ITS Campus hire

Role Description

Business Overview
Global Delivery Center of Expertise (GDCE) facilitates Bank of Americas enterprise global delivery model across all lines of business including Enterprise functions. As part of GDCE, Bank of Americas subsidiary BA Continuum employees deliver around-the-clock technology and processing support via a network of global delivery sites and strategic vendors. GDCE acts as a natural extension of the lines of businesses global operations. Fast Facts:
Operates in India, Philippines, Costa Rica, Mexico, and the U.S. Governs suppliers in India, Mexico, the U.S, the Philippines, China and Argentina Strong Operating Performance & Risk Management practices Consistent high levels of business performance measures achieved Achieved satisfactory Regulatory reviews Financial performance goals consistently achieved and exceeded financial performance goals in 2012 Scored 4.2 on the Voice of Partner survey, exceeding the target Key Activities Across Businesses: Operations: Transaction processing, credit support, front office, analytics, fulfillment, and reporting Technology: Development, infrastructure support/controls, and testing Customer Support: eMail, chat, voice Operational Excellence: Six Sigma & BPM coaching, consulting, training and tools. Delivered over $28MM in project benefits in 2012. Completed 100 process management and improvement engagements with business partners. Provided 65,000 hours training worldwide.

GDCE IT Capabilities
High

Skill Levels

Architecture/Integration Maintenance - Triage

Level 4
High Level Design Performance Testing Environments Support

Product Engineering Production Support Triage Problem Management Operating Systems Support Infrastructure Support Product Support

Complexity

Level 3

Build/Construction Component Integration Testing Low Level Design Configuration Management

Maintenance -Break fix Systems Integration Testing

Level 2

Software packaging Distribution & Monitoring

Help desk support

Level 1
Infrastructure Capabilities

Low

Application Capabilities

Role Description
Associates will be part of technology projects which may cover areas such as Application development/Business analysis/Architecture/Testing/Production support/Infrastructure operations etc..

Development
Develops technical solutions (initiative or base) to support customer requirements Assist with technical design deliverables required to build the application or service. Develop system components and deliverable documents. Conduct unit tests on individual components. Identify, escalate, and resolve incidents and issues. Participate in peer technical reviews.

Business Analysis
Analyze business and functional requirements provided from the business. Document functional and operational impacts to associates and customers. Assist in completion and documentation of designs (functional and technical). Provide expert knowledge on assigned application(s), functionality and associate/customer processes. Develop expert knowledge on business processes, rules, and regulations. Document the interaction of data, functions and business processes for selected functionality. Prepare analysis schedule. Conduct the feasibility study of the current system. Track issues / reporting

Production Support
Provide application support to the production environment Maintain detailed support processes and operations frameworks to make sure the application availability. 24/7 Production control to ensure applications are available and running at peak efficiency All work required to process batch production within application services Proactively monitor application availability, performance, response time, exceptions, faults and failures using a variety of proprietary as well as third party monitoring tools Provide usage trend analysis and status reports
*Data as on 31st July13*

Role Description
Testing
Functional & Technical Verify that the application meets all functional business requirements. Ensure that all component changes are tested against areas impacted and that solutions work from an integrate/operate perspective. Include the scope, test cycles, risks, regression testing approach, environment requirements, data requirements, metrics, and work plan. Develop test conditions and build test scripts based on functional design specifications and the test approach. Confirm the architectural stability of the system with a focus on load testing, fail-over/recoverability and operational testing. In some systems will also monitor, measure and optimize individual and combined hardware and/or software components for optimal performance. Perform unit testing and component integration testing. Design and Develop Technical Test Approach, Load Tests, Fail-over and Recoverability Tests and Operational Tests Execute Test Scripts

Infrastructure Operations
Support the efforts of development teams through development and testing environment creation, hardware and software configuration, build and migration coordination and technical support. Handle escalated production support issues. Configure software for supporting specific developer applications. Coordinate the migration of configuration changes across environments. Migrate code from component integration test to systems integration test. Install and configure server applications. Track issues