Salesforce Training FAQs From Cloud Experts

SALESFORCE TRAINING FAQs
#811, 12
th
A CROSS, 12
th
A Main, J P Nagar 2
nd
Phase
Bangalore 560076
Contact: 7795000456 | 7795002220

You can get FREE Salesforce Training from
Cloud Experts

If you get better quality training
anywhere in India

2

Table of Content:
Q 1. Can you glve me a qulck brlef abouL Cloud LxperLs"?
Q 2. Do you provide Salesforce Training?
Q 3. Which training I should take under Salesforce.com?
Q 4. How I will decide my preferred Job Roles?
Q 5. Where ls "Cloud LxperLs" lnsLlLuLe locaLed?
Q 6. How much do you charge for Salesfporce Training?
Q 7. What kind of Live Project you provide for Salesforce.com?
Q 8. Is there any discount available for course fee?
Q 9. Can I get a Salesforce demo class?
Q 10. Do you provide Job assistance post training??
Q 11. When can we come to meet you to get more details?
Q 12. Who will provide the training / who is the trainer?
Q 13. Is there any installment option available for course fee?
Q 14. When next batch is starting?
Q 15. Do you have weekend batch?
Q 16. How much time it will take to complete the training?
Q 17. When is the next demo class?
Q 18. What is the registration cost for Salesforce Event / Demo Class?
Q 19. What time Salesforce Demo / Event will start?
Q 20. Can I come on week day for demo class?
Q 21. How to register for Salesforce Demo Class / Event?
Q 22. Pow Lo reach Cloud LxperLs" offlce?
Q 23. Do you provide Class Room training or Online Training?
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Q 24. Do you think online Training is effective?
Q 25. How many people will be there in a batch?
Q 26. How Cloud Experts can help me to get certified on Salesforce.com Technology?
Q 27. How many people got certified from Cloud Experts?
Q 28. What are the different types of Certification available for Salesforce.com?
Q 29. I am from technical / development / coding background (Java, .net, PHP, C, C++, Mainframe, Siebel, ABAP,
etc) and want to become a developer on Cloud Computing platform. Which training is suitable for me?

Q 30. l am from 8C / ConsulLlng / ales & MarkeLlng / CperaLlon / non 1echnlcal / non codlng" background and
want to work as CRM Functional Consultant / Business Analyst on Cloud Computing / Salesforce Technology.
Which training is suitable for me?

Q 31. I want to become a CRM Admin / Function Consultant. Why I should do Basic Developer (DEV 401)? It will be
difficult for me as I am not a Technical Person.

Q 32. Who provide the certification for Salesforce.com? Cloud Experts or any other company?
Q 33. How to register for that certification exam?
Q 34. Can l geL any cerLlflcaLlon from Cloud LxperLs"?
Q 35. WhaL ls Lhe cosL of alesforce cerLlflcaLlon"?
Q 36. Pow many cerLlflcaLlon exams are avallable for alesforce.com"?
Q 37. Is Certification is mandatory?
Q 38. I want to become a Business Analyst / Functional consultant. Which certification is good for me?
Q 39. I want to become a Salesforce Developer / Functional consultant. Which certification is good for me?
Q 40. Why should I take training from Cloud Experts, not from other institute?
Q 41. How is Cloud Computing / Salesforce job market?
Q 42. Do you offer discount on your Course Fee?
Q 43. uo you have any !ob CuaranLee" rogram?
Q 44. Pow Lo Cuallfy for !ob CuaranLee" rogram?
Q 45. I am not Lnglneerlng CraduaLe. l am from clence/ Commerce / ArLs back ground. Can l quallfy for !ob
CuaranLee rogram" and geL a Lechnlcal [ob for alesforce?
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Q 46. Can I get Complete Course Content for ADM 201?
Q 47. Can I get Complete Course Content for DEV 401?
C 49. Wlll l geL a [ob / [ob asslsLance lf l am noL enrolllng for !ob CuaranLee" program?
C 30. WhaL ls Lhe dlfference beLween Job Guarantee Program" and normal Training Program"?

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Q 1. Can you g|ve me a qu|ck br|ef about "C|oud Lxperts"?
Cloud Experts is one of the registered Implementation partner of Salesforce.com based in Bangalore. As of
now we have done more than 70 implementations on Salesforce CRM and Force.com platform. Our 90%
business revenue comes from our Salesforce implementation service and 10% revenue comes from
Salesforce training. We focus on Hands-on / Practical oriented training. Our objective for training is to
produce good resources for salesforce.com platform.
Visit www.cloudexpertsindia.com to get more details about Cloud Experts.
Q 2. Do you provide Salesforce Training?
There are around 8 different types of training available in Salesforce.com. Cloud Experts provides all the
trainings for Salesforce.com.
For your information, we provide the following training
1. Salesforce Basic Admin Training ( ADM 201)
2. Salesforce Advance Admin Training ( ADM 211)
3. Salesforce Basic Developer Training ( DEV 401)
4. Salesforce Advance Developer Training ( DEV 201)
5. Sales Cloud Consultant
6. Service Cloud Consultant
Q 3. Which training I should take under Salesforce.com?
Before joining any training program, you should know different types of job available on Salesforce.com.
Based on your preferred job type and Job role, you should decide the training module. Our experts will
help you to decide the right training program and job roles once you come to our office.
Q 4. How I will decide my preferred Job Roles?
You should decide right Job Roles for you based on your work experience, qualification and present
knowledge. Our experts will help you to decide the right training program and job roles once you come to
our office.

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Q 5. Where is "C|oud Lxperts" Institute located?
Please note Cloud Experts is not an institute. Cloud Experts is a registered Salesforce Implementation
Partner and we have done more than 70 Salesforce implementation. Our 90% revenue comes from our
salesforce implementation business. Yes, we do provide training on Salesforce.com and our focus is more
on hands on , practical oriented training so that after this training you can work on Salesforce
implementation project and a get job.
Please find our office address below:

#811, 23rd Main, 12th 'A' Cross, J.P. Nagar, 2nd Phase, Bangalore 560078, India.
Land Mark : Near R V Dental College, Behind *"24th Main Hotel"*.
Q 6. How much do you charge for Salesfporce Training?
Training Fees depends on the training module you are going to take. As you know, there are around 8
different types of training available. Fees are different for different training programs.
First you should decide what type of job you need. Based on the job roles and responsibility, you should
decide the training program. Your training fees depend on the training you need.
Please find the cost of Salesforce Training training below: ( This is a special price offer valid for limited
period). Please find our normal Course Fee @ Q 42.
We Charge INR 20000 for Basic Cloud Computing Training. This includes all the following items
1. Salesforce Basic Admin Training AuM 201
2. Salesforce Developer Training DEV 401"
3. Sales Cloud Consultant Tralnlng"
4. ervlce Cloud ConsulLanL"
5. Certification Assistance for ADM 201"
6. Certification Assistance for DEV 401".
7. Study material for ADM 201" Course,
8. Study material for DEV 401" Course"
9. Study material for Sales Cloud Consultant" Course.
10. Study maLerlal for Service Cloud ConsulLanL" Course.
11. 3 Live Projects on Cloud Computing Technology.
You will get more information about training program once you come to our office for Salesforce Event.

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Q 7. What kind of Live Project you provide for Salesforce.com?
We have done more than 70 salesforce implementation as of now for our customers. We take 3 different
types of project from our LIVE project portfolio. Please note these projects will be different in nature and
complexity level will be different. After completing these projects, you will be super confident to work on
any Salesforce Implementation.
Please note, you have to do the entire projects. Cloud Experts team will help you if you face any difficulties
during salesforce implementation. If you take only training, your knowledge would be 30 to 40% . But after
completing those implementation, your knowledge would be 80to 90%.
Many people take training for other institutes but comes to Cloud Experts to do projects so that they get
Hans-on Experience on Salesforce Technology.
Q 8. Is there any discount available for course fee?
For that you need to talk to our management. They will consider if required.
Q 9. Can I get a Salesforce demo class?
Every Saturday 10am we arrange Salesforce demo class. You can come and join us. Along with demo class
also we discuss Lhe followlng Loplcs as well
WhaL ls alesforce & lLs fuLure ?
Why Salesforce is booming ?
Different Training Model of Salesforce ( Developer / Admin / Consultant)
Different types of Job Roles available in Salesforce
Present Job Market of Salesforce.com
Prerequisite to get a Job in Salesforce.com
Different Training & Certification available on Salesforce.com
Cost and duration of Salesforce Training and Certification
Salesforce Architecture and Application Security

8

Q 10. Do you provide Job assistance post training??
Yes, we do provide job assistance. We are partner with many MNCs and salesforce partners for their
resource requirements for Salesforce.com Technology.
But our clients / partners has a strict instruction that we should forward only qualified resume to them.
Cloud Experts takes first round of interview and then only we forward resume for all those people who are
qualifying for that specific job requirements. As we are one of the real time salesforce implementation
service provider, we understand our client requirements well. If you follow our guidelines, you will
definitely get a job after this training.
Please note only training will not help you to get a job. You have to complete all these projects so that you
get Hans-on knowledge on salesforce Technology.

Q 11.When can we come to meet you to get more details?
Our Experts meet people only on Saturday at 10 AM to 1PM and provide all the required information.
During weekdays (Monday to Friday) our experts wont be able to meet you as they will be completely busy
in implementation projects.

Q 12. Who will provide the training / who is the trainer?
All the Trainer is our own consultant. They all are working for Cloud Experts and they have minimum of 7 to
8 years of industry experience. To ensure best quality Training we assign Subject Matter Experts based on
their skill set and experience. Please find brief profile of our consultant below:
Working as Sr. Salesforce Consultant / Project Manager for Cloud Experts
Minimum 40+ Implementation Experience
30+ Force.comApplication Development Experience
5+ Years of Corporate Training Experience
Trained 200+ students as of now
Q 13. Is there any installment option available for course fee?
You can talk to our management for the installment facility. They will consider the same if required.

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Q 14. When next batch is starting?
Almost Every week we start new training batch for Salesforce.com. We provide training Monday to Sunday
8 AM to 8 PM.
Q 15. Do you have weekend batch?
Yes, we have week days and weekend batch. You can decide your batch timing based on your availability.
Q 16. How much time it will take to complete the training?
It is total 40 hours training. If you take everyday 2 hours class, it will be over in 20 days. If you go for
weekend classes, then Saturday 4 hours and Sunday 4 hours. So total it will take 5 to 6 weekends to
complete the training.
We have Fast Track training program as well. You can complete the entire training within 1 week as well if
you take 5 full days training ( 8 hours training per day).
However, we can understand your requirements and then decide training batch for you.
Q 17. When is the next demo class?
Every week on Saturday at 10 AM we organize an Event / Demo class exclusively on Salesforce.com. Almost
15 people will be there in this event who are already working in TCS, Accenture and wants to move to
Salesforce Technology. This event will be very informative, interesting and interactive.
Q 18. What is the registration cost for Salesforce Event / Demo Class?
FREE OF COST
Q 19. What time Salesforce Demo / Event will start?
Cloud Computing Demo / Event will start at sharp 10am and will be over by 1PM. So please reach here
by 9:30am.
Event Timing: Every Saturday at 10 AM to 1 PM every.

Q 20. Can I come on week day for demo class?
No. During week day our experts will be completely busy in project work.

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Q 21. How to register for Salesforce Demo Class / Event?
You need to call us at 7795000456 / 7795002220 to register yourself for Cloud Computing Event. You can
also send a mail at sabya@cloudexpertsindia.com to confirm your seat for Cloud Computing demo / event.
lease noLe, we canL accommodaLe more Lhan 20 people for Cloud Computing demo. So it is extremely
important for you to register yourself in advance to confirm a seat at Cloud Computing Event.

Q 22. now to reach "C|oud Lxperts" off|ce?

#811, 23rd Main, 12th 'A' Cross, J.P. Nagar, 2nd Phase, Bangalore 560078, India.
Land Mark : Near R V Dental College, Behind *"24th Main Hotel"*.

Q 23. Do you provide Class Room training or Online Training?

We provide Class Room Training and Online Training both based on your requirements. If you are from
other city other than Bangalore, you can register yourself for Online Training.

Q 24. Do you think online Training is effective?

If you experience our Online Training, you will never come for Class room 1ralnlng. 8easons are as follows
1. You can record the entire training session including voice and screen movement.
2. You can refer to the recordings anytime as per your convenience to clear your doubts
3. No time waste for travelling
4. Most of the time, it is one to one training.
5. You can reply recordings anytime as per your convenience to clear your doubts.

Q 25. How many people will be there in a batch?

Minimum 2 and Maximum 4. We do not keep many people in a batch, so that we can provide quality
training and individual attentions to every participant.

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Q 26. How Cloud Experts can help me to get certified on Salesforce.com Technology?

Your certification is 100% guaranteed if you take training from us. We provide you all training material,
certification material during training.

After every topic (say workflow / automation/ security etc) we discuss all certification questions and
prepare you for certification exam. As soon as your training is over, you will be completely ready for
certification.

Q 27. How many people got certified from Cloud Experts?
100% students got certified in First attempt as of now. You will be able to clear certification at first attempts
if you follow our guidelines.
Q 28. What are the different types of Certification available for Salesforce.com?
1> Salesforce Basic Admin Training ( ADM 201)
2> Salesforce Advance Admin Training ( ADM 211)
3> Salesforce Basic Developer Training ( DEV 401)
4> Salesforce Advance Developer Training ( DEV 201)
5> Sales Cloud Consultant
6> Service Cloud Consultant
Q 29. I am from technical / development / coding background (Java, .net, PHP, C, C++, Mainframe,
Siebel, ABAP, etc) and want to become a developer on Cloud Computing platform. Which training is
suitable for me?
You should take
1> Basic developer (DEV 401)
2> Advance developer (DEV 501)
3> Basic Admin ( ADM 201) training to get a developer job.

Also you should do couple of project once your training is over to get Hands-On knowledge on
Cloud Platform.

12

Q 30. I am from "8C ] Consu|ting / Sales & Marketing / Operation / Non Technical / Non coding"
background and want to work as CRM Functional Consultant / Business Analyst on Cloud Computing /
Salesforce Technology. Which training is suitable for me?
You should take
1> Basic Admin ( ADM 201)
2> Basic Developer (DEV 401)
3> Sales Cloud Consultant
4> Service Cloud Consultant training to get a Functional consultant / Business Analyst job.

Please note Basic developer training does not include any coding activity. Through Drag & Drop/
Point & Click you have to do the customization and development. Also you should do couple of
project once your training is over to get Hands-On knowledge on Cloud Platform.
Q 31. I want to become a CRM Admin / Function Consultant. Why I should do Basic Developer (DEV
401)? It will be difficult for me as I am not a Technical Person.
Please note Basic developer training does not include any coding activity. Through Drag & Drop/
Point & Click you have to do complete customization and development. No technical / Coding
knowledge is required to do Basic Developer Training.
If you are confident and know how to work on Microsoft Word and Excel, you will be able to work on
Salesforce platform and will be able to build new application on Force.com platform.
Q 32. Who provide the certification for Salesforce.com? Cloud Experts or any other company?
Cloud Experts prepares you for certification exam. But certification will be provided directly by
Salesforce.com. These certifications are globally accepted.
Q 33. How to register for that certification exam?
You need to make online payment to salesforce.com to register yourself for certification exam. Then
you can appear for certification exam from any Prometric Center or anywhere if you have a webcam.
Q 34. Can I get any cert|f|cat|on from "C|oud Lxperts"?
Yes, you will get certification from Cloud Experts also. No need to pay any amount for the
certification.

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Q 35. What is the cost of Salesforce cert|f|cat|on"?
Every certification would cost you USD 200 for first attempt. Retake would cost you USD 100. You
need to pay the amount directly to Salesforce.
Q 36. now many cert|f|cat|on exams are ava||ab|e for a|esforce.com"?
Following types of certifications are available in Salesforce.com
1. Basic Admin Training (ADM 201 )
2. Advance Admin Training (ADM 211 )
3. Basic Developer Training (DEV 401 )
4. Advance Developer Training (DEV 501)
5. Sales Cloud Consultant
6. Service Cloud Consultant
Q 37. Is Certification is mandatory?
Certifications are definitely not mandatory; Knowledge is mandatory. Certification is good to have
and an important proof of your knowledge. But without proper knowledge and hands on experience,
you will not get a job.
Q 38. I want to become a Business Analyst / Functional consultant. Which certification is good for
me?
ADM 201 certification is good enough for you. AfLer LhaL lf you wlsh, you can go for ales Cloud
ConsulLanL", ervlce Cloud ConsulLanL" and uLv 401".
Q 39. I want to become a Salesforce Developer / Functional consultant. Which certification is good
for me?
DEV 401 certification is a good start for. Post that you should try for DEV 501 training. ADM 201 will be
an added advantage for you.
14

Q 40. Why should I take training from Cloud Experts, not from other institute?
You should get the training from Cloud Experts, because we are not an Institute. We are a registered
Implementation partner of Salesforce.com and have done more than 70 implementation as of now.
Only Cloud Experts can provide you Hands on Training where as other institute will provide you
theoretical training.
Please find a quick brief of Cloud Experts below:
100% Dedicated to Cloud Computing Service
"oftware As A erv|ce" & "|atform As A erv|ce" provider.
Registered Implementation Partner of Salesforce.com
70+ Implementation Experience
50+ Application Development Experience on Force.com Platform
Leading CRM service Provider in South India.
3 LIVE PROJECTS to everyone.

Q 41. How is Cloud Computing / Salesforce job market?
1. Microsoft - Cloud computing to create 2 million jobs in India and nearly 14 million new jobs
worldwide by 2015
2. Gartner - Cloud market is expected to grow at an average of 50% every year till 2015.
3. TOI - Enterprises used to spend about 32% of their IT budget on in-house hardware in 2011, but
that is down to 24% in 2012.
4. IDC - The Indian cloud market may grow by more than 70%
5. HCL - The industry ready workforce for new domains like cloud and mobility may be as less as
5.7% of the current IT workforce
6. 159% Growth in demand for Salesforce.com Talent since 2009
7. 65% US companies are using Cloud based Solution as on today.
8. 20 Lacs new job will be available in India in next 1 year.
9. Salesforce.com and Oracle - Announced a comprehensive nine-year partnership encompassing
all three tiers of cloud computing: Applications, Platform and Infrastructure. June 25, 2013

15

Q 42. How much do you charge for Salesforce Training? ( Special Price Offer)
Please find our standard cost below for Certification Training:
SL No. Training Module Cost
1 Salesforce ADM 201 ( Basic Admin Training) INR 20000
2 Salesforce ADM 211 ( Advance Admin Training) INR 20000
3 Salesforce DEV 401 ( Basic Developer Training) INR 20000
4 Salesforce DEV 501 ( Advance Developer Training) INR 20000
5 Sales Cloud Consultant INR 20000
6 Service Cloud Consultant INR 20000

Please find our standard cost below for Projects Training:
1 Proj 1: Business to Business ( B to B) INR 10000
2 Proj 2: Business to Consumer ( B to C) INR 10000
3 Proj 3: (B to B) and (B to C) INR 10000
4 Any Additional Projects INR 10000

Special Offer: (Valid only for this Month)
1 Salesforce ADM 201 ( Basic Admin Training)

INR 20,000

2 Salesforce DEV 401 ( Basic Developer Training)
3 Sales Cloud Consultant ( Core Concept)
4 Service Cloud Consultant ( Core Concept)
5 Proj 1: Business to Business ( B to B)
6 Proj 2: Business to Consumer ( B to C)
7 Proj 3: (B to B) and (B to C)
8 Salesforce DEV 501 ( Advance Developer Training)
INR 10,000
Total Cost ( ADM 201 + DEV 401 + DEV 501)
INR 30,000
Note: No additional cost for
1> Study Material (Soft Copy),
2> Training Video Material
3> Interview Questions
4> Certification Question and
5> Certification material.

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Q 43. Do you have any "Iob Guarantee" rogram?
Yes, we do have "Iob Guarantee rogram". Please find the process to qualify for "Iob Guarantee rogram"
below:
STEP 1: You need to clear interview at Cloud Experts office
STEP 2: If you qualify, you will get offer letter and appointment from Cloud Experts
STEP 3: Then you need to pay INR 150000 for Training and Development
STEP 4: Post your training you will be working on LIVE PROJECTS for CLOUD EXPERTS/ Partners
STEP 5: Every month you will get your salary on your bank account followed by all legal documents ( Pay slip, form 16
etc)

You will get the following training from Cloud Experts
A. ADM 201
B. ADM 211
C. DEV 401
D. DEV 501
E. Sales Cloud Consultant
F. Service Cloud Consultant
G. Project 1 ( B to B) Live Project
H. Project 2 ( B to C) Live Project
I. Project 3 ( B to B ) & (B to C) Live Project
Once your training is over, you will be working on Live Project for Cloud Experts or Partner of CLOUD
EXPERTS.
Please note "Iob Guarantee rogram" |s ma|n|y for freshers. Do feel free to contact us to know more
about this program.

Q 44. now to ua||fy for "Iob Guarantee" rogram?
We wlll check Lhe followlng parameLers
1. Communication Skills
2. Qualification
3. Technical / Functional knowledge
Q 45. I am not Engineering Graduate. I am from Science/ Commerce / Arts back ground. Can I qualify for
"Iob Guarantee rogram" and get a techn|ca| [ob for a|esforce?
Yes, even if you are not from a Engineering back ground, still you can qualify for Job Guarantee program
and work as Salesforce Developer / Admin / Business Analyst.
17

Q 46. Can I get Complete Course Content for ADM 201?
ADM 201 Certification Training Content
Tpoics Weightage
Organization Setup
9%
Describe the components of the company profile

User Setup
Identify the steps to set up and maintain a user 1%

Given a scenario, troubleshoot common user access and visibility issues

Global User Interface
Distinguish between and identify the implications of the various user interface features that
an administrator controls
15%

Security and Access
Explain the various organization security options
18%
Describe the features and capabilities of the sharing model
Given a scenario, apply the appropriate security controls
Salesforce.com Certified Administrator Study Guide
TRAINING & CERTIFICATION
Describe the various profiles controls
Given a scenario, determine the appropriate use of a custom profile

Standard and Custom Objects
Describe the standard object architecture and relationship model
9%
Explain how to create, delete, and customize fields, page layouts, and list views for custom
and standard objects
Given a scenario, determine the appropriate fields and page layouts for custom and
standard objects
Explain how to create, delete, and customize record types for custom and standard objects
Given a scenario, determine the appropriate record types and business processes for
custom and standard objects
Explain the implications of deleting fields
Describe when to use and how to create formula fields

18

Sales Cloud Applications
Given a scenario, identify the capabilities and implications of the sales process
6%
Given a scenario, identify when to apply the appropriate sales productivity features
Describe the capabilities of products and price books
Describe the capabilities of lead management
Given a scenario, identify how to automate lead management
Describe the capabilities of campaign management

Service Cloud Applications
Describe the capabilities of case management
6%
Given a scenario, identify how to automate case management
Describe the capabilities of solution management
Describe the basic capabilities of portals
Describe the capabilities of the Community application, such as Ideas and Answers
Describe the capabilities of Salesforce Knowledge

Activity Management
Describe the capabilities of activity management 6%

Chatter
Describe the features of Chatter 6%

Data Management
Describe the considerations when importing, updating, transferring, and mass deleting data
6%

Given a scenario, identify tools and use cases for managing data
Describe the capabilities and implications of the data validation tools
Describe the different ways to back up data

Content and Folder Management
Describe the capabilities of Salesforce Content
13%
Describe how folders can be used to organize and secure communication templates,
dashboards, reports, and documents

19

Analytics Reports and Dashboards
Describe the options available when creating or customizing a report
7%
Describe the impact of the sharing model on reports
Describe the options available when creating and modifying dashboards
Describe the capabilities of custom report types

Workflow Automation
Describe when workflow rules are evaluated
2%
Describe the capabilities of workflow rules and actions
Given a scenario, identify the appropriate workflow solution
Describe capabilities and use cases for the approval process

Desktop and Mobile Administration
Describe the capabilities of Mobile Lite
2%
Describe the installation and synchronization options of Salesforce for Outlook
AppExchange
Identify use cases for AppExchange applications

20

Developer DEV-401
Topics Weightage

Application Design
List and describe components of an application

5%

Describe the model-view-controller design paradigm
Given a scenario, determine whether sufficient information is available to
plan/build/design an application

Overview of Force.com Platform
List and describe the steps required to design and deploy a successful application built
using the declarative capabilities of the Force.com platform
32%

List and describe the building blocks of an application provided by the Force.com
platform

Data Model
Describe how to create a functional data model for a business application
15%

Given a scenario, select the features required to create a functional data model for a
business application
Describe the properties and implications of choosing one object relationship type over
another and distinguish among relationship types
Given a scenario, distinguish among object relationship types, describe how to create
relationships, and determine which relationship should be recommended
List and describe the features used to set permission and data access in a custom app
Given a scenario, select the appropriate feature (e.g., profiles, defaults, roles) to
provide appropriate permissions and data access in a custom app
List and describe optional (Salesforce-enabled) features for managing the application
(e.g., create audit fields, encrypted fields, multicurrency)

21

User Interface
List and describe the components of any Force.com application user interface (e.g.,
tabs, applications, detail pages, list views)
23%

Given a scenario, determine the capabilities and constraints of the declarative
framework for bulldlng a user lnLerface (e.g., whaL can and canL be done ln a page
layout)
Describe use cases for how Force.com pages can extend the user interface in the
declarative framework and when to do so
Describe the capabilities and functionality of Force.com sites

Business Logic
List and describe how to create formulas, validation rules, and workflow rules
10%

Given a scenario, determine which Force.com feature to use to solve a business
requirement and/or describe how to apply the solution
List and describe the capabilities of the Force.com approval processes
Developer DEV-401
Given a scenario, select the appropriate features of Force.com approval processes to
satisfy business requirements
List and describe the features of the Force.com platform for debugging and monitoring
automated business processes
Describe use cases for extending business logic through Force.com code

Data Management
List and describe the capabilities and constraints of import wizards
10%

List and describe the capabilities and constraints of API-based tools for managing data
List and describe the functions of the Force.com Data Loader
Describe use cases and functions of external IDs and upsert
Given a scenario, determine appropriate uses of the GUI and command-line interface
for the data loader
Describe the characteristics of Force.com record IDs

Reporting and Analytics
List and describe capabilities and constraints of reports and analytics of the Force.com
platform
10
Given a scenario, determine methods for analyzing and displaying data

22

Advanced Developer DEV-501
Topics Weightage
Development Lifecycle
List and describe the key features, tools, and technologies of application lifecycle management and
Force.com development
13%
Describe best practices for managing multi-team and multi-project development initiatives with
Force.com and describe how to use these best practices
List and describe the various development and test environments available on the Force.com
platform
Describe how to manage sandbox environments
Given a scenario, determine whether to use package or metadata deployment
Describe how to use the Force.com migration tool
Describe the capabilities and constraints of metadata text files for manipulating application
metadata
Describe the requirements and processes for deploying changes to an application using a metadata
tool

Force.com Code (Apex)
List and describe the features of Force.com code and distinguish between it and other programming
languages
33%
Describe when and why to use Force.com code
List and describe syntax features of Force.com code
Describe the ways Force.com code can be invoked
Describe use cases for Force.com code in an integration scenario
Describe how to send and receive email via Force.com code
Describe use cases for dynamic Force.com code
Describe use cases for batch Force.com code
Describe the save execution order and use of before and after triggers
Describe the types of governor limits and contexts and the rationale behind them
Describe how to write scalable code that handles bulk operations

23

Force.com Pages (Visualforce)
Describe the benefits, functions, and features of Force.com pages and how it conforms to the model-
view-controller pattern
38%
Describe how to incorporate Force.com pages into Force.com applications
Describe how to create data, action, and component binding expressions
List and describe syntax features of Force.com pages
Describe best practices for incorporating static resources, style sheets, and other content into
Force.com pages
Describe how to create and use a Force.com page as the template for multiple pages
Advanced Developer DEV-501
Describe how to handle client-side behavior through the use of either standard components or
custom JavaScript
Describe and incorporate proper error-handling techniques
Describe how to create a custom component and the benefits of custom components versus other
techniques for code reuse
Describe how to leverage PDF generation
Distinguish between standard controllers, custom controllers, and extensions
Describe the request lifecycle of a Force.com page
Describe viewstate and the stateful programming model of Force.com pages
Describe the benefits of using Force.com code classes as structs or wrappers of sObjects

Testing and Debugging
Describe the techniques and tools available to debug, test, and monitor Force.com code execution
16%
List and describe the contents and use of the System Log
Describe how to create and run unit tests as well as techniques for achieving 100% test coverage
Describe how to test Force.com page controllers
Describe how to test email send and receive in different environments

24

Q 49. W||| I get a [ob ] [ob ass|stance |f I am not enro|||ng for "Iob Guarantee" program?
A> Yes, If you join Cloud Experts for salesforce Training, you will get job assistance from our end.

Q 50. What |s the d|fference between "Iob Guarantee rogram" and norma| "1ra|n|ng rogram"?
1. Job Guarantee Program is mainly for freshers Lo help Lhem Lo geL Lhe flrsL break ln lndusLry. normal
Lralnlng program ls for freshers and experlence people.
2. In case of Job Guarantee program, your job is 100% secure with Cloud LxperLs" or any of the partner
company. But in case of normal training program, you will get only job assistance.

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