2013-12-06

Introduction to Strengths-Based Business Improvement

5 Dec 2013 David Shaked

A little about me
David Shaked
Certified Lean Six Sigma Master Black Belt with 15 years of process improvement experience Practices multiple strength-based facilitation approaches Enjoys working with global corporates (and other interesting businesses) Written a book and several articles about Strength-based Lean Six Sigma. hosting a LinkedIn discussion group on this topic When Im not working, I enjoy swimming, travelling and the theatre When Im done with Strength -based LSS... My next project will likely be creating peace in the Middle East...

"The Higgs Boson Particle of Positive Change" - For individuals, teams and organisations

What are we going to do this evening?

Experience a couple of strengthbased approaches to change a new tool / way of thinking
Learn a little about it

See the links with business improvement through a story!

Talk about how it may help you + Q&A

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To set the scene...

The real voyage of discovery consists not in seeking new landscapes, but in having new eyes
Marcel Proust

To get us started...
Turn to the person sitting next to you and form pairs Take a minute to share with your partner a sparkling moment you experienced recently When done, your partner will ask you: What has made this a sparkling moment for you? and... What else? When I ring the bell, switch roles

Take a minute and write down at least two strengths you think your partner has. Share your insights with your partner:
Based on what you told me, I think you have XYZ strength (or you are good at XYZ...)

Watch for your partners reaction.

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What knowledge do we have?

Who has heard of or experienced Appreciative Inquiry (or other strength-based approaches to change)? Please raise your hand. Who has tried a Strength-based approach with their business improvement/efficiency projects?

What are you curious about?

Interview Guidelines
In Pairs. One person will be an interviewer and the other the interviewee Take each other through the interview for about 10 minutes and then switch roles Use the questionnaire as your guide and... feel free to expand and explore. Encourage your interviewee to share the full richness of their story . Listen... Dont jump in with your own story Try to get the juice of the story capture notes and memorable quotes.

The AI Interview

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The Experience
How was the interview experience? What did you notice? What was useful/interesting?

Life is like an ever-shifting kaleidoscope a slight change, and all patterns alter. - Sharon Salzberg

A BIT ABOUT STRENGTH-BASED CHANGE...

Strength-based Change
Appreciative Inquiry (AI) Solution Focus Positive Deviance All underpinned by: Positive Psychology, Neuroscience, complexity Positive Organisational Scholarship (POS) and dialogue-based change

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The basic ideas behind Strengthsbased change

By shifting or prioritising our focus on:
What is working well/has worked well What helps us/the situation be at its best (or simply not as bad...) What we already know What resources are available to move forward What vision do we want to move towards Where/when does a problem not occur (or occurs to a lesser degree) Where are the positive deviants What can we do right away to move forward

We release creativity, resourcefulness, confidence and a clearer way forward!

What is AI

Key Concepts of Appreciative Inquiry

What we ask determines what we find What we find determines how we talk How we talk determines how we see our future How we see our future determines what we achieve

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AI
Is a philosophy... Not just a tool or a process (although there are AI tools & processes)

It offers a different lens, not rose-tinted specs

It can underpin everything you already do and help you do it even better.

AI History
Started in the late 1980s as an experiment in the US
The Cleveland Clinic

Mid-Late 1990s first exposed to large corporations & organisations in the US

GTE (Verizon), McDonalds, NASA, BA (N.America)

Early 2000s first experiences outside US (Europe, Brazil, Australia, Asia, India)
BP, US AID, BBC, Avon Mexico

2013 Gathering momentum WW and in the UK- Large and small businesses, government departments, health sector, local government, Voluntary sector

The Power and Benefits of AI

Positive image positive action What we inquire about grows...
What we measure gets focus...

When people talk about what works, there is a much higher level of energy, innovation and motivation In every situation, however challenging, something works Build on that! AI is less about solving problems it is about dissolving them.

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One AI Process The 5D Model

Define Deliver/Destiny
Build the desired future! What do we want to work on?

Discover
Whats good about it?

Design
How will we get there?

Dream
How good can it get?

What can you do with Appreciative Inquiry?

Strategic planning / visioning Culture change and transformation Business turnaround Performance management + evaluation Business process improvement Lean / Six Sigma... M&As Leadership development Organisation or community development Mentoring or coaching Customer service / client satisfaction And more

And there is more

Solution Focus coaching/facilitation Positive Deviance

Positive Psychology and lots more!

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The link with Business Improvement

One of my stories

Approaches to a Lean Organisation

Dont want/Want less

Desired Outcomes Value for Customer

Focus on: Want/More

Eliminate Waste Remove Bottlenecks

Find and grow existing value Identify and expand good practices Find and study great outcomes/ perfection

Flow materials/people/ information Quality product and service

Reduce Defects

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applications...
Whole system level AI Summit to create a shared vision of success then use Lean to implement, Strength-based scorecards/metrics End-to-end process level SB Process Improvement events (Kaizen), Process valuation Team Level Building stronger project teams Add-ons/tools level SB process map, wish-bone analysis, the 7-signs of value

The value of SB Lean Six Sigma

The next step of Lean the future of Lean

Marriage made in heaven:

Technical and human side of change Analytical and intuitive thinking

Exceed problem solving in results (novel solutions, from good to great) AI supports a culture of continuous improvement which is essential to the success of LSS A bridge between two change paradigms Easier acceptance, wider engagement From experience it works!

Taking some baby steps

Next time you get to work on a business or process change, can you ask yourself and others:
When has this process/situation worked well? Can you tell me what was happening then? What has been the best outcome of this process/area? What made it possible? What do you like most about this process/your work? When have you been most proud about your work here? What is working/flowing well today? Where and when does this process deliver value to customers? What knowledge and resources are readily available in the area? If you had the ability to improve this process as you wish, what would you improve first? How would the process look then?

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Where to learn more?

LinkedIn Strength-based Lean Six Sigma Group Articles Ask and I can send you Book Workshops on the different Strength-based approaches Bringing this thinking in to your projects and organizations programs as a one-off thinking session or as an integral part.

Join this movement...

My e-mail: david@almond-insight.com

Questions?

What do you think?

Of everything you now know about Strength-based change and Strength-based Lean Six Sigma: What did you find exciting about the topic? What intrigued you? What seems most useful?

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