Customer Interaction Solutions 2009 Product of the Year

(Toronto) February 24, 2010 IntelliResponse Systems Inc., provider of the patented IntelliResponse Answer Suite that delivers One Right Answer across a variety of customer interaction channels, announced today that the company has received a 2009 Product of the Year Award from Technology Marketing Corporations (TMC) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. IntelliResponses patented question and answer technology delivers One Right Answer 24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional web sites, mobile devices, customer service desktops and social media platforms. I am pleased to honor IntelliResponse for its hard work and success. IntelliResponse has demonstrated excellence in customer interaction technology as well as an ability to deliver strong ROI for its customers, said Rich Tehrani, CEO, TMC. For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies like IntelliResponse for their contributions in advancing technologies and application refinements, he added. The IntelliResponse Answer Suite goes beyond the traditional search engine and FAQ solutions to provide a truly innovative customer experience based on the goal of delivering one right answer to customers questions, regardless of the many ways those questions may be asked. We are delighted to receive a Product of the Year Award from Customer Interaction Solutions magazine, a key source of information on the latest issues and trends on customer service, said David Lloyd, President of IntelliResponse. Our innovative selfservice Answer Suite has been generating strong demand from leading enterprises and higher education institutions alike and we look forward to helping more organizations deliver exceptional customer experiences through our technology. The 12th Annual Product of the Year Awards winners is featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com. For more information about the Customer Interaction Solutions 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

25 Adelaide Street East - 20th Floor Toronto ON M5C 3A1

www.intelliresponse.com

1-866-454-0084

About IntelliResponse Systems Inc. IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The companys Answer Suite technology is an industry leading On Demand software platform that allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 60 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management. Some of the worlds most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse including ING Direct, TD Canada Trust, Charter Communications, Computer Associates, Penn State University, The Ohio State University and Harvard University Extension School. For more information, visitwww.intelliresponse.com. About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visitwww.cismag.com for more information. About TMC Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMCs Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcasts Top U.S. sites, placing TMCnet in the nations top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/. TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-

25 Adelaide Street East - 20th Floor Toronto ON M5C 3A1

www.intelliresponse.com

1-866-454-0084

Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com. For more information about TMC, visit www.tmcnet.com. Contacts: IntelliResponse Contact: Mike Hennessy VP Marketing 416-214-9337 Ext. 224 info@intelliresponse.com TMC Contact: Jan Pierret Marketing Manager 203-852-6800, ext. 228 jpierret@tmcnet.com

25 Adelaide Street East - 20th Floor Toronto ON M5C 3A1

www.intelliresponse.com

1-866-454-0084