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Agenda
Industry under pressure but Allianz determined to achieve sustainable outperformance How we will continue to deliver the "Best of Allianz"
090603_EFC_Oliver Bte 2 Allianz SE 2009
Concerns further amplified during the current crisis Continued pro-cyclical behavior of many players
Mature industry profile with declining growth and challenged profitability Volatile earnings due to high susceptibility to capital markets and economic crises Opaque economics and reporting from an investor's view of point (esp. Life)
Allianz SE 2009
Inconsistent use of MCEV and significant, but unclear balance sheet risks
090603_EFC_Oliver Bte
Results 2008
Sustainability programs drove underwriting performance to top of industry T argeted OTP savings at EUR 1.1 billion (by 2011)
Strategic focus
2003
Allianz SE 2009
7,373
7,433
-1,316
-612 -1,960
04
05
06
07
2008
105.7
97.0
94.9
94.3
92.9
93.6
95.1
1 2002/03 figures: different definition of operating profit and combined ratio applied; restatements and retrospective adoption of new standards not applied for 2002; goodwill amortized until year-end 2004
Agenda
Industry under pressure but Allianz determined to achieve sustainable outperformance How we will continue to deliver the "Best of Allianz"
090603_EFC_Oliver Bte 7 Allianz SE 2009
Operational excellence: Efficiency and Central Functions effectiveness along the entire value chain
T echnic Sales / T echnic Market Sales / Sales/ Product al Distributi Manage- Distributi al DistriProvider Area on ment Area on bution Operations Operations model Operations Customer-centric
(TOM)
High-quality customer experiences systematically leveraging customer insights Customer-insight-driven Group wide transformation around TOM Continuous improvement and true synergies
2011
8
Strategic focus
2003
Allianz SE 2009
First step Focus of OTP savings delivery Optimize processes within TOM functional areas
Central Functions
Operations Operations
Operations
Allianz SE 2009
Creating a lean and customercentric organization thereby significantly increasing productivity and quality of service delivery
Leveraging scale and scope through cross-functional excellence and cross-business synergies
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T echnical Sales / T Area echnical Sales / Market Distribution Product Sales/ Area Distribution ManageProvider Distribution ment Operations Operations
OTP1 starts to pay off around EUR 250 million additional productivity gains every year until 2011
Targeted OTP savings to date2 EUR millions
220 270 220 270 318 -66 2007 Run-up schedule ADAG AGF Wave I Italy Spain Elementar Suisse Wave II New Eur. Other
1 Operational Transformation Program 2 Based on reference model after recurring before restructuring expenses
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2008
2009e
2010e
2011e
T argeted savings
Counter effects to be managed Distribution investments MTM stock options F/X rate changes Re-branding spend
Allianz SE 2009
090603_EFC_Oliver Bte
11.7
0.3
0.3 0.6 11.1 OTP addresses P/C and L/H Admin. cost Acquisition overhead LAE
1 After restructuring expenses; DAC and commissions are excluded 2 Adjusted for changes in methodology and perimeter to make comparable to 2008 figures 3 Changes in F/X rate, MTM stock options
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Allianz SE 2009
Cost inflation
Nonoperating effects3
Inflationadjusted run-rate
2008
090603_EFC_Oliver Bte
32
Change of company structure Shift of service processes to 1 centralized customer service center, instead of 10 regional branches Market Establishment of Market Management function to strengthen customer and market focus Customer segmentation as enabler for tailormade marketing approaches Implementation of customer centered ITsystem and database as a pre-requisite for integrated customer services Customer centric data warehouse as marketing and campaigning platform
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Allianz SE 2009
Starting position
Implementation of TOM
090603_EFC_Oliver Bte
AZ Austria
Duplication of finance functions across LoBs in several OEs More than 25% factor cost disadvantage in some European countries Insufficient use of strategic vendors for sourcing IT infrastructure sourced and run locally No systematic review of eligibility of subsidies
80 - 100
100 - 135
090603_EFC_Oliver Bte 13 Allianz SE 2009
160
150 - 180 Additional savings potential of at least another EUR 500 million2 p.a
1 Before restructuring expenses 2 Due to potential overlaps total amount of additional savings not yet specified
Agenda
Industry under pressure but Allianz determined to achieve sustainable outperformance How we will continue to deliver the "Best of Allianz"
090603_EFC_Oliver Bte 14 Allianz SE 2009
Start into 2009 reflects the continued impact of the crisis despite strong fundamentals
Operating profit of EUR 1.4 billion with all businesses contributing; but 2.7% pts increase of the combined ratio vs. Q4 2008
A uniquely severe crisis "3+One" provides resilience but cannot mitigate all adverse effects
Results Q1 2009
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Allianz SE 2009
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Allianz SE 2009
No mortgaging of the future; e.g., through cash flow underwriting or accounting tricks
090603_EFC_Oliver Bte
P&C performance leader Value creation focus in Life Building a track record for continuous operational improvements
090603_EFC_Oliver Bte 17 Allianz SE 2009
Reduce complexity
Systematic simplification of business portfolio, models, and operations Leverage our superior operating model already successfully replicated across different countries and businesses Strong positions in key growth markets Unique position to benefit from European pension opportunity Well positioned to exploit global mega trends
Disclaimer
These assessments are, as always, subject to the disclaimer provided below Cautionary Note Regarding Forward-Looking Statements The statements contained herein may include statements of future expectations and other forward-looking statements that are based on managements current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. In addition to statements which are forward-looking by reason of context, the words "may", "will", "should", "expects", "plans", "intends", "anticipates", "believes", "estimates", "predicts", "potential", or "continue" and similar expressions identify forward-looking statements. Actual results, performance or events may differ materially from those in such statements due to, without limitation, (i) general economic conditions, including in particular economic conditions in the Allianz Groups core business and core markets, (ii) performance of financial markets, including emerging markets, and including market volatility, liquidity and credit events (iii) the frequency and severity of insured loss events, including from natural catastrophes and including the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates including the Euro/U.S. Dollar exchange rate, (ix) changing levels of competition, (x) changes in laws and regulations, including monetary convergence and the European Monetary Union, (xi) changes in the policies of central banks and/or foreign governments, (xii) the impact of acquisitions, including related integration issues, (xiii) reorganization measures, and (xiv) general competitive factors, in each case on a local, regional, national and/or global basis. Many of these factors may be more likely to occur, or more pronounced, as a result of terrorist activities and their consequences. The matters discussed herein may also be affected by risks and uncertainties described from time to time in Allianz SEs filings with the US Securities and Exchange Commission. The company assumes no obligation to update any forward-looking statement No duty to update The company assumes no obligation to update any information contained herein
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Allianz SE 2009
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