ABOUT UNILEVER

INTRODUCING UNILEVER

ABOUT UNILEVER

Unilever is one of the worlds leading suppliers of fastmoving consumer goods. Our products are sold in over 190 countries and used by 2 billion consumers every day.

OUR PEOPLE
We aim to create an environment in which all employees can fulfil their potential.

Unilever is one of the worlds most culturally diverse companies.

BUSINESS WITH PURPOSE

Our purpose is to make sustainable living commonplace We work to create a better future every day, with brands and services that help people feel good, look good and get more out of life. Our first priority is to our consumers then customers, employees, suppliers and communities. When we fulfil our responsibilities to them, we believe that our shareholders will be rewarded.

OUR COMPASS STRATEGY

Our vision is to double the size of the business, whilst reducing our environmental footprint and increasing our positive social impact. The Compass provides a blueprint for success by identifying what we must do to win share and grow volume in every category and country.

FAST FACTS - 2012

EMERGING MARKETS NOW REPRESENT

55%

OF TURNOVER

190
COUNTRIES IN WHICH OUR PRODUCTS ARE SOLD

TURNOVER OF
AT END OF 2012

51 BILLION

173,000
EMPLOYEES AT THE END OF THE YEAR

1 BILLION
INVESTED IN R&D WORLDWIDE

STRATEGIC FOCUS

OUR BUSINESS MODEL

OUR BRANDS Strong brands and innovation are central to our ambition to double in size OUR OPERATIONS We aim to develop innovative products that address different consumer needs at different price points

OUR PEOPLE Sustainable, profitable growth can only be achieved with the right people working in an organisation that is fit to win

SUSTAINABLE LIVING The differentiator in our business model is our Sustainable Living Plan and the goal of sustainable living.

UNILEVERS GROWTH PRIORITIES

Our ambition is to win share and grow volume in every category and country.

WINNING WITH BRANDS AND INNOVATION

BUILD STRONGER BRANDS DEVELOP BIGGER, BETTER, FASTER INNOVATIONS

BUILD MARGIN ENHANCING INNOVATION

UNILEVERS GROWTH PRIORITIES

Our ambition is to win share and grow volume in every category and country.

WINNING IN THE MARKETPLACE

LEAD MARKET DEVELOPMENT; REACH UP, DOWN AND WIDE WIN WITH WINNING CUSTOMERS AND CHANNELS BE AN EXECUTION POWERHOUSE

UNILEVERS GROWTH PRIORITIES

Our ambition is to win share and grow volume in every category and country.

WINNING THROUGH CONTINUOUS IMPROVEMENT

BUILD A QUALITY-DRIVEN VALUE CHAIN WITH GLOBAL SCALE AND LOCAL AGILITY

DELIVER A COST COMPETITIVE ORGANISATION

DRIVE RETURN ON CAPITAL AND MARKETING INVESTMENT

UNILEVERS GROWTH PRIORITIES

Our ambition is to win share and grow volume in every category and country.

WINNING WITH PEOPLE

BUILD DEPTH OF CAPABILITY AND LEADERSHIP LIVE OUR VALUES AND BUILD A PERFORMANCE CULTURE

BUILD AN AGILE, FLEXIBLE, AND DIVERSE ORGANISATION

THE UNILEVER SUSTAINABLE LIVING PLAN

We have long been working and reporting on our impact on society and the environment. Our Sustainable Living Plan brings together all this work and sets many new targets. 1. We will help more than 1 billion people take action to improve their health and well-being. 2. We will halve the environmental impact of the making and use of our products. 3. We will source 100% of agricultural raw materials sustainably.

Our Sustainable Living Plan will result in three significant outcomes by 2020.

1 BILLION
PEOPLE IMPROVE THEIR HEALTH & WELLBEING

HELP

ENVIRONMENTAL FOOTPRINT OF OUR PRODUCTS

HALVE

OF AGRICULTURAL RAW MATERIALS SUSTAINABLY

100%

SOURCE

IMPROVING HEALTH AND WELL-BEING

From our earliest days we have sought to meet peoples need for good health and hygiene. By 2020 we will help more than 1 billion people improve their hygiene habits and bring safe drinking water to 500 million people. Using globally recognised dietary guidelines, we continually work to improve the taste and nutritional quality of our products. By 2020 we will double the proportion of our portfolio that meets the highest nutritional standards, helping hundreds of millions of people achieve a healthier diet.
IN ACTION AROUND 220 MILLION PEOPLE REACHED BY END 2012 THROUGH OUR PROGRAMMES ON HANDWASHING, SAFE DRINKING WATER, ORAL HEALTH AND SELF-ESTEEM

2012 figures are preliminary. They will be finalised in the Unilever Sustainable Living Plan: Progress Report 2012, to be published in April 2013.

REDUCING ENVIRONMENTAL IMPACT

Our aim is to halve the environmental footprint associated with the making and use of our products by 2020. By 2020 we aim to: Halve the greenhouse gas impact of our products across the lifecycle Halve the water associated with the consumer use of our products Halve the waste associated with the disposal of our products

IN ACTION

OUR GREENHOUSE GAS IMPACT HAS REDUCED BY AROUND 6% SINCE 2010

2012 figures are preliminary. They will be finalised in the Unilever Sustainable Living Plan: Progress Report 2012, to be published in April 2013. Measured July 2011-June 2012, compared to January-December 2010.

ENHANCING LIVELIHOODS
We work with hundreds of thousands of smallholder farmers, small-scale distributors and micro-entrepreneurs. Our goal is to link 500,000 smallholder farmers into our supply network. We will help to improve their agricultural practices and enable them to supply into global markets at competitive prices. We will increase the number of Shakti entrepreneurs our door-to-door selling operation in India that we recruit, train and employ from 45,000 in 2010 to 75,000 in 2015.

IN ACTION

48,000 SHAKTI SMALLSCALE DISTRIBUTORS BY END 2012

2012 figures are preliminary. They will be finalised in the Unilever Sustainable Living Plan: Progress Report 2012, to be published in April 2013.

OUR VALUES

Our Values guide our people in the judgments, decisions and actions they take every day. They underpin everything we say and do.

OUR VALUES

INTEGRITY

We are committed to integrity because it creates our reputation, so we never compromise on it. It defines how we behave, wherever we are. It guides us to do the right thing for the long-term success of Unilever.

RESPECT

We are committed to respect because people should be treated with dignity, honesty and fairness. We celebrate the diversity of people, and we respect people for who they are and what they bring.

OUR VALUES

RESPONSIBILITY

We are committed to responsibility because we want to take care of our consumers, customers and employees, as well as the environment and the communities in which we operate. We take this personally and always do what we say we will do.

PIONEERING

We are committed to the pioneering spirit because it created us and still drives us as a business. It gives us the passion for winning and for creating a better future. It means that we are always willing to take intelligent risks.

PERFORMANCE

SCALE AND GEOGRAPHICAL REACH

EUROPE THE AMERICAS
17.1 billion turnover 3.1% underlying volume growth 33% of group turnover

EUROPE EUROPE
13.9 billion turnover 0.9% underlying volume growth 27% of group turnover

EUROPE ASIA, AFRICA, CENTRAL &

EASTERN EUROPE 20.4 billion turnover 5.7% underlying volume growth 40% of group turnover

SCALE AND GEOGRAPHICAL REACH

2012 TURNOVER 51.3 BILLION

CATEGORY HIGHLIGHTS IN 2012

FOODS PERSONAL CARE

Turnover: 14.4 billion Underlying volume growth: 0.9% HOMECARE

Turnover: 18.1 billion Underlying volume growth : 6.2% REFRESHMENT

Turnover: 9.1 billion Underlying volume growth : 10.3%

Turnover: 9.7 billion Underlying volume growth : 2.4%

UNILEVER FINANCIAL PERFORMANCE

UNDERLYING SALES GROWTH %

TURNOVER ( BILLION)

UNILEVER FINANCIAL PERFORMANCE

YEAR
UNDERLYING SALES GROWTH % TURNOVER ( BILLION) OPERATING PROFIT ( BILLION) NET PROFIT* ( BILLION) NET CASH FLOW FROM OPERATING ACTIVITIES ( BILLION)

2012 2011 2010 2009 2008

6.9 51.3 7 4.9 6.5 46.5 6.4 4.6 4.1 44.3 6.3 4.6 3.5 39.8 5 3.7 7.4 40.5 7.2 5.3

6.8

5.5

5.8

3.9

* Continuing operations

CATEGORIES, BRANDS AND CLUSTERS

UNILEVERS PORTFOLIO OF CATEGORIES

PERCENTAGE OF SALES

28%

18%

35%

19%

FOODS

HOMECARE

PERSONAL CARE

REFRESHMENT

OUR 1 BILLION BRANDS

Personal Care

Foods

Refreshment

Home Care

CATEGORIES AND CLUSTERS CLEAR, DISTINCT, COMPLEMENTARY ROLES

CATEGORIES
Deliver global platforms Responsible for: Brand development Innovation Research and development

OUR CATEGORIES PERSONAL CARE

Deodorants Hair Oral Skin

HOMECARE

Laundry Household care

FOODS

REFRESHMENT
Beverages Ice Cream

Spreads & Dressings Savoury Food Solutions

Accountable for: Medium/long-term market share Brand health Innovation metrics Category value creation

CATEGORIES AND CLUSTERS CLEAR, DISTINCT, COMPLEMENTARY ROLES

CLUSTERS
Execute on the ground

Responsible for:
Managing the business Deploying brands and innovations Customer management

Accountable for: Short-term market shares

Growth
Profit Cash flows

INSPIRATION EVERY DAY

Working closely with chefs and caterers in 74 countries Unilever Food Solutions helps achieve the critical balance between impressing guests and making a profit, and addressing the important food issues that have been identified by consumers.

OUR BRANDS Global brands: Knorr, Lipton and Hellmanns

Leading positions in dressings, sauces, seasonings, sauces, soups, desserts and tea.
Essence Inspiring chefs to satisfy their guests every day

OUR PEOPLE 4,600 employees, of which:

3,600 sales people 190 chefs

OUR CHEFMANSHIP
Our unique DNA that is a key point of difference for us. We put Chefs at the heart of everything we do.

OUR SERVICES
Three areas that help boost our relevance to operators Your Guest (Understand more about their guests) Your Menu (Deliver nutritious, healthy and profitable menus) Your Kitchen (Keep their kitchen efficient and thriving )

THE SUPPLY CHAIN

MANUFACTURING

TOTAL CO2
- Mio tons 31% less CO2

TOTAL WATER
- Mio m3 Water 25% less water
H2O Actual
per tonne of product

TOTAL WASTE
- ktonnes of Waste 51% less waste
Waste Actual
per tonne of product

CO2 Actual

per tonne of product

0.84

13.1

76

2.79

2.64

2.60

57 2.21 1.95

52

52

151 45 43 121 126 93 75

30% less in absolute 2008 2009 Baselin e 2010 2011

23% less in absolute 2008 2009 Baselin e 2010 2011 2012

50% less in absolute 2008 2009 Baselin e 2010 2011 2012

*2008 is the Manufacturing USLP baseline

CONSUMERS
2 billion consumers use a Unilever product every day. Our top 12 brands all have sales of more than 1 billion.

1 billion invested in R&D.

Around 6.8 billion invested in advertising and promotion.

CUSTOMERS
Unilever manages a number of partnerships globally.

INNOVATION

INNOVATION DRIVING GROWTH

More than 300 new patent applications filed each year A portfolio of more than 20,000 patents and patent applications

INTEGRATED R&D
More than 6,000 R&D professionals

Six key R&D sites delivering groundbreaking technologies: Bangalore (India), Colworth (UK), Port Sunlight (UK) Shanghai (China), Trumbull (US), and Vlaardingen (NL)
31 major development centres developing and implementing product innovations 92 locations around the globe with R&D teams implementing innovations in countries and factories

BIGGER AND FASTER INNOVATIONS

DOVE FLIES INTO THE PHILIPPINES Within six months of being introduced in the Philippines in 2012, the Dove hair range had become the number three brand in the market and we achieved our highest share of the haircare market for a decade.

RELAUNCH OF DiG Our Dirt is Good (DiG) brands, re-launched in multiple markets in 2012 with a powerful mix of traditional and digital advertising. Five key markets have already grown market share as a result and more DiG re-launches are planned for 2013.

TRESemm MULTIPLE LAUNCHES In November 2011, the TRESemm brand was launched into Brazil just six months after the Alberto Culver acquisition was completed. We have since launched the brand in Indonesia, India, Thailand and the Philippines, proving our organisational capability to roll out a brand with speed and agility.

STRUCTURE

LEGAL STRUCTURE AND GOVERNANCE

Unilever was formed in 1930 from two companies: Margarine Unie and Lever Brothers. It was a full business merger, operating as a single business entity. Two separate legal parent companies have been maintained: Unilever NV (Netherlands) and Unilever PLC (UK) This works through an equalisation agreement and other contracts between the two companies.

Margarine Unie (Netherlands)

Lever Brothers (UK)

A GLOBAL MANAGEMENT TEAM

PAUL POLMAN Chief Executive Officer

JEAN-MARC HUT Chief Financial Officer

HARISH MANWANI Chief Operating Officer

DOUG BAILLIE Chief HR Officer

KEITH WEED Chief Marketing and Communications Officer

ANTOINE DE SAINT-AFFRIQUE President, Food

JAN ZIJDERVELD President, Europe

GENEVIVE BERGER
Chief R&D Officer

DAVE LEWIS President, Personal Care

KEVIN HAVELOCK

President, Refreshment

PIER LUIGI SIGISMONDI Chief Supply Chain Officer

ALAN JOPE President, North Asia

DAVID BLANCHARD

RITVA SOTAMAA Chief Legal Officer

KEES KRUYTHOFF North America

Chief Category R&D Officer