A STUDY ON JOB SATISFACTION OF EMPLOYEES

AT FARIDA SHOES PVT. LTD., AMBUR

By

J.THASMIYA (Reg.No:105 1! "110#$

A PROJECT REPORT Submitted to the Mr.P.VinothRaj MBA FACULTY OF BUSINESS ADMINISTRATION In partial fulfillment of the requirements for the award of the degree Of

MASTER OF BUSINESS ADMINISTRATION

IN

HUMAN RESOURCE MANA%EMENT

ANNA UNIVERSITY CHENNAI 00 0!5 J&'( !01"

C.AB !" #A$EEM CO""E%E O& EN%INEERIN% ' TEC#NO"O%( Me)*i+haram, Ve))ore i+tri-t.

BONAFIDE CERTIFICATE
Certi.ied that thi+ /roje-t re/ort tit)ed )A STUDY ON JOB SATISFACTION

OF EMPLOYEES *+ F*,-.* /0oe/ P1+. L+.., A23&,4 i+ the bona.ide 0or1 o. MISS.J.T#ASMI(A (Reg. No.105 1! "110#$ a +tudent o. S-hoo) o. Mana2ement, C.ABDUL HA5EEM COLLE%E OF EN%%. 6 TECH., MELVISHARAM 0ho -arried out the re+ear-h under my +u/er*i+ion. Certi.ied .urther that to the be+t o. my 1no0)ed2e the 0or1 re/orted herein doe+ not .orm /art o. any other /roje-t re/ort or di++ertation on the ba+i+ o. 0hi-h a de2ree or a0ard 0a+ -on.erred on an ear)ier o--a+ion on thi+ or any other -andidate.

3.33333.... M,.P.V-7o+0R*8 MBA &a-u)ty 2uide ................................ I7+e,7*' E:*2-7e,

ATE4

.3333333. M,.E.%*7*7/e9*,*7 ire-tor ................................ E:+e,7*' E:*2-7e,

DECLARATION
I 0e,e 3( .e;'*,e +0*+ +0e <,o8e;+ =o,9 +-+'e. 6A ST! ( ON JOB SATIS&ACTION O& EMP"O(EES at &arida +hoe+ P*t. "td., Ambur7 -/ *7 o,-g-7*' =o,9 .o7e 3( 2e /&32-++e. -7 <*,+-*' >&'>-''2e7+ o> +0e ,e?&-,e2e7+ >o, +0e *=*,. o> 6MASTER O& B!SINESS A MINISTRATION7 o. ANNA

!NIVERSIT(, C#ENNAI, and TAMI"NA !.

P'*;e: RANIPET D*+e 4 189:;95:1<

J.THASMIYA

(Reg. No.105 1! "110#$

ABSTRACT <

#uman re+our-e i+ -on+idered to be the *a)uab)e a++et in any or2ani=ation. It i+ the +um o. inherent abi)itie+, a->uired 1no0)ed2e and +1i))+ re/re+ented by ta)ent+ ' a/titude+ o. the em/)oyed /er+on+ 0ho -om/ri+e e?e-uti*e, +u/er*i+or+ and other em/)oyee+. There.ore it i+ the em/)oyee+@ /er.orman-e 0hi-h u)timate)y de-ide+ the attainment o. 2oa)+. Em/)oyee +ati+.a-tion i+ the mo+t im/ortant .a-tor to be -on+tituted .rom an em/)oyee in the or2ani=ation. E*ery em/)oyee in the or2ani=ation +hou)d be +ati+.ied in order retain the em/)oyee@+ in the or2ani=ation. There.ore, e*ery or2ani=ation i+ 2i*in2 hi2her /riority to 1ee/ their em/)oyee@+ 0ith +ati+.a-tion by /ro*idin2 +e*era) .a-i)itie+, 0hi-h im/ro*e+ +ati+.a-tion and redu-e+ di++ati+.a-tion. At /re+ent in thi+ -or/orate 0or)d 0e .re>uent)y +ee the in-rea+e o. Em/)oyee Turno*er, Ab+enteei+m ' !nioni=ation. Thi+ i+ main)y due to the ne2ati*e .ee)in2+ o. the em/)oyee+@ to0ard+ their job+. But, em/)oyee+ /er.orman-e i+ to a )ar2e e?tent in.)uen-ed by job +ati+.a-tion. There.ore the -om/anie+ +hou)d re2u)ar)y +tri*e to +ati+.y the em/)oyee+. In the+e -ir-um+tan-e+ my /roje-t )A STUDY ON JOB SATISFACTION OF EMPLOYEES IN FARIDA SHOES PVT. LTD., AMBUR4 aim+ at mea+urin2 the em/)oyee job +ati+.a-tion )e*e) and reA.ormu)atin2 the +trate2ie+ i. any, .or im/ro*in2 the job +ati+.a-tion ba+ed on the +tudy. Thi+ /roje-t -an be uti)i=ed by the -om/any to 1no0 the em/)oyee+@ attitude to0ard+ their job+. The +am/)in2 unit -om/ri+e+ o. em/)oyee+ .rom *ariou+ de/artment+ and the +am/)e +i=e i+ B:. So the /re+ent +tudy i+ made to under+tand the )e*e) o. +ati+.a-tion+ o. em/)oyee@+ in the or2ani=ation ha+ been +u--e++.u) in 2i*in2 o//ortunitie+ to /er.orm em/)oyee better.

AC5NO@LED%EMENT

&ir+t and .oremo+t I o0e my +in-ere re2ard+ to the AA'2-g0+(B .or ma1in2 me ab)e to be)ie*e in my+e). and )ettin2 me uti)i=e my /otentia) to the .u))e+t o. my ener2y durin2 the entire -our+e o. the +tudy. Dith )imit)e++ humi)ity, I than1 2( <*,e7+/ 0ho be+to0ed me 0ith enou2h -oura2e to a--om/)i+h thi+ treati+e. I e?tend my heartA.e)t 2ratitude to our be)o*ed -hairman A'-8*7*3 H*8-. C-*&..-7 A02e. S*0-3, B.A., and dynami- Corre+/ondent A'-8*7*3 H*8-. A3.&' L*+0ee> S*0e3, B.E., .or 2i*in2 me thi+ o//ortunity. I .or0ard my re+/e-t.u) than1+ to our Prin-i/a) D,.A.5&2*,, B.E.,M.Te;0.,P0.D, 0ho a))o0ed me to under2o the /roje-t. I than1 a)) the >*;&'+( 2e23e,/ o. S-hoo) o. Mana2ement and my >,-e7./ .or their mora) +u//ort. I 0ou)d )i1e to e?/re++ my than1+ to M,.E.%*7*7/e9*,*7, ire-tor, and

S-hoo) o. Mana2ement C. Abdu) #a1eem Co))e2e o. En2ineerin2 ' Te-hno)o2y .or the he)/ rendered in thi+ /roje-t. Dord+ in my )e?i-on .a)) +hort to e?/re++ my .ee)in2 ,M,.P.V-7o+0R*8 A//+.<,o> .or their time)y he)/ in -om/)etin2 thi+ /roje-t re/ort. My /ro.ound and +in-ere than1+ to M,.5.SADIDUE AHMED HR M*7*ge,, F*,-.* /0oe/ <1+.'+.., =0o -on+ented to be my /roje-t ad*i+or+. I ha*e /au-ity o. 0ord+ to e?/re++ my obei+an-e be.ore them .or their 1een intere+t, *a)uab)e 2uidan-e, un.)in-hin2 jud2ment and -on+tant en-oura2ement durin2 the entire -our+e o. my +tudy.

J.T0*/2-(*

CONTENTS

CHAPTER 1 1.1 1.5 1.< 1.C 1.B 1.8 1.E 1.; 1.F CHAPTER ! 5.1 5.5 CHAPTER " <.1 <.5 <.<

I7+,o.&;+-o7 Introdu-tion to to/iIndu+try /ro.i)e Com/any Pro.i)e Obje-ti*e+ o. the +tudy Need o. the +tudy S-o/e o. the +tudy "imitation+ o. the +tudy Re*ie0 o. "iterature Re+ear-h Methodo)o2y D*+* A7*'(/-/ A7. I7+e,<,e+*+-o7 Tabu)ation %ra/hi-a) re/re+entation S&22*,( o> F-7.-7g/ &indin2+ Su22e+tion+ and Re-ommendation+ Con-)u+ion A<<e7.-: B-3'-og,*<0(

P*ge. No 1 E ; 11 15 15 15 1< 1;

51 5C

C< CC CB C8 CF

LIST OF TABLES

TABLE.NO 5.1.1 5.1.5 5.1.< 5.1.C 5.1.B 5.1.8 5.1.E 5.1.; 5.1.F 5.1.1: 5.1.11 5.1.15 5.1.1< 5.1.1C 5.1.1B 5.1.18

TITLE A2e 2rou/ o. em/)oyee+ e/artment 0i+e -)a++i.i-ation o. Number o. em/)oyee+ Dor1 e?/erien-e o. the em/)oyee+ %ro++ +a)ary o. the em/)oyee+ Em/)oyee+ )e*e) o. +ati+.a-tion to0ard+ +a)ary "e*e) o. +ati+.a-tion to0ard+ 0or1in2 hour+ Sa.ety mea+ure+ /ro*ided by the -om/any Em/)oyee+ o/inion to0ard+ -)ean)ine++ /re*ai)in2 in the or2ani=ation "e*e) o. +ati+.a-tion to0ard+ o. em/)oyee+ to0ard+ 0e).are mea+ure+ "e*e) o. +ati+.a-tion to0ard+ 2uidan-e by the +u/erior+ Or2ani=ation /o)i-ie+ .or em/)oyee+ -areer de*e)o/ment Communi-ation 0ith the +u/erior+ "e*e) o. +ati+.a-tion to0ard+ nature o. the job Dor1in2 -ondition and other .a-i)itie+ /ro*ided by the or2ani=ation Trainin2 and de*e)o/ment /ro2ramme /ro*ided by the or2ani=ation "e*e) o. +ati+.a-tion to0ard+ /romotion /o)i-y

PA%E NO 51 55 5< 5C 5B 58 5E 5; 5F <: <1 <5 << <C <B <8

5.1.1E 5.1.1; 5.1.1F 5.1.5:

Em/)oyee+ )e*e) o. +ati+.a-tion to0ard+ di+-i/)ine Promotion+9in-rement+ "ea*e .a-i)ity Job +e-urity

<8 <E <; <F

LIST OF CHARTS

TABLE.NO 5.5.1 5.5.5 5.5.< 5.5.C 5.5.B 5.5.8 5.5.E 5.5.; 5.5.F 5.5.1: 5.5.11 5.5.15 5.5.1< 5.5.1C 5.5.1B 5.5.18

TITLE A2e 2rou/ o. em/)oyee+ e/artment 0i+e -)a++i.i-ation o. Number o. em/)oyee+ Dor1 e?/erien-e o. the em/)oyee+ %ro++ +a)ary o. the em/)oyee+ Em/)oyee+ )e*e) o. +ati+.a-tion to0ard+ +a)ary "e*e) o. +ati+.a-tion to0ard+ 0or1in2 hour+ Sa.ety mea+ure+ /ro*ided by the -om/any Em/)oyee+ o/inion to0ard+ -)ean)ine++ /re*ai)in2 in the or2ani=ation "e*e) o. +ati+.a-tion to0ard+ o. em/)oyee+ to0ard+ 0e).are mea+ure+ "e*e) o. +ati+.a-tion to0ard+ 2uidan-e by the +u/erior+ Or2ani=ation /o)i-ie+ .or em/)oyee+ -areer de*e)o/ment Communi-ation 0ith the +u/erior+ "e*e) o. +ati+.a-tion to0ard+ nature o. the job Dor1in2 -ondition and other .a-i)itie+ /ro*ided by the or2ani=ation Trainin2 and de*e)o/ment /ro2ramme /ro*ided by the or2ani=ation "e*e) o. +ati+.a-tion to0ard+ /romotion /o)i--y

PA%E NO 51 55 5< 5C 5B 58 5E 5; 5F <: <1 <5 << <C <B <8

5.5.1E 5.5.1; 5.5.1F 5.5.5:

Em/)oyee+ )e*e) o. +ati+.a-tion to0ard+ di+-i/)ine Promotion+9in-rement+ "ea*e .a-i)ity Job +e-urity

<E <; <F C:

1.1INTRODUCTION
Job i+ de.ined a+ any de.inite /ie-e o. 0or1+ e+/e-ia))y a tri.)in2 or tem/orary in nature. It -an be any underta1in2 or em/)oyment 0ith a *ie0 o. /ro.it. It -an be a ta+1, or bit o. 0or1. A--ordin2 to o?.ord di-tionary, job i+ a re2u)ar /aid /o+ition or /o+t. It i+ /ie-e o. 0o1e, ta+1 or a++i2nment. It i+ a re+/on+ibi)ity or .un-tion o. +omebody to0ard+ +omethin2. Job +ati+.a-tion i+ the .a*orab)ene++ or un.a*orab)eAne++ 0ith 0hi-h em/)oyee+ *ie0 their 0or1. It e?/re++e+ the amount o. a2reement bet0een one@+ e?/e-tation+ o. the job and re0ard+ that the job /ro*ide+ to him. Job +ati+.a-tion i+ a /art o. )i.e +ati+.a-tion. Sin-e a job i+ an im/ortant /art o. )i.e, job +ati+.a-tion in.)uen-e+ one@+ 2enera) )i.e +ati+.a-tion. The

1:

re+u)t i+ that +ati+.a-tion ari+e+ .rom a -om/)e? +et o. -ir-um+tan-e+ in the +ame 0ay that moti*ation doe+. Job +ati+.a-tion i+ dynami- one. Job +ati+.a-tion o. an indi*idua) *arie+ in a--ordan-e 0ith the dynami- en*ironment and +o-ia) re>uirement. Job +ati+.a-tion i+ a 2enera)i=ed attitude to0ard+ the job ba+ed on e*a)uation o. di..erent a+/e-t+ o. the job -hara-teri+ti-+ tend+ to be -on+idered by an em/)oyee, -ertain -)u+ter+ o. job -hara-teri+ti-+ to be e*a)uated to2ether in +ame 0ay. The -)u+ter+ o. attitude >ue+tionnaire in-)ude /ay, 0or1in2 -ondition+, +u/er*i+ion+, inter/er+ona) re)ation+, and job +e-urity. In e..e-t, an em/)oyee -an be a++umed to ha*e a -om/o+ite attitude about the job a+ a 0ho)e. Job +ati+.a-tion i+ the -ontent+ to 0hi-h a /er+on i+ atta-hed to0ard+ hi+ job and the a-ti*itie+ a++o-iated 0ith it. Job +ati+.a-tion i+ ba+i-a))y an indi*idua) matter. Job +ati+.a-tion i+ the u)timate .un-tion o. +o many indi*idua) attitude+ ta1en to2ether. It i+ *ery -om/)e?, -om/)i-ated and /er+ona) e?/erien-e.

G"o-1e@ 2i*e+ -om/rehen+i*e de.inition o. job +ati+.a-tion a+ a /)ea+urab)e or /o+iti*e emotiona) +tate re+u)tin2 the a//rai+a) o. one@+ job, or job e?/erien-e. There are three im/ortant dimen+ion o. job +ati+.a-tion. &ir+t, job +ati+.a-tion i+ an emotiona) re+/on+e to a job +ituation. A+ +u-h it -annot be +een, it -an on)y be in.erred. Se-ond, job +ati+.a-tion i+ o.ten determined by ho0 0e)) out-ome+ e?-eed e?/e-tation+. &or e?am/)e, i. or2ani=ationa) /arti-i/ant+ but .ee) that they are 0or1in2 mu-h harder than other+ in the de/artment+, but are re-ei*in2 .e0er re0ard+, they 0i)) /robab)y ha*e a ne2ati*e attitude to0ard+ the 0or1, the bo++ and 9 or -o 0or1+. They 0i)) be di++ati+.ied or the other hand+ i. they .ee), they are bein2 treated *ery 0e)) and are bein2 /aid e>ua))yH they are )i1e)y to ha*e a /o+iti*e attitude, to0ard+ the job.

IMPORTANCE OF EMPLOYEE JOB SATISFACTION

11

It i+ an e+tab)i+hed .a-t that job +ati+.a-tion u+ua))y )ead+ to >ua)itati*e and >uantitati*e im/ro*ement in /er.orman-e +ati+.a-tion in job indu-e+ moti*ation and intere+t in 0or1. Dhen 0or1 be-ome+ intere+tin2, the 0or1er 2et+ /)ea+ure .rom 0or1 e+/e-ia))y the /er+ona) job /)ea+ure that the 0or1er 2et+ .rom a job o. hi+ -hoi-e 2i*e+ hi+ tremendou+ /+y-ho)o2i-a) +ati+.a-tion. E*ery indi*idua) ha+ hi+ -ertain need+. Aim+ and moti*e+, 0hi-h he 0ant+ to .u).i)) the+e need+, aim+ and moti*e+, 2i*e him +ati+.a-tion. E*ery 0or1er +tri*e+ to a-hie*e ma?imum job +ati+.a-tion and e*en the mana2ement re-o2ni=ed the need .or job +ati+.a-tion a+ it dire-t)y in.)uen-e+ the o*era)) /rodu-tion. The +ati+.a-tion 0hi-h /eo/)e e?/erien-e in their job i+ in )ar2e /art the -on+e>uen-e o. the e?tent to 0hi-h the *ariou+ a+/e-t+ o. their 0or1 +ituation+ tend to be re)e*ant to their job re)ated *a)ue +y+tem+. Thu+ e*ery indi*idua) ha+ +/e-ia) abi)itie+, a/titude+. Inherited -a/a-itie+, intere+t+ and a+/iration+. Tho+e job+, 0hi-h /ro*ide the 0or1er, a -han-e to .u).i)) hi+ intere+t+ and a/titude+ 2i*e hi+ +ati+.a-tion moti*ate+ him .or e..i-ient and >ua)itati*e /er.orman-e.

MODELS OF JOB SATISFACTION

A>>e;+ +0eo,(
Ed0in A. "o-1e@+ Ran2e o. A..e-t Theory I1FE8J i+ ar2uab)y the mo+t .amou+ job +ati+.a-tion mode). The main /remi+e o. thi+ theory i+ that +ati+.a-tion i+ determined by a di+-re/an-y bet0een 0hat one 0ant+ in a job and 0hat one ha+ in a job. &urther, the theory +tate+ that ho0 mu-h one *a)ue+ a 2i*en .a-et o. 0or1 Ie.2. the de2ree o. autonomy in a /o+itionJ moderate+ ho0 +ati+.ied9di++ati+.ied one be-ome+ 0hen e?/e-tation+ are9aren@t met. Dhen a /er+on *a)ue+ a /arti-u)ar .a-et o. a job, hi+ +ati+.a-tion i+ more 2reat)y im/a-ted both /o+iti*e)y I0hen e?/e-tation+ are metJ and ne2ati*e)y I0hen e?/e-tation+ are not metJ, -om/ared to one 0ho doe+n@t *a)ue that .a-et. To i))u+trate, i. Em/)oyee A *a)ue+ autonomy in the 0or1/)a-e and Em/)oyee B i+ indi..erent about autonomy, then Em/)oyee A 0ou)d be more +ati+.ied in a /o+ition that o..er+ a hi2h de2ree o. autonomy and )e++ +ati+.ied in a 15

/o+ition 0ith )itt)e or no autonomy -om/ared to Em/)oyee B. Thi+ theory a)+o +tate+ that too mu-h o. a /arti-u)ar .a-et 0i)) /rodu-e +tron2er .ee)in2+ o. di++ati+.a-tion the more a 0or1er *a)ue+ that .a-et.

D-/<o/-+-o7*' T0eo,(
Another 0e))A1no0n job +ati+.a-tion theory i+ the i+/o+itiona) Theory. It i+ a *ery 2enera) theory that +u22e+t+ that /eo/)e ha*e innate di+/o+ition+ that -au+e them to ha*e tenden-ie+ to0ard a -ertain )e*e) o. +ati+.a-tion, re2ard)e++ o. one@+ job. Thi+ a//roa-h be-ame a notab)e e?/)anation o. job +ati+.a-tion in )i2ht o. e*iden-e that job +ati+.a-tion tend+ to be +tab)e o*er time and a-ro++ -areer+ and job+. Re+ear-h a)+o indi-ate+ that identi-a) t0in+ ha*e +imi)ar )e*e)+ o. job +ati+.a-tion. A +i2ni.i-ant mode) that narro0ed the +-o/e o. the i+/o+itiona) Theory 0a+ the Core Se).A e*a)uation+ Mode), /ro/o+ed by Timothy A. Jud2e in 1FF;. Jud2e ar2ued that there are .our Core Se).Ae*a)uation+ that determine one@+ di+/o+ition to0ard+ job +ati+.a-tion4 +e).Ae+teem, 2enera) +e).Ae..i-a-y, )o-u+ o. -ontro), and neuroti-i+m. Thi+ mode) +tate+ that hi2her )e*e)+ o. +e).Ae+teem Ithe *a)ue one /)a-e+ on hi+9her +e).J and 2enera) +e).Ae..i-a-y Ithe be)ie. in one@+ o0n -om/eten-eJ )ead to hi2her 0or1 +ati+.a-tion. #a*in2 an interna) )o-u+ o. -ontro) Ibe)ie*in2 one ha+ -ontro) o*er herKhi+ o0n )i.e, a+ o//o+ed to out+ide .or-e+ ha*in2 -ontro)J )ead+ to hi2her job +ati+.a-tion. &ina))y, )o0er )e*e)+ o. neuroti-i+m )ead to hi2her job +ati+.a-tion.

T=oEF*;+o, T0eo,( (Mo+-1*+o,EH(g-e7e T0eo,($

&rederi-1 #ert=ber2@+ T0o .a-tor theory Ia)+o 1no0n a+ Moti*ator #y2iene TheoryJ attem/t+ to e?/)ain +ati+.a-tion and moti*ation in the 0or1/)a-e Thi+ theory +tate+ that +ati+.a-tion and di++ati+.a-tion are dri*en by di..erent .a-tor+ L moti*ation and hy2iene .a-tor+, re+/e-ti*e)y. Moti*atin2 .a-tor+ are tho+e a+/e-t+ o. the job that ma1e /eo/)e 0ant to /er.orm, and /ro*ide /eo/)e 0ith +ati+.a-tion, .or e?am/)e a-hie*ement in 0or1, re-o2nition, /romotion o//ortunitie+. The+e moti*atin2 .a-tor+ are -on+idered to be intrin+i- to the job, or the 0or1 -arried out. #y2iene .a-tor+ in-)ude a+/e-t+ o. the 0or1in2 en*ironment +u-h a+ /ay, -om/any /o)i-ie+, +u/er*i+ory /ra-ti-e+, and other 0or1in2 -ondition+. Dhi)e #ert=ber2M+ mode) ha+ +timu)ated mu-h re+ear-h, re+ear-her+ ha*e been unab)e to re)iab)y em/iri-a))y /ro*e the mode), 0ith #a-1man ' O)dham +u22e+tin2 that #ert=ber2M+ 1<

ori2ina) .ormu)ation o. the mode) may ha*e been a methodo)o2i-a) arti.a-t. &urthermore, the theory doe+ not -on+ider indi*idua) di..eren-e+H -on*er+e)y /redi-tin2 a)) em/)oyee+ 0i)) rea-t in an identi-a) manner to -han2e+ in moti*atin29hy2iene .a-tor+. &ina))y, the mode) ha+ been -riti-i=ed in that it doe+ not +/e-i.y ho0 moti*atin29hy2iene .a-tor+ are to be mea+ured.

Jo3 C0*,*;+e,-/+-;/ Mo.e'

#a-1man ' O)dham /ro/o+ed the Job Chara-teri+ti-+ Mode), 0hi-h i+ 0ide)y u+ed a+ a .rame0or1 to +tudy ho0 /arti-u)ar job -hara-teri+ti-+ im/a-t on job out-ome+, in-)udin2 job +ati+.a-tion. The mode) +tate+ that there are .i*e -ore job -hara-teri+ti-+ I+1i)) *ariety, ta+1 identity, ta+1 +i2ni.i-an-e, autonomy, and .eedba-1J 0hi-h im/a-t three -riti-a) /+y-ho)o2i-a) +tate+ Ie?/erien-ed meanin2.u)ne++, e?/erien-ed re+/on+ibi)ity .or out-ome+, and 1no0)ed2e o. the a-tua) re+u)t+J, in turn in.)uen-in2 0or1 out-ome+ Ijob +ati+.a-tion, ab+enteei+m, 0or1 moti*ation, et-.J.The .i*e -ore job -hara-teri+ti-+ -an be -ombined to .orm a moti*atin2 /otentia) +-ore IMPSJ .or a job, 0hi-h -an be u+ed a+ an inde? o. ho0 )i1e)y a job i+ to a..e-t an em/)oyeeM+ attitude+ and beha*ior+. A metaAana)y+i+ o. +tudie+ that a++e++ the .rame0or1 o. the mode) /ro*ide+ +ome +u//ort .or the *a)idity o. the JCM.

MEASURIN% JOB SATISFACTION

There are many method+ .or mea+urin2 job +ati+.a-tion. By .ar, the mo+t -ommon method .or -o))e-tin2 data re2ardin2 job +ati+.a-tion i+ the "i1ert +-a)e Inamed a.ter Ren+i+ "i1ertJ. Other )e++ -ommon method+ o. .or 2au2in2 job +ati+.a-tion in-)ude4 (e+9No >ue+tion+, True9&a)+e >ue+tion+, /oint +y+tem+, -he-1)i+t+, and .or-ed -hoi-e an+0er+. Thi+ data i+ ty/i-a))y -o))e-ted u+in2 an Enter/ri+e &eedba-1 Mana2ement IE&MJ +y+tem. The Jo3 De/;,-<+-1e I7.e: IJ IJ, -reated by Smith, $enda)), ' #u)in I1F8FJ, i+ a +/e-i.i>ue+tionnaire o. job +ati+.a-tion that ha+ been 0ide)y u+ed. It mea+ure+ one@+ +ati+.a-tion in .i*e .a-et+4 /ay, /romotion+ and /romotion o//ortunitie+, -o0or1er+, +u/er*i+ion, and the 0or1 it+e).. The +-a)e i+ +im/)e, /arti-i/ant+ an+0er either ye+, no, or -an@t de-ide Iindi-ated by GN@J in re+/on+e to 0hether 2i*en +tatement+ a--urate)y de+-ribe one@+ job.

1C

The Jo3 -7 %e7e,*' I7.e: i+ an o*era)) mea+urement o. job +ati+.a-tion. It i+ an im/ro*ement to the Job e+-ri/ti*e Inde? be-au+e the J I .o-u+e+ too mu-h on indi*idua) .a-et+ and not enou2h on 0or1 +ati+.a-tion in 2enera).

JOB SATISFACTION AND EMOTIONS

Mood and emotion+ 0hi)e 0or1in2 are the ra0 materia)+ 0hi-h -umu)ate to .orm the a..e-ti*e e)ement o. job +ati+.a-tion. IDei++ and Cro/an=ano, 1FF8J. Mood+ tend to be )on2er )a+tin2 but o.ten 0ea1er +tate+ o. un-ertain ori2in, 0hi)e emotion+ are o.ten more inten+e, +hortA)i*ed and ha*e a -)ear obje-t or -au+e. There i+ +ome e*iden-e in the )iterature that +tate mood+ are re)ated to o*era)) job +ati+.a-tion. Po+iti*e and ne2ati*e emotion+ 0ere a)+o .ound to be +i2ni.i-ant)y re)ated to o*era)) job +ati+.a-tion &re>uen-y o. e?/erien-in2 net /o+iti*e emotion 0i)) be a better /redi-tor o. o*era)) job +ati+.a-tion than 0i)) inten+ity o. /o+iti*e emotion 0hen it i+ e?/erien-ed. Emotion re2u)ation and emotion )abor are a)+o re)ated to job +ati+.a-tion. Emotion 0or1 Ior emotion mana2ementJ re.er+ to *ariou+ e..ort+ to mana2e

emotiona) +tate+ and di+/)ay+. Emotion re2u)ation in-)ude+ a)) o. the -on+-iou+ and un-on+-iou+ e..ort+ to in-rea+e, maintain, or de-rea+e one or more -om/onent+ o. an emotion. A)thou2h ear)y +tudie+ o. the -on+e>uen-e+ o. emotiona) )abor em/ha+i=ed it+ harm.u) e..e-t+ on 0or1er+, +tudie+ o. 0or1er+ in a *ariety o. o--u/ation+ +u22e+t that the -on+e>uen-e+ o. emotiona) )abor are not uni.orm)y ne2ati*e. It 0a+ .ound that +u//re++ion o. un/)ea+ant emotion+ de-rea+e+ job +ati+.a-tion and the am/)i.i-ation o. /)ea+ant emotion+ in-rea+e+ job +ati+.a-tion. The under+tandin2 o. ho0 emotion re2u)ation re)ate+ to job +ati+.a-tion -on-ern+ t0o mode)+4 1. Emotiona) di++onan-e. Emotiona) di++onan-e i+ a +tate o. di+-re/an-y bet0een /ub)idi+/)ay+ o. emotion+ and interna) e?/erien-e+ o. emotion+, 0hi-h o.ten .o))o0+ the /ro-e++ o. emotion re2u)ation. Emotiona) di++onan-e i+ a++o-iated 0ith hi2h emotiona) e?hau+tion, )o0 or2ani=ationa) -ommitment, and )o0 job +ati+.a-tion. 5. So-ia) intera-tion mode). Ta1in2 the +o-ia) intera-tion /er+/e-ti*e, 0or1er+@ emotion re2u)ation mi2ht be2et re+/on+e+ .rom other+ durin2 inter/er+ona) en-ounter+ that 1B

+ub+e>uent)y im/a-t their o0n job +ati+.a-tion. &or e?am/)e4 The a--umu)ation o. .a*orab)e re+/on+e+ to di+/)ay+ o. /)ea+ant emotion+ mi2ht /o+iti*e)y a..e-t job +ati+.a-tion Per.orman-e o. emotiona) )abor that /rodu-e+ de+ired out-ome+ -ou)d in-rea+e job +ati+.a-tion.

1.! INDUSTRY PROFILE

In India, "eather Indu+try o--u/ie+ a /)a-e o. /rominen-e in the Indian E-onomy, in *ie0 o. it+ ma++i*e /otentia) .or em/)oyment, 2ro0th and e?/ort+. There ha+ been in-rea+in2 em/ha+i+ on it+ /)anned de*e)o/ment, aimed at o/timum uti)i=ation o. a*ai)ab)e ra0 materia)+ .or ma?imi=in2 the return+, /arti-u)ar)y .rom e?/ort+. India a+ a +in2)e e-onomy 2rou/ ha+ done 0e)) in the 0or)d )eather mar1et o*er the /a+t 5: year+. The +e-tor /ro*ide+ em/)oyment to about 5B mi))ion /eo/)e main)y .rom the 0ea1er +e-tion. The Indian "eather Indu+try i+ 2ro0in2 by )ea/+ and bound+. India i+ e?/ortin2 +o mu-h o. )eather to 0e+tern -ountrie+ be-au+e )eather0ear +ti)) enjoy+ a 2reat demand abroad and no0aday+ e*en the dome+ti- mar1et i+ de*e)o/in2 and -on+umin2 the o..erin2+ o. thi+ indu+try. 18

The -ountry 0hi-h ha+ traditiona))y on e?/ort o. ra0 hide+ and +1in+ and +emi /ro-e++ed )eather, ha+ emer2ed no0 a+ one o. the major e?/ortin2 -ountry o. )eather and )eather /rodu-t+. The .a-tor 0hi-h he)/ed thi+ +e-tor to enjoy a /)a-e o. /ride in the e?/ort ba+1et o. the -ountry are en-oura2in2 2o*ernment@+ /o)i-ie+, bu)1 a*ai)abi)ity o. ra0 materia)+ at )o0 -o+t, -hea/ )abour, ra/id)y 2ro0in2 demand o. )eather and )eather /rodu-t both 0ith in dome+ti- and internationa) mar1et. The )eather indu+try in main)y -on-entrated +ome o. the major /rodu-tion -enter+ o. )eather and )eather /rodu-t+ in India.

1." COMPANY PROFILE FARIDA SHOES PVT LIMITED, AMBUR

&ARI A S#OES PVT "IMITE i+ the .)a2+hi/ -om/any o. the &ARI A %RO!P. &ARI A %RO!P i+ the /ioneer in the Indian )eather indu+try and a Ben-hmar1 .or the re+t. E*er +in-e it+ in-e/tion, the &ARI A %RO!P ha+ .o))o0ed the /rin-i/)e o. /uttin2 enter/ri+e, inno*ation and inte2rity abo*e e*erythin2 e)+e. &ARI A S#OES PVT "IMITE 0a+ e+tab)i+hed in the year 1FE; and i+ the .ir+t .u)) +hoe .a-tory o. the 2rou/. The /)ant i+ en2a2ed in the manu.a-turin2 o. hi2h >ua)ity )eather .oot0ear. De at &ARI A S#OES be)ie*e that a-hie*in2 bu+ine++ )eader+hi/ i+ not a de+tination but a journey in it+e).. On our 2ro0th and e?/an+ion dri*e 0e a//re-iated the need .or a +y+tem+ dri*en or2ani=ation. Thi+ rea)i=ation )ed u+ to ada/t the 2)oba))y re-o2ni=ed ISO4 F::1A5::: Oua)ity Mana2ement Sy+tem+. #a*in2 demon+trated that our Oua)ity Mana2ement Sy+tem meet+ the re>uirement+ o. ISO 0e 0ere -erti.ied a+ a ISO4 F::1 L 5::: 1E

-om/any by BVOI in the year 5::B, and re-erti.ied in the year 5::; The OMS do-ument+ ha*e been u/dated to meet the re>uirement+ o. ISO F::145::; 0.e.. :1.:E.1:.A+ the indu+try )eader, &ARI A ha+ been .o))o0in2 the Be+t /ra-ti-e+ in en*ironment mana2ement and o--u/ationa) hea)th and +a.ety. To en+ure that the+e be+t /ra-ti-e+ are +u+tained and im/ro*ed u/on, it ha+ been de-ided to 2et them audited a2ain+t ISO 1C::145::C and O#SAS 1;::1 by 5:1: and inte2rate it 0ith ISO F::1 durin2 the ne?t +ur*ei))an-e audit o. our OMS. De *a)ue the im/ortan-e o. a--urate and onAtime in.ormation .)o0 throu2hout the bu+ine++. Thi+ )ed to the hoi+tin2 o. our 0eb ba+ed ERP A//)i-ation. The manu.a-turin2 unit i+ mana2ed by a team o. >ua)i.ied /er+onne) 0ho )oo1 .or -ontinua) im/ro*ement+ in te-hno)o2y, o/eration+ and /rodu-t+. The mana2ement ha+ de.ined and do-umented it+ Oua)ity Po)i-y and Obje-ti*e+. The+e are made 1no0n to e*ery em/)oyee throu2h trainin2 /ro2ramme+, /o+ter+ and -ard+ and the -ommitment to a-hie*e Oua)ity Po)i-y by .o))o0in2 the Oua)ity Mana2ement Sy+tem+ i+ en+ured. The 2rou/ re/re+ent+ the intere+t+ o. the Indian )eather indu+try at *ariou+ Nationa) .orum+ )i1e &IEO et- and to the 2o*ernment.

FARIDA SHOES PVT LIMITED, AMBUR

The mana2ement a)0ay+ had the intere+t+ o. the +o-iety .ir+t ahead o. it+ bu+ine++ intere+t. &ARI A %RO!P i+ a)0ay+ re-o2ni=ed a+ a So-ia))y re+/on+ib)e or2ani=ation. De .o))o0 .air /ra-ti-e+ )i1e GNo Chi)d "abour@ GNo Po))ution@ @No E?/)oitation@ and GNo O*er0or1@ De -ondu-t hea)th -am/+ .or the under /ri*i)e2ed throu2h &ARI A SOCIA" SERVICE TR!ST The year+ o. dedi-ation, /ur+uit o. e?-e))en-e and +tron2 be)ie. in 1ee/in2 /a-e 0ith internationa) +tandard+ and -u+tomer e?/e-tation+ ha*e he)/ed u+ rea-h our /re+ent +tatu+. Ba-1ed by our ri-h e?/erien-e, 0e .o-u+ our *i+ion on tomorro0@+ -ha))en2e+ and demand+ on our journey in joinin2 the 2)oba) .oot0ear )eader+.

THE VISION:
The +hoe+ indu+try today ha+ be-ome hi2h)y -om/etiti*e 0ith the arri*a) o. e+tab)i+hed name 0ithin India and a22re++i*e -om/etition by interna) -om/etitor+ )i1e -hina. Thi+ mean+ a)) o. u+ at &arid a +hou)d rea)i=e the >ua)ity a)one /ay+ and >ua)ity indeed 2i*e+ u+ a -om/etiti*e ed2e in internationa) bu+ine++. In +/ite o. a)) 2)oba) re-e++ion, 0e at &arida

1;

anti-i/ate a /eriod o. +u+tained and in-rea+ed 2ro0th in the -omin2 a//ear+, e*en thou2h -on+-iou+ bu+ine++ te-hno)o2y +trate2y 0i)) be e*o)*ed in the day+ to -ome the >ue+tion no0 i+ ho0 0e /re/ared and de*e)o/ed and -ha))en2e betterN MISSION: To a-hie*e and +u+tain the mar1et )eader+hi/ in de*e)o/ment, /rodu-tion and e?/ort o. hi2h >ua)ity )eather and .oot0ear and +imu)taneou+)y enhan-e the de*e)o/ment and 0e)) brin2 o. a)) em/)oyee+. COMPANY OBJECTIVES: To in-rea+e the AO" /a++in2 /er-enta2e o. .ini+hed /rodu-t+ Im/ro*e the de)i*ery +-hedu)e a-hie*ement I SAJ indi-ator Redu-e the /rodu-t >ua)ity indi-ator Aim to a-hie*e at )ea+t .our -ontinua) im/ro*ement+ /er year.

FARIDA ACHIVEMENTS:1##5 FLe*+0e, ;o&7;-' e:<o,+ *=*,.. o 1FFF A5::: A Be+t e?/ort !S P 1B mi))ion a0ard. o 5::1A5::; A ISO F::1 L 5::: o 5::<A5::C A India e?/ort 2o)d tro/hy. o 5::BA5::8 A O*era)) e?/ort /er.orman-e a0ard. o 5::8A5::E A Certi.i-ate o. merit+. o 5::; L Be+t $ai=en A0ard I1+t P)a-eJ by CII o 5::F L Be+t e?/ort a0ard o 5::FA CII ICon.ederation o. Indian Indu+tryJ Parti-i/ation A0ard o 5:15 L ISO F::1A5::; IOua)ity Mana2ement Sy+temJ o ISO 1C::145::CIEn*ironmenta) Mana2ement Sy+temJ

1F

o ISO 1;::145::E IO--u/ationa) #ea)th ' Mana2ement +y+temJ o 5:15 L Sa.ety A0ard o 5:15 L #i2he+t Produ-tion A0ard

PRODUCT DEVELOPMENT PROCEDURE

S/e-i.i-ation +heet .rom buyer 0ith /hoto Sent to the de+i2nin2 de/artment Sam/)e ma1in2 .or -on.ormation I1; /air+, +tandard +i=eJ +a)e+man +am/)e Sent to buyer I. +ati+.y

5:

Order i+ i++ued by the buyer Con.irmation .it tria) +am/)e Ad*i-e i+ 2i*en by the buyer time to time IIn thi+ +te/ a)) the +i=e i+ +ent to the buyerJ %radin2 train ie ma1in2 Pi)ot /rodu-tion IE*ery +i=e B /air+J Co/+-7g -/ .o7e -7 +0-/ /+*ge

MODE OF @OR5 (PLANNIN% DEPARTMENT$

S/e-i.i-ation Sheet .rom buyer 0ith /hoto Sent to the de+i2nin2 de/t .or +am/)e ma1in2, -on.ormation Order i+ i++ued by the buyer, Order re-ei*ed Ne0 order intimation i++ued to a)) de/t e+i2nin2, )eather 2odo0n, +o)e 2odo0n, )eather +o)e 2odo0n, u//er +tore, bottom +tore, die+ +tore 51

Ne0 order intimation Dee1)y 0i+e in month /)an i++ued to a)) de/t I+hi/ment /)anJ C)i-1er 0i+e -ut bi)) re/ort IIndi*idua)J Cuttin2 Re/ort ISi=e 0i+eJ o. I&oam, -ounter, +ti..ener, +o-1, -)oth 'et-J Tota) +o-1 )inin2 re/ort Produ-tion monitorin2 +y+tem, -uttin2 /)an, -he-1)i+t re/ort i++ued to )eather 2odo0n or die Job -ard mar1in2 I!//er /)u2, +add)e job -ardJ

1.G OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVES
To mea+ure the )e*e) o. job +ati+.a-tion o. em/)oyee+ in &ARI A S#OES PVT "T AMB!R.

SECONDARY OBJECTIVE
To .ind the em/)oyee+ )e*e) o. +ati+.a-tion to0ard+ the +a.ety mea+ure+ /ro*ided by or2ani=ation. To -o))e-t the em/)oyee@+ o/inion to0ard+ .rin2e bene.it+, 0or1in2 -ondition and -)ean)ine++ /re*ai)in2 by the or2ani=ation. To .ind the em/)oyee+ )e*e) o. +ati+.a-tion to0ard+ *ariou+ 0e).are mea+ure+ /ro*ided by the or2ani=ation. 55

 To .ind the em/)oyee+ )e*e) o. +ati+.a-tion re2ardin2 trainin2 and de*e)o/ment. To 1no0 the em/)oyee+ )e*e) o. +ati+.a-tion to0ard+ or2ani=ationa) /o)i-ie+ .or the em/)oyee+ -areer de*e)o/ment.

1.5 SCOPE OF THE STUDY

The +tudy em/ha+i+ in the .o))o0in2 +-o/e. To identi.y the em/)oyee+ )e*e) o. +ati+.a-tion about the job. The +tudy i+ he)/.u) to the or2ani=ation .or -ondu-t .urther re+ear-h. It i+ he)/.u) to identi.y the em/)oyee )e*e) o. +ati+.a-tion to0ard+ 0e).are mea+ure+. It i+ he)/.u) to the or2ani=ation .or identi.yin2 the area o. di++ati+.a-tion o. job o. the em/)oyee. The +tudy i+ he)/.u) to ma1e the mana2eria) de-i+ion to the -om/any.

5<

1. LIMITATIONS OF THE STUDY

The +tudy i+ a//)i-ab)e on)y to the &arida Shoe+ /*t )td.H it i+ not bein2 .u))y a//)i-ab)e to other -om/anie+. The +am/)e +i=e i+ re+tri-ted on)y u/ to the -om/any. Time 0a+ the major -on+traint. Mo+t o. the re+/ondent+ are )e++ intere+ted in .i))in2 the Oue+tionnaire. Mo+t o. the re+/ondent+ do not )i1e to +/ea1 to +tran2er+. /rob)em+ in+ide they do not )i1e to e?/o+e. The +u22e+tion+ made at the end are ba+ed on the in.ormation 2i*en by the em/)oyee+ on)y. E*en they .a-e the

5C

1.H REVIE@ OF LITERATURE

Jo3 S*+-/>*;+-o7
Job +ati+.a-tion ha+ been de.ined a+ a /)ea+urab)e emotiona) +tate re+u)tin2 .rom the a//rai+a) o. one@+ jobH an a..e-ti*e rea-tion to one@+ jobH and an attitude to0ard+ one@+ job. Job +ati+.a-tion, a 0or1erM+ +en+e o. a-hie*ement and +u--e++, i+ 2enera))y /er-ei*ed to be dire-t)y )in1ed to /rodu-ti*ity a+ 0e)) a+ to /er+ona) 0e))bein2. Job +ati+.a-tion im/)ie+ doin2 a job one enjoy+, doin2 it 0e)), and bein2 +uitab)y re0arded .or oneM+ e..ort+. Job +ati+.a-tion .urther im/)ie+ enthu+ia+m and ha//ine++ 0ith oneM+ 0or1. The job +ati+.a-tion a+ the 1eyin2 redient that )ead+ to re-o2nition, in-ome, /romotion, and the a-hie*ement o. other 2oa)+ that )ead+ to a 2enera) .ee)in2 o. .u).i))ment.

5B

Job +ati+.a-tion i+ a +et o. .a*orab)e or un.a*orab)e .ee)in2+ and emotion+ 0ith 0hi-h em/)oyee+ *ie0 their 0or1. Job Sati+.a-tion i+ an e..e-ti*e attitude L a .ee)in2 o. re)ati*e )i1e or di+)i1e to0ard +omethin2. Job +ati+.a-tion de+-ribe+ ho0 -ontent an indi*idua) i+ 0ith hi+ or her job. "o-1e I1FE8J +tated job +ati+.a-tion a+ a /)ea+urab)e /o+iti*e +tate re+u)tin2 .rom one@+ job and job e?/erien-e. Indi*idua)+ +ho0 /)ea+urab)e /o+iti*e attitude+ 0hen they are +ati+.ied 0ith their job. re*er I1F8CJ de+-ribed job +ati+.a-tion 6a+ an end +tate o. .ee)in2.7 "M PRASA +tated that 6Job +ati+.a-tion i+ the amount o. /)ea+ure or -ontentment a++o-iated 0ith a job. I. you )i1e your job inten+ity, you 0i)) e?/erien-e hi2h job +ati+.a-tion. I. you di+)i1e your job inten+ity, you 0i)) e?/erien-e job di++ati+.a-tion.7 Brie. I1FF;J 0rote4 QI. a /er+onM+ 0or1 i+ intere+tin2, her /ay i+ .air, her /romotiona) o//ortunitie+ are 2ood, her +u/er*i+or i+ +u//orti*e, and her -o0or1er+ are .riend)y, then a +ituationa) a//roa-h )ead+ one to /redi-t +he i+ +ati+.ied 0ith her jobQ Bu))o-1 I1FB5J de.ined the job +ati+.a-tion a+ attitude, 0hi-h re+u)t+ .rom ba)an-in2 and +ummation o. many +/e-i.i- )i1e+ and di+)i1e+ e?/erien-ed in -onne-tion 0ith the job. Dei++I5::5J ha+ ar2ued that job +ati+.a-tion i+ an attitude but /oint+ out that re+ear-her+ +hou)d -)ear)y di+tin2ui+h the obje-t+ o. -o2niti*e e*a)uation 0hi-h are a..e-t IemotionJ, be)ie.+ and beha*iour+. Thi+ de.inition +u22e+t+ that 0e .orm attitude+ to0ard+ our job+ by ta1in2 into a--ount our .ee)in2+, our be)ie.+, and our beha*ior+. Sin2h I1FF:J /ointed out that the job +ati+.a-tion i+ a /art o. )i.e +ati+.a-tion, the nature o. one@+ en*ironment o.. the job. Simi)ar)y, a job an im/ortant /art o. )i.e, job +ati+.a-tion in.)uen-e+ oneM+ 2enera) )i.e +ati+.a-tion a+ an e..e-ti*e rea-tion, .ee)in2 o. em/)oyee+ 0ith job , +u/er*i+ion, -o0or1er+, +a)ary9/ay and hi+9her -urrent and .uture -areer /ro2re++. The -au+e+ o. em/)oyee+M +ati+.a-tion are re+tri-ted to im/)ant .a-tor+ a)one but they +um the 0ho)e 2amut o. menM+ need+ and a+/iration+. Vroom I1F8CJ /o+tu)ated a mode) o. job +ati+.a-tion 0hi-h re.)e-t+ *a)en-e o. the job .or it+ in-umbent. #e ar2ued that the +tren2th o. the .or-e on a 0or1er to remain on hi+ job i+ an in-rea+in2 .un-tion o. *a)en-e on hi+ job. Job +ati+.a-tion 0a+ .ound re)ated to

58

*ariou+ indi*idua) dimen+ion+ o. or2ani=ationa) -)imate +u-h a+ )eader+hi/, -ommuni-ation, intera-tion, in.)uen-e in de-i+ion ma1in2, 2oa)A+ettin2 and -ontro). Em/)oyee+ are +ati+.ied and ha//y in 0ith their job+ are more dedi-ated to doin2 a 2ood job and ta1in2 -are o. -u+tomer+ that +u+tain the o/eration Studie+ +ho0 that em/)oyee+ 0ho are +ati+.ied 0ith their job+ are more /rodu-ti*e, -reati*e and be more )i1e)y to be retained by the -om/any. Re+ear-h ha+ +ho0n that there may be many en*ironmenta) .eature+ that -an be -reated and maintained to 2i*e em/)oyee+ job +ati+.a-tion. Pay and bene.it+, -ommuni-ation, moti*ation, ju+ti-e and )ei+ure time a)) +eem to /)ay a /art a+ to 0hether em/)oyee+ are +ati+.ied 0ith their job+, a--ordin2 to +tudie+. There i+ a de.inite need to ana)y=e the e)ement+ o. em/)oyee retention throu2h job +ati+.a-tion. Con+iderin2 the /o+iti*e e..e-t+ on the e-onomy that -an be deri*ed .rom +ati+.iedAha//y em/)oyee+. Promotiona) materia)+ .or /re+entation -an be -reated, hi2h)i2htin2 the+e re-ommendation+ .or em/)oyee +ati+.a-tion /ra-ti-e+ .or both em/)oyer+ and em/)oyee+.

C,e*+-7g Jo3 S*+-/>*;+-o7 Or2ani=ation+ that a+/ire to -reatin2 a 0or1 en*ironment that enhan-e+ job +ati+.a-tion need to in-or/orate the .o))o0in24

&)e?ib)e 0or1 arran2ement+, /o++ib)y in-)udin2 te)e-ommutin2 Trainin2 and other /ro.e++iona) 2ro0th o//ortunitie+ Intere+tin2 0or1 that o..er+ *ariety and -ha))en2e and a))o0+ the 0or1er o//ortunitie+ to Q/ut hi+ or her +i2natureQ on the .ini+hed /rodu-t O//ortunitie+ to u+e oneM+ ta)ent+ and to be -reati*e O//ortunitie+ to ta1e re+/on+ibi)ity and dire-t oneM+ o0n 0or1 A +tab)e, +e-ure 0or1 en*ironment that in-)ude+ job +e-urity9-ontinuity An en*ironment in 0hi-h 0or1er+ are +u//orted by an a--e++ib)e +u/er*i+or 0ho /ro*ide+ time)y .eedba-1 a+ 0e)) a+ -on2enia) team member+ &)e?ib)e bene.it+, +u-h a+ -hi)dA-are and e?er-i+e .a-i)itie+ !/AtoAdate te-hno)o2y 5E

Com/etiti*e +a)ary and o//ortunitie+ .or /romotion

@o,9e,/I Ro'e/ -7 Jo3 S*+-/>*;+-o7

I. job +ati+.a-tion i+ a 0or1er bene.it, +ure)y the 0or1er mu+t be ab)e to -ontribute to hi+ or her o0n +ati+.a-tion and 0e))Abein2 on the job. The .o))o0in2 +u22e+tion+ -an he)/ a 0or1er .ind /er+ona) job +ati+.a-tion4

See1 o//ortunitie+ to demon+trate +1i))+ and ta)ent+. Thi+ o.ten )ead+ to more -ha))en2in2 0or1 and 2reater re+/on+ibi)itie+, 0ith attendant in-rea+e+ in /ay and other re-o2nition.

e*e)o/ e?-e))ent -ommuni-ation +1i))+. Em/)oyer@+ *a)ue and re0ard e?-e))ent readin2, )i+tenin2, 0ritin2, and +/ea1in2 +1i))+. $no0 more. A->uire ne0 jobAre)ated 1no0)ed2e that he)/+ you to /er.orm ta+1+ more e..i-ient)y and e..e-ti*e)y. Thi+ 0i)) re)ie*e boredom and o.ten 2et+ one noti-ed. emon+trate -reati*ity and initiati*e. Oua)itie+ )i1e the+e are *a)ued by mo+t or2ani=ation+ and o.ten re+u)t in re-o2nition a+ 0e)) a+ in in-rea+ed re+/on+ibi)itie+ and re0ard+.

e*e)o/ team0or1 and /eo/)e +1i))+. A )ar2e /art o. job +u--e++ i+ the abi)ity to 0or1 0e)) 0ith other+ to 2et the job done. A--e/t the di*er+ity in /eo/)e. A--e/t /eo/)e 0ith their di..eren-e+ and their im/er.e-tion+ and )earn ho0 to 2i*e and re-ei*e -riti-i+m -on+tru-ti*e)y. See the *a)ue in your 0or1. A//re-iatin2 the +i2ni.i-an-e o. 0hat one doe+ -an )ead to +ati+.a-tion 0ith the 0or1 it+e).. Thi+ he)/+ to 2i*e meanin2 to oneM+ e?i+ten-e, thu+ /)ayin2 a *ita) ro)e in job +ati+.a-tion.

"earn to deA+tre++. P)an to a*oid burnout by de*e)o/in2 hea)thy +tre++Amana2ement te-hni>ue+.

A//&,-7g Jo3 S*+-/>*;+-o7

A++urin2 job +ati+.a-tion, o*er the )on2 term, re>uire+ -are.u) /)annin2 and e..ort both by mana2ement and by 0or1er+. Mana2er+ are en-oura2ed to -on+ider +u-h theorie+ a+ #ert=ber2@+ I1FBEJ and Ma+)o0M+ I1FC<J -reatin2 a 2ood b)end o. .a-tor+ that -ontribute to a +timu)atin2, -ha))en2in2, +u//orti*e, and re0ardin2 0or1 en*ironment i+ *ita). Be-au+e o. the re)ati*e /rominen-e o. /ay in the re0ard +y+tem, it i+ *ery im/ortant that +a)arie+ be tied to 5;

job re+/on+ibi)itie+ and that /ay in-rea+e+ be tied to /er.orman-e rather than +eniority. So, in e++en-e, job +ati+.a-tion i+ a /rodu-t o. the e*ent+ and -ondition+ that /eo/)e e?/erien-e on their job+.

I2<o,+*7;e +o @o,9e, *7. O,g*7-J*+-o7

&re>uent)y, 0or1 under)ie+ +e).Ae+teem and identity 0hi)e unem/)oyment )o0er+ +e).A0orth and /rodu-e+ an?iety. At the +ame time, monotonou+ job+ -an erode a 0or1erM+ initiati*e and enthu+ia+m and -an )ead to ab+enteei+m and unne-e++ary turno*er. Job +ati+.a-tion and o--u/ationa) +u--e++ are major .a-tor+ in /er+ona) +ati+.a-tion, +e).Are+/e-t, +e).Ae+teem, and +e).Ade*e)o/ment. To the 0or1er, job +ati+.a-tion brin2+ a /)ea+urab)e emotiona) +tate that o.ten )ead+ to a /o+iti*e 0or1 attitude. A +ati+.ied 0or1er i+ more )i1e)y to be -reati*e, .)e?ib)e, inno*ati*e, and )oya). &or the or2ani=ation, job +ati+.a-tion o. it+ 0or1er+ mean+ a 0or1 .or-e that i+ moti*ated and -ommitted to hi2h >ua)ity /er.orman-e. In-rea+ed /rodu-ti*ityAthe >uantity and >ua)ity o. out/ut /er hour 0or1edA+eem+ to be a by/rodu-t o. im/ro*ed >ua)ity o. 0or1in2 )i.e. It i+ im/ortant to note that the )iterature on the re)ation+hi/ bet0een job +ati+.a-tion and /rodu-ti*ity i+ neither -on-)u+i*e nor -on+i+tent. #o0e*er, +tudie+ datin2 ba-1 to #ert=ber2@+ I1FBEJ ha*e +ho0n at )ea+t )o0 -orre)ation bet0een hi2h mora)e and hi2h /rodu-ti*ity, and it doe+ +eem )o2i-a) that more +ati+.ied 0or1er+ 0i)) tend to add more *a)ue to an or2ani=ation. !nha//y em/)oyee+, 0ho are moti*ated by .ear o. job )o++, 0i)) not 2i*e 1:: /er-ent o. their e..ort .or *ery )on2. Thou2h .ear i+ a /o0er.u) moti*ator, it i+ a)+o a tem/orary one, and a+ +oon a+ the threat i+ )i.ted /er.orman-e 0i)) de-)ine. Tan2ib)e 0ay+ in 0hi-h job +ati+.a-tion bene.it+ the or2ani=ation in-)ude redu-tion in -om/)aint+ and 2rie*an-e+, ab+enteei+m, turno*er, and terminationH a+ 0e)) a+ im/ro*ed /un-tua)ity and 0or1er mora)e. Job +ati+.a-tion i+ a)+o )in1ed to a hea)thier 0or1 .or-e and ha+ been .ound to be a 2ood indi-ator o. )on2e*ity. And a)thou2h on)y )itt)e -orre)ation ha+ been .ound bet0een job +ati+.a-tion and /rodu-ti*ity.

5F

1.K RESEARECH METHODOLO%Y

RESREACH DESI%N
The +tudy i+ to in*e+ti2ate the *ariou+ .a-tor that in.)uen-e or a..e-t the em/)oyee +ati+.a-tion o. the 0or1er+. The +tudy .o-u+e+ it+ attention to0ard+ brin2in2 u/ o. the +ati+.a-tion o. the 0or1er+ and de+-ribe+ them a+ +u-h. A+ the .ee)in2 -annot be mea+ure+ the re+ear-her -hoo+e+ the de+-ri/ti*e re+ear-h de+i2n to /)a-e the .a-t+ a+ +u-h.

FORMULATION OF THE RESEARCH PROBLEM:E Job +ati+.a-tion i+ an im/ortant .a-tor .or the .un-tionin2 o. an or2ani=ation. &or +ome em/)oyer+ Job +ati+.a-tion i+ obtained throu2h monetary bene.it+ or by /+y-ho)o2i-a) .a-tor.

<:

The +tudy ba+ed on em/)oyee+ +ati+.a-tion o. their 0or1 it i+ ne-e++ary to ta1e +ome e+tab)i+hed .a-tor )i1e /ay, 0or1in2 -ondition+, 0e).are mea+ure+, and /ro+/e-t+ are ana)y=ed and made a+ a /rob)em .or thi+ +tudy. So re+ear-her a+ -ho+en the to/i- o. A ST! ( ON JOB SATIS&ACTION O& EMP"O(EES IN &ARI A S#OES PVT "T , AMB!R.
METHOD OF DATA COLLECTION

Oue+tionnaire method o. data -o))e-tion i+ the mo+t -ommon in+trument+ o. data -o))e-tion it -ontain+ a +et o. >ue+tion+ )o2i-a))y re)ated to a /rob)em o. +tudy. The re+/ondent+ 0ere re>uired to an+0er the >ue+tion by them+e)*e+H the >ue+tion+ are e?/)ained to the re+/ondent+ be-au+e a)) o. them are unedu-ated. The re+ear-her be)ie*ed that, the >ue+tionnaire .ramed, may )ead to 2ather the re)e*ant data@+ in a +u--e++.u) manner. The re+ear-her .ramed the >ue+tionnaire in En2)i+h. The >ue+tionnaire 0a+ ba+ed on di..erent obje-ti*e+ o. the +tudy name)y. Per+ona) data Payment Dor1in2 -ondition+ De).are mea+ure+ Dor1 it+e). and %enera)

SAMPLIN% PLAN
The .ir+t +te/ in the /o/u)ation +am/)in2 i+ to de-ide the +am/)e /o/u)ation.

SELECTION OF SAMPLIN%
The +ur*ey ha+ been -ondu-ted by the re+ear-her 0ithin the F*,-.* /0oe/ Ambur.

SAMPLE SICE
#ere the +am/)e +i=e i+ B: em/)oyee+.

PILOT STUDY
urin2 the time o. .ormu)ation o. the >ue+tionnaire by the re+ear-her. The >ue+tionnaire ha+ been /rete+ted 0ith 51 >ue+tionnaire+ then the >ue+tionnaire 0a+ rede+i2ned by the re+ear-her.

STATISTICAL TOOLS USED

<1

PERCENTA%E METHOD
Per-enta2e re.er+ to a +/e-ia) 1ind o. ratio, /er-enta2e i+ u+ed in ma1in2 -om/ari+on+ bet0een t0o or more +erie+ o. data. Per-enta2e method i+ u+ed to de+-ribe the re)ation+hi/.
No. O> Re/<o7.e7+/

Pe,;e7+*ge o> Re/<o7.e7+ L

To+*' No. O> Re/<o7.e7+/

M 100

Per-enta2e i+ u+ed in /ro-e++in2 the data. BarA-hart+ and /ieA -hart+ are u+ed to e?/)ain the tabu)ation -)ear)y.
CHIESDUARE TEST

ChiA+>uare te+t i+ u+ed to .ind out 0hether there e?i+t+ re)ation+hi/ amon2 *ariou+ 2rou/+. The -hiA+>uare te+t i+ a +tati+ti-a) te+t. ChiA S>uare i+ the mo+t /o/u)ar di+-rete data hy/othe+i+ te+tin2 method. The -hi L+>uare te+t i+ ba+ed on a +tati+ti- that mea+ure+ the di*er2en-e+ o. the ob+er*ed data .orm the *a)ue+ that 0ou)d be e?/e-ted under the nu)) hy/othe+i+ o. no a++o-iation. They re>uire -a)-u)ation o. the e?/e-ted *a)ue+ on data. The e?/e-ted *a)ue .or ea-h -e)) in a t0oA0ay tab)e i+ e>ua) to Iro0 tota)R -o)umn tota)J9n, 0here n i+ the tota) number o. ob+er*ation in-)uded in the tab)e.

The -hi L +>uare te+t +tati+ti-a) i+ -om/uted a+ M! L S (O- E E-$ !N E M! T S IOb+er*ed L E?/e-tedJ 5 E T E?/e-ted *a)ue Dhere the +>uare o. the di..eren-e+ bet0een the ob+er*ed and e?/e-ted *a)ue in ea-h -e)), di*ided by the e?/e-ted *a)ue, are added a-ro++ a)) o. the -e))+ in the tab)e. The di+tribution o. the +tati+ti- M! -hiA +>uare 0ith (,E1$ (;E1$ de2ree+ o. .reedom, 0here , re/re+ent+ the number o. ro0+ in the t0oA0ay tab)e and ; re/re+ent+ the number o. -o)umn+. The di+tribution i+ denoted by M! (de2ree o. .reedom$, 0here d. i+ the number o. de2ree+ o. .reedom.

<5

The -hi L +>uare di+tribution i+ de.ined .or a)) /o+iti*e *a)ue+. The PA *a)ue .or the -hi L +>uare te+t i+ /IM! OL:!$, the /robabi)ity o. ob+er*in2 a *a)ue at )ea+t a+ e?treme a+ the te+t +tati+ti- .or a -hi L +>uare di+tribution 0ith (,E1$ (;E1J de2ree+ o. .reedom. The -a)-u)ated *a)ue -hiA+>uare i+ -om/ared 0ith the tab)e *a)ue o. -hiA+>uare .or 2i*en de2ree o. .reedom at +/e-i.ied )e*e) o. +i2ni.i-an-e. I. -a)-u)ated *a)ue Utab)e *a)ue then the nu)) hy/othe+i+ i+ reje-ted and i. -a)-u)ated *a)ueV tab)e nu)) hy/othe+i+ i+ a--e/ted.

CHAPTER E ! !.1 DATA ANALYSIS AND INTERPRETATION

TABLE !.1.1
A%E %ROUP OF EMPLOYEES

A%E %RO!P Be)o0 5B year+ 58A<B year+ <8ACB year+ C8ABB year+ Abo*e B8 year+ Tota)

NO O& EMP"O(EES 1B 1: ; 1: E B:

W O& T#E EMP"O(EES <: 5: 18 5: 1C 1::W

<<

A%E %ROUP OF EMPLOYEES FI%URE !.!.1

I7>e,e7;e &rom the abo*e and -hart tab)e it i+ in.erred that mo+t o. the em/)oyee+ be)on2 to the a2e 2rou/ o. be)o0 5B year+.

TABLE NO !.1.!
DEPARTMENT @ISE CLASSIFICATION OF NUMBER OF EMPLOYEES

e/artment+ P)annin2 Cuttin2 Oua)ity ' in+/e-tion Produ-tion !//er +o)e +tore A--ount+ Maintenan-e Pa-1in2 Other+ Tota)

No o. em/)oyee+ 8 < C ; B C B B 1:
50

W o. the em/)oyee+ 15 8 ; 18 1: ; 1: 1: 5:
100%

DEPARTMENT @ISE CLASSIFICATION OF NUMBER OF EMPLOYEES FI%URE NO !.!.!

<C

I7>e,e7;e &rom the abo*e tab)e and -hart it re*ea)+ the de/artment 0i+e -)a++i.i-ation o. number o. em/)oyee+, 8W o. the em/)oyee+ are 0or1in2 in -uttin2. 18W o. the em/)oyee+ be)on2 to /rodu-tion, 15W o. the em/)oyee+ are in /)annin2, ;W o. the em/)oyee+ are in Oua)ity ' in+/e-tion, 1:W o. the em/)oyee+ are in u//er +o)e de/artment, ;W o. the em/)oyee+ are in a--ount+, and 1:W are .rom Maintenan-e de/artment. 1:W o. the em/)oyee+ are in /a-1in2 and 5:W o. the em/)oyee+ are 0or1in2 in other+. There.ore majority o. the em/)oyee+ are 0or1in2 in other+. TABLE !.1."
@OR5 EMPERIENCE OF THE EMPLOYEES

DOR$IN% EXPERIENCE Be)o0 B year+ 8A1B year+ 18A5: year+ 51A5B year+ Abo*e 58 year+ TOTA"

NO O& EMP"O(EES 15 1B 1: ; B B:

W O& T#E EMP"O(EES 5C <: 5: 18 1: 1::W

@OR5 EMPERIENCE OF THE EMPLOYEES FI%URE NO !.!."

<B

I7>e,e7;e A tota) B: +am/)e+ 0ere -o))e-ted amon2 0hi-h 5CW o. the em/)oyee+ ha*e on)y /ut in )e++ than B year+ o. e?/erien-e in &ARI A S#OES PVT "T . <:W o. the em/)oyee+ ha*e 2ot 8A1B year+ o. e?/erien-e 5:W o. the em/)oyee+ ha*e 2ot 18A5: year+ o. e?/erien-e.18W o. the em/)oyee+ ha*e 2ot 51A5B year+ o. e?/erien-e .On)y 1:W o. the em/)oyee+ ha*e more than 58 year+ o. e?/erien-e #en-e, &ARI A PVT "T ha+ 2ot di..erent ty/e+ o. e?/erien-ed 0or1er+ and +ta...

TABLE NO !.1.G %ROSS SALARY OF THE EMPLOYEES

%ro++ +a)ary /er month Be)o0 5::: 5:::A<B:: <B::AB::: Abo*e B::: Tota)

No o. em/)oyee+ B 1; 1B 15 B:

W o. the em/)oyee+ 1: <8 <: 5C 1::W

GROSS SALARY OF THE EMPLOYEES FI%URE NO !.!.G

<8

I7>e,e7;e &rom the abo*e tab)e and -hart it i+ in.erred that 1:W o. the em/)oyee+ be)on2 to the +a)ary 2rou/ o. be)o0 5:::. <8W o. the em/)oyee+ be)on2 to the +a)ary 2rou/ o. R+.5:::A <B::, <:W o. the em/)oyee+ be)on2 to the +a)ary 2rou/ o. R+.<B::AB::: and on)y 5CW o. the em/)oyee+ be)on2 to the +a)ary 2rou/ o. abo*e B:::. Majority o. the em/)oyee+ -ome under the +a)ary 2rou/ o. R+.5:::A<B::.

TABLE NO !.1.5 EMPLOYEES LEVEL OF SATISFACTION TO@ARDS SALARY

"e*e) o. +ati+.a-tion #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied Tota)

No o. em/)oyee+ 15 1B B ; 1: B:

W o. em/)oyee+ 5C <: 1: 18 5: 1::W

EMPLOYEES LEVEL OF SATISFACTION TOWARDS SALARY FI%URE NO !.!.5

<E

I7>e,e7;e &rom the abo*e tab)e and -hart it i+ in.erred that the )e*e) o. +ati+.a-tion to0ard+ +a)ary.1FW o. the em/)oyee+ are hi2h)y +ati+.ied 0ith +a)ary,5EW are +ati+.ied,<5 W are moderate)y +ati+.ied 1CW are di++ati+.ied,;W are hi2h)y di++ati+.ied to0ard+ the +a)ary /ro*ided by the -om/any. Majority o. the em/)oyee+ are moderate)y +ati+.ied to0ard+ the +a)ary /ro*ided by the -om/any.

TABLE NO !.1. LEVEL OF SATISFACTION TO@ARDS THE @OR5IN% HOURS

"e*e) o. +ati+.a-tion (e+ No Tota)

No o. em/)oyee+ <: 5: B:

W o. em/)oyee+ 8: C: 1::W

LEVEL OF SATISFACTION TOWARDS WORKING HOURS FI%URE NO !.!.

<;

I7>e,e7;e &rom the abo*e tab)e and -hart it +ho0+ that 8:W o. the em/)oyee+ 0ere o. the o/inion that they had +ati+.ied 0ith the 0or1in2 hour+ o. the -om/any and C:W o. the em/)oyee+ .e)t other0i+e.

TABLE NO.!.1.H EMPLOYEES LEVEL OF SATISFACTION TO@ARDS SAFETY MEASURES PROVIDED BY THE COMPANY

"EVE" O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied Tota)

NO.O& EMP"O(EES 1B 1: 1: E ; B: <F

WO& T#E EMP"O(EES <: 5: 5: 18 1C 1::W

SAFETY MEASURES PROVIDED BY THE COMPANY FI%URE NO !.!.H

I7>e,e7;e &rom the abo*e tab)e and -hart it +ho0+ that <:W o. the em/)oyee+ are hi2h)y +ati+.ied 0ith the +a.ety mea+ure+ /ro*ided by the -om/any, 5:W are +ati+.ied, 5: W are moderate)y +ati+.ied ,18W are di++ati+.ied and 1CW are hi2h)y di++ati+.ied 0ith the +a.ety mea+ure+ /ro*ided by the -om/any. Majority o. the em/)oyee+ are +ati+.ied to0ard+ +a.ety mea+ure+ /ro*ided by the -om/any.

TABLE NO.!.1.K EMPLOYEES OPINION TO@ARDS CLEANLINESS PREVAILIN% IN THE OR%ANICATION

"EVA" O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y i++ati+.ied Tota)

NO.O& EMP"O(EES 15 1: ; 1< 15

50

W O& T#E EMP"O(EES 5C 5: 18 58 5C

100%

C:

EMPLOYEES OPINION TO@ARDS CLEANLINESS PREVAILIN% IN THE OR%ANICATION

FI%URE NO !.!.K

I7>e,e7;e &rom the abo*e tab)e and -hart it i+ in.erred that 55W o. the em/)oyee+ are hi2h)y +ati+.ied that they 0ere +ati+.ied 0ith the -)ean)ine++ /ro*ided by the -om/any,1;W o. the em/)oyee+ are +ati+.ied,1CW are moderate)y +ati+.ied,1< W are di++ati+.ied ,55W are hi2h)y di++ati+.ied that they 0ere not +ati+.ied 0ith -)ean)ine++ /ro*ided by the -om/any.

TABLE NO.!.1.# LEVEL OF SATISFACTION OF EMPLOYEES TO@ARDS @ELFARE MEASURES

"EVE" O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied Tota)

NO O& EMP"O(EES 1B 1: 15 ; B B:

W O& T#E EMP"O(EES <: 5: 5C 18 1: 1::W

C1

LEVEL OF SATISFACTION OF EMPLOYEES TO@ARDS @ELFARE MEASURES FI%URE NO !.!.#

I7>e,e7;e &rom the abo*e tab)e and -hart it i+ in.erred that <:W o. the em/)oyee+ 0ere hi2h)y +ati+.ied,5:W 0ere +ati+.ied,5CW 0ere moderate)y +ati+.ied 18W are di++ati+.ied,1:W 0ere hi2h)y di++ati+.ied to0ard+ 0e).are mea+ure+ /ro*ided by the -om/any. Majority o. the em/)oyer+ are moderate)y +ati+.ied to0ard+ 0e).are mea+ure+.

TABLE NO!.1.10 LEVEL OF EMPLOYEES SATISFACTION TO@ARDS %UIDANCE BY THE SUPERIORS

"EVE" O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied Tota)

NO O& EMP"O(EES 18 11 F ; 8 B:

W O& T#E EMP"O(EES <5 55 1; 18 15 1::W

GUIDANCE BY THE SUPERIORS FI%URE NO !.!.10

C5

I7>e,e7;e &rom the abo*e tab)e and -hart it i+ in.erred that <5W o. the em/)oyee+ 0ere hi2h)y +ati+.ied 0ith the 2uidan-e o. their +u/erior, 55W 0ere +ati+.ied, 1; W 0ere moderate)y +ati+.ied 18W 0ere di++ati+.ied, 15W 0ere hi2h)y di++ati+.ied to0ard+ 2uidan-e o. the +u/erior Majority o. the em/)oyee+ 0ere hi2h)y +ati+.ied to0ard+ 2uidan-e o. the +u/erior

TABLE !.1.11 LEVEL OF SATISFACTION TO@ARDDS OR%ANICATION POLICIES FOR EMPLOYEEES CAREER DEVELOPMENT

"EVE" O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied Tota)

NO O& EMP"O(EES 1F 11 ; E B B:

W O& T#E EMP"O(EES <; 55 18 1C 1: 1::W

OR%ANICATION POLICIES FOR EMPLOYEEES CAREER DEVELOPMENT FI%URE NO !.!.11

C<

I7>e,e7;e &rom the abo*e tab)e and -hart it i+ .ound that <;W o. the em/)oyee+ 0ere hi2h)y +ati+.ied, 55W 0ere +ati+.ied, 18W 0ere moderate)y +ati+.ied 1CW 0ere di++ati+.ied, 1:W 0ere hi2h)y di++ati+.ied to0ard+ the or2ani=ation /o)i-ie+ .or em/)oyee+ -areer de*e)o/ment.

TABLE NO !.1.1! EMPLOYEES LEVEL OF COMMUICATION @ITH THEIR SUPERIOR

"EVE" O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied TOTA"

NO O& EMP"O(EES 1: 1B ; F ;
50

W O& T#E EMP"O(EES 5: <: 18 1; 18

100%

COMMUNICATION WITH THE SUPERIORS FI%URE NO !.!.1!

CC

I7>e,e7;e &rom the abo*e tab)e and -hart it i+ .ound that 5:W o. the em/)oyee+ 0ere hi2h)y +ati+.ied,<:W 0ere +ati+.ied,1;W 0ere moderate)y +ati+.ied,1;W 0ere di++ati+.ied,18W 0ere hi2h)y di++ati+.ied to0ard+ the -ommuni-ation 0ith the +u/erior+. The majority o. the em/)oyee+ 0ere +ati+.ied 0ith the -ommuni-ation 0ith the +u/erior+.

TABLE NO!.1.1" LEVEL OF SATISFACTION TO@ARDS EMPLOYEES NATURE OF JOB

"EVE" O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied Tota)

NO O& EMP"O(EES 1; 1< E ; C B:

W O& T#E EMP"O(EES <8 58 1C 18 ; 1::W

LEVEL OF SATISFACTION TOWARDS EMPLOYEES NATURE OF JOB FI%URE NO !.!.1"

CB

I7>e,e7;e &rom the abo*e tab)e and -hart it i+ in.erred that <8W o. the em/)oyee+ 0ere hi2h)y +ati+.ied, 58W 0ere +ati.ied,C1W 0ere moderate)y +ati+.ied,18W 0ere di++ati+.ied,;W 0ere hi2h)y di++ati+.ied 0ith the nature o. their job.

TABLE NO !.1.1G EMPLOYEES LEVEL OF SATISFACTION TO@ARDS @OR5IN% CONDITION AND OTHER FACILITES PROVIDED BY THE COMPANY

"EVE" O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied Tota)

NO O& EMP"O(EES ; 15 1E E 8 B:

W O& T#E EMP"O(EES 18 5C <C 1C 15 1::W

WORKING CONDITION AND OTHER FACILITES PROVIED BY THE COMPANY FI%URE NO !.!.1G

C8

I7>e,e7;e &rom the abo*e tab)e and -hart in.erred that 18W o. the em/)oyee+ 0ere hi2h)y +ati+.ied 0ith the 0or1in2 -ondition, 5CW o. the em/)oyee+ 0ere +ati+.ied, <CW o. them 0ere moderate)y +ati+.ied, 1CW o. the em/)oyee+ 0ere di++ati+.ied and 15W o. the em/)oyee+ 0ere hi2h)y di++ati+.ied 0ith the 0or1in2 -ondition. Mo+t o. the em/)oyee+ 0ere hi2h)y +ati+.ied 0ith the 0or1in2 -ondition other .a-i)itie+ /ro*ided by the -om/any

TABLE NO !.1.15 EMPLOYEES LEVEL OF SATISFACTION TO@ARDS TRAININ% 6 DEVELOPMENT PRO%ARMME PROVIDED BY THE COMPANY

"EVE" O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied Tota)

NO O& EMP"O(EES 1: 1< 1B E B B:

W O& T#E EMP"O(EES 5: 58 <: 1C 1: 1::W

TRAININ% 6 DEVELOPMENT PRO%ARMME PROVIDED BY THE COMPANY FI%URE NO !.!.15

CE

I7>e,e7;e &rom the abo*e tab)e and -hart it i+ .ound that <:W o. the em/)oyee+ 0ere moderate)y +ati+.ied, 1CW o. the em/)oyee+ 0ere di++ati+.ied, 58W o. them 0ere +ati+.ied, 1:Wo. the hi2h)y di++ati+.ied, 5:W o. the em/)oyee+ 0ere hi2h)y +ati+.ied to0ard+ trainin2 ' de*e)o/ment /ro2ramme /ro*ided by the -om/any. Majority o. the em/)oyee+ 0ere moderate)y +ati+.ied to0ard+ trainin2 ' de*e)o/ment /ro2ramme /ro*ided by the -om/any.

TABLE NO !.1.1 LEVEL OF SATISFACTION TO@ARDS THE PROMOTION POLICY

"e*e) o. +ati+.a-tion #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied Tota)

No o. em/)oyee+ 1: 1C 18 15 ; B:

W o. em/)oyee+ 5: 5; <5 5C 18 1::W

LEVEL OF SATISFACTION TO@ARDS THE PROMOTION POLICY FI%URE NO !.!.1

C;

I7>e,e7;e &rom the abo*e tab)e and -hart it i+ .ound that 5;W o. the em/)oyee+ 0ere +ati+.ied to0ard+ the /romotion /o)i-y,5:W o. the em/)oyee+ 0ere hi2h)y +ati+.ied.<5W o. them are moderate)y +ati+.ied.5CW o. the em/)oyee+ are di++ati+.ied. 18W o. the em/)oyee+ are hi2h)y di++ati+.ied to0ard+ the /romotion /o)i-y. The Majority o. the em/)oyee+ are +ati+.ied 0ith the /romotion /o)i-y

TABLE !.1.1H EMPLOYEES LEVEL OF SATISFACTION TO@ARDS DISCIPLINE

"EVE" O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied Tota)

NO O& EMP"O(EES 1B 1: 15 F C B:

W O& EMP"O(EES <: 5: 5C 1; ; 1::W

EMPLOYEES LEVEL OF SATISFACTION TO@ARDS DISCIPLINE FI%URE !.!.1H

CF

I7>e,e7;e &rom the abo*e tab)e and -hart it i+ .ound that 5:W o. the em/)oyee+ 0ere +ati+.ied to0ard+ the di+-i/)ine )e*e) 0ith in the or2ani=ation.<:W o. the em/)oyee+ 0ere hi2h)y +ati+.ied.5CW o. them 0ere moderate)y +ati+.ied.1;W o. the em/)oyee+ 0ere di++ati+.ied. ;W o. the em/)oyee+ 0ere hi2h)y di++ati+.ied. The Majority o. the em/)oyee+ 0ere +ati+.ied 0ith the di+-i/)ine )e*e) 0ith in the or2ani=ation.

TABLE !.1.1K PROMOTIONS N INCREMENTS

OPTIONS Per.orman-e Oua)i.i-ation E?/erien-e A)) the abo*e Tota)

NO O& EMP"O(EES 1B 1: 15 1< B:

W O& EMP"O(EES <: 5: 5C 58 1::W

PROMOTIONS N INCREMENTS FI%URE NO !.!.1K

B:

I7>e,e7;e The abo*e tab)e and -hart e?/)ain+ that <:W o. the em/)oyee+ +aid that /romotion+9in-rement+ 0ere ba+ed on /er.orman-e,5:W o. the em/)oyee+ +aid that /romotion+9in-rement+ 0ere ba+ed on Oua)i.i-ation,5CW o. the em/)oyee+ +aid that /romotion+9in-rement+ 0ere ba+ed on E?/erien-e and on)y 58W o. the em/)oyee+ +aid that it i+ ba+ed on a)) the abo*e.

TABLE NO !.1.1# LEVEL OF SATISFACTION TO@ARDS LEAVE FACILITY AVAILABLE IN THE OR%ANICATION

"EVE" O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied Tota)

NO O& EMP"O(EES 1; 1: 15 8 C 1B:

W O& T#E EMP"O(EES <8 5: 5C 15 ; 1::W

B1

LEAVE FACILITY FI%URE !.!.1#

I7>e,e7;e &rom the abo*e tab)e and -hart it re*ea)+ that <8W o. the em/)oyee+ 0ere hi2h)y +ati+.ied. 5:W o. the em/)oyee+ 0ere +ati+.ied, 5CW o. the em/)oyee+ 0ere moderate)y +ati+.ied. 15W o. the em/)oyee+ 0ere di++ati+.ied and ;W o. the em/)oyee+ 0ere hi2h)y di++ati+.ied. Majority o. the em/)oyee+ 0ere +ati+.ied 0ith the )ea*e and other -ondition.
TABLE NO !.1.!0 JOB SECURITY

"e*e) o. +ati+.a-tion (e+ No Tota)

No o. em/)oyee+ <; 15 B:
JOB SECURITY FI%URE NO !.!.!0

W o. em/)oyee+ E8 5C 1::W

B5

I7>e,e7;e &rom the abo*e tab)e and -hart it +ho0+ that E8W o. the em/)oyee+ 0ere o. the o/inion that they had job +e-urity in the -om/any and 5CW o. the em/)oyee+ .e)t other0i+e.

CHIESDUARE TEST F !.".1 EMPLOYEES LEVEL OF SATIFACTION TO@ARDS FRIN%E BENEFITS "EVE"O& SATIS&ACTION #i2h)y +ati+.ied Sati+.ied Moderate)y +ati+.ied i++ati+.ied #i2h)y di++ati+.ied TOTA" NO O& EMP"O(EES 1; 1C C 5 5 B: B< W O& T#E EMP"O(EES <8 5; ; C C 1::W

NULL HYPOTHESIS (H0$ There i+ no re)ation+hi/ bet0een month)y 2ro++ +a)ary o. em/)oyee+ and the their )e*e) o. +ati+.a-tion to0ard+ the .rin2e bene.it+. ALTERNATIVE HYPOTHESIS (H1$ There i+ a re)ation+hi/ bet0een month)y 2ro++ +a)ary o. em/)oyee+ and the em/)oyee@+ )e*e) o. +ati+.a-tion to0ard+ the .rin2e bene.it+

Month)y Da2e+ Be)o0 R+.5::: R+.5:::A<B:: <B::ACB:: Abo*e B::: Tota)

#i2h)y +ati+.ied < 8 C < 18

Sati+.ied 8 < 5 5 1<

"e*e) o. Sati+.a-tion Moderate)y i++ati+.ied +ati+.ied 5 5 5 1 < 5 1 1 ; 8

#i2h)y +ati+.ied C 1 1 1 E

Tota) 1E 1< 15 ; B:

CHIESDUARE TEST CALCULATION

O < 8 5 5 C 8 < 5 1 1 C 5 < 5 1 < E B.CC C.18 5.E5 5.C: 5.<; C.18 <.<; 5.:; 1.B8 1.;5 <.;C <.15 1.F5 1.CC 1.8; 5.B8 IOAEJ A5.CC 1.;C A:.E5 A:.C: 1.85 1.;C A:.<; A:.:; A:.B8 A:.;5 :.18 A1.15 1.:; :.B8 A:.8; :.CC BC IOAEJ Y B.FB <.<; :.B5 :.18 5.85 <.<; :.1C :.:1 :.<1 :.8E :.:5 1.5B 1.18 :.<1 :.C8 :.1F IOAEJYE 1.:FBB :.;15B :.1F11 :.:888 1.1::; :.;15B :.:C1C :.::C; :.1F;E :.<8;1 :.::B5 :.C::8 :.8:C1 :.51B5 :.5E<; :.:EC5

5 1 1 1 Tota)

5.:; 1.5; :.F8 1.15

A:.:; A:.5; :.:C A:.15

:.:1 :.:E :.::5 :.:1C

:.::C; :.:BC8 :.::5: :.:15B 8.<<F:

Chi S>uare T S IOAEJ Y T 8.<<F:

E

There.ore the -a)-u)ated *a)ue o. the -hi +>uare e2ree+ o. .reedom I .&J T T T e2ree o. .reedom 15 at BW intere+t i+ 51.:58 INFERENCE CR< 15

8.<<F:

IrA1J I-A1J T IBA1J ICA1J

Sin-e the -a)-u)ated *a)ue o. the -hiA+>uare i+ )e++er than the tab)e *a)ue. The nu)) hy/othe+i+ I#oJ i+ a--e/ted at BW )e*e) o. +i2ni.i-an-e. There.ore it i+ in.erred that there i+ no +i2ni.i-ant di..eren-e in em/)oyee+@ )e*e) o. +ati+.a-tion to0ard+ .rin2e bene.it+.

C0*<+e, E "
".1 FINDIN%S
1. Mo+t o. the em/)oyee+ are under the a2e 2rou/ o. C8ABB year+. They 2et 0ide e?/erien-e .rom the -om/any. 5. Majority o. the em/)oyee+ are 0or1in2 in the de/artment o. -uttin2, /rodu-tion and maintenan-e. <. ;FIBF.<WJ o. the em/)oyee+ are ha*in2 abo*e 5: year+ e?/erien-e. C. Mo+t o. the +a)ary 2rou/ o. em/)oyee+ i+ bet0een 5:::A<B::. B. Majority o. the C:WJ em/)oyee+ 0ere +ati+.ied to0ard+ the +a.ety mea+ure+ /ro*ided by the -om/any. 8. <<W are +ati+.ied to0ard+ -)ean)ine++ /re*ai)in2 in the -om/any. E. Mo+t o. the em/)oyee+ are hi2h)y +ati+.ied to0ard+ 2uidan-e by +u/erior+. ;. Majority o. the em/)oyee+ C:W 0ere +ati+.ied to0ard .rin2e bene.it+. BB

F. C1W o. the em/)oyee+ are moderate)y +ati+.ied to0ard+ the nature o. job. 1:. Mo+t o. the em/)oyee+ are hi2h)y +ati+.ied to0ard+ 0or1in2 -ondition+ and .a-i)itie+ /ro*ided by the -om/any. 11. C8.EW o. the em/)oyee+ 0ere moderate)y +ati+.ied to0ard+ the trainin2 and de*e)o/ment o//ortunitie+ /ro*ided by the -om/any.. 15. Mo+t o. the em/)oyee+ C;.8W are +ati+.ied to0ard+ the di+-i/)ine )e*e) in the or2ani=ation. 1<. Majority o. the em/)oyee+ are +ati+.ied 0ith the )ea*e and other -ondition.

".! SU%%ESTIONS
The -om/any mu+t /ro*ide re+t room to a)) the em/)oyee+ .or ta1in2 re+t durin2 the re+t time. The -om/any ha+ to +ati+.y the em/)oyee+ throu2h /ro*idin2 ade>uate -anteen .a-i)itie+. Many o. the em/)oyee+ -annot 2et -hi)dren@+ edu-ationa) a))o0an-e the -om/any -an /ro*ide +u-h a))o0an-e to the em/)oyee+. The -om/any ha+ to -ondu-t ade>uate trainin2 and de*e)o/ment /ro2ramme in time. The -om/any +hou)d maintain 2ood indu+tria) re)ation and a))o0 the em/)oyee+ to /arti-i/ate in the mana2eria) de-i+ion ma1in2 The -om/any -an moti*ate the em/)oyee+ .or de*e)o/in2 the em/)oyee@+ .uture -areer. B8

 More than <5W o. the em/)oyee+ 0ere not +ati+.ied 0ith 0or1in2 hour+. So the or2ani=ation -an try to im/)ement .)e?i time. The +tudy re*ea)ed that the em/)oyee+ had a /o+iti*e o/inion to0ard+ or2ani=ation. But, the mana2ement -an .o-u+ on tho+e a+/e-t+ 0hi-h turn ma?imum em/)oyee+ /o+iti*e to0ard+ the or2ani=ation. They -an en-oura2e more /arti-i/ation o. em/)oyee+ /ro*ide more o//ortunitie+ .or men ' 0omen em/)oyee+, .air /romotion /o)i-ie+ et-, .or /o+iti*e en*ironment in the or2ani=ation.

"." CONCLUSION
In thi+ +tudy the area+ -au+in2 di++ati+.a-tion ha*e been identi.ied and +ome +uitab)e mea+ure+ are re-ommended, di++ati+.a-tion -an be remo*ed +o a+ to enhan-e em/)oyee +ati+.a-tion. A+ .ar a+ the re+ear-her ha+ +tudied there i+ a 2enera) /o+iti*e note about the )e*e) o. +ati+.a-tion o. em/)oyee+ in F*,-.* /0oe/ <1+ '+.. A23&,. Thi+ ha+ 2reat re)e*an-e to the +o-iety and the mana2ement, 0hen a 0or1er i+ .u))y +ati+.ied the menta) /re++ure be-ome+ )e++ and he 0i)) be -ontributin2 to the or2ani=ation and the nation. It a)+o )ead+ to a /)ea+ant re)ation+hi/ 0ith the .ami)y member+

BE

APPENDIM DUESTIONNARIE FOR EMPLOYEES JOB SATISFACTION IN FARIDA SHOES PVT LTD AMBUR. Em/)oyee No 4 e/artment e+i2nation 4 4 bJ 58A<B year+ eJ Abo*e BB year+ bJ Cuttin2 eJ !//er9 So)e +tore hJ Pa-1in2 -J Oua)ity In+/e-tion .J A--ount+ iJ Other+ -J <8ACB year+

1. (ou be)on2 to the 2rou/ o.4 aJ Be)o0 5B (ear+ dJ C8ABB year+ 5. (ou are 0or1in2 in aJ P)annin2 dJ Produ-tion 2J Maintenan-e <. (our 0or1 e?/erien-e Iin (ear+J B;

aJ Be)o0 B (ear+ dJ 51A5B (ear+ aJ Be)o0 5::: aJ #i2h)y +ati+.ied dJ i++ati+.ied aJ (e+ aJ #i2h)y +ati+.ied dJ i++ati+.ied aJ #i2h)y +ati+.ied dJ i++ati+.ied

bJ 8A1B (ear+ eJ Abo*e 58 (ear+ bJ 5:::A<B:: bJ Sati+.ied

-J 18A5: (ear+

C. #o0 mu-h i+ your 2ro++ +a)ary /er month -J <B::AB::: dJ Abo*e B::: B. Are you +ati+.ied 0ith the +a)aryN -J Moderate)y Sati+.ied eJ #i2h)y di++ati+.ied bJ No bJ Sati+.ied -J Moderate)y Sati+.ied

8. Are you +ati+.ied 0ith the 0or1in2 hour+N E. (our o/inion about the +a.ety mea+ure+ /ro*ided by the Or2ani=ation4 eJ #i2h)y di++ati+.ied bJ Sati+.ied -J Moderate)y Sati+.ied

;. (our o/inion about the -)ean)ine++ /re*ai)in2 in your or2ani=ation4 eJ #i2h)y di++ati+.ied

F. (our o/inion about 0e).are mea+ure+ De).are mea+ure+ Canteen Dater .a-i)itie+ "oan+' ad*an-e+ Medi-a) a))o0an-e 1:. %uidan-e by the Su/erior+4 aJ #i2h)y +ati+.ied dJ i++ati+.ied aJ #i2h)y +ati+.ied bJ Sati+.ied eJ #i2h)y di++ati+.ied bJ Sati+.ied BF -J Moderate)y Sati+.ied -J Moderate)y Sati+.ied "e*e) o. +ati+.a-tion #I%#"( Sati+.ied +ati+.ied

MO ERATE"( +ati+.ied

di++ati+.ied

#i2h)y +ati+.ied

11. Or2ani=ationa) /o)i-ie+ .or your -areer de*e)o/ment

dJ i++ati+.ied aJ #i2h)y +ati+.ied dJ i++ati+.ied aJ #i2h)y +ati+.ied dJ i++ati+.ied aJ #i2h)y +ati+.ied dJ i++ati+.ied -om/any aJ #i2h)y +ati+.ied dJ i++ati+.ied aJ #i2h)y +ati+.ied dJ i++ati+.ied

eJ #i2h)y di++ati+.ied bJ Sati+.ied eJ #i2h)y di++ati+.ied bJ Sati+.ied eJ #i2h)y di++ati+.ied bJ Sati+.ied -J Moderate)y Sati+.ied -J Moderate)y Sati+.ied -J Moderate)y Sati+.ied

15. "e*e) you are a))o0ed to .ree)y -ommuni-ate 0ith your +u/erior+N

1<. Dhat i+ the )e*e) o. +ati+.a-tion to your nature o. 0or1N

1C. Are you +ati+.ied 0ith the 0or1in2 -ondition and .a-i)itie+ /ro*ided by the -om/anyN eJ #i2h)y di++ati+.ied

1B. Are you +ati+.ied 0ith the trainin2 and de*e)o/ment /ro2rammed /ro*ided by the bJ Sati+.ied -J Moderate)y Sati+.ied

eJ #i2h)y di++ati+.ied bJ Sati+.ied -J Moderate)y Sati+.ied

18. Are you +ati+.ied 0ith the /romotion /o)i-y in your or2ani=ationN eJ #i2h)y di++ati+.ied

1E. Are you +ati+.ied 0ith the i+-i/)ine )e*e) in the or2ani=ationN aJ #i2h)y +ati+.ied dJ i++ati+.ied IaJ Per.orman-e I-J E?/erien-e aJ #i2h)y +ati+.ied dJ i++ati+.ied 5:. o you ha*e job +e-urityN aJ (e+ aJ #i2h)y +ati+.ied dJ i++ati+.ied bJ No bJ Sati+.ied eJ #i2h)y di++ati+.ied -J Moderate)y Sati+.ied 51. Dhat i+ the e?tent o. your +ati+.a-tion to0ard+ the .rin2e bene.it+N bJ Sati+.ied -J Moderate)y Sati+.ied eJ #i2h)y di++ati+.ied IbJ Oua)i.i-ation IdJ A)) the abo*e bJ Sati+.ied -J Moderate)y Sati+.ied

1;. o you thin1 /romotion+9in-rement are 2i*en ba+ed onN

1F. Are you +ati+.ied 0ith the )ea*e and other -ondition+N eJ #i2h)y di++ati+.ied

8:

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1J 000.0i1i/edia.-om 5J 000.an+0er+.-om <J 000.2oo2)e.-om

85