CONTENTS

CHAPTER NO. LIST OF TABLES

DESCRIPTION

PAGE NO.

LIST OF CHARTS I INTRODUCTION 1.1Statement of the problem 1.2 Scope of the study 1.3 Objectives of the Study 1.4 Research Methodology 1. !imitations of the Study 1." Revie# of !iterature 1.$ %hapter scheme II III PROFILE OF THE STUDY ANALYSIS AND INTERPRETATION 1 2 2 2 3 3 4 & 1' 1$

IV

FINDINGS,SUGGESTIONS AND CONCLUSIONS 4.1 (indings 4.2 Suggestions 4.3 %onclusion BIBLIOGRAPHY APPENDIX )2 ) )

LIST OF TABLES
TABLE NO 3.1 3.2 3.3 3.4 3. 3." 3.$ 3.) 3.& 3.1' 3.11 3.12 3.13 3.14 3.1 3.1 ,a3.1" 3.1",aTITLE *able sho#ing age group of the respondents *able sho#ing gender of the respondents *able sho#ing marital status of the respondents *able sho#ing educational +ualification of the respondents *able sho#ing occupation of the respondents *able sho#ing annual income of the respondents *able sho#ing type of patients of the respondents *able sho#ing area of residence of the respondents *able sho#ing factors influenced to select the hospital *able sho#ing patient perception to#ards hospital facility *able sho#ing opinion about the cost of treatment ,in patient*able sho#ing opinion about the cost of treatment ,out patient*able sho#ing satisfaction level of regarding general services *able sho#ing recommend this hospital to others *able sho#ing relationship bet#een age and patient perception to#ards hospital facility ./O0. for patient perception to#ards hospital facility score and age *able sho#ing relationship bet#een educational +ualification and patient perception to#ards hospital facility. ./O0. for patient perception to#ards hospital facility score and educational +ualification PAGE NO 1) 1) 1& 1& 2' 2' 21 22 22 23 2 2$ 2& 31 32 33 34 3

3.1$ 3.1$,a3.1) 3.1),a3.1& 3.1&,a-

*able sho#ing relationship bet#een occupation and patient perception to#ards hospital facility ./O0. for patient perception to#ards hospital facility score and occupation *able sho#ing relationship bet#een annual income and patient perception to#ards hospital facility ./O0. for patient perception to#ards hospital facility score and annual income *able sho#ing relationship bet#een age and level of satisfaction regarding hospital personnel. ./O0. for satisfaction level of satisfaction regarding hospital persons score and age

3" 3$ 3) 3& 4' 41

3.2' 3.2',a3.21 3.21,a3.22 3.22,a3.23 3.23,a3.24 3.24,a-

*able sho#ing relationship bet#een educational +ualification and level of satisfaction regarding hospital personnel. ./O0. for satisfaction level to#ards hospital persons score and educational +ualification *able sho#ing relationship bet#een occupation and level of satisfaction regarding hospital personnel. ./O0. for satisfaction level to#ards satisfaction level to#ards hospital persons score and occupation *able sho#ing relationship bet#een annual income and level of satisfaction regarding hospital personnel ./O0. for satisfaction level to#ards hospital persons score and annual income *able sho#ing relationship bet#een age and opinion about cost of treatment ./O0. for opinion about cost of treatment score and age *able sho#ing relationship bet#een educational +ualification and opinion about cost of treatment ./O0. for opinion about cost of treatment score and educational +ualification

42 43 44 4 4" 4$ 4) 4) 4& '

3.2 3.2 ,a3.2" 3.2",a3.2$ 3.2$,a3.2) 3.2),a3.2& 3.2&,a3.3' 3.3',a3.31 3.31,a3.32 3.32,a-

*able sho#ing relationship bet#een occupation and opinion about cost of treatment ./O0. for opinion about cost of treatment score and occupation *able sho#ing relationship bet#een annual income and opinion about cost of treatment ./O0. for opinion about cost of treatment score and annual income *able sho#ing relationship bet#een age and satisfaction level of general services ./O0. for satisfaction level of general services score and age *able sho#ing relationship bet#een educational +ualification and satisfaction level of general services ./O0. for satisfaction level of general services score and educational +ualification *able sho#ing relationship bet#een occupation and satisfaction level of general services ./O0. for satisfaction level of general services score and occupation *able sho#ing relationship bet#een annual income and satisfaction level of general services ./O0. for satisfaction level of general services score annual income *ale sho#ing relationship bet#een gender level and patient perception to#ards hospital facility t1test for gender level and patient perception to#ards hospital facility *able sho#ing relationship bet#een marital status and patient perception to#ards hospital facility t1test for marital status and patient perception to#ards hospital facility

2 3 4

" $ ) & "' "1 "2 "3 "4 "4 " "

3.33 3.33,a3.34 3.34,a3.3 3.3 ,a3.3" 3.3",a3.3$ 3.3$,a3.3) 3.3),a3.3& 3.3&,a3.4' 3.4',a3.41 3.41,a-

*able sho#ing relationship bet#een type of patient and patient perception to#ards hospital facility t1test for type of patient and patient perception to#ards hospital facility *able sho#ing relationship bet#een area of residence and patient perception to#ards hospital facility. t1test for area of residence and patient perception to#ards hospital facility *able sho#ing relationship bet#een gender level and satisfaction level regarding hospital persons t1test for gender and level of satisfaction regarding hospital persons *able sho#ing relationship bet#een marital status and level of satisfaction regarding hospital persons t1test for marital status and level of satisfaction regarding hospital persons *able sho#ing relationship bet#een type of patient and level of satisfaction regarding hospital persons t1test for type of patient and level of satisfaction regarding hospital persons *able sho#ing relationship bet#een area of residence and level of satisfaction regarding hospital persons t1test for area residence and level of satisfaction regarding hospital persons *able sho#ing relationship bet#een gender level and opinion about cost of treatment t1test for general level and opinion about cost of treatment *able sho#ing relationship bet#een marital status and opinion about cost of treatment t1test for marital status and opinion about cost of treatment *able sho#ing relationship bet#een type of patient and opinion about cost of treatment t1test for type of patient and opinion about cost of treatment

"" "" "$ "$ ") ") "& "& $' $' $1 $1 $2 $2 $3 $3 $4 $4

3.42 3.42,a3.43 3.43,a3.44 3.44,a3.4 3.4 ,a3.4" 3.4",a3.4$

*able sho#ing relationship bet#een area of residence and opinion about cost of treatment t1test for area of residence and opinion about cost of treatment *able sho#ing relationship bet#een gender level and satisfaction level of general services t1test for gender level and satisfaction level of general services *able sho#ing relationship bet#een marital status and satisfaction level of general services t1test for marital status and satisfaction level of general services *able sho#ing relationship bet#een type of patient and satisfaction level of general services t1test for types of patient and satisfaction level of general services *able sho#ing relationship bet#een area of residence and satisfaction level of general services t1test for area of residence and satisfaction level of general services *able sho#ing relationship bet#een the patient perception to#ards hospital facility2 satisfaction level to#ards hospital persons2 opinion about cost of treatment 2 satisfaction level of general services

$ $ $" $" $$ $$ $) $) $& $&

)'

3.4) 3.4),a-

*able sho#ing the mean ran3 of the respondents regarding the influence to select the hospital 4endall5s ,#- of the respondents regarding the influence to select the hospital

)1 )1

LIST OF EXHIBITS

EXHIBIT NO 3.$.1 3.1'.2 3.11.3 3.12.4 3.13.

TITLE *ype of patient of the respondents 6atient perception to#ards hospital facility Opinion about the cost of treatment ,7npatientOpinion about the cost of treatment ,OutpatientSatisfaction level of regarding general services

PAGE NO 21 24 2" 2) 3'