- This Document cannot be used without Samsungs Authorization Confidential 84

Notice
HHP All Subsidiary ( Yes ) Notice No. Notice Date ASC ( Yes ) 13-72 28th Nov 13 Customer ( No ) IMEI Writing Trouble Shooting(Using Da-Seul) Rev 9.0

Product Model Subject Scope 1. Purpose

- To inform all ASCs of advice concerning IMEI writing error messages. 2. Prerequisite Condition - The latest version of launcher, runtime, and model file have to be used when IMEI writing. - Ensure you check GSPN / HHP svc daily for updates and ensure you have downloaded the latest version of SW in the phone. 3. Instruction - Refer to the below symptoms and solutions in using Da-Seul IMEI writing program. - If you have another problem, please advise Samsung HQ by sending an error report including error screenshot, log file, and CAB files used. - For advice regarding how to do this please see SVC Bulletin: 12-19 IMEI Writing Error Report - using Da-Seul_rev 3.0.pdf Symptom Failed to create empty document PYTHIA.EXE. 2) Check IMEI option and click START. 3) Close the setting window. 4) Run DASEUL_SVC_Launcher_v3.0.8 .exe again Solution 1) Run C:\DIST\DASEUL\Framework\Bin\ Remark

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This Service Bulletin is a property of Samsung Electronics Co.,Ltd. Any unauthorized use of Bulletin can be subject to International and/or Domestic Copyright & Distribution Law.

- This Document cannot be used without Samsungs Authorization Confidential Error occurred during registry value reading - .Net Framework 4.0 can be downloaded from : http://www.microsoft.com/enus/download/details.aspx?id=17851 Get Authtoken Fail Ask Spare parts team for your ASC or Samsung subsidiary, that SecureOS Key is not written in the phone, so it needs to be returned to the factory. Person in spare parts team will know the process. Wait End of Prior Test In system setting > Line type, select Block Cell and uncheck Smart Cloud Cell option. Install .NET Framework 4.0

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- This Document cannot be used without Samsungs Authorization Confidential Appendix 1) IMEI Writing error message(from Server) and countermeasure

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Published By [Global CS Team in HQ]

This Service Bulletin is a property of Samsung Electronics Co.,Ltd. Any unauthorized use of Bulletin can be subject to International and/or Domestic Copyright & Distribution Law.

- This Document cannot be used without Samsungs Authorization Confidential

Published By [Global CS Team in HQ]