AJ Jankowski

1701 30th Street Bay City, MI 48708 (989)415-3403 aj.jankow !yahoo."o#

OBJECTIVE
Achievement oriented professional seeking to leverage extensive background in customer service, organizational ability and computer knowledge in a Computer Support or Digital Media position !xtremely enthusiastic for a career change and eager to contribute to your team

SUMMARY OF COMPUTER QUALIFICATIONS

Microsoft "ord, !xcel, #ower#oint, $utlook, #ublisher, %uick&ooks 'lash, Dream"eaver, #hotoshop AS()), *ava, C++, ,isual &asic, -.M/

EDUCATION
SAGINAW VALLEY STATE UNIVERSITY Universit Center! MI &achelor of Science2Computer 3nformation Systems SAGINAW VALLEY STATE UNIVERSITY Universit Center! MI Master of Arts2Communication and Digital Media August 0))1

Anticipated Date August 0)1(

PROFESSIONAL E"PERIENCE
C#$%&ter S&%%#rt! Computer *argon December 0)1)2#resent Co2owner and operator of computer support company that specializes in troubleshoot computer software problems, virus removal, install updates and hardware upgrades "ebsite maintenance and development .utor4train clients in internet browsing, social networking, email usage and various Microsoft products M'r(etin)! M'ier * Ass#+i'tes Fin'n+i', Gr#&%

'ebruary 0)152April 0)15

Created and updated #ower#oint presentations used for seminars 6sed Microsoft #ublisher to design and update 7uarterly newsletter Data entry, tracking guest attendance for seminars, prospective client appointments "orked with vendors coordinating advertising, securing venues and other details for financial seminars *uly 0)112'ebruary 0)15 Merchandise planning and distribution, coordinated logistics for incoming product Collaborate with employees to improve their performance and efficiency !valuated shipment process implementing standards to increase units handled per hour Communicate and delegate replenishment and selling floor priorities based on sales and inventory

Assist'nt S',es Le'-er! 'ashion &ug

M#ve C#&nse,#r.A-$inistr'ti#n S&%%#rt! Stevens "orldwide ,an /ines March 0)112*une 0)11 8eviewed customer files and survey information to create order estimates, data entry of appointments, driver paperwork, and move registrations !lectronically filed re7uisition order, confirmed delivery process and coordinated transit of personal property including traceability 6se of general office e7uipment Discovered new area for direct marketing of business with great potential for sales growth O%er'ti#ns M'n')er! $ld 9avy May 0)):2 March 0)); C&st#$er Servi+e S&%ervis#r!De%'rt$ent Te'$ Le'J&ne 0)))2 May 0)): 3mplemented action plans with team members to ensure goals and ob<ectives were being achieved 3ssued as primary point person to effectively communicate with customers and team members to answer 7uestions, disseminate or explain information and address complaints 8econciled business expenses and performed procedural business audits 6tilized company reports to evaluate business and develop plan of priorities