REQUIREMENT IN EXECUTIVE LEADERSHIP

Submitted to: Dr. Catalino Mendoza

Submitted by: Patricia Mae M. Latag BSBA- BM3A

Executive Leadership

INTERVIEW GUIDE Name: Maria Theresa Pernez Occupation: Assistant Manager Age: 31 Organization: Browhaus Cathay, Singapore

1. Describe your typical day at work. - A day at work is normally quite busy start up with checking the working area to ensure that everything is all right. Typical day is monitoring the daily operation in the outlet making sure that everything is running smoothly that all the customer needs is properly attended and they will leave the place happy and satisfied with the service. 2. What are the most time-consuming activities that occupy your work day? -Inter-acting with the customer is the most time consuming as I need to make sure that we accommodate their needs. Customer interaction is always there specially if they complain and issue that need to solve. 3. What are the most critical problems that you face as a manager/leade r? -Critical problems are those incidents happened during the treatment like while the therapist is doing semi-permanent treatment and accidentally cut the customers skin. Products that they use go inside customers eyes that causes customer to go hysterical cause of pain. That you have to decide to bring the customer to the hospital and try your best to make her calm is one of the critical situations that I have to handle. 4. What are the critical skills needed to be a successful manager/leader.

-Be a positive leader. Be a good listener. It doesnt mean that you are the leader then you know everything. You have to be a good listener as well for you to communicate well to your subordinates so that you can get ideas as well. You have to be open minded and always positive for whatever issues that you are dealing with. 5. What are the major reasons why managers/leaders fail? -Major reasons why Managers/leaders fail are because of lack of knowledge and experience in leading the team. 6. If you were to design a college course to help students become successful managers/leaders, what would the course include? -Leadership and Mentoring of Young Employees will be the name of the course. Course include the following: Leadership Qualities Leaders and Young Employees Roles and Responsibilities of a Mentor Leadership and Mentoring Similarities Mentoring Benefits Why Employees Should Seek a Mentor Selection Process of Candidates Candidate Qualities Mentoring Program Responsibilities 7. Using the scale below for your responses, note the extent to which you use the following skills or behavior during the course of your work. __5__ managing personal stress __5__ managing time __4__ setting goals __4__ making individual decisions __5__ defining or recognizing problems __5__ verbal communication skills __5__ delegating

__5__ motivating others __5__ managing conflict __3__ interviewing __4__ gaining and using power __4__ orchestrating change __3__ appraising others performance __3__ facilitating group decision making __5__ listening __4__ disciplining others __4__ self-awareness __5__ empathizing __4__ team building __5__ solving problems __3__ conducting meeting __3__ conducting training Scale: 5 constantly 4 frequently 3 sometimes 2 seldom 1 very rarely

Analysis: Mrs. Pernez is an Assistant Manager in a spa at Singapore and she said that before she became an Assistant Manager, she started also as a service worker there, doing the facial treatment to customers. She did her best and try not to do anything wrong to achieve what she is right now. As an Assistant Manager, she said that she managed to take time on looking and observing their customers and employees to guide them and do what the customer wants. She always had an interaction to their customers and employees. To achieve her position now, she stayed on her feet and never act like that she knows everything. She said that as a leader, you dont have to act that you know everything, stay humble and nice to every person you interact with and try to balance every situation you are facing.

General Analysis: Being an effective leader/manager, you have to know your strength and weaknesses to achieve easily your goal. You should also know the perceptions of other people towards you, and for better communication and observing the behavior. You should also be able to respond to the needs of your team.

According to my interviewees, they always mention that you need to have patience and enough temper specially to some situations. Sometimes being selfcentered is good to achieve and focus to your own goals.

Executive Leadership

INTERVIEW GUIDE Name: Andrea Mercado Occupation: Teacher Age: 23 Organization: -

1. Describe your typical day at work. -My typical day at work is somewhat stressful because of dealing with more than 40 pupils with different attitudes. 2. What are the most time-consuming activities that occupy your work day? -Teaching my pupils, because our class starts at 7:30 am to 3:00 pm. 3. What are the most critical problems that you face as a manager/leader? -Dealing with my pupils attitude problems because I should have more patience to them and deal with their age and treat them right. 4. What are the critical skills needed to be a successful manager/leader -Self- centeredness because you have to focus for your own goals to be successful. 5. What are the major reasons why managers/leaders fail? -Being afraid to fail is the reason why leaders fail because they only focus to do better and not improving what should be improved. 6. If you were to design a college course to help students become successful managers/leaders, what would the course include? -It should include workplace psychology to deal easily with your environment.

7. Using the scale below for your responses, note the extent to which you use the following skills or behavior during the course of your work.

__3__ managing personal stress __4__ managing time __5__ setting goals __5__ making individual decisions __4__ defining or recognizing problems __5__ verbal communication skills __3__ delegating __5__ motivating others __5__ managing conflict __4__ interviewing __4__ gaining and using power __4__ orchestrating change __5__ appraising others performance __4__ facilitating group decision making __5__ listening __5__ disciplining others __4__ self-awareness __4__ empathizing __4__ team building __4__ solving problems

__3__ conducting meeting __3__ conducting training

Scale: 5 constantly 4 frequently 3 sometimes 2 seldom 1 very rarely

Analysis: Ms. Latag is a preschool teacher and she said that its never easy to teach and deal with them. You have to have a lot of patience and courage. She said that during their classes, you have to go along with the noise that the children create and make them focus on you and what you are saying. She said that children have a very short patience and get easily bored you have to make your topic interesting. She said, to be an effective leader, you have to be self- centered and focus on your goals. As a teacher, she said that she always have to do things alone inside the classroom and decide what to do to make her students listen to her.

T-P Leadership Questionnaire The following items describe aspects of leadership behavior. Respond to each item according to the way you would be most likely to act if you were the leader of a work group. Circle whether you would be likely to behave in the described way: always (A), frequent (F), occasionally (O), seldom (S), or never (N). If you were the leader of a work group: 1. 2. 3. 4. 5. I would most likely act as the spokesman of the group I would encourage overtime work I would allow members complete freedom in their work I would encourage the use of uniform procedures I would permit the members to use their own judgment in solving problems 6. I would stress being ahead of competing groups 7. I would speak as a representative of a group 8. I would needle members for greater effort 9. I would try out my ideas in the group 10. I would let the members do their work the way they think best 11. I would be working hard for a promotion 12. I would tolerate postponement and uncertainty 13. I would speak for the group if there were visitors present 14. I would keep the work moving at a rapid pace 15. I would turn the member loose on a job and let them go do it 16. I would settle conflicts when they occur in the group 17. I would get swamped by details 18. I would present the group at outside meetings 19. I would be reluctant to allow the members any freedom of action 20. I would decide what should be done and how it should be done 21. I would push for increased production 22. I would let some members have authority which they could keep 23. Things would usually turn out as I had predicted 24. I would allow the group a high degree of initiative 25. I would assign group members to particular tasks 26. I would be willing to make changes 27. I would ask the members to work harder 28. I would trust the group members to exercise good judgment 29. I would schedule the work to be done 30. I would refuse to explain my actions 31. I would persuade others that my ideas are to their advantage 32. I would permit the group to set its own pace 33. I would urge the group to beat its previous record 34. I would act without consulting the group 35. I would ask the group members follow standard rules and regulations A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S S N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N

Guides

1. Encircle the numbers 8, 12, 17, 18, 19, 30, 34, and 35. 2. Beside the numbers, write #1, if your answer is seldom and never. 3. For the non-circled numbers, mark a solid dot and #1, if your answer is frequent and always. 4. Encircle the #1s in number 3, 5, 8, 10, 15, 18, 19, 23, 24, 26, 28, 30, 32, 34, and 35. 5. Count all the un-circled #1s and total it, that is your T score. 6. Count all the circled #1s and total it, that is your P score.

T-P Profiling 1. Transfer your score in the diagram provided 2. See how much you are concern with people and tasks

T-P LEADERSHIP PROFILE

T = _____12_____

p = ____10______

20

HIGH
HIGH

15

15 MEDIUM 10 10

LOW 5 5

Executive Leadership

INTERVIEW GUIDE Name: Naty Sison Occupation: Accountant Age: 54 Organization: AFAC, PAF

1. Describe your typical day at work A table with bunch of papers filled with numbers. Stress is inevitable. 2. What are the most time-consuming activities that occupy your work day? Signing papers, clearance and other papers needed immediately especially when ending of the year. 3. What are the most critical problems that you face as a manager/leader? When there are people or department needs to pass some papers for clearance but it takes thousand years for them. 4. What are the critical skills needed to be a successful manager/leader. Patience and enough knowledge for the chosen field 5. What are the major reasons why managers/leaders fail? Cramming and not following the rules/ 6. If you were to design a college course to help students become successful managers/leaders, what would the course include? Modern Responsible Management, 7. Using the scale below for your responses, note the extent to which you use the following skills or behavior during the course of your work.

__5__ managing personal stress __5__ managing time __4__ setting goals __4__ making individual decisions __5__ defining or recognizing problems __5__ verbal communication skills __5__ delegating __5__ motivating others __5__ managing conflict __3__ interviewing __4__ gaining and using power __4__ orchestrating change __3__ appraising others performance __3__ facilitating group decision making __5__ listening __4__ disciplining others __4__ self-awareness __5__ empathizing __4__ team building __5__ solving problems __3__ conducting meeting __3__ conducting training Scale: 5 constantly 4 frequently 3 sometimes 2 seldom 1 very rarel

Analysis: Mrs. Sison is an accountant to Philippine Air Force. She is in almost 30 yrs of service. For her enough knowledge is the best path to be a successful leader. And the key to failure is not following the rule of the organization and especially miscommunication.