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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Internship Report
The Bank of Punjab Raiwind Road Branch Lahore
Presented To:
Muhammad Fahad Javaid

Presented By:
Nabeel Safdar CIIT/FA08-MBE-033/LHR
COMSATS Institute of Information Technology Lahore Campus
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Preface
Being aware of the importance of practical training, COMSATS Institute of Information Technology Lahore requires every MBA Student to go through training for practical purpose as trainee. The internship program is to broaden the vision of practical experiences with theoretical knowledge as it increases ones capabilities to handle problems at various stages and the ability of decision. I tried my best to collect the valuable information and its relevant facts. This report is the result of my employment with Bank of Punjab Raiwind Road Branch Lahore.
Nabeel Safdar CIIT/FA08-MBE-033/LHR
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Acknowledgement
Special Thank to Almighty ALLAH who is always been so kind and merciful give us this much courage and wisdom that we completed this internship in such a nice manner. After that I am thankful to the placement office of COMSATS who arranged this valuable opportunity for me. I think without their efforts I would not be able to do the internship. I thoroughly appreciate their efforts. I hope in the future they will continue to cooperate with me in arranging for my job as well. I tried hard to avail this brilliant opportunity. I think I have learned many things as you will see in the internship report. Special thanks to all staff members of Bank of Punjab who helped me a lot throughout my internship and provides me all practical knowledge. I feel very lucky because under the supervision of such a cooperative team I learned so many things.
whose prayers and provided all resources that we required in this internship make us able to complete this task.
My loving parents
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Contents
1) Executive Summary 2) Importance of Internship experience Aims and Purpose if Internship Limitation during internship 3) Banking History Definitions of Bank Banking History in Pakistan Banks in Pakistan 4) Introduction Of BOP BOP President Banks Philosophy Vision Statement, Mission Statement, Values Punjab Government Shows Faith in Bank of Punjab BOP Awards & Achievements BOP Management Services of Bank of Punjab Earnings Of BOP Function of board in the formulation of strategie Online branches network 5) Account Opening Rationales of Account Opening Flow Chart of Account Opening Account Closing Rationale of Account Closing Flow Chart of Account closing 6) Issuing cheque of customers Flow Chart of Issuing Cheque book to customer for first time Flow Chart of Issuing Cheque book to customer after first Time
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07 09 09 10 11 11 12 13 15 16 17 17 18 19 20 22 23 23 26 27 27 31 32 32 32 33 34 35 4
Internship Report Rationale In Case if Customer Lost Cheque Book
The Bank Of Punjab

Raiwind Road,Lahore 36 36 37 38 38 38 39 41 42 44 45 46 46 46 48 48 49 50 51 52 53 54 55 56 57 57 58 59 60 5
Flow Chart in Case if Customer Lost Cheque Book Rationale 7) Cheque Cash By the customer cheque leave format Rationale Flow Chart branch receives cheque of same branch 8) Clearing Inward Clearing and Flow Chart Outward clearing and Flow Chart Remittance Form Procedure Rationale Important Rationale of Remittance Payment Order Form of pay order Flow chart Flow chart of System Transition Pay Order Demand Draft Procedure and Rationale of DD Flow chart of Demand Draft Flow chart of working after giving DD to customer Flow chart in system transaction of DD 9) Online Transfer Procedure Flow chart of Online Transfer System Transition of online Rationale
Internship Report If Online Credit Not Possible 10) CDR Form (CDR) 11) Vouchers Procedure Rationale
The Bank Of Punjab

Raiwind Road,Lahore 60 61 62 63 63 66 67 68 68 69 70 71 71 72 73 74 74 75 75 76 76 77 80 86 87 89 91 94 6
Flow Chart Maintaining the Supplementary Sheets 12) Online system of Bank of Punjab Inter Face of Posting Inter Face of Posting (debit) Inter Face of Posting (credit) Inter Face of Authentication (credit) 13) System used by banks Token system flow chart Tailor system flow chart 14) ATM Debit Card Procedure of ATM Flow Chart of ATM Rationale 15) Vault Register Procedure and Flow Chart of Vault Register 16) Financial Analysis 17) Ratio Analysis 18) My observation during internship Swot Analysis of BOP 19) Conclusion and recommendation 20) Appendix 21) References
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Executive Summary
My internship project focuses on banking sector. I started my internship in Punjab Bank by getting approval from our instructor. Then, we followed the internship learning process. Internship training at The Bank of Punjab is aimed at providing the students a major unique opportunity to learn what bank is all about. BOP(Formerly Bank of Punjab) has a solid foundation of over 21 years in Pakistan, with a network of over 272 branches, which are all Branches provided online transactions facilities to his customers. Punjab Bank is a famous bank for GOVT. employees and other companies total asset of Punjab Bank are 22 billions. After the Hamesh corruption scandal BOP improve himself with introducing new and innovative concept for increase his productivity, enhancement of customer service standards, process efficiency and controls and improve efficiency of branches, expertise and reduce delivery cost. Internship is an important part of MBA program and COMSATS provides opportunity to all students to learn about the partial working of organizations and improve their personal skills. Business problems are becoming more complex with the passage of time due to the advancement in the world. COMSATS students really get much benefit through this practical knowledge during studies.
This internship is not only help full for making this report but this education gives a general knowledge about business, decisions and policies. In this way I personally feel that your mind start thinking innovatively, broadly and dynamically. Facing challenges of day-to-day life is not a difficult task to handle for individual.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
During my employment in Punjab Bank Limited I performed all works in Raiwind Road Branch and I successfully completed all the task/duties that were assigned to me. During the course of employment I learned about different functions performed in banks. I also learned banks correspondence with their customers and within branches. I learned about documentation requirements and record keeping for different activities and processes. I tried my level best to produce a most comprehensive internship report on The Bank of Punjab by compiling all the practical learning in a systematic way, hence making the report unique. All information is based on the observations; the officials provide documents and informations. This effort and my interest in internship can evaluate me in true prospective.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Importance of Internship experience

My internship experience was remarkable during my internship I observed following points: Internship provides you practical learning along with your bookish knowledge that you got from the university. Internship polishes your skills Concepts become clearer and you will feel the difference between your past learning and this practical work. Increase in the confidence level and your mental approach become extensive. Dynamic thinking becomes part of your daily life during this period of internship period and that reflect changes in your life as well. Think out of the box more you have question answerer section your mental approach become versatile. Aims and Purpose of Internship: One of the major aims of internship to make student under all those concepts that we lean in university are almost same to the practical working in any organization.
Interaction of students with the working environment of organization and make student to a good observer, communicator, build confidence and face different sort of challenges but more focused on the learning process.
Creating PR (personal relations) because on the bases of PR more chances of progress no matter which ever field you chose for you career.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Limitation during internship: Following are the limitation that I observed during my internship: No entrance in the cash counters because this area is very sensitive and only the cashier is allowed no other staff member. Cashiers major responsibility is to balance the cash at the end of day. When the cash is balance then other task can proceed such as
Run the day end Backup of after, before, offsite and week end day. Print all the sheets Send data to IT department Keep back up in order to maintain hand copy of data.
Online banking system for the entry of transaction was limitation because every employee is responsible for his/her assigned task. In case if any wrong entry is made then this will out the cash balance and create problem at the end of day. Prohibited area was strong room where vault register and cash is kept only three employees are allowed who got the keys of strong room i.e. Manager, operation manager and the casher. Not allowed to fill the blank cheque for the customer.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
BANKING HISTORY
It has not so far been decided as to how the word Bank originated. Some authors suggest that this word has been derived from the word Bancus or Banque which mean a bench. The explanation of this word has been related to the fact that the Jews transacted the business of money exchange on benches in the market place and when the business failed the Bancus was destroyed by the people. Incidentally the word Bankrupt is said to have been evolved from this practice. Other authorities hold the opinion that the word Bank is derived from the German word Banc which means a joint Stock fund. Later on the Germans occupied the major part of Italy and the word Banc was Italianized into Bank.
DEFINITIONS OF BANK
Different bankers and economists have defined it differently. According to British Parliament: Any firm or institution doing a bonafide banking business. According to Sayers: A bank is an institution whose debts are widely accepted in Settlement of other peoples debts to each other. According to Gilbert: A banker is a dealer in money, or more properly a dealer in Money. He is an intermediary between the borrower and the Lender. According to Kinley: A bank is an institution which receives deposits and advances Loans.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Banking History in Pakistan

Before independence on 14 August 1947, the Reserve Bank of India (central bank of India) was the central bank for what is now Pakistan. On 30 December 1948 the British Government's commission distributed the Bank of India's reserves between Pakistan and India - 30 percent (750 M gold) for Pakistan and 70 percent for India. The losses incurred in the transition to independence were taken from Pakistan's share (a total of 230 million). In May, 1948 Muhammad Ali Jinnah (Founder of Pakistan) took steps to establish the State Bank of Pakistan immediately. These were implemented in June 1948, and the State Bank of Pakistan commenced operation on July 1, 1948.
Function of State Bank of Pakistan:

Under the State Bank of Pakistan Order 1948, the state bank of Pakistan was charged with the duty to "regulate the issue of bank notes and keeping of reserves with a view to securing monetary stability in Pakistan and generally to operate the currency and credit system of the country to its advantage". The Stat Bank of Pakistan looks into a lot of different ranges of banking to deal with the changes in economic climate and different purchasing and buying powers. Here are some of the banking areas that the state bank looks into; State bank establish and approve Essentials and Model Agreements for Islamic Modes of Financing. Banking Sector Supervision in Pakistan Micro Finance Small Medium Enterprises (SMEs) Minimum Capital Requirements for Banks Remittance Facilities in Pakistan Opening of Foreign Currency Accounts with Banks in Pakistan under new scheme. Handbook of Corporate Governance Guidelines on Risk Management Guidelines on Commercial Paper Guidelines on Securitization SBP. Scheme for Agricultural Financing
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The Bank Of Punjab

Raiwind Road,Lahore
BANKS IN PAKISTAN
MEMBER'S OF PAKISTAN BANK ASSOCIATION (updated on 20-11-2006)
GOVERNMENT OWNED BANKS:

1. FIRST WOMEN BANK LTD. 2. INDUSTRIAL DEVELOPMENT BANK OF PAKISTAN 3. KHUSHHALI BANK 4. NATIONAL BANK OF PAKISTAN 5. SME BANK LIMITED 6. THE BANK OF KHYBER 7. THE BANK OF PUNJAB 8. THE PUNJAB PROVINCIAL CO-OPERATIVE BANK LIMITED 9. ZARAI TARAQIATI BANK LIMITED
PRIVATIZED BANKS:
1. ALLIED BANK LIMITED
2. HABIB BANK LIMITED 3. MCB BANK LIMITED 4. UNITED BANK LIMITED
PRIVATE BANKS:
1. ASKARI COMMERCIAL BANK LTD. (FAISALABAD) 2. BANK AL-FALAH LTD. (KARACHI) 3. ATLAS BANK LIMITED 4. FAYSAL BANK LTD. (KARACHI) 5. BANK AL-HABIB LTD. (KARACHI) 6. HABIB METROPOLITAN BANK LTD. (KARACHI) 7. KASB COMMERCIAL BANK LTD. (KARACHI) 8. PRIME COMMERCIAL BANK LTD. (LAHORE) 9. PICIC COMMERCIAL BANK LTD. (KARACHI) 13
Internship Report 10. SONERI BANK LTD. (KARACHI) 11. MY BANK LTD. (KARACHI) 12. MEEZAN BANK LTD. (KARACHI) 13. SAUDI-PAK COMMERCIAL BANK LTD. (KARACHI) 14. CRESCENT COMMERCIAL BANK LTD. (KARACHI) 15. BANKISLAMI PAKISTAN LTD 16. NDLC-IFIC BANK LTD. (NIB) (KARACHI) 17. DUBAI ISLAMIC BANK 18. ARIF HABIB RUPALI BANK LIMITED 19. STANDARD CHARTERED BANK (PAK) LIMITED
The Bank Of Punjab

Raiwind Road,Lahore
FOREIGN BANKS:
1. ABN AMRO BANK N.V (ISLAMABAD) 2. ALBARAKA ISLAMIC BANK BSC(EC) (LAHORE) 3. CITIBANK N.A. (KARACHI) 4. DEUTSCHE BANK A.G. (KARACHI) 5. HONGKONG & SHANGHAI BANKING CORP. LTD. (KARACHI) 6. OMAN INTERNATIONAL BANK S.O.A.G. (KARACHI).
Pakistan is having a very developed banking system in south Asia. Pakistans banking sector is developing at a very fast pace and banking sectors contribution is increasing toward the development of economy. The Bank of Punjab is also one of the most popular banks in Pakistan. In fact, it has made wonderful advancement in a very short time as compared to other banks in Pakistan.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Introduction Of BOP
For internship my selected bank was THE BANK OF PUNJAB in short known as BOP and branch location is Main Center Raiwind Road Branch. In banking sector every branch have unique code and whole working is based on these codes The Bank of Punjab Raiwind road code is 277.
Established in Pakistan on 15 Nov 1989, in pursuance of The Bank of Punjab Act 1989 and was given the status of scheduled bank in 1994. The Bank of Punjab is working as a scheduled commercial bank with its network of 272 (2007) branches at all major business centers in the country and strength of employees are 2373 employees Branches of this bank are increasing all over the country at a gradual speed which shows that customers are placing confidence and satisfaction in the services of BOP. In fact, it has made wonderful advancement in a very short time as compared to other banks in Pakistan.
I am student of MBA and I strat my speclization in Finance so that reason I choose bank for internship fon know more about the finance. so I decided to choose BOP for internship. The bank's major customer is the government. Other customers are various public sector enterprises from different segments of the economy including textile, real estate, transport, agriculture, financial institutions and individual customers.BOP open his new branch in Sundar Real Estate. 15
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
BOP President
Mr. Naeemuddin Khan, newly appointed President, The Bank of Punjab, has experience of more than 25 years in local and international banking industry with good repute. Before joining the top slot of the BOP, he was the Chief Executive Officer and Managing Director of the Pak-Libya Holding Company (Pvt) Limited. Naeemuddin has also served in the Corporate and Industrial Restructuring Corporation (CRIC) during the Shaukat Azizs government. In 2001, he was seconded by the then Prime Minister, Shaukat Aziz and the then State Bank of Pakistan governor, Dr Ishrat Hussain, to Corporate and Industrial Restructuring Corporation as the member, banking. He developed functional layout of the corporation and successfully handled its operations. Naeemuddin started his Banking career from Grindlays Bank in 1978 and worked as a Branch Manager of Grindlays Bank in Islamabad, Rawalpindi and Lahore. In 1991, he joined Emirates International Bank as a Chief Manager, Lahore. In 1998, he joined the United bank Limited as SEVP/Head Special Assets Management Division. He graduated from the Forman Christian College and completed his education from the PACE University, New York, and USA. In 2004, he was awarded Muzaffar Memorial Gold Medal by the SBP governor in recognition of meritorious services to the Banking Industry in Pakistan.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
BANKS PHILOSOPHY
Banks business philosophy is described as to cater the banking requirement of Small and medium sized entrepreneurs by providing those competitive and quality services with emphasis on encouraging exports
Mission and Vision
Vision Statement
To be a customer focused bank with service excellence.
Mission Statement
To exceed the expectation of our stakeholders by leveraging our relationship with the Govt. of Punjab and delivering a complete range of professional solutions with a focus on program driven products and services in the agriculture and middle tier markets through a motivated team.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Values
Customers As our first priority Profitability For the prosperity of our stakeholders that allows us to constantly invest, improve and succeed. Corporate social responsibility To enrich the lives of community where we live. Recognition & Reward For the talented and high performing employees. Excellence In everything we do. Integrity In all our dealings. Respect For our customers and for each other.
Punjab Government Shows Faith in Bank of Punjab

Punjab Government wishes to state that being the major stake holder in the Bank of Punjab it has full faith in the new management and operations of the Bank. The government further pledges its unequivocal support to the Bank and firmly believes that the affairs of the Bank are sound and its financial health robust.
Finance Department Government of the Punjab
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
BOP Awards & Achievements
Excellence Award by the Central Board of Revenue:

The Central Board of Revenue presented "Excellence Award" to the Bank of Punjab in recognition of the contribution made by the bank towards Government exchequer.
Third Kissan Time Awards:

In recognition of Bank's contribution in development and growth of agricultural sector, the Bank was honored with "Top Bank for Agriculture Loans" and "Best Bank Crop Insurance" under Third Kissan Time Awards year 2006.
Best Corporate Report Award:

Annual Report of the Bank for the year 2005 won fifth position for "The Best Corporate Report Award" for the Financial sector, adjudicated jointly by the Institute of Chartered Accountants of Pakistan and the Institute of Cost and Management Accountants of Pakistan.
Sixteenth Bolan Excellence Award:

The Bank was awarded Best Bank Award under sixteenth Bolan Excellence Awards distributed in 2006.
Achievement Award:
The Lahore Chamber of Commerce and Industry (LCCI) awarded the Bank "LCCI Achievement Award" 2006.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
BOP Management
Mr. Safdar Javaid Syed Chairman Mr. Naeemuddin Khan President Mr. Khalid Siddiq Trimizey Dy Chief Executive Officer Group Head Special Assets Management Mr. Sajjad Hussain (SAM) Mr. Shahid Waqar Head Retail Banking Mahmood General Manager Special Assets Mr. Shaheen N. Qureshi Management (SAM) Mr. Nadeem Amir General Manager Finance Mr. Sharjeal Masud General Manager Operations Mr. Mahmood Sadiq Khan General Manager I&PSL (LDD) Mr. Zalmai Azam Durrani General Manager Broad Base Liability Mr. S. M. Atif Head Consumer Banking Division (CBD) Mr. Azhar Hussain Head IT Dilawari Mr. Khawar S.Ansari Head Treasury Mr. Ijaz ur Rehman Head of Audit & RAR Qureshi Mr. Main Muhammad Head CAD Sharif Mr. Salman Saeed Head Credit Policy Mr. Moazzam M Maneka Head Agriculture Credit Department Mr. Amir Hameed Head TPC Mr. Sajid Arif Nomani Head Establishment Mr. Irfanuddin Head C&CD Mr. Naveed Hafeez Acting General Manager HR Shaikh Mr. Mohammad Nauman Acting Country Risk Manager Mr. Hafeez ud Din Acting Country Head C&IBG Mr. Aseer Ahmad Khan Acting Country Commercial Head Mr. Momin Hyat Advisor Islamic Banking Mr. Raza Saeed C.M & Secretary to Boad of Director 20
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
BOARD OF DIRECTORS
Mr. Safdar Javaid Syed, Chairman. Mr. Naeem-ud-din Khan, President. Mr. Azhar Hameed, Director. Mr. Haroon Khwaja, Director. Mr. Farooq Ahmed Awan, Director. Mr. M. Naveed Masood, Director. Mr. Mujtaba Jamal Ch, Director. Mr. Shafqat Ellahi, Director. Mr. Shafqat Mehmood, Director. Mr. Tariq Mehmood Pasha, Director. Mr. Waqar Ahmed Khan, Director
Audit Committee
MR. HAROON KHAWAJA MR. AZHAR HAMID MR. NAVEED MASUD CHAIRMAN MEMBER MEMBER
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Services of Bank of Punjab

The Bank provides all types of banking services such as: Deposit in Local Currency Client Deposit in Foreign Currency Advances to Business Trade Industry and Agriculture. ATM Facility On-Line Banking E-Banking Debit Card Consumer Financing Agriculture Financing Corporate Financing Commission free Remittance ZARCO Exchange Remittance Collection of Utility Lockers Facility Account Opening Form
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Earnings Of BOP
Bop Of Punjab provides good foreign banking as a result good foreign earnings.Earning by opening LC. The Bank of Punjab has indeed entered a new era of science to the nation under experience and professional hands of its management. The Bank of Punjab plays a vital role in the national economy through mobilization of up till now unused local resources, promoting savings and providing funds for investments. Attractive rates of profit on all types of deposits, opening of Foreign Currency Accounts and handling of Foreign Exchange business such as Imports, Exports and Remittances, Financing, Trade and Industry for working capital requirements and money market operations are some facilities being provided by the Bank. The lending policy of Bank is not only cautious and constructive but also based on principles of careful lending with maximum emphasis on security. As agriculture is considered as backbone of our economy the Bank of Punjab has introduced "Kissan Dost Agriculture Finance Scheme" with 50 billions RS. for small farmers .
FUNCTION OF BOARD IN THE FORMULATION OF STRATEGIES

The function of board is: Policy formation. Management of bank. (All branches) Statement of ethics and business practices. Corporate strategy. Others functions.
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The Bank Of Punjab

Raiwind Road,Lahore
1) POLICY FORMATION:
For policy formation, directors meet once a month. In the meeting policies of the last month are usually discussed. If there is a need of review, then the directors have he right to do that, but collectively.
2) MANAGEMENT OF BANK:
In this the board discussion about the management of all the branches, performance of the managers of each branch is discussed individually. On the basis of the performance, it is decided whether a branch manager deserves a reward of his performance or he must be punished because of his negligence. Different departments in The Bank of Punjab perform different functions. There are departments like shares; customer, credit and they have their respective functions. Administration department only interferes at the time where there is a problem about the staff. In the branches, every manager has a direct link with his sub-ordinates. The branch manager assigns employees of the bank a particular job. Usually there is job rotation is avoiding the difficulties at the time of absence of any employee. The Board of directors or higher management sets goals to the managers or middle and lower level of management. The task specifies not only what is to be done, but also how it is to be done and exact time allowed of doing it. The board consisting of ten directors and a managing director interviews managers and upper level management.
3) STATEMENT OF ETHICS AND BUSINESS PRACTICES:

Statement of ethics and business practices is prepared and circulated annually by the board of directors in order to establish a standard of conduct for directors and employees, which statement shall be signed by each director and employee in acknowledgement of his understanding and acceptance of standard of conduct.
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The Bank Of Punjab

Raiwind Road,Lahore
4) CORPORATE STRATEGY:
The board of directors adopt a vision/mission statement and overall corporate strategy for the listed company and also formulate significant policies, having regard to the level of materiality, as may be determined it.
5) OTHER FUNCTIONS:
The board of directors also performs the following important function: Risk management Human resource management including preparation of a succession plan Procurement of goods and services Marketing Determination of terms of credit an discount to customers Write-off of bad/doubtful debts, advances and receivables Acquisition/disposal of fixed assets Investments Determination and delegation of financial powers Health, safety and environment Borrowings of money and the amount in excess of which borrowings shall be sanctioned by a general meeting of shareholders Donations, charities, contributions and other payments of a similar nature
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Online Branches Network

The bank of Punjab serves in the following cities that are highlighted on the map of Pakista. Head Office 7 - Egerton Road, Lahore (Pakistan) Tel: (042) 9200421-33 Fax: (042) 9200229 Main Branch, Lahore (Pakistan) Chief Manager Tel: (042) 9200419, 9200187 Fax: (042) 920
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Account Opening
This form is used to open account in the bank and for every customer who want to open account in bank must fill this form.
Rationale of Account Opening:

Big account opening is the one of the major objectives of the bank because when customer open account in the bank than deposit belongs to that branch and business is done on these bases. While filling the account form a customer must keep eye on the following points.
Branch Name
In this rationale customer write the branch name of the Bop (where it is situated)
Branch Code:
The bank of Punjab Raiwind road branch code is 277. Every branch has its own code for contracting with other branches. In this rationale customer write the branch code of that branch where he wants to open account. On the left hand side of the form are that contains three attributes which are account number, SBS code and date must be filled by the officer who open the account.
Types of Accounts
In this rationale, customer writes the type of account that he want to open in the bank whether he is opening current account, saving account, Basic Banking Account or foreign currency account because these all accounts have their own rules and regulations.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Current Deposit Account:

Balance required to open this account is Rs 10,000/ This account is usually open by those customers who want to make transaction on daily bases. Maintaining of account required minimum Rs 10,000/ balance must keep in account. In case if the balance in account is less then 10000/ then bank will charge Rs 75/- per month. The businessman prefers current account.
Pls (Profit and Loss Account):

Balance required to open this account is Rs 10,000/ This account is usually open by those customers who earn salary and transaction performed infrequently. Maintaining of account required minimum Rs 10,000/ balance must keep in account. In case if the balance in account is less then 10000/ then bank will charge Rs 75/- per month. Customer gets profit @ 1.75% per annum.
BBA basic banking account:

Balance required to open this account is Rs 1,000/ No fee for maintaining the BBA account. If the BBA account is nil for six month then branch can close this account. Customer get profit @ 2.75% per annum
Super saving Account:

This account is particular for those customers who want to save money for as longer period of time. Customer get profit @ 8.75% per annum 28
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Currency of Account
In this rationale customer write with what type of currency he will deal because there are also specific rules for foreign currency e.g. zakat is exempted on foreign currency accounts.
Title of Account
In this rationale the name of the customer is written in (capital letters) that will deal with the bank. The title of the bank may be individual, partnership, or joint company.
Contact
In this all the information of the customer is mention like; mailing Address, Alternate address, phone no., mobile no. fax no. and E-mail address. This is very important rationale because in specific circumstances Bank has to contact with the account holder.
Category of Account
In this rationale customer write the category of account whether he want to open individual, joint, proprietorship, Public ltd, or Private ltd company account. These all types of accounts have different requirement for opening account in the Bank of Punjab.
Occupation
Must tick your occupation.
Zakat
Not applicable in case if you are non-Muslim, foreign nation or other e.t.c.
Operational Instructions
In this A/c holder write the name of person who will operate the account that may be Manger, personal secretary or any other relative of the account holder.
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The Bank Of Punjab

Raiwind Road,Lahore
Introducer
In this, the name of the introducer of that customer is mention. This is very important because if new customer committed in a fraud then BOP may ask from the introducer of that account holder
Applicant
In this the name of applicant is mention that may be account holder self or any other manager or agent of account holder.
Know Information Next (KIN)

This is very important rationale; in this customer write the name and other contact information of any relative or other person. If the account holder does not contact till continuously three years then BOP contact that person whose name is mention in KIN.
Additional Information
In this A/C holder mention if he has any account in other BOP Branch or any other bank branch. This shows the strength of the customer that many its business is expanded.
Account opening checklist

This is for the bank use only. In this bank check and tick on all the information that were required for opening a bank account. This helps the managers or officer who open the account for not missing any information or attached document.
General rules and Regulations

In this all the rules and regulations for opening an account in Bop are mention. A/C holder read and signs at bottom of every page of rules and regulations. This is very important because if customer committed into fraud then Bop may suit or take action in the light of those rules and regulations.
Most important points or Rules that BOP fellows:

Officer must view customer original CNIC and attached photo copy of NICI. Introducer NICI copy of next to kin. 30
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow Chart of Account Opening
Customer
Fill up a/c opening form
NIC copy
Attach all required Documents by
Service Letter if employee
Reference letter Request applicatio n on letter pad if business A/C
Verification by specific officer
Final Verification by Manager A/c No. is entered in the a/c opening form Computer Generates A/c No.
the
Account of the customer is opened 31
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Account Closing
One Application Form is available that help the customer to close his/her account
Rationales:
Whenever customer wants to close the account and customer feel that no need of that account the customer close the account. Only bank responsibility is to collect the issued cheque book form customer. Secondly only filling of application is required.
Flow Chart of Account Closing Cheque book return by the customer
Submit application form
Officer closed the Account and no charges take by BOP
Payment of all balance in the account by the bank

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The Bank Of Punjab

Raiwind Road,Lahore
Issuing Cheque Book Of Customers

Every customer that open account in which Punjab Bank they fill a Cheque Requisition form for reciving cheque book.
Rationale:
This is requirement of Bank so that this keep track of customer who newly opened account and required cheque book on the following:
Date With so many leaves etc. Form: To:
Main factors that involve in filling Requisition forms and issuing cheque book. BOP=Bank of Punjab 277=branch code of Bank of Punjab A/c=Account Number NIFT=national institute of facilities technology
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The Bank Of Punjab

Raiwind Road,Lahore
Flow Chart of Issuing Cheque book to customer For First Time

Customer Required Cheque book first time
Authorized officer working on F-11 Form
Customer working on F-11 Form
Date Sign of two authorized officers Cheque # after Issues of Cheque
2 sign of customer # of leaves
A/c #
Title Of A/c Address
Name
After completion of required attributes then request send to NIFT
NIFT send statement of acceptance against this request
With in 5-6 days NIFT send cheque Book to BOP 277 34

Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow Chart Of Issuing Cheque book to customer After First Time/or When Ever Customer Requires
Customer Required Cheque book
Must submit cheque book requisition which is in the cheque book
Bank send cheque book requisition card to NIFT after filling it.
With in 5-6 days NIFT send cheque Book to BOP 277
35
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
NOTE:
BOP=Bank of Punjab 277=branch code of Bank of Punjab NIFT=national institute of facilities technology Rationale: Main reason of this issuing check book requisition in check book is that when ever customer left with small numbers of leaves in cheque book then he/she need new check book. In order to make customer satisfied and make them new cheque book available on time this whole process is done. During that 5-6 day customer can use remaining leaves of cheque book. Secondly keep record that how many cheques are used by the customers and maintaining record.
Form (Cheque book requisition Card used by BOP (277)) filling for receiving new cheque book.
In Case if Customer Lost Cheque Book

When ever customer lost cheque book then this filling of form required two things:
1) Application by the customer and all the relevant information such as account Number , Date on which application was submitted to bank, number of leaves for new cheque book ,Full name, address and 2 sign. 2) Reference of any account holder of that branch is required who can give guarantee of that customer to bank.
36
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow Chart in Case if Customer Lost Cheque Book

Customer must submit application along with Form F-12
Guarantee Of account Holder of that branch is required
Bank Process start and then request send to NIFT
With in 5-6 days NIFT send cheque Book to BOP 277
Authorized officer fill Cheque book issued form # after receiving cheque book form NIFT
37
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Rationale:
In order to cancel the old leaves of lost cheque book and issue new cheque book this whole process is done. Charges of issuing cheque book are Rs 4 per leave in case of PLS account and Rs 5 per leave on CD account. Chargers of cancel lost cheque book is Rs 1000/-. Guarantee of other account holder is also required so that customer cannot cheat with the bank.
Cheque Cash By the customer

When the customer wants to take to debit amount form his/her account then customer have to use the cheque.
Cheque leave
The Bank of Punjab

(Established under the Bank of Pakistan Act 1989) Raiwind Road Branch Lahore
cheque No: 35210007
Date:_________
Pay__________________________________________________________
ORBEARER
Rupees_______________________________________________________ _____________________________________________________________
PLS A/C No 0000040008 KAWAJA MUHAMMAD TARIQ -----------------------------------------------------------------------------------------------------------Dont writ below this line
634715
? 11 0830277:
0005930003
!
38
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Rationale: Cheque No:

Every cheque has unique number. If the cheque book is of 25 pages then each leave have series of number.
Stamp of Branch:
This stamp is important because this identifies that cheque of that branch. For example Raiwind road branch Lahore identifies that the account of that customer is in that branch. PLS or CD, A/C No, Sign and Title of Account: Account number and title of account is mention in the end. Where the title is KAWAJA MUHAMMAD TARIQ and the account holder have to sign just above title of account.
Date:
Date is very important in case of post dated and due dated (after 6 month) cheque will not present. Pays: Self Name mention Cash
Open cheque any person can cash the cheque.
Only that person can cash the cheque whose name is
Cash is like self
Cross Cheque:
In case of double line or Payees Account Only then the process is through transfer entry or clearing. 39
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Rupees and ORBEARER:

In rupees we write amount in words where in box under ORBEARER amount in numbers is mention and its very important that both things must match.
If the BEARER is cut:

In case of cutting of bearer then no cash payment from the cash counter. Whole process is LBC, OBC Or clearing is apply which ever it pertain. In case of same branch cheque than transfer is done.
Computerized number:
634715 ?11 0830277: 0005930003 ! This computerized number is used by NIFT where this whole number has segregation: 634715 0830 277 0005930003 Cheque # Bank Code Branch Code Account number in 10 digits.
NOTE:
In case of cutting then sign of account holder is required near cutting area. If any cutting made on (pays account only and double line) then sign required near cutting and cheque will consider an open cheque. Post and due dated cheques are not presentable. In case of return of cheque, bank charge as per schedule from the customer. This is the income of bank.
40
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow Chart
When the branch receives cheque of same branch (Raiwind road branch) then process is as fellows: Sign of account Cheque of BOP Holder 277 If cheque is cross then no Date payment on Necessary checks counter by the officer Amount in words and digits Sign verification 2 sign at the back customer who deposit the cheque
Posting
Initial by officer Authentication Rechecking
Sign by second officer Cheque sent to cash department
After checking all the process again conform 2 sign by the officer and sign
Payment made to customer from cash counter 41

Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Clearing
There are two type of clearing which are as follows: Inward clearing Outward clearing
Inward clearing:
In this type of clearing supposed that customer of BOP give payment to party from cheque and this party have account in other bank may be MCB, UBL, Soneri bank e.t.c. When the customer deposit the check of BOP in his/her bank along with the deposit form then this process is know as inward clearing because this become the responsibility of the receivers bank to collect the amount and credit in the bank account of the receiver. This is called clearing.
Procedure of Inward Clearing:

In this type of clearing NIFT (National instituted of facilitation Technology) are involved. Major task of this institute is to help in the clearing of cheques and issuances of cheque book to customer on demand of bank or branch. Before clearing was done by the State Bank of Pakistan (SBP) or National Bank of Pakistan (NBP). NIFT involve twice when clearing is performed.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow Chart Show of Clearing Process
NIFT
Branches of BOP SBP State Bank of Pakistan (sorting of cheques)
Head office of BOP
NIFT
When the BOP cheque of branch is received the following entry is follow Customer Account Head office Dr Cr
Than BOP branch is the originating branch and send the schedule to head office. Where head office is the responding branch and passes the following entry Head office Head Dr Cr
Inward Clearing
Inward clearing means same BOP branch receive cheques from other banks for payments. 43
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow Chart of In Ward Clearing

Customer gives cheque of BOP to other party CHQ holder goes where he has his own A/C Bank keeps CHQ and makes transaction At evening bank send that CHQ to NIFT NIFT send BOP CHQ next morning to that branch whose name is mention on CHQ BOP receives CHQ and checks the following things NIFT transfer amount to the drawer bank BOP Dr. the A/C of customer and Cr. A/C of NIFT 44
Their own branch instrument Date of instrument Date of clearing Over writing Amount in figers and words
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Out Word Clearing

When an account holder having some receivables and the other person give payment in Cheque rather than cash and Cheque is not of the same bank the account holder comes and gives Cheque of other bank in that branch where he has an account. That bank make payment to the account holder and at the evening that branch send Cheque to the concerned bank and collect that amount which branch paid to its account holder on the Cheque of that bank.
Flow Chart of Out Ward Clearing

A/C holder of other bank gives cheque to the A/C holder of The A/C holder of BOP present cheque in At evening bank send that CHQ to NIFT Their own branch instrument Date of instrument Date of clearing Over writing Amount in figures and words
NIFT send BOP CHQ next morning to that branch whose Cheque is.
Other Bank Dr. the A/C of his customer and Cr. A/C of NIFT
Bank keeps CHQ and makes transaction
Other Bank receives CHQ and checks the following things
NIFT transfer amount to the drawee bank 45
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Remittance Form
Remittance form deal in the following matters Online Transfer (OT) Call Deposit Pay Order (PO) Demand Draft (DD) Mail Transfer Telegraphic transfer/swift
Procedure:
For all of the above mention remittances Bank of Punjab have one structure. In order to get this facility customer have to fill this form and must give details about Beneficiary and Benefactor
Rationale:
Beneficiary Informant: Beneficiary is the person who is the receiver and all information must be fill by the applicant or the Benefactor and that includes information such as name of beneficiary (Receiver), Account No, Amount, Account Title, C.I.N.C No., Beneficiarys bank, branch code, address and City.
Benefactors Detail:
The sender of the remittance is called the benefactor he has to fill these requirements name, Copy of C.N.I.C No, Address, City, Contact number.
Date
This rationale printed on every type of forms and instruments that provides information about the transaction day.
Account Number
After opening account in the bank, bank issue an account number to the customer. Names may be same but A/C # will never same 46
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Customer branch name
The name of the branch is very important. From this head other people can understand where from the instrument came
Branch code
Branch code is also very important. This code allocated by the bank management that shows in which branch this instrument and customers come. More than one branch can be in one city and at the same name of place but the branch code will distinguish between the branches.
Amount (in words & figures)
This head is also very important. It shows that how much amount is demanded of the instrument. Amount should written in words and figures both because in figures can arise mistake. So, when amount mentioned in words that mistake can be solve.
Telephone number of customer
Contact number of customer is very in this modern period. In case of emergency you can call your customer and problem can be solve very quickly.
When application is completed then signs by customer and officer. Then payment from cash counter by the benefactors (including commission charges). Next step is the preparation of instrument (dd, Payment order, call deposit).again sign required by the benefactor on that printed instrument and this can be given to the party or the beneficiary .The officer prints a pay order, containing the name and branch of Drawers bank and the Drawees bank along with their codes. This application remittance form remains with the bank (branch) and treated in the voucher in general and amount will be credit. When the issued instrument received by bank may be form clearing then this is the property of bank and this attached with the supplementary sheets amount will be on debit because this liability of bank finishes. 47
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Important Rationale of Remittance:

Demand Draft, pay order, BOP online the customer requires any of the instruments because he has me make payment to party and in this case bank is involved and gives guarantee against this instrument that cash is available. Party satisfaction is also involved because in case of cheque chances that might be balance not available in benefactor account and cheque can be dishonor but not in case of CDR, and Pay order and DD. Party knows that cash is 100% present.
Payment Order
In case of same city pay order is made for local payment purpose to party. Its a Government or Bank instrument it cannot be dishonor (means that the bank take the payment from customer and make the payment order in the favor of party). Whenever bank receives the payment order must have to pay to party.
Bank charge Payment order Issuance of order Charges Rs 50 for account holder Rs 200 for non account holder Cancellation of payment order Rs 100 for account holder Rs 200 for non account holder Issuance of duplicate Rs 100 for account holder Rs 200 for non account holder
And there are no charges for the issuance of pay order to the Government. The amount can be paid through cash or cheque.
Payment order that is printed by the officer is of yellow color. 48
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Payment Order
The Bank of Punjab Raiwind Road Branch Payment Order No: 2007/00151 Issued No: 02/05/2007
Rs=84932/Pay: Lahore Development Authority

Rupees: Eighty four thousand nine hundred thirty two only
PKR: *************84932/-
From the Bank Of Punjab
_________________ Authorized Signature
_____ Authorized Signature
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow Chart of Pay Order

Present the Form to Officer & and ask for the Pay order Posting By first officer Pay the Pay order Amount at cash counter
Customer
Fill the Pay order Form
Officer Sign & Authenticat e Pay order
Cashier collects the amount & returns the form
Officers Prints the Payment order
Revenue stamp at the back of Pay order (Rs2)
Pay Order is Ready and issued to customer 50

Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow chat of System Transition (Pay Order)

First Office log in and give module # in which transition perform
Posting of Pay Order By first Officer
Enter account number For credit press 1 Enter form number Amount Second officer Log in Press E and note the transition number on the Enter transaction # that mention on the form and generated by system when
Authentication by the second officer and transaction completed Entry note by the branch: Customer Account Branch
Dr Cr
Rechecking of date, amount, title e.t.c 51
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
When Payment order received from clearing

Stamps used by sender Bank 1) NBP clearing 2) Pay Account Credited (at Back) Stamp used issuer of Pay order: 1) Transfer stamp 2) Sign of two officer are required (after posting and authentication)
Demand Draft
Demand Draft is used where the payment has to be made out of city the process of Demand Draft is similar to the Pay Order process. When ever customer want demand draft then must fill the remittance from must provide all the information about the beneficiary (Receiver), Account No, Amount, Account Title, C.I.N.C No., Beneficiarys bank, branch code, address and City. Its not necessary that the receiver is the account holder of BOP you just have to mention the name of receiver. On the other hand Demand Draft, payment order and Call deposit can also issued to the non-account holder applicant.
Note: Any one can have this facility wither customer is account holder or not.
52
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Procedure:
Customer fills the form for demand draft, payment of DD on the cash counter and casher will issue customer copy form, present this form in front of officer in order to acquire the DD first Officer post and second office authenticate the demand draft and
makes entry in the computer. Officers Prints the DD (demand draft) and DD is ready and issued to customer. When the DD issued then branch not the following entry and head office is involved in DD and online transfer.
Branch General ledger
Dr Cr
When branch receives the DD the following entry is noted
General ledger Customer Account/customer
Dr Cr
Rationale of DD
This demand draft is guaranteed by bank that customer (applicant) giving DD to party (receiver) contains 100% cash. No chances of late payment or return like cheque. For payment to part outside city DD issued to the customer who need it.
53
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow Chart of DD (Demand draft)

Customer
Fill the DD Form
Authenticati on by the Second officer
Pay the DD Amount at cash counter
Officers Prints the DD
Cashier collects the amount & returns the form Present the Form to Officer & ask for the DD
Demand Draft is Ready and given to customer
First Officer post the DD Authenticat e DD 54

Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow Chart of Working by Branch after Giving DD (Demand draft) To Customer

After Demand Draft given to customer
Send the Credit Advice to the branch out of city by TCS &must reach to that out city branch very next day
Entry by the originating (who send Credit Advice):

Branch General ledger Dr Cr
DD received by the out of city branch Of BOP
Send the DD in clearing and credit after 2 Days to the customer account in case if account in different Bank
Entry by the responding branch (who receive Credit Advice):

General ledger Dr Customer Account/customer Cr
55
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow chart of System Transition (Demand Draft)

Office log in and give module # in which transition
Posting of DD By first Officer
Enter account number For credit press 1 Enter form number Amount
Press E and note the transition number
Second officer Log in Enter transaction # that mention on the form and generated by system when posting was done. Rechecking of date, amount, title e.t.c 56
Authentication by the second officer and transaction completed
Entry note by the originating branch: Branch Dr General ledger

Cr
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Online Transfer
When the customer wants to transfer the money to the other branch of Bank of Punjab, within city or out of city then online transfer is preferable because its requires less time.
Procedure:
After filling the form and deposal of money the bank officer get connected to the online status and enter the branch code of the other branch. Then the account number of the receiver is entered. All information about the account holder is queried on the screen then the entry is made. First officer post the entry and writ transition number.
Then the other officer authenticates the entry then the amount is credited in the
account of the receiver. This process is called online transfer. Charges Transaction Type Upto Rs. 10,000/Rs. 10,001 to Rs. 100,000/Rs. 100,001 to Rs. 500,000/Rs. 500,001 to Rs. 1,000,000/Over Rs.1,000,000/Charges 0.15% - Min. Rs 25 0.10% - Min. Rs. 50 0.06% - Min. Rs. 200 0.04% - Min. Rs. 300 0.04% - Min. Rs. 500
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Online Transfer Flow Chart
Customer
Fill the Online transfer Form or payment by using deposit form
Present the Form to Officer & and ask for the Online Transfer
Posting by first Office
Pay the Online transfer Amount at cash counter
Officer Sign & Authenticat e OT
Online payment Cashier collects the amount & returns the form
58
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow chart of System Transition (online)

Office log in and give module # in which transition perform
Online the branch by giving code
Enter account number For credit press 1 Enter form number Amount
Press E and not the transition number
Amount credited to that customer account of that branch

59
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Rationale:
Online transfer required very less time and receiver get credit at one and customer dont have to wait.
Incase If Online Credit Not Possible Credit Advice

When ever customer wants to credit amount at the spot then online is use. In case if the customer wants only online credit and due to some problem with the online sever then the branch Fax credit advice in order to perform this urgent task and the amount will be credit directly to customer account at the same time. Credit advice delivered to the belong branch the very next day credit in the account at the spot. Branch which makes this credit advice is now as originating branch and when other branch received this credit advice then responds this credit advice Important Note: In the remittance form only these three options that are mention above use more frequently use and mail transfer and telegraphic transfer are not used now a days. CDR and Pay order are local payments
Brach deposit until paid In DD payment is done out side city not from the branch who issue demand draft. Head office is involves in case of DD and Online transfer and work as a
middleman. Main task of head office is to take money form one branch and transfer to other branch of BOP. 60
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
CDR
CDR stands for call deposit receipt main purpose of CDR is that when every customer want to do some contract or project with Government or any other agency then required CDR by the bank. Its 10% of the total amount of the project the he is going to manage in future. This CDR is like security or token money and when project finished then discharged by the owner, government, or institute whose name is mention on this CDR. Stamp and sign on CDR: Sign by two officers one who post and other who authenticate. At back of CDR After checking voucher and verified sign date e.t.c. 1KM Raiwand
Signature verified
Road Lahore Pays account credited this stamp knows as endorsement which mean that the amount has been credit. Crossing stamp pays account only when discharge by the owner of CDR then CDR become open by the name of Town Nazim Iqbal Town Lahore name mention on the form attached on next page. The Bank of Punjab Main Center 1KM Raiwand Road Lahore 08 AUGUST 2007 TRANSFER
This stamp means that the amount is transfer form one account to another account. 61
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
FORM (CDR)
Date 08/06/2010 No:00420448
CALL DEPOSIT RECEIPT
The Bank of Punjab Transferable Raiwand Road Lahore Rs 5000/-
CRD NO: 0000004358 ISSUE NO: 21/07/07
The Bank Of Punjab Main Center 1 KM Raiwind Road Lahore
Received from: Town Nazim Iqbal Town Lahore No A/C OF Muhammad Javed Sindhu
The sum of Rs: Five thousand only Rs *****,5000.00
As a deposit repayable at call
For the Bank of Punjab
_________________ Authorized signature
___________________ Authorized signature
When payment is required this receipt must be returned to the bank duty discharged by the depositor under the words received payments. 62
Internship Report
The Bank Of Punjab
Raiwind Road,Lahore NOTE: The Bank reserves the right to refund the amount to the purchaser in the absence of payees discharge
________________________________________________________________ Do not write below this line
Vouchers
Voucher used to keep the record of all the work performed by branch through out the day and organizes by the officer at the end of day.
Procedure Voucher Attached with the supplementary sheets

There are two parts of vouchers that BOP use to keep the record at the end of each day. 1) First bundle of voucher includes Cash on hand, CD voucher, PLS vouchers and general vouchers all the debit and credit entries done and along with the evidence are attached. 2) Second bundle of voucher includes H/O (head office) vouchers, and income and expenditure vouchers same case with this bundle of vouchers all the debit and credit entries done and along with the evidence are attached. These evidences are this instruments that bank received thought out the day.
When ever officers have to arrange these all vouchers and bind them than must keep in mind following points: 1) Sorting of all the instruments (Dr and Cr) according to the supplementary sheets. 2) Then ticking of the amounts that are mention on the supplementary sheets in order to avoid the missing instruments and for rechecking purpose. 3) Debit vouchers are above the credit vouchers while you staple the bundle of vouchers. 63
Internship Report
The Bank Of Punjab
Raiwind Road,Lahore 4) After the title page is attached with the vouchers the total numbers of (DR and Cr) transitions have to sum up and write above the bundle in Dr and Cr columns.
First Bundle of vouchers Distribution

This whole bundle includes the following:
Cash On Hand:
This shows the detail of amount paid to the customers or withdrawn done by the customer through out the day. Bill received with CD like utility bills. Attachments:
Cash Position Memo

CD Vouchers:
All the debit vouchers (CD cheques) and credit vouchers (deposit receipts of Cd accounts) are attached with the supplementary sheets. Debit vouchers are smaller then the debit vouchers so that why they are staple above the credit voucher with the supplementary sheets.
PLS Vouchers:
All the debit vouchers ( PLS cheques) and credit vouchers (deposit receipts of PLS accounts) are attached with the supplementary sheets after checking amounts on the supplementary same case with PLS accounts vouchers credit voucher are above the debit vouchers and then attached with the supplementary sheets. Form of internal transfer this is a sheet that contains different account numbers that are opened by the college or university for the purpose of submission of fee. When bank receives fee form students the credit the amount in different account that are opened by the university or college. 64
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
General:
Some of the important instruments that must be attached with the supplementary sheets are as follows: 1) PLS term Deposit Form. 2) CPA (cooperate premium account) 3) Payment order issued
Only supplementary sheets no attachments of vouchers

4) Bill payables 5) Tax on bank cheque 6) Income tax payable 7) Tax on cash withdrawn 8) (LBC) local bill for collection 9) (OBC)Out word bill for collection 10) SBP 11) National prize bound 12) Sundry debtors clearing out word. 13) Sundry debtors clearing in word.
Second Bundle of vouchers Distribution

This bundle includes vouchers and supplementary sheet of head office and income and expenditure. Vouchers attached with Head Office supplementary sheets: 1) The entire voucher with the name of head office stamp like transfer, test agreed e.t.c. 2) Bank transfer scroll that are issued by the NIFT. 3) All sort of advices form head offices. Vouchers attached with income and expenditure supplementary sheets The following vouchers are attached with the income and expenditure supplementary sheets 65
Internship Report 1) All sort of bank commission 2) All sort of banking charges
The Bank Of Punjab

Raiwind Road,Lahore
3) All sort of expensive like stationary, bills, entertainment of staff e.t.c in addition receipt from shop keeper also attached. 4) Paper with cheque book details written on it. 5) Miscellanies expense debit vouchers 6) All the invoices with the name of bank manager. Note: 1) CD,PLS and General are attached in bundle 2) Income and expenditure and head office are attached in other bundle
Rationale
Of Supplementary sheet with attached (debit and credit) Vouchers or attached all instruments Main reason is to keep up to date record of all the work that is performed by the branch through out the day. In case if any misunderstanding arises in the instruments then this can easily be traced out. This is a head copy that can be easily view by the officers. This vouchers can not be attached until the day end is run by the branch and after the following things must keep in view Balance of cash, nil accounts, run the day end and then print all the sheet then vouchers can be sorted and maintained as a record. In the end senior officer check and finally sign. Note: while officer attaching vouchers with the supplementary sheet he/she mush make clearing objection finish by stamping the received vouchers.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Flow chart of Maintaining the Supplementary Sheets

Customer Receiving form head Office Customer (account holder/non account holder)
Debit Cheque of PLS and CD received form cash counter
Advices form head Office (debit)
Required DD, pay order, online and CDR (Credit)
Deposit form of CD and PLS received form cash counter (credit)
Nift Scroll
System
Run Day end
Data Transfer to IT department
Printing Of Supplementary Sheets
Collection of all the instruments debit and credit vouchers form officers and cash department
Attachments of sheets with all vouchers/Instrume nts 67
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Online system of Bank of Punjab

Bank of Punjab have a strong network system and most of the task is performed through online in order to facilitate their customers.
When any cheque from withdrawl or deposit is received by officer then they have to post this cheque and other officer duty is to authenticate in the respective accounts. On the other hand when every officer need to work on system must memorized all the codes on finger tips other wise its too difficult to move form one module to an other module because entire system of works is based on modules.
Posting of Cheque or deposit form:

After the officer get login then enter module number for posting Module # 104001
Then enter 1 for new transaction
Inter Face of Posting

277 104001 Account # Currency The Bank of Punjab Cash Deposit/Withdrawals (Lcy+FCY) Transaction # Debit Or Credit Amount Wd Curr Amount Eq loc ccy Freeze Amount (0=Dr, 1=Cr)
Message
Particulars
68
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
Transaction status
1=New; 2=Recall Trns; <ESC> Enter Note: in case if debit (posting) then following interface will appear
Inter Face of posting (debit)

350 104001 The Bank of Punjab Cash Deposit/Withdrawals (Lcy+FCY) 21/08/07 16:14:44
Account #
000004-0008
Transaction # Debit Or Credit Cheque/Doc# Amount Wd Curr Amount 0 (0=Dr, 1=Cr)
Khawaja Muhammad Tariq Currency PKR Pak Rupee
35306150 20,000 20,000
Freeze Amount
0.00
Calculate Tax: Eq loc ccy 20,000
Message Twenty Thousand only
Particulars
Transaction status E
1=New; 2=Recall Trns; <ESC> Enter 69

Internship Report
The Bank Of Punjab
Raiwind Road,Lahore Note: After the posting officer gets the message in case if the amount greater then the present amount in the account system will display the following message Amount exceeding forms the drawing power presses any key to continue. Other vise officer press E and note the transaction number on the cheque that system originates.
Inter Face of posting (credit)

Account #
000004-0008
Transaction # Debit Or Credit Cheque/Doc# Amount Wd Curr Amount 1 (0=Dr, 1=Cr)
125477707 20,000 20,000 20,000
Freeze Amount
0.00
Eq loc ccy
Message
Particulars
Twenty Thousand only
Cash Deposit
A=Auth E=Entry C=Change S=Scrach Note: In case of posting then enter E and note the transaction number then step 2 is for authentication.
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Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
For Authentication
After the posting next step is that second officer get login and enter module number for authentication Module # 204001 Then enter transaction number
Inter Face of Authentication (credit)

Account #
CD-000216-0004
Transaction # Debit Or Credit Cheque/Doc# Amount Wd Curr Amount
4 1 (0=Dr, 1=Cr)
35306150 20,000 20,000
Freeze Amount
0.00
Calculate Tax: Eq loc ccy 20,000
Message Twenty Thousand only
Particulars
1=New; 2=Recall Trns; <ESC> Enter
System used by banks

There are two systems that are used by bank when customer wants to reach to cash counter for deposit or withdrawing. 1) Token system (old system) 2) Tailor system 71
Internship Report
The Bank Of Punjab

Raiwind Road,Lahore
TOKEN SYSTEM (flow chart)

TOKEN System
Token # Sign verification
One sight
Initial by Officer
Sign verification stamp
Checking date, amount, amount in words, cutting e.t.c
Cheque posting Officer
Then charge by bank
If No
Check the balance if sufficient balance than YES
Sign of posting Officer
Authentication Officer 2 SIGN BY CUSTOMERS ON CHEQUE
Rechecking CASH COUNTER
Sign of Officer
PAYMENT 72
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The Bank Of Punjab

Raiwind Road,Lahore
Rationale:
Major requirement of token system is that for customers satisfaction because n some case customers getting delay due to any problem for example over crowd at cash counter than customers get dissatisfied. In Bank of Punjab token is given to the customer and now implementation of display on token is under consideration.
TAILOR SYSTEM
Bank Of Punjab is now introducing this system tailor system infect Raiwind road branch use tailor system. This system is not a complex system like token system.
Cheque bought by the customer
Two steps perform by one office Sign verification Posting
cheque sign by second officer Authentication by Officer
Payment
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Rationale:
Main reason for this Tailor system is that reduce the customer waiting time. In this case customers need not to wait and all the process done quickly. The customers must get relief with in 1-1:30 min Before 4 steps were required but now work done very quickly.
ATM Debit Card

ATM stand for automatic teller machine. This is one of the product of Bank of Punjab in order to provide convenient to customer after bank timing and he/she can withdraw amount form account by using this ATM Debit Card.
Procedure of ATM
When customer want ATM Debit card he/she must account holder of Bank Of Punjab. Fill the application form ATM card BOP takes ATM charges deducted Information sends to IT department After process by IT then card send to BOP Branch, which required it Issue card to customer Activate the card by calling on universal number.
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Raiwind Road,Lahore
Flow Chat of ATM Card

Fill the application form ATM card For activation must fill date of birth and mother name ATM charges deducted Rs 250 With in 10 Days card send by IT dep to BOP Branch
Issue card to customer
Process by IT
Charges For
Activate the card by calling on universal number
Rationale:
Less time required as compare cash withdraw from cheque Cash is available at your disposal 24 hour No need to rush to bank for withdraw
Bank security policy related to ATM:

Issuance of card with I week Then pine code come to branch
This both things take 10 days Application must fill in case if customer lost the ATM card. For the re-issuance of ATM Debit Card Rs 250 is charge
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Raiwind Road,Lahore
Vault Register
Procedure:
Vault register is placed is the strong room know as vault. Vault registration is the important part of cash in which all the withdrawing and deposits are maintained. When bank open than sharp 9:00 am amount that out from the vault (save room) is mention in this register in the column of domination. In case if the deposit is greater than the assigned limit then cashier is not allowed to keep on cash counter thus that amount must keep in save plus the time also mention. When cash is out of vault room than the officer must sign vault register in the strong room. Strong room have 3 key with different employees of BOP (bank of Punjab)and one of the key belong to manager other 2 keys are with officers. For opening strong room and vault all these person are responsible until three keys are not applied the strong room will not open.
Flow Chat of Maintaining Vault Register Daily

Running Balance Withdraw alls + Deposits = Ending balance 76
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The Bank Of Punjab

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Cash counter limit is 2 million but place 6-7 hundred thousand for safety purposes.
Ending balance of pervious day is the opening balance of current day/next day. When subtracting with draws we get running finance and all deposits are added in running finance through out the day.
At the day end all the amount that left on cash counter is deposited and added to running balance to get the ending balance.
5 million in vault in case if the deposit exceeds then insured by the insurance company on same day for safety purpose.
FINANCIAL ANALYSIS
What is financial analysis? Financial analysis is used to evaluate corporate performance. It is used to gain an exposure of the companys financial position.
No company can remain in business if it cannot sustain and grow its profits and banks are no exemption. If Bank OF PUNJAB wants to become a premier banking institution and to satisfy its customers, it itself needs to become a profitable organization, that not only has growth in profits, increase its assets but also provide its shareholders with the maximum return so that they are also satisfied.
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The Bank Of Punjab

Raiwind Road,Lahore
The Bank of Punjab Balance Sheet as on December 31,2008

Assets Cash and balance with Banks Balances with other Banks Lending to financial Institutions Investments Advances Other Assets Operating fixed Assets Deferred Tax Assets Total Assets Liabilities 2008 (Rs.000) 79,155,081 30,001,482 18,749,309 71,759,449 170,319,096 36,952,148 7,199,835 952,590 415,088,990 2007 (Rs.000) 70,944,010 29,150,948 15,939,501 72,609,081 140,318,362 35,944,790 6,729,046 Nil 371,635,738 2,152,050 10,298,970 316,493,342 _____ 25,274,874 433,585 __________ 354,652,821 16,982,917 1,463,880 9,728,799 184,848 11,377,527 5,605,390 16,982,917
Bills Payable 2,245,349 Borrowing from financial Institution 11,424,963 Deposits and other accounts 349,617,068 Liabilities against Assets 46,092 Other Liabilities 34,185,081 Deferred tax Liabilities _____ __________ Total Liabilities 397,578,553 Net Assets 17,510,437 Represented By Share Capital 3,730,384 Reserves 7,476,063 Unappropriated profit 752,226 Total 11,958,673 Surplus on Revaluation of Assets 5,551,764 Total 17,510,437
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Raiwind Road,Lahore
The Bank of punjab Profit & loss Account For the year ended December 31st,2008
prticulars Net markup/Interest income Non markup/Interest income Total Income Operating Expenses Administrative expenses Other provisions Loss of joint venture Other charges Total opr expenses Amortization of deferred cost Total Expenses Profit before taxes Net Taxes Payable Profit after taxes Unappr:profit/loss Profit available for appropriation Appropriation: Statutory reserves Cash dividend Total Unapproprated profit Earning per share 2008 (Rs.000) 10,272,710 4,501,568 14,774,278 8,709,895 332,912 6,456 8,790 9,058,053 2,700,596 11,758,649 3,015,629 1,867,100 1,148,529 184,848 1,333,377 114,853 466,298 581,151 752,226 3.08 2007 (Rs.000) 7,141,959 4,030,248 11,172,207 8,008,620 (516,463) Nil 17,788 7,509,945 2,629,862 10,139,807 1,032,400 571,173 461,227 (230,256) 230,971 46,123 Nil 46,123 184,848 1.24
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Raiwind Road,Lahore
RATIO ANALYSIS
There is almost an infuriate number of ratios which can be used particularly by the management to construct financial mode to determine the impact of increase or decrease in the cost of inputs .The financial ratios which have a universal application almost all types of an organization are the follows 1. Liquidity Ratios. 2. Management Ratios. 3. Profitability Ratios. 4. Market value Ratios.
1.The Current Ratio:

A measure of liquidity calculated by dividing the firms current assets by its current liabilities. The higher the current ratio, the more liquid the company appears to be. Formula: (Current assets / Current Liabilities) 2008 (237570059/47961485)=1:4.95 2007 (224588330/38159479)=1:5.89
Interpretation:
This ratio is showing a decreasing trend as it is 1:4.95 in 2008 and 1:5.89 in 2007 and according to the recommendation of State Bank of Pakistan a ratio of 1:1 is considered good. So the current ratio of the Bank is very good. 80
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The Bank Of Punjab

Raiwind Road,Lahore
2.Networking Ratio/ Working Capital :

Formula: (Current Assets -Current Liabilities) 2008 (237570059-47961485)=189608574 2007 (224588330-38159479)=186428851
Interpretation:
This ratio is showing an increasing trend as it is189608574 in 2008 and 186428851 in 2007. So the working capital of the Bank is very good.
3. Return on Share Holders Investment:

Formula: (Net profit after taxes/Share Holder equity *100) 2008 1148529/11958673*100=9.60% 2007 461227/11377527*100=4.05%
Interpretation:
This ratio is showing an increasing trend as it is 9.60% in 2008 and 4.05% in 2007. So the return on share holders investment of the Bank is good.
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4.Return on Equity Capital:

Formula: (Net profit after taxes /paid up equity capital *100) 2008 1148529 / 3730384 *100=30.79% 2007 461227 / 1463880*100=31.51%
Interpretation:
Return on equity capital ratio shows a decrease in a ratio. In 2007 it was 31.51% While in 2008 it is 30.79% it shows that the return on equity capital is decreased In 2008.
5.Earning per Share:

Formula: (Net profit after taxes / no of equity shares) 2008 1148529/373038 =Rs.3.08 per share. 2007 461227/146388=Rs.3.15 per share.
Interpretation:
Earning per share ratio shows a decrease in a ratio. in 2007 it was Rs.3.15 per share While in 2008 it is 3.08 per share it shows that the earning per share decreased in 2008
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Raiwind Road,Lahore
6.Debt Equity Ratio:

Formula: (Outsiders funds / Share Holder equity)
2008 361102031/ 11958673=1:30.20 2007 326792312/11377527=1:28.72
Interpretation:
Debt to equity ratio is increased in 2008 as compared 2007
7. Equity Ratio:
Formula: (Share Holder Funds/Total Assets *100) 2008 11958673/415088990*100=2.88% 2007 9978164/371635738*100=2.68%
Interpretation:
Equity ratio is increased to 0.20% in 2008 as compared to 2007
8.Current Assets to Proposition funds ratio:

Formula: (Current Assets / Share Holder funds) 2008 237570059/11958673=1:20.89 2007 224588330/11377527=1:19.74
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Interpretation:
The ratio is showing an increasing trend in 2008 as compared to 2007
9.Return on Assets:
Formula: (Net profit after taxes / Total Assets * 100) 2008 1148529/415088990*100=0.27% 2007 461227/371635738*100=0.12%
Interpretation:
Return on assets shows a favorable position in 2008.
10.Assets turn over Ratio:

Formula:(Total Income/Total Assets) 2008 14774278/415088990=1:0.0355 2007 11172207/371635738=1:0.030
Interpretation:
The ratio is showing an increasing trend in 2008 as compared to 2007
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Raiwind Road,Lahore
11. Return on Deposits:

Formula: (Net profit after taxes/Total Deposit) 2008 1148529/349617068=1:0.0032 2007 461227/316493342=1:0.0014
Interpretation:
Return on Deposit shows of favorable position in 2008 as compare to 2007
12.Advances to Deposits:
Formula: ( Advances/Total Deposits*100) 2008 170319096/349617068*100=48.71% 2007 140318362/316493342*100=44.3%
Interpretation:
Advances to deposits in 2008 48.71% and in 2007 44.3% which shows a increasing position as compared to 2007.
13.Solvencey Ratio:
Formula: (Total Assets / Total Liabilities) 2008 415088990/397578553=1:1.044 2007 371635738/354652821=1:1.047
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Raiwind Road,Lahore
Interpretation:
Solvency Ratio has been decreased to 0.003 in 2008 as compared to 2007 which is a satisfactory.
My observation during internship

Following are the things that I observed during my internship: Poor customer service in this branch which create big hurdle for making goodwill and profits so according to my point of view all employees of this branch need training for improving customer service of the branch because customer is the king. Excess employees is also a big dilemma which I feel there because bank needs 10 to 11 employees but 14 employees working in which branch. Distribution of work or assignments is not balanced.
For the safety of the cheques the employee who have a right of authentication and posting should be sit near or in the cash counter because it can reduce the circulation of cheques for authentications or posting purpose.
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Raiwind Road,Lahore
SWOT Analysis Of BOP

SWOT analysis can be performed on a product, on a service, a company or even on an individual.
1-Strengths:
Punjab GOVT.trust on Punjab Bank Salary accounts of companies Educated employes Fastest growing financial Institution Young and hardworking workforce
2-Opporunities:
Mega project financing in agriculture sector Boost infrastructural investment Upward revision of credite rating Growing trends of Islamic Banking
3-Weakeness:
Dependence on POL (Pakistan Oil Fields Limited) imports Physical exports Increas publis debts Less provide ATM facilites Work distrribution between emplouees are not well Overload on employees
4-Threats:
Instability of contry conditions Rupee appreciation Instability of political conditions Fiscal deficit Less portfolio flows as compare to other banks Trend of mergers 87
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Raiwind Road,Lahore
Conclusion
Finally I conclude that due to the cooperation of all branch members I have been able to learn many new things related to banking sector, I was able to run the day end successfully at the end of each day, plus arranging all the vouchers, maintaining record of branch, filling account opening form of customers and handle other tasks as well.
On the other hand I am able to complete this report under the super vision of my Advisor and make all concepts clear in proper way. THE BANK OF PUNJAB is a good Organization in the way that anybody can join it for his/ her long-term career. Overall working environment is comfortable. Management is very strong and above that its a government bank. Employees of Bank of Punjab Raiwind road branch work more than their working hours and it is all according to their will in a friendly atmosphere. It also shows their loyalty, commitment to organization. So it is considered in best branch of THE BANK OF PUNJAB within short period of time this branch reached in top six branches of Bank of Punjab due to employees efforts.
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Recommendations
After doing a deep study I am able to recommend so following are my recommendation: ATM machine must be installed so that increases the income of branch. Improvement in the salary package On the bases of performance reward should be assigned. To retain customer, bank should adopt competitive rates for its services.
Branch should focus on the consumer banking as well because its a good
source of income to branch. No entrance in the cash counters because this area is very sensitive and only the cashier is allowed no other staff member. Cashiers major responsibility is to balance the cash at the end of day. When the cash is balance then other task can proceed such as
o Run the day end o Backup of after, before, offsite and week end day. o Print all the sheets o Send data to IT department o Keep back up in order to maintain hand copy of data. Online banking system for the entry of transaction was limitation because every employee is responsible for his/her assigned task. In case if any wrong entry is made then this will out the cash balance and create problem at the end of day. Prohibited area was strong room where vault register and cash is kept only three employees are allowed who got the keys of strong room i.e. Manager, operation manager and the casher. Not allowed to fill the blank cheque for the customer. 89
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The Bank Of Punjab

Raiwind Road,Lahore
Branch senior staff

Names
Rana liaqat ali khan
Designation
Manager
Contact#
0321-8419825
M. Ashraf Gondal
Manager Operation
0333-4380799
Khalil Ahmed
O.G 1
0321-9407301
Sohail Ahmad
O.G 1
0300-9211123
Manzar Ali
AAA
Maryam Khalid
BDO
03324677326
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Raiwind Road,Lahore
Appendix
A
Account Opening This form is used to open account in the bank and for every customer who want to open account in the bank. ATM Cash machine: an unattended machine (outside some banks) that dispenses money when a personal coded card is used. Account holder Any and all persons designated and authorized to transact business on behalf of an account. Authorized signature This is the signature of a senior executive such as the operation manager, manger and responsible persons. Assets Anything of material value or usefulness that is owned by a person or company.
B
Branch code Provide by the head office for the purpose of distinguish between the branches. Bearer The holder/owner of an instrument. BDO Business Development Officer. BBA Basic banking Account
C
Clearing Clearing means send cheques of other banks in relative banks on customer demand for receiving payments. CD Stands for current Deposit. Cheque A cheque is a piece of paper (usually) that orders a payment of money. CDR Call Deposit Receipt (CDR) is a security deposit for bids etc to the government, semi government institutions or autonomous bodies, also payable at issuing branch only.
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Raiwind Road,Lahore
Current Ratio: The current ratio is a financial ratio that measures whether or not a firm has enough resources to pay its debts over the next 12 months.
D
Demand Draft A method used by individuals to make transfer payments from one bank account to another. Demand Draft issued for out of city payment. Deposit Slip An itemized slip showing the exact amount of paper money, coin, and checks being deposited to a particular account. DD Demand Draft.
E
E-Banking Electorince banking
F
Foreign Currency Any currency that is in use in a foreign country.
G
General Ledger The ledger that contains all of the financial record that perfome in bank within a day.
I
Inward clearing Inward clearing means the cheques received by the bank from other banks for paymen.
M
Mergers The combination of two or more commercial companies.
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Internship Report Management Management that runs the business and company.
The Bank Of Punjab

Raiwind Road,Lahore
N
NIFT National Institutional of Facilitation and Technologies (Pvt.) Limited. NIFT provied clearing facilites from banks.
O
Outward Clearing When an account holder having some receivables and the other person give payment in Cheque rather than cash.Outward clearning perfome within two banks that establish in two different cities. Owner Equity Total assets minus total liabilities of an individual or company.
P
Pay Order A document which instructs a bank to pay a certain sum to a third party. PLS Profit and loss saving account.
R
Remittnance form Form used for sending money online. Ratios Ratio expresses financial and success level of companies.
V
Voucher A document that serves as evidence of some expenditure. Vault Register Vault register is placed is the strong room know as vault.
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Reference
www.bop.com.pk www.sbp.gov.pk http://www.brecorder.com www.scrip.com Wikipedia (www.wikipedia.com) Citibank (www.citibank.com/pakistan) Operational Manual of Bank of Punjab. By the help of operational manager MR.ASHRAF GONDAL
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Internship Report

The Bank Of Punjab

Muhammad Fahad Javaid

Nabeel Safdar CIIT/FA08-MBE-033/LHR

COMSATS Institute of Information Technology Lahore Campus

The Bank Of Punjab

Nabeel Safdar CIIT/FA08-MBE-033/LHR

The Bank Of Punjab

The Bank Of Punjab

Internship Report Rationale In Case if Customer Lost Cheque Book

The Bank Of Punjab

The Bank Of Punjab

COMSATS Institute of Information Technology Lahore Campus

The Bank Of Punjab

The Bank Of Punjab

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Importance of Internship experience

The Bank Of Punjab

The Bank Of Punjab

The Bank Of Punjab

Banking History in Pakistan

Function of State Bank of Pakistan:

The Bank Of Punjab

GOVERNMENT OWNED BANKS:

2. HABIB BANK LIMITED 3. MCB BANK LIMITED 4. UNITED BANK LIMITED

The Bank Of Punjab

The Bank Of Punjab

The Bank Of Punjab

The Bank Of Punjab

Mission and Vision

The Bank Of Punjab

Punjab Government Shows Faith in Bank of Punjab

Finance Department Government of the Punjab

The Bank Of Punjab

BOP Awards & Achievements

Excellence Award by the Central Board of Revenue:

Third Kissan Time Awards:

Best Corporate Report Award:

Sixteenth Bolan Excellence Award:

The Bank Of Punjab

The Bank Of Punjab

The Bank Of Punjab

Services of Bank of Punjab

The Bank Of Punjab

FUNCTION OF BOARD IN THE FORMULATION OF STRATEGIES

The Bank Of Punjab

3) STATEMENT OF ETHICS AND BUSINESS PRACTICES:

The Bank Of Punjab

The Bank Of Punjab

Online Branches Network

The Bank Of Punjab

Rationale of Account Opening:

The Bank Of Punjab

Current Deposit Account:

Pls (Profit and Loss Account):

BBA basic banking account:

Super saving Account:

The Bank Of Punjab

The Bank Of Punjab

Know Information Next (KIN)

Account opening checklist

General rules and Regulations

Most important points or Rules that BOP fellows: