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Whittier, California 90602 Residence: (562) 696-3427 Cell: (562) 328-5372 ssgilpin@verizon.net



Customer- and quality-focused business manager who provides strategic vision and leadership that drive operational process, productivity, and bottom-line improvements for multi-unit, corporate and franchise service operations.

Leadership Training & Development Coaching & Mentoring Recruitment & Staffing Customer Service/Best Practices Relationship Building Business Development Planning and Organization Business Administration Budgeting & Control Inventory Management Multimedia Presentations

LITTLE CAESARS PIZZA Anaheim, California #2 take-out pizza company in the world. 2011 2013

Area Supervisor Provided leadership for 6 pizza restaurants with annual sales of $5 million, a management staff of 30 and crew of 125. Led area to a sales increase of 14.4% in 2012. Increased customer service reviews from 83% to 94.6%. Promoted 13 staff members to management while conducting ongoing training for all staff members. Opened new store locations as team leader and team player. ADT SECURITY SERVICES Anaheim, California #1 provider of electronic security services. Small Business Resale Representative Maximize sales of security products within assigned territory while maintaining sales quotas. Identify sales prospects using creative sales lead techniques. Present advantages of ADT products and services over the competition. Conduct sales presentations, proposals and prepare final contracts to prospects. Process work orders and follow up with prospects. CS CONSULTING SERVICES - Whittier, California Principal, providing consulting service for franchise, corporate and independent business owners. 2002 - 2003 & 2008 - 2010 2010 2011

Principal/Consultant Consulted and coached 6 independent convenience store owners. Lead client through start-up service business; writing business plan, budget pro-forma and target marketing.



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Restored a failing food and beverage operation to profitable status; implementing ordering, inventory and pricing procedures. Analyzed beer category sales, reduced sku count from 120 to 75, resulting in increased sales, reduced inventory outages and costs and a 2% drop in labor costs. Conducted training classes in profit & loss analysis, budget and forecasting, space-to-sales merchandising, customer service and up-selling techniques. SERVICE MASTER CLEAN - Ventura, California $3B franchisor with core services in lawn and landscape maintenance, termite and pest control and disaster restoration. 2007

Regional Manager, Franchise Operations Provide operational management consulting to 31 franchise owners holding 41 licenses in four Western States. Regional sales in excess of $27M with annual growth of 27.1%. Visited all franchise owners in California, Arizona, Nevada and Hawaii during 1st two months of service. Negotiated, re-instatement of Nevada franchise to provide services for an insurance company affiliate. Identified unused revenue channels by completing market penetration and license analysis and suggested strategies to increase market share to 20% within region. Guided new and existing franchisees through the license process from disclosure to franchise start-up or transfer. 1800FLOWERS.COM/CONROYS, INC. - Burbank, California 2003-2006 #1 National seller of retail and internet floral arrangements. Conroy's Flowers is the franchise division of 1800 Flowers. District Manager/Franchise Business Consultant Directed operations of 4 company owned floral shops with annual sales of $3.1M and consulted with 35 Conroy's Flower franchise owners with annual sales of $17M. Teamed with strategic planning committee to complete annual budgets for 65 Conroys franchises. Produced and presented Conroys Franchise Annual Conference for 2005 with 150 participants. Directed the Conroys in-store fixture program and converted 26 of 65 stores. Conducted training programs for franchise owners in both classroom and store settings. 7-ELEVEN - Brea, California #1 convenience store chain in the world with 25,000 locations. 1995 - 2002

Field Consultant, Franchise Operations Direct the operations of 8 to 12 franchised owned convenience stores with annual sales of $12-$15M. Averaged 9.9% sales increases and 4.3% operating profit for each year of service. Authored and implemented the fresh hot dog program to a 71 unit market, resulting in an increase in sales of 192% or $639,000.00 per year. Presented program in the weekly national conference call. Increased area new item take rates from 36% to 53%, becoming #2 in the market. Trained franchise owners in P&L analysis, cost/expense control, space to sales merchandising, product analysis, customer service and Brand management.

Degree: College of the Canyons NEHA Certified A.C.E. License: Department of Justice
KEY WORDS FOR OPTICAL SCANNING, Inventory Control, Labor Control, Production, Materials Management, Purchasing, Production Planning, Production Management, Manufacturing, Materials Handling, Machinery Maintenance, Safety Engineering, Methods & Standards, Six Sigma, Quality Assurance, Manpower Planning, Materials Management, Purchasing, Warehousing, Fleet Management, Order Processing, Materials Handling, Logistics, Field Liaison, Sales Analysis, CRM (Customer Relationship Management), Customer Relations, Direct Sales, Territory Development, Distributor Relations, Product Management, Brand Management, Business Development, Forecasting, Planning, Administration, Sales Promotion, Advertising, Market Research & Analysis, New Product, Development, New Product Introduction, Pricing, Packaging, Merchandising, Marketing, Financial Analysis, Financial Planning, Cash Manageme nt, Credit & Collections, Cost Control, Budgets, Reports, Analysis, Forecasting, Planning, Accounting, Audits, Mgt. Information Systems, Project Management, Systems and Procedures, Training, Supervision, Branch Openings, Facilities/Leases, Security, Vehicles/Fleet, Real Estate Site Selection, Purchasing & D Project Management, Program Planning, Public Relations, Community Affairs, Training, Evaluation, Selection, Orientation, Work Schedule Control, Organization Planning & Development, HR Allocation, Planning & Forecasting, Employee Mentoring, Employee Coaching, Recruiting, Compensation, Benefits, Wage & Rate Analysis, Counseling, Recreation, Safety, EEO Compliance, Leases, Compliance, Labor, Documentation, Records, Legal Instruments, EEO Compliance, Product Development, Product Design, Prototype Engineering, Product Testing, Sales Assistance, Communications, Contract Administration, Research Planning, Project Management, Regulatory Compliance , customer service, inventory control, P & L, employee development, sales, profits, cost of goods, labor controls.** 5 years of sales experience required; field/route sales experience, sales management, automotive tool franchise, and/or self-employed business ownership is a plus, High School Diploma is required; Bachelor's degree is desirable for advancement, Enjoys working from home, using company laptop with a wealth of tools and resources, Able to navigate one's territory, valid driver's license and insurance, travel up to 5 hours a day, (with 3 or 4 overnights/ month) in territory, as needed, Excellent verbal communication, presentation skills, and strong sales coaching ability, Highly disciplined, independent, entrepreneurial, confident, well organized self-starter, Humble, tenacious, professional, leader with uncompromising personal integrity, Basic MSOffice knowledge is required; intermediate proficiency is a big help, Able to lift and carry products and/or equipment of up to 60 lbs. .