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HP StorageWorks 2012fc Modular Smart Array controller module replacement instructions

About this document

This document details procedures for replacing a failed controller module in an HP StorageWorks 2012fc Modular Smart Array. NOTE: Make sure you obtain the latest version of these instructions from Select MSA SAN Arrays, select your product, and go to Support.

Before you begin

CAUTION: When replacing a controller, ensure that less than 10 seconds elapse between inserting the controller into a slot and fully latching it in place. Failing to do so might cause the controller to fail. If it is not latched within 10 seconds, remove the controller from the slot and repeat the process. Parts can be damaged by electrostatic discharge. Use proper anti-static protection: Keep the replacement component in the ESD bag until needed. Wear an ESD wrist strap grounded to an unpainted surface of the chassis. If an ESD wrist strap is unavailable, touch an unpainted surface of the chassis before handling the component. Never touch connector pins. Using the Storage Management Utility (SMU), save your configuration settings to a file for backup. 1. Select Manage > Utilities > Configuration Utilities > Save Config File. 2. Click Save Configuration File.
Printed on at least 50% total recycled fiber with at least 10% post-consumer paper Copyright 2008 Hewlett-Packard Development Company, L.P. First edition: March 2008 Product names mentioned herein may be trademarks of their respective companies as reflected by an associated footnote. The information in this document is subject to change without notice. Printed in the US.

In a dual-controller configuration, the storage systems Partner Firmware Upgrade option is enabled by default, so when you upgrade a controller the system automatically ensures that both controllers have the most recent version. Use SMU to verify that Partner Firmware Update is enabled. 1. Select Monitor > Status > Advanced Settings > Misc Configuration to view the current setting. 2. If Partner Firmware Upgrade is disabled, select Manage > General Config > System Configuration, and then set Partner Firmware Upgrade to Enabled.

Verifying component failure

Use the following methods to verify component failure: Check Fault/Service Required LED (back): Amber = Fault condition Check that the OK LED (back) is off. Check the event log for errors.

Removing the controller module

1. In a dual-controller configuration, verify that the partner controller is online by selecting Monitor > Status > Status Summary.


2. Shut down the failed controller. a. Select Manage > Restart System > Shut Down/Restart, and select a controller option. b. Click Shut Down and click OK.

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The blue OK to Remove LED (back) illuminates to indicate that the controller can be removed safely.

3. Illuminate the UID (Unit Identification) LED of the enclosure that contains the controller module to remove. a. Select Manage > General Config > Enclosure Management. b. Click Illuminate Locator LED. 4. Locate the enclosure whose UID LED (front right ear) is blue, and within it, the controller module whose OK to Remove LED is blue. 5. Disconnect any SAS cables that connect the controller to a drive enclosure. 6. Turn the thumbscrews (2) until the screws disengage from the controller.

Installing the controller module

NOTE: You can install a controller into an enclosure that is powered on. 1. Loosen the controllers thumbscrews; press the latches downward. 2. Slide the controller into the enclosure as far as it will go (1). 3. Press the latches upward to engage the controller (2); turn the thumbscrews finger-tight. 4. Reconnect the SAS cables.

1 Latch

2 Thumbscrew

7. Press both latches downward to disconnect the module from the midplane.

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IMPORTANT: In a dual-controller configuration, if the firmware versions differ between the two controllers, Partner Firmware Upgrade brings the older firmware to the later firmware level.

Verifying component replacement

After replacing the controller, check that the OK LED (back) illuminates green, indicating that the controller has completed initializing and is online. 8. Pull outward on the latches to slide the module out of the enclosure. If the enclosures UID is on, use SMU to turn it off. 1. Select Manage > General Config > Enclosure Management. 2. Click Turn Off Locator LED. If the Fault/Service Required LED is amber, the module has not gone online and likely failed its self-test. Put the module online by following the steps to restart a controller or by checking the event log for errors.

Additional information
See the MSA web site:

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