!

"# %&'()*+,
When Lo Lell lf you have !"# lssues:
?ou have [usL lnsLalled your nomado box behlnd your lnLerneL rouLer buL you encounLer problems
durlng your calls.
! ?ou can slmply noL reglsLer.
! ?ou geL Lo make calls buL cannoL recelve.
! ?ou can make calls buL you cannoL hear anyLhlng on Lhe oLher llne.
! ?our calls are lnLerrupLed
?ou probably suer from a problem of nA1 (neLwork Address 1ranslauon). 1he nA1 funcuon allows you
Lo connecL muluple devlces behlnd a slngle rouLer Lo be your represenLauve and your polnL conLacL on
Lhe lnLerneL. lor Lhls, Lhe rouLer wlll replace your compuLer lnLerneL by glvlng lLs own ldenuLy lnsLead of
yours. AlLhough very useful and vlLal for Lhe lnLerneL, Lhe nA1 funcuon ls someumes lnconslsLenL wlLh
Lhe volce over l.
WhaL Lo do?
SeL S1un server "SLun01.slpphone.com" on porL 3478
! 1here are proLocols ln charge of solvlng Lhe problems of nA1. 1he S1un proLocol (Slmple
1raversal of uu over nA1s) ls one of Lhem. lL can geL Lhrough your rouLer lgnorlng problems
nA1. Speclfy Lhe semngs ln your phone or so phone adapLer uslng Lhe S1un server:
"SLun01.slpphone.com" on porL 3478.
! ln Lhe case of a nomado 8ox, Lhls server musL already be congured.
! "lorwarder" Sl porL 3060 uu
! 1o counLer Lhe adverse eecL of nA1 ln some cases use vol, lL ls someumes necessary Lo
"forward" some porLs on your rouLer. 1hls enables you Lo creaLe a llnk beLween you and your
desunauon porL number and should Lherefore resolve nA1 problems.
! 1o "forward" a porL, you need Lo know Lhe reference of your rouLer and go Lo
hup://poruorward.com/ , you can see guldellnes on whaL Lo do. lf you can noL nd Lhe
reference of your rouLer, you can always conLacL us Lhrough our "Cnllne ChaL" avallable on Lhe
slLe.
! ?ou can Lhen forwarder porL 3060 by followlng Lhe procedure explalned above. 1hls porL ls Lhe
Sl (Sesslon lnluauon roLocol) Whlch ls responslble for call managemenL (sLarL, Lransfer, closure
of call ...).
1he uu opuon allows Lo choose Lhe mode of LransporL used by your Sl.
! "lorward" 81 porLs 16,384 Lo 16,482 uu
! ln case of correcL record, Lhe absence of nolse can someumes be due Lo a problem of nA1. 1o
correcL Lhls problem, Lry Lo forward porLs "from 16,384 Lo 16,482 ', whlch correspond Lo 81
(8eal ume 1ransporL roLocol) whlch ls responslble for Lransporung Lhe volce
! vol. Cnce agaln, choose mode LransporL uu.
! Warnlng, Lhese porLs are valld for nomado 8ox, Lhey can vary dependlng on Lhe equlpmenL
used, we are aL your dlsposal on Lhe ChaL onllne for more deLalls.
! uslng Lhe Sl porL 3061 or 3062 ...
! ?ou sull can noL solve your problems
! Maybe you do have muluple devlces uslng Sl. 1ry Lo esLabllsh communlcauon wlLh anoLher
porL uslng porL 3061 by example, lnsLead of 3060. 8emember Lhen Lo porL forward Lo
! ensure proper operauon of your sysLem.
! As lasL resorL, lnsLall your nomado 8ox ln Lhe uMZ (demlllLarlzed area) of Lhe rouLer:
! 1he uMZ ls an area of your rouLer Lo whlch all users access lnLerneL. 1hls ls a securlLy hole for
your neLwork, lL remalns so use wlLh cauuon. lor Lhls, you may conLacL nomado for Lechnlcal
asslsLance on Lhe "ChaL Cnllne "avallable on Lhe slLe.
! ulsable Sl ALC or Sl proxy Lo your rouLer:
! lf all Lhese congurauons do noL x your problem, check your rouLer lf lL does noL lmplemenL a
funcuon of ALC or Sl proxy Sl. 1hese Lechnologles llke Sl, lndependenL nomado, come very
oen dlsrupL Lhe funcuon of Lhe vol order harmful. lL ls recommended Lo dlsable Lhem Lo avold
dropped calls or oLher abnormal behavlor.
LxLras
! WlLh nomado 8ox, Lhese Lweaks should allow you Lo en[oy our servlces ln excellenL condluons.
! ln case you use your own equlpmenL, you can vlslL Lhe congurauon lnLerface of your adapLer,
avallable from a browser (lnLerneL Lxplorer, llrefox, Safarl ...) by enLerlng Lhe l address of your
adapLer (avallable on Lhe adapLer wlLh hup:// [ l). ?ou can Lhen verlfy cerLaln parameLers:
! ln Lhe semngs "Llne", make sure Lhe funcuons "nA1 mapplng "and" nA1 keep Allve "are enabled
on your hardware.
Cnllne Pelp
lf problems perslsL, conLacL nomado SupporL 1eam by cllcklng Lhe buuon "ChaL Cnllne" avallable on our
slLe www.nomado.eu .