MAY 2011

P/ID 77509/PMBJ/ PMB1J

Maximum : 100 marks

Time : Three hours

PART A (5 6 = 30 marks) Answer any FIVE questions. All questions carry equal marks. 1. 2. 3. 4. What are the challenges faced by HRD managers? What do you mean by the term job specification? What are the sources of recruitment? Distinguish between Recruitment and Selection process. What are the major types of interviews? What do you mean by the term real wage and nominal wage? What are the sources and causes of stress? Explain with suitable model. Distinguish between performance appraisal. job evaluation and

5. 6.

7.

8.

PART B (5 10 = 50 marks) Answer any FIVE questions. All questions carry equal marks. 9. 10. 11. 12. Define HRM bringing out its objectives and importance. What are the evaluation? techniques involved in job

Write an essay on job analysis? Define employee promotion, demotion and transfers. What are the types and basis of promotions and transfers? Write a short notes on : (a) (b) (c) (d) Stress interview Aptitude test Personality test Interest test.

13.

14. 15. 16.

Explain different systems of wage payment along with their relative advantages and limitations. Explain time management and its importance. What is work-stress? Explain its causes and consequences. Is stress an undesirable phenomenon. Give your observations. 2

P/ID 77509/PMBJ/ PMB1J

PART C (20 marks) (Compulsory question) 17. Ferns and Advertisers. Ivan Gandoo has been working in I.G. Ferns and Advertisers for about 5 years as a copyman. His job as copyman is to design an advertisement for newspapers and magazines. He must work closely with the girls in the photography section, with members of the sales and promotion department and with the Vice-President who is in-charge of the wholesale and promotion department. Ivan is an extremely enthusiastic worker with many good ideas. But he has considerable trouble in dealing with people. He is too impatient with the girls in the photography section and is constantly chasing them to finish his own work in time on the occasion he went into the ladies dressing room and asked them to speed up. Though the girls expressed their displeasure they did not complain. He makes it clear to everyone that his ideas are always the best and this is not taken kindly by others in the sales and promotion department. On another occasion, when there is a conference, and the Vice-President was delivering a speech, Ivan interrupted with an aggressive answer. It was a good answer and the Vice-President took it sportingly. He even congratulated Ivan on his innovative ideas. 3

P/ID 77509/PMBJ/ PMB1J

Though the girls did not complain and the Vice President did not mind, few others in the department thought that Ivan did not behave properly. As a manager you are concerned about the animosity he is creating in your department. As per the performance appraisal policy of the company, each employee has to undergo an performance evaluation interview every year. The rating of the employee is based in terms of achievement and evaluation of behavioural attributes. Based on the rating the employee will be given an increment. Questions : (a) As Ivans manager, what should your strategy be in handling the performance evaluation interview with Ivan? What remedial measures do you suggest to tackle the situation? As an appraiser, do you suggest withholding Ivans increment? Give reasons.

(b) (c)

P/ID 77509/PMBJ/ PMB1J