COMMUNICATIONS FOR BUSINESS 11th MARCH 2012 EXAMINATION PAPER

Candidates must answer QUESTION 1. Answer any FOUR further questions. Clearly cross out surplus answers. Failure to do this will result in only the first FOUR answers being marked.

Time Allowed: 2.5 Hours

Any reference material brought into the examination room must be handed to the invigilator before the start of the examination.

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CANDIDATES MUST ANSWER THIS QUESTION

Question 1 Communication a) What are the main issues to consider to ensure effective communication with an audience. Use an example to illustrate your answer.
(8 marks)

b) How can feedback be used to improve communication? Use an example to illustrate your answer.
(8 marks)

c) What are the main issues to consider to ensure communication is ethical and legal?
(4 marks)

Total: 20 Marks

Question 2 on next page

Communications for Business

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ANSWER ANY FOUR (4) FURTHER QUESTIONS Question 2 Consider Business Reports. a) What are the main sections of a good business report? What might be the content of each of these?
(10 marks)

b) What are the key steps to undertake when planning a business report?
(5 marks)

c) What are the key steps to undertake when organising the information for a business report?
(5 marks)

Total: 20 Marks

Question 3 Consider a formal meeting. a) What is the chairpersons role in connection with meetings?
(3 marks)

b) What are the main elements of an agenda and what is its purpose?
(3 marks)

c) What are the main contents of the minutes of a meeting?

(3 marks)

d) What are the main advantages and disadvantages of technology enabled meetings, for example video-conferencing?
(11 marks)

Total: 20 Marks

Communications for Business

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NCC Education Ltd 2012

Question 4 Considering message communication. a) Business messages can be communicated by oral, written, visual or electronic means. Use a table to show the advantages and disadvantages of each of these.
(10 marks)

b) Briefly discuss the main considerations you would need to take into account when preparing a message.
(5 marks)

c) Once you had prepared and written a business message, how would you edit it for clarity before sending?
(5 marks)

Total: 20 Marks

Question 5 From your knowledge of teams and team-working a) A team can either be potential, real, or high performance. different characteristics of each of these Explain the
(5 marks)

b) Briefly outline the 5-stage life cycle of a team from when it first forms to when it eventually dissolves.
(10 marks)

c) Why it is important to be aware of cultural differences of team members?

(5 marks)

Total: 20 Marks

Communications for Business

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Question 6 Consider written communication a) Outline the main stages and tasks involved in the Three-Step Writing Process
(8 marks)

b) What are the main types of internal reports used in organisations, and what is the main purpose of each. Use examples to illustrate your answer where appropriate.
(12 marks)

Total: 20 Marks

END OF EXAMINATION PAPER

Communications for Business

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