Health Insurance in India

A
RESEARH REPORT
ON
“Health Insurance: - Identifying awareness, preferences

and consumption patterns in the city of Jaipur”
Submitted to:
Centurion Institute of Professional Studies, Jaipur
Under the supervision of: - Submitted by: -
Dr. Rahuveer Singh Rahul Agarwal

(Director) (PGDM-2nd Sem.)
ACADEMIC SESSION
2008-10
FMS
CENTURION
Centurion Institute of Professional Studies, Jaipur

ACKNOWLEDGEMENT
This is a very special project brought to fruition through the efforts of

some very special people. I am deeply grateful to all those people whose
enthusiasm and energy transformed my vision of this project into reality.
Especially to Dr. Raghuveer Singh (Director, CIPS) because his
commitment and sense of vision moves me and I am indebted to him for
the help and encouragement.
My writing in this project has also been influenced by no. standard and
popular text book in this field. As far as possible, they have been fully
acknowledged at the appropriate places. I express my gratitude to all of
them , i am also deeply grateful to Ms. Babaita Jha (Faculty Member)
for her help wherever it required in preparation of this project.
I am also very thankful to all the faculty members, the whole college
staff for providing me with necessary facilities and support, essential for
bringing out this work in a short time.
. RAHUL AGARWAL
2
Executive summary
This project has been made on the topic “Health Insurance:- Identifying
awareness , preferences and consumption patterns in the city of Jaipur”.
This project is totally focusing on the consumer behavior towards different types
of Health Insurance Policies, and as well as consumer‘s awareness, Preference
and consumption patterns. also opinion about the determinants of image of a
Health Insurance in the city of Jaipur. For defining the research problem clearly I
firstly decided to conduct the research in the area of Health Insurance Industry.
As today many Health Insurance Companies are coming in the city, so I

thought of determining the factors influencing image of a Health Insurances
through consumer‘s opinion. In this research I need to find out the
Characteristics of variables affecting image of a Health Insurance, so this is
descriptive research.
For selecting sample I used non-probability sampling technique in which I

used convenience sampling method because I didn‘t have sufficient time,
money and could not have put lot of efforts. Sample consists of all those
people who are above 18 year age in the city of Jaipur.
Sample is of size 200
Interrogation through personal interview has been used as a data collection

technique and questionnaire is data collection instrument which is close-
ended.
After getting these questionnaire filled from respondents I did tabulation.

Then I analyzed the tables and reached to conclusion.
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CONTENTS
CHAPTER PAGE
DESCRIPTION
NO. NO.
6-7
1 INTRODUCTION
8
2 RESEARCH OBJECTIVE
BACKGROUND OF HEALTH INSURANCE IN 9-27

3
INDIA
28-31
4 RESEARCH METHODOLOGY
32-33
5 LIMITATIONS
34-88
6 DATA TABULATION
89-99
7 DATA ANALYSIS AND FINDINGS
100-102
8 RECOMMENDATION
ANNEXURE-1 QUESTIONNAIRE 103-104
ANNEXURE-2 BIBLIOGRAPHY 106
4
INTRODUCTION
This project has been made on the research problem “Health Insurance: -
Identifying awareness, preferences and consumption patterns in the city of
Jaipur”. Purpose of this project is to identify the characteristics of different
variables which are mostly responsible for taking health insurance policy by
the people of city of Jaipur , also by this project I want to know about the
peoples buying behaviour before purchase insurance policy, what are the
factor behind of that.
A brief introduction of Health Insurance is given below:

Health insurance is insurance that pays for medical expenses. It is
sometimes used more broadly to include insurance covering disability or long-
term nursing or custodial care needs. It may be provided through a
government-sponsored social insurance program, or from private insurance
companies. It may be purchased on a group basis (e.g., by a firm to cover its
employees) or purchased by individual consumers. In each case, the covered
groups or individuals pay premiums or taxes to help protect themselves from
high or unexpected healthcare expenses. Similar benefits paying for medical
expenses may also be provided through social welfare programs funded by the
government.
By estimating the overall risk of healthcare expenses, a routine finance

structure (such as a monthly premium or annual tax) can be developed,
ensuring that money is available to pay for the healthcare benefits specified in
the insurance agreement. The benefit is administered by a central organization
such as a government agency, private business, or not-for-profit entity.
The most important thing which is learned from this project is how to conduct
a research on a particular problem by using different research methodology
techniques. Then how to prepare questionnaire? It helped a lot to apply
theoretical knowledge in to the practical life. This project also helped in
improving the communication skills through interacting with the people in the
market.
5
RESEARCH OBJECTIVE
• To assessing the individual awareness about Health Insurance.
• To know the preference of individual regarding health insurance.
• To evaluating consumption patterns of health insurance.
6
BACKGROUND
Health Insurance In India: Current Scenario

The health care system in India is characterized by multiple systems of
medicine, mixed ownership patterns and different kinds of delivery structures.
Public sector ownership is divided between central and state governments,
municipal and Panchayat local governments. Public health facilities include
teaching hospitals, secondary level hospitals, first-level referral hospitals
(CHCs or rural hospitals), dispensaries; primary health centers (PHCs), sub-
centers, and health posts. Also included are public facilities for selected
occupational groups like organized work force (ESI), defense, government
employees (CGHS), railways, post and telegraph and mines among others.
The private sector (for profit and not for profit) is the dominant sector with 50
per cent of people seeking indoor care and around 60 to 70 per cent of those
seeking ambulatory care (or outpatient care) from private health facilities.
While India has made significant gains in terms of health indicators -
demographic, infrastructural and epidemiological (See Tables 1 and 2); it
continues to grapple with newer challenges. Not only have communicable
diseases persisted over time but some of them like malaria have also
developed insecticide-resistant vectors while others like tuberculosis are
becoming increasingly drug resistant. HIV / AIDS has of late assumed
extremely virulent proportions.
The 1990s have also seen an increase in mortality on account of non-

communicable diseases arising as a result of lifestyle changes. The country is
now in the midst of a dual disease burden of communicable and non-
communicable diseases. This is coupled with spiraling health costs, high
financial burden on the poor and erosion in their incomes. Around 24% of all
people hospitalized in India in a single year fall below the poverty line due to
hospitalization (World Bank, 2002). An analysis of financing of
hospitalization shows that large proportion of people; especially those in the
bottom four in come quintiles borrow money or sell assets to pay for
hospitalization (World Bank, 2002) This situation exists in a scenario where
health care is financed through general tax revenue, community financing, out
of pocket payment and social and private health insurance schemes.
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India spends about 4.9% of GDP on health (WHR, 2002). The per capita total
expenditure on health in India is US$ 23, of which the per capita Government
expenditure on health is US$ 4. Hence, it is seen that the total health
expenditure is around 5% of GDP, with breakdown of public expenditure
(0.9%); private expenditure (4.0%). The private expenditure can be further
classified as out-of-pocket (OOP) expenditure (3.6%) and
employees/community financing (0.4%). It is thus evident that public health
investment has been comparatively low. In fact as a percentage of GDP it has
declined from 1.3% in 1990 to 0.9% as at present. Furthermore, the central
budgetary allocation for health (as a percentage of the total Central budget)
has been stagnant at 1.3% while in the states it has declined from 7.0% to
5.5%.
Table 1. Socioeconomic indicators
Land area 2% of world area
Burden of disease (%) 21% of global disease burden
Population 16% of world population
Urban : Rural 28:72
Literacy rate (%) 65.38
Sanitation (%) Rural – 9.0; Urban – 49.3
Safe drinking water supply (%) Rural – 98; Urban – 90.2
Poverty (%) Below poverty line – 26

Rural – 27.09; Urban – 23.62
Poverty line (Rs.) Rural – 327.56; Urban – 454.11
8
Table 2. Achievements: 1951-2000
Demographic changes 1951 1981 2000
Life expectancy 36.7 54 64.6(RGI)

Crude birth rate 40.8 33.9(SRS) 26.1(99 SRS)
Crude death rate 25 12.5(SRS) 8.7(99 SRS)
Infant mortality rate 146 110 70(99 SRS)
In light of the fiscal crisis facing the government at both central and state
levels, in the form of shrinking public health budgets, escalating health care
costs coupled with demand for health-care services, and lack of easy access of
people from the low-income group to quality health care, health insurance is
emerging as an alternative mechanism for financing of health care.
Health Insurance
Health insurance in a narrow sense would be ‗an individual or group
purchasing health care coverage in advance by paying a fee called premium.‘
In its broader sense, it would be any arrangement that helps to defer, delay,
reduce or altogether avoid payment for health care incurred by individuals and
households. Given the appropriateness of this definition in the Indian context,
this is the definition, we would adopt. The health insurance market in India is
very limited covering about 10% of the total population. The existing schemes
can be categorized as:
(1) Voluntary health insurance schemes or private-for-profit schemes
(2) Employer-based schemes
(3) Insurance offered by NGOs / community based health insurance
(4) Mandatory health insurance schemes or government run schemes
(namely ESIS, CGHS).
Voluntary health insurance schemes or private-for-profit schemes

In private insurance, buyers are willing to pay premium to an insurance
company that pools people with similar risks and insures them for health
expenses. The key distinction is that the premiums are set at a level, which
provides a profit to third party and provider institutions. Premiums are based
on an assessment of the risk status of the consumer (or of the group of
employees) and the level of benefits provided, rather than as a proportion of
the consumer‘s income.
9
In the public sector, the General Insurance Corporation (GIC) and its four
subsidiary companies (National Insurance Corporation, New India Assurance
Company, Oriental Insurance Company and United Insurance Company) and
the Life Insurance Corporation (LIC) of India provide voluntary insurance
schemes.
The Life Insurance Corporation offers Ashadeep Plan IIand Jeevan Asha Plan
II. The General Insurance Corporation offers Personal Accident policy, Jan
Arogya policy, Raj Rajeshwari policy, Mediclaim policy,Overseas Mediclaim
policy, Cancer Insurance policy, Bhavishya Arogya policy and Dreaded
Disease policy (Srivastava 1999 as quoted in Bhat R & Malvankar D, 2000) Of
the various schemes offered, Mediclaim is the main product of the GIC.
The Medical Insurance Scheme or Mediclaim was introduced in November

1986 and it covers individuals and groups with persons aged 5 –80 yrs.
Children (3 Months – 5 yrs) are covered with their parents. This scheme
provides for reimbursement of medical expenses (now offers cashless scheme)
by an individual towards hospitalization and domiciliary hospitalization as per
the sum insured. There are exclusions and pre-existing disease clauses.
Premiums are calculated based on age and the sum insured, which in turn varies
from Rs 15 000 to Rs 5 00 000. In 1995/96 about half a million Mediclaim
policies were issued with about 1.8 million beneficiaries (Krause Patrick 2000).
The coverage for the year 2000-01 was around 7.2 million.
Another scheme, namely the Jan Arogya Bima policy specifically targets
the poor population groups. It also covers reimbursement of hospitalization
costs up to Rs 5 000 annually for an individual premium of Rs 100 a year. The
same exclusion mechanisms apply for this scheme as those under the
Mediclaim policy. A family discount of 30% is granted, but there is no group
discount or agent commission. However, like the Mediclaim, this policy too
has had only limited success. The Jan Arogya Bima Scheme had only covered
400 000 individuals by 1997.
The year 1999 marked the beginning of a new era for health insurance in the
Indian context. With the passing of the Insurance Regulatory Development
Authority Bill (IRDA) the insurance sector was opened to private and foreign
participation, thereby paving the way for the entry of private health insurance
companies. The Bill also facilitated the establishment of an authority to
protect the interests of the insurance holders by regulating, promoting and
ensuring orderly growth of the insurance industry. The bill allows foreign
promoters to hold paid up capital of up to 26 percent in an Indian company
10
and requires them to have a capital of Rs 100 crore along with a business plan
to begin its operations.Currently, a few companies such as Bajaj Alliance,
ICICI, Royal Sundaram, and Cholamandalam among others
are offering health insurance schemes. The nature of schemes offered by
these companies is described briefly.
Ø Bajaj Allianz: Bajaj Alliance offers three health insurance schemes

namely, Health Guard, Critical Illness Policy and Hospital Cash Daily
Allowance Policy.
The Health Guard scheme is available to those aged 5 to 75 years(not allowing

entry for those over 55 years of age), with the sum assured ranging from Rs
100 0000 to 500 000. It offers cashless benefit and medical reimbursement for
hospitalization expenses (pre and post-hospitalization) at various hospitals
across India (subject to exclusions and conditions).
In case the member opts for hospitals besides the empanelled ones, the
expenses incurred by him are reimbursed within 14 working days from
submission of all the documents. While pre-existing Diseases are excluded at
the time of taking the policy, they are covered from the 5th year onwards if
the policy is continuously renewed for four years and the same has been
declared while taking the policy for the first time. Other discounts and benefits
like tax exemption, health check-up at end of four claims free year, etc. can be
availed of by the insured.
The Critical Illness policy pays benefits in case the insured is diagnosed as
suffering from any of the listed critical events and survives for minimum of 30
days from the date of diagnosis. The illnesses covered include: first heart
attack; Coronary artery disease requiring surgery: stroke; cancer; kidney
failure; major organ transplantation; multiple sclerosis; surgery on aorta;
primary pulmonary arterial hypertension, and paralysis. While exclusion
clauses apply, premium rates are competitive and high-sum insurance can be
opted for by the insured.
The Hospital Cash Daily Allowance Policy provides cash benefit for each and
every completed day of hospitalization, due to sickness or accident. The
amount payable per day is dependant on the selected scheme. Dependant
spouse and children (aged 3 months – 21years) can also be covered under the
Policy. The benefits payable to the dependants are linked to that of insured.
The Policy pays for a maximum single hospitalization period of 30 days and
11
an overall hospitalization period of 30/60 completed days per policy period
per person regardless of the number of confinements to hospital/nursing home
per policy period.
Ø ICICI Lombard: ICICI Lombard offers Group Health Insurance Policy.
This policy is available to those aged 5 – 80 years, (with children being

covered with their parents) and is given to corporate bodies, institutions, and
associations. The sum insured is minimum Rs 15 000/- and a maximum of Rs
500 000/-. The premium chargeable depends upon the age of the person and
the sum insured selected. A slab wise group discount is admissible if the
group size exceeds 100.
The policy covers reimbursement of hospitalization expenses incurred for

diseases contracted or injuries sustained in India. Medical expenses up to 30
days for Pre- hospitalization and up to 60 days for post-hospitalization are also
admissible. Exclusion clauses apply. Moreover, favorable claims experience is
recognized by discount and conversely, unfavorable claims experience attracts
loading on renewal premium. On payment of additional premium, the policy
can be extended to cover maternity benefits, pre-existing diseases, and
reimbursement of cost of health check-up after four consecutive claims-free
years.
Insurance offered by NGOs / community-based health insurance

Community-based funds refer to schemes where members prepay a set
amount each year for specified services. The premia are usually flat rate (not
income-related) and therefore not progressive. Making profit is not the
purpose of these funds, but rather improving access to services. Often there is
a problem with adverse selection because of a large number of high-risk
members, since premiums are not based on assessment of individual risk
status. Exemptions may be adopted as a means of assisting the poor, but this
will also have adverse effect on the ability of the insurance fund to meet the
cost of benefits.
Community-based schemes are typically targeted at poorer populations living

in communities, in which they are involved in defining contribution level and
collecting mechanisms, defining the content of the benefit package, and / or
allocating the schemes, financial resources (International Labour Office
Universities Program 2002 as quoted in Ranson K & Acharya A2003).
12
Such schemes are generally run by trust hospitals or nongovernmental
organizations (NGOs). The benefits offered are mainly in terms of preventive
care, though ambulatory and in-patient care is also covered. Such schemes
tend to be financed through patient collection, government grants and
donations. Increasingly in India, CBHI schemes are negotiating with the for
profit insurers for the purchase of Custom designed group insurance policies.
However, the coverage of such schemes is low, covering about 30-50 million
(Bhat, 1999). A review by Bennett, Cresse et al. (as quoted in Ranson K
&Acharya A, 2003) indicates that many community-based insurance schemes
suffer from poor design and management, fail to include the poorest-of-
thepoor, have low membership and require extensive financial support. Other
issues relate to sustainability and replication of such schemes.
Ø Self-Employed Women’s Association (SEWA), Gujarat:

This scheme established in 1992, provides health, life and assets insurance to
women working in the informal sector and their families. The enrolment in the
year 2002 was 93 000. This scheme operates in collaboration with the
National Insurance Company (NIC). Under SEWA‘s most popular policy, a
premium of Rs 85 per individual is paid by the woman for life, health and
assets insurance. At an additional payment of Rs 55, her husband too can be
covered. Rs 20 per member is then paid to the National Insurance Company
(NIC) which provides coverage to a maximum of Rs 2 000 per person per year
for hospitalization. After being hospitalized at a hospital of one‘s choice
(public or private), the insurance claim is the responsibility for enrolment of
members, for processing and approving of claims rests with SEWA. NIC in
turn receives premiums from SEWA annually and pays them a lump sum on a
monthly basis for all claims reimbursed. (Ranson K & Acharya A, 2003).
Ø The Voluntary Health Services (VHS), Chennai, Tamil Nadu was

established in 1963. It offers sliding premium with free care to the poorest.
The benefits include discounted rates on both outpatient and inpatient care,
with the VHS functioning as both insurer and health care provider. In 1995, its
membership was 124 715. However, this scheme suffers from low levels of
cost recovery due to problems of adverse selection.
Social Insurance or mandatory health insurance schemes or government

run schemes (namely the ESIS, CGHS)
Social insurance is an earmarked fund set up by government with explicit
benefits in return for payment. It is usually compulsory for certain groups in
the population and the premiums are determined by income (and hence ability
13
to pay) rather than related to health risk. The benefit packages are
standardized and contributions are earmarked for spending on health services
The government-run schemes include the Central Government Health Scheme
(CGHS) and the Employees State Insurance Scheme (ESIS).
Central Government Health Scheme (CGHS)

Since 1954, all employees of the Central Government (present and retired)
some autonomous and semi-government organizations, MPs, judges, freedom
fighters and journalists are covered under the Central Government Health
Scheme (CGHS). This scheme was designed to replace the cumbersome and
expensive system of reimbursements (GOI, 1994). It aims at providing
comprehensive medical care to the Central Government employees and the
benefits offered include all outpatient facilities, and preventive and promotive
care in dispensaries. Inpatient facilities in government hospitals and approved
private hospitals are also covered. This scheme is mainly funded through
Central Government funds, with premiums ranging from Rs 15 to Rs 150 per
month based on salary scales. The coverage of this scheme has grown
substantially with provision for the non-allopathic systems of medicine as well
as for allopathy. Beneficiaries at this moment are around 432 000, spread
across 22 cities.
The CGHS has been criticized from the point of view of quality and
accessibility. Subscribers have complained of high out-of-pocket expenses due
to slow reimbursement and incomplete coverage for private health care (as
only 80% of cost is reimbursed if referral is made to private facility when such
facilities are not available with the CGHS).
Employee and State Insurance Scheme (ESIS)

The ESIS programme has attracted considerable criticism. A report based on
patient surveys conducted in Gujarat (Shariff, 1994 as quoted in Ellis R et
a,2000) found that over half of those covered did not seek care from ESIS
facilities. Unsatisfactory nature of ESIS services, low quality drugs, long
waiting periods, impudent behaviour of personnel, lack of interest or low
interest on part of employees and low awareness of ESI procedures, were
some of the reasons cited.
Other Government Initiatives

Apart from the government-run schemes, social security benefits for the
disadvantaged groups can be availed of, under the provisions of the Maternity
Benefit (Amendment) Act 1995, Workmen‘s Compensation (Amendment)
14
Act 1984, Plantation Labour Act 1951, Mine Mines Labour Welfare Fund Act
1946, Beedi Workers Welfare Fund Act 1976 and Building and other
Construction Workers (Regulation of Employment and Conditions of Service)
Act, 1996.
The Government of India has also undertaken initiatives to address issues

relating to access to public health systems especially for the vulnerable
sections of the society. The National Health Policy 2002 acknowledges this
and aims to evolve a policy structure, which reduces such inequities and
allows the disadvantaged sections of the population a fairer access to public
health services. Ensuring more equitable access to health services across the
social and geographical expanse of the country is the main objective of the
policy.
It also seeks to increase the aggregate public health investment through

increased contribution from the Central as well as state governments and
encourages the setting up of private insurance instruments for increasing the
scope of coverage of the secondary and tertiary sector under private health
insurance packages. The government envisages an increase in health
expenditure as a % of GDP from existing 0.9% to 2.0 % by 2010 and an
increase in the share of central grants from the existing 15% to constitute at
least 25% of total public health spending by 2010.
The State government spending for health in turn would increase from 5.5% to
7% of the budget by 2005, to be further increased to 8% by 2010.The National
Population Policy (NPP) 2000, envisages the establishment of a family
welfare-linked health insurance plan. As per this plan, couples living below
the poverty line who undergo sterilization with not more than two living
children would be eligible for insurance.
Under this scheme, the couple along with their children would be covered for
hospitalization not exceeding Rs 5 000 and a personal accident Insurance
cover for the spouse undergoing sterilization. The Institute of Health Systems
(IHS), Hyderabad has been entrusted the responsibility of operationalizing the
mandate of the NPP2000. The initial scheme proposed by the HIS was
discussed at a workshop in June 2003. The consensus at the meeting was that
the scheme, needed further improvement prior to its implementation even as a
pilot project.
15
In keeping with the recommendations of the Tenth Five Year Plan and the
National Health Policy (NHP) 2002, the Department of Family Welfare is
also proposing to commission studies in eight states covering eight districts, to
generate district-specific data, which is essential for conceptualization of a
reasonable and financially viable insurance scheme.
The Previous plan – the Tenth Five Year Plan (2002-07) - also focuses on
exploring alternative systems of health care financing including health
insurance so that essential, need-based and affordable health care is available
to all. The urgent need to evolve, implement and evaluate an appropriate
scheme for health financing for different income groups is acknowledged. In
the past, the government has tried to ensure that the poor get access to private
health facilities through subsidy in the form of duty exemptions and other
such benefits. Social health insurance for families living below the poverty
line has been suggested as a mechanism for reducing the adverse economic
consequences of hospitalization and treatment for chronic ailments requiring
expensive and continuous care.
In the budget for the year 2002-2003, an insurance scheme called Janraskha
was introduced, with the aim of providing protection to the needy population.
With a premium of Re 1/- per day, it ensured indoor treatment up to Rs 3 000
per year at selected and designated hospitals and outpatient treatment up to Rs
2 000 per year at designated clinics, including civil hospitals, medical
colleges, private trust hospitals and other NGO-run institutions. A few states
have started implementing this scheme under pilot phase.
Health insurance initiatives by State Governments

In the recent past, various state governments have begun health insurance
initiatives. For instance, the Andhra Pradesh government is implementing the
Aarogya Raksha Scheme since 2000, with a view to increase the utilization of
permanent methods of family planning by covering the health risks of the
acceptors. All people living below the poverty line and those who accept
permanent methods of family planning are eligible to be covered under this
scheme. The Government of Andhra Pradesh pays a premium of Rs 75 per
acceptor. The benefits to be availed of, include hospitalization costs up to Rs.
4000 per year for the acceptor and for his / her two children for a total period
of five years from date of the family planning operation. The coverage is for
common illnesses and accident insurance benefits are also offered. The
hospital bill is directly reimbursed by the Insurance Company, namely the
New India Assurance Company.
16
The Government of Goa along with the New India Assurance Company
in 1988 developed a medical reimbursement mechanism. This scheme can be
availed by all permanent residents of Goa with an income below Rs 50 000
per annum for hospitalization care, which is not available within the
government system. The non-availability of services requires certification
from the hospital Dean or Director Health Services. The overall limit is Rs 30
000 for the insured person for a period of one year.
A pilot project on health insurance was launched by the Government of

Karnataka and the UNDP in two blocks since October 2002. The aim of the
project was to develop and test a model of community health financing suited
for rural Community, thereby increasing the access to medical care of the poor.
The beneficiaries include the entire population of these blocks. The premium is
Rs 30 per person per year, with the government of Karnataka subsidizing the
premium of those below poverty line and those belonging to Scheduled Castes/
Scheduled Tribes. This premium entitles them to hospitalization coverage in
the government hospitals up to a maximum of Rs 2500 per year, including
hospitalization for common illnesses, ambulance charges, loss of wages at Rs.
50 per day as well as drug expenses at Rs 50 per day. Reimbursements are
made to an insurance fund which has been set up by the NGO / PRI with the
support of UNDP. The Government of Kerala is planning to launch a pilot
project of health insurance for the 30% families living below the poverty line.
The scheme would be associated with a government insurance company.
Currently, negotiations are under way with the IRA to seek service tax
exemption. The proposed premium is Rs 250 plus 5% tax. The maximum
benefit per family would be Rs 20 000. The amount for the premium would be
recovered from the drug budget (Rs 100), the PRI (Rs 100) and from the
beneficiary (Rs 62.50) while the benefits available would include cover for
hospitalization, deliveries involving surgical procedures (either to the mother
or the newborn). Instead of payment by the beneficiary, Smart Card facility
would be offered. This scheme would be applicable in 216 government
hospitals.
Current status of private health insurance in India
India has lessons to learn from the experience of Chile. India too has a dual
system of care—a private fee-for-service based sector where the money is
paid out-of-pocket by individual households and a tax-based public sector
where the providers are salaried. Utilization of insurance under both these
systems is partly restricted and rationed by the affordability of the individual
household and availability of the budget. On the other hand, insurance as a
17
means of financing is a far more sophisticated mechanism, requiring a
comprehensive understanding of the failures that characterize health insurance
markets.
For example, a problem such as asymmetry in information puts the patient
and the insurer at a disadvantage due to their inability to resist or challenge
medical opinion regarding an existing condition or future treatment. Besides,
in the absence of knowledge of prices, the provider can short change the two
by overcharging. Second, cashless insurance creates disincentives to control
costs as it appears to be a ‗free‘ good for the patient and the provider, often
resulting in excessive treatment by the provider (induced demand) and
frivolous use by the patient taking treatment even for a condition which he
would normally have ignored or cured with a home remedy (moral hazard).
Third, it is only the patients who know their health status. Since it is normally
those in need of health care who tend to subscribe to health insurance, this
puts the risk on insurance agencies to resort to extensive processes of risk
selection, such as medical examination, before being given admittance as an
enrollee and focusing on lowrisk groups, such as the young or healthy. Risk
selection in individual- based policies however results in increasing the
loading fee and consequently the cost of premium.
This is one reason for the attractive group discounts being as high as 67%. For
these reasons, private commercial health insurance is known to select its
customers—the young, healthy, rich, males—leaving the bad risks to the
government—old, poor, young women in the reproductive age group, and the
ill.
Health insurance in India is usually associated with the ‗Mediclaim‘ policy of

the GIC, which was introduced in 1986 as a voluntary health insurance
scheme offered by the public sector. The premium based on the age, risk and
the benefit package opted for, ranged from a minimum premium of Rs 201 for
those <25 years of age, to a maximum benefit of Rs 15,000 with discounts for
group memberships. In 2001, there were 78 lakh persons covered under
Mediclaim (Gupta 2003). The subscribers are usually from the middle and
upper class, especially since there is a tax benefit in subscribing to Mediclaim.
The standard Mediclaim policy covers only hospital care and domiciliary
hospitalization benefits. Most medical conditions are reimbursed though there
are important exclusions, such as pre-existing diseases, pregnancy and child
18
birth, HIV/AIDS, etc. Hospitals with more than 15 beds and registered with a
local authority can be identified as providers.
The insurance company (or the TPA, where applicable) administers the
scheme. Being an indemnity scheme, the patient pays the hospital bills and
submits the necessary documents to the company. The company in turn
reimburses the patient. A study of 621 GIC claims for the year 1998–99 by
Bhat and Reuben (2001) showed that the average time between submission of
documents and reimbursement is 121 days. This study also showed that one-
third of the claims were due to adverse selection; 38% pertained to doctor‘s
fees and 25% charges for diagnostic services. The provider-induced claims
thus accounted for 63%. Yet another interesting insight was that 22% of the
total claims were for the treatment of communicable diseases, while 64% were
for non-communicable diseases.
There is also uncertainty about the amount reimbursed, there are times when
the patient is reimbursed only partially, the usual reason being the
insufficiency of documentation. The policy is not renewed automatically and
is dependent on the timely payment of premium. Ellis et al. observed that the
GIC was more interested in whether the claim pertained to an existing disease
or whether the facility was qualified or not, but spent little time on detecting
fraud. With claims exceeding 30% a year, more than the household spending,
it reflects the problem of moral hazard which requires close monitoring.
Second, it was also observed that the GIC sets premium on the filing of claims
and not actual amounts settled, giving it a cushion year on year as settled
claims amounts are always lower than those filed, an amount that remains
unadjusted. During 1994, 4.4% of the insured persons made a claim, of which
only 75% of claims were settled. The claims ratio was 45%. However, of late,
the claims ratio is growing at a fast rate, allegedly because of collusion
between the patients, insurance agents and hospitals.
From the above discussion, five features that characterize the health insurance
system in India emerge:
By and large, the system offers traditional indemnity, under which the insured
first pay the amount and then seek reimbursement. Under indemnity, all
known diseases or health conditions are excluded and therefore such policies
typically have a large number of exclusions. This also means that those most
19
in need of insurance, i.e. the sick, get excluded for any financial risk
protection against the diseases they are suffering from.
It is a fee-for-service-based payment system. Such a system of payment is

advantageous for the provider since he bears no risk for the prices he can
charge for services rendered by him. Combined with the asymmetry in
information, such a system usually entails increased costs.
Policies provide a ceiling of the assured sum. Such a system, and that too
within a fee-for-service payment system, results in shortchanging the insured
as he gets less value for money, as the provider and the insurer have no
obligations to provide quality care and/or over provide/over charge services so
long as the amounts are within the assured amount of the insurance policy.
The system is based on risk-rated premiums. This again puts the risk on the
insured as the premium is fixed in accordance with the health status and age.
Under such a system, women in the reproductive age group, the old, the poor
and the ill get to pay higher amounts and are
discriminated against.
The system is voluntary, making it difficult to form viable risk pools for
keeping premiums low.
Reasons for poor penetration of health insurance

Penetration of health insurance has been slow and halting, despite the ‗huge
market‘ estimated to range between Rs 7.5–20 crores. Some reasons that
explain for the slow expansion of health insurance in the country are as
follows:
1. Lack of regulations and control on provider behaviour

The unregulated environment and a near total absence of any form of control
over providers regarding quality, cost or 282 Financing and Delivery of
Health Care Services in India ata-sharing, makes it difficult for proper
underwriting and actuarial premium setting. This puts the entire risk on the
insurer as there could be the problems of moral hazard and induced demand.
Most insurance companies are therefore wary about selling health insurance as
they do not have the data, the expertise and the power to regulate the
providers. Weak monitoring systems for checking fraud or manipulation by
clients and providers, add to the problem.
20
2. Unaffordable premiums and high claim ratios
Increased use of services and high claim ratios only result in higher premiums.
The insurance agencies in the face of poor information also tend to
overestimate the risk and fix high premiums. Besides, the administrative costs
are also high—over 30%, i.e. 15% commission to agent; 5.5% administrative
fee to TPA; own administrative cost 20%, etc. Patients also experience
problems in getting their reimbursements
including long delays to partial reimbursements.
3. Reluctance of the health insurance companies to promote

their products and lack of innovation
Apart from high claim ratios, the non-exclusivity of health insurance as a
product is another reason. In India, an insurance company cannot sell non-life
as well as life insurance products. Since insurance against fire or natural
disaster or theft is far more profitable, insurance companies tend to compete
by adding low incentive such as premium health insurance products to
important clients, cross-subsidizing the resultant losses. With a view to get the
non-life accounts, insurance companies tend to provide health insurance cover
at unviable premiums. Thus, there is total lack of any effort to promote health
insurance through campaigns regarding the benefits of health insurance and
lack of innovation to make the policies suitable to the needs of the people.
4. Too many exclusions and administrative procedures

Apart from delays in settlement of claims, non-transparent procedures make it
difficult for the insured to know about their entitlements, because of which the
insurer is able to, on one stratagem or the other, reduce the claim amount, thus
demotivating the insured and deepening mistrust. The benefit package also
needs to be modified to suit the needs of the insured. Exclusions go against the
logic of covering health risks, though, there can be a system where the
existing conditions can be excluded for a time period—one or two years but
not forever. Besides, the system entail equity implications.
5. Inadequate supply of services

There is an acute shortage of supply of services in rural areas. Not only is
there non-availability of hospitals for simple surgeries, but several parts of the
country have barely one or two hospitals with specialist services.
21
Many centres have no cardiologists or orthopaedicians for several non-
communicable diseases that are expensive to treat and can be catastrophic. If
we take the number of beds as a proxy for availability of institutional care, the
variance is high with Kerala having 26 beds per 1000 population compared
with 2.5 in Madhya Pradesh.
6. Co-variety risks
High prevalence levels of risks that could affect a majority of the people at the
same time could make the enterprise unviable as there would be no gains in
forming large pools. The result could be higher premiums. In India this is an
important factor due to the large load of communicable diseases. A study of
claims (Bhat 2002) found that 22% of total claims were for communicable
diseases.
22
RESEARCH PROBLEM
“Health Insurance: - Identifying awareness, preferences and

consumption patterns in the city of Jaipur”
Research Objective
The main objective of research is to identify the awareness,

preferences and consumption patterns of the people of the city of
Jaipur .what they think about Health Insurance and are they aware or
not about its benefits.
Variables:-
 Health Hazards Covered
 Premium Amount
 Risk cover Factor
 Time Period
 Medical Facilities
 Other Benefits
 No. of Hospitals associated
 Coverage Limit
 Free access health services
 Tax exemption
 Cashless benefits
Research Design
Descriptive Research: - Descriptive research includes surveys and fact
finding enquiries of different kinds. The major purpose of descriptive research
is description of state of affairs as it exists at present. The main characteristic
of this method is that the researcher has no control over the variables; he can
only report what has happened or what is happening.
23
Sampling Design
Population: People in the city of Jaipur (above 18 year age).
Sample Size: 200
Sample Design:
Non Probability
―Convince Sampling‖
Non-probability sampling technique has been used because the
population which includes all those people preferring these
shopping malls in Jaipur is very large. Secondly, source list of
the population cannot be made available.
DATA COLLECTION
Instrument: Questionnaire
Data Collection Method: Interrogation through Personal Interview.
Scaling Technique Used: Ranking Scales is used because of
comparison between five different Health Insurance Companies in
Jaipur city.
24
LIMITATIONS OF THE RESEARCH
 Limited knowledge of the researcher in the field of research may lead to

interpretation errors.
 The research was based on primary collection of data through Structured
Schedule, so there may be chances of human error and biasness.
 The research was dependant on the information provided by the
respondents who were very reluctant in providing right information and
often provides carelessly and results are drawn out by only these
information. So, sometimes all effort might fail to find the right result.
 As associated with every project, time and money were the major
limitations with project.
 Due to time constrains more time could not be devoted to individual
respondent.
 Due to unwillingness of providing any information, the respondents
filled the questionnaire casually which might have affected the
consolation.
 The projection is purely based on verbal meetings and may be
influenced by unprecedented factors.
 Non-co-operative behavior of respondent was a big problem in this
survey.
 While studying the report the above fact should be taken into
consideration.
To overcome the above limitations and to minimize their impact on the

findings of this report researcher had to meet more respondents than the actual
sample size.
25
DATA TABULATION & ANALYSIS
Gender
S.No Options No. Of Respondents

A. Male 146
B. Female 54
73% Respondents are male.

27% Respondents are female.
Age

A. 18-25 50
B. 26-35 77
C. 36-45 40
D. Above 45 33
25% Respondents age is between 18-25 years.

38.5% Respondents age is between 26-35 years.
20% Respondents age is between 36-45 years.
16.5% Respondents age is above 45 years.
Qualification

A. 12th 32
B. Graduate 54
C. Post Graduate 67
D. professional 47
16% Respondents are 12th passed.

27% Respondents are graduates.
26
33.5% Respondents are post graduate.
23.5% Respondents professional.
Annual Income

A. Below 10000 93
B. 10001-20000 52
C. 20001-30000 25
D. Above 30,000 30
46.5% Respondents annual income is below Rs. 10000

26% Respondents annual income is Rs. 10001-20000
12.5% Respondents annual income is Rs. 20001-30000
15% Respondents annual income is above Rs. 30000.
Occupation
A. Student 85
B. Private Employee 46
C. Govt. Employee 22
D. Business man 47
42.5% Respondents are Students .

23% Respondents are Private Employee.
11% Respondents are Govt. Employee.
23.5% Respondents are Business man.
Q.1 Do you have any Insurance Policy?

A. Yes 137
B. No 63
68.5% Respondents having Insurance Policy.

32.5% Respondents don’t have any kind of Insurance Policy.
27
Q.2 Are you aware about Health Insurance?
A. Yes 163
B. No 37
81.5% Respondents know about Health Insurance Policy.

18.5% Respondents don’t know about Health Insurance Policy.
Q.3 If yes, do you know benefits of Health Insurance?

A. Yes 129
B. No 71
64.5% Respondents aware about Health Insurance benefits.

35.5% Respondents don’t know benefits of Health Insurance.
Q.4 Do you have any Health Insurance?

A. Yes 75
B. No 125
37.5% Respondents having Health Insurance policy.

62.5% Respondents don’t have Health Insurance policy.
Q.5 If yes, which companies plan do you avail?

A. LIC 24
B. Bajaj Allianz 21
C. ICICI Lombard 12
D. HDFC Life Insurance 14
E. Others 4
32% users are availing LIC Health Insurance plan.

28% users are availing Bajaj Allianz Insurance Plan.
16% users are availing ICICI Lombard Health Insurance Plan.
28
18.67% users are availing HDFC Health Insurance Plan.
5.33% users are availing Other Health Insurance Companies Plan.
Q.6 How did you get this Health Insurance policy?

A. Employers Provides 43
B. Own Purchased 20
C. Family provides 12
57.33% Respondents got this Health Insurance from their employer.

26.67% Respondents own purchased Health Insurance.
16% Respondents got by Family.
Q.7 How much premium do you pay annually?

A. 1000-5000 62
B. 5001-10000 10
C. 10001-15000 3
D. Above 15,000 0
82.67% Respondents are paying Premium between Rs. 1000-5000.

13.33% Respondents are paying Premium between Rs. 5001-10000.
4% Respondents are paying Premium between Rs. 10001-15000.
Q.8 What types of benefits do you getting from this Health

Insurance Plan?
A. Health Expenses Recover 31
B. Tax benefits 18
C. Recover future uncertainty 26
 Out of 75 users of health insurance 41.33% think it’s beneficial for
health expenses recovery.
 24% users getting tax benefits.
 34.67% respondents getting benefits for Future Uncertainty.
29
Variables for Ranking
 Health hazards
 Premium amount
 Risk cover plan
 Time period
 Medical benefits
 Other benefits
 No. of Hospital Associated
 Free access health services
 Tax benefits
 Cashless benefits
30
Ranking given by the Respondents to “LIC Health Insurance Plan”
Respondent Health Risk Time Medical Other No. of Free Tax Cashless
No. hazards Premium Cover Period Benefits Benefits Hospitals access benefits benefits
Amount Plan Associated health
services
1 2 1 2 5 5 4 5 2 5 3
2 1 1 1 1 1 1 1 1 1 1
3 2 3 4 5 1 2 3 4 5 1
4 2 4 2 1 2 3 5 1 2 5
5 2 2 2 2 2 2 2 2 2 2
6 2 2 1 5 2 3 2 5 2 5
7 3 5 1 3 5 3 3 5 2 3
8 5 4 5 2 3 5 5 3 1 1
9 3 2 3 4 5 4 1 5 4 5
10 4 5 2 4 5 2 5 2 5 1
11 2 4 5 2 5 1 5 3 5 2
12 1 5 2 1 4 5 4 2 1 2
13 2 5 5 2 5 1 5 3 1 4
14 2 2 2 3 3 3 4 4 5 5
15 3 3 3 2 1 5 1 5 3 5
16 2 4 1 1 3 2 4 1 5 3
17 3 5 2 5 4 3 3 4 5 3
18 1 1 3 5 3 4 1 2 1 1
19 5 1 2 2 5 2 2 2 2 3
20 2 1 2 5 5 3 1 2 1 5
21 2 5 2 1 1 5 2 4 5 2
22 3 4 5 2 3 5 2 5 2 5
23 5 3 1 4 4 1 5 4 5 2
24 2 5 2 5 4 1 2 3 5 4
25 3 2 2 3 3 4 2 4 5 4
26 3 5 1 2 1 2 3 1 2 1
27 3 5 2 5 3 5 1 5 3 5
28 1 5 2 3 5 1 1 2 5 3
29 1 1 3 2 4 5 1 2 5 4
30 1 3 5 5 4 3 2 4 3 2
31 2 1 2 1 2 5 1 5 2 2
32 1 5 4 1 1 2 5 5 1 2
33 5 3 2 1 2 1 3 1 3 3
31
34 2 1 1 2 5 1 4 5 4 5
35 2 4 2 4 3 5 1 3 3 4
36 4 4 1 4 3 1 5 2 5 1
37 1 1 1 1 1 1 1 2 2 3
38 1 1 1 1 1 1 1 1 1 1
39 1 1 1 1 1 2 5 1 1 1
40 1 1 1 1 1 1 1 1 1 1
41 4 5 5 5 5 5 1 4 4 2
42 1 1 5 4 1 1 2 1 3 5
43 5 1 1 1 2 1 2 5 1 5
44 1 1 1 1 1 1 1 1 1 1
45 2 1 2 1 2 1 2 1 2 1
46 2 3 5 4 5 4 2 1 1 1
47 3 4 5 3 1 5 2 1 5 4
48 1 2 1 5 1 2 1 1 1 1
49 4 5 3 2 5 5 2 2 4 3
50 1 1 1 1 2 2 1 1 2 2
51 2 5 4 1 2 1 1 2 1 3
52 1 1 1 1 1 1 5 1 1 1
53 1 1 1 1 1 1 1 1 1 1
54 2 3 1 5 1 2 2 2 2 1
55 1 2 4 3 2 2 5 3 2 2
56 2 5 5 5 3 2 1 1 2 3
57 4 2 2 2 1 3 2 5 1 2
58 4 3 4 1 4 3 4 5 4 5
59 1 5 1 1 5 4 1 5 2 1
60 2 2 2 2 2 2 2 2 2 2
61 2 1 1 1 1 2 1 3 1 3
62 2 1 2 1 2 2 1 2 3 2
63 1 1 1 3 5 3 3 1 2 5
64 5 4 4 5 4 4 5 4 5 4
65 1 1 1 1 1 2 2 1 2 2
66 1 3 4 2 5 3 5 3 1 4
67 1 1 5 1 5 5 1 1 5 4
68 3 5 3 5 1 3 1 2 4 5
69 1 1 1 1 2 2 1 1 1 1
70 5 1 1 1 2 5 4 2 3 1
32
71 3 1 5 1 2 5 1 3 5 2
72 2 2 3 2 3 4 5 1 1 2
73 2 1 2 5 1 5 1 1 1 3
74 2 1 2 1 3 1 2 4 1 3
75 5 4 5 3 4 5 1 2 1 1
76 1 1 1 1 1 1 1 1 1 1
77 5 2 3 2 5 3 1 3 1 1
78 4 5 1 3 5 2 5 2 5 1
79 3 5 5 4 3 2 2 3 2 4
80 3 4 5 2 2 1 1 5 3 5
81 4 5 5 2 5 2 5 3 3 2
82 2 1 1 1 1 1 1 1 1 1
83 1 2 1 2 2 2 3 2 1 1
84 1 1 1 5 1 2 1 1 1 2
85 3 5 2 3 4 3 2 3 1 3
86 5 1 2 5 1 5 1 1 3 1
87 1 3 4 3 5 3 5 1 5 1
88 2 5 4 5 4 4 5 3 3 4
89 2 3 5 5 5 4 3 3 3 4
90 1 1 1 1 1 1 1 1 1 1
91 5 5 5 5 5 5 5 5 5 5
92 2 1 1 3 4 1 3 5 5 2
93 3 2 1 4 5 3 2 2 3 3
94 2 3 2 1 3 3 3 1 1 4
95 1 1 1 1 1 1 1 1 1 1
96 1 2 5 1 4 3 1 2 3 5
97 3 1 2 5 2 2 1 4 1 1
98 1 2 1 3 1 1 2 1 2 4
99 3 4 1 2 1 4 5 2 1 4
100 1 1 4 1 2 1 3 1 2 1
101 5 5 1 1 2 1 5 3 3 2
102 5 1 1 2 5 1 4 2 1 4
103 5 2 3 4 2 4 1 1 2 3
104 4 1 2 2 5 5 4 1 2 3
105 1 2 1 5 2 1 5 2 2 3
106 3 1 1 1 5 1 5 1 1 3
107 4 5 5 1 2 4 1 2 2 2
33
108 1 5 1 2 3 1 2 1 5 3
109 2 1 1 2 4 5 3 3 3 3
110 1 5 5 2 5 1 5 1 1 3
111 2 2 1 1 3 1 5 1 4 2
112 1 5 3 4 2 1 4 3 1 3
113 5 3 4 5 1 1 2 1 2 3
114 5 4 3 2 1 2 3 2 4 2
115 3 1 4 4 5 4 5 1 5 2
116 5 5 5 4 5 5 5 1 3 3
117 5 1 5 1 4 2 5 1 1 3
118 5 5 1 5 3 4 4 1 1 2
119 4 1 5 1 1 1 5 4 2 3
120 5 2 5 1 5 4 5 1 2 2
121 5 1 5 1 5 5 1 1 2 2
122 3 1 3 2 3 2 3 1 3 2
123 5 4 2 3 4 5 3 2 5 3
124 5 5 2 5 5 2 5 1 4 4
125 5 1 3 5 1 3 5 1 5 5
126 4 2 5 5 5 1 2 1 4 5
127 5 1 5 2 3 3 3 2 2 5
128 1 5 5 1 5 5 1 3 2 2
129 5 5 5 1 5 1 3 2 2 4
130 3 5 1 3 2 5 1 2 1 3
131 4 1 5 1 3 5 1 2 2 1
132 5 1 5 5 4 1 1 2 3 3
133 5 1 2 5 5 1 2 1 1 2
134 5 3 3 4 4 5 1 2 5 2
135 2 1 5 1 5 4 5 1 2 3
136 5 2 1 2 2 4 3 1 5 3
137 4 5 4 3 5 3 4 1 1 3
138 5 4 2 1 3 5 4 1 1 3
139 1 4 2 3 3 2 2 1 1 3
140 4 5 2 1 3 4 4 1 1 3
141 3 2 5 4 3 1 5 1 5 2
142 3 1 5 4 5 4 1 1 2 2
143 5 4 3 3 4 1 3 1 1 3
144 4 1 2 2 3 5 3 1 1 2
34
145 4 1 5 2 5 5 5 1 2 2
146 5 5 1 5 1 5 3 2 1 2
147 5 5 1 5 1 2 5 1 2 3
148 5 5 1 2 4 5 3 1 1 3
149 5 5 5 5 4 1 1 4 2 2
150 4 2 1 5 3 3 4 1 1 2
151 4 1 3 2 1 5 1 1 3 2
152 5 5 1 1 2 3 5 1 1 2
153 2 5 2 1 4 3 5 1 1 2
154 5 4 3 2 2 1 5 2 1 1
155 1 1 1 1 1 1 1 2 1 1
156 5 4 1 2 3 1 4 4 1 1
157 5 2 1 3 3 2 5 3 3 2
158 3 2 4 3 5 2 4 1 5 1
159 1 4 1 1 2 1 5 3 1 1
160 2 5 2 2 2 2 4 2 2 2
161 3 4 5 5 3 2 3 5 3 2
162 3 4 3 3 3 5 5 1 2 3
163 3 5 2 2 1 1 1 2 3 1
164 5 4 4 1 3 2 5 4 5 2
165 1 3 2 5 5 1 5 2 1 3
166 3 4 2 3 4 2 5 2 3 3
167 5 5 4 4 3 5 2 1 1 4
168 5 5 3 4 5 4 3 1 5 4
169 5 5 1 2 4 1 3 1 3 2
170 5 5 1 3 1 1 5 2 1 2
171 5 4 5 2 5 1 1 1 5 3
172 4 3 1 1 3 5 3 3 5 3
173 1 5 5 3 5 3 5 1 1 3
174 1 3 3 3 4 4 4 1 1 1
175 5 1 1 5 1 1 4 1 1 2
176 2 2 4 3 2 1 3 1 1 1
177 2 2 2 2 2 2 2 1 2 1
178 5 5 1 2 2 2 5 1 2 3
179 4 4 4 3 4 4 5 1 3 4
180 5 3 1 2 2 1 2 1 2 2
181 1 5 1 1 1 2 1 1 3 4
35
182 5 5 1 2 1 1 5 1 1 2
183 4 1 1 2 4 5 5 2 2 3
184 1 3 1 3 1 1 1 1 2 1
185 4 5 2 3 4 4 5 1 4 2
186 3 3 5 3 4 4 4 1 5 2
187 1 3 5 3 4 4 5 2 1 2
188 1 4 2 2 1 2 2 2 1 4
189 2 4 5 4 4 3 4 2 5 3
190 3 4 1 5 3 2 5 1 1 1
191 5 3 2 1 3 3 4 1 2 2
192 3 1 5 2 4 2 1 1 3 2
193 5 4 2 2 1 5 5 4 3 2
194 1 5 3 5 4 4 5 1 5 2
195 5 4 2 1 1 2 4 1 1 2
196 5 5 1 1 1 1 5 5 1 2
197 5 4 1 2 3 2 5 1 3 2
198 5 5 1 3 1 2 4 3 3 1
199 1 4 1 2 2 2 4 1 3 1
200 2 5 1 2 3 2 5 3 1 3
Responses given by the respondents to LIC

Rank Rank 2 Rank 3 Rank 4 Rank 5 Total
1
Health hazards 50 40 31 23 56 200
Premium Amount 61 27 22 33 57 200
Risk Cover Plan 71 46 21 18 44 200
Time Period 60 50 32 20 38 200
Medical Benefits 49 35 37 33 46 200
Other Benefits 60 47 27 26 40 200
No. of Hospitals 56 32 27 25 60 200
Associated
Free access health 95 47 24 16 18 200
services
Tax benefits 73 46 33 11 37 200
Cashless benefits 46 61 50 23 20 200
36
37
38
39
40
Ranking given by the Respondents to “Bajaj Allianz Health Insurance Plan”
Respondent Healt Risk Time Medical Other No. of Free Tax Cashless
No. h Premium Cover Period Benefits Benefits Hospitals access benefits benefits
hazards Amount Plan Associated health
services
1 3 5 3 4 3 5 4 1 3 1
2 2 2 2 2 1 2 2 2 2 2
3 3 4 5 1 2 3 4 5 1 2
4 1 5 3 3 3 4 3 5 1 4
5 3 4 3 4 3 4 3 4 3 4
6 5 5 3 2 1 1 1 4 3 2
7 2 3 5 4 3 2 1 4 5 2
8 1 1 1 1 2 4 4 2 5 4
9 2 3 2 5 4 5 3 3 3 4
10 1 4 1 3 2 1 4 1 4 3
11 3 3 4 3 4 4 2 2 4 1
12 3 1 5 4 3 1 2 1 4 3
13 3 4 4 1 4 2 2 4 2 1
14 3 5 3 4 2 2 3 2 3 4
15 1 4 1 3 2 3 2 1 2 1
16 3 5 2 2 2 3 5 2 4 2
17 1 4 1 4 5 2 4 5 4 2
18 2 2 1 4 4 3 2 1 3 3
19 4 2 3 1 1 1 1 3 1 2
20 3 3 5 4 3 5 2 3 3 1
21 3 4 4 2 3 4 3 3 4 1
22 4 1 4 1 2 3 1 4 1 1
23 4 2 2 1 1 2 4 3 4 3
24 4 4 3 3 3 2 1 2 4 1
25 4 1 5 1 1 3 1 3 3 2
26 2 4 4 3 2 3 4 5 4 2
27 2 4 1 2 2 3 3 4 1 4
28 2 4 1 2 4 2 3 1 4 2
29 2 3 2 4 2 2 4 4 3 1
30 3 1 2 2 2 4 5 1 1 1
31 1 2 1 2 1 4 3 4 1 1
32 2 3 3 2 2 1 4 4 2 1
33 4 2 1 3 1 3 2 3 5 4
34 5 2 2 1 2 2 2 3 5 3
35 3 3 3 5 1 4 5 5 1 5
41
36 3 3 2 1 2 3 4 3 4 2
37 3 2 4 3 2 4 3 1 4 2
38 5 4 2 5 2 2 2 2 5 2
39 4 2 2 5 2 4 4 4 4 2
40 2 2 2 2 2 2 2 2 2 2
41 1 4 4 3 4 4 3 1 1 1
42 2 2 4 3 2 2 1 2 1 4
43 4 2 2 2 1 2 1 4 2 1
44 2 2 2 2 2 2 2 2 2 2
45 1 2 4 2 1 2 1 2 1 2
46 3 2 2 5 4 3 1 2 2 2
47 2 3 4 2 2 1 3 2 4 5
48 3 3 2 4 2 3 2 3 2 2
49 4 3 3 2 5 5 2 2 4 3
50 4 4 3 2 4 5 1 1 3 3
51 2 2 2 2 1 1 2 2 1 1
52 1 4 3 3 5 2 5 1 2 1
53 5 5 2 2 5 2 2 2 5 5
54 3 2 4 5 4 5 5 3 5 5
55 4 2 3 4 2 1 3 5 1 2
56 2 1 5 2 4 3 1 2 1 3
57 3 4 4 4 2 3 4 4 1 1
58 3 1 3 5 2 5 1 4 2 3
59 5 2 3 2 3 4 5 3 2 4
60 2 4 3 3 4 3 2 4 1 3
61 4 3 4 5 3 4 5 3 3 4
62 3 3 2 2 3 1 2 2 2 1
63 1 3 1 2 1 3 2 1 2 1
64 3 2 3 2 1 2 2 2 1 4
65 4 3 3 3 5 5 4 3 2 5
66 5 2 2 2 2 1 1 2 3 1
67 2 5 1 3 1 2 3 1 2 5
68 4 2 2 4 2 1 4 2 4 3
69 2 4 2 4 2 2 5 1 3 4
70 2 3 2 4 3 1 3 2 4 2
71 4 2 2 2 1 4 3 3 2 3
72 4 2 4 5 3 4 5 2 4 3
73 1 5 5 5 2 3 4 2 3 1
74 3 3 1 4 3 4 2 4 5 2
42
75 1 5 3 5 2 2 1 5 3 5
76 3 3 1 1 1 2 2 1 2 2
77 2 2 2 2 2 2 2 2 2 2
78 4 1 2 1 4 1 2 2 2 2
79 3 3 2 2 4 1 4 1 4 3
80 2 4 2 3 1 1 1 2 1 1
81 2 3 4 1 1 2 5 4 2 4
82 3 4 4 3 4 1 4 2 4 5
83 3 2 2 2 2 2 2 2 2 2
84 2 5 1 3 2 1 3 2 1 1
85 3 2 2 3 2 3 2 3 2 1
86 1 3 2 4 3 1 2 2 1 5
87 2 5 1 1 2 4 5 3 1 2
88 4 2 5 4 2 4 4 2 4 4
89 1 1 1 1 1 1 1 1 1 1
90 4 2 2 2 1 2 3 2 2 2
91 2 3 4 3 5 2 3 5 4 2
92 3 1 4 4 4 4 3 1 1 4
93 3 2 5 5 3 2 1 1 4 1
94 4 3 3 3 1 4 5 3 2 1
95 3 3 3 2 4 4 1 3 2 5
96 4 5 2 2 4 3 2 5 4 2
97 4 1 3 5 3 1 2 1 2 4
98 2 2 1 1 1 1 2 5 2 2
99 2 1 2 2 2 5 1 2 3 3
100 4 3 2 3 2 3 3 1 2 2
101 2 1 2 5 1 2 4 2 2 2
102 4 2 5 1 2 2 5 3 4 4
103 1 2 4 5 4 3 2 2 3 2
104 5 2 3 4 1 2 1 5 3 3
105 2 1 5 4 1 2 4 4 3 3
106 2 2 5 2 1 2 4 5 3 2
107 2 1 4 3 3 2 5 1 2 2
108 2 4 5 1 2 2 3 3 3 3
109 4 3 2 5 1 4 5 2 3 3
110 2 4 1 1 4 2 1 2 3 2
111 3 1 5 2 2 2 4 3 2 2
112 2 3 4 5 1 2 1 2 3 3
113 4 5 1 2 3 2 5 2 3 3
43
114 2 3 4 1 2 1 5 3 2 4
115 1 2 5 5 4 5 4 4 2 2
116 2 4 1 3 1 4 1 3 3 3
117 2 4 1 5 3 3 4 2 3 3
118 4 3 2 4 1 2 3 2 2 3
119 1 2 3 4 2 2 1 5 3 3
120 1 1 4 4 4 5 4 5 2 2
121 4 2 4 2 1 1 2 2 2 2
122 4 5 4 1 4 1 4 2 2 2
123 4 5 4 4 5 4 2 1 3 4
124 4 4 5 4 4 3 4 5 4 4
125 4 2 4 4 2 4 4 3 5 4
126 5 3 4 1 2 2 3 2 5 2
127 1 2 1 4 4 2 4 1 5 3
128 2 4 4 2 4 4 2 1 2 3
129 1 1 4 2 4 2 5 3 4 2
130 4 4 2 2 5 4 2 1 3 2
131 5 2 4 2 4 4 2 1 1 3
132 4 2 4 4 5 2 2 3 3 3
133 4 2 5 4 4 2 3 2 2 2
134 4 2 4 5 3 2 2 3 2 2
135 5 4 4 3 4 5 4 2 3 2
136 3 3 5 1 2 5 2 2 3 3
137 3 1 2 4 4 4 1 2 3 2
138 1 5 5 3 3 3 5 5 3 3
139 2 1 5 5 4 3 1 5 3 2
140 3 4 5 2 2 3 1 2 3 3
141 2 3 1 5 5 4 3 2 2 2
142 4 4 4 5 1 2 5 2 2 2
143 3 1 5 1 2 5 2 2 3 3
144 3 5 4 5 5 4 5 2 2 3
145 5 4 2 1 4 4 4 2 2 3
146 4 1 2 4 2 1 1 5 2 2
147 4 4 2 4 2 3 4 2 3 4
148 4 4 2 1 5 1 4 2 3 4
149 4 2 4 4 5 5 2 1 2 5
150 1 5 5 4 1 1 5 2 2 3
151 2 5 2 1 5 4 2 2 2 2
152 3 2 5 3 3 5 4 2 2 2
44
153 4 3 1 5 2 2 3 5 2 2
154 3 2 4 4 3 5 3 4 1 2
155 2 3 4 2 4 3 3 3 1 2
156 1 2 5 4 5 3 5 1 1 1
157 2 3 2 2 5 4 3 2 2 1
158 2 5 1 2 2 5 2 2 1 1
159 5 1 3 4 5 5 2 2 1 2
160 4 2 3 5 5 5 3 2 2 1
161 5 1 1 4 1 1 1 3 2 2
162 5 5 2 5 2 3 2 4 3 2
163 4 3 3 4 4 4 3 3 1 1
164 3 2 5 4 5 1 1 3 2 3
165 4 2 5 2 3 5 3 5 3 3
166 5 5 1 2 5 4 3 1 3 3
167 2 1 3 2 2 2 1 1 4 4
168 2 4 5 2 1 2 1 4 4 4
169 2 3 4 5 2 5 4 2 2 3
170 3 2 4 4 3 4 2 2 2 2
171 1 1 3 3 3 5 3 3 3 2
172 5 4 2 3 1 1 5 2 3 2
173 2 4 4 2 4 4 4 1 3 4
174 4 1 5 5 5 5 5 5 1 4
175 4 5 4 4 2 3 1 2 2 2
176 1 5 1 5 1 2 4 2 1 2
177 5 5 5 5 5 5 5 2 1 1
178 4 3 5 5 3 3 4 2 3 4
179 3 3 3 4 3 5 4 2 4 2
180 1 2 5 5 3 5 5 2 2 3
181 4 2 3 3 3 3 2 2 4 3
182 1 1 2 1 3 3 1 2 2 2
183 1 2 5 3 2 3 4 2 3 2
184 5 1 3 4 3 3 3 2 1 1
185 1 1 1 1 1 3 1 5 2 5
186 2 5 1 5 5 5 1 3 2 3
187 2 2 2 4 1 3 1 3 2 4
188 4 3 3 4 2 3 4 3 4 4
189 1 2 4 5 3 1 3 1 3 4
190 2 3 4 2 2 4 3 3 1 1
191 2 2 4 5 4 1 3 2 2 2
45
192 2 4 2 4 2 5 2 2 2 3
193 2 5 4 3 5 3 3 2 2 2
194 3 2 4 3 5 3 1 3 2 2
195 3 2 3 4 3 4 2 2 2 2
196 3 1 4 5 5 4 2 5 2 2
197 2 1 4 5 4 4 3 3 2 2
198 2 4 3 5 5 5 3 2 1 1
199 3 2 3 5 4 4 5 2 1 1
200 4 4 5 3 5 5 2 2 3 2
Responses given by the respondents to Bajaj Allianz

Health hazards 31 56 45 51 17 200
Premium 33 60 41 39 27 200
Amount
Risk Cover Plan 32 49 35 50 34 200
Time Period 29 50 33 48 40 200
Other Benefits 32 53 41 43 31 200
No. of Hospitals 39 51 41 41 28 200
Associated
services
Tax benefits 37 70 50 32 11 200
46
47
48
49
50
Ranking given by the Respondents to “HDFC Standrad Health Insurance Plan”
Respond Health Risk Time Medical Other No. of Free Tax Cashless
ent No. hazards Premium Cover Period Benefits Benefits Hospitals access benefits benefits
Amount Plan Associated health
services
1 4 4 1 3 4 3 3 4 4 2
2 3 3 3 3 4 4 5 3 3 3
3 4 5 1 2 4 1 2 3 4 3
4 3 3 1 2 1 5 1 4 3 3
5 1 1 1 1 1 1 1 1 1 1
6 4 3 2 3 3 4 3 3 5 3
7 1 4 3 2 1 1 2 3 4 1
8 2 2 3 3 1 3 3 1 4 3
9 1 1 1 1 3 3 2 2 2 3
10 3 3 3 2 1 3 3 3 2 2
11 4 2 3 1 3 3 3 1 3 5
12 2 3 4 5 1 2 3 4 5 1
13 1 2 3 3 3 3 1 5 3 2
14 1 1 1 1 1 1 1 1 1 1
15 4 5 4 1 3 2 3 3 1 3
16 1 3 3 4 1 4 3 3 2 1
17 2 3 3 2 3 4 5 1 3 1
18 5 3 2 3 5 1 3 3 4 4
19 3 4 4 3 3 3 5 1 3 1
20 4 2 3 3 2 4 4 5 2 2
21 1 2 3 5 2 3 5 2 2 3
22 5 2 3 5 1 2 3 3 3 3
23 3 1 3 2 2 4 3 2 1 4
24 3 3 1 2 2 3 4 1 3 2
25 5 3 3 2 2 5 4 2 2 1
26 1 3 5 5 5 4 2 3 3 3
27 1 3 3 1 1 2 2 3 2 3
28 3 3 3 1 3 5 5 3 2 1
29 5 4 1 3 5 3 2 3 2 3
30 5 4 4 3 5 2 1 2 2 3
31 4 3 3 3 3 2 2 2 3 3
32 3 2 2 5 3 3 3 1 5 5
33 3 1 3 2 3 2 1 2 4 5
34 1 2 1 3 2 2 3 4 2 3
35 2 1 5 2 1 2 3 1 3 3
51
36 4 3 2 5 4 3 5 4 1 1
37 2 2 3 2 3 3 3 3 2 3
38 2 3 3 2 3 2 3 3 3 3
39 3 4 5 3 5 3 5 5 4 5
40 2 3 3 2 3 1 2 2 3 3
41 3 3 3 2 3 3 4 3 2 3
42 3 3 3 3 3 3 3 3 3 2
43 5 3 5 3 4 3 5 3 5 3
44 3 4 3 3 3 3 3 3 3 3
45 4 1 4 1 3 2 3 3 4 3
46 1 2 3 1 3 2 4 3 3 3
47 2 1 3 1 4 1 3 2 4 4
48 4 4 3 2 4 5 1 1 3 3
49 4 5 3 3 5 4 5 5 4 5
50 4 2 2 2 3 5 2 3 3 2
51 2 2 3 3 2 3 4 4 2 2
52 2 3 5 2 2 3 4 2 3 2
53 5 5 4 3 4 5 4 4 3 5
54 3 3 3 1 5 4 2 5 5 5
55 1 1 3 2 1 4 2 2 4 2
56 2 3 5 4 3 4 3 2 3 4
57 3 1 2 3 2 5 1 2 1 3
58 4 3 2 2 1 2 5 3 3 2
59 3 4 3 4 5 3 4 5 5 3
60 1 2 3 5 2 3 5 1 3 2
61 3 4 3 4 5 1 3 4 1 4
62 4 3 2 1 2 1 1 3 3 1
63 2 5 5 4 3 2 3 5 4 3
64 2 3 4 3 4 2 3 3 1 3
65 3 4 2 4 2 4 2 2 3 1
66 3 5 1 2 4 2 3 3 2 5
67 1 3 1 3 4 1 4 4 2 3
68 4 2 3 5 1 3 2 4 3 5
69 3 4 3 3 3 2 1 4 4 5
70 5 3 2 4 1 3 4 1 3 1
71 3 4 4 3 1 2 3 5 2 3
72 4 5 3 3 2 3 3 3 4 5
73 3 4 4 3 3 3 3 3 4 4
74 4 2 3 2 3 3 3 3 4 3
75 3 4 3 4 3 4 3 3 4 3
52
76 3 4 1 3 3 2 5 1 3 3
77 2 2 5 1 3 3 3 3 2 5
78 1 2 1 5 5 5 5 1 3 2
79 1 2 3 5 5 3 3 1 1 3
80 2 3 3 1 3 3 2 1 2 4
81 4 3 3 3 3 3 3 3 3 3
82 2 1 1 2 3 2 3 2 2 1
83 2 4 3 4 3 1 3 2 3 3
84 2 4 5 1 3 3 2 2 1 5
85 4 4 5 4 4 3 4 5 4 3
86 5 4 1 2 1 2 1 5 2 5
87 4 4 5 5 5 5 5 4 4 4
88 4 4 4 4 4 4 4 5 5 4
89 4 4 4 4 4 4 4 5 5 4
90 3 2 3 2 4 3 4 3 3 4
91 2 2 3 3 1 2 2 3 4 3
92 4 5 4 1 2 4 2 2 3 3
93 4 2 4 2 2 2 1 4 5 1
94 4 4 4 4 5 5 2 3 3 3
95 3 2 4 3 3 2 3 2 2 4
96 5 5 1 2 2 2 4 5 1 2
97 1 3 3 3 4 3 3 3 4 3
98 3 3 3 1 3 4 3 3 4 5
99 2 2 3 4 3 2 2 3 3 1
100 2 3 3 3 3 3 1 3 3 3
101 1 4 3 4 3 3 3 2 2 2
102 3 3 4 5 1 5 3 4 3 4
103 2 3 1 5 4 3 2 2 3 4
104 1 3 4 5 3 1 3 3 3 4
105 5 5 4 3 3 3 3 3 2 2
106 4 3 4 5 2 3 3 2 3 3
107 1 3 2 4 5 1 3 2 2 2
108 3 3 4 5 1 3 5 3 3 2
109 5 5 4 3 3 2 1 3 2 4
110 3 3 4 5 3 3 2 2 2 2
111 4 5 4 3 1 5 1 2 3 3
112 1 3 5 2 4 1 5 3 2 2
113 3 4 5 1 2 3 4 3 2 2
114 1 2 1 2 4 3 1 4 3 3
115 5 3 2 1 2 3 3 2 3 2
53
116 4 1 2 2 2 3 2 3 2 3
117 4 3 2 3 1 4 2 3 4 4
118 3 2 3 3 5 3 5 3 3 4
119 5 3 4 5 3 5 2 3 2 2
120 2 4 3 3 2 3 3 2 3 2
121 3 3 3 3 2 2 3 2 2 2
122 5 4 5 3 5 5 5 2 2 3
123 1 3 3 5 2 3 1 4 4 5
124 3 3 4 3 1 1 1 4 2 5
125 3 3 5 3 3 5 1 4 2 4
126 3 4 3 2 3 3 4 2 2 2
127 2 3 2 1 5 4 5 3 1 2
128 3 1 1 3 3 1 3 3 4 5
129 2 2 1 3 3 3 4 2 3 2
130 5 1 3 4 4 2 3 2 2 4
131 3 3 1 3 5 1 3 3 2 5
132 3 3 1 3 3 3 3 3 3 3
133 3 3 4 3 3 3 4 2 2 2
134 3 1 5 1 5 1 3 2 3 4
135 4 5 2 5 3 2 3 2 2 2
136 3 5 4 5 3 2 4 3 3 3
137 2 3 5 5 1 1 5 2 3 2
138 5 1 1 4 4 4 1 3 3 4
139 3 5 4 2 5 4 5 2 3 4
140 1 1 4 3 5 1 2 3 3 3
141 4 1 3 2 1 3 4 2 2 2
142 5 5 2 1 4 3 4 2 2 2
143 4 2 4 4 5 3 1 3 3 4
144 2 4 5 4 4 3 1 3 2 3
145 3 3 4 5 3 2 1 3 3 4
146 3 2 3 3 3 2 2 2 3 4
147 1 3 3 3 3 4 3 4 4 3
148 3 3 3 3 3 2 5 4 3 2
149 3 1 3 3 2 4 5 5 4 5
150 2 3 4 3 2 5 2 3 3 3
151 3 3 1 5 4 3 3 2 2 2
152 1 1 3 4 5 4 2 2 3 2
153 1 1 5 4 1 5 1 2 1 2
154 1 1 5 5 1 3 1 2 2 2
155 5 5 5 5 2 4 2 2 2 1
54
156 2 1 3 5 2 5 2 1 1 1
157 1 1 4 4 1 3 4 1 1 1
158 5 1 2 4 4 3 3 1 1 1
159 3 3 5 5 3 4 1 2 1 1
160 5 3 5 4 1 4 2 1 2 2
161 2 2 3 2 4 4 5 2 2 2
162 4 4 1 4 4 4 4 2 3 4
163 2 1 5 1 3 5 2 1 1 1
164 1 3 2 5 1 4 2 3 3 3
165 3 4 3 1 2 4 1 3 3 4
166 1 2 4 1 2 5 2 3 4 2
167 3 3 2 3 5 3 3 4 4 4
168 3 1 2 1 3 1 5 4 4 4
169 1 1 5 4 5 4 2 3 4 3
170 2 1 5 5 2 5 3 2 2 2
171 4 5 2 4 1 2 2 2 3 3
172 1 5 4 4 2 4 2 2 3 4
173 3 1 3 1 3 5 3 4 4 4
174 3 4 2 2 3 3 3 4 5 3
175 3 4 5 3 3 2 5 2 1 1
176 3 1 3 2 5 3 2 2 2 2
177 3 3 3 3 3 3 3 1 1 1
178 3 4 4 4 4 4 3 4 4 3
179 1 2 1 2 1 3 3 2 3 2
180 3 5 4 4 4 4 4 3 3 2
181 3 1 5 5 2 4 4 3 2 2
182 3 3 5 3 2 2 2 2 2 2
183 3 4 4 5 5 2 2 2 1 2
184 3 4 4 1 4 5 4 1 1 1
185 3 2 4 5 3 2 3 5 3 4
186 5 4 4 4 1 3 2 3 2 2
187 3 4 3 2 5 5 4 4 2 4
188 5 2 1 5 5 5 1 4 2 2
189 5 3 1 2 1 4 5 4 2 3
190 4 2 3 1 4 1 4 1 1 1
191 1 4 3 3 2 5 1 2 3 3
192 4 5 1 5 3 4 5 3 3 2
193 1 2 5 5 2 4 4 2 2 3
194 4 1 5 4 2 5 2 2 2 2
195 1 1 5 5 2 5 3 2 2 2
55
196 2 2 5 4 2 5 3 2 2 2
197 1 3 5 4 2 5 1 2 3 4
198 4 2 2 4 3 4 1 1 1 1
199 4 1 4 4 1 5 2 1 1 1
200 3 2 3 5 4 4 3 2 2 2
Responses given by the respondents to HDFC Standard

Rank 1 Rank 2 Rank 3 Rank 4 Rank 5 Total
Health hazards 38 33 66 39 24 200
Premium 35 38 66 40 21 200
Amount
Risk Cover 29 24 71 42 34 200
Plan
Time Period 29 38 58 37 38 200
Medical 35 39 65 32 29 200
Benefits
Other Benefits 22 39 67 41 31 200
No. of Hospitals 31 43 67 31 28 200
Associated
Free access 26 63 68 28 15 200
health services
Tax benefits 25 61 71 33 10 200
Cashless 28 55 62 35 20 200
benefits
56
57
58
59
Responses given by the respondents to “ICICI Lombard”
Respo Risk Time Medical Other No. of Free Tax Cashless
ndent Premium Cover Period Benefits Benefits Hospitals access benefits benefits
No. Amount Plan Associated health
services
60
1 3 4 2 2 2 2 3 2 5
2 4 5 4 3 3 3 4 5 4
3 2 2 3 5 4 1 1 2 5
4 2 4 4 5 1 2 3 4 2
5 5 5 5 5 5 5 5 5 5
6 2 4 4 5 5 5 2 4 4
7 2 2 1 2 4 4 2 1 5
8 3 4 4 4 2 1 4 3 2
9 5 5 3 1 2 4 1 1 2
10 2 4 1 3 4 2 5 3 4
11 1 2 4 2 2 1 5 2 4
12 4 1 3 2 3 1 3 3 4
13 3 2 5 2 5 3 2 5 3
14 4 5 2 5 5 5 5 5 2
15 2 2 5 5 1 4 2 4 2
16 2 5 5 5 1 2 4 1 4
17 1 4 1 2 5 2 3 2 4
18 4 5 2 1 2 4 4 2 2
19 5 5 4 4 5 4 4 4 5
20 4 4 1 4 2 3 4 1 3
21 3 5 4 4 2 1 1 3 5
22 3 2 4 4 1 4 2 4 2
23 4 4 3 3 5 2 1 3 5
24 2 4 1 1 4 5 4 2 3
25 5 4 4 5 1 5 1 1 3
26 2 3 4 4 5 5 4 5 5
27 2 4 3 5 1 4 2 5 2
28 2 5 4 1 4 4 5 1 5
29 2 5 5 3 4 5 5 4 5
30 2 3 1 3 5 3 3 4 4
31 4 4 4 4 3 4 3 5 5
32 1 1 4 4 4 2 2 4 3
33 5 4 5 4 5 4 4 2 1
34 4 4 4 4 4 3 1 2 1
35 1 4 2 5 3 4 1 5 2
36 5 4 5 5 1 2 4 2 4
37 4 3 2 3 2 4 3 5 4
38 3 4 4 4 4 4 4 4 4
39 4 4 4 4 1 2 2 5 4
40 3 4 4 4 4 4 3 3 4
41 2 2 4 2 2 4 3 5 4
42 4 2 1 4 4 3 4 4 2
43 4 5 4 4 4 4 2 4 3
44 4 4 4 3 4 4 5 4 5
61
45 5 1 4 4 4 4 4 4 4
46 5 1 3 2 1 4 4 3 4
47 1 2 5 4 3 5 4 2 2
48 4 4 3 3 4 4 4 3 3
49 3 3 2 4 5 2 1 3 3
50 4 4 4 4 5 4 3 3 3
51 3 1 1 4 4 3 4 4 4
52 4 4 4 4 4 3 3 4 4
53 4 3 4 5 2 2 4 4 4
54 4 5 1 5 4 5 5 4 3
55 5 2 4 1 5 3 4 3 4
56 3 2 3 4 5 5 5 5 4
57 5 4 3 4 2 4 3 4 5
58 4 1 4 1 2 2 1 3 2
59 1 4 4 2 1 4 2 4 4
60 1 1 1 1 1 1 1 1 1
61 4 4 4 5 4 1 5 4 4
62 5 5 5 4 5 4 5 5 5
63 5 4 4 3 4 5 5 4 2
64 1 1 2 1 3 2 2 3 1
65 4 3 5 3 5 4 4 4 4
66 2 5 5 4 5 1 4 4 2
67 3 4 5 3 3 5 5 1 1
68 2 4 2 5 4 3 5 1 2
69 4 4 3 5 4 5 3 2 4
70 3 4 5 4 3 2 1 5 4
71 4 3 3 5 2 2 5 2 5
72 3 2 4 4 1 1 4 5 5
73 4 4 2 4 2 4 2 3 4
74 3 5 2 5 4 4 2 5 2
75 1 4 5 2 4 4 5 3 5
76 3 4 3 4 3 4 4 3 4
77 5 4 4 2 4 4 5 4 4
78 5 4 4 2 4 2 5 3 4
79 1 4 2 2 4 4 5 4 3
80 1 2 4 4 4 2 2 4 2
81 2 2 4 2 4 1 5 1 1
82 4 4 4 4 4 4 4 4 4
83 4 1 2 3 2 3 2 3 1
84 5 4 2 4 4 4 4 4 4
85 2 4 3 2 2 1 4 3 2
86 2 3 2 5 2 2 4 2 4
87 1 2 5 4 1 2 4 3 2
88 1 2 2 1 1 2 2 3 4
62
89 4 2 2 2 4 3 5 4 4
90 1 2 5 3 4 2 2 2 3
91 3 1 1 2 1 1 4 3 1
92 4 3 2 1 5 4 3 2 5
93 1 5 1 3 1 2 4 3 2
94 4 5 5 1 2 3 2 5 2
95 3 5 4 5 4 4 4 3 3
96 3 2 4 5 5 3 3 4 3
97 4 4 2 5 4 4 2 5 4
98 4 4 4 4 3 4 5 5 2
99 1 4 5 4 1 1 4 4 5
100 4 2 4 4 4 4 4 4 4
101 5 1 1 2 1 5 2 2 2
102 1 1 2 5 1 4 4 3 4
103 2 3 4 2 4 1 3 3 2
104 1 2 2 5 5 4 3 3 3
105 2 1 5 2 1 5 3 2 3
106 1 1 1 5 1 5 3 3 2
107 5 5 1 2 4 1 2 2 2
108 5 1 2 3 1 2 3 3 3
109 1 1 2 4 5 3 3 2 3
110 5 5 2 5 1 5 3 2 2
111 2 1 1 3 1 5 2 3 2
112 5 3 4 2 1 4 3 2 3
113 3 4 5 1 1 2 3 2 3
114 4 3 2 1 2 3 2 3 4
115 1 4 4 5 4 5 2 3 2
116 5 5 4 5 5 5 3 2 3
117 1 5 1 4 2 5 3 4 3
118 5 1 5 3 4 4 2 3 3
119 1 5 1 1 1 5 3 2 3
120 2 5 1 5 4 5 2 3 2
121 1 5 1 5 5 1 2 2 2
122 1 3 2 3 2 3 2 2 2
123 4 2 3 4 5 3 3 4 4
124 5 2 5 5 2 5 4 2 4
125 1 3 5 1 3 5 5 2 4
126 2 5 5 5 1 2 5 2 2
127 1 5 2 3 3 3 5 1 3
128 5 5 1 5 5 1 2 4 3
129 5 5 1 5 1 3 4 3 2
130 5 1 3 2 5 1 3 2 2
131 1 5 1 3 5 1 1 2 3
132 1 5 5 4 1 1 3 3 3
63
133 1 2 5 5 1 2 2 2 2
134 3 3 4 4 5 1 2 3 2
135 1 5 1 5 4 5 3 2 2
136 2 1 2 2 4 3 3 3 3
137 5 4 3 5 3 4 3 3 2
138 4 2 1 3 5 4 3 3 3
139 4 2 3 3 2 2 3 3 2
140 5 2 1 3 4 4 3 3 3
141 2 5 4 3 1 5 2 2 2
142 1 5 4 5 4 1 2 2 2
143 4 3 3 4 1 3 3 3 3
144 1 2 2 3 5 3 2 2 3
145 1 5 2 5 5 5 2 3 3
146 5 1 5 1 5 3 2 3 2
147 5 1 5 1 2 5 3 4 4
148 5 1 2 4 5 3 3 3 4
149 5 5 5 4 1 1 2 4 5
150 2 1 5 3 3 4 2 3 3
151 1 3 2 1 5 1 2 2 2
152 5 1 1 2 3 5 2 3 2
153 5 2 1 4 3 5 2 1 2
154 4 3 2 2 1 5 1 2 2
155 1 1 1 1 1 1 1 2 2
156 4 1 2 3 1 4 1 1 1
157 2 1 3 3 2 5 2 1 1
158 2 4 3 5 2 4 1 1 1
159 4 1 1 2 1 5 1 1 2
160 5 2 2 2 2 4 2 2 1
161 4 5 5 3 2 3 2 2 2
162 4 3 3 3 5 5 3 3 2
163 5 2 2 1 1 1 1 1 1
164 4 4 1 3 2 5 2 3 3
165 3 2 5 5 1 5 3 3 3
166 4 2 3 4 2 5 3 4 3
167 5 4 4 3 5 2 4 4 4
168 5 3 4 5 4 3 4 4 4
169 5 1 2 4 1 3 2 4 3
170 5 1 3 1 1 5 2 2 2
171 4 5 2 5 1 1 3 3 2
172 3 1 1 3 5 3 3 3 2
173 5 5 3 5 3 5 3 4 4
174 3 3 3 4 4 4 1 5 4
175 1 1 5 1 1 4 2 1 2
176 2 4 3 2 1 3 1 2 2
64
177 2 2 2 2 2 2 1 1 1
178 5 1 2 2 2 5 3 4 4
179 4 4 3 4 4 5 4 3 2
180 3 1 2 2 1 2 2 3 3
181 5 1 1 1 2 1 4 2 3
182 5 1 2 1 1 5 2 2 2
183 1 1 2 4 5 5 3 1 2
184 3 1 3 1 1 1 1 1 1
185 5 2 3 4 4 5 2 3 5
186 3 5 3 4 4 4 2 2 3
187 3 5 3 4 4 5 2 2 4
188 4 2 2 1 2 2 4 2 4
189 4 5 4 4 3 4 3 2 4
190 4 1 5 3 2 5 1 1 1
191 3 2 1 3 3 4 2 3 2
192 1 5 2 4 2 1 2 3 3
193 4 2 2 1 5 5 2 2 2
194 5 3 5 4 4 5 2 2 2
195 4 2 1 1 2 4 2 2 2
196 5 1 1 1 1 5 2 2 2
197 4 1 2 3 2 5 2 3 2
198 5 1 3 1 2 4 1 1 1
199 4 1 2 2 2 4 1 1 1
200 5 1 2 3 2 5 3 2 2
Responses given by the respondents to ICICI Lombard

Health 29 23 30 48 70 200
hazards
Premium 39 31 28 53 49 200
Amount
65
Risk Cover 45 39 22 51 43 200
Plan
Time Period 36 48 32 49 35 200
Medical 30 33 37 56 44 200
Benefits
Other 49 40 19 53 39 200
Benefits
No. of 30 31 30 57 52 200
Hospitals
Associated
Free access 25 60 49 41 25 200
health
services
Tax benefits 24 54 59 43 20 200
Cashless 18 66 43 52 21 200
benefits
66
67
68
69
70
Responses given by the respondents to “Others Companies”
Respo Health Risk Time Medical Other No. of Free Tax Cashl
ndent No. hazards Premium Cover Period Benefit Benefits Hospitals access benefit ess
Amount Plan s Associate health s benef
d services its
1 1 2 5 1 1 1 1 5 1 4
2 5 5 4 5 5 5 4 5 4 5
3 1 1 3 4 3 5 5 2 2 4
4 5 1 5 5 4 2 4 2 5 1
5 4 3 4 3 4 3 4 3 4 3
6 1 1 5 1 4 2 4 1 1 1
7 5 1 4 5 4 5 5 1 3 1
8 4 5 2 5 5 1 2 5 2 5
9 5 4 4 2 2 1 5 4 5 1
10 5 1 5 5 4 5 1 4 1 5
11 2 5 1 5 1 5 4 4 1 3
12 4 2 3 2 5 4 5 5 2 5
13 5 1 1 4 1 4 4 1 4 5
14 4 3 4 5 4 4 2 3 2 3
15 5 1 5 4 4 4 5 4 5 4
16 5 1 4 3 4 5 1 5 3 5
17 5 2 5 3 1 1 1 2 1 5
18 3 5 4 1 2 5 5 5 5 5
19 1 3 1 5 2 4 3 5 5 4
20 5 5 1 2 1 1 5 1 5 4
21 5 1 1 3 5 1 4 5 1 4
22 1 5 1 3 5 4 5 1 5 4
23 1 2 5 5 5 3 1 5 2 1
24 1 1 5 4 5 5 3 5 1 5
25 1 1 5 4 5 5 3 5 1 5
26 1 4 1 5 4 2 3 5 4 5
27 5 1 2 1 3 1 1 2 1 4
28 5 1 5 4 4 4 5 1 4 1
29 5 1 4 5 2 3 2 4 3 4
30 4 4 4 1 1 1 3 1 1 2
31 2 5 1 4 1 1 4 5 5 5
71
32 3 5 5 5 5 1 5 1 4 4
33 5 4 5 3 5 5 1 3 3 4
34 1 4 5 4 5 4 5 5 1 2
35 1 5 5 5 1 5 5 4 1 4
36 4 5 5 1 4 1 2 2 4 1
37 5 2 3 3 4 4 1 5 1 5
38 2 5 2 4 5 5 2 5 3 5
39 3 5 5 3 5 5 5 5 3 5
40 5 5 5 3 5 5 1 5 2 5
41 5 5 3 5 3 5 3 4 5 3
42 5 1 1 1 1 3 5 5 2 5
43 5 5 1 5 5 5 5 5 5 1
44 1 5 4 5 5 5 5 1 5 4
45 4 5 3 5 5 5 3 4 3 4
46 5 4 5 5 5 5 5 5 5 5
47 5 4 5 2 1 5 5 5 5 5
48 5 5 1 4 5 4 1 5 1 1
49 5 5 5 2 5 5 5 5 5 5
50 4 4 4 3 5 5 2 1 4 3
51 3 3 5 5 3 3 3 4 5 5
52 3 1 5 5 1 3 4 5 5 5
53 3 3 5 5 3 5 1 5 3 3
54 5 5 2 3 3 4 3 5 2 3
55 1 1 2 2 3 3 1 1 5 4
56 4 4 1 5 2 1 4 1 4 1
57 5 2 1 1 5 1 3 3 3 5
58 5 4 1 1 5 1 5 1 5 1
59 1 5 5 5 5 1 3 4 5 1
60 3 2 5 5 3 5 3 1 5 5
61 5 5 5 3 4 5 3 4 4 2
62 5 5 5 3 4 5 3 4 5 5
63 4 2 4 3 3 4 5 3 4 3
64 5 4 5 5 4 5 4 4 5 3
65 1 2 2 1 2 1 1 1 1 2
66 3 5 5 4 5 4 5 5 5 5
67 5 1 2 1 3 1 4 5 5 3
68 2 4 3 1 1 4 2 4 3 2
72
69 5 1 5 1 3 5 2 3 5 1
70 3 5 5 2 4 5 4 5 5 3
71 1 5 5 4 5 1 5 5 1 2
72 1 5 1 2 4 1 3 4 1 4
73 4 1 1 1 5 5 2 3 4 4
74 1 2 5 1 5 1 5 1 2 1
75 4 2 1 4 1 5 5 1 2 1
76 2 5 2 4 5 1 5 4 5 4
77 5 5 5 5 5 5 5 5 5 5
78 1 3 5 5 1 5 3 4 5 5
79 5 1 3 5 1 5 1 4 1 2
80 5 1 3 1 4 3 3 4 5 5
81 4 5 1 3 3 5 4 3 5 1
82 5 1 1 5 1 5 3 4 5 3
83 5 5 5 5 5 5 5 5 5 5
84 2 3 2 2 3 2 3 2 2 1
85 4 3 5 1 5 5 5 5 5 5
86 4 3 1 2 1 3 2 1 3 2
87 1 3 4 3 3 1 3 2 5 5
88 2 5 3 1 3 5 3 3 1 3
89 5 5 5 5 5 5 5 5 5 5
90 5 5 5 5 5 5 5 5 5 5
91 5 5 5 4 2 5 5 4 5 5
92 4 4 2 2 3 3 4 4 2 2
93 1 3 2 4 5 3 5 4 1 4
94 2 2 4 5 4 4 1 5 5 5
95 4 5 5 5 2 3 1 1 4 1
96 2 4 3 5 2 5 5 3 5 5
97 2 4 4 3 1 4 5 4 5 1
98 5 5 5 4 3 5 5 1 3 5
99 5 5 5 5 5 2 5 4 1 1
100 5 5 5 1 5 5 4 5 5 3
101 3 2 4 2 4 5 1 2 1 2
102 1 5 2 3 4 3 2 4 2 5
103 3 2 1 5 4 2 3 1 2 4
104 1 4 5 3 2 4 5 5 2 3
105 4 3 2 1 5 4 1 2 1 5
73
106 1 5 2 3 4 5 1 2 2 5
107 5 4 3 2 1 5 4 2 1 4
108 5 1 2 3 4 5 1 2 4 5
109 1 2 3 4 5 1 2 4 3 2
110 5 1 2 3 1 5 4 2 4 1
111 1 3 2 4 5 3 2 3 1 5
112 1 2 3 4 5 1 2 2 3 4
113 1 2 3 4 5 4 3 4 5 1
114 1 4 3 5 2 3 1 2 3 4
115 2 5 1 3 1 2 2 1 2 5
116 1 3 4 5 4 1 4 2 4 1
117 1 2 3 4 5 5 1 2 4 1
118 1 3 3 2 4 5 1 4 3 2
119 3 4 1 2 5 4 3 1 2 3
120 3 5 2 5 1 2 1 1 1 4
121 1 5 2 5 4 4 5 4 2 4
122 1 2 1 5 1 3 1 4 5 4
123 2 1 5 2 3 1 5 4 5 4
124 1 1 1 2 3 5 2 4 4 5
125 2 5 1 2 5 1 3 4 2 4
126 1 1 2 1 1 5 1 5 3 4
127 4 5 4 5 2 1 1 1 2 1
128 5 3 2 5 1 3 5 2 4 4
129 4 4 3 5 1 5 1 1 1 4
130 1 3 5 1 3 1 5 4 4 2
131 1 5 3 5 1 3 5 5 2 4
132 1 5 3 2 1 5 5 4 2 4
133 1 5 1 2 2 5 1 4 2 5
134 1 5 1 3 2 4 5 4 2 4
135 1 2 1 2 1 1 1 5 4 4
136 2 4 2 3 2 1 1 3 3 5
137 5 4 1 2 3 5 3 3 1 2
138 3 5 4 2 1 2 3 1 5 5
139 5 2 3 1 2 5 4 2 1 5
140 5 2 3 4 1 2 3 3 4 5
141 1 5 4 3 2 1 2 2 3 1
142 2 3 1 2 3 1 2 4 4 4
74
143 1 3 2 5 2 2 4 3 1 5
144 1 3 1 1 1 1 4 3 5 4
145 2 5 1 3 1 1 3 5 4 2
146 1 4 5 1 5 4 5 4 1 2
147 3 1 5 2 5 5 1 4 4 2
148 1 2 5 5 1 4 1 4 4 2
149 2 3 2 2 1 2 3 4 2 4
150 5 4 2 1 5 2 1 1 5 5
151 5 2 4 3 2 1 5 2 5 2
152 2 3 4 5 4 2 3 3 2 5
153 3 2 4 2 3 4 2 4 3 1
154 2 3 1 3 5 4 2 3 2 4
155 3 2 3 4 3 4 4 2 3 4
156 3 3 2 3 1 2 1 1 2 5
157 3 4 3 1 4 5 1 2 3 2
158 4 3 5 1 3 1 1 2 5 1
159 2 2 2 2 1 3 3 5 1 3
160 3 1 4 3 4 1 1 4 2 3
161 1 3 2 1 5 3 2 5 1 1
162 1 3 5 1 1 2 1 5 5 2
163 1 2 4 5 5 2 4 4 3 3
164 2 1 3 3 4 5 3 3 2 5
165 5 5 1 3 1 3 2 4 2 5
166 4 1 5 4 3 3 1 5 5 1
167 1 2 5 5 4 1 5 2 1 3
168 1 2 4 3 4 3 4 2 4 5
169 3 2 2 3 1 3 1 2 3 4
170 1 3 2 1 4 2 1 3 2 4
171 3 3 4 5 4 4 5 1 1 3
172 3 1 5 5 5 2 4 5 4 2
173 5 3 2 4 1 1 2 2 4 4
174 2 2 1 1 1 1 2 4 1 5
175 1 2 2 1 4 5 2 4 5 4
176 5 4 5 4 4 5 5 1 5 1
177 1 1 1 1 1 1 1 5 5 5
178 1 2 2 1 1 1 1 4 3 5
179 2 1 2 1 2 1 2 3 3 3
75
180 4 1 2 1 1 2 1 1 2 5
181 2 4 2 2 5 1 5 4 2 3
182 2 2 3 5 5 5 3 1 1 2
183 2 3 3 4 3 4 1 1 2 5
184 2 2 2 2 2 2 2 5 1 3
185 2 3 3 2 2 5 2 1 1 1
186 1 1 2 1 3 2 5 2 5 1
187 4 1 4 5 3 2 3 2 2 2
188 3 1 5 1 4 1 3 4 3 3
189 4 1 3 3 5 2 1 1 2 4
190 5 1 2 4 5 5 1 2 3 4
191 3 1 5 4 5 2 2 2 2 4
192 5 3 4 1 1 3 3 2 4 2
193 3 1 1 1 3 1 1 2 5 4
194 5 3 1 1 3 1 3 3 2 4
195 2 3 1 2 5 1 1 3 2 3
196 1 3 2 2 4 3 1 3 1 4
197 3 2 2 1 1 3 2 2 1 4
198 1 3 4 1 4 3 5 2 4 3
199 5 3 5 3 5 3 1 3 2 3
200 5 1 2 1 2 1 1 4 4 5
76
Responses given by the respondents to “Other Companies”
Health hazards 59 29 27 25 60 200
Premium Amount 44 37 38 27 54 200
Risk Cover Plan 40 42 29 30 59 200
Time Period 45 33 37 30 55 200
Other Benefits 50 25 29 29 67 200
No. of Hospitals 53 30 38 26 53 200

Associated
services
Tax benefits 41 42 28 32 57 200
77
78
79
80
DATA ANALYSIS AND FINDINGS
Ranks given by respondents to Health Hazards Factor
Ranking frequencies
1 2 3 4 5 Total Rank
LIC 50 40 31 23 56 605 3
BAJAJ 31 56 45 51 17 633 1
HDFC 38 33 66 39 24 622 2
ICICI 29 23 30 48 70 493 5
OTHERS 59 29 27 25 60 602 4
Based on rankings given by respondents and after analyzing data it was found
that:-
 Bajaj Allianz Health Insurance Company is the best in Health
Hazards.
 HDFC Standard Company got 2nd rank in Health Hazards.
 LIC Health Plans comes under 3rd rank in Health Hazards.
 Others Companies Health Insurance Plans got 4th rank.
 ICICI Lombard Health Insurance Comp. comes in 5th rank.
Ranks given by respondents to Premium Amount
Ranking frequencies
LIC 61 27 22 33 57 602 3
BAJAJ 33 60 41 39 27 633 1
HDFC 35 38 66 40 21 626 2
ICICI 39 31 28 53 49 558 5
OTHERS 44 37 38 27 54 590 4
that:-
 Bajaj Allianz Health Insurance Company is the best in Premium Amount.
 HDFC Standard Company got 2nd rank in Premium Amount.
 LIC Health Plans comes under 3rd rank in Premium Amount.
81
Ranks given by respondents to Risk Cover
Ranking frequencies
LIC 71 46 21 18 44 682 1
BAJAJ 32 49 35 50 34 595 2
HDFC 29 24 71 42 34 572 5
ICICI 45 39 22 51 43 592 3
OTHERS 40 42 29 30 59 574 4
that:-
 LIC Health Plans is the best in Risk Covering.
 Bajaj Allianz Health Insurance Comp comes under 2nd rank in Risk Cover.
 ICICI Lombard Health Insurance Comp. comes in 3rd rank.
 HDFC Standard Company got 5th rank in Risk cover.
Ranks given by respondents to Time Period
Ranking frequencies
LIC 60 50 32 20 38 674 1
BAJAJ 29 50 33 48 40 580 4
HDFC 29 38 58 37 38 583 3
ICICI 36 48 32 49 35 601 2
OTHERS 45 33 37 30 35 563 5
that:-
 LIC Health Plans is the best in Time Period.
 ICICI Lombard Health Insurance Comp. comes in 2nd rank.
 HDFC Standard Company got 3rd rank in Time Period.
 Bajaj Allianz Health Insurance Comp comes under 4th rank in Time
Period.
82
Ranks given by respondents to Medical Benefits
Ranking frequencies
LIC 49 35 37 33 46 608 1
BAJAJ 39 60 35 38 28 644 2
HDFC 35 39 65 32 29 619 3
ICICI 30 33 37 56 44 549 5
OTHERS 47 23 31 40 59 559 4
that:-
 LIC Health Plans is the best in Medical Benefits.
 Bajaj Allianz comes under 2nd rank in Medical Benefits.
 HDFC Standard Company got 3rd rank in Medical Benefits.
Ranks given by respondents to Other benefits
Ranking frequencies
LIC 60 47 27 26 40 661 1
BAJAJ 32 53 41 43 31 612 2
HDFC 22 39 67 41 31 580 4
ICICI 49 40 19 53 39 607 3
OTHERS 50 25 29 29 67 562 5
that:-
 LIC Health Plans is the best in Other Benefits.
 Bajaj Allianz comes under 2nd rank in Other Benefits.
 ICICI Lombard Health Insurance Comp. comes in 3rd rank.
 HDFC Standard Company got 4th rank in Other Benefits.
83
Ranks given by respondents to Number of Hospital associated
Ranking frequencies
LIC 56 32 27 25 60 599 4
BAJAJ 39 51 41 41 28 632 1
HDFC 31 43 67 31 28 618 2
ICICI 30 31 30 57 52 530 5
OTHERS 53 30 38 26 53 604 3
that:-
 Bajaj Allianz comes under 1st rank in No. of Hospital associated.
 HDFC Standard Company got 2nd rank in No. of Hospital associated
 Others Companies Health Insurance Plans got 3rd rank.
 LIC Health Plans in 4th rank in No. of Hospital associated.
Ranks given by respondents to Free access Health services
Ranking frequencies
LIC 95 47 24 16 18 785 1
BAJAJ 33 84 39 21 23 683 2
HDFC 26 63 68 28 15 657 3
ICICI 25 60 49 41 25 619 4
OTHERS 36 36 25 53 50 555 5
that:-
 LIC Health Plans in 1st rank in Free access Services.
 Bajaj Allianz comes under 2nd rank in Free access Services.
 HDFC Standard Company got 3rd rank in Free access Services.
84
Ranks given by respondents to Tax Benefits
Ranking frequencies
LIC 73 46 33 11 37 707 1
BAJAJ 37 70 50 32 11 690 2
HDFC 25 61 71 33 10 658 3
ICICI 24 54 59 43 20 619 4
OTHERS 41 42 28 32 57 578 5
that:-
 LIC Health Plans in 1st rank in Tax Benefits.
 Bajaj Allianz comes under 2nd rank in Tax Benefits.
 HDFC Standard Company got 3rd rank in Tax Benefits.
Ranks given by respondents to Cashless Benefits
Ranking frequencies
LIC 46 61 50 23 20 690 2
BAJAJ 37 76 44 31 12 695 1
HDFC 28 55 62 35 20 636 3
ICICI 18 66 43 52 21 608 4
OTHERS 33 25 28 51 63 514 5
that:-
 Bajaj Allianz comes under 1st rank in Cashless Benefits.
 LIC Health Plans in 2nd rank in Cashless Benefits.
 HDFC Standard Company got 3rd rank for Cashless benefits.
85
OVERALL RANKING GIVEN BY THE RESPONDENTS FOR ALL VARIABLES
LIC BAJAJ HDFC ICICI OTHERS
Health hazards 3 1 3 5 4
Premium Amount 3 1 2 5 4
Risk Cover Plan 1 2 5 3 4
Time Period 1 4 3 2 5
Medical Benefits 1 2 3 5 4
Other Benefits 1 2 4 3 5
No. of Hospitals Associated 4 1 2 5 3
Free access health services 1 2 3 4 5
Tax benefits 1 2 3 4 5
Cashless benefits 2 1 3 4 5
86
FINAL OVERALL RANKING TABLE
Ranking
frequencies
LIC 6 1 2 1 0 42 1
BAJAJ 4 5 0 1 0 42 1
HDFC 0 2 6 1 3 31 2
ICICI 0 1 2 3 4 20 3
OTHERS 0 0 1 4 5 16 4
87
Findings
Based on the responses collected from the respondents and after tabulating
and using ranking technique it was found that:-
About Favorite Companies Health Plan

 “LIC’s” Health Insurance Policies Plans and “BAJAJ ALLIANZE”
Health Insurance Plan both are approximetly equally preferred by the
consumers , they have given similar 1st Rank to both of them.
 As per rank given by the Respondents to ―HDFC” Standard Health
Insurance policies, it comes in 2nd most preferred Health insurance
companies plans.
 India‘s largest Pvt. Sectors Bank, which is also in General , Health,
Fire & Vehicle insurance “ICICI Lombard” got 3rd Rank by the
Respondents.
 Many of ―OTHER COMPANIES” like Bharati Axa , Kotak
Mahaindra Life Insurance, Max New York Life Insurance companies
Health Plans are less impressive , and they got 4 th Rank by
Respondents.
88
RECOMMENDATION
The Health Insurance recommendations, Some of the keys ones are as

follows:
♦ Lowering The Limit Of Capital Requirement:
The capital requirement for health insurance companies be reduced to Rs

25 crore from the current Rs 100 crore. Present Rs 100-crore requirement
is a deterrent since a larger capital requirement will bring in additional cost
associated with such capital.
♦ Raising The FDI Limit:
The foreign direct investment (FDI) limit be raised to 51 per cent from the
existing 26 per cent. This could attract global health insurance players and
encourage them to take a long-term perspective of their investments in the
country.
♦ Grading And Accredition Of Health Providers:
The grading and accreditation of hospitals and health providers in a post-

tariff regime. The parameters used to evaluate the hospitals would include
medical specialties (evaluated on the availability of equipment,
qualification and adequacy of medical personnel). The provision of a
database is something that could be taken up by the Tariff Advisory
Council in active collaboration with the IRDA.
♦ Advertisement Of Health Insurance:
Large efforts should be laid towards developing health insurance as an

alternative and acceptable method of personal finance risk management
tool. The whole aim should be to diverted towards popularizing health
insurance as a concept in rural areas under the guidance of the ministry of
finance and the IRDA.
The Research also recommends that
(1) Life insurance companies to develop underwriting guidelines and sell

health insurance policies because of their wide distribution network.
89
(2) Multiple health insurance products should be offered at various price
points to customers.
(3) IRDA should engage the services of the Ministry of Health and Family
Welfare, Indian Medical Council, Indian Medical Association, healthcare
associations and other bodies.
Other Recommendations
♦ The abolition of the service tax on health insurance products. It has also
been suggested that income tax holidays be accorded to the health
insurance companies for 10 years from the date of incorporation.
♦ The introduction of a common pool for terminally ill people/people who do

not have access to any kind of health insurance.
♦ Fraudulent claims, when discovered and proved, should be treated as

criminal offence and subject to strict legal action including imprisonment.
♦ Systems of co-payment, co-insurance and voluntary deductibles to be used

to
(1) Make health insurance more viable,
(2) Control frauds
(3) Refrain customers wanting to avail luxury facilities.
90
QUESTIONNAIRE
Name of Respondent: - ____________________________

Date: -
Gender
(a) Male (b) Female
Age (in Years)

(a) 18 - 25 (b) 26 – 35 (c) 36 - 45 (d) above 45
Qualification
(a) 12th (c) Graduate (d) Postgraduate (e) Professional
Monthly Income (in Rs.)

(a) Below 10,000 (b) 10,001-20,000 (c) 20,001-30,000 (d) above 30,000
Occupation
(a) Student (b) Private Employee (c) Govt. Employee (d) Business Man
Q.1 Do you have any Insurance Policy?

(a) Yes (b) No
Q.2 Are you aware about Health Insurance?

(a)Yes ( b) No
Q.3 If yes, do you know benefits of health insurance?

(a) Yes ( b ) No
Q.4 Do you have any Health Insurance Policy?

(a) Yes (b) No
Q.5 If yes, which companies plan do you avail?

(a)LIC (b) Bajaj Alliance (c) ICICI Lombard (d) HDFC (e) Others
Q.6 How did you get this health Policy?

(a)Employer Provides (b) Own purchase (c) Family Provides
Q.7 How much premium do you pay annually?

(a) 1000- 5000 (b) 5001- 10000 (c) 10001 – 15000 (e) Above 15000
91
Q.8 Why did you purchase this health insurance plan?
(a) Health Expenses recover (b) Tax benefits (c) Recover Future uncertainty
Q.9 Please Rank all these companies as per services provided by them from 1-5
Plans LIC Bajaj HDFC ICICI Others

Alliance
Factors Standard Lombard
Health hazards
Covered
Premium
Amount
Risk Cover
Plan
Time Period
Medical
Benefits
Other Benefits
No. of Hospitals
Associated
Free access
health services
Tax benefits
Cashless
benefits
92
BIBLIOGRAPHY
Author’s Name Book Name Place of Publication
Kothari, C.R. Research Methodology- Wiley Eastern Ltd.,

Methods and Techniques New Delhi
Websites:-
hdfcstandardlifeinsurance.com
licindia.com
icicilombard.com
Wikipedia.com
Repots:-
IIMA 1999. Indian Institute of Management, Ahmedabad. Report of the one day workshop on
'Health Insurance in India'. Oct. 30, 1999.
IIMA 2000. Indian Institute of Management, Ahmedabad. Report on Conference on Health
Insurance, March 18-19,2000 and three Technical Workshops on March 15-17,2000.
93

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A

“Health Insurance: - Identifying awareness, preferences

Centurion Institute of Professional Studies, Jaipur

Under the supervision of: - Submitted by: -

Dr. Rahuveer Singh Rahul Agarwal

Centurion Institute of Professional Studies, Jaipur

This is a very special project brought to fruition through the efforts of

As today many Health Insurance Companies are coming in the city, so I

For selecting sample I used non-probability sampling technique in which I

Sample is of size 200

Interrogation through personal interview has been used as a data collection

After getting these questionnaire filled from respondents I did tabulation.

BACKGROUND OF HEALTH INSURANCE IN 9-27

ANNEXURE-1 QUESTIONNAIRE 103-104

ANNEXURE-2 BIBLIOGRAPHY 106

A brief introduction of Health Insurance is given below:

By estimating the overall risk of healthcare expenses, a routine finance

• To assessing the individual awareness about Health Insurance.

• To know the preference of individual regarding health insurance.

• To evaluating consumption patterns of health insurance.

Health Insurance In India: Current Scenario

The 1990s have also seen an increase in mortality on account of non-

Table 1. Socioeconomic indicators

Land area 2% of world area

Burden of disease (%) 21% of global disease burden

Population 16% of world population

Urban : Rural 28:72

Literacy rate (%) 65.38

Sanitation (%) Rural – 9.0; Urban – 49.3

Safe drinking water supply (%) Rural – 98; Urban – 90.2

Poverty (%) Below poverty line – 26

Poverty line (Rs.) Rural – 327.56; Urban – 454.11

Life expectancy 36.7 54 64.6(RGI)

Voluntary health insurance schemes or private-for-profit schemes

The Medical Insurance Scheme or Mediclaim was introduced in November

Ø Bajaj Allianz: Bajaj Alliance offers three health insurance schemes

The Health Guard scheme is available to those aged 5 to 75 years(not allowing

Ø ICICI Lombard: ICICI Lombard offers Group Health Insurance Policy.

This policy is available to those aged 5 – 80 years, (with children being

The policy covers reimbursement of hospitalization expenses incurred for

Insurance offered by NGOs / community-based health insurance

Community-based schemes are typically targeted at poorer populations living

Ø Self-Employed Women’s Association (SEWA), Gujarat:

Ø The Voluntary Health Services (VHS), Chennai, Tamil Nadu was

Social Insurance or mandatory health insurance schemes or government

Central Government Health Scheme (CGHS)

Employee and State Insurance Scheme (ESIS)

Other Government Initiatives

The Government of India has also undertaken initiatives to address issues

It also seeks to increase the aggregate public health investment through

Health insurance initiatives by State Governments

A pilot project on health insurance was launched by the Government of

Health insurance in India is usually associated with the ‗Mediclaim‘ policy of

It is a fee-for-service-based payment system. Such a system of payment is

Reasons for poor penetration of health insurance

1. Lack of regulations and control on provider behaviour

3. Reluctance of the health insurance companies to promote

4. Too many exclusions and administrative procedures

5. Inadequate supply of services

“Health Insurance: - Identifying awareness, preferences and

The main objective of research is to identify the awareness,

 Limited knowledge of the researcher in the field of research may lead to

To overcome the above limitations and to minimize their impact on the