Six Sigma in HR

Term Project

Ojaswini Misra (u106030) Satish Choudhury (u106102)

Boosting Productivity & Profitability

DEFINING
Problem Statement A large percentage of clients revenues were being used to

pay the wages of the staff and in turn low productivity.

DEFINING
Goal Statement
To reduce percentage of total Sales Revenue allocated to

cost of Wages. To achieve a decrease in costs and increase labour productivity. Savings will be measured through cost and labour productivity.

DEFINING
Assumption
Qualified black belt and green belt. Concentration on existing processes and modify

procedures accordingly.
Additional staffing resources will be charged

DEFINING
Team Guidelines
Teams will meet once a week for an hour to agree

forward actions. If consensus cannot be reached then the Green Belt will make the final decision.

MEASURE
Moments of Truth
Staff training is Critical to Quality Includes cross-functional training, Communication

skills, and efficiency Decrease in cost, increase in profitability and customer satisfaction.

Matrix of Departments with Increase Productivity Potential

Housekeeping Staff Recruitment Staff Training Guest expectation Role of Management Staff Motivation Service Quality YES Food and Beverage YES Front Office YES

YES YES YES YES YES

YES YES YES YES YES

YES YES YES YES YES

Planning Selection Recruitment Conditions At Work

(Job, Probation, Hours Of Work)

Supplier = HR & Management Input = HR hiring and development of employees process Process = Use Mapping Output = High productivity Control = Sigma Scoring

Getting Paid And Salary Rates

(Remuneration And Superannuation)

Learning And Development

(Cross Functional Training)

Working Alone Follow Up Assessment Productive Workers Continuous Improvement

MEASURE
Considerable extent to reduce labor costs by proper

training Client is 50 Best Companies to work for in US. Commitment to people development. Quality is the right people using the right process to deliver the right product at the right price.

MEASURE
10 opportunities for a defect. A Green Belt - feedback from employees Continuous follow up The Team will apply systems for people development. The team will join the Hotel Benchmark Scheme.

ANALYSIS
PAY TOO MUCH OVERSTAFFING
TRAINING CONTINUOUS NOT ENOUGH NOT EFFICIENT

HIGH COST OF WAGES & LOW PRODUCTIVITY

NOT PRODUCTIVE

HIGH MANAGEMENT COST

NOT ACCURATE DOCUMENTATION

TOO MUCH OVERTIME

IMPLEMENT
Key Objectives Process and Improvements Suggested Controlling Plan

Black Belt
Hotel Operational Officer

Green Belt
HR Department manager

Team
Sale & Marketing

Team
Maintenance

Team
Food &Beverage

Team
Rooms

Team
Accounting

OBJECTIVE
Reduce the number of employees Improve employee productivity Reduce the Labour cost and increase over all profits

SIX SIGMA ACTION

Reorganization Training Program Multi-function New Job description Communication Monitoring

SUGGESTED CONTROLLING PLAN

Control Chart External Controlling plan Internal Controlling Plan Financial Data indicators

Thank You