Complaint Letters

U Z X J F R M J W U Q Q C N W O U F L E E Z N Z B G Q N I G Q Y A G E D W X K J M O J A Y Z R R B Q V W R Y W I P A L L B E W J T S L G N T O X A P P T F O Z S P V O A L F P Y M B S U A T O L H S S W Y B H O X M N K A S H N U X E I X B C V R D W B L E J T F M R M X T W D I S A P P O I N T M E N T B U P P M A N H N A M J N P T R O O O Y G O L O P A S U V A I D C E M V P U V X F Q J K B L G K O X S O R D X Q V K I J L J J R V C Q M O Y I I O E L F

, to "ind that the hotel was in "act ne*t to a busy motorway and the beach was nearly three miles away% I also asked Mr% Chan whether there was a swimming pool and he me that there was% In "act, he was particularly certain about this point as he claimed to ha&e stayed at the hotel himsel" the pre&ious year% +ou might imagine my "eelings to "ind that the swimming pool was in a state o" disrepair and, according to the hotel sta"", had been in this condition "or the past three years% , we were unable to swim at all during our stay at the hotel, while the constant noise "rom the motorway made sleep at nights di""icult% In "act, we were e&entually "orced to "ind accommodation elsewhere at considerable e*pense%

In the , I think that it would be appropriate "or you to the cost o" the hotel accommodation in "ull% I look "orward to +ours , "rom you at your earliest %

APOLOGY DISAPPOINTMENT RESOLVE

COMPENSATION REFUND

COMPLAIN REGRET

FILL IN THE GAPS alternative assured circumstances connection Consequently convenience faithfully hearing inform misleading raised refund situated therefore Dear Sir / Madam, I am writing in with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen s !oad o""ice on # $anuary% I regret to you that the in"ormation gi&en by your sales assistant, Mr%

'erence Chan, was completely % I was particularly concerned that the hotel should be in a (uiet location and close to a beach, as we ha&e small children who cannot walk long distances% )hen I this point with Mr% Chan, he told me that the hotel was in pri&ate gardens and was &ery close to the beach% I was e*tremely disappointed,

Read, cut and stick the letter in the correct order.

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Tips for writing complaint letters At the top of the letter clearly print your name, address and phone number. Note when and where the purchase or agreement took place, and any other pertinent information, such as the item's make, model or serial number, or your account number. Briefly and clearly describe the problem, and what you want done to resolve it. Give a specific period of time in which a response must be received (such as !" # days$, and indicate that you will take %further

action,% %seek legal advice% or take other steps if the matter is not resolved. &ou need not tell the party e'actly what you will do. (ndicate if you are enclosing copies of supporting documents. (Never send originals.$ )eep a copy of all your letters and supporting documents.