tel.: (212) 796-5600 ! !

fax: (347) 625-3300! info@negotiation.com!

www.negotiation.com!

2012
Copyright 2011 The Negotiation Institute, LLC!

customized ! programming!

The Art of Negotiating!

>

a message !
from George T. Nierenberg, President!
Welcome to The Negotiation Institute, the longest-running negotiation training organization in the world. We are the industry leader of in-house negotiation training solutions and consulting services, which we provide to corporations, governments, educational institutions, and organizations worldwide. Our mission is to understand our clients needs, and develop customized, industry-specific programs that address those needs and create profitable growth with measurable results. Our programs are led by the most qualified and passionate leaders in their respective fields. In addition to being outstanding teachers and well-rounded experts in the art of negotiation, our instructors have decades of real-life negotiation experience with careers in business, government, and law. In keeping with the legacy of the Institute, all our instructors are dedicated to the principal that a successful negotiation means that everybody wins. Our instructors and consultants utilize sustainable solutions that engender growth, and inspire leadership, which results in measurable success. 2011 was another strong year for the Institute, with record growth in profits, client base and program offerings. We added new trainers in new fields, incorporated the latest technologies into our programs and the feedback from our clients has been overwhelmingly positive. I believe The Negotiation Institute to be a special company; we provide the opportunity to master a skill that is crucial to every aspect of life. Proficiency in negotiation can determine the overall success of an individual, as well as the fate of an entire organization. Negotiation has shaped the history of our world, and the negotiations of today will shape our future. In this dynamic economic environment, negotiation training programs have proven to be a wise and valuable investment for corporations and government agencies alike. Having held upper management and senior executive positions at several firms over the years, Ive found education to be one of the most profitable investments you can make for your organization. We look forward to establishing a connection with you today, to see how your organization can benefit from mastering the art of negotiation. Sincerely,

In this dynamic economic environment, negotiation training programs have proven to be a wise and valuable investment for corporations and government agencies alike.!

Negotiation has shaped the history of our world, and the negotiations of today will shape our future. !

George T. Nierenberg! President! (212) 796-5600! info@negotiation.com!

tel.: (212) 796-5600!

fax: (347) 625-3300! info@negotiation.com!
www.negotiation.com!

customized programming 2012!

The Art of Negotiating!

!" !" !" !" !" !" !" !" !" !" !" !" !" The Art of Negotiating Everybody Wins! The Art of Negotiating for Sales! The Art of Negotiating for Procurement! The Art of Negotiating for Women! The Art of Negotiating for Executive Leadership! The Art of Negotiating for Environmental Affairs! The Art of Negotiating for Healthcare Organizations! The Art of Negotiating for Business in China! The Art of Negotiating for Labor & Management! The Art of Negotiating for Labour Agreements in Canada! !" The Art of Leadership! Negotiating & !" The Art of Regulatory Affairs! Negotiating for !" !" !" !" !" !" !" !" !" The Art of Negotiating for Middle Managers! The Art of Negotiating for Government Contracts! The Art of Negotiating for the Pharmaceutical Industry! The Art of Negotiating for Real Estate! The Art of Negotiating for Bankers! The Art of Negotiating for Financial Services! The Art of Negotiating for Manufacturing! !" The Art of Negotiating Communicating When English is not Your First Language! The Art of Negotiating for International Business (Optional BRICS focus) ! The Art of Negotiating Within Your Organization! The Art of Negotiating for Strategic Alliances & Partnerships! The Art of Negotiating for Insurance! !" !" !" !" !" !" !" The Art of Negotiating for Advertising! The Art of Negotiating for Lobbyists! The Art of Negotiating for the Hospitality Industry! The Art of Negotiating for Infrastructure & Engineering! The Art of Negotiating for Accounts Receivable & Collections! The Art of Negotiating for Search Engine Optimization (SEO)! The Art of Negotiating for Internal Auditors! The Art of Negotiating for Post-Conict Environments! The Art of Negotiating for Law Firms!

!"

!"

The Art of Negotiating for Public Speaking & Presentation!

about us!
The Institute#s world-renowned seminar, The Art of Negotiating has been rened over four decades and taught to over!

1,250,000
individuals worldwide.
The Negotiation Institute was founded in 1966 by Gerard Nierenberg, an icon in the philosophy, practice and teaching of negotiation. We are the rst and longest running negotiation skills seminar and training organization in the world. We currently offer in-house, customized negotiation training seminars, specialty workshops, consulting services, and online training programs for companies, educational institutions, government bodies, and associations. !

Listed to the right are only a few of our many clients. Please refer to our website www.negotiation.com or the back pages of this brochure for a complete client listing.!

training
is customized according to the specific needs of each client

expert instructors
" Each internationally recognized as an expert negotiator and instructor " Our faculty represents a comprehensive body of seasoned business leaders, sales executives, supply chain specialists, attorneys, professors, physicians, government officials, authors, and scholars " They leverage the same passion that has built their own successful careers to deliver practical and applicable knowledge to your organization

custom developed
" Seminars are developed collaboratively between the client representative, one of our expert instructors, and a Director from the Instituteand if needed, input from the organizations key personnel. " As part of the the development process, the client communicates their desired goals and outcomes from training. Using this information, the instructor builds a unique agenda for the seminar.

> case studies

" Custom-developed case studies created by the instructor and reflect the real-life negotiations faced by your personnel

training
is immediately applicable, practical & focused.

interactive
" Highly interactive, workshop-style seminar " Learn by doing (not lecture-based) " Group exercises and team-oriented activities " Thought-provoking discussions, insights and demonstrations

dynamic & engaging

" PowerPoint presentations and other dynamic visual aids " Innovative learning environment that offers the opportunity for intensive practice and self-analysis. " Promote teamwork and collaboration

investment

valuable

The Negotiation Institute programming delivers measurable results.

The Art of Negotiating !

> blended learning!

the online learning programs we create for our webinar & eLearning training deliver a powerful audio"visual experience, captivating the user and fully immersing them in the content.!

Our advanced and easy-to-use online learning solutions utilize the creative talents of experienced media professionals to ensure that all elements of the program are dynamic and relevant. ! Our production & creative team will assemble audio clips, video segments and strong visuals that are customized for each program. !
iPad and smartphone enabled so participants can review material whenever, wherever.!

online learning!

solutions!
The Negotiation Institute offers online training solutions via webinar or eLearning modules.
For further additional information on these programs, contact us at (212) 796-5600 or info@negotiation.com.

post-seminar sales ! reinforcement program $

After completing The Art of Negotiating for Sales, the Institute offers a valuable post-seminar reinforcement program ! that aims to enhance performance and ! deliver on-going results !
The program begins with an orientation session, led by the same instructor ! who presented the initial training. The instructor will either come on-site, or ! Host a webinar that guides sales managers through an outline of the post-! seminar program, demonstrating how the application of the materials ! provided can be most effectively applied with their sales team.!

The Skill Building component is a set of 12 modules that show participants how to further enhance their skills in critical aspects of the sales negotiating process. Each module explores a different one of these aspects. This enables the sales professional to create an ongoing list of what to do in their own negotiations. Included videos demonstrate how to use each module. In the Five-Disc Audio Program, the instructor delivers valuable insights that build upon the concepts and skills covered in the original seminar. An 18-page workbook containing exercises and graphics from the original seminar will accompany the audio program as a supplement and guide. The entire audio program can also be downloaded as a series of .mp3 files for play on iPods, iPads, and other mobile audio devices

The Customer Application Toolkit is a set of 12 editable Microsoft Word documents that each represent a critical negotiating tool, along with videos that demonstrate how to use them. These tools collectively form the backbone of a successful sales negotiation. The sales team will use these tools to input key information about their ongoing negotiations, providing a uniform system that enables them to strategize with their managers. Managers can then track the success of their sales team, see how their skills are developing and monitor the improvements of negotiation outcomes. Participants will receive a book of Simulation Exercises --each developed from real, Fortune 500-company negotiation situations that our instructors have helped facilitate. Additional customized simulations can be written as well. Over the years, the Institutes experts have recorded hundreds of sales negotiation scripts, that weve combined to create a comprehensive, 120-page Dialogue Guide of what to say, when to say it, and how to say it for all conceivable sales negotiation situations. This valuable resource has proven to be highly useful for actual conversations and negotiations that participants encounter on a daily basis.

post-seminar procurement! reinforcement program!

& value assessment $
Participating in a customized program with real-life practice negotiations and other powerful learning tools will validate and reinforce each participants# newly acquired skills. !
Our seminars provide a strong foundation of skills that are able to be built upon by practice and an optional Post-Seminar Reinforcement Program with the instructor. The interactive exercises in the seminar ensure that participants have interpreted the curriculum fully and appropriately and can correctly apply what they#ve learned once training has ended. !

reinforcement program!

value assessment!

Each of the modules in the Reinforcement Program is designed to reinforce a key concept in the procurement negotiation training program. " Every other week, participants are given an assignment directly related to the seminar material and their negotiating activity during that period. ! " Participants e-mail the instructor and each other the outcome of their efforts prior to the weekly or biweekly teleconference. ! " The instructor reviews the responses and discusses his analysis during a one-hour teleconference with the participants. ! " Participants discuss any issues or problems that they have encountered as well as their upcoming negotiations.!

Part of the nal module of the Reinforcement program is a Value Assessment that reveals the benets and exactly how successful the training was to the organization#s bottom line. ! " In the Value Assessment, we take a candid look at the organization#s performance post-training (i.e. by comparing current renewal contracts to the year before) and discuss exactly how the application of the skills learned in training has directly led to successes and company savings. ! " See how the terms, conditions, and prices negotiated have improved in comparison to the prior contracts as a result of training.!

P R O P O S A L PA C K E T !

words from our clients

"On behalf of our management and staff, I would like to express to the Institute our complete satisfaction with the recent efforts of Mr. Seymour Bosworth at our site. Response from participants indicated that people found the session to be both stimulating and productive. Sy did an admirable job of determining our needs and working to meet them." Dennis Poller, Ph.D., President Exxon Biomedical Sciences, Inc. ! I am anxious to use what I have learned. Stephen Yoon, Director of Marketing, SONY! "...I had been ignorant of the considerable inuence you and your writings were already having on the young men of our patent-legal staff. Thus, as shown in the brochure, Dow representatives have been in attendance at previous seminars. Also, I nd copies of your book have been purchased and placed on the shelves of our libraries where they are in demand by our people as textbooks on negotiation Dow Chemical Company! "...I believe that you are perhaps the last 'man of the renaissance' In the United States today... The one area which I am investigating rst will be the inclusion of Meta-Talk and 'Gesture Communication in the training of foreign languages to American businessmen. Berlitz School of Language! "... thanks again for the great job you did for our rm's partners and managers --as I mentioned to you on the phone we had several occasions to directly use the advice you gave us ! PriceWaterhouseCoopers! "The feedback from the Bank personnel who attended your April 25th seminar has been very positive. You made it an enjoyable learning experience for the group which no doubt contributed to the overall success of our conference." T.D. Campbell, VP & Sr. Credit Ofcer Bank of Montreal! Your session was very timely and valuable key highlight of our conference. We appreciate your preparation for an engaging and informative presentation, as well as your skillful facilitation of our questions. Pam Tyson, Wachovia Bank!

"I remember your work as wise, full of insights. ... Columbia University, New York!

"Please thank Sandy Mevorah for an excellent day. Christine was very pleased and the attendees truly enjoyed the seminar. It's been a pleasure doing business with you. PSE&G Power! Thirty of our top managers attended this seminar and the feedback from everyone has been very positive. Our managers feel they will truly benet from this training. Arthur Giessman, President, AVMATS! "Mr. Bosworth's presentation was quite well received and I am certain that those in attendance gained a valuable insight into the negotiating process." Paul J. Murphy, Staff Development Ofcer Nova Scotia Liquor Commission!

corporate!
3i Infotech Ltd. ABB Group Zrich Abbott Laboratories Able Manufacturing & Assembly LLC Accent on Languages Inc. Admiral Beverage Corporation Adolph Coors Company (*Became Molson Coors Brewing Company in 2005) Aeroflot Russian Airlines Aerojet, a GenCorp Company Aetna, Inc. Agrico Canada Ltd. Air Niugini Limited Air Products and Chemicals, Inc. Airgas, Inc. Alaska Airlines Alcon Laboratories, a Novartis AG company AlliedSignal (*Became Honeywell in 1995) Alpha Bank Greece Altria Groups American Express Company (AmEx) American United Life Insurance Company (AUL), a OneAmerica company Ames Department Stores, Inc. Amoco Corporation (*Became BP in 2001) Amsterdam Printing Anaconda Copper Mining Co. Analytical Graphics, Inc. (AGI) Arbys Restaurant Group, Inc. Atlantic Richfield Company (ARCO) Arthur Anderson LLP Ashland Coal, Inc. (*Became Arch Coal in 1997) Assembly & Test Worldwide, Inc. (ATW Automation), an ATS Automation company Assurance American Corporation AT&T Broadband (*Became Comcast in 2003) AT&T Capital Corp. (*Became AT&T Capital Holdings, Inc., a subsidiary of AT&T Corp. in 2005) AT&T Inc. Atlas Industries, Inc. Automatic Data Processing, Inc. (ADP) Avaya Inc. AVMATS (Aviation Maintenance, Material and Technical Support) AvMed Health Plan Babcox & Wilcox Company Banco Econmico Bank of America Corporation Bankers Trust Company Banner Pharmacaps Inc. Bayer HealthCare Pharmaceuticals, a subsidiary of Bayer AG Baylar Institute for Rehabilitation BC Tel (*Became TELUS in 1998) BDO Ward Mallett (*Became BDO Canada LLP in 1992) Beaver River Community Futures Development Corporation Bechtel Corporation Bell Canada Bell Helicopter Bellcore (*Became Ericsson in 2012) BellSouth Bendex Stainless Steel Fabricators Berry Plastics Beverly Hills National Bank BioMarin Pharmaceutical Inc. Blue Cross/Blue Shield of NJ Blue Cross/Blue Shield of PA BMC Industries, Inc. BNP Paribas S.A. BNSF Railway (*Purchased by Berkshire Hathaway in 2009) Bobcat Company BOC Edwards Pharmaceutical Boeing Company, The Bombardier, Inc. Borden, Inc. (*Became KKR, Dean Foods, H. J. Heinz Co. and Apollo Management in the 1990s) BorgWarner Bozell Bridge Associates, LLC Bristol-Myers Squibb British Petroleum (BP) Canada Building Suppliers Corporation Bull HN Burdette Tomlin Memorial Hospital (*Became Cape Regional Medical Center in 2007) Burger King Corporation CAE Inc. Canadair (*Became Bombardier in 1986) Capo Industries Inc. Carhartt, Inc. Caterpillar, Ltd. CBL & Associates Properties, Inc. Celanese Corporation Mexico Chevron Corporation Chicago Tribune Chiriqui Land Co. Chrysler Group LLC Ciba-Geigy (*Became Novartis International AG in 1996) CICB-Chemicon Cincom Systems Inc. Citibank, N.A. Citigroup Singapore Citizens First National Bank CNA Commercial Property & Casualty Insurance Coca-Cola Company Coleman Tunnelling Colomer Group Compaq Asia (*Became HP in 2002) Complete Production Services, Inc. Computer Language Research, Inc. (*Became Thomson Reuters in 2007) ConocoPhillips Company Consolidated Foods, Inc. Consolidated Insurance Services, Inc. Consumers Power Inc. Continental Mills, Inc. Continental-Teves, a subsidiary of Continental AG Cooperative of American Physicians, Inc. Coopers & Lybrand Company (*Became PriceWaterhouseCoopers in 1998) Core-Mark CoreStates Bank (*Became Wells Fargo in 2008) Creative Financial Group Credit Bail Findeq, Inc. Cubic Corporation Dalfen American Corporation Data General (*Became EMC Corporation in 1999) Datahr Rehabilitation Institute DBS Private Equity Bank Deep East Texas Self Insurance Fund (DETSIF) Delavan Spray Technologies, a subsidiary of Goodrich Corporation Dell Chemists, Ltd. (Dell Pharmacies) Detroit Edison Company Diebold Inc. DigiMarc Corporation Digital Equipment Corporation (*Became Hewlett-Packard in 2002) Digital Impact Dobbs Management Service, LLC Dome Petroleum (*Became BP in 1998) DooleyMack Constructors, Inc. Dover Chemical Dow Chemical Company Dow Corning Dresser-Rand DSI Systems Dun & Bradstreet, Inc. DuPont DYMO Corporation Eastman Kodak Company Eaton Department Stores Limited British Columbia (*Became Sears Canada in 1999) Econ GmbH Edmonton Telephone Equipment & Systems Edwards Angell Palmer & Dodge LLP EG&G, a division of URS Corporation and JT3 LLC El Paso Natural Gas Corporation Elkhart Brass Manufacturing Company, Inc. Emerson Electric Company Empire District Electric Company Empresa Colombiana de Petrleos (ECOPETROL) Entergy Corporation Essar Algoma Steel Inc. Esso Chemical Canada Esso Inter-America, Inc. Ethyl Corporation Everlock Systems Exabyte Corp (*Became Tandberg Data in 2006) Exxon Biomedical Sciences, Inc. ExxonMobil Refining ExxonMobil Corporation/Esso Fairchild Aircraft (*Became Elbit Systems in 2010) Fastaff Travel Nursing Federal Express (FedEx) FieldTurf First FarmBank First National Bank of Boston First National Bank of Dallas Fisher Control (*Became Emerson Electric Company in 1992) Fisher Scientific International, Inc. Flexible Packaging Floating Point Systems (*Became Silicon Graphics International in 2009) Florida Power & Light Company Fluor Corporation Ford Motor Company Frandzel Robins Bloom & Csato Franklin Mint Freightliner Trucks Gap, Inc. Garrett AiResearch (*Became Honeywell in 1999) Gart Bros Sporting Good Company (*Became Sports Authority, Inc. in 2006) Gateway Computer Corporation GE Healthcare, a division of GE Technology Infrastructure and General Electric (GE) GenCorp Inc. General Atomics General Electric (GE)- Canada General Electric Company (GE) General Minerals Corp (*Became Sprott Resource Corporation in 2007) General Motors Company General Tire and Rubber Company GlaxoSmithKline Global Investment House GM Powertrain, a subsidiary of General Motors Company Gould Electronics GmbH Government Development Bank for Puerto Rico Gulf Oil US Gulf Oil Calgary Gulf States Utilities (*Became Entergy Texas, Inc. in 1994) Hamamatsu Photonics K.K. Japan Harley-Davidson Motor Company Harvard Pilgrim Health Care Hehr International, Inc. Hewlett-Packard Hill-Rom Hoffman-La Roche, Inc. (Roche) Hospital for Sick Children (SickKids) HP Hood, LLC Hudsons Bay Company (HBC) Canada Hughes Aircraft (*Became Raytheon in 1997) Humana Inc. Huntsman International IBM (International Business Machines Corporation) Idealease Inc. Inco, a wholly owned subsidiary of Vale Canada Limited Institut Bank-Bank Malaysia (IBBM) Insurance Company of North America (*Became Cigna in 1982) Insurans Islam TAIB, a subsidiary Perbadanan Tabung Amanah Islam Brunei Inter-American Development Bank (IDB) Intercontinental Warehou Intergraph Corporation International Paper Company ITT Corporation Japan Airlines Co., Ltd. (JAL) Jardine Schindler Group JCPenny JCPenny Satellite Network Johns Manville, a Berkshire Hathaway Company Joy Mining Machinery JPMorgan Chase & Co. Kaiser Aluminum Kaiser Steel (*Now Kaiser Ventures LLC) Kawasaki Motors Corp. Kayser-Roth Corporation Kelly Corporation Kenetech Windpower, Inc. KenGen (Kenya Electricity Generating Company Limited) Key Equipment Finance, Inc. KHS&S Contractors Kimball International Kline & Company Knickerbocker Toy Company (*Became Charisma Brands in 2001) Kraft Foods Inc. Labatt Brewing Company Ltd. Landtech Data Corporation Litton Industries (*Became Northrop Grumman in 2001) Lockheed Martin Lonza Group AG Lucent Technologies Inc. (*Became AlcatelLucent in 2006) Maccaferri Group Maersk Data (*Became IBM in 2004) Manufacturers Hanover Trust Co. (*Became JPMorgan Chase in 1996) Marion Laboratories (*Became SanofiAventis in 2005) Maritime Overseas Corporation Marriott Food Services Management (*Became Sodexo in 1998) Mars, Incorporated Martin Marietta Materials, Inc. McDonnell Douglas (*Became Boeing in 1997) MCI, Inc. (*Now d/b/a Verizon, Inc., a subsidiary of Verizon Communications) MediaWhiz Mellon Financial Corporation (*Became BNY Mellon in 1997) Menasco Manufacturing (*Became Goodrich Aerospace in 1999) Merchants Bank of California, N. A. Merrill Lynch Metroplex Communications Inc. Michelin North America, Inc. Michigan Sporting Goods Distributors, Inc. Mile High Equipment Co. Miles Laboratories, Inc (*Became Bayer AG in 1995) Miller Brewing Company Milliken & Company Millipore Corporation Minact Incorporated MiTAC International Corp. Monsanto Company Montgomery Ward Moosehead Breweries Limited Mrs. Fields Famous Brands MTD Products Murata Manufacturing Co., Ltd. Murphy Oil Corporation National Bank of Canada National Bank of Detroit (NBD) (*Became JPMorgan Chase in 1995) National Bank of Malawi National Exchange Bank & Trust National Health Laboratories Inc. (*Became LabCorp in 2000) National Mines Corp NCR Corporation NERCO Mining (*Became Rio Tinto Group in 1993) Nevada Power Company New England Development

full client list!

governmental!
Alaska Department of Transportation & Public Facilities Bureau of Hearings and Appeals (BHA) Arlington, VA Bureau of Indian Affairs Bureau of Indian Affairs Washington, DC California Department of Child Services California Department of Transportation Canada Department of Purchasing and Supply Canada Mortgage & Housing Corporation Central Intelligence Agency (CIA) City of Calgary City of Cincinnati Solicitors Office City of Halton City of Palos Heights City of Philadelphia Employment Services Defense Industrial Supply Command Center-Philadelphia, PA Defense Logistics Agency Defense Nuclear Agency (STSP) Washington, DC Export/Import Bank of the United States Washington, DC Federal Aviation Administration (FAA) Federal Communications Commission (FCC) Treaty Section Federal Highway Administration (FHWA), Data Systems Division Laboratory Automation Branch Federal Home Loan Bank Board Federal Mediation & Conciliation Service Federal Railroad Administration (FRA), Office of Safety Washington, DC Federal Service Impasses Panel Florida Department of Transportation Government of Barbados Government of Brunei Darussalam Employee Trust Fund Department Government of Jamaica Government of Northwest Territories Canada Government of Saskatchewan Iowa League of Cities Joint Chiefs of Staff (JCS) Kansas City Department of Housing & Urban Development Langley Air Force Base (JBLE) McGuire Air Force Base (JB MDL) Metropolitan Network Representing the City of New York and fourteen other affiliated cities, states and municipalities of the Greater New York Area Metropolitan Toronto Police Service Michigan Department of Public Works Michigan Department of Social Security Ministry of Advanced Education & Job Training British Columbia Ministry of Supply & Services British Headquarters Strategic Air Command Columbia (*Became Ministry of Public Works (SAC) Medical Commander and & Government Services in 1996) Administration Conference Ministry of the Environment British Hill Air Force Base Salt Lake City, UT Columbia Indiana Department of Environmental Minnesota Department of Mining Management Transportation Institute of Neurological & Communicative Minnesota Department of Transportation Disorders and Strokes NASA Goddard Space Center Institute of Public Administration, Kingdom of NASA Huntsville, AL Saudi Arabia NASA Marshall Space Flight Center Internal Revenue Service (IRS) National Institute of Standards & Technology International Court of Justice The Hague, National Institutes of Health (NIH) Netherlands

National Weather Service Staff Manpower Utilization Naval School of Health Sciences Naval Sea Systems Command (NAVSEA) Naval Ship Research & Development Center New Orleans Department of Public Health New York City Department of Ports & Trade New York City Transit New York State Department of Economic Development Norfolk Naval Shipyard VA Officer in Charge of Construction (OICC) Trident Oregon Department of Energy Pentagon, The Washington, DC Pertamina (Perusahaan Pertambangan Minyak dan Gas Bumi Negara) Indonesia Port Authority of New York & New Jersey Presidents Commission of Personnel Interchange Santa Clara Valley Transportation Authority South Dakota Bureau of Personnel Surface Deployment and Distribution Command (SDDC) Surface Effect Ship Project Telkom Indonesia (Telekom) Indonesia Tennessee Valley Authority (TVA)Texas Department of Public Welfare The Ontario Flue-Cured Tobacco Growers

full client list!

New Straits Times Publications Malaysia New York City Health and Hospitals Corporation New York Presbyterian Hospital Columbia Medical Center New York State Electric & Gas Corporation (NYSEG) North Carolina National Bank (*Became Bank of America in 1998)Northcoast Childrens Services Northern Telecom Limited (*Now Nortel Networks Corporation) Northrop Grumman Norwest Corporation (*Became Wells Fargo in 1998) Nova Scotia Liquor Corporation (NSLC) Oglethorpe Power Corporation Olin Chlor Alkali Products Omni International P&O Nedlloyd Container Line Limited (*Became Maersk in 2005) Pacific Bell (*Became Pacific Bell Telephone Company, d/b/a AT&T California in 2005) PacifiCare Health Systems (*Acquired by UnitedHealth Group in 2005) Pall Corporation Palomar Medical Center Panhandle Eastern Pipe Line Company Parsons Brinckerhoff (PB) Payless ShoeSource Pertamina (Perusahaan Pertambangan Minyak dan Gas Bumi Negara) Indonesia Pfizer, Inc. PHAMIS, Inc. (*Became IDX Systems, Inc. in 1997) Pharmacia & Upjohn (*Became GE Healthcare in 2004) Phelps Dodge Corporation (*Became Freeport-McMoRan Copper & Gold Inc. in 2007) Philip Morris USA Inc., a division of Altria Group, Inc. Phoenix Mutual Life Insurance Co. (*Became The Phoenix Companies, Inc.) Pictorial Offset Corporation Positive Group UK Pratt & Whitney, a subsidiary of United Technologies Company Preferred Properties, Inc. PriceWaterhouseCoopers Principal Financial Group Proctor & Gamble (P&G) Project Resources Corporation ProMedica Toledo Hospital

Providence Journal Prudential Insurance Company of America PSEG Power (Public Service Enterprise Group) PT. Indah Kiat Pulp & Paper Tbk., a subsidiary of Asia Pulp & Paper (APP) Indonesia PT Newmont Nusa Tenggara Mining Indonesia PTT Global Chemical Public Company Ltd. Public Service Company of Colorado (PSCo) (*Became New Century Energies, an operating company of Xcel Energy Inc. in 1995) Puget Sound Energy Quain Wicke Associates, Inc. RadiSys Corporation Rain Bird Services Corporation Rainier Bancorp (*Became Bank of America in 1992) Ralston Purina Company (*Became Nestl Purina PetCare Company in 2001) Rand Corporation RCA Corporation Reid, Shore & Steinhouse Republic Steel Rite Aid Corporation RJR Nabisco, Inc. (*Nabisco brand became a subsidiary of Kraft Foods in 1993) Rockwell International (*Became Rockwell Automation in 2001) Rodale, Inc. Roosevelt Hotel New York City Rouse Properties Royal Bank of Canada (RBC) Royal LePage Rudolph Foods Company Ryder System, Inc. S&A Restaurant Group (*Became Metromedia Restaurant Group in 2008) Salomon Group North America Samsung Telecommunications America LLC San Diego Gas & Electric Company (SDG&E) Sandefer Capital Partners Sask Corp. Sauer-Danfoss SBMOffshore, N.V. Scott Paper Company Seafirst Bank (*Became Bank of America in 2000) Sears (Sears, Roebuck and Co.) Seattle First National Bank (*Became Bank of America in 2000)

Security First National Bank Seiler Plastics Shell Canada, Ltd. Sheshunoff & Co. Investment Banking SHL Systemhouse, Inc. (*Became MCI Systemhouse, Inc., a subsidiary of HP Enterprise Services, in 1999) Shurgard Capital Group Sikorsky Aircraft Corporation Smurfit Kappa Group Social & Scientific Systems, Inc. Softsel Computer Products Inc. Software AG Solectron Corporation (*Became Flextronics International Ltd. In 2007) Sony Corporation South Central Bell (*Became BellSouth Telecommunications, LLC in 2011) Southern Bell, a subsidiary of AT&T, d/b/a AT&T Southwest Southern California Gas Company Southwestern Professional Services Spartan Controls SRC (Strategic Resource Company), an Aetna insurance company SRC Inc. Standard Bank & Trust Co. Stanley Black & Decker, Inc. Star Robbins & Company Sterling TSI Company Ltd. Taipei Sterling-Winthrop, Inc. (*Became Bayer AG in 1994)Stolt-Nielsen Limited Sullivan Graphics, Inc. SUMCO Phoenix Corporation Sun Life Financial Canada Sunoco Inc. Surgical Information Systems (SIS) Svenska Handelsbanken AB Synthes Holding AG Taubman Centers, Inc. Telkom Indonesia (Telekom) Teledyne Water Pick Tenneco, Inc. Texaco Inc. Texize Chemical Company The Coaches Training Institute (CTI) The World Bank Group Timberjack, a product line of John Deere Time Warner Inc. Tosco Corporation (*Became ConocoPhillips in 2002) Toshiba Corporation Totem Ocean Trailer Express (TOTE) Trizec Properties, Inc., a subsidiary of

Brookfield Properties Corporation and Blackstone Real Estate Advisors. True Value Company Turner Broadcasting System, a Time Warner Company tv ashi Corporation (EX or Tele-Asa television network) Japan Tyco International, Ltd. U.S. Nursing Corp. U.S. Trust, a Bank of America private wealth management company Uarco Business Forms, Inc. Union Carbide Corporation Union Gas Limited Canada Union Mutual of Vermont Company United Bankshares, Inc. United Nuclear Corporation Unity Bank Unocal (*Became Chevron Corporation in 2005) Upjohn International (*Became parts of Pharmacia, Monsanto, Pfizer, and Johnson & Johnson in the 1990s) USAA Real Estate Company Valero Energy Corporation Valley Labs, Inc. Value Retail News Vantage Companies VerticalScope Inc. VinaCapital Group W. R. Grace & Company Wachovia Bank & Trust (*Became Wells Fargo in 2008) Wackenhut Corp. (*Became G4S Secure Solutions USA in 2010) Wang Canada Ltd.Warner-Lambert (*Became Pfizer in 2000) Wegman, Hessler & Vanderburg Wells Fargo Bank, N.A. Western Union Company Westinghouse Electric Company LLC Weyerhaeuser Wheaton Industries Wilhelmsen Callenberg Flkt AB (Wilhelmsen Marine Engineering) Sweden Wise Foods, Inc. Xerox Corporation York International (*Became Johnson Controls, Inc. in 2005) Yorkshire Food Sales Corp.!

Marketing Board Transport Canada United Nations Secretariat United Nations Industrial Development Organization (UNIDO) Vienna United States Agency for International Development (USAID) United States Air Force United States Air Force ROTC United States Air Force, Electronics Systems Division Hanscom, A.F.B. United States Army Civil Affairs United States Army Corps of Engineers Northwest Command United States Army Corps of Engineers (USACE) Waltham, MA United States Army Corps of Engineers, Southern Region United States Army National Guard United States Army, Research & Development Command Natick, MA United States Army, Special Forces Ft Campbell, KY United States Army, Special Forces

Ft. Bragg, NC United States Civil Service Commission United States Coast Guard United States Coast Guard, Employee Relations Civilian Personnel Office, Andrews A.F.B., Washington, DC United States Coast Guard, Office of Marine Environment & Systems, Washington, DC United States Corps of Engineers Southwest Command United States Customs & Border Protection Service United States Department of Agriculture United States Department of Commerce, Overseas Employment Development Branch United States Department of Defense (DOD) United States Department of Energy United States Department of Energy, Naval Petroleum and Oil Shale

Reserves Operations and Contracts United States Department of Housing & Urban Development (HUD) United States Department of Human Resources United States Department of Justice Law Enforcement Assistance Administration United States Department of Social Security Washington, DC United States Department of the Army Alexandria, VA United States Department of the Army Research and Development Command United States Department of the Navy United States Department of Transportation United States Department of Veterans Affairs United States Environmental Protection Agency Criteria & Standards Division United States Environmental

Protection Agency (EPA) United States Federal Reserve Bank (The Fed) United States Fish & Wildlife Service United States Food and Drug Administration (FDA) Senior Hearing Officers United States Marine Corps United States Military Special Operations Forces United States Department of the Interior National Park Service United States Postal Service (USPS)Chicago, IL United States Public Health Service Commissioned Corps Washington, DC Metropolitan Area Transit Authority West Virginia Department of Education White House, The Office of Management & Budget Wright Air Force Base

educational!
Anchorage Public School District Arizona Training Laboratories Berlitz School of Language Brandies University Brooklyn Law School California State University College of DuPage Columbia University Graduate School of Business Columbia University School of Law Concordia University Concordia University (Canada) Dalhousie University (Canada) Feng Chia University (Taiwan) Georgia State University Iowa State University Louisiana Tech. University Memorial University (Canada) Murray State College Naval Academy Preparatory School (NAPS) New Mexico State University New School for Social Research New York University New York University Graduate School of Business New York University School of Law Niagara University North Dakota State University Northwest College Northwestern Michigan College Princeton University Providence University (Taiwan) Salem College Sault College Southwest Texas University State University of New York (SUNY) Buffalo State University of New York (SUNY) Buffalo Law Alumni Association St. Marys College Tecnolgico de Monterrey (Mexico) Texas A&M University Microfilms International (UMI) (*Became ProQuest Online Information Service in 1995) University of Alabama University of Alaska University of Arizona University of Central Florida University of Charlottesville School of Law University of Denver

University of Indiana University of Massachusetts University of Nebraska University of New Mexico University of North Carolina University of Oklahoma University of South Carolina University of Southern California University of Tennessee University of Toronto University of Wisconsin Madison Washington State University West Virginia Department of Education

associations!
American Academy of Consultants American Association of Petroleum Exploration Landsman American Banking Institute American Consulting Engineers Council American Gas Association American Health Organizations, Inc. American Industrial Hygiene Conference American Industrial Real Estate Association American Institute of Plant Engineers American Management Association American Medical Association American Medical International American Society of Psychosomatic Dentistry and Medicine Association of Retail Travel Agents Association of Junior Leagues Association of University Professors of Ophthalmology American Society for Training & Development (ASTD) Atlantic Association of Registered Nurses Automotive Aftermarket Industry Association Business and Professional Advertising Association Business Brokers Association Calgary Stampede Canadian Machine Tool Distributors Association Central Massachusetts Employers Association Community Health Care Service Foundation Cooperative of American Physicians Daughters of Charity Dental Society of Indiana Florida Association of Counties Florida Bankers Association Flushing Chinese Association Gavin Radio Program Conference Halifax Board of Trade Hawaii Employers Council Hospital Association of Pennsylvania Hospital Financial Management Association IIR USA annual Pharmaceutical meeting IIR USA annual Purchasing meeting Illinois Park & Recreation Association Institute of Professional Management Consultants International Association of Financial Planners International Business Brokers Association International Society of General Semantics Japan External Trade Organization Japan Management Association Law Society of Upper Canada Licensing Executives Society, Inc. Long Island Speech & Hearing Association Los Angeles Nurses Association Management Training Associations in Canada, United Kingdom, India, Bangladesh, Mexico, Venezuela, Brazil, Peru, Equator, Chile, Panama, Australia, Malaysia, Hong Kong, Borneo, Singapore, Indonesia, New Zealand, Finland, France, Belgium, and China Meeting Planners International Metal Treating Institute (MTI) Michigan Municipal Risk Management AssociationMissouri State Teachers Association Modern Purchasing Magazine (London) Municipal Insurance Association of British Columbia Nassau Society of Internal Medicine National Association of Purchasing Managers National Association of Wholesalers National Association Napo Personal Services National Association of Employers of Health and Maintenance Organizations National Association for Health Care Recruitment (NAHCR) National Conference of Real Estate Appraisers National Park Association National Retail Merchants Association National Science Foundation National Tour Brokers Association National Wooden Pallet & Container Association New Jersey Municipal Management Association, Inc. New York Compensation Association Northern Ontario Mining Supply & Services Association (SAMSSA) Ontario Hospital Association Ontario Nurses Association Oregon State Bar

Practicing Law Institute Radiology Business Management Association Real Estate Institute Real Estate Institute of Canada Regular Common Carriers Association Retail Council of Canada Small Business Association of New England Society of Professional Management Consultants State Bar of Texas State University of New York (SUNY) Buffalo Law Alumni Association Swedish Trade Council The Associated General Contractors of America The Society of Typographic Arts (STA) Chrysler Marketing Institute, The General Contractors Association Parker Chiropractic Research Foundation, The Pinnacle Society, The Real Estate Foundation, The United Co-op Association United Way US-China Business Council Vermont Bar Association West Virginia Department of Education Women in Cable Telecommunications Young Presidents Organization (YPO)Central Area Conference

full client list!