Design, deliver and continually enhance innovative solutions and services for utilities, with lower TCO and

higher RoI, mPowering Smart tility Transformation !"

TABLE OF CONTENTS
1. INTRODUCTION...............................................................................................................................................................3 2. OUR VISION & MISSION................................................................................................................................................4 3. STANDARD QUALITY PERFORMANCE ...................................................................................................................4 4. PRODUCT OVERVIEW...................................................................................................................................................4 4.1 FEATURES OF THE MPOWER PRODUCTS SUITES BUILT ON MPRICE PLATFORM...............................................................4 5. OUR SOLUTIONS............................................................................................................................................................5 5.1 DRAWBACKS....................................................................................................................................................................5 5.2 MILESTONE ACHIEVEMENTS IN IMPLEMENTING MPOWER CIS SOLUTIONS.....................................................................5 6. SERVICES...........................................................................................................................................................................5 6.1 PRODUCT SERVICES.........................................................................................................................................................6 6.1.1 CIS Services............................................................................................................................................................6 6.1.2 Smart Grid Services................................................................................................................................................6 6.1.3 IT Services...............................................................................................................................................................6 7. SCOPE FOR TECHNICAL WRITER IN PRODUCT DOCUMENTATION (E&U ................................................6 7.1 TECHNOLOGY RELATED DOCUMENTS & MISCELLANEOUS DOCUMENTS.......................................................................7

1. INTRODUCTION
System (CIS) in the field of Electric, Gas and Water Energy Sector!

Phoenix IT Solutions is global technology pioneer in the Customer Information

ith a strong emphasis and presence in the

The origin and birth of the company dates bac" to #$$% ith a strong financial turno&er of about ' () million *S+! The company has the state,of,the art offshore facility set up at -isa"hapatnam Special Economic .one (-SE.) e/uipped ith a highly /ualified team of #0( talented professionals and bac"ed by 1))2 maintenance support team! 3hoenix has strong and in,depth "no ledge and or" flo of the Energy and *tility domain spreading across the entire business flo in&ol&ed in the CIS! This ma"es us unmatched in the industry! When it comes to E4*, phoenix is chosen to be the first choice in the areas of CIS consulting and solution implementation in India, and also e are constantly stri&ing to gain mar"et share in the Gas and Water utilities in and around the sub,continent! We are strongly in&ol&ed in couple of ser&ice pro5ects related to customer management areas and 3hoenix is the only company ith ide range of ethical experience in the 637 ser&ices in the entire segment of customer relationship management spreading all categories of consumers, hich include residential, commercial, industrial and agricultural! The operation8s procedure of the company in terms of CIS solutions and related ser&ices are organi9ed in distinct areas such as Customer Care, :illing, +ata ;esource <anagement, Web +e&elopment, Infrastructure =osting (>S3 Ser&ices) and 637 Ser&ices! The follo ing are the list of ser&ices accredited to the customers as a hole! Customer acquisition; enrollment processing Call Center Services to the consumers Customer account management; customer profiling and segmentation anal tics !emote server management; Facilities management "eter reading services Application support and maintenance Bill processing and production #nventor management; meter distri$ution Credit % &a ment collection processing Energ audit

2. Our Vision & Mission

To be a pioneer in the Energy 4 *tility sector ith a strong ground or" on the product facility to meet the day to day e&er gro ing technology trends in the mar"et! To emerge as a strong player in the CIS?C;< related fields in the E4* industry To exhibit consistent performance and financial stability in the E4* industry

3. Standard Quality Per or!an"e

7ur /uality standards confront to IS7 $))#@0))) standards and e adhere to best practices and managerial techni/ues to offer best fit and cost effecti&e solutions ith significant ;7I and lo TC7! We are certified by +et Aor"se -eritas (+A-) as the best /uality management system practiced here at our offshore and conforming to IS7 $))#@0))) certification standards! We are e/uipped ith effecti&e /uality management standards to constantly increase the performance parameters ithin the organi9ation! To put it in short the aim and &ision of our company is to pro&ide and satisfy our customers?clients ith exhibition of high /uality standards and operation procedures at the offshore facility!

#. Produ"t O$er$ie%
B3roductC based solutions and application has been our asset since the incorporation of the company, this indicates best fit and cost efficiency products to our successful customers?clients! The core products designed by us are highly robust and deployed on enterprise platforms Dmprice8 for easy integration ith &arious legacy systems! 7ur list of or" flo models and standard methodologies ensure timely deli&eries of pro5ects in a consistent manner to the clients! =ere are the lists of products deli&ered from us! m&o'erC#S m&o'er Smart(rid m&o'er SmartEnerg m&rice #ntegration &latform

4.1 Features of the mPower products suites built on mPrice platform

;obust and Scalable applications Can be configured to &arious business needs ;uns on the internet bro ser8s in the local systems =igh security pac"ed to control outside infiltrations

 Implementation of :usiness logic and notification alerts here e&er re/uired Successful report generation ith dashboard facility Ser&ice le&el agreements to monitor "ey performances in business

&. Our Solutions

The target to impro&e the higher ;eturn on In&estment and lo est Total Cost of 7 nership has been the &ery slogan of phoenix technologies! +ue to the ma5or dra bac"s causing huge target hindrances in the energy and utility sector has gi&en us to promote or rather impro&e the consumer satisfaction ta"ing into consideration the ma5or dra bac"s prior to the implementation of m3o er solutions in the E4* segments!

5.1 Drawbacks
Eatency and frauds in the meter billing hich create huge debts

Increase in the input costs and supply shortages are hitting the energy sector &ery badly *nsatisfied consumers and lac" of proper touch points Eac" of proper monitoring and insufficient data etc! are the fe dra bac"s in brief helped us to pro&ide the m3o er solutions to the needy clients?consumers! hich

5.2 Milestone achievements in implementing mPower CIS solutions

Consumer Satisfaction?Customer <anagement Increase in re&enue?;e&enue <anagement Smart <eeting?Smart <etering to increase re&enue inflo

'. Ser$i"es
The term BSer&iceC has utmost importance hen it comes to li&e implementation of any product or automation in the E4* sector! We at phoenix ha&e mastered the concept of pro&iding superior /uality of consumer ser&ice to this sector, so that you can handle or concentrate on other issues or factors such increasing the capacity expansion, infrastructure stability and impro&ing operational performance etc!BCustomer is the 6ingC, by deli&ering the ser&ices to the consumers such as efficient metering, reduction of bad debts, ne customer ac/uisition, C;<8s etc, so that you can concentrate on macro le&el issues to impro&e the operational efficiency of the utility sector as a hole! Follo ing are the list of ser&ices pro&ided by us to bloc" the lea"age of re&enue process!

.1 Pro!uct Services
.1.1 CIS Services
Customer Care Support 7n the spot billing <acro le&el billing 3ole to 3ole sur&eys are fe of our best ser&ices pro&ided to the consumers increase the re&enue inflo ! hich can

.1.2 Smart "ri! Services

This ser&ice includes optimum utili9ation of resources to the fullest! 7ur experience in this area has dri&en us to pro&ide smart grid ser&ices to e&aluate your supply chain management! Some of our notable ser&ices include! Energy <onitoring <icro?<acro le&el ser&ices >sset in&entory ser&ices

.1.# I$ Services
BWe care for youC, it8s not only business but the other side of it! +e&elopment, 3rocurement, In house training and setting up of +ata centres and Wor" flo management are fe of our best ser&ices pro&ided to meet the needy customers! Call Centres +ashboard management W>A setup State of the art facility management

(. S"o)e or te"*ni"al %riter in Produ"t do"u!entation +,&U> huge process of documentation in the Energy and *tility sector i!e! in the product based companies hich are idely felt due to the e&er increasing technology trends and recent enhancements to the eb based application deployed on the eb! >s the &ision and mission to

reach out the micro and macro le&el consumers ho can better understand the feasibility of the m3o er products and its functionality so that each and e&ery customer can hand pic" &arious set of business rules, or" flo , product speciali9ations and on the other side large industries, go&ernment units and agricultural sector, last but not the least the end users ho are the ultimate beneficiaries of this huge mission hich is 5ust ser&ing each and e&ery successful customer ho &isit out data centres for &arious ser&ices! In this process e need to ma"e things better and better for both the in,house and the consumers ho can benefit from the recent changes to the existing eb based application! Simply putting in a laymen8s ord BTechnology is not taughtGGbut caughtC! So e need to ha&e a schedule of list of documents needed both for the technology side as ell as the end user guides! +uring the complete S+EC, a Technical Writer may ha&e to prepare internal as ell as external documents! Internal ones are pro5ect,related documents, such as *se Cases, Soft are ;e/uirement Specification (S;S), =igh Ee&el +esign +ocuments (=++), Eo Ee&el +esign +ocuments (E++), and other technical documents that might be re/uired by the technical team from time to time during S+EC! Such documents need to be prepared at the &ery beginning of S+EC! 7n the other hand, there are external or customer,related documents that are shipped ith the product hen the product is released for clients?customers! These documents mainly include *sers Guides, >dministrators Guides, Installation Guides, 7n,line =elp, and ;elease Aotes! The internal?pro5ect,related documents may not necessarily be prepared by a Technical Writer in all companies! In fact, :usiness >nalysts are more in&ol&ed in preparation of such documents than a Technical Writer in most of the medium or large,si9ed companies! :ut, for performing product documentation (external documents), technical riters are the most suitable candidates and are the solely responsible for that!

%.1 $echnolog& 'elate! Documents ( Miscellaneous Documents

There is &ast range of information that can be poured into m&o'er C#S Soft'are )evelopment Life C cle (uides

A technical writer should have the knowledge of the various phases involved in Software Development Life Cycle (SDLC).SDLC is the complete set of process a developer follows while developing software. Document Development Life Cycle

Document Development Life Cycle is the complete logical set of process that author follows when writing documentation with reference to context. Similar to SDLC the DDLC usually runs in parallel to SDLC. !he DDLC helps a technical writer to follow each documentation stage in a methodical way
S"E Training *"andator +

Usability docs !he document developed should "e user friendly .i.e.# it should "e easily understanda"le and reada"le #nstallation (uides
Configuration (uides

!hese are prepared from configuration policy of a company which defines how the work products versions are changed and managed in a defined policy
,ser (uide !eference (uides &roduct !elease Notes Soft'are "aintenance (uides A&# !eference )ocumentation Administration (uides -hite &apers Case Studies Though the abo&e said documents are necessary to be ritten, the roles and responsibilities of a riter are so ide spread because he is the one person ho is the front runner hile preparing any documents related to the technology or other stuff! The ings of a riter are so ide spread it can be enlarged to any areas of interest ith proper recognition and support from the S<E and other members of the organi9ation the 5ob is challenging and ma"es the 5ob easier for a riter!