Region Countries

Internal number

External number

Algeria

None

For emergency only:

+40 745 119 875
+44 1793 795110

AMS

Argentina

2222

+54 11 4349 1111 ext. 2222

APAC

Australia

2222

+61 2 8306 5665

EMEA

Austria

2222

+49 7118 21 2222

APAC

Bangladesh

None

EMEA

Belgium

2222

+32 3 24 12222
For emergency only:
+40 745 119 875
+55 11 3205 7610

EMEA

Albania

EMEA

EMEA

Bosnia & Hertzegovina

AMS

Brazil

2222

APAC

Brunei

2222

+65 6622 1861

EMEA

Bulgaria

2222

+44 203 450 6543

EMEA

Cameroon

None

+44 1793 795110

APAC

Cambodia

222

AMS

Canada

2222

AMS

Chile

2222

+ 56 2 230 3722

APAC

China / ASB

2712 3333

+86 21 5055 4555

APAC

China/ LTN

2222

+ 65 6622 1864

APAC

China/except ASB & LTN

AMS

Colombia

2222

+57 1 634 2500 ext 2222

AMS

Costa Rica

2222

+1 888 443 4243

64,798,333

EMEA

Croatia

EMEA

Czech Republic

2222

+506 2 242 1822

For emergency only:
+40 745 119 875
+44 1793795104

EMEA

Denmark

2222

+44 203 4505549

AMS

Dominican Republic

2222

+1 809 262 8022

AMS

Ecuador

2222

EMEA

Egypt

+593 2 294 0722

+33 3 90 67 94 34

El Salvador

2222

+503 2 209 5822

EMEA

Estonia

2222

+ 44 203 4505549

EMEA

Finland

2222

+44 203 4505549

EMEA

France

2222

+33 3 90 67 95 66

EMEA

Germany

2222

+49 7118 21 2222

EMEA

Greece

2222

+44 1793795116

AMS

Guatemala

2222

+502 23 79 7099

AMS

AMS

Honduras

2222

+ 50 4290 7222

APAC

Hong Kong

2222

+85 221 048 321

EMEA

Hungary

2222

+44 1793795104

APAC

India

2222

+91 80 3983 3010

APAC

Indonesia

2222

+1 803 44 2259

EMEA

Ireland

2222

+44 2034 505 549

EMEA

Israel

EMEA

Italy

2222

+44 1793 795105

EMEA

Ivory Coast

None

+44 1793 795110

AMS

Jamaica

None

+1 800 455 1684

APAC

Japan

2222

EMEA

Kazakhstan

APAC

Korea, Republic of

EMEA

Kosovo

EMEA

Latvia

2222

+82 29108 119

For emergency only:
+40 745 119 875
+44 203 4506542

EMEA

Lithuania

2222

+44 203 4506542

+33 3 90 67 94 34

+81 3 6431 7474

+33 3 90 67 94 34

2222

For emergency only:

+40 745 119 875
+60 3 2053 0333

EMEA

Macedonia

APAC

Malaysia

2222

AMS

Mexico

2222

+52 55 5870 9422

For emergency only:
+40 745 119 875
+44 1793 795110

2222

+61 2 8306 5665

+44 203 4505549

EMEA

Moldova

EMEA

Morocco

APAC

New Zealand

AMS

Nicaragua

+1 800 220 2106

EMEA

Norway

2222

AMS

Panama

2222

+507 297 5744

AMS

Paraguay

2222

+595 2160 0777 ext. 5722

+51 1 513 9500 +ext 9599

AMS

Peru

2222

APAC

Philippines

2222

+63 2 8577 933

EMEA

Poland

2222

+44 1793 795106

EMEA

Portugal

2222

+351214859212

Puerto Rico

2222

EMEA

Romania

EMEA

Russia

2222

+1 787 620 2749

For emergency only:
+40 745 119 875
+7 812 324 4903

EMEA

Saudi Arabia

2222

+44 203 450 6548

EMEA

Senegal

None

EMEA

Serbia

+44 1793 795110

For emergency only:
+40 745 119 875
'+65 6622 1861

AMS

APAC

Singapore

2222

EMEA

Slovak Republic

2222

EMEA

South Africa

EMEA

Spain

2222

APAC

Sri Lanka

None

+65 66221861

EMEA

Sweden

2222

+44 203 4505549

EMEA

Switzerland

2222

Italian: +44 1793 795 105

French: +44 1793 795 109
German: +44 1793 795 111

2222

+88 6221 62 1100

2222

+1 800 441 5376

+44 203 4506542

+33 3 90 67 94 34
+34 913305726

APAC

Taiwan, Province of
China
Thailand

EMEA

The Netherlands

2222

+31 703 079 222

EMEA

Tunisia

None

+44 1793 795110

EMEA

Turkey

EMEA

United Kingdom

EMEA

Ukraine

EMEA

APAC

+33 3 90 67 94 34
2222

+44 203 4505549

+33 3 90 67 94 34

United Arab Emirates

2222

+44 203 450 6540

AMS

Uruguay

2222

+598 2711 2520 ext. 5872

AMS

USA

2222

+1 888 443 4243

AMS

Venezuela

2222

+58 212 535 3322

APAC

Vietnam

None

Toll-Free Number

Wherever you are located or travelling

there is a phone number to call to get
IT support

All phone numbers are available at

( all.alcatel-lucent.com/help
157 0011 (code: 877 474 5516)

IT Connect yourself at:

1 800 881 001 (code: 877 474 5516)

all.alcatel-lucent.com/itconnect
10 811 (China South, Shangha)
108 888 (North Beijing)

Last update: June 21, 2011

1 201 0288 (code: 877 474 5516 )

Country

Toll-free number

Argentina

8008007320

Australia

1800454384

Austria

80088665141

Belarussia

882000110067

Belgium

80039182

Brazil

8008917095

ALU Voice Network, or if there is no TollFree

Bulgaria

8001171110

number available in your country: Dial the

Canada

8007718734

international toll number: +1 9172102620

Chile

12300209734

China

8008190262

Colombia

18005180105

Costa Rica

8000150626

Czech Republic

800142798

Denmark

80703337

Dominican Republic

18887514448

Ecuador

1800010185

Egypt

8000000272

El Salvador

8006441

Estonia

8000100313

Finland

800773434

France

800941674

Germany

8001014528

Greece

80016122039937

Hong Kong

800966500

Hungary

680016472

India

8001006399

Ireland

1800719942

Israel

1809459713

Italy

800182703

Japan KDDI

531001563

Kazakhstan

88003337360

Korea

308140436

Malaysia

1800812062

Mexico

18005149713

Netherlands

8002658212

New Zealand

800449440

Norway

80057441

Panama

8002265987

Paraguay

98004410042

Peru

80053987

Philippines

180011101117

Poland

8001114887

Portugal

800789336

Romania

800895095

i From any fixed line connected to the ALU voice

network, use the Toll-Free numbers

i From any fixed line NOT connected to the

From a mobile/cellular phone, please use

i the
Toll Numbers

Russia

81080025131012

Singapore

8001204878

Slovakia

800606243

South Africa

800982407

Spain

900800460

Sweden

201400585

Switzerland

800700281

Taiwan

809092298

Thailand

1800656908

Ukraine

88005041930

United Arab Emirates

8000174537

Country

Toll number

Argentina

0 1151717320

Australia

280318133

Belgium

27924558

Brazil

0 1149497305

Bulgaria

24917466

Canada

6477233953

China

4006208026

Denmark

36927790

Finland

0 923114221

France

0 174180789

Germany

0 30700150746

Hong Kong

30508605

Ireland

14864021

Italy

0 200617516

Netherlands

0 207084665

New Zealand

0 99123849

Norway

21033161

Peru

0 17057317

Romania

318110765

Singapore

64944164

Slovakia

0 268622025

Spain

917911828

Sweden

0 752400541

Switzerland

0 434569408

United Kingdom

0 2070239129

United States

9172102620