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August 2013
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cisco Public
! Study Background ! State of Cloud ! Impact of Cloud on the IT Consumption Lifecycle ! Role of Lines of Business ! IT Organization of the Future ! CIO Implications
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cisco Public
People
Connecting people in more relevant, valuable ways
Process
Delivering the right information to the right person (or machine) at the right time
Data
Leveraging data into more useful information for decision making
Things
Physical devices and objects connected to the Internet and one another for intelligent decision making
Key Questions
! What impact will cloud have
Cloud
the IT function?
! What are the hallmarks of a
! Split by enterprise
in March 2013
! 29% executive level;
respondents
Cisco Public 5
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
1.! Cloud is overwhelmingly a good thing in the eyes of IT decision makers 2.! Cloud is here and growingsignificant share of IT spend has already moved to cloud 3.! IT leaders in emerging markets are more enthusiastic about cloud, see greater impacts 4.! Satisfaction with cloud providers is high, but so are expectations 5.! Security concerns remain the chief brake on cloud growth
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cisco Public
6.! There is no one size fits all approach a world of many clouds will predominate 7.! IT views itself as being front and center in the future 8.! But the Lines of Business are gaining IT influence 9.! IT must reimagine how it partners with the business 10.!Cloud-driven impacts spanning the full IT consumption lifecycle serve as a wake-up call for IT leaders
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cisco Public
23% 17%
Increase in clouds share of spending over next three years (27% by 2016)
N = 4,226
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Cisco Public 8
#1 #2 #3
Lowering Costs Increasing overall business agility of the company Enhancing security and risk management
#1 #2 #3
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cisco Public
Top Inhibitors
#1 #2 #3
Complexity of managing third parties Lack of integration and interoperability across internal systems and those of providers
N = 4,226
Cisco Public 10
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
8%
Somewhat satisfied
51% 35%
Neither dissatisfied nor satisfied Somewhat dissatisfied
Very dissatisfied
N = 4,226
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Cisco Public 11
% of respondents
CRM
34%
Desktop virtualization
34%
33%
Business applications
33%
N = 4,226
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cisco Public
12
Cloud
! Implementation ! Provisioning ! Testing
Cloud
IT will act as a broker of cloud services across internal and external clouds for LOBs
IT planning will increasingly involve stakeholders from LOBs IT planning will increasingly take place with direct involvement of third-party vendors
N = 4,226
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cisco Public
14
Cloud
Vendors cloud release cycles will impact the timing of our buying decisions
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cisco Public
15
Cloud
% of IT Spending
2013
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Total APAC
Funded by IT 44% 44% 45% 47% 40% 56% 56% 55% 53% 60%
Europe
North America
Funded by LOB
LATAM
N = 4,226
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cisco Public
16
Cloud
79%
77%
Deployment will become more automated Cloud integration with in-house IT systems will be a key challenge Integration among cloud solutions from different vendors will be a key challenge
N = 4,226
Cisco Public 17
75%
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cloud
#1 #2 #3
Cloud will enable efficiencies through the use of more shared services New analytical capabilities will enable greater optimization of IT resources and their use Important to have a single, unified view for monitoring and managing IT environment N = 4,226
Cisco Public 18
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cloud
81% 76% #1
Respondents agree that automation will become more important for IT governance processes Feel that IT organization will become more metrics-driven Risk management of IT governance processes will be most impacted by cloud
N = 4,226
Cisco Public 19
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Total 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 82% 91% 79%
APAC
Europe
North America
LATAM 91%
74% 58%
68%
N = 4,226
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Cisco Public 20
#1 #2 #3
Identify business requirements Recommend solutions Research products, technologies, and brands
N = 4,226
Cisco Public 21
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
% of respondents stating somewhat or significant increase in rogue purchasing by LOBs in past two years
80% 70% 60% 50% 40% 30% 20% 10% 0% Total APAC Europe North America LATAM
N = 4,226
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Cisco Public 22
Top 3 Challenges
#1 #2 #3
More complex IT support requirements More pressure to cut costs Higher expectations for return on IT investments
N = 1,583
Cisco Public 23
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Role of the IT department changing in relation to the role of cloud solution providers % of respondents
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%
43%
36%
57%
64%
Total
APAC
Europe
North America
LATAM
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cisco Public
24
31%
69%
Total
APAC
Europe
North America
LATAM
Total
APAC
Europe
North America
Increase
LATAM
More centralized
No change / decrease
N = 4,226
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries. Cisco Public 25
#1 #2 #3
Ability to align IT strategy to company's business priorities Understanding of emerging technologies and cutting-edge IT practices Strong technical background in IT
N = 4,226
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
Cisco Public
26
#1 #2 #3
Collaboration: IT leaders will increasingly need to collaborate with LOBs, who are influencing all IT lifecycle stages. In particular, the interlock and relationships between IT and LOBs will need to change as IT transforms to an as-a service model. Value Creation: IT leaders will need to reimagine what it means to partner with the business and share in value creation. This extends to funding mechanisms, budgeting, metrics, planning, governance models, and all aspects of how ITas a functionis managed. Innovation: IT leaders should actively seek out opportunities to drive business transformation for their companies, making IT an engine for growth.
Cisco Public 27
2013 Cisco and/or its affiliates. All rights reserved. Intel, the Intel logo, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.
James Macaulay
jmacaula@cisco.com
Hiten Sethi
hisethi@cisco.com