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Katharine A.

Smith
Cell (570) 350-8700 www.linkedin.com/in/katharinesmith1/ ks8700@hotmail.com Striving for corporate and employee excellence through assessment, creativity, and efficient practices.
Qualification Highlights
Health Administration Project Management HIS Implementation Problem Solving and Troubleshooting Workflow Evaluation and Design Customer Service and Client Support Human Resources Team Management Technical Writing Training Documentation Management Effective Communication Client and Employee Training Quality Assurance SDLC Experience Microsoft Office ICD-9, ICD-10 HL-7 System Integration Microsoft SQL Server 2005, 2008 R2

Work Experience
Project Manager, MagView (Applied Software, Inc) 2008-2013 Implemented over $1.9 million in HIS applications for hospitals, radiology clinics, and womens health centers. Served as a project manager for over 40 clients. Maintained and developed professional relationships with key stakeholders. Utilized Microsoft Office programs (Word, Excel, Visio, Project, and Power Point) to manage implementation projects. Supported clients, identifying needs and utilizing resources to answer client questions or resolve their issues. Wrote HL-7 integration code for outside system integration with MagView. Processed SQL queries for database analysis and troubleshooting. Improved nurse efficiency by an estimated 50% by designing the Needs and Barrier Assessment data collection system. 2009 Project Implementation of the Year award (Penn State Hershey). Ensured clients were meeting FDA and MQSA regulations. Maintained records and prepared technical and statistical documents and reports. Wrote technical documentation for staff support, client training materials, and software testing processes. 2005-2006

Lead Shift Supervisor, CVS Supervised retail pharmacy crew through assigning and directing store operations.

Led crew in achieving a 99.99% execution score. Effectively communicated information both to and from store management. Implemented new inventory management process improving space management by 30%. Aided consumers with questions, problems, and complaints. Managed shrink operations and reduced product theft and loss. Supervised inventory management (ordering, reports, and billing verification) and stock movement reports. 2003-2005

EMD Manager, NeighborCare Pharmacy Oversaw Emergency Medication Department and Credits and Returns Division at the Scranton location.

Designed, developed, and maintained $50,000 emergency medication units for 22 long term care facilities. Core member of the Continuous Quality Improvement team. Implemented 7 new processes for improved quality and safety for clients and patients. Reduced pharmacy errors to less than 1% in 6 months. Trained staff on emergency medication unit policies and procedures. Handled patient billing and credit processing.

Education
Bachelor of Science in Health Administration, University of Phoenix 3.96 GPA, graduated with honors 2007