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CONTENTS I INTRODUCTION 1.1 About the study-Training 1.2 Training Eva uation 1.!

"ir#$atri%#&s 'our (eve s O) Eva uation 1.!.1 (eve One+ Rea%tion 1.!.2 (eve T,o+ (earning 1.!.! (eve Three+ -ehavior 1.!.. (eve 'our+ Resu ts 1.. Training / Deve o$0ent In IT12o)t,are Industry 1.3 2tate0ent O) The 4rob e0 1.5 Ob6e%tives 1.7 Resear%h 8ethodo ogy 1.7.1 Resear%h Design 1.7.2 2our%es O) Data 1.7.! 2a0$ e Design 1.7.. 2a0$ e 2i9e 1.7.3 2tatisti%a Too s Used 'or Ana ysis 1.: 2%o$e O) The 2tudy 1.9 (i0itations O) The 2tudy Revie, o) (iterature Co0$any 4ro)i e Data Ana ysis Resu ts Dis%ussion and Con% usion 3.1 2u00ary O) 'indings 3.2 2uggestions 3.! Con% usion -I-(IO<RA4=> 9 9 1* 11 11 11 12 1. 13 13 15 15 15 15 15 17 1: 1: 19 2. 27 39 5* 52 5! 5.

II III I; ;

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Des%ri$tion O) Ob6e%tives Co0$rehension O) Training Course Course Re ated To ?ob-=o,@ EAer%ise - Cha enging / Re evant 4rogra0 2tru%ture Bua ity O) 8ateria s Coverage As 4er Agenda 4resentation 2ty e / Co00uni%ation 2#i <rabbing Interests 'ro0 The 4arti%i$ants 4arti%i$ation O) Trainees Con%e$t Understanding Abi ity To Contro Ti0e Ad0inistrative / In)rastru%ture 'a%i ity Re evan%e O) Training 4rogra0 8eeting Ob6e%tives Re%o00endation O) Training 4rogra0s Overa ;a ue O) Training 2ession <ender O) E0$ oyees EA$erien%e O) E0$ oyees Training 4rogra0s Attended -y E0$ oyees Training 2atis)a%tion E0$ oyees O$inion To,ards 'a%u ty 8odi)i%ation O) Training 4rogra0 ChisCuare Ana ysis

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Des%ri$tion O) Ob6e%tives Co0$rehension O) Training Course Course Re ated To ?ob-=o,@ EAer%ise - Cha enging / Re evant 4rogra0 2tru%ture Bua ity O) 8ateria s Coverage As 4er Agenda 4resentation 2ty e / Co00uni%ation 2#i <rabbing Interests 'ro0 The 4arti%i$ants 4arti%i$ation O) Trainees Con%e$t Understanding Abi ity To Contro Ti0e Ad0inistrative / In)rastru%ture 'a%i ity Re evan%e O) Training 4rogra0 8eeting Ob6e%tives Re%o00endation O) Training 4rogra0s Overa ;a ue O) Training 2ession <ender O) E0$ oyees EA$erien%e O) E0$ oyees Training 4rogra0s Attended -y E0$ oyees Training 2atis)a%tion E0$ oyees O$inion To,ards 'a%u ty 8odi)i%ation O) Training 4rogra0

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CHAPTER I INTRODUCTION

1.1 ABOUT THE STUDY - TRAINING Training is vita )or the gro,th o) organi9ations. ThusD they irres$e%tive o) their si9eD stru%ture and industry have to give due i0$ortan%e to training. The %on%e$t o) training re)ers to a $ro%essD ,hi%h is $ anned to )a%i itate earning so that $eo$ e %an be%o0e 0ore e))e%tive in %arrying various as$e%ts o) their ,or#. Training is Essential Every organi9ation E big or s0a D $rodu%tive or non-$rodu%tiveD e%ono0i% or so%ia D o d or ne, E shou d $rovide training to a )or 0ostD i) not a D business set-u$s. 2$e%i)i%a yD the need )or training arises due to %ertain #ey issues+ To 0at%h e0$ oyee s$e%i)i%ations ,ith the 6ob reCuire0ents and organi9ationa needs. To in%rease e0$ oyee e))e%tiveness in) uen%ed by environ0enta $ressures. To %o$e ,ith te%hno ogi%a advan%es To so ve organi9ationa %o0$ eAity i#e auto0ationD eAtension o) o$erationsD et%. To i0$rove hu0an re ations To e))e%tive y 0anage %hange in 6ob assign0ent e.g.D $ro0otions and trans)er. e0$ oyees irres$e%tive o) their Cua i)i%ationD s#i D suitabi ity )or the 6ob et%. ThusD training re0ains to be Cuite essentia

1.! TRAINING E"ALUATION The $ro%ess o) eAa0ining a training $rogra0 is %a ed training eva uation. Training eva uation %he%#s ,hether training has had the desired e))e%t. Training eva uation ensures that ,hether %andidates are ab e to i0$ e0ent their earning in their res$e%tive ,or#$ a%esD or to the regu ar ,or# routines. Eva uation is ne%essary be%ause o) the )o o,ing reasons+ To deter0ine ,hether a $rogra00e is a%%o0$ ishing its ob6e%tives. 1*

To identi)y the strength and ,ea#ness in the =RD $ro%ess. To deter0ine the %ost and bene)it ratio o) a $rogra00e. To de%ide ,ho shou d $arti%i$ate in the )uture. To test the % arity and va idity o) the %ontent. To identi)y ,hi%h $arti%i$ant bene)ited the 0ost or the east. To deve o$ any )uture $rogra00e. T#$es %& E'al(ati%n Resear)* There are t,o broad %ategories o) eva uation resear%h+ )or0ative and su00ative. +%r,ati'e e'al(ati%nD a so #no,n as $rogra0 or $ro%ess 0onitoringD is used to #ee$ tra%# o) ho, a $rogra0 is being i0$ e0entedD assess ,hether a $ro6e%t is going a%%ording to $ anD do%u0ent $rob e0s or ne, $ossibi ities arising as the $rogra0 gro,sD and $rovide use)u strategi% in)or0ation )or $rogra0 deve o$ers. S(,,ati'e e'al(ati%nD a so re)erred to as out%o0e eva uationD eAa0ines the out%o0es o) the $rogra0 to see i) they 0eet eA$e%tations. It )o%uses on deter0ining ,hether the $rogra0 is 0eeting its stated ob6e%tivesD ,hether it is ,orth %ontinuing or eA$andingD and ho, e))e%tive it is. 8ost $rogra0s end u$ doing so0e %o0bination o) the t,o. It is $re)erab e to gather )or0ative in)or0ation as the $rogra0 deve o$sD 0a#ing ad6ust0ents as ne%essaryD rather than $ro%eed ,ithout gathering data unti it be%o0es ti0e to ans,er %riti%a Cuestions o) %ontinued )undabi ity. 1.- .ir/$atri)/0s +%(r Le'els %& E'al(ati%n Dona d "ir#$atri%# suggests a )our eve eva uation to gauge training e))e%tiveness. "ir#$atri%# re%o00ends 0oving )ro0 eve one to eve )our seCuentia y ,ith ea%h eve bui ding on the $revious eve . "ir#$atri%# suggests that ea%h eve is a 0ore $re%ise 0easure o) training e))e%tiveness than the $revious eve and as su%h is 0ore detai edD s$e%i)i%D ti0e-%onsu0ingD and %ost y. Rea%tion eve - Fere the $arti%i$ants $ eased ,ith the $rogra00e@ 11

(earning eve - Fhat did the $arti%i$ants earn in the $rogra00e@ -ehavior eve - Did the $arti%i$ants %hange their behavior based on ,hat ,as earnt@ Resu t eve - Did the %hange in $ an $ositive y a))e%t the organi9ation@ 1.-.1 Le'el One Rea)ti%n - On ine+ %hat roo0sD threaded dis%ussionsD E0ai D and ,ebbased Cuestionnaires. Eva uation at this eve %an be a%%o0$ ished ,ith Cuestionnaires or surveys that as# the $arti%i$ant )or their satis)a%tion ,ith the training endeavor. "ir#$atri%# states that negative rea%tions to training ,i 0ost i#e y have a negative i0$a%t on earning G eve t,oH. A $rogra0s shou d assess eve one at a 0ini0u0. 1.-.! Le'el T1% Learning - On ine+ 4rob e0-based assess0entsD E0ai atta%h0ents )or $a$ersD %hatD threaded dis%ussionsD intera%tive s%enariosD et%.. 4sy%ho0otor assess0ent is the hardest to eva uate at a distan%e. Eva uation on eve t,o %an be a%%o0$ ished through various assess0ent too s in the on ine environ0ent. Idea y the testing ,ou d o%%ur $rior to earning and again a)ter earning ,ith both $retest and $ost-test. 1.-.- Le'el T*ree Be*a'i%r - On ine+ Buestionnaires or %he%# ists sent to both the $arti%i$ant and su$ervisors1%o,or#ers. Auto0ati% %o e%tion o) in)or0ation 0ay be $ossib e i) the resu ts %an be tra%#ed by %o0$uter databases. This eve eva uation assesses ,hether its earningD be it #no, edgeD s#i s or attitudesD has been su%%ess)u y trans)erred ba%# into the ,or#$ a%e. This eve o) eva uation 0easures the trans)er in earners behavior that has o%%ured as a resu t o) the training Gdid they 0eet the behaviora ob6e%tives@H. The true assess0ent o) this eve is %onsidered di))i%u t be%ause the behavior %hange 0ust be observed. 'or a true assess0ent o) trans)er the earner 0ust be 0easured be)ore and a)ter training. Conrad G2**1H suggests that in distan%e edu%ation the use o) ,eb-based si0u ations at $redeter0ined ti0es a)ter $rogra0 %o0$ etion 0ay serve a ro e in eva uating "ir#$atri%#Is eve three. The ti0ing is i0$ortant as the %hange in behavior 0ay not be i00ediate. 12

I) the resu ts are $oor on y )or a )e, de egatesD the starting $oint is to oo# at the earning eve eva uation resu ts )or those de egates. I) these ,ere )ineD then it ,ou d suggest there ,ere s$e%i)i% )a%tors in the ,or#$ a%e or $ersona to the individua that ha0$ered the trans)er o) the earning ba%# to the 6ob. These %ou d be that the individua &s 6ob had %hanged or the de egate had been a,ay i . Or o) 0ore %on%ernD

$erha$s that the de egate ,as not re%eiving the reCuired he $ and su$$ort )ro0 their 0anager. I) the resu ts are genera y $oorD again you shou d start ,ith the earning eve resu ts. I) these ,ere $oor then the behaviour eve resu ts ,ou d not be sur$rising. 1.-.2 Le'el +%(r Res(lts Resu t eve is %on%erned ,ith 0easuring the e))e%ts o) the training on organi9ationa $er)or0an%e. In ter0s o) ,hat ,e 0ean by organi9ationa $er)or0an%eD this %an range )ro0 an individua &s $er)or0an%eD eg. In%reased $rodu%tivityD in%reased sa es generated by a s$e%i)i% sa es $ersonD through to $er)or0an%e indi%ators 0easured at the 0ore g oba eve su%h as turnoverD $ro)itD Cua ity 0easuresD eg %usto0er satis)a%tion indi%esD error ratesD absen%e rates. -ehavior eve eva uation is $ri0ari y %on%erned ,ith oo#ing at ho, $eo$ e do their 6obsD resu t eve eva uation oo#s at the resu ts o) the %hanged $er)or0an%e and their i0$a%t on organi9ationa $er)or0an%e. The reason that resu t eve eva uation is o)ten not ta%# edD ,hen it is a$$ro$riate to do soD is be%ause+ There are no % ear1obvious1dire%t $er)or0an%e 0easuresD eg. (eadershi$ trainingD ti0e 0anage0entD et%. 8any )a%tors other than training %an intervene and a))e%t resu ts. 'or eAa0$ eD sa es %an be a))e%ted by genera e%ono0i% %onditions or %o0$etitor initiativesD out$ut %an be a))e%ted by %hanges in 0a%hineryD sta)) retention rates by abour 0ar#et %onditionsD %usto0er satis)a%tion by )a%tors other than the $er)or0an%e o) retai sta)). 4erha$s there is 0ore than one training $rogra00e ta#ing $ a%e that 0ay be %ontributing to %hange in $er)or0an%e. 1!

4er)or0an%e 0easures o)ten re ate to ,ho e unitsD eg. De$art0ents or even the organi9ation as an entity. I) the training is not dire%ted at a the sta)) in the unit then it is very di))i%u t to identi)y the e))e%ts o) the training )or the individua or grou$ o) sta)) that have been trained.

Deter0ining these out%o0es is di))i%u tD and they %annot a ,ays be %ausa y in#ed to the training. This eve does not deter0ine i) $arti%i$ants i#ed or understood the trainingD or i) it a))e%ted their $re)erred behaviours. 4ositive eva uation resu ts a%hieved in eve s 1D 2D and !D %an ho,ever $redi%t $ositive eve . resu ts SU33ARY O+ .IR.PATRIC. 3ODEL

LE"EL

3EASURE

.EY 4UESTION

3ETHODOLGIES OR INDICATORS

LI3ITATIONS

Rea%tion 2atis)a%tion

4rogra0 eva uation Can&t 0easure ,hat is Fhat ,as the sheetsD intervie,sD earnedD guarantee $arti%i$ants& CuestionnairesD and behavioura %hangeD nor rea%tion to the genera $arti%i$ant ,i it ensure Cua ity $rogra0@ %o00ents throughout resu ts )ro0 earning the $rogra0 4re-$ost testingD Fi not 0easure i) they observations by tutorsD Fhat did the i#ed the $rogra0D i) they 0anagers and1or $eersD $arti%i$ants ,i behave di))erent yD tea0 and se )earn@ and i) eA$e%ted resu ts assess0entD intervie,s ,i be a%hieved and surveys

(earning "no, edge

4re-$ost testingD Trans)er o) Did the Cannot deter0ine i) observationsD )o%usearning / $arti%i$ants& $arti%i$ants i#ed the grou$sD intervie,sD -ehaviour A%hieve0ent earning a))e%t trainingD and i) the survey $eo$ e ,ho $er)or0an%e their behaviours a%%o0$ ished observe the $er)or0erD ob6e%tives behaviour@ resu ts and Cuestionnaires

1.

Resu ts

Trans)er i0$a%t so%iety

Did Indi%ators in% ude Cannot deter0ine i) $arti%i$ants& in%reased $rodu%tivityD or $arti%i$ants i#e the behaviour $ro)itabi ityD sa es and on trainingD understood itD or %hanges a))e%t $ro)itsD and de%reased i) it a))e%ted their the e0$ oyee turn over and $re)erred behaviours organi9ation@ %ost

1.2 Training An5 De'el%$,ent In IT6S%&t1are De'el%$,ent In5(str# The Indian IT se%tor is gro,ing at a very )ast $a%e and is eA$e%ted to earn a revenue o) U2 J:7 bi ion by 2**:. In 2**5D it has earned revenue o) about U2 J .* bi ion ,ith a gro,th rate o) !*K. IT se%tor is eA$e%ted to generate 2.! 0i ion 6obs by 2*1*D a%%ording to NA22CO8 GNationa Asso%iation o) 2o)t,are and 2ervi%e Co0$aniesH Fith this ra$id eA$ansion o) IT se%tor and %o0ing u$ o) 0a6or $ ayers and ne, te%hno ogies i#e 2A4D the need o) hu0an resour%e deve o$0ent has in%reased.

A%%ording to the re%ent revie, by =arvard -usiness Revie,D there is a dire%t in# bet,een training invest0ent o) the %o0$anies and the 0ar#et %a$ita i9ation. Those %o0$anies ,ith higher training invest0ent had higher 0ar#et %a$ita i9ation. It % ear y indi%ates that the %o0$anies ,hi%h have su%%ess)u y i0$ e0ented training $rogra0s have been ab e to de iver %usto0er goa s ,ith e))e%tive resu ts. It sho,s that good training resu ts in enhan%e0ent o) individua $er)or0an%eD ,hi%h in turnD he $s the organi9ation in a%hieving its business goa s. Training is a too that %an he $ in gaining %o0$etitive advantage in ter0s o) hu0an resour%e.

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Fith the gro,ing invest0ent by IT %o0$anies in the deve o$0ent o) their e0$ oyees 0any %o0$anies have no, started their o,n earning %enters. As an eAa0$ eD 2un has its o,n training de$art0ent. A%%enture has Internet based too by the na0e o) L8y (earningM that o))ers a%%ess to its vast earning resour%es to its e0$ oyees. Co0$anies are investing in both the te%hni%a trainingD ,hi%h has a ,ays been an essentia $art in IT industryD as ,e as in 0anageria s#i s deve o$0ent. Co0$anies no, #e$t aside !-3K o) revenue )or training $rogra0s. As an eAa0$ eD so0e o) the 0a6or $ ayers i#e Tata E eAi and A%%enture are a o%ating 7K and !K res$e%tive y o) the %o0$any&s overa revenue.

1.7 State,ent %& t*e $r%8le, Condu%ting training $rogra00e is not eA$ensive )or the organi9ation. It is a ong ter0 invest0ent )or the organi9ation. Ea%h training $rogra00e has its o,n ob6e%tives. To #no, ,hether a training $rogra00e has attained its ob6e%tive or notD eva uation o) the training $rogra00e is 0ust. A%%ording to "ir#-4atri%# a$$roa%h o) training eva uationD is o) )our eve s - Rea%tion eve D (earning eve D -ehavior eve and )ina y Resu t eve . O) a the )our eve sD Rea%tion eve eva uation is the basi%. The data %o e%ted at this eve are used to deter0ine ,hat the trainees thought about the training. resear%her has %hosen this to$i%. 2o the

1.9 OB:ECTI"ES The ob6e%tives o) this study are+ To study the e0$ oyees& o$inion about the training 0ateria s and %ourses. To study the e0$ oyees& o$inion to,ards the trainer

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To study the e0$ oyees& o$inion to,ards the )a%i ity $rovided during the training $rogra0. To )ind out the e0$ oyees& satis)a%tion about the training $rogra00e

1.; RESEARCH 3ETHODOLOGY


1.;.1 Resear)* Design+ A resear%h design is the arrange0ent o) %ondition )or %o e%tion and ana ysis o) data in a 0anner that ai0s to %o0bine re evan%e to the resear%h $ur$ose ,ith e%ono0y in $ro%edure. It is %on%eived ,ith de%ision regarding ,hatD ,hereD ,henD ho, 0u%hD by ,hat 0eans %overing and inCuiring or a resear%h study %onstitutes a resear%h design. Resear%h design is needed be%ause it )a%i itates the s0ooth sai ing o) the resear%h o$erationD thereby 0a#ing resear%h as e))i%ient as $ossib e yie dingD 0ost in)or0ation ,ith 0ini0a eA$enditure o) e))ort ti0e and 0oney. The resear%her has used 5es)ri$ti'e resear)* and *#$%t*esis )or testing resear%h design Des)ri$ti'e resear)*es are those studies that are %on%erned ,ith the %hara%teristi%s o) a $arti%u ar individua or a grou$. It has %hosen to 0a#e an investigation ,ith s$e%i)i% $redi%tion o) %hara%teristi%s and attitudes o) the e0$ oyees. H#$%t*esis testing resear)*es are those studies ,here the resear%her tests the hy$otheses o) %asua re ationshi$s bet,een variab es. 1.;.! S%(r)es %& Data

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4ri0ary data ,as %o e%ted through stru%tured Cuestionnaires. 2e%ondary data in% ude Internet and 0aga9ines.

1.;.- Sa,$le Design The 2a0$ ing te%hniCue used ,as Convenient 2a0$ ing 0ethod.

1.;.2 Sa,$le si<e The 2a0$ e si9e in% udes 1** e0$ oyees in the %o0$any.

1.;.7 Statisti)al T%%ls Use5 &%r Anal#sis Per)entage Anal#sis 4er%entage ana ysis re)ers to a s$e%ia #ind o) ratio. It is used in 0a#ing %o0$arisons o) t,o or 0ore series o) data. It is used to des%ribe re ationshi$ and a so used to %o0$are the re ationshi$. It is a %o00on y used ana ysis ,here the %hoi%e o) ea%h is %onverted into $er%entage ,hen ana y9ing the data. Nu0ber o) Res$ondents 4er%entage N ------------------------------------ O 1** Tota nu0ber o) Res$ondents

C*i-s=(are Anal#sis It is an ana ysisD ,hi%h he $s us to %he%# any re ationshi$ bet,een t,o variab es.

1:

EA$e%ted GA-H N QGAH O G-HR 1 N

Fhere A N variab e 1P - N variab e 2. I) the %a %u ated va ue is greater than the tab e va ueD the nu re6e%ted and the a ternate hy$othesis is a%%e$ted and vi%e versa. hy$othesis is

1.> S)%$e %& t*e St(5# In IT industryD training is %onsidered as the 0ost i0$ortant thing. To %o$e ,ith te%hno ogi%a advan%esD to so ve organi9ationa %o0$ eAity i#e auto0ationD eAtension o) o$erationsD et%. and to i0$rove hu0an re ationsD training is essentia . Training eva uation is ne%essary to #no, about the strength and ,ea#nesses o) a training $rogra00eD to deter0ine the % arity and va idity o) the training $rogra00e and so on. Rea%tion eve eva uation he $s the organi9ation to )ind out the e0$ oyees& )ee ing about a $arti%u ar training $rogra00e. I) the e0$ oyees )ee satis)ied ,ith the training $rogra00e 0eans on yD earning ta#es $ a%e. i.e.D ,hen the rea%tion eve eva uation is $ositiveD then there ,i be sure y so0e earning ta#es $ a%e in the e0$ oyees. A so the sa0e %ou d be a$$ ied in the ,or# G-ehavior eve H and then u ti0ate y )inding out ,hether the training $rogra00e ob6e%tives 0et or not.

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Rea%tion eve eva uation is the basis )or a the other eve s o) eva uation E (earning eve D -ehavior eve and Resu t eve . The study ,as %ondu%ted at 2usee Auto 2a es / 2ervi%e G4H (i0itedM during the $eriod o) ?anuary to A$ri - 2**:.

1.? Li,itati%ns %& t*e St(5#+ The $resent study has the )o o,ing i0itations+ Due to ti0e %onstraintD the sa0$ e si9e ,as restri%ted to 1** and thus genera i9ation is not $ossib e. -iased res$onses )ro0 the res$ondents Inherent i0itations o) the Cuestionnaire.

CHAPTER-II
2*

RE"IE@ O+ LITERATURE

21

Bella Ya Hui Lien,Richard Yu Yuan Hung and Gary N. McLean on the title of Training e'al(ati%n 8ase5 %n )ases %& Tai1anese 8en)*,ar/e5 *ig*-te)* )%,$anies suggested that A though the in) uen%e o) ,or#$ a%e $ra%ti%es and e0$ oyees& eA$erien%es ,ith training e))e%tiveness has re%eived %onsiderab e attentionD ess is #no,n o) the in) uen%e o) ,or#$ a%e $ra%ti%es on training eva uation 0ethods. The $ur$oses o) this study ,ere to+ G1H eA$ ore and understand the training eva uation 0ethods used by seven Tai,anese %o0$anies ben%h0ar#ed )or their eA%e en%eP and G2H %o0$are "ir#$atri%#&s and 2,anson&s training eva uation 0ode s ,ith $ra%ti%es used by the ben%h0ar#ed Tai,anese organi9ations )ro0 a %ross-%u tura $ers$e%tive. 'ive the0es e0erged )ro0 inde$th intervie,sD eAtending our understanding o) training eva uation in the ben%h0ar#ed Tai,anese organi9ations. Cyril Kirwan an5 David Birchal on the topic of Trans&er %& learning &r%, ,anage,ent 5e'el%$,ent $r%gra,,es testing t*e H%lt%n ,%5el Trans)er o) earning )ro0 0anage0ent deve o$0ent $rogra00es has been des%ribed as the e))e%tive and %ontinuing a$$ i%ation ba%# at ,or# o) the #no, edge and s#i s gained on those $rogra00es. It is a very i0$ortant issue )or organi9ations todayD given the arge a0ounts o) invest0ent in these $rogra00es and the s0a a0ounts o) that invest0ent that a%tua y trans ates into an i0$roved individua and organi9ationa $er)or0an%e. This $a$er des%ribes the testing o) the =o ton 0ode o) earning trans)er and suggests a0end0ents to the 0ode ,here a$$ro$riate. A sa0$ e o) $arti%i$ants on a 0anage0ent deve o$0ent $rogra00e ,ithin the Irish hea th servi%e %o0$ eted the (earning Trans)er 2yste0 Inventory based on the =o ton 0ode . The data obtained ,ere ana ysed using 0u ti$ e regression and $artia %orre ation te%hniCues. Resu ts indi%ate that the 0ode does adeCuate y re$resent the e))e%ts o) its )a%torsD a though a s ight y revised 0ode is $resented. I0$ortant re ationshi$s bet,een )a%tors are identi)iedD and the %entra ro e o) the earners& $ersona %a$a%ity )or trans)er Ghitherto unre$orted in the iteratureH and their 0otivation to trans)er in )a%i itating trans)er is high ighted. In $ra%ti%a ter0sD the tested 0ode %an be used as a diagnosti% too by identi)ying individua D training design and ,or# environ0ent trans)er issues in need o) attention and by deve o$ing strategies to dea ,ith the0. It %an a so be used as a )ra0e,or# )or the eva uation o) training and deve o$0ent interventionsD eAa0ining )a%tors outside the traditiona range o) 0ost

22

training eva uation e))orts and $roviding a 0ore %o0$ ete $i%ture o) the su%%ess or other,ise o) that intervention.

Doo H. Lim & co!! D. "ohn#on on the to$i% o) Trainee $er)e$ti%ns %& &a)t%rs t*at in&l(en)e learning trans&erA The )o%us o) the study ,as to assess earning trans)er 0ade by =RD $ro)essiona s )ro0 a "orean organi9ation )or a training $rogra0 on $er)or0an%e i0$rove0ent te%hno ogies. Resu ts revea ed 0u ti$ e reasons )or high or o, trans)er and $rovide insights into the design o) high y trans)erab e training $rogra0s. Holly M. Hu!chin# and Li#a $. Bur%e on the topic of I5enti&#ing trainers0 /n%1le5ge %& training trans&er resear)* &in5ings )l%sing t*e ga$ 8et1een resear)* an5 $ra)ti)e Training $ro)essiona s ,ere surveyed %on%erning their #no, edge o) trans)er o) training resear%h. 2urvey ite0s ,ere deve o$ed )ro0 an integrative iterature revie, based on e0$iri%a )indings o) )a%tors that dire%t y or indire%t y Gthrough earningH in) uen%e training trans)er. 2urvey resu ts suggest that training $ro)essiona s are in agree0ent ,ith e0$iri%a trans)er )indings in the areas o) training design and the ,or# environ0entD but di))er in their agree0ent o) ho, individua di))eren%es i0$a%t trans)er su%%ess and o) re evant trans)er eva uation )indings. Training $ro)essiona s ,ere 0ore )a0i iar ,ith a%ade0i% trans)er resear%h ,hen they o%%u$ied higher 6ob $ositions ,ithin their organi9ationD he d a training %erti)i%ation and had a %o ege degree. The resu ts o) our study and the i0$ i%ations )or addressing the resear%h-to-$ra%ti%e ga$ a0ong training $ro)essiona s are a so dis%ussed

R%8ert Bl%,8erg on the to$i% o) C%st-Bene&it Anal#sis %& E,$l%#ee Training A Literat(re Re'ie1A This arti% e revie,s %urrent iterature re ated to %ost-bene)it ana ysis o) e0$ oyee training $rogra0s. A)ter a %on%e$tua stage is set and the 0eaning o) ter0s is % ari)iedD 0ethodo ogies )or 0easuring %osts and bene)itsD and $rob e0s re ated to this $ro%ess are dis%ussed. 4ri0ary and se%ondary bene)i%iaries o) training are identi)ied. The need )or distributiona assign0ents o) %osts as a )un%tion o) bene)it is des%ribed. 'o o,ing the identi)i%ation o) $rob e0s inherent in %ost-bene)it resear%hD 2!

%on% uding %o00ents )o%us on the need )or $ra%ti%a a$$ i%ations o) %ost-bene)it resear%h. Ge%rge 3. AlligerA Eli<a8et* A. :ana/ on the to$i% o) .ir/$atri)/0s Le'els O& Training Criteria T*irt# Years Later "ir#$atri%#Is 0ode G1939aD 1939bD 195*aD 195*bH o) training eva uation %riteria has had ,ides$read and enduring $o$u arity. This 0ode $ro$osed )our S eve sS o) training eva uation %riteria+ rea%tionsD earningD behaviorD and resu ts. Three $rob e0ati% assu0$tions o) the 0ode 0ay be identi)ied+ G1H The eve s are arranged in as%ending order o) in)or0ation $rovided. G2H The eve s are %ausa y in#ed. G!H The eve s are $ositive y inter%orre ated. This arti% e eAa0ines the va idity o) these assu0$tionsD the )reCuen%y o) ea%h eve in $ub ished eva uation studiesD %orre ations )ro0 the iterature in regard to Assu0$tions 2 and !D and i0$ i%ations )or the resear%her and training 0anager. Ra&uel 'elada ,$n!(nio Cae!ano, "ohn ). Michel on the topic of T*e e&&e)ts %& training 5esignA in5i'i5(al )*ara)teristi)s an5 1%r/ en'ir%n,ent %n trans&er %& trainingA This study ai0s to gain insight into so0e o) the )a%tors that deter0ine the trans)er o) training to the ,or# %onteAt. The $resent resear%h eAa0ined the re ationshi$ bet,een three ty$es o) $redi%tors on trans)er o) trainingD in% uding training designD individua %hara%teristi%s and ,or# environ0ent. Data ,as %o e%ted at t,o $oints in ti0e )ro0 1:2 e0$ oyees in a arge gro%ery organi9ation. The resu ts indi%ated that trans)er designD $er)or0an%e se )-e))i%a%yD training retention and $er)or0an%e )eedba%# ,ere signi)i%ant y re ated to trans)er o) training. Contrary to eA$e%tationD su$ervisory su$$ort ,as not signi)i%ant y re ated to trans)er o) training. These resu ts suggest that in order to enhan%e trans)er o) trainingD organi9ations shou d design training that gives trainees the abi ity to trans)er earningD rein)or%es the traineeIs be ie)s in their abi ity to trans)erD ensures the training %ontent is retained over ti0e and $rovides a$$ro$riate )eedba%# regarding e0$ oyee 6ob $er)or0an%e )o o,ing training a%tivities.

2.

CHAPTER-III CO3PANY PRO+ILE

23

Ne %ast is IndiaIs argest $rodu%er o) Du%ti e Iron Castings and a eading $rodu%er o) <rey Iron Castings. Our $rodu%ts %ater to the < oba Auto0otiveD Tra%torD Constru%tionD 8iningD Rai ,ays and <enera Engineering se%tors and ,e are $roud to have as our %usto0ers the eading %o0$anies in these se%tors ,or d,ide. Estab ished in 19:3D Ne %ast has sin%e been a signi)i%ant and di igent $arti%i$ant in the )errous %asting industryD $rodu%ing su$erior Cua ity %astings )or 0any an industry. Ne %ast has sho,n an astounding gro,th rateD gro,ing to about 13* ti0es its origina si9e to rea%h its %urrent %a$a%ity o) 13*D*** 8T. Catering to the Co00er%ia ;ehi% e Industry sin%e 19:3 and the Tra%tor industry sin%e 19::D Ne %ast has diversi)ied into various other industries to in%reasing y )u )i their %asting needs. TodayD Ne %ast is one o) IndiaIs argest su$$ iers o) the )inest du%ti e iron and grey iron %astings ranging )ro0 *.3 "g to 25* "g in ,eight. C i0bing its ,ay u$ the adder o) %o0$etitionD Ne %astIs )o%us %ontinues to be on 0eeting internationa standards o) Cua ity at %o0$etitive $ri%es. <iven the eAa%ting $rodu%tion $ro%esses and the distin%t identities and attributes o) the )ina $rodu%tD the Co0$any 0oved to,ards a%%ordan%e ,ith Internationa 2tandards. In 199.D the Co0$any ,as )irst re%ogni9ed ,ith the I2O 9**2 %erti)i%ation. The year 2**1 sa, Ne %ast and its %o00it0ent to Cua ity a$$roved and %erti)ied to B2 9*** standards. Ne %astIs dedi%ation to Cua ity syste0s has again been a%#no, edged ,ith the T2 159.9 a%%reditation in 2**3. 25

Ne %ast has a so been a,arded ,ith the I2O 1.**1 / I2O 1:**1 %erti)i%ations in 2*1* in re%ognition o) its %o00it0ent to the Environ0ent as ,e as =ea th / 2a)ety. Des$ite its high degree o) do%u0ented %erti)i%ationD Ne %ast %ontinues to nourish its grass root $rin%i$ es o) %ontinua y 0aintaining high standards o) $re%ision and Cua ity. Ne %ast %urrent y su$$ ies %o0$onents to a ,ide s$e%tru0 o) %usto0ers and is %o00itted to satis)y the varying and diverse %usto0er reCuire0ents. =aving been a%%usto0ed to variety and %ha enges Ne %ast is in%essant y on the oo# out )or even 0ore eAa%ting $rodu%ts.

+OUNDRY Fith 0anu)a%turing units o%ated in <udurD A4 and 4onneriD TND both in 2outh IndiaD Ne %ast is one o) the argest in the Indian )oundry industry. Ne %ast has a very )o%ussed $rodu%tion $ro%ess that %aters to the %riti%a $ara0eters needed to $rodu%e a te%hno ogi%a y su$erior %asting %o0$onent. ECui$$ed ,ith the 0ost advan%ed te%hno ogies in ne, $rodu%t deve o$0entD 0e tingD 0ou dingD %ore 0a#ing and Cua ity %ontro D Ne %ast ta#es every ste$ ne%essary to %reating eA%e$tiona %astings. DE"ELOP3ENT The Co0$any has invested in )a%i ities to a%hieve its goa o) s$eedy $rodu%t deve o$0ent o) even the 0ost %o0$ eA %astings. Uti i9ing the best too s in the industry i#e 8A<8A2O'TD the deve o$0ent tea0 eva uates the )i ing and so idi)i%ation $ro%ess o) the Iron to ensure that %astings are $rodu%ed de)e%t-)ree )ro0 the very )irst ti0e. 'ro0 initia stages o) too ing designD to %o0$ etion o) $rodu%tion too ingD the inhouse CAD1CA8 design / 0anu)a%turing )a%i ities $rovide the too s reCuired )or Cui%# deve o$0ent o) ne, %astings. Our 4attern 2ho$ a so ensures that a too ing is ,e 0aintained and servi%ed to ensure 0aAi0u0 i)e o) too ing. 27

3OULDING SHOP Any high Cua ity %asting begins ,ith a high-Cua ity 0ou d. This %on%e$t is % ear y e0bodied in our invest0ents in te%hno ogy )or $rodu%ing 0ou ds ,hi%h resu t in %astings ,ith eA%e$tiona di0ensiona a%%ura%y / su$erior sur)a%e )inish.

Our state-o)-the-art =igh 4ressure 8ou ding (ine at 4onneri is one o) the argest in India and )irst o) its #ind in Asia. The "un#e Fagner D'8-R- =igh 4ressure 8ou ding 8a%hine ,ith AIR4RE22$ us 2*** Te%hno ogy and a%tive 0u ti $iston sCuee9e head %ontro ed by a 2ie0ens 271.** 4(C to ensure $er)e%t re$eatabi ity o) a $ara0eters. In order to o$ti0i9e the ,or#ing o) this ineD the Co0$any has a so insta ed a state-o)the-art Auto0ati% 2and Conditioning 4 ant ,hi%h in%or$orates a "F-A2R series sand %oo erD "F-F8 series high intensity sand 0iAer ,ith auto0ated additions o) additives and auto0ati% 0oisture %ontro syste0 ensures %onsistent Cua ity o) $re$ared sand. An A-4 OCC-3* 4ress4our syste0 de ivers the 0eta to ea%h o) the $er)e%t y $rodu%ed 0ou ds. The 0ost re%ent addition to the Ne %ast stab e is the yet another =igh 4ressure 8ou ding (ineD the DI2A ' eA 7*=2 ,ith Doub e- o, and ' eAi$ad 2Cuee9e %o0$a%tion te%hno ogy. This ine is %o0$ e0ented by a DI2A 2"A ) uidi9ed bed sand %oo erD a DI2A T8 intensive sand 0iAer ,ith auto0ated additions o) additives and a 2and 8u tiContro er to $re%ise y %ontro sand $ara0eters. An Indu%tother0 Tundish 4ouring syste0 eCui$$ed ,ith ;isi$our ensuring $er)e%t %ontro over the 0eta $ouring $ro%ess. OUR PRODUCTS Ne %ast $rodu%ts range )ro0 industry to industry. Though $ri0ari y 0anu)a%turing %asting %o0$onentsD Ne %ast has a ,ide range o) $rodu%ts that 0eet the reCuire0ents o) di))erent #inds o) auto0ation used in di))erent industries. -eginning as o, as *.3 #gD Ne %ast o))ers $arts u$to 23* #gs in ,eight and in a %hoi%e o) severa grades o) <rey / Du%ti e Iron. 2: 0ou ding

Ne %ast 0anu)a%tures $arts to be used in various a$$ i%ations in auto0obi es su%h as the engineD trans0issionD sus$ensionD aA eD bra#e and steering. Ne %ast a so %aters to the tra%tor industry )or their reCuire0ent o) various housings as ,e as engineD trans0ission and aA e %o0$onents. Ne %ast a so %aters to the rai ,ays / the $i$e )ittings industries. B%ar5 %& Dire)t%rs Ne %ast has a distinguished grou$ o) Dire%torsD ea%h ,ith a ri%h ba%#groundD ,ho dee$ y %are about the Co0$anyD its e0$ oyees and %usto0ers. D. 2E2=A REDD> - Chair0an 4. DEE4A" - 8anaging Dire%tor 4. DI;>A - Dire%tor GIT / 2trategyH R. 8O=AN REDD> - Dire%tor A. -A(A2U-RA8ANIAN - Dire%tor 4. ;I?A>A -=A2"AR REDD> - De$uty 8anaging Dire%tor

1?>! E In%or$oration. 1?>7 E 2tart o) Co00er%ia 4rodu%tion at <udur 4 ant. 1??B E Entry into Tra%tor 2eg0ent. 1??2 E I2O 9**2 A%%reditation a,arded. 1??7 E EA$ort to U2A %o00en%ed. 1??9 E 2tart o) Co00er%ia 4rodu%tion at 4onneri 4 ant. !BB1 E "un#e Fagner =igh 4ressure 8ou ding (ine insta ed at 4onneri. !BB1 E EA$ort to Austra ia %o00en%ed. !BB1 E B2 9*** A%%reditation a,arded. !BB- E Co00er%ia o))i%e o$ened in the U2A. !BB2 E EA$ort to Euro$e %o00en%ed. !BB7 E T2 159.9 A%%reditation a,arded. !BB9 E 4rodu%tion %a$a%ity rea%hes :.D*** 8T $er annu0. !BB; E 4rodu%tion Ca$a%ity rea%hed 125*** tonnes $.a. 29

!BB> E Ne %ast 8a%hining Division estab ished. !BB? E Insta ed %a$a%ity rea%hes 13*D*** 8T $er annu0. !B1B E I2O 1.**1 / I2O 1:**1 A%%reditation a,arded !B1! E A-4 4ress 4our insta ed at 4onneri !B1- E DI2A =igh 4ressure 8ou ding (ine insta ed at <udur !B1- E Indu%tother0 4ouring Tundish ,ith ;isi$our insta ed at <udur

CHAPTER I" DATA ANALYSIS C IN+ERENCES


In this %ha$ter an atte0$t is 0ade to study the Rea%tion (eve Eva uation o) the Training 4rogra0s in Entys Te%hno ogiesD Chennai. The data ,ere %o e%ted by %ir%u ating Cuestionnaires to the e0$ oyees in the organi9ation.

!*

PRE COURSE BRIEFING

!1

2.1 DESCRIPTION O+ OB:ECTI"ES


CATEGORY 4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the des%ri$tion o) the ob6e%tives in the training $rogra00e by the trainer is $oor. 1D o) the e0$ oyees res$onded that the des%ri$tion o) the ob6e%tives in the training $rogra0 by the trainer is satis)a%tory. -?D o) the e0$ oyees res$onded that the des%ri$tion o) the ob6e%tives in the training $rogra0 by the trainer is good. 2-D o) the e0$ oyees res$onded that the des%ri$tion o) the ob6e%tives in the training $rogra0 by the trainer is very good. 1;D o) the e0$ oyees res$onded that the des%ri$tion o) the ob6e%tives in the training $rogra0 by the trainer is eA%e ent. NU3BER O+ E3PLOYEES * 1 !9 .! 17 PERCENTAGE * 1 !9 .! 17

!2

IN+ERENCE It is in)erred that 2-D o) the e0$ oyees res$onded that the des%ri$tion o) the ob6e%tives in the training $rogra0 by the trainer is very good.

50 45 40 35 30 25 20 15 10 5 0
R PO O

39

43

% of employees

17

1
OD

OR Y

GO

GO

SA TI SF AC T

!!

VE RY

EX CE LL

EN T

OD

2.! CO3PREHENSION O+ TRAINING COURSE


CATEGORY 4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the %ourse %o0$rehended by the trainer is $oor. -D o) the e0$ oyees res$onded that the %ourse %o0$rehended by the trainer is satis)a%tory. NU3BER O+ E3PLOYEES * ! .1 .. 12 PERCENTAGE * ! .1 .. 12

!.

21D o) the e0$ oyees res$onded that the %ourse %o0$rehended by the trainer is good. 22D o) the e0$ oyees res$onded that the %ourse %o0$rehended by the trainer is very good. 1!D o) the e0$ oyees res$onded that the %ourse %o0$rehended by the trainer is eA%e ent.

IN+ERENCE It is in)erred that 22D o) the e0$ oyees res$onded that the %ourse %o0$rehended by the trainer is very good.

!3

Comprehension of Training Course

50 40 30 20 10 0 POOR 0 3 SATISFACTORY

41

44

12

GOOD

VERY GOOD

EXCELLENT

2.- COURSE RELATED TO :OB HO@E

!5

CATEGORY 4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT

NU3BER O+ E3PLOYEES * 3 5* 29 5

PERCENTAGE * 3 5* 29 5

INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the %ourse re ated to 6ob is $oor. 7D o) the e0$ oyees res$onded that the %ourse re ated to 6ob is satis)a%tory. 9BD o) the e0$ oyees res$onded that the %ourse re ated to 6ob is good. !?D o) the e0$ oyees res$onded that the %ourse re ated to 6ob is very good. 9D o) the e0$ oyees res$onded that the %ourse re ated to 6ob is eA%e ent. IN+ERENCE It is in)erred that the 9BD o) the e0$ oyees res$onded that the %ourse re ated to 6ob is good.

Course Related to Job


60 50 40 30 20 10 0 POOR SATISFACTORY GOOD VERY GOOD EXCELLENT

!7

COURSE

2.2 EFERCISE CHALLENGING C RELE"ANT

!:

CATEGORY 4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT

NU3BER O+ E3PLOYEES * ! 27 31 19

PERCENTAGE * ! 27 31 19

INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the eAer%ise is not %ha enging and re evant -D o) the e0$ oyees res$onded that the eAer%ise is satis)a%tory. !;D o) the e0$ oyees res$onded that the eAer%ise is good. 71D o) the e0$ oyees res$onded that the eAer%ise is very good. 1?D o) the e0$ oyees res$onded that the eAer%ise is eA%e ent. IN+ERENCE It is in)erred thatD 71D o) the e0$ oyees res$onded that the eAer%ise is very good.

Exercise - Challenging & Relevant


51 60 50 40 30 20 10 0 POOR SATISFACTORY GOOD VERY GOOD EXCELLENT 0 3 27 19

2.7 PROGRA3 STRUCTURE


CATEGORY NU3BER O+ E3PLOYEES !9 PERCENTAGE

4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT INTERPRETATION Out o) the1** e0$ oyeesD

* 3 .* .: 7

* 3 .* .: 7

None o) the e0$ oyees res$onded that the $rogra0 stru%ture is $oor. 7D o) the e0$ oyees res$onded that the $rogra0 stru%ture is satis)a%tory. 2BD o) the e0$ oyees res$onded that the $rogra0 stru%ture is good. 2>D o) the e0$ oyees res$onded that the $rogra0 stru%ture is very good. ;D o) the e0$ oyees res$onded that the $rogra0 stru%ture is eA%e ent. IN+ERENCE It is in)erred thatA 2>D o) the e0$ oyees res$onded that the $rogra0 stru%ture o) the training $rogra0 is very good.

PR !R"# $TR%CT%RE
48 40

50 40 30 20 10 0 POOR SATISFACTORY GOOD 0 5

VERY GOOD

EXCELLENT

2.9 4UALITY O+ 3ATERIALS


CATEGORY 4OOR 2ATI2'ACTOR> NU3BER O+ E3PLOYEES * 1 .* PERCENTAGE * 1

<OOD ;ER> <OOD ETCE((ENT INTERPRETATION Out o) the 1** e0$ oyeesD

27 !. !:

27 !. !:

None o) the e0$ oyees res$onded that the Cua ity o) the 0ateria is $oor. 1D o) the e0$ oyees res$onded that the Cua ity o) the 0ateria is satis)a%tory. !;D o) the e0$ oyees res$onded that the Cua ity o) the 0ateria is good. -2D o) the e0$ oyees res$onded that the Cua ity o) the 0ateria is very good. ->D o) the e0$ oyees res$onded that the Cua ity o) the 0ateria is eA%e ent. IN+ERENCE It is in)erred thatD ->D o) the e0$ oyees res$onded that the Cua ity o) the 0ateria is eA%e ent.

&%"'(T) * #"TER("'$
38 34 27

40 35 30 25 20 15 10 5 0 POOR 0 1 SATISFACTORY GOOD

VERY GOOD

EXCELLENT

2.; CO"ERAGE AS PER AGENDA


CATEGORY 4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT NU3BER O+ E3PLOYEES * .. 31 3 * .1 PERCENTAGE * .. 31 3 *

INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the %overage o) the %ourse as $er agenda is $oor. 22D o) the e0$ oyees res$onded that the %overage o) the %ourse as $er agenda is satis)a%tory. 71D o) the e0$ oyees res$onded that the %overage o) the %ourse as $er agenda is good. 7D o) the e0$ oyees res$onded that the %overage o) the %ourse as $er agenda is very good. None o) the e0$ oyees res$onded that the %overage o) the %ourse as $er agenda is eA%e ent. IN+ERENCE It is in)erred thatD 71D o) the e0$ oyees res$onded that the %overage as $er agenda $rovided by the trainer is good.
C +ER"!E

60 50 40 30 20 10 0 0 POOR SATISFACTORY 44

51

5 GOOD VERY GOOD

0 EXCELLENT

.2

TRAINER

2.> PRESENTATION STYLE C CO33UNICATION S.ILL


CATEGORY 4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the $resentation sty e o) the trainer is $oor. .! NU3BER O+ E3PLOYEES * * ! .7 3* PERCENTAGE * * ! .7 3*

None o) the e0$ oyees res$onded that the $resentation sty e o) the trainer is satis)a%tory. -D o) the e0$ oyees res$onded that the $resentation sty e o) the trainer is good. 2;D o) the e0$ oyees res$onded that the $resentation sty e o) the trainer is very good. 7BD o) the e0$ oyees res$onded that the $resentation sty e o) the trainer is eA%e ent. IN+ERENCE It is in)erred thatD 7BD o) the e0$ oyees res$onded that the $resentation sty e o) the trainer is eA%e ent.

PRE$E,T"T( , $T)'E

50 40 30 20 10 0 POOR SATISFACTORY GOOD VERY GOOD EXCELLENT

2.? GRABBING INTERESTS +RO3 THE PARTICIPANTS


CATEGORY 4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the trainer is bad at #ee$ing everyone
interested in the to$i%s.

NU3BER O+ E3PLOYEES * * 3 .! 32

PERCENTAGE * * 3 .! 32

..

None o) the e0$ oyees res$onded that the trainer is $oor at #ee$ing everyone CATEGORY 4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT
interested in the to$i%s.

NU3BER O+ E3PLOYEES * 1 !9 .9 11

PERCENTAGE * 1 !9 .9 11

7D o) the e0$ oyees res$onded that the trainer is good at #ee$ing everyone
interested in the to$i%s.

2-D o) the e0$ oyees res$onded that the trainer is very good at #ee$ing everyone
interested in the to$i%s.

7!D o) the e0$ oyees res$onded that the trainer is eA%e ent at #ee$ing everyone
interested in the to$i%s.

IN+ERENCE It is in)erred thatD 7!D o) the e0$ oyees res$onded that the trainer is eA%e ent at
#ee$ing everyone interested in the to$i%s.
"C&%(R(,! (,TERE$T$ *R # T-E P"RT(C(P",T$

60 50 40 30 20 10 0 0 POOR 0 SATISFACTORY 5 GOOD VERY GOOD 43

52

EXCELLENT

2.1B PARTICIPATION O+ TRAINEES


INTERPRETATION Out o) the 1** e0$ oyees None o) the e0$ oyees res$onded that the en%ourage0ent by the trainer is $oor. 1D o) the e0$ oyees res$onded that the en%ourage0ent and $arti%i$ation o) the trainer is satis)a%tory. .3

-?D o) the e0$ oyees res$onded that the en%ourage0ent and $arti%i$ation o) the trainer is good. 2?D o) the e0$ oyees res$onded that the en%ourage0ent and $arti%i$ation o) the trainer is very good. 11D o) the e0$ oyees res$onded that the en%ourage0ent and $arti%i$ation o) the trainer is eA%e ent. IN+ERENCE It is in)erred that the 2?D o) the e0$ oyees res$onded that the en%ourage0ent and $arti%i$ation o) the trainer is very good.

P"RT(C(P"T( ,

* TR"(,EE$
49

50 39 40 30 20 10 0 0 POOR 1 SATISFACTORY GOOD VERY GOOD EXCELLENT 11

2.11 CONCEPT UNDERSTANDING


CATEGORY 4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT NU3BER O+ E3PLOYEES * 1! 3* !7 * PERCENTAGE * 1! 3* !7 *

INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the tea%hing $rovided by the trainer is $oor. .5

1-D o) the e0$ oyees res$onded that the tea%hing $rovided by the trainer CATEGORY 4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT is satis)a%tory. 7BD o) the e0$ oyees res$onded that the tea%hing $rovided by the trainer is good. -;D o) the e0$ oyees res$onded that the tea%hing $rovided by the trainer is very good. None o) the e0$ oyees res$onded that the tea%hing $rovided by the trainer is eA%e ent. IN+ERENCE It is in)erred that the 7BD o) the e0$ oyees res$onded that the tea%hing / understanding %on%e$ts $rovided by the trainer is good.
C ,CEPT$
50 50 40 30 20 10 0 POOR 0 SATISFACTORY GOOD VERY GOOD 13 0 EXCELLENT 37

NU3BER O+ E3PLOYEES * 3! .7 * *

PERCENTAGE * 3! .7 * *

2.1!ABILITY TO CONTROL TI3E


INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the trainer&s abi ity to %ontro ti0e is $oor. .7

7-D o) the e0$ oyees res$onded that the trainer&s abi ity to %ontro ti0e is satis)a%tory. 2;D o) the e0$ oyees res$onded that the trainer&s abi ity to %ontro ti0e is good. None o) the e0$ oyees res$onded that the trainer&s abi ity to %ontro ti0e is very good. None o) the e0$ oyees res$onded that the trainer&s abi ity to %ontro ti0e is eA%e ent. IN+ERENCE It is in)erred )ro0 the study that 7-D o) the e0$ oyees res$onded that the trainer&s abi ity to %ontro ti0e is satis)a%tory.

".('(T) T

C ,TR ' T(#E

60 50 40 30 20 10 0 POOR 0

53

47

0 SATISFACTORY GOOD VERY GOOD

0 EXCELLENT

2.1- AD3INISTRATI"E AND IN+RASTRUCTURE +ACILITY


CATEGORY 2TRON<(> DI22ATI2'IED DI22ATI2'IED NEUTRA( 2ATI2'IED 2TRON<(> 2ATI2'IED NU3BER O+ E3PLOYEES * * 12 .! .3 PERCENTAGE * * 12 .! .3

INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that they are strong y dissatis)ied ,ith the )a%i ity $rovided during the training $rogra0. .:

None o) the e0$ oyees res$onded that they are dissatis)ied ,ith the )a%i ity $rovided during the training $rogra0 CATEGORY NOT AT A(( RE(E;ANT 2O8E F=AT RE(E;ANT ;ER> RE(E;ANT NU3BER O+ E3PLOYEES * 3! .7 PERCENTAGE * 3! .7

1!D o) the e0$ oyees res$onded that they neither satis)ied nor dissatis)ied ,ith the )a%i ity $rovided during the training $rogra0 2-D o) the e0$ oyees res$onded that they are satis)ied ,ith the )a%i ity $rovided during the training $rogra0 is satis)ied. 27D o) the e0$ oyees res$onded that they are strong y satis)ied ,ith the )a%i ity $rovided during the training $rogra0
IN+ERENCE

It is in)erred thatD 27D o) the e0$ oyees res$onded that they are strong y satis)ied ,ith the )a%i ity $rovided during the training $rogra0.

"/#(,($TR"T(+E ",/ (,*R"$TR%CT%RE *"C('(T)


45

50 40 30 20 10 0 STRONGLY DISSATISFIED DISSATISFIED NEUTRAL 0 0 12

43

SATISFIED

STRONGLY SATISFIED

2.12 RELE"ANCE O+ TRAINING PROGRA3

INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the training $rogra0 is not at a re evant to their ,or#. .9

7-D o) the e0$ oyees res$onded that the training $rogra0 is so0e ,hat re evant to their ,or#. 2;D o) the e0$ oyees res$onded that the training $rogra0 is )u y re evant to their ,or#.
IN+ERENCE

It is in)erred )ro0 the study that 7-D o) the e0$ oyees res$onded that the training $rogra0 is so0e ,hat re evant to their ,or#.

RE'E+",CE

60 50 40 30 20 10 0 0 NOT AT ALL RELEVANT

53

47

SOME W AT RELEVANT

VERY RELEVANT

2.17 3EETING OB:ECTI"ES


CATEGORY 2TRON<(> DI2A<REE DI2A<REE NEUTRA( A<REE 2TRON<(> A<REE INTERPRETATION Out o) 1** e0$ oyeesD None o) the e0$ oyees strong y disagree that the %ourse did not 0eet the ob6e%tives. None o) the e0$ oyees disagree that the %ourse did not 0eet the ob6e%tives 3* NU3BER O+ E3PLOYEES * * 22 .. !. PERCENTAGE * * 22 .. !.

!!D o) the e0$ oyees neither disagree nor agree that the %ourse 0et the ob6e%tives 22D o) the e0$ oyees agree that the %ourse 0et the ob6e%tives -2D o) the e0$ oyees strong y agree that the %ourse 0et the ob6e%tives IN+ERENCE It is in)erred that 22D o) the e0$ oyees agree that the %ourse 0et the ob6e%tives

#EET(,! .JECT(+E$ 50 40 30 20 10 0 0 0 NEUTRAL AGREE STRONGLY AGREE 22 44 34

STRONGLY DISAGREE DISAGREE

2.19 RECO33ENDATION O+ TRAINING PROGRA3


CATEGORY >E2 NO NU3BER O+ E3PLOYEES 97 ! PERCENTAGE 97 !

INTERPRETATION Out o) the 1** e0$ oyeesD ?; D o) the e0$ oyees re%o00ended that the training $rogra0 shou d be $rovided to others. -D o) the e0$ oyees disagree that the training $rogra0 shou d be $rovided to others.

31

REC ##E,/"T( ,

* TR"(,(,! PR !R"#

, 2%

)E$ 01%

2.1; O"ERALL "ALUE O+ TRAINING SESSION


CATEGORY NO ;A(UE (ITT(E ;A(UE 2O8EF=AT ;A(UE ;ER> ;A(UA-(E ETTRE8E(> ;A(UE NU3BER O+ E3PLOYEES * * .1 2! !5 PERCENTAGE * * .1 2! !5

INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the session has no va ue. None o) the e0$ oyees res$onded that the session has itt e va ue. 21D o) the e0$ oyees res$onded that the session is so0e,hat va uab e. !-D o) the e0$ oyees res$onded that the session ,as very va uab e. -9D o) the e0$ oyees res$onded that the session ,as eAtre0e y va ue. 32

IN+ERENCE It is in)erred that 21D o) the e0$ oyees res$onded that the session is so0e,hat va uab e.

+ER"'' +"'%E
50 40 30 20 10 0 0 NO VALUE LITTLE VALUE 0 SOMEW AT VALUE VERY VALUA!LE EXTREMELY VALUE 23 41

36

GENERAL IN+BR3ATION
3!

2.1> GENDER O+ E3PLOYEES


CATEGORY 8A(E 'E8A(E NU3BER O+E3PLOYEES 75 2. PERCENTAGE 75 2.

IN+ERENCE Out o) the 1** e0$ oyeesD ;9D o) the res$ondents ,ere 0a e. !2D o) the res$ondents ,ere )e0a e.

3.

!E,/ER

24"

MALE FEMALE

76"

33

CATEGORY V 1 >EAR 1-2 >EAR 2-. >EAR .-5 >EAR W 5 >EAR

NU3BER O+ E3PLOYEES 23 !3 29 1* 1

PERCENTAGE 23 !3 29 1* 1

2.1? EFPERIENCE O+ E3PLOYEES


INTERPRETATION Out o) the 1** e0$ oyeesD !7D o) the res$ondents are having ess than one year o) eA$erien%e -7D o) the res$ondents are having 1 E 2 years o) eA$erien%e !?D o) the res$ondents are having 2 E . years o) eA$erien%e 1BD o) the res$ondents are having . E 5 years o) eA$erien%e 1D o) the res$ondents are having above 5 years o) eA$erien%e. IN+ERENCE It is in)erred )ro0 the study that -7D o) the res$ondents are having 1 E 2 years o) eA$erien%e in ENT>2 TEC=NO(O<IE2.

35

E3PER(E,CE
35 30 25 20 15 10 5 0 # 1 YEAR 1$2 YEAR

* E#P' )EE$

2$4 YEAR

4$6 YEAR

% 6 YEAR

2.!B TRAINING PROGRA3S ATTENDED BY E3PLOYEES


CATEGORY V2 2E. .E: : E 12 W12 NU3BER O+ E3PLOYEES 17 1! !7 2! 1* PERCENTAGE 17 1! !7 2! 1*

INTERPRETATION Out o) the 1** e0$ oyeesD 1;D o) the e0$ oyees res$onded that they have attended 1-2 training $rogra0s. 1-D o) the e0$ oyees res$onded that they have attended 2-. training $rogra0s. -;D o) the e0$ oyees res$onded that they have attended .-: training $rogra0s. !-D o) the e0$ oyees res$onded they have attended :-12 training $rogra0s. 1BD o) the e0$ oyees res$onded that they have attended 0ore than 12 training $rogra0s. IN+ERENCE 37

It is in)erred that -;D o) the e0$ oyees res$onded that they have attended .-: training $rogra0s so )ar.

TR"(,(,! PR !R"#$

:95

45

8 6 95

567

768

2.!1 TRAINING SATIS+ACTION


CATEGORY 2TRON<(> DI2A<REE DI2A<REE NEUTRA( A<REE 2TRON<(> A<REE INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that they are dissatis)ied ,ith training $rogra0s $rovided by the %o0$any. 2D o) the e0$ oyees neither agree nor disagree that they are satis)ied ,ith the training $rogra0s $rovided by the %o0$any. ;7D o) the e0$ oyees agree that they are satis)ied ,ith the training $rogra0s $rovided by the %o0$any. !1D o) the e0$ oyees strong y agree that they are satis)ied ,ith the training $rogra0s $rovided by the %o0$any. IN+ERENCE
NU3BER O+ E3PLOYEES PERCENTAGE

* * . 73 21

* * . 73 21

3:

It is in)erred that ;7D o) the e0$ oyees agree that they are satis)ied ,ith the training $rogra0s $rovided by the %o0$any

TR"(,(,! $"T($*"CT( , 80 70 60 50 40 30 20 10 0 0 0 4 NEUTRAL AGREE STRONGLY AGREE 21 75

STRONGLY DISAGREE DISAGREE

2.!! E3PLOYEES OPINION TO@ARDS +ACULTY


CATEGORY 4OOR 2ATI2'ACTOR> <OOD ;ER> <OOD ETCE((ENT
NU3BER O+ E3PLOYEES PERCENTAGE

* ! .. !7 15

* ! .. !7 15

INTERPRETATION Out o) the 1** e0$ oyeesD None o) the e0$ oyees res$onded that the )a%u ty is $oor. -D o) the e0$ oyees res$onded that the )a%u ty is satis)a%tory. 22D o) the e0$ oyees res$onded that the )a%u ty is good. -;D o) the e0$ oyees res$onded that the )a%u ty is very good. 39

19D o) the e0$ oyees res$onded that the )a%u ty is eA%e ent. IN+ERENCE It is in)erred that 22D o) the e0$ oyees res$onded that the )a%u ty is good.

E#P' )EE$ P(,( , T ;"R/$ *"C%'T)


44 50 40 30 20 10 0 0 3 16 37

POOR SATISFACTORY GOOD

VERY GOOD EXCELLENT

2.!- 3ODI+ICATION O+ TRAINING PROGRA3


CATEGORY 2TRON<(> DI2A<REE DI2A<REE NEUTRA( A<REE 2TRON<(> DI2A<REE INTERPRETATION Out o) the 1** e0$ oyeesD 72D o) the e0$ oyees strong y disagree ,ith the 0odi)i%ation o) the training $rogra0s. 2!D o) the e0$ oyees disagree ,ith the 0odi)i%ation o) the training $rogra0s. 2D o) the e0$ oyees ,ere neutra ,ith the 0odi)i%ation o) the training $rogra0s. 5*
NU3BER O+ E3PLOYEES PERCENTAGE

3. .2 . * *

3. .2 . * *

None o) the e0$ oyees agree ,ith the 0odi)i%ation o) the training $rogra0s. None o) the e0$ oyees strong y agree ,ith the 0odi)i%ation o) the training $rogra0s. IN+ERENCE It is in)erred that 72D o) the e0$ oyees strong y disagree ,ith the 0odi)i%ation o) the training $rogra0s.
# /(*(C"T( , ,EE/E/
60 50 40 30 20 10 0 STRONGLY DISAGREE DISAGREE 4 NEUTRAL 0 AGREE 0 STRONGLY DISAGREE 54 42

2.!2 CHIS4UARE ANALYSIS


T% test t*e *#$%t*esis t*at t*ere is an# relati%ns*i$ 8et1een training rele'an)e C 'al(e

The )o o,ing data ,ere %o e%ted at Entys Te%hno ogies. The Cuestionnaire ,as %ir%u ated to 1** e0$ oyees and the )o o,ing resu ts ,ere obtained. TRAINING RELE"ANCE "ALUE O+ SESSION LITTLE "ALUE SO3E@HAT "ALUE EFTRE3ELY "ALUE TOTAL S%l(ti%n N(ll *#$%t*esis HB GB 51 SO3E@HAT RELE"ANCE 7 !! 11 31 "ERY RELE"ANT 3 11 .. .9 12 .. .. 1** TOTAL

i.e.D There is no re ationshi$ bet,een re evan%e and va ue o) training $rogra0. Alternate *#$%t*esis HA B i.e.D There is re ationshi$ bet,een re evan%e and va ue o) training $rogra0. A$$ ying 2 testD EA$e%ted GA-H N QGAH O G-HR 1 N

,here A is denoted by Training Re evan%e - is denoted by Overa va ue 'or 7 N Q31 O 12R 1 1** N 5.12

The tab e o) eA$e%ted )reCuen%ies ,i be as )o o,s+ TRAINING PROGRA3 LITTLE "ALUE SO3E@HAT"ALUE EFTRE3ELY"ALUE TOTAL SO3E@HATRELE"ANT 5.12 22... 22... 31 "ERYRELE"ANT 3.:: 21.35 21.35 .9 TOTAL 12 .. .. 1**

Cal)(lati%n
O 7 3 !! 11 11 !! E 5.12 3.:: 22... 21.35 22... 21.35 HO-EI! *.77.. *.77.. 111.31 111.31 1!*.:7 1!*.:7 GO E EH2 1 E HO-EI!6E *.1253 *.1!17 ..9592 3.1721 3.:!2* 5.*7** 22.!*13

HO EI! 6 E G !!.-B17 v N Gr-1H G%-1H N G2-1H G!-1H N G1H G2H 52

N2 +%r ' G !A !B.B7 G 7.??12

Res(lt 2in%e the %a %u ated va ue 22.!*13 is higher than the tab e va ue 7.??12;D G2W2HD ,e re6e%t the nu va ue o) the training $rogra0. hy$othesis and the a ternate hy$othesis is a%%e$ted.

There)oreD ,e 0ay %on% ude that there is a re ationshi$ bet,een re evan%e / over a

CHAPTER " SU33ARY O+ +INDINGS SUGGESTIONS C CONCLUSION

5!

7.1 +INDINGS Pre )%(rse 8rie&ing It is in)erred )ro0 the study that 2-D o) the e0$ oyees res$onded that the ob6e%tive o) the training $rogra00e is very good. The study revea ed that 22D o) the e0$ oyees res$onded that the %ourse %o0$rehended by the trainer is very good. It is vivid y % ear )ro0 the study that the 9BD o) the e0$ oyees res$onded that the %ourse re ated to 6ob is good. C%(rse It is in)erred )ro0 the study that 71D o) the e0$ oyees res$onded that the eAer%ise is very good. The study revea ed that 2>D o) the e0$ oyees res$onded that the $rogra0 stru%ture o) the training $rogra0 is very good. It is vivid y % ear )ro0 the study that ->D o) the e0$ oyees res$onded that the Cua ity o) the 0ateria is eA%e ent. Trainer The study revea ed that 7BD o) the e0$ oyees res$onded that the $resentation sty e o) the trainer is eA%e ent. 5. It is in)erred )ro0 the study that 71D o) the e0$ oyees res$onded that the %overage as $er agenda $rovided by the trainer is good.

It is vivid y % ear )ro0 the study that 7!D o) the e0$ oyees res$onded that the trainer is eA%e ent at #ee$ing everyone interested in the to$i%s. It is in)erred )ro0 the study that the 2?D o) the e0$ oyees res$onded that the en%ourage0ent and $arti%i$ation o) the trainer is very good. The study revea ed that 7BD o) the e0$ oyees res$onded that the tea%hing / understanding %on%e$ts $rovided by the trainer is good. It is vivid y % ear )ro0 the study that 7-D o) the e0$ oyees res$onded that the trainer&s abi ity to %ontro ti0e is satis)a%tory.

It is in)erred )ro0 the study that 27D o) the e0$ oyees res$onded that they are strong y satis)ied ,ith the )a%i ity $rovided during the training $rogra0. The study revea ed that 7-D o) the e0$ oyees res$onded that the training $rogra0 is so0e ,hat re evant to their ,or#. It is vivid y % ear )ro0 the study that 22D o) the e0$ oyees agree that the %ourse 0et the ob6e%tives It is in)erred )ro0 the study that ?7 D o) the e0$ oyees re%o00ended that the training $rogra0 shou d be $rovided to others. The study revea ed that 21D o) the e0$ oyees res$onded that the session is so0e,hat va uab e. It is vivid y % ear )ro0 the study that ;7D o) the e0$ oyees agree that they are satis)ied ,ith the training $rogra0s $rovided by the %o0$any It is in)erred )ro0 the study that 22D o) the e0$ oyees res$onded that the )a%u ty is good The study revea ed that 72D o) the e0$ oyees strong y disagree ,ith the 0odi)i%ation o) the training $rogra0s. -y Chi-2Cuare ana ysisD ,e %an in)er that there is a re ationshi$ bet,een re evan%e o) the training $rogra0 / it&s over a va ue.

53

7.! SUGGESTIONS
-ased on the study %ondu%ted tit ed LA study on Training Eva uation in Entys Te%hno ogiesD ChennaiMD the )o o,ing suggestions ,ere given to i0$rove the eva uation $ro%ess and training $rogra0. -ased on the in)eren%eD it is suggested that the trainer shou d try to %o0$ ete a the to$i%s as $er agenda a%%ording to the ti0e s%hedu e. It is re%o00ended that the organi9ation %ou d )o o, "ir#-4atri%# a$$roa%h to eva uate the training $ro%ess. The organi9ation shou d %ondu%t eva uation at a the eve s i.e.D -ehavior eve / Resu t eve eva uation in order to )ind the bene)its in%urred due to training $rogra0.

55

7.- CONCLUSION
Eva uation o) a training $rogra0 deter0ines ,hether a training $rogra0 has a%%o0$ ished its ob6e%tive or not. It he $s to identi)y the strength and ,ea#ness o) a training $rogra0. It is used to )ind the %ost-bene)it ratio o) a training $rogra0. It is an atte0$t to gain in)or0ation on the e))e%ts o) a training $rogra00e and to assess the va ue o) training. =en%e training eva uation is ne%essary )or a the organi9ations ,hi%h are %ondu%ting training $rogra0.

57

BIBLIOGRAPHY
E))e%tive Training E 4. Ni%# - an%hardD ?a0es F. Tha%#er E 2nd Edition Introdu%tion To Training E 4enny =a%#ett Training In Organi9ation E Ir,in (. <o dstein1 ?. "evin 'ord Training / Deve o$0ent E AI8A =u0an Resour%e Deve o$0ent E David 8egginsonD 4au -on)ie d E 2nd Edition. -usiness Resear%h 8ethods E U0a 2e#aran

5:

ANNEFURE 4UESTIONNAIRE
RE"CT( , 'E+E' &%E$T( ,,"(RE
T&'()()* P&+*&', T(-./ 0 11111111111111111111111111 F'23.-45T&'()/&5A*/)240 11111111111111111111111111 P./'6/ *(7/ 4+3& R'-()* ')8 F//89'2: '6 &/;3(&/8 9/.+<0
9 Poor 5 $atisfactory 2 !ood 7 +ery !ood < Excellent

D'-/0 111111111 T(,/0 111111111

9= -as the trainer explained the follo>ing things? (= >)+<()* <?'- -?/ ./'&)()* +9@/2-(7/6 +A -?/ 2+3&6/ </&/ B = ((= U)8/&6-')8()* <?4 4+3 </&/ +) -?/ 2+3&6/ (((= U)8/&6-')8()* ?+< -?/ 2+3&6/ &/.'-/8 -+ 4+3& @+9 5= Course@ (= EC/&2(6/6 </&/ 2?'../)*()* ')8 &/./7')((= P&+*&', 6-&32-3&/ (((= D3'.(-4 +A M'-/&('. ')8 EC/&2(6/ (7= C+7/&'*/ '6 E/& A*/)8' 2= Trainer@ (= P&/6/)-'-(+) 6-4./ F C+,,3)(2'-(+) 6:(..6 ((= T?/ -&'()/& <'6 *++8 '- ://E()* /7/&4+)/ ()-/&/6-/8 () -?/ -+E(26 (((= T?/ -&'()/& /)2+3&'*/8 -?/ ;3/6-(+)6 ')8 E'&-(2(E'-(+) A&+, -?/ -&'()//6 B = (7= T?/ -&'()/& ,'8/ 63&/ /7/&4+)/ 3)8/&6-++8 -?/ 2+)2/E-6 9/A+&/ ,+7()* +) -+ -?/ )/C- -+E(2 7= A9(.(-4 -+ 2+)-&+. -(,/ B =

B = B = B B B B = = = =

B = B =

B =

59

7= -o> do you rate the administrative arrangementsA infrastructural facilities and hospitality provided during the training program? S-&+)*.4 8(66'-(6A(/8 D(66'-(6A(/8 N/3-&'. S'-(6A(/8 S-&+)*.4 D(66'-(6A(/8 <= -o> relevance >as the content of the training program to your >orB? N+- '- '.. &/./7')S+,/ <?'- &/./7') V/&4 &/./7')C= The course met the stated topics and obDectivesE S-&+)*.4 8(6'*&// D(6'*&// N/3-&'. A*&// Y/6 S-&+)*.4 '*&// No

1= ;ould you recommend this training session to others? 8= $pecify t>o best things about this course@

0= "ny suggestions >here you feel this training program could be improved@

9F= -o> >ould you rate the overall value of this session to you? N+ 7'.3/ '- '.. OA .(--./ 7'.3/ S+,/<?'- 7'.3'9./ V/&4 7'.3'9./ EC-&/,/.4 7'.3'9./

!eneral (nformation@
1= G/)8/&0 M'./ F/,'./ % 6 4/'&6 % 12 S-&+)*.4 '*&// EC2/../)-

2= +< .+)* 4+3 '&/ '66+2('-/8 <(-? E)-46 T/2?)+.+*(/6G # 1 4/'& 1 H 2 4/'&6 2 H 4 4/'&6 4 H 6 4/'&6 3= +< ,')4 -&'()()* E&+*&',6 ?'7/ 4+3 '--/)8/8 6+ A'&G 1H2 2H4 4H8 8 H 12 4= A&/ 4+3 6'-(6A(/8 <(-? -?/ -&'()()* E&+*&',6 E&+7(8/8 -+ 4+3G S-&+)*.4 8(6'*&// D(6'*&// N/3-&'. A*&// 5= R'-/ -?/ A'23.-4 +A -?/ E&+*&',6 -?'- 4+3 '--/)8/8G P++& S'-(6A'2-+&4 G++8

V/&4 G++8

6= I) -?/ 8/7/.+E,/)- +A 4+3& 3)8/&6-')8()* ')8 6:(..6I E./'6/ 2+,,/)- +) -?/ 36/A3.)/66 +A -?/ A+..+<()* -&'()()* ,/-?+860 B1 H ./66 (,E+&-')-J 5 H M+6- (,E+&-')-= (= ((= (((= (7= 7= G&+3E D(62366(+) C'6/ 6-38(/6 R+./ E.'46 P&'2-(2'. /C/&2(6/6 V(8/+6 B B B B B = = = = =

7= S?+3.8 -?/ -&'()()* E&+*&',6 +A -?/ 2+,E')4 9/ ,+8(A(/8G S-&+)*.4 8(6'*&// D(6'*&// N/3-&'. A*&//

S-&+)*.4 '*&//

Thank You for your participation!

7*

71

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