HANDLING LOST PROPERTY FOUND FOR IN HOUSE GUEST 1: Good morning, sir. How may I help you?

Good morning. I want to change some money. 2: Certainly, sir. May I have your name and your room number? Yes. My name is John Smith in room 204. 3: What kind of currency wold you like to change, sir? Us dollars. 4: How much wold you like to change, sir? 1000 USD. 5: To day exchange rate is 20 000 VND for one dollars would that be ok with you? Yes. 6: Mr Smith, according to our hotel policy, we take 5% service change. Is that ok with you? Yes. Thats fine. 7: May I have your money sir? Yes, there you are. 8, 9: Just a moment. Ill cheking the note and filling in the form. Ok. 10: Would you like to sign in the form, sir? Ok. 11, 12: Thank you. Here is yort form and your money please count the money before you go. Ok. 13: Is there anything I can do for you? No. Nothing. 14: Thank you, sir. Have a good nice. Yes, thank you./.

HANDLING ROOM CHANGE REQUEST FOR IN HOUSE GUEST 1: Good morning, sir. How may I help you? Good morning. I want to change the room now. 2: Certainly, sir. May I have your name and your room number? Yes. My name is John Smith in room 204. 3: Im so sorry for the inconvenience, sir? 4: May I know the reason why you want to change the room, sir? Yes. I dont like the room view very much. Thats why 5: I see, sir. Let me check if there is any room available. 6, 7: Thank you for waiting, sir. You are lucky. We still have another room with a view of the river and you just pay 50 dollars more. Is that ok with you? Yes. Thats ok. 8: Just a momen when Im completing the form, sir? Ok. 9: May I ask you to sign this form, sir Ok. 10: Mr Smith. This is Mr Bon a room mail she will help you to change the room. Ok. Thats good. 11, 12: => Good morning. John speaking. Good morning, Mr Smith. This is Thanh Hoa from front desk. How about your new room. Oh. I like it very much. Thank you. 13: Is there anything I can do for you? No. Nothing. 14: Thank you, sir. Have a good nice. Yes, thank you./.

HANDLING MEETING ROOM RENTAL REQUES FOR IN HOUSE GUEST 1: Good morning, sir. How may I help you? Good morning. I want to rent a meeting room. 2: Certainly, sir. May I have your name and your room number? Yes. My name is John Smith in room 204. 3: How many guests are there in your party, sir? For 10 guests. 4: When woul you like to hold the meeting, sir? This afternoon, form 14:00 to 16:00 hours. 5, 6: Yes, Mr Smith what type of facilities and amenities. Woul you like to be setted up? Ah. We need a projector, speaker, micro phone, mineral water and fruits. 7: Yes Mr Smith. The rental price is 200 USD net. Is that ok with you? Yes. Thats acceptable. 8: How are you paying, sir? Yes. Im paying by creadit card. 9: May I have the credit card, sir? Yes. Here it is. 10: Just a momen, sir. Im completing the form. Ok. 11: Could you please sign in this form, sir? All right. 12: Is there anything I can do for you? No. Nothing. 13: Thank you, sir. Have a good nice. Yes, thank you./.