Operational Excellence Strategic Job Families Dabbawallas

Customer Management Dabawallas Provide secure Increase Money Accessiblity transaction of Food s/ e-billing Payment Processing System

Strategic Processes

Minimize Errors in Delivery

Provide Timely Delivery of Dabbas Short route analysis of Dabbawalas

Dabba Tracking

Reduce the cost for Food Service Request Processing System

Transformatio nal Dabbas Apllications Tracking

Online menus

Analytic Applications

Dabba Dabba Customer Inventory Inventory Information managem manageme Management ent nt System System System Problem Managem ent System (PMS)

Customer Customer Information Information Managemen Managemen t System like Customer t System Feedbacks easy to use

Transaction Processing Applications

Sorting/Trans Customer poratation Customer Relationship System Managem Managemen CRM & Help (PMS) ent t Desk CRM

Technology Web Enabled Service / RFID Tracking Infrastructure

CRM Standards

Innovation System Management

Regulatory & Social Process Dabbawalla Management

Tie Up with restaurants Tracking or ordering system

Online Booking Services Service Request Processing System

Going Green or Environment Literacy Friendly Program

E-Bills

Virtual Classrooms

Customer Feedback System

Customer Feedback

CSR

CSR

Phone call or Website for SMS booking booking

CRM

CRM

USER

PAYER

SMART OFFERING

VALUE INTEGRATION

VALUE CONSTELLATION

Providing Online or Mobile Application to track the Online payment Dabbas transaction Providing discounting for loyal customers Hot food delivery and redeeming system facility online Tie up with banks Tie up withlocal to allow payer grocery stores to easier way of provide disposable payment boxes transactions

BUYER
Booking through SMS or online system

Customizing orders based on Cusine,timing & Days of Festival etc.

Tie up with hotels to personalize their orders

Financial Perspective Reduce Cost Customer Perspective Less Default

Operations Management Supply

Operations Perspective Coding to Route

Distribution

Taking advantage of available electric line for transport

Risk Management

Backup when risk of default

Human Capital

Learning and Growth

Training months before joining

Increase asset utilization Ontime delivery

Customer Management

Expand revenue oppurtunties Perfect Delivery

Innovation Regulatory and Social process

Same person receiving and returning box Ontime delivery Choosing people with less education

Unique coding system Environment Using vehicles with no petrol consumption Community Respecting religious belifs of people Donating a part of their salary to public service

Human Capital

Information Capital

Organization capital

Training months before joining

o petrol consumption

belifs of people eir salary to public service