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T.C.
ANADOLU NVERSTES YAYINI NO: 2737 AIKRETM FAKLTES YAYINI NO: 1698
TURZM N NGLZCE-I
Yazar Dr. Can STAUB
Editr Prof.Dr. Zlal BALPINAR
ANADOLU NVERSTES
indekiler
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indekiler
nsz ............................................................................................................ vi
At the Hotel .............................................................................

HOTEL ........................................................................................................... LET US READ ................................................................................................ HOW WOULD THEY SAY IT? ..................................................................... A LOOK AT THE LANGUAGE ..................................................................... TROUBLE SHOOTING.................................................................................. A LOOK AT LANGUAGE OF HOTELS ........................................................ USEFUL INFORMATION.............................................................................. Types of Hotels ............................................................................................. Vocabulary - Szckler ................................................................................. Let Us Test Ourselves - Kendimizi Snayalm ............................................. Answer Keys - Cevap Anahtar .................................................................... Referanslar - Kaynaklar.................................................................................
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1. NTE
The Front Desk........................................................................ 24

FRONT DESK IN A HOTEL .......................................................................... LET US READ ................................................................................................ HOW WOULD THEY SAY IT? ..................................................................... A LOOK AT THE LANGUAGE .................................................................... Conditional Sentences-If Clauses ................................................................. What if Kalb............................................................................................... THE CONSIERGE AND THE BELLBOY....................................................... A LOOK AT LANGUAGE OF HOTELS - Check in/Check out................... USEFUL INFORMATION ............................................................................... Types of Hotel Rooms and Bed Sizes in Hotel Rooms.............................. Vocabulary - Szckler ................................................................................. Let Us Test Ourselves - Kendimizi Snayalm ............................................. Answer Keys - Cevap Anahtar .................................................................... Referanslar - Kaynaklar................................................................................. 25 25 27 31 31 33 33 36 39 39 41 42 43 44
2. NTE
In the Restaurant ..................................................................... 46

RESTAURANT ................................................................................................ LET US READ ................................................................................................ HOW WOULD THEY SAY IT? ..................................................................... A LOOK AT THE LANGUAGE ..................................................................... A LOOK AT THE LANGUAGE OF RESTAURANTS .................................... TROUBLE SHOOTING.................................................................................. USEFUL INFORMATION ............................................................................... Vocabulary - Szckler ................................................................................. Let Us Test Ourselves - Kendimizi Snayalm ............................................. Answer Keys - Cevap Anahtar .................................................................... Reference - Kaynaka ................................................................................... 47 47 48 51 52 56 57 60 61 63 64
3. NTE
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indekiler
4. NTE
The Cafe and the Bar.............................................................. 66

THE CAFE AND THE BAR ........................................................................... LET US READ ................................................................................................ A LOOK AT THE LANGUAGE ..................................................................... HOW WOULD THEY SAY IT? ..................................................................... AT THE CAFE................................................................................................ AT THE BAR.................................................................................................. A LOOK AT THE LANGUAGE OF CAFES AND BARS ............................... TROUBLE SHOOTING.................................................................................. USEFUL INFORMATION ............................................................................... Tea ................................................................................................................. Coffee............................................................................................................. Vocabulary - Szckler ................................................................................. Let Us Test Ourselves - Kendimizi Snayalm ............................................. Answer Keys - Cevap Anahtar .................................................................... Referanslar - Kaynaklar................................................................................. 67 67 70 72 72 73 74 76 76 76 78 82 83 84 85
5. NTE
Amenities and Facilities.......................................................... 86

AMENITIES AND FACILITIES ....................................................................... LET US READ ................................................................................................ HOW WOULD THEY SAY IT? ..................................................................... TROUBLE SHOOTING.................................................................................. USEFUL INFORMATION- FAYDALI BLGLER............................................ Vocabulary - Szckler ................................................................................. Let Us Test Ourselves - Kendimizi Snayalm ............................................. Answer Keys - Cevap Anahtar .................................................................... Reference - Kaynaka ................................................................................... 87 88 91 97 98 101 101 104 105
6. NTE
Local Sight Seeing.................................................................... 106

WHERE TO GO............................................................................................. HOW WOULD THEY SAY IT? ..................................................................... A LOOK AT THE LANGUAGE .................................................................... A LOOK AT THE LANGUAGE OF GIVING AND RECEIVING DIRECTIONS.................................................................................................. TROUBLE SHOOTING.................................................................................. USEFUL INFORMATION ............................................................................... Where to go? ................................................................................................. What is in Eskiehir? ..................................................................................... What to buy?.................................................................................................. Yunus Emre ................................................................................................... Nasreddin Hodja ........................................................................................... Vocabulary - Szckler ................................................................................. Let Us Test Ourselves - Kendimizi Snayalm ............................................. Answer Keys - Cevap Anahtar .................................................................... References - Kaynaklar ................................................................................. 107 108 111 113 114 117 118 118 118 119 120 122 123 124 125
indekiler
Emergencies ............................................................................. 126

EMERGENCIES............................................................................................... LET US READ ................................................................................................ HOW WOULD THEY SAY IT? ..................................................................... Situation 1: Fire Alarm .................................................................................. Situation 2: Guest falls and cuts self (head) in the restaurant ................... Situation 3: Down the shaft.......................................................................... A LOOK AT LANGUAGE THE OF EMERGENCIES..................................... A LOOK AT THE LANGUAGE .................................................................... WHAT WOULD THEY SAY?......................................................................... Situation 1: Finding a doctor ........................................................................ Situation 2: Going to the Emergency Room................................................ Situation 3: After visiting the doctor ............................................................ TROUBLE SHOOTING IN EMERGENCIES-TO DO LIST ............................ In case of Fire ............................................................................................... In case of a Thunderstorm or Hurricane..................................................... In case of medical emergencies................................................................... Things to do and thing to know in case of emergencies when you travel .............................................................................................................. USEFUL INFORMATION ............................................................................... Vocabulary - Szckler ................................................................................. Let Us Test Ourselves - Kendimizi Snayalm ............................................. Answer Keys - Cevap Anahtar .................................................................... References - Kaynaklar ................................................................................. 127 127 128 129 129 130 131 132 136 136 136 136 138 138 139 139 140 140 143 144 144 145
7. NTE
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nsz
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Sevgili rencilerimiz, lkemize corafi, tarihi, kltrel adan baktmzda pek az lkede rastlayacamz zenginliklerle karlayoruz. Bu zenginliklerimiz arasnda tertemiz denizlerimizi, tarihi mirasmz ve inanlarn bir arada var olduu hogr ortamn ve drt mevsimi bir arada yaamay ve zengin mutfak kltrmz hemen saymak mmkn. Globalleen dnyamzda seyahat etmek daha kolay ve hzl hale gelmitir. Pek ok kii kendi lkesinin dnda bir yerler grp elenmek ve biraz da bilgilenmek iin yola koyulmaktadr. Tm bu verileri gz nne aldmzda bu denli zenginliklere sahip olan lkemiz neden bu yeni dnya seyahat dzeni iinde yer almasn, neden bu deerlerini turizm amal deerlendirmesin? Trkiye statistik Kurumunun verdii saylara gre 2011 ylnda lkemize 36 milyon 151 bin 328 kii ziyaret etmi ve 23 milyon dolar gelir salanmtr. Bu saynn gelecek yllarda daha da artmas beklenmektedir. Tahminlerimizi saysal deerlerle anlatacak olursak; Birlemi Milletler Dnya Turizm Organizasyonu 2011 raporunda, 2011 ylnda 982 milyon kiinin kendi lkelerinden farkl lkelere seyahat ettiini belirtmekte ve bu rakamn 2012de bir milyar aacan, 2020de 1.4 milyara, 2030da ise 1.8 milyara ulaacan n grmektedir. Bu ngr daha fazla turizm geliri, daha fazla istihdam ve sosyoekonomik gelimeye daha fazla katk anlamna gelmektedir. Turizm sektrnn kendisinden beklenen bu ekonomik ve sosyal atlm yapabilmesi, srdrlebilir bir gelir kayna haline gelebilmesi iin farkl trlerde turizm tesislerine, farkl gereksinimlere yant verebilecek turizm anlayna-yeil turizm, inan turizmi gibi-ve en nemlisi farkl gereksinimlere yant verebilecek iyi yetimi i gcne ihtiya vardr. Gerek konaklama, gerek seyahat, gerek yiyecek iecek alanlarnda hizmet sektrnn ok iyi yetimesi ve gelen konuklar iyi arlamas gerekir. nk, turizm, bir lkenin hem en iyi reklam arac, hem de en kt reklam arac olabilir. Bu faktrler gz nne alndnda, siz turizm emektarlar olarak ok zorlu ve bir o kadar da zevki bir rol stlenmi oluyorsunuz. Sizlerin daha iyi donanmlarla konuklarnz karlayabilmeniz iin de bizler en azndan yabanc dil alannda yardmc olmak amac ile bu kitab hazrladk. Kitabmzda yedi nite bulacaksnz. Her nitenin kendi ierisinde okuma, okuduunu anlama, dilbilgisi aklamalar ve nitenin kapsad konu ile ilgili olan ngilizce kalpsal yaplarn bulunduu blmler bulacaksnz. Bu blmler sizin ngilizce dil bilginizi gelitirmek ve katkda bulunmak iin hazrlanmtr. zellikle, kalp kullanmlar almanz ve gnlk yaamnzda da uygulamanz hzl bir dil geliimi salayacaktr. Her nitemizin sonunda Faydal Bilgiler bal altnda bir ek blm bulacaksnz. Bu blmde, nitenin konusuna gre farkl alanlarda size alan bilgisi sunmaya altk.
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Her niteyi size verilen takvime gre dzenli almanz, nitelerde yer alan sorular yantlamanz ve elden geldiince uygulamada kullanmanz konulara hakim olmanz ve anlamnz iin yeterli olacaktr. Kitabmz hazrlarken iki farkl yaklam birletirmeye altk. Size srf dil arlkl bir kitap hazrlayarak mesleinizle ilgili konular darda brakmak istemedik. Ancak, bizler turizm alan uzmanlar da deiliz, size srf turizm ierikli bir kitap da sunamazdk. Sonunda orta yolu bularak her iki alan da birletirmeye alan bu kitabmz size sunuyoruz. Hepinize baarlar dileriz.
Prof.Dr. Zlal BALPINAR Dr. Can STAUB
TURZM N NGLZCE-I
Amalarmz - Our Aim

Bu niteyi tamamladktan sonra; Bir otelde sunulan hizmet ve destek hizmetlerinin neler olduunu; Mterilerin sorduklar farkl sorunlar nasl yantlayacaklarn aklayabilecek, ngilizce can, must gibi modal fiilerin kullanmlarn saptayabilecek, Mteriye ayrntl bilgi vermenin rneklerini grerek bilgi ve becerilerinizi gelitirebileceksiniz.
Anahtar Kavramlar - Key Terms

Key terms about hotel industry
indekiler - Unit Contents

HOTEL LET US READ HOW WOULD THEY SAY IT? A LOOK AT THE LANGUAGE TROUBLE SHOOTING- SORUN ZME A LOOK AT LANGUAGE OF HOTELS USEFUL INFORMATION
Turizm in ngilizce-I
At the Hotel
At the Hotel
HOTEL
Bu blmde genel anlamda bir otel tantlarak, konuklarla yaplabilecek konumalardan rnekler verilmitir. Doal olarak bir otelde konuklar ile yaplabilecek tm konuma trlerinden rnekler vermek olanakszdr. Ancak, verdiimiz rneklerin size yardmc olacan umuyoruz. lk olarak Marmariste bizim hayal ettiimiz bir otelin tantmn okuyarak biraz bilgi edinecek, sonrada zellikle n bro, bir baka deyile, resepsiyon elemanlarnn konuklar ile yapacaklar konumalardan rnekler bulacaksnz.
Resim 1.1 Marmaris yolu tatilde.org
LET US READ
lk okuma rneimiz Marmariste kk bir oteli tantan bir metin. Bir aile oteli olan Lighthouse Inn, ailenin kz Yasemin ve olu Cem tarafndan tantlyor. ki karde zellikle n bro hizmetlerini yrterek ailelerine yardmc oluyorlar.
The Lighthouse Inn Welcome to the Lighthouse Inn. We are a quaint, comfortable family-owned guesthouse in the peaceful fishing village of Selimiye. Our location is 41 kilometers south-west of Marmaris. Because of the beautiful, winding roads, it takes a little over an hour to reach us from downtown Marmaris. The three-story Lighthouse Inn has eight rooms. All rooms have a sunrise view of the bay, and each room has a balcony where guests can watch the local fishermen bring in their fresh catch for the local restaurants. Guests may choose a room with two double beds, or one queen-size bed. All rooms are en suite, with hot and cold running water, air conditioning in the summer, and heating in the winter. All of our rooms are nonsmoking and have wi-fi access. On the ground floor, our reception area is staffed from 7:00 to 22:00 by one of our friendly family members. Check-in is after 15:00 and check-out is before noon. Also on the ground floor, we have a small seafood restaurant, where mom and dad prepare all of the meals. Guests of the Inn always have a reserved table, and breakfast is included in the price of your stay. Our rooftop caf, with a spectacular view of the bay, is a wonderful place to enjoy a morning tea or coffee, or a glass of wine in the evening. We also offer a twice-aday shuttle into Marmaris - once in the morning and once in the late afternoon. Our hotel is also handicapped friendly. There is also ample free parking around the Inn. If you have any inquiries or wish to make a reservation, you can email us at: info@selimiyelighthouse.com. Rates and availability can be found when you visit our website: www.selimiyelighthouse.com. Yasemin Hepmutlu-Cem Hepmutlu
SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES
1. Who owns the Lighthouse? YOUR TURN

ALITIRMALAR 2. What is internet availability at the Lighthouse? EXERCISES
SIRA SZDE
3. Who needs a reservation to eat in the restaurant? UYGULAYIN LETS THNK 4. How much does the breakfast cost? KTAP BOOK 5. What kind of food do they serve at the restaurant? NTERNET 6. What can I see from my room? DKKAT 7. When can I find someone at the front desk? 8. What is OBJECTIVES the largest bed at the hotel? 9. If I dont have a car, how can I travel to Marmaris? 10. What is the attraction of the rooftop caf?
AMALARIMIZ ATTENTION INTERNET
1. nite - At the Hotel
HOW WOULD THEY SAY IT?

Bu otel personeli ile yz yze veya telefonla yaplan konumalardan rnekler greceksiniz. Bir otelde konuklarn otele geldikleri andan itibaren konuacaklar ve bilgi alabilecekleri personeli bulmas son derece nemlidir.
Resim 1.2 Akdenizde bir tatil beldesi http://www.freedigital photos.net/images/vie w_photog.php?photogi d=371>Image:Michal Marcol/FreeDigitalPho tos.net
Situation 1: Bir konuk telefonda Yasemine otelle ve otele ulamla ilgili bilgi soruyor. Yasemin : Good afternoon. Thank you for calling the Lighthouse Inn. How may I help you? Guest : Yes, I like to ask some questions about your Inn. Yasemin : Certainly. Guest : Do you have a shuttle from the Dalaman? Yasemin : Im afraid we dont. If you can get to Marmaris, we can pick you up in the morning or afternoon. You can hire a taxi from the airport to downtown Marmaris. If you give us a call when you arrive at the airport, we can tell you where the taxi should leave you in town, and when you can get a ride on the shuttle. Guest : How late is your restaurant open? Yasemin : We dont have a posted closing time, but, we generally close after the last guest leaves. This is usually around ten oclock. Guest : And do you have live music or a DJ? Yasemin : No. Neither. Guest : And what about the rooftop caf that I read about on your website. What time does it close? Yasemin : It has the same hours as the restaurant. We understand that people come to Selimiye for rest and relaxation, and not nightlife, so we try our best to limit entertainment after the sun goes down. Guest : Thanks very much. Im glad to know this. I am a light sleeper, and Im hoping for a peaceful stay.
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Resim 1.3 Yelkenli http://www.freedi gitalphotos.net/i mages/view_phot og.php?photogid= 4036">Image: Victor Habbick / FreeDigitalPhotos .net
Cem : Guest : Cem :
Guest : Cem : Guest :

Resim 1.4 Kahvalt http://www.freedi gitalphotos.net/i mages/view_phot og.php?photogid= 151>Image: Suat Eman / FreeDigitalPhotos .net
Situation 2: Bir konuk yelkenli kiralamakla ilgili sorular yneltiyor. Cem : Good afternoon. How may I help you? Guest : Good afternoon. My wife and I are wondering about sailing in this area. Is it possible to rent or charter a boat nearby? Cem : If you dont mind, I will ask you some questions to help you. What size boat are you requesting? Guest : Perhaps something we can use for day-sailing. Maybe one overnight. So, maybe five to eight meters. Cem : Would you need a captain, or can you sail by yourselves? Guest : We are experienced sailors. But, we would need a GPS and charts for the local waters, however. Would you need meals provided as well? No. We can take care of the provisions ourselves. There are a couple of small sailboats for rent here in Selimiye. If we cant find something here, we may need to look to Marmaris where there are many more options. Are you OK with that? Yes. You can take us to Marmaris, correct? Yes we can. I will do some research. If you can stop by the desk after an hour, I should have some options for you. Perfect. Thanks very much. Situation 3: Bir konuk lokanta ile ilgili sorular soruyor. Cem : Good morning, Mrs. Dawson. I hope you slept well last night. Guest : We did! It was fantastic to wake up with the sun coming through our balcony door and the sounds of the fishermen heading out. Cem : Im glad youre enjoying your stay. How can I help you? Guest : I wanted to ask about the meals. We just had breakfast. The honey was delicious! Cem : Yes. The bees create a great mixture from flowers and pine trees. So, its not too sweet. Guest : Were definitely taking some home.
Cem : Youll see stands all along the roads around here. Guest : Yes, we noticed them coming in yesterday. Do you serve lunch as well? Cem : Im afraid not. Our parents start work very early for breakfast, and finish late because of dinner. Mid-day is their time for a siesta. Plus, there are many local options that allow our guests to walk around and try different places. Guest : Thats fair. What about dinner? What are the hours? Cem : We start serving at six, and the kitchen is usually open until ten, or when the last guest orders. Guest : Do I need to make a reservation? Cem : Our guests get priority seating. But, because our restaurant is small, we do ask that you let us know in advance when you might be coming. Guest : What do you mean by priority seating? Cem : We dont take reservations, except from our guests. So, they always have a chance to guarantee a table. Guest : We arrived after dinner last night, so we havent seen the dinner menu. What do you usually serve? Cem : Actually, our menu changes daily. It all depends on what the fishermen bring us during the day. And whats fresh at the vegetable market in Marmaris. Our shuttle driver also does our shopping for us when he goes in to Marmaris in the morning. I cant tell you exactly what will be on tonights menu, but I can guarantee that it will be fresh. Guest : Is there smoking at the restaurant? Cem : Are you non-smokers? Guest : Yes. Cem : Unfortunately, because there is outdoor seating, smoking is allowed. But, in general, few of our guests smoke. Guest : After the breakfast, we definitely want to try the dinner. How about if you put the two of us down for eight oclock? Cem : Absolutely, Mrs. Dawson. Guest : And what time does the morning shuttle leave for Marmaris? Cem : In about fifteen minutes. Guest : Perfect. We want to spend the day in town. What time is the return? Cem : Around five. We ask the guests to make arrangements with the driver before they are dropped off. Guest : Thats great. Thanks very much. Cem : Enjoy your day! HOW WOULD YOU SAY IT? YOUR TURN Yukardaki konumalar temel alarak aada sizde otel konuklarnn sorduklar ALITIRMALAR sorulara yant vermeye aln. Example: Guest : What time is check-in? Response : Check-in is after three oclock.
EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION SIRA SZDE SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION
1. Where can I park my car? 2. What time is lunch served at your restaurant? 3. If I dont have a car, how can I get to Marmaris? 4. What entertainment is there in the evening? 5. How can I go sailing in this area? 6. What will I see from my balcony? 7. Are reservations accepted at your restaurant? 8. Whats on the menu for dinner tonight? 9. Isnt smoking banned in restaurants in Turkey? 10. How do I get the shuttle back here from Marmaris?
A LOOK AT THE LANGUAGE

Turizm sektrnde ska rastlanan kalp ve cmle trlerinde yardmc fiillere sklkla rastlanr. Modal verbs adn verdiimiz bu yardmc fiillerin kullanm alanlar olduka genitir. Kullanm yerlerine gre de farkl anlamlar ifade edebilirler. Olaslk, gereklilik veya tahmin yrtmeden, izin isteme veya kibar ricada bulunmaya kadar farkl farkl kullanmlar bulunmaktadr. Aada size kk bir okuma paras sunuyoruz. People who work in the tourism industry must learn how to be clear in providing information to guests and customers. At the same time, those who work in the tourism industry should learn to be polite and respectful to their guests and customers. The proper use of modals can help. However, you might hear the modals below used in many different ways. Therefore, you should make an effort to study modals explained below. Aada sizlere ksa ksa baz yardmc fiillerin kullanmlar ve anlamlar konusunda bilgi vermeye alyoruz. Aklamalarmz okuduunuz zaman birka yardmc fiilin ayn ilev iin kullanlabildiini greceksiniz. Bu durumda hangi yardmc fiili kullanmak daha doru olur diye dnmenize gerek yok. Hangisini isterseniz kullanabilirsiniz. Baz durumlarda bu yardmc fiillerin kullanmlar arasnda ince farkllklar olabilir. Bu aamada o kadar ayrntya girmemizin gerekli olmadn dnyoruz.
I. Can - could a. We use the modal verb Can to express ability in present or past time. He can play football. OR She can sing like and angel. Can yeterlik veya yetenek belirtmek iin kullanlr. Could, can yardmc fiilinin gemi zaman ekimidir. Can yardmc fiili gibi yeterlik veya yetenek belirtmek iin kullanlr. He could play football. OR She could sing like and angel. b. Both can and could are used in polite requests, asking form permission and asking someone to do something or polite offers/suggestions. Could is used in more polite forms. Can you speak slowly, please? (polite request) Can I leave the class early? (asking for permission) Can you bring me another glass of tea? (asking someone to do something) Can I help you with your luggage? (polite offer) OR Could you speak slowly, please? (polite request) Could I leave the class early? (asking for permission) Could you bring me another glass of tea? (asking someone to do something) Could I help you with your luggage? (polite offer) Yukardaki rneklerden de grdnz gibi can ve could kibar rica, izin ve neri ieren cmlelerde kullanlabiliyor. c. Can and Could are also used to talk about possibility or impossibility. The Black Sea can be very rough. (The Black Sea is rough sometimes.) You can get lost in country road easily. (People often lose their way in country roads.) Could is used as past tense form of can in this meaning. The Black Sea could be very rough. (The Black Sea was rough sometimes.) You could get lost in country road easily. (People often lost their way in country roads.) Bu rnekler de bize can ve could yardmc fiilerinin imdiki veya gemi zamanda olaslk belirten yaplarda kullanlna rnekler gsteriyor. II. Must have to a. Must used to show that there is a strong obligation or necessity. You must clean my room to night. I must learn to speak English. He must play really well tonight. Must gereklilik belirtir. Bu yap ok keskin bir zorunluluu dile getirir.
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b. Must is used to talk about possibilities that we are certain about or something that we know is very very true. You have not eaten anything all day. You must be hungry. He has run the marathon. He must be tired. Must yardmc fiili doruluundan emin olduumuz olaslklardan sz ederken kullanlr. Bu yaplarda konumac elindeki gstergelere ve gzlemlerine gre bir sonuca varr ve ne sylediinden, karmlarndan emindir. c. Have to is not a modal verb. It is grouped with must because its use is very similar to that of must when must is used to express obligation or necessity. You have to drive on the left side of the road in England. I have to study hard for the exam. Have to yardmc fiiler arasnda yardmc fiil gibi kullanlmakla beraber yardmc fiil olmayan bir yapdr. Have fiili bir ana fiildir. Ancak yukardaki rneklerden de anladnz gibi gereklilik veya zorunluluk belirten anlamyla bir yardmc fiil gibi hareket eder. III.Should a. Just like must the modal verb should or should not are also used to express obligation, duty or correct behavior. You should check in at 3 oclock. (obligation) We should clean the room early in the morning. (duty) You shouldnt smoke in your hotel room. (correctness) Should ve olumsuz hali should not mecburiyetlerden sz ederken, grev ifade ederken veya doru veya doru olmayan davranlar belirtirken kullanlr. b. Should and should not are used to express what we expect to happen. In other words they can be used to express our expectations. I studied very hard for the exam. I should get a good grade. A sandwich shouldnt cost more than 3. Should ve olumsuz hali should not olaslk ve beklentilerden bahsederken kullanlr. IV. May might a. May is used to express possibility. It may rain tomorrow. I may go to stanbul this week end. May olaslklardan sz edilirken kullanlr. b. May is used to ask for permission or to give permission. May I borrow your book? (asking for permission) May I go to the cinema this week end? (asking for permission)
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You may leave the class early. (giving permission) You may come and see me tomorrow. (giving permission) May kibar rica veya izin isterken kullanld gibi izin verme cmlelerinde de yer alr. c. Might is usually used to express possibility but it can also be used to ask for permission and to make suggestions. You might like this film very much. (possibility) Might I borrow your pen? (asking for permission or making a request) You might visit Topkap Palace when you are in stanbul. (suggestion) Might olaslk anlatan cmlelerde kullanlr. Ayn zamanda izin isteme cmlelerinde neri belirten cmlelerde de yer alr.
SIRA SZDE Yukardaki aklamalar da gznnde bulundurarak aadaki sormaya YOUR sorular TURN ve yantlamaya aln. SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES
Example: Can. Sail a boat. Question: Can you sail a boat? Positive Answer: Yes, I can sail a boat. Negative Answer: No, I cant sail a boat. 1. Can. Clean our room. Question: Positive Answer: Negative Answer: 2. Could. Drive us to airport. Question: Positive Answer: Negative Answer: 3. Should. Take the morning shuttle to Marmaris. Question: Positive Answer: Negative Answer: 4. May. Eat dinner at upstairs caf. Question: Positive Answer: Negative Answer: 5. Might. Take a map of the area. Question: Positive Answer: Negative Answer: 6. Must. Make a reservation. Question: Positive Answer: Negative Answer: 7. Have to. Make arrangements with shuttle driver. Question: Positive Answer: Negative Answer:
ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES
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SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES Taksi
SIRA SZDE Hangi formun daha kibar olduunu sein. YOUR TURN a. (1) Will you make the reservation? (2) Would you be able to book that for me? ALITIRMALAR EXERCISES b. (1) Tell me what time you serve dinner. (2) What time do you serve dinner? UYGULAYIN c. (1) Where is the toilet? LETS THNK (2) Could you tell me where the toilet is? d. (1) Give me some soap. KTAP (2) CouldBIOplease have some soap? OK N T ESHOOTINGRNET TROUBLE SORUN ZME
Konuklarn ikayetlerini veya sorunlarn gidermek otel ynetiminin grevlerinden birisidir. Skntl durumlarda neleer syleyebiliriz, aadaki rnekler size fikir DKKAT verecektir. A T T E N T I O N
AMALARIMIZ OBJECTIVES
INTERNET
Resim 1.5
http://www.freedig italphotos.net/ima ges/view_photog.p hp?photogid=2280 >Image: digitalart / FreeDigitalPhotos. net
Situation 1 Bir konuk otele telefon ederek otele ulam konusunda bilgi istemekte. What to say in a challenging situation. Guest calling Lighthouse Inn. Guest : Hello. We have a weekend reservation next month, and we will be flying from Istanbul. Can you tell us the easiest way to get from the airport in Dalaman to your hotel? Yasemin : What time are you arriving? Guest : Actually, thats what we are trying to figure out. We havent booked our flight yet. Yasemin : We have two shuttles between our Inn to Marmaris. One in the morning and one in the afternoon. Guest : I see. Your shuttle doesnt go as far as the airport, does it? Yasemin : Im afraid not. Its an hour from Selimiye to Marmaris. The airport is an extra two hours from Marmaris. You can either hire a taxi from the airport to Marmaris, or there are mini-busses. The mini-bus might be cheaper than the taxi, but the ride is not as comfortable, nor as fast.
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Guest : What times are the shuttles? Yasemin : The morning shuttle is in Marmaris from approximately eleven to twelve in the morning. In the afternoon, its about five oclock. Guest : If thats the case, we seem to have two options. We can book a flight that arrives at eight thirty a.m. or a flight that arrives at twelve thirty in the afternoon. The next flight arrives at six p.m., which is too late for the shuttle. If we book the earlier flight, we arrive in Marmaris around eleven in the morning. If we book the flight that arrives at twelve thirty, we arrive in Marmaris around three in the afternoon. Yasemin : If you book the earlier flight, you can catch the morning shuttle back to the Inn. If you book the later flight, you would need to wait in Marmaris for about two hours before the shuttle leaves for the Inn around five. Guest : What time is check-in? Yasemin : Check-in is not until three in the afternoon. Guest : If we arrive at noon, can we leave our bags at the hotel and walk around Selimiye until check-in? Yasemin : Of course. And depending on our room availability, you may be able to check in early. Guest : Thanks. Youve given us some things to think about. Yasemin : Very good. Once you book your flight, please contact us and let us know what time you will be in Marmaris so that the driver will be able to meet you. Guest : Well do that. Thanks. Yasemin : Have a nice day. Situation 2 Amerikal bir konuk otelde getirmi olduu sa kurutma ve tra makinalarn kullanamad iin sorun yayor. A customer is having problems with his electrical appliances. The guest is from North America and has brought several pieces of electrical equipment that are not working in his room. He calls for assistance. Yasemin : Front desk Guest : Yes, I seem to be having some problems with the electrical sockets in my room. Yasemin : What seems to be the trouble? Guest : Well, none of my appliances work here! Yasemin : What kind of appliances are you trying to use? Guest : My hair dryer and my electric razor. Yasemin : Well, they should work in the outlets in your room. What voltage are your appliances? Guest : Let me see. Yes, its written on the back. 110. Yasemin : Hmmm. Well, I think I can solve your problem. Our electricity works on 220. I can have an adaptor sent up to your room so that your appliances will work on our electrical system. Guest : Id appreciate that. It didnt occur to me that they wouldnt work here. Yasemin : Well, I am glad that we can solve your problem. Ill send someone up right away. Guest : Thanks so very much.
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SIRA SZDE HOW WOULD YOU YOUR TURNSAY IT? Konuklarla yaplan konumalarn baarya ulamasnda en byk pay doru bilgiyi onlara aktarmaktan geer. Konua mmkn olduu kadar ok ve sorduu soruya ALITIRMALAR EXERCISES dorudan yant veren bilgiler vermek ok nemlidir. Bu nitede okumu olduunuz tm bilgileri gznnde bulundurarak aadaki sorulara bir konua yant UYGULAYIN veriyormuasna yant vermeye aln. LETS THNK
The key to a successful conversation with a guest or customer is to provide as KTAP much information B O O K as possible. And, if options are available, provide the most reasonable ones. Based on the information in this unit, how would you respond NTER NET to the following questions or comments? 1. What time should I arrive at the Dalaman airport?
D K K Aare T available at your restaurant? 2. Which meals INTERNET
3. I want to book a room, but cant climb too many stairs. 4. We would like to do some sailing in the area. AMALARIMIZ 6. What happens if we arrive before check-in? 7. What kind of view do the rooms have? 8. I want to make a reservation for a family of four. 9. How can I make my razor work in the room? 10. Why cant I use my hair dryer in my room?
OBJECTIVES 5. We want to make a day trip to Marmaris, but dont want to drive.
ATTENTION
A LOOK AT LANGUAGE OF HOTELS

nitemizin ilk giriinde sizlere kk bir oteli tantp o otelle ilgili bilgiler vermitik. Bizim size rnek olarak verdiimiz otel bizim hayal rnmzd. Aada gerek bir otelin internet sitesinden bir alnt veriyoruz. Bu da farkl bir otelin tantm.
Resim 1.6 arcspace.com
WELCOME TO Hotel Omm Hotel Omm is a boutique hotel in Barcelona offering a stylish place to stay in the heart of the cityideally located on the elegant Passeig de Gracia. Omms Lobby Lounge is so much more than a simple hotel lobby. Guests can nestle in a secluded corner and enjoy a private moment, or gather with a group of friends to enjoy the amazing cocktails. The striking minimalist open plan lobby offers a great expanse of lush sofas and oversized ceiling lamps. A breathtaking, white gas fireplace runs down the middle of the lounge. The towering floor to ceiling windows look out onto the vibrant Barcelona streets.
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ACCOMMODATIONS Bathtubs (Superior rooms and suites also have separate shower cubicles) Satellite TV, music system and CD player Complimentary wireless Internet Mini bar Balcony and plant-covered pergola SERVICES & FACILITIES 24-hour room & front desk service Concierge service Solarium overlooking La Pedrera Business center Computer rental Currency exchange Limousine and valet service Laundry facilities On-site shopping Personal shopper available Multilingual staff Tours/ticket assistance RESTAURANTS & BARS Moo Restaurant: Chefs own dishes MooVida Restaurant: Casual food Moodern Bar: Cocktails Ommsession Night Club: DJ and live music CONFERENCES & BANQUETS Stylish meeting room that accommodates up to 20 people Ommsession Night Club available for corporate events, with a capacity of 150 people Audiovisual software For larger events, hotel has access to El Principal, a top-class venue just minutes away RECREATIONAL FACILITIES Spa with water circuit, gravitation, and oxygen-therapy spaces Gym with fitness equipment, plates studio Beauty salon Rooftop indoor/outdoor swimming pool POINTS OF INTEREST La Pedrera (Gaudis Casa Mila) Plaa Catalunya La Sagrada Familia Cathedral Gothic Quarter Passeig de Gracia Las Ramblas Taken and adapted from http://www.hotelomm.es/
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1. 2. 3. 4. 5.
Where is Hotel Omm? YOUR TURN What kind of a hotel is Hotel Omm? Do you ALITIRMALAR pay for the internet service? EXERCISES Name at least two of the restaurants or UYGULAYIN Does the hotel have a swimming pool?
LETS THNK
SIRA SZDE
USEFUL K INFORMATION TAP Types of Hotels

N T sizlere E R N E T farkl konaklama tesislerinin ngilizce tanmlarn ve Bu blmde INTERNET snflamalarn bulacaksnz. D K K A T uses different types of classification for hotels. There is a great The hotel industry ATTENTION variety of hotels. We might be able to classify them in terms of their location whether they are in the city center or close to the airport; their size as to how AMALARIMIZ many rooms they have; their specialty or unique quality or how many stars they OBJECTIVES have. It is not possible to give a full list of hotel types here but here are some usual hotel types and some very unique or unusual hotel types. BOOK
Well known hotel types Genel snflamada hemen aklmza geliveren konaklama tesisi trlerinden birka tanesini aada anlatyoruz Airport hotels: Usually close to airports serving customers who may stay only for one night and who are looking for a place near the airport. Motels: Hotels for people who travel with their car and need a place to stay near the main roads. Bed and breakfast: Usually family owned businesses that offer breakfast and not too many comforts. Mountain or Seaside Resort Hotels: These hotels are built on mountains or by the seaside for holiday guests. Conference hotels: These are usually large hotels in the cities good for large meetings. Holiday villages: Large complexes built in large areas consisting of small cottages or apart hotels. Timeshare: These are usually like holiday villages where the owners stay at specific times and share the ownership of the building. Specialty hotels Aada listelediimiz oteller baz zellikleri olan farkl konaklama tesisleri. Liste doal olarak daha uzun. Biz sizlere birka rnek sunmaya altk. Boutique hotels: Small specialized hotels built in a unique environment. Some of these hotels are well known for specific events. Most of them contain luxury facilities. Some are very home like and offer home comfort. Historic inns or hotels: Some hotels become famous through history because they have hosted a historically specific and significant event or an important person. Famous composer Jean Sibelius used Hotel Kemp in Finland like his home. Another example is Schloss Cecilienhof in Potsdam, Germany where the Potsdam Conference in World World II took place.
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Resim 1.8
Resim 1.7 Hotel Kemp-http://www.hotelkamp.com
Schloss Cecilienhof: http://www.relexa-hotel-potsdam.de/
Eco hotels: these are hotels that make improvements in their environment and pay attention to ecological factors. Jail hotels: These are former jail houses that are used as hotels. For example, the Liberty Hotel in Boston, Massachusetts used to be the Charles Street Jail. Thermal or Spa Hotels: They are built around thermal springs and mostly used for health reasons or recreation. There are great spa hotels in Turkey. Unique hotels nc olarak size sunduumuz bu listede kendilerine zg ve ok zel konaklama tesislerinden rnekler vermeye altk. Botels: These are boats that serve like a hotel. They may be large or small and they may have different size rooms. Queen Mary in Long Beach, California is a good example of a luxury ship hotel. Capsule hotels: They are types of hotels that are developed in Japan. They contain very small rooms-capsules. They provide cheap usually one night accommodation. They look like stacked boxes.
Resim 1.9 Asakusa Capsule Hotel- Tokyo, Japan http://www.yesicanusechopsticks.com/ thesequel/capsule/
Resim 1.10
Asakusa Capsule Hotel- Tokyo, Japan http://www.yesicanusechopsticks.com/ thesequel/capsule/
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Cave hotels: They are built in natural cave formations and they may have rooms underground. Some notable hotels in this category are located in Cappadocia, Turkey. Ice and Show hotels: These hotels are completely built from ice or snow. They are not permanent because when summer comes they melt. Therefore they must be built again and again every year. In these hotels everything is made out of ice.
Resim 1.12 Snow Village Lainio, Finlandhttp://www.snowvillage.fi/gallery25.htm
Resim 1.11 Snow Village Lainio, Finlandhttp://www.snowvillage.fi/gallery25.htm
Treehouse hotels: Some hotels are built on trees. Trees are used in their constructions. Treetops Hotel in Aberdare National Park, Kenya; Tree Hotel near Pitea, Sweden; Tree House Lodge in Costa Rica are some of the wellknown examples.
Resim 1.14 Resim 1.13 Tree House Lodge, Costa Rica Tree House of Montville-Queensland, Australia http://www.environmentalgraffiti.com/green-living/ tree-house-hotels/3591?image=1 Pictures 2 and 4
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Underwater hotels: These hotels have their rooms underwater. Utter Inn in Lake Malaren in Sweden or Jules Undersea Lodge in Florida is an example. There are also very unique hotels made out of sand, airplanes or glass. You can find out more about these different and unique hotels on the internet. Check http://www.toxel.com/inspiration/2009/07/18/12-unusual-and-creative-hotels/ or http://listverse.com/2010/11/05/top-10-unusual-hotels/ How about some record breaking hotels Let us do an exercise and find out the oldest, tallest and largest hotel in the world. We can use Guinness World Records as our reference book. According to Guiness World Records, the oldest hotel is the Nisiyama Onsen Keiunkan in Yamanashi, Japan. It has been operating since 705 AD. According to Guiness World Records, the largest hotel is the First World Hotel in Pahang Darul Makmur, Malaysia. It has 6,118 rooms. According to Guiness World Records, the tallest hotel is the Rose Rayhaan by Rotana hotel in Dubai, UAE. It is 333 meters tall from ground level to the top. The hotel consists of 482 rooms in more than 72 floors.
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Vocabulary - Szckler
Aada nitemizde kullandmz baz szcklerin aklamalarn bulacaksnz. Kstl olan bu liste size yalnzca yok gstermeyi amalamaktadr. zellikle turizm alan ile ilgili szckleri merak ediyorsanz http://www.travel-industry-dictionary.com/ isimli size yardmc olacaktr. Accommodation (n) : providing what is needed; travel related services like lodging, food and services Ample (adj) : plentifull, many Arrangement (n) : to put things into an order Construction (n) : to arrange or connect separate pieces En suite (n) : the combination of bedroom and bathroom in a hotel Hire (v) : to get some person to do work for payment Inquiry (n) : to ask for information Lodging(n) : a place to live; a temporary place to stay like a hotel Lush (adj) : luxurious; a lot of plants Priority (adj) : something or someone that comes before anything or anybody else Quaint (adj) : charming, picturesque, interesting Reception area (n) : the desk where the quests are met for the first time Shuttle (n) : a small bus or a car, sometimes even a train that travel back and forth at specific times Spectacular (adj) : impressive, large scale Vibrant(adj) : activity; exhibiting a lot of energy
Let Us Test Ourselves Kendimizi Snayalm

1. According to the types of hotels you have read, what kind of a hotel is the Light House Inn? a. Boutique hotel b. Airport hotel c. Conference hotel d. Apart hotel e. Holiday village 2. Which one of the following is not one of the characteristics of the Light House Inn? a. Free parking b. View of the sea c. Breakfast d. Close to the airport e. Wi fi access 3. What does priority seating at a hotel restaurant mean? a. Guests must wait for their table. b. Guests must reserve their table. c. Guests cannot sit at their own table. d. Guests cannot order food until they are seated. e. Guests who are staying at the hotel can sit at their table before the others. 4. Which one of the following is asking for permission? a. You must carry my bags. b. May I carry your bags? c. Can you carry my bags? d. You have to carry my bags? e. Should you carry my bags? 5. What is the function of must in Ayes sentence? Aye : I must study to night. Ali : Why? Do you have an exam? a. b. c. d. e. Permission Possibility Necessity Suggestion Request
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Answer Keys - Cevap Anahtar

6. What is a botel? a. a hotel at a mountain top b. a holiday village c. a boat used as a hotel d. a hotel on the roadside e. a hotel with history 7. Which one of the hotel types originated from Japan? a. Ice hotels b. Capsule hotels c. Treehouse hotels d. Resort hotels e. Timeshare hotels 8. Where is the largest hotel in the world located? a. Malaysia b. United Arab Emirates c. Japan d. Costa Rica e. United States of America 9. Put the following text into an order. i. The Costa Rica Tree House Lodge, for example, has a full kitchen and luxurious bathroom built around a 100-year-old Sangrillo tree Building a hotel in the treetops is not a new concept. Today youll find them everywhere from Europe to China. the treehouse-hotel concept has become very popular. But with travelers looking for unique hotels, a. b. c. d. e. ii-v-iv-iii-I iii-v-iv-ii-I i-ii-iii-iv-v ii-iii-iv-vii ii-iii-iv-v-I Answer key for lets test ourselves 1. a 2. d 3. e 4. b 5. c 6. c 7. b 8. a 9. a 10. d Yantnz yanl ise ltfen Lighthouse Inn isimli yazy bir kez daha okuyun. Yantnz yanl ise ltfen Lighthouse Inn isimli yazy bir kez daha okuyun. Yantnz yanl ise ltfen How would they say it Stuation 3 blmn bir kez daha okuyun. Yantnz yanl ise ltfen yardmc fiileri akladmz blmn bir kez daha okuyun. Yantnz yanl ise ltfen yardmc fiileri akladmz blmn bir kez daha okuyun. Yantnz yanl ise ltfen Useful Information isimli blm bir kez daha okuyun. Yantnz yanl ise ltfen Useful Information isimli blm bir kez daha okuyun. Yantnz yanl ise ltfen Useful Information isimli blm bir kez daha okuyun. Yantnz yanl ise ltfen soruyu dikkatli bir ekilde bir kez daha okuyun. Yantnz yanl ise bir szle bakabilirsiniz.
ii. iii. iv. v.
10. Which one of the following is the best translation of timeshare hotel? a. Zamanla paylamak b. Otelde vakit geirmek c. Kstl zaman kalnan otel d. Devre mlk e. Zamansz otel aramak
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Answer key for Its your turn 1 1. The zmutlu family owns the Lighthouse Inn. 2. The Inn has free wi-fi access. 3. Hotel guest always have tables at the restaurant. Therefore, guest who are not staying at the hotel need reservations. 4. Nothing. It is included in the room price. 5. Breakfast in the mornings and fish in the evening. 6. You can see the sunrise on the bay from your balcony. 7. From 7 oclock in the morning until 10 in the evening. 8. A double bed. 9. By a shuttle bus the Inn provides. 10. There is beautiful scenery of the bay from the rooftop. Answer key for Its your turn 2 1. There is a lot of free parking space around the hotel. 2. We do not serve lunch at our hotel. 3. There is a shuttle bus that goes to Marmaris twice a day. 4. The Inn does not have evening entertainment. 5. It is possible to rent a sail boat. 6. The sun rise over the sea. 7. Yes, but our hotel guest have priority. 8. Sea food. 9. Smoking is not allowed in closed spaces but outside smoking is allowed. 10. You must make arrangements with the driver who takes you there. Answer key for Its your turn 3 Bu sorularn yantlar olduka basit. rnek yant inceledikten sonra size verilen cmleleri istenilen yardmc fiili kullanarak kolayca yapabilirsiniz. Answer key for Its your turn 4 a.1 - b.1 - c.2 - d.2
Answer key for Its your turn 5 1. You can arrive early to get the shuttle bus. 2. We serve breakfast and dinner. 3. We have room on the first floor. 4. That is easy. Sailing boats are available for rent with or without a captain. 5. You can take out shuttle in the morning and come back on the shuttle in the afternoon. 6. If your room is cleaned, you can check in early. If not you can leave your bags and walk around Selimiye. 7. Sea view. 8. It is possible to make 9. You must have an adapter for your razor. 10. The electric current in Turkey is 220. You will need an adapter for your hair dryer to work. Answer key for Its your turn 6 1. Hotel Omm is in Barcelona, Spain. Or It is in the heart of Barcelona. 2. It is a boutique hotel. 3. The internet service is complementary, or The internet service is free. 4. Moo Restaurant; MooVida Restaurant; Ommsession Night Club. 5. The hotel has rooftop indoors and outdoors swimming pools.
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Referanslar - Kaynaklar
Talalla, Renee. 2008. English for Restaurant Workers. Burbank: Compass Publishers, Inc. Jones, Leo. 2005. Welcome! Students Book: English for the Travel and Tourism Industry. Cambridge: Cambridge University Press. Zwier, Lawrence J., Caplan, Nigel. 2007. Everyday English for Hospitality Professionals. Burbank: Compass Publishers, Inc. http://www.environmentalgraffiti.com/green-living/ tree-house-hotels/3591?image=1 http://www.freedigitalphotos.net http://www.guinnessworldrecords.com/ http://www.hotelkamp.com http://www.hotel.lv/en/certification/classificationcriteria/hotel-classification.html http://www.hotelomm.es/ http://www.relexa-hotel-potsdam.de/ http://www.snowvillage.fi/gallery25.htm http://www.tuyed.org.tr/arastirmalar-raporlar/dunya daki-otel-cesitler.html http://voices.yahoo.com/historic-hotels-world-466 2945.html?cat=37 http://www.yesicanusechopsticks.com/thesequel/caps ule
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TURZM N NGLZCE-I
Amalarmz - Our Aim

Bu niteyi tamamladktan sonra; Otel gelen konuklar karlayarak onlarla konuma yapabilecek, Rezervasyon yapmak veya gerekli durumlarda rezervasyon iptal etmek iin gerekli konumalar yapabilecek, Konuklara odalar ve otel konusunda konusunda genel bilgi verebilecek, Konuklardan gelebilecek olas ikayetleri giderebilmek iin gerekli konumalar yapabilecek bilgi ve becerilere sahip olacaksz.

Terms about hotels and hotel personel

FRONT DESK IN A HOTEL LETS READ HOW WOULD THEY SAY IT? A LOOK AT THE LANGUAGE THE CONSIERGE AND THE BELLBOY A LOOK AT LANGUAGE OF HOTELS - Check-in /Check-out USEFUL INFORMATION
The Front Desk
The Front Desk

FRONT DESK IN A HOTEL
Bir otelde n bro otelin en nemli blmdr. Otele gelen konuklarn ilk karlatklar yz veya yzler n bro elemanlarnnki olur. Gler yzle konuklarnn sorularn yantlayan ve sorunlarn gideren bir n bro alan konuklara yardmc olmakla kalmaz, otel iin en iyi tantm da yapm olur.
Resim 2.1 Front Desk Kaynak: http://www.freedigit alphotos.net/images /view_photog.php?p hotogid=659>Ima ge:SalvatoreVuono /FreeDigitalPhotos. net
LETS READ
Aada okuyacanz para n bro ve n bro alanlar hakknda bilgi vermeye alyor. In many situations, the person behind the front desk is the face of the hotel. She or he may be the first person a guest sees when arriving, and the last person they see when leaving. In fact, the front desk person may be the only person a guest interacts with while staying at the hotel. Therefore, it is essential that the front desk person be efficient and has a pleasant personality, a professional
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appearance, and good customer-relations skills. Front desk staff members are responsible for greeting guests when they arrive, accessing their guest and reservation information on a computer, taking credit card information for deposit or payment, and providing guests with room keys. Depending on the size of the lodging, front desk staff may have a narrow or wide set of responsibilities. The smaller the hotel, the more that the individual behind the front desk must be able to do. In addition to the customary duties of check-ins, check-outs, and answering guests questions, the front desk may also take reservations, serve as a concierge, and act as a communications hub between guests and other staff (such as housekeeping or maintenance). Working the Front Desk at the hotel can be both rewarding and frustrating. Most guests are easy to work with because they are relaxed and happy to be at the hotel. There are, of course, those times when a guest may be unsatisfied, and may act unpleasantly. It may be the result of something that happened at the hotel, or something that happened on the way to the hotel. In any case, the person at the front desk must be very good at problem solving, which includes multi-tasking, working quickly, communicating clearly, thinking critically, and having reliable information about the hotel and the surrounding area. If you have ever stayed at a hotel or inn or pansiyon, it is easy to understand that the person behind the front desk has a very important job.
SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET
1. Why is front YOURdesk TURN so important in a hotel? 2. What types of skills are needed for someone who works at the front desk? ALITIRMALAR EXERCISES 3. What types of procedures does the front desk personnel perform? UYGULAYIN LETS THNK 4. In smaller hotels the front desk personnel may have other duties. Name a few. KTAP BO O K desk called face of the hotel in the passage? 5. Why is the front
NTERNET INTERNET
SIRA SZDE
Resim 2.2
DK A T should AK hotel ATTENTION AMALARIMIZ Kaynak: OBJECTIVES
welcome all its guests. http://www.freedigi talphotos.net/imag es/view_photog.php ?photogid=1857>I mage:zirconicusso/ FreeDigitalPhotos. net
DKKAT ATTENTION AMALARIMIZ OBJECTIVES
2. nite - The Front Desk
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Birinci nitemizde kk bir aile oteli olan Lighthouse Inn ile ilgili bilgiler edinmitik. Yasemin ve Cem kardeler konuklarna otelin giriinde yer alan n broda yadmc olmaya alyorlar.
Resim 2.3 A guest who is arriving at the hotel tired and without reservations-a walk in guest. Kaynak: http://www.freedigit alphotos.net/images /view_photog.php?p hotogid=3062>Im age: David Castillo Dominici/FreeDigit alPhotos.net
Situation 1: Otellerde walk-in szc daha nceden otelde yer ayrtmam konuklar iin kullanlr. Yaseminin byle bir konuu var. Walk-In Guests YASEMN : Good afternoon. Welcome to the Lighthouse. How may I help you? Guest : Do you have any rooms for tonight? YASEMN : Do you have a reservation? Guest : Im afraid not. Were driving around the coast and didnt know where wed stop. YASEMN : Lets take a look at what we have. How many in your party? Guest : Just my husband and myself. YASEMN : And how many nights will you be staying? Guest : Just tonight. Were meeting some friends in Ka tomorrow. Can you tell me how long it will take to drive there from here? YASEMN : If youre not in a hurry, about five hours ... OK, youre in luck. We have two rooms available. One on the first floor and one on the third. But, it looks like both rooms are doubles. We dont have any queens available. Guest : Well take what we can get. Do you have a restaurant? YASEMN : Yes we do. Guest : And which room is closer to it? YASEMN : Well, the restaurant is on the first floor, but the room on the third floor is directly above it. Guest : Well take the first floor room. YASEMN : Certainly. May I have your name please? Guest : Cassidy. Thats spelled C-a-s-s-i-d-y. Im Kris and my husbands name is Kerry.
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YASEMN: And how will you be paying? Cash or credit? Guest : Can we pay in cash? YASEMN: Absolutely. But because you are not paying with a credit card, we ask that you pay in advance. Guest : Not a problem. How much for the two of us? YASEMN: Your total is sixty-five Turkish liras. Guest : Does that include breakfast? YASEMN: Yes it does. It is served from seven to ten a.m. Youll be staying in room number three, which is down this short hallway, on the left. This key gets you in your room and in the front door of the inn after ten p.m. Checkout is at noon. Guest : Well Thanks very much. And does the room have a toilet and shower? YASEMN: Yes. Our bathrooms are en suite. Guest : Great. Thanks for all of your help. YASEMN: Enjoy your stay.
Resim 2.4 Helping guests to make reservations on the phone Kaynak: http://www.freedig italphotos.net/ima ges/view_photog.p hp?photogid=2280 >Image:digitalart /FreeDigitalPhotos. net
Situation 2: Otelde kalmak isteyen bir konuk, Yaseminle telefonda konuarak otel hakknda bilgi alyor ve yer ayrtyor. Yasemin : Lighthouse Inn. May I help you? Customer : Yes, could you tell me the price of a room for two with two single beds for four nights? Yasemin : Sure. When are you thinking of staying with us? Customer : It would be the September first through September sixth. Yasemin : And that would be for two people? Customer : Yes, my brother and myself.
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Yasemin : Our double rooms are sixty-five Turkish Liras per night, but if you stay with us for more than three nights, you receive a twenty-five per cent discount. That would be two hundred and forty five Turkish Liras for the five nights. Customer : Okay. And is there a view of the sea from the rooms? Yasemin : All our rooms have the view of the sea and a balcony. Customer : Marvelous. Is breakfast included in the price? Yasemin : Yes it is. We have a buffet-style breakfast for our guests. Customer : And do you have a restaurant that serves other meals? Yasemin : Yes we do. We have a small fish restaurant on the ground floor where breakfast is also served .There is also the roof caf where you can get snacks and drinks. Customer : Fine. Id like to go ahead and make a reservation for those nights then. Yasemin : Thank you, your reservation is confirmed. If I may ask, could you tell me how you find out about us? Customer : Friends of ours have stayed at your hotel last year and were very happy. They recommended your hotel highly. Yasemin : That is good to hear. Thank you. We hope to see you in September.
Resim 2.5 A family of four arrive at the hotel for their holiday. Kaynak: http://www.freedigit alphotos.net/images /view_photog.php?p hotogid=2280>Im age:digitalart/Free DigitalPhotos.net
Situation 3: Yasemin : Good evening. Welcome to the Starlight Inn. Can I help you? Guest : Good evening. Yes. We should have a reservation for two adults and two children for one week. The name is Simon. Yasemin : Yes, here it is. Mr. and Mrs. Simon. From Ankara. And will it just be the two of you and the children? Guest : Yes. You do not charge for children, do you? Yasemin : No. Children aged less than 12 years old are free when sharing room with two adults. ...... Yasemin: Now, I just need you to fill out a few lines on this form. All you need to write is your name, phone number, and the number of your ID or passport number. Guest : Do I need to put my wifes and childrens numbers as well? Yasemin: No, thats not necessary. (Guest fills out form)
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Yasemin: Well, I hope you like our hotel. All of our rooms face the Mediterranean Sea. Would you prefer a room near the top or closer to the main floor? Guest : Is there an elevator? Yasemin: Yes. Yasemin: In that case, well take something near the top. Yasemin: Good. If youre finished filling out the form, Ill take it and give you your room key. You will be staying in room 15. Ali will show you to your room. Do you have any questions? Guest : Do we need to pay for parking? Yasemin: No, parking is free. Is there anything else I can help you with? Guest : No, thank you. Yasemin: I hope you enjoy your stay with us.
SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION SIRA SZDE YOUR TURN AMALARIMIZ OBJECTIVES ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES
Ne anladk? YOUR TURN 1. When Yasemin asks how many in your party; what does she mean? ALITIRMALAR EXERCISES 2. In Situation 1, the guest says Well take what we can get. What does she mean by that? UYGULAYIN LETS THNK 3. How can a guest pay his/her hotel bill? KTAP B O2O when K 4. In Situation does the hotel offer 25% discount? N T3, E R how N E T much is it for children under 12 years of age? 5. In Situation INTERNET 6. What doDguests do when they register at a hotel? KKAT ATTENTION How Would You Say It? YOUR TURN AMALARIMIZ OBJECTIVES You are working at the Front Desk at a hotel. How would you answer the following ALITIRMALAR questions? Use the conversation above to help you. EXERCISES Yukardaki konumalar temel alarak aada sizde otel konuklarnn sorduklar sorulara yant vermeye aln. UYGULAYIN 1. A new guest LETS walks THNK in the front door. How do you greet her? 2. A potential K guest T A P calls the front desk and asks if there any rooms available for O O K is your response? that night.BWhat Nregistering. TERNET 3. A guest is What information do you request? How would you ask INTERNET for it? DKKAT A T T E asks NTION 4. A new guest if there is breakfast. There is. How do you respond? 5. A guest asks about the method of payments accepted at the hotel. How doyou AMALARIMIZ OBJECTIVES respond? 6. A potential guest asks if there is a charge for children to stay in the room. How do you respond?
SIRA SZDE
SIRA SZDE
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n broda konuklarnz karlarken, ou kez if kalbnn kullanld cmleler kullanlr. Bu cmleler n bro elemannn konuuna seenek sunduu ve konuun karar vermek iin sorular sorduu kalplarda yer alabilir. Bu cmleleri bizler koul cmleleri olarak adlandryoruz. Bu nedenle bu kalbn nasl kullanldn anlamanza yardmc olacak aklamalar ve rnekleri aaada bulavcaksnz. The word if is very small, but very important. When you or guests use this word, important decisions may be made. Therefore, it is important that you understand how this word is used, and how you can use it. Lets look at some of the examples from this unit.
Conditional Sentences-If Clauses

If clauseolarak bilinen gramer yaplarna biz koul cmleleri diyoruz. Bu yaplarda birbirine bal iki yap bulunur. Bu yaplardan birisi if clause yani art cmlecii dieri ise main clause ana cmleciktir. art cmlesi bir koul ortaya koyar, olumlu veya olumsuz olabilir, ana cmle ise yine olumlu veya olumsuz bu koula bal olas sonucu anlatr. Koul cmlelerini farkl yapda inceleriz.
if clause-koul cmlecii Condition-Koul Simple Present Simple Past Past Perfect main clause- ana cmlecii Result- Sonu will-future (modal verbs-can, must etc.) would + infinitive* would + have + past participle*
Bu tablo ok genel anlamda koul cmlecii hangi zamanda kullanlyorsa, ana cmleciin hangi zamanda olmas gerektiini anlatyor. Koul cmlecikleri ile ana cmleciklerin hangisinin bata olmas gerektii konusunda bir kural yoktur. Her ikisi de cmlenin banda yer alabilir. Aada her iki seenei de kullanan rnekler bulacaksnz. Koul cmlecikleri olumsuz olabilecekleri gibi, soru yapsnda da kullanlabilirler.
IF If If If Result I will bring my umbrella. you would have passed the exam. I would have felt bad. IF If If If Condition it rains tomorrow you didnt study hard I had not argued with my teacher Condition it rains tomorrow you studied harder I had argued with my teacher IF if if if Result I will bring my umbrella. you would have passed the exam. I would have felt bad. Condition it rains tomorrow you studied harder I had argued with my teacher Result what will you do? What would happen? Would I feel this bad?
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A: Examples from front desk type 1 conditional. If we rent a room for only one night, it is very hard to rent the room to someone else for other nights in the week. If we get a room with a queen size bed, well need the roll-away bed. Notice the use of the simple present tense in the if clause (rent) and the use of the future tense (well - we will) in the full sentence. Is there a discount if I make a two-night reservation? This is a question. Notice the location of the if clause. It is after the question. Also, note that this structure can be flipped: If I make a two night reservation, is there a discount? A: Examples from front desk for type 1 conditional If we come at the week end, will we pay more?
SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK SIRA SZDE NTER NET YOUR TURN INTERNET ALITIRMALAR D KKAT EXERCISES ATTENTION UYGULAYIN AMALARIMIZ LETS THNK OBJECTIVES KTAP BOOK NTERNET I N T E SZDE RNET SIRA YOUR TURN DKKAT A TTENTION ALITIRMALAR EXERCISES AMALARIMIZ UYGULAYIN OBJECTIVES LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES
Complete these sentences using information from this unit or your own experience. YOUR TURN 1. If you bring your dog to the hotel, 2. If you want to pay for your room with cash, ALITIRMALAR EXERCISES 3. If you cancel your reservation before six p.m., 4. If our child is traveling with us, UYGULAYIN 5. Can we reach Ka before night,
LETS THNK
SIRA SZDE
B: Examples K from T A P front desk for type 2 conditional BO OK If it were the off-season, we would charge fifty percent of the reservation.
NTE R NET Complete these sentences using information from this unit or your own experience. YOUR TURN INTERNET 1. If the room were less expensive, ALITIRMALAR 2. If my husband were not ill, D KKAT EXERCISES 3. If the drive Istanbul to Marmaris were shorter, A T T from ENTIO N 4. You could pay in cash if UYGULAYIN 5. We could charge AMALARIMIZ LETS THNKfor children if OBJECTIVES
SIRA SZDE
NTERNET I N T E SZDE RNET SIRA 1. How much would YOUR TURNwe have paid if
C: Examples K from T A P front desk for type 3 conditional B O O stayed K We would have on the ground floor if had not gotten an elevator. We would not have dined at the hotel restaurant, if we had not been hungry.
2. Where would we DKKA T have parked our car A T Twould ENTION 3. How much we have paid if ALITIRMALAR
EXERCISES
If clause used with have ever AMALARIMIZ UYGULAYIN OBJECTIVES If you have ever stayed at a hotel or inn or pansiyon, it is easy to LETS THNK understand that the person behind the front desk has a very important job. In this example, two things: 1) that the if clause uses have ever... K T Anotice P BO OK So, the phrase becomes: If you have ever + verb. 2) The if clause is followed by a full sentence. NTERN ET Eer if cmlecii have ever yaps ile beraber kullanlrsa ana cmlecik bir tam INTERNET cmle olur, ayn yukardaki rnek cmle gibi.
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Complete the following sentences. YOUR TURN 1. If you have ever gone skiing at Uludag, ALITIRMALAR 2. If you have ever visited Marmaris, EXERCISES 3. If you have ever eaten lahmacun, 4. If you have ever driven a car in Istanbul, -
SIRA SZDE
What if Kalb
UYGULAYIN LETS THNK
Bu kalp koul cmlelerinin bir baka dilbilgisi yapsnn Kkullanmna rnek. TAP B O O K ayn kalmakla Yukardaki rneklerde kullanlan koul ve sonu cmlecik zamanlar birlikte yalnzca soru formu kullanlan bu kalp ne olurdu anlamna gelen koulu NTERNET verip sonucu soran bir yap. Bir ka rnei alalm. INTERNET What if I come in late? If you come late, you will miss breakfast. DKKAT What if I didnt pay for my room? ATTENTION If you didnt pay for your room, I would call the police. What if I hadnt reserved a room? AMALARIMIZ If you hadnt reserved a room, we could not have found a OBJECTIVES room for you.
THE CONSIERGE AND THE BELLBOY

Otele gelen konuklar concierge karlar.Concierge otellerde konuklarn tur, restoran, tiyatro veya konser gibi etkinlik reservasyonlar yapan, gerektiinde onlarn seyahat planlarna yardm eden ve konuklarn farkl ihtiyalarna yant bulmaya alan otel personelidir. Concierge nbro elemanlarnn en byk yardmcsdr, otelin glen yzlerinden biri olmas gerekir. Bellhop veya bellboy konuklarn bavullarn veya eyalar odalarna tamaya yardmc olan otel personelidir. Concierge is one of the first faces a guest sees when arriving into a hotel. He is the person who is responsible for providing advice on travel, making reservations for various functions and events and helping guest with different problems and questions. The bellhop or the bellboy is the hotel personnel who carries guests luggage to and from their room, helps them settle into their rooms and answers their questions about the hotel in general.
Resim 2.6 The bellboy or bellhop Kaynak: http://www.freedigit alphotos.net/images /view_photog.php?p hotogid=987>Ima ge: graur razvan ionut/FreeDigital Photos.net
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HOW WOULD THEY SAY IT? Situation 1 Here are some short conversation passages that may take place between the concierge, bellhop and the guests Bellhop : Welcome to Starlight Hotel. Quest : Thank you. Bellhop : I will take your bags for you. ... Bellhop : Heres your room. Four-seventeen [417]. Guest : Oh, its right next to the elevator. Thats convenient. Bellhop : If you ever want to take the stairs, they are at the end of the corridor. Guest : Thanks. We usually like to take the stairs. Bellhop : You will see that the main light switch is right inside the door here, to your left. The remote for the air condition and the television is on the desk. Guest : Thats fine. I dont think well be watching much TV. Bellhop : If you have any questions, please dont hesitate to ask me. Guest : Thank you very much. Bellhop : Enjoy your stay. ... Situation 2 Guest : Hi. Concierge : Good morning, Sir. How can I help you? Guest : I would like to go the basketball game tonight. Would it be possible to get two tickets? Concierge : I will try sir. But as you know the teams are very popular and there may be few seats available. The ones left might be expensive. How much would you be willing to pay? Guest : It really does not matter. I am willing to pay extra to see the game. Concierge : In that case, I will see what I can find and will let you know within the hour. Guest : I hope you can get me some tickets. I am in room 885. Please let me know and thank you for your effort. Concierge : Certainly, sir. Later, in an hours time. Concierge : Hello, sir. This is the concierge. I am calling about the ticket to the game. Guest : Oh! That was fast. Could you find anything? Concierge : Well, sir. We were in luck. There were two return tickets for a very reasonable price on the upper level. However, the seats face the mid court and the view is excellent. Guest : Thats great. Thank you. When can I get the tickets? Concierge : As soon as I have your OK, they will charge them to your credit card. Guest: Please go ahead and buy them for me. You have my credit card information. And thank you again. Concierge : I will do that immediately, sir. You can pick your tickets from me by late afternoon.
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LOOK AT THE LANGUAGE Aada otel konuklar ile konuurken kullanlabilecek baz kalp cmleler bulacaksnz. Greetings and offering assistance: Welcome to Hotel. Good morning (afternoon, evening) madam (sir). Welcome to your home away from home. Have a nice day/evening, madam (sir). How can I help you today Maam (sir)? Can I be of assistance? How may I assist you? May I assist you with anything? What can I do for you today? Responding to a guests question or complaint: Ill see what I can do about it sir. Ill correct the situation immediately, sir. Im so sorry sir; that should never have happened. Ill take care of that sir. Ill see to it right away. Ill try my best and get back to you. How would you say it? YOUR TURN 1. A guest who is already staying at the hotel walks in the front door. How do you ALITIRMALAR greet him? EXERCISES 2. A guest asks for tickets to a popular concert. UYGULAYIN LETS THNK 3. A guest complains that his room is not clean. KTAP BOOK 4. A guest wants to book a taxi for the airport next day. NTERNET 5. A guest complains that the room is not warm enough. INTERNET
DKKAT ATTENTION AMALARIMIZ OBJECTIVES SIRA SZDE
Resim A T 2.7 TENTION Kaynak: http://www.freedigit AMALARIMIZ alphotos.net>Free OBJECTIVES DigitalPhotos.net
DKKAT
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A LOOK AT LANGUAGE OF HOTELS - Check in/Check out

Aada otel mterilerinin kullanabilecekleri baz kalp cmleleri, ayn ekilde otel personelinin de mterilerle kullanabilecekleri baz kalp cmlelere rnekler bulacaksnz. Bu rnek cmleleri sizin iin bir konuma yaps iine de yerletirdik. Sizler de farkl karlkl konumalar yaratabilirsiniz. Making a reservation Front Desk - Receptionist ........ Hotel. How can/may I help you? When are you planning to stay at our hotel? How many nights will you be staying? How many will there be in your party? Im afraid we are booked on those dates. We have a few rooms left. This is the peak season. We advise that you reserve your room in advance. Do you want smoking or non-smoking room? We serve breakfast from 6:00 until 11:00. We have a restaurant that serves from 6 until 10 in the evening. We have an indoor swimming pool. We have a refrigerator in our rooms. The rate of the room is ...... Turkish liras a night. We require a credit card number for a deposit. Guest Id like to make a reservation for (next week end)/ (from ... until ...in June). Is it necessary to reserve my room ahead of time? How much is it for a cot? Do you offer free breakfast? Is there a restaurant in the hotel? Do the rooms have refrigerators? Is there an outdoor pool? When is the off- season? Sample conversation (There is room in the hotel) Front desk : Good morning .... Hotel. How may I help you? Guest : I would like to make a reservation from ..... to ...... Front desk : How long would you be staying? Guest : For two nights. Front desk : How many adults will be in the room? Guest : There will be three of us and a child. Front desk : Would you like smoking or non smoking room? Guest : Non smoking. Do you charge for the children? Front desk : No. Would you like a cot for the child? Guest : Do you charge extra for the cot? Front desk : No, we dont
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Guest : Front desk : Guest : Front desk :
Guest ......
Do you offer breakfast? Yes, it is complementary. We serve breakfast from 6:30 until 11:00. All right. I would like to make the reservation. We do need a deposit to hold your room. You can cancel up to three days in advance and we will refund your deposit. I will need your credit card number. : All right. Here is my credit card number.
(No rooms available) Front desk : Good morning .... Hotel. How may I help you? Guest : I would like to make a reservation for next week end. Front desk : Let me check. Sir/ Mam, I am afraid we are totally booked for those dates. There is a big football game and we are booked full. Guest : I didnt know that. How about the week after? Front desk : Lets see... Yes, we have a few vacancies for that week end. I suggest that you make your reservation. Guest : How come you are so booked? Front desk : This is the peak season. Guest : All right. Do you have a en suite room with two double beds? Front desk : Yes, we do. The rate for that week end is _____ Turkish liras a night. Guest : All right. I would like to make the reservation. Front desk : We do need a deposit to hold your room. You can cancel up to three days in advance and we will refund your deposit. I will need your credit card number. Guest : All right. Here is my credit card number. Checking in Front desk Welcome to ..... How can/may I help you? What name is the reservation under? When are you planning on checking out tomorrow? Im afraid you cant check in until after 2:00 oclock. We have a parking garage next to the hotel. It is free of charge for hotel guests. I will give you a parking pass for your car. What is your license number? Ill give you two room keys. The dining room is at the end of this hall on the left. The check out is until 1 oclock. How would you like to pay? Do you need help with your luggage? Just call the front desk if you need any extra towels or pillows. I hope you enjoy your stay with us. Guest We have a reservation under ...... (name of the guest) How do we get to our room from here? Do you have an area for parking? What time is breakfast served?
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When can we check in to our rooms? Can you give me a wakeup call? When is check out time? I will pay cash/by credit card/travelers checks.
Sample conversation Guest : Hi, my name is Aylin. I have a reservation for two nights. Reception : Let me check. OK, yes. You have reserved a single room. Guest : Thats right. Reception : You are in room 408. How would you like to pay? Guest : Do you take credit cards/travelers checks? Reception : Whichever one you prefer. Guest : Do I pay now or when I check out. Reception : In advance, please. Guest : Here you go. How do I get to my room? Reception : Take the elevator. It is on your left. Do you need any help with your bags? Guest : No thanks. I can manage myself. Reception : Is there anything else we can do to help? You enjoy your stay? Guest : No, thank you. Can you give me a wakeup call? Reception : You can use the clock radio in the room. Guest : Thank you. Reception : Have a good evening. Enjoy your stay. Checking out Receptionist Are you ready to check out? What is your room number? Did you enjoy your stay? We already have your card number. So can I charge the extras to this card? Can you drop your keys to the return box, please? Can I have your room keys? Here is your receipt. Would you like to talk to the manager? Enjoy the rest of your holiday. Have a safe trip home. Guest I am ready to check out. I was at room 212. Everything was quite satisfactory. We really enjoyed our stay. We have a few complaints. I am sure I will be coming back to your hotel. Sample conversation Guest : Good morning. I am ready to check out. Reception : Certainly Sir/madam. Which room were you in? Guest : Room 212.
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Reception : How would you like to pay mam/sir? We already have your credit card number. Guest : Credit card will be all right. Reception : Here is your receipt. Can I have your key? Guest : Here it is. Reception : We hope you enjoyed your stay. Guest : Yes, very much. Reception : Hope to see you again. Guest : I will come back. Reception : Have a safe trip
USEFUL INFORMATION Types of Hotel Rooms and Bed Sizes in Hotel Rooms
Bu blmde size otellerde sklkla kullanlan baz snflamalar anlatmaya alyoruz. Bildiiniz gibi otellerde farkl boyutlarda odalar bulunur. Odada kalacak olan konuklarn ka kii olduklarna bal olarak farkl oda tipleri isteyebilirler. When people travel they look for hotels where they can be comfortable. When they make their reservations they notice that there are different types of rooms in each hotel. These rooms change in size and the types of comfort and amenities they offer to the guest. It may help the traveler to know some of the classifications used by hotel rooms. There may be some other categories used by different hotels in this classification. We have listed the most common ones. Standard: This room type is the basic in every hotel. It usually is a small room and may not have all the luxuries. The scenery from these rooms may not be very pleasant. Of course how simple a standard room is will depend on the hotel. What is standard in one hotel may be deluxe in the other. Deluxe: This type of room is a much better than a standard room. They have better furniture, better view and better location in the hotel. Junior Suite: A junior suite in a hotel is basically a large room with a separate work/seating area. In some hotel these areas may be separated by a divider. Suite: In a hotel a suite usually means two or more rooms. There is a bedroom and a living or sitting room. Studio: This type of room is a larger room with a separate area for sitting or working. They have a kitchenette or cooking facilities.
Resim 2.8 Example of a Deluxe room http://www.amari.c om/atrium/deluxe. aspx
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Resim 2.9 Example of a suit http://www.orbitz. com/hotel/Russian _Federation/Mosco w/The_RitzCarlton,_Moscow. h162816/
In each of these rooms the type of bed also may vary. In each hotel the beds are also classified. Twin or Single: A small and narrow bed for one adult. Double or Full: It is wider than a twin bed. Wide enough for one large adult, two children or two small adults. Queen: Good size for two adults. There are also longer sized Queen beds called California Queen, Expanded Queen or Super Queen. King: Wider than a Queen size bed. Good for two large adults. There are also wider and larger size King size beds for much larger individuals such as California King, and Grand King. When we consider the bed sizes put in hotel rooms then there are other types of rooms we may get in a hotel. Single Room: A room for one person with one single bed. Sometimes there may be more than one bed in this type of room. Double Room: A room for one or two people with a double bed or two single beds. Double-double Room: A room with two double beds or one queen bed. This type of room can accommodate more than two persons. Suite: There will be one or more bed rooms with a number of single or double beds depending on the size of the room. Studio: there will be a double bed and may be a sofa that can turn into a single or double bed. Depending how they are located there are also: Adjoining rooms: Rooms that next to each other but there is a connection door between these rooms. Adjacent rooms: Rooms that are close to each other, sometimes across the hall.
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Bu blm tamamen otel terimlerine ayrdk. Yukarda tanmlarn yapm olduumuz oda tiplerini bir kez daha buraya yazmadk. Adjacent rooms (n): Rooms that are close to other in a hotel. Adjoining rooms (n): Rooms with a connecting door between them in a hotel. Amenities (n): Services and facilities offered in a hotel. Baggage (n): Suitcases or bags that are packed by travelers; another term for luggage. book (v): To make reservations for room or table in a hotel or a restaurant. OR To make reservations for tickets in all kinds of travel arrangements or entertainment. booked (adj): Full; no room available. check in (v): In a hotel act of registering and receiving room keys. check out (n): In a hotel leaving the hotel, paying bills and returning keys. complimentary (n): Free of charge, no payment required. For example, complimentary breakfast. cot (n): A small single bed, usually for children. deposit (n): In hotel reservations, making payment early to keep a room. indoor pool (n): A pool built inside a hotel. kitchenette (n): A miniature kitchen in a hotel mostly a small refrigerator and cooking area. late charge (n): If guests are late in checking out, they pay a late charge. lobby (n): The area in front of the reception desk. luggage and Luggage cart (n): Another name for baggage; a wheeled cart used to carry baggage. parking pass (n): A document given to guests to put in their cars for free parking. rate (n): The cost of a room to be paid at a given time. reservation (n): To make arrangements so to guarantee a room or table or a seat in an event. rollaway bed (n): A bed that is on wheel that can be folded. room service (n): Bringing food or drinks to the guests room. vacancy (n): Means available space or room. vacant (adj): Available wake up call (n): A telephone call in the morning to wake the guest up. walk in (n): A guest who comes to the hotel without reservation These are some of the names of the people who work or administer hotels. bellboy (n) or bellhop (n): a person carry peoples bags to their rooms in a hotel chambermaid or maid (n): women who clean the rooms and make beds in a hotel concierge (n): a person who helps guests who stay in the hotel and help them with their problems or give them information doorman (n): a person who stands in the entrance of a building like a hotel and who help people to go in and go out hotelier (n): a person who own a hotel or who administers a hotel housekeeper (n): a person who cleans the room in a hotel or someone who manage the people who clean rooms. porter (n): someone in a train, bus station or a hotel who help people with their luggage receptionist (n): a person who works at the reception in a hotel valet (n): someone who park cars for the guests
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1. Which one of the following is not one of the characteristics of a receptionist? a. Good customer relations b. Efficient c. Nice personality d. A degree in tourism e. Professional appearance 2. Which one of the following is not one of the ways of paying for hotel rooms? a. Credit card b. Cash c. Pay on credit d. Traveler checks e. Personal check 3. Which sentence will best complete the following dialogue? - Good morning. - I would like to make a reservation. - Certainly sir. a. b. c. d. e. Who is this? Who do you want to talk to? Where are you calling from? How did you find this phone number? How can I help you? 6. What is one of the sentences a receptionist can use to a guest who is leaving? a. Do you have any complaints? b. Where are you going? c. You did not pay your bill. d. We hope you enjoyed your stay. e. Will you recommend our hotel? 7. Which one of the guest request is for the concierge? a. Please send me more blankets. b. Can you send someone to clean my room? c. I would like to go the game tomorrow night. d. Where is breakfast served? e. Is breakfast complementary? 8. Which one of the following is a good response to a guest who is complaining? a. I cannot do anything about it. b. I do not know how to clean rooms. c. You should not complain. d. What can I do about it? e. I will take care of it immediately. 9. What does a guest want when he requests a double room? a. A room with a double bed. b. A room with a single bed. c. A room with a kitchen d. A room with a sitting room e. A room with a balcony 10. Which one of the following has a small cooking area? a. A double room b. A studio c. En suit room d. A room with a sofa e. A room with a balcony
4. What does en suite mean? a. A room with a bathroom. b. A room with two beds. c. A room which has a sitting room. d. A suit room e. A very small room 5. Complete the following sentence. If the rooms were cheaper, a. b. c. d. e. I will stay longer. We could in cash. I could have stayed longer. We may recommend your hotel. My friends will arrive.
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Answer key to Test Yourself 1. d 2. c 3. e Yanl yant verdiyseniz ltfen ilk okuma parasn yeniden okuyun. Yanl yant verdiyseniz nitenin demelerle ilgili blmlerini yeniden okuyun. Yanl yant verdiyseniz nitenin resepsiyon konumalar ile ilgili blmlerini yeniden okuyun. Yanl yant verdiyseniz nitenin otellerde oda trleri ile ilgili blmlerini yeniden okuyun. Yanl yant verdiyseniz nitenin koul cmlelerini ile ilgili blmlerini yeniden okuyun. Yanl yant verdiyseniz nitenin check out ile ilgili blmlerindeki konuma kalplarn yeniden okuyun. Yanl yant verdiyseniz nitenin concierge ile ilgili blmn yeniden okuyun. Yanl yant verdiyseniz nitenin resepsiyon konumalar ile ilgili blmlerini yeniden okuyun. Yanl yant verdiyseniz nitenin Useful Information blmn yeniden okuyun. Yanl yant verdiyseniz nitenin Useful Information blmn yeniden okuyun Answer key to Its your turn 1 1. Because the front desk personnel is the first person the guests see when they arrive and the last person they see when leaving. 2. They must have a pleasant personality, be efficient and professional and have good customer relations skills. 3. They greet guests, take care of reservation, take credit information and give the guests their room keys. 4. They may serve as concierge and take care of communication between the guests and other hotel personnel. 5. The guests remember the front desk personnel more than other personnel in a hotel and they form their feelings about the hotel accordingly. If they think positively, then they have good impressions about the hotel if not, then they leave unhappy. Answer key to Its your turn 2 1. How many in your party means how many people are with you? 2. The guest means that she will be all right with any room that is vacant. She will not be choosy. 3. A guest can either pay with a credit card or pay in cash. 4. The hotel offers 25% discount to guests who stay at the hotel more than three nights. 5. The hotel does not ask for payment for children under 12 years of age. 6. They guest must fill out a registration form. Answer key to Its your turn 3 1. (The name of the hotel) May I help you? 2. a. How many in your party?; b. How long are you planning to stay with us? 3. The guest must fill out the form. a. write his/her name; b. phone number; c. ID number or the number of his/her passport. 4. Yes, we serve breakfast from 7 to 10 in the morning. The dining room is on the first floor. 5. You can pay by credit or cash. 6. Children under the age of 12 are free of charge.
4. a 5. b
6. d
7. c 8. e
9. a 10. b
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Answer key to Its your turn 4 Bu yantlarmzda tek bir seenek yok. Sizler farkl yantlar verebilirsiniz. 1. If you bring your dog to the hotel, it will stay with you in your room. 2. If you want to pay for your room with cash, we will offer you a 10% discount. 3. If you cancel your reservation before six p.m., you will not lose your deposit. 4. If our child is traveling with us, how much do you charge for them? 5. Can we reach Ka before night, if we do not stop on the way. Answer key to Its your turn 5 Daha once de belirttiimiz gibi, bu yantlarmzda tek bir seenek yoktur. Sizler farkl yantlar verebilirsiniz. 1. If the room were less expensive, we could stay longer. 2. If my husband were not ill, we would eat dinner at the restaurant. 3. If the drive from Istanbul to Marmaris were shorter, we would come more often. 4. You could pay in cash, if you did not bring your credit card. 5. We could charge for children, if they were not under the age of 12. Answer key to Its your turn 6 Daha once de belirttiimiz gibi, bu yantlarmzda tek bir seenek yoktur. Sizler farkl yantlar verebilirsiniz. 1. How much would we have paid, if we had not stayed for more than 3 nights? 2. Where would we have parked our car, if there had not been parking area for the hotel? 3. How much would we have paid, if we had not received a discount?
Answer key to Its your turn 7 1. If you have ever gone skiing at Uludag, you would keep going back there for skiing. 2. If you have ever visited Marmaris, you would always have fun memories. 3. If you have ever eaten lahmacun, you would want to eat lahmacun all the time. 4. If you have ever driven a car in Istanbul, you would know how difficult it is. Answer key to Its your turn 8 1. Welcome back sir/mam. I hope you enjoyed your day.(I hope you had a good day.) 2. It is a very popular concert. I will try to get tickets for you. 3. I will see to it right away sir/mam. 4. What time would you like me to book the taxi for you? Your taxi will be here at .... oclock to take you to the airport. 5. I will check with our technical people. I will send somebody up your room to check.
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Stutts, Alan T, Wortman, James. 2001. Hotel and Lodging Management: An Introduction. San Francisco: John Wiley and Sons. Inc Talalla, Renee. 2008. English for Restaurant Workers. Burbank: Compass Publishers, Inc. Jones, Leo. 2005. Welcome! Students Book: English for the Travel and Tourism Industry. Cambridge: Cambridge University Press. Zwier, Lawrence J., Caplan, Nigel. 2007. Everyday English for Hospitality Professionals. Burbank: Compass Publishers, Inc. http://traveltips.usatoday.com/classification-roomshotel-2981.html http://www.sleeping-around.com/practical/hotel _room_types.shtml http://www.hospitality-school.com/hotel-room-types http://www.amari.com/atrium/deluxe.aspx http://www.orbitz.com/hotel/Russian_Federation/Mos cow/The_Ritz-Carlton,_Moscow.h162816/ http://www.englishclub.com/english-for-work/hotelvocabulary-quiz.htm http://www.englishformyjob.com/english-hotelreception5.html http://www.macmillandictionary.com/thesauruscategory/american/People-who-run-or-work-inhotels-and-guest-houses http://www.freedigitalphotos.net>FreeDigitalPhotos.net
3
TURZM N NGLZCE-I
Amalarmz - Our Aim

Bu niteyi tamamladktan sonra; Bir restorann genel tanm yapmay; Lokantada masa ayrtmay; Bir restoranda mteri ile konuan garsonlarn neler syleyebileceini; Yemek, iecek smarlamada ve fatura demede kullanlan kalplarn rneklerini; Mteriye ayrntl bilgi vermenin rneklerini; grerek bilgi ve becerilerinizi gelitirebileceksiniz.

Restaurant and food terminology

FRONT DEST LET US READ HOW WOULD THEY SAY IT? HOW WOULD YOU SAY IT? A LOOK AT THE LANGUAGE TROUBLE SHOOTING A LOOK AT THE LANGUAGE OF RESTAURANT USEFUL INFORMATION
In the Restaurant
In the Restaurant
LOKANTA-RESTORAN
Bu blmde, bir deniz rnleri restorann ziyaret ediyoruz. Bir restorann tantm iin kullanlabilecek kalplar gryoruz. Mterilerin yiyeceklerini veya ikilerini smarlarken ve restoran personelinin onlarla konuurken kullanabilecekleri kalplara rnekler greceksiniz. Ayrca bir restoranda mutfakta neler olduunu ve eer mterilerden ikyetler gelirse onlara nasl yantlar verilebileceinin rnekleri de bu nitenin ieriklerinden.
Resim 3.1 Bir lokantadan http://www.freedi gitalphotos.net/im ages/view_photog. php?photogid=216 4>Image: Rosen Georgiev/FreeDigi talPhotos.net
LET US READ
Bu okuma paramz stanbulda bulunan bir deniz rnleri lokantasn tantyor. Scak atmosferi ve taze deniz rnleri ile nl bu lokantada mteriler onlara sunulan hizmetten de memnunlar. The Mezgit Seafood Restaurant On any Saturday night, the Mezgit Balik Restaurant is one of the most active businesses in the historic Istanbul district of Taksim. There are only ten tables in the restaurant, which is why loyal patrons know that on Saturdays they must have a reservation if they hope to get a table. So, why is this restaurant so popular? Some say it is the food. Mezgit is well-known for its fresh, seasonal seafood, but it is even more famous for its starters, or meze. In fact, you will often hear patrons telling their server that they will not be eating seafood tonight, instead only the starters. Others say the restaurant is so popular because of its service. Customers receive immediate attention once they are seated, and this continues throughout
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the whole evening. Before the bread basket, the water glass, or the raki glass is empty, servers are inquiring about re-fills. And others say that it is the atmosphere that continues to attract more patrons than there are seats. It starts with the fact that the restaurant feels more like a home than a business, with walls covered in historic artwork and photographs of some of the famous customers. Patrons love the small number of tables and the constant attention they receive from the owner and staff. Above all, the live musicians are what people remember the most. Deep into the evening, the music and singing continue, and this is always the biggest hit of the night. Whatever you may be looking for in a lively night out in Istanbul, Mezgit has it.
SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES SIRA SZDE 1. Why is Mezgit so active? YOUR TURN 2. Why areALITIRMALAR reservations necessary at Mezgit? EXERCISES 3. Why is Mezgit so popular? UYGULAYIN LETS THNK 4. Do all customers order seafood with their dinners? Why? KTAP 5. What is special B O O K about the service at Mezgit? N T E R N Ethroughout T 6. What continues the whole evening at Mezgit? INTERNET 7. What does the restaurant feel like to many patrons? Why? DKKAT ATTENTION 8. To many customers, what is unforgettable? AMALARIMIZ OBJECTIVES

Bir restorana ilk defa gittiinizi dnn. Sizin iin nemli olan nedir? Temiz bir masa, taze ve lezzetli yiyecekler ve gler yzle size hizmet sunan ve sorularnz yantlayan personel.
Resim 3.2 Hizmette snr yok
HOW WOULD THEY SAY IT? A. First-Timer Restorana ilk kez gelen bir konuk Server : Good Evening and welcome to Mezgit. My name is Ahmet and Ill be your server. Customer : Nice to meet you. This is our first time in Istanbul. Some Turkish friends of ours in London highly recommended your restaurant. Server : Thats very nice to hear. We are one of the oldest restaurants in Taksim. Customer : We understand that youre one of the liveliest, too.
http://www.freedigitalphotos.net/images/view_photog. php?photogid=3299>Image: maya picture / FreeDigitalPhotos.net
3. nite - In the Restaurant
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Server : We try. May I bring you something to drink? Customer : What would you recommend? Server : Well, Raki is the traditional drink of Turkey. And, if you look around, you will see that most people are drinking Raki. Customer : When in Rome...! * And how do we order it? By the glass? By the bottle? Server : If you have not had it before, I would suggest that you order a small bottle of it. Because Raki is so strong, most people dilute it with water, and maybe one or two ice cubes. Customer : Weve heard it tastes like licorice. Server : That is correct. Raki is made with anisette, which gives it that flavor. Customer : And what about ordering food? We didnt get a menu. Server : We will bring a tray of starters to choose from. I will describe them to you. You will also have a choice of salad, and your choice of fish. You may have seen the selection of seafood in the cooler as you entered the restaurant. Well cook it any way you wish. Customer : And what about the music. When does that start? Server : In about an hour. Customer : This is going to be fun. Server : Hopefully delicious too. * When in Rome do as the Romans do. The short version appears above. It means act like those around you. B. The Best Seat in the House Restaurant staff talking on the phone: Telefonda masa ayrtmaya alan bir mteri var. Staff: Thank you for calling Mezgit Seafood Restaurant. How may I help you? Customer : Hello. I would like to come to dinner tomorrow night. Do I need a reservation? Staff : A reservation is highly recommended on Saturday nights. What time would you like a reservation? Customer : What time do you open? Staff : You may come any time after seven. Customer : Do you have live music? Staff : Yes, we do. Customer : And what time does it start? Staff : Usually, at nine. Most people will come at eight. They have time for meze and a glass of wine or raki before the music begins. Customer : Meze? Whats that? Staff : Sorry. Meze means small plates of Turkish appetizers. Customer : Im a vegetarian. Are there any appetizers that are vegetarian? Staff : Oh, Yes. Many of our customers, whether they are vegetarian or not, are very happy eating only meze. Customer : Great. Can you put us down for eight, then? Staff : Of course. How many in your party? Customer : Four. Staff : And your name is? Customer : Peters. Staff : Can you spell that, please?
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Customer : Of course. Thats P-E-T-E-R-S. Also, is it possible to sit near the musicians? Staff : I see that the table right in front of the musicians has already been reserved. We can seat you at the next table. It is still an excellent location if you want to watch the musicians. Customer : Okey. By the way, is there a dress code? Staff : No, sir. It is very casual. Customer : Fantastic. And is there a cover charge? Staff : Im sorry? Customer : Do we pay for the music? Staff : We have a fixed price of one hundred lira per person. It includes meze, salad, hot starters, a main dish, alcohol, fruit, and Turkish coffee. And, of course, the music. Customer : Fantastic. See you tomorrow at eight. Staff : Thank you Mr. Peters. Well see you tomorrow at eight.
Resim 3.3 Yemeiniz nasld?
C. After the meal How to end a night at a restaurant? Yemek sonras ...
Server : How was your meal? I hope you liked everything. Guest : The fish was spectacular and the eggplant salad was very good. And my wife loved the beans. Server : Very good. Can I offer you something hot to drink? Turkish coffee or tea? Some desert, may be? Guest : No deserts for us. We are full. Do you have regular coffee? Server : We have Nescafe. http://www.freedigitalphotos.net/images/view_pho Guest : With milk? tog.php?photogid=2280>Image: digitalart / Server : Yes. FreeDigitalPhotos.net Guest : Ok, my wife will take a Nescafe with milk, and I will have a Turkish coffee. Server : You have three choices for your Turkish coffee. There is no sugar. There is what we call middle sugar which means there is a cube of sugar in the coffee. And, there is what we call sugary which has at least two cubes of sugar in the coffee. Guest : I think I will go with the middle sugar. Server : I will bring those right away. Guest : By the way, could I also have the check please? Server : Of course, sir. I will bring your check with your coffee. Later ..... Server : Guest : Server : Guest : Here is your coffee and your check, sir. Will you be charging this sir? Yes, I will put in on my ..... Card. Please sign here. I hope you enjoyed your evening with us. Very much thank you.
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HOW WOULD YOU SAY IT? 1. Do you have vegetarian dishes? 2. Is there a dress code? 3. What would you recommend to drink? 4. Is the restaurant busy on Saturday nights? 5. We have an 8:00 oclock reservation. 6. I would like some Turkish coffee,please. 7. May I have the check please?
ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP

BOOK NTERNET
SIRA SZDE YOUR TURN
Bu nitede restoran tanmlarken kullanlan sfatlarn en iyiINveya daha iyi gibi TERNE T karlatrma kalplarnda kullanldn grdk. Nesneler, kiiler veya objeler birbirleri ile karlatrldklarnda benzerlikleri, farkllklar stnlkleri D K Kveya AT ATTE NTION anlatlr. Bu durumlarda ngilizcede karlatrma edatlar kullanlrken ayn zamanda sfatlar da ekler alr. Eer bir stnlk anlatlmak isteniyorsa sfatn sonuna -est taks gelir. stnlk anlatan yaplarda ayrca AMALARIMIZ the most/the least yani OBJECTIVES en ok veya en az kalplar da sfatlarn nlerine getirilerek yap tamamlanabilir. Hangi sfatlarla -est hangileri ile the most/the least kullanlacana dair kesin bir kural bulunmamaktadr. Ancak, tek veya iki heceli sfatlar daha ok est taks ile kullanlrken, ok hecelilerde dier alternative kullanlr. Bir karlatrma sz konusu ise sfat -er ekini alr. Bu ekler ou sfatla kullanlan kurall eklerdir. stnlk belirten kalplardakine benzer bir ekilde genellikle ok heceli sfatlar bir tak almadan more szc ile birlikte kullanlarak karlatrma kalplarnda yer alrlar. Bir rnek verecek olursak The book is more complex than the other. Ancak, ngilizcede good ve bad gibi baz sfatlarn kullanmlar kural ddr. Bu sfatlarn karlatrma ve stnlk yaplarnda kullanlan ekimlerini ayrca renmeniz gerekecek. rnek verecek olursak; Good-Better-Best; Bad-Worse-Worst In this Unit, weve seen frequent use of phrases like, one of the most... or A is better than B.. It is important to understand how to use these phrases in order to describe places, food, people, and so on. A) First, there is the most or the best or even, the worst. You use this phrase when there is no comparison. Whatever you are describing is either at the top or bottom. Examples include: Biggest, Oldest, Fastest, Friendliest, and so on.
SIRA SZDE For the following group, see if you can write a sentence with the word + est . YOUR TURN Example : Quick - He is the quickest server in this restaurant. ALITIRMALAR 1. Hot EXERCISES 2. Small 3. Close UYGULAYIN 4. Clean LETS THNK 5. Quick KTAP 6. Windy BOOK 7. Dirty 8. Quiet NTERNET INTERNET 9. Dark 10. Fast DKKAT ATTENTION
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B) this group of words do the same thing, but they are treated differently. Instead of using -est this group will use the most + the word, or the least... For example, the most expensive or the least convenient . There is not a specific rule that explains exactly when to use -est and when to use most/least . However, a general rule is that if the word has one syllable (quick, short, black, warm) or, if the word ends in y (dirty, lazy, angry), then -est can be used. Try to make sentences using the following words.
SIRA SZDE Example: Creative. He is the most creative person I know. YOUR TURN
1. Beautiful ALITIRMALAR 2. Convenient EXERCISES 3. Attractive 4. Affordable UYGULAYIN LETS THNK 5. Delicious 6. Friendly KTAP 7. Dangerous B O OK 8. Comfortable 9. Noisy NTERNET INTERNET 10. Expensive -
A LOOK LANGUAGE OF RESTAURANTS A TAT T E N T THE ION

Size bu blmde bir restoranda kullanlabilecek cmle kalplarndan rnekler vermek istiyoruz. Doal olarak bir restoranda kullanlan kalplarn hepsini burada AMALARIMIZ OBJECTIVES Ancak, sizlere baz seenekler sunmak ve ngilizcenizi farkl listelemek olanaksz. durumlarda nasl kullanabileceinizi gstermek istiyoruz. A) lk rneimiz bir restorann tantm olacak. stanbul has a new restaurant which is fun and different. It is one of the best authentic Italian restaurants in stanbul. The quality is good, the atmosphere very sophisticated but homey. It is a family-run restaurant with very traditional checked table clothes. The price is reasonable for the quality you get. Deserts??? Out of this world. Open everyday from 12:00 to 22:00, except Mondays.
DKKAT
Resim 3.4
http://www.freedigitalphotos.net">FreeDigitalPhotos.net
Fill in the blanks with the information you have from the description. YOUR TURN Cousine : AtmosphereALITIRMALAR : EXERCISES Dress Code : Owner : UYGULAYIN LETS THNK Hours :
KTAP BOOK NTERNET INTERNET
SIRA SZDE
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B) Bu blmde size bir restoranda olas konuma kalplarndan rnekler sunuyoruz. Bu rneklerin en sonunda ise olas ikayetleri anlatan kalplardan rnekler bulacaksnz.
Resim 3.5 When Hungry Resim 3.6 Go to a Restaurant!!!!
http://www.freedigitalphotos.net"> FreeDigitalPhotos.net
http://discoverbarcelona.com/2010/07/restaurants/
Booking at a Restaurant: Customer I would like to reserve a table for 4. I would like to reserve a table for 4. I am calling to reserve a table for a party of 6 for tonight. Tomorrow night/This weekend/Next Monday/ On June 4th etc. I would like a table by the seaside please. We would prefer a quiet table. Is there a dress code? Maitre D Restaurant. How can I help you? When would you like to come? What time? How many will be in your party? What name will the reservation be under? Is there any table place you would like? We are very casual/formal. Ordering at a Restaurant: Customer Can/Could we see the menu? Can we have a couple more minutes? What would you recommend? Do you have any specials to recommend? What is (Ali Nazik) on the menu?
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I am a vegetarian. I would like to have soup for starters. I would like a stake. Id like spaghetti. How long would it take? That will be all, thank you. Nothing else for me, thank you.
Waiter Can I get you anything while you make your decision? Would you care for something to drink? Are you ready to order? It is a kind of meat/fish/cold dish. It is a Turkish specialty. You have a choice of rice or potatoes with your meat. Would you care for a salad? It takes about 20 minutes to prepare. What would you like to drink? May/Can I get you anything else? Will that be all? I will bring your starters right away.
Resim 3.7
During the meal: Customer Can we have some more bread/water please? I need another spoon please. Do you have any desserts? Can we see the menu for desserts? I cannot find the salt and pepper. Just coffee, please. Thank you, everything was fine. Everything tasted great. Can I have this wrapped to go, please? Waiter Excuse me; here is your soup/stake/etc. Enjoy your meal. I bring another one right away. Would you like any dessert? Was everything all right? Was everything to your liking? I hope you enjoyed your meal.
http://www.freedigitalphotos.net"> FreeDigitalPhotos.net
Paying the bill: Customer May we have the check please? Can I have the check, please? Do you take credit cards? We would like to have separate checks, please.
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Waiter Here is your check, sir. You can use your credit card. Thank you. We hope you come back to see us. Complaints in a restaurant: I have asked for a table by the seaside, why are we given this one in the middle of the restaurant. This table is very noisy. We would prefer a quiet corner please. The table is too close to the kitchen (toilets). Sorry, my soup is very cold. Excuse me, but we have ordered our food half an hour ago. I did not want pilav with my meat but ordered potatoes. Waiter, my meat is undercooked. How to respond to complaints: I will see what I can do sir. I am very sorry about the inconvenience. I am very sorry sir. I will exchange it right away. The cook must have misunderstood the order. I will replace your plate right away. I will see to it that you get your food right away. Phrases commonly used in restaurants: Please wait to be seated Reserved Service included Service not included Special of the day What is listed in the menu? Starters or Meze/ Appetizers Soups Salads Entrees Drinks Dessert menu comes separately. 1. A guest is complaining because she ordered her meal 30 minutes YOUR TURN ago, and it has not come yet. What do you say to the customer? ALITIRMALAR EXERCISES 2. A customer is complaining because there really is a fly in his soup. What do you say? UYGULAYIN LETS THNK 3. A customer is complaining because the fish is not fully cooked. What do you say to the customer? KTAP BOOK
NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES SIRA SZDE SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES
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4. A table of customers is angry because they were seated at their table 20 minutes ago, and no one has waited on them yet. What do you say to the customer? 5. In the restaurant, customers would like to pay for their food on their own. What would they say? 6. A customer wants to order fish, what would he/she say? 7. How would a customer reserve tables at a restaurant? What would he/she say? 8. A customer wants to express his/ preference about a table in a restaurant. What would he/she say?
TROUBLE SHOOTING
Bir lokantada oluan skntl bir durumu gsteren bir diyalog. A dialogue about challenging situation What do you mean, No reservation? Host (at door of restaurant) : Good evening. Welcome to Mezgit. Guest : Good evening. Host : Do you have a reservation for this evening? Guest : We do. Our name is Peters. Party of four. Host : Im sorry Mr. Peters, but I dont seem to have your name on the list of reservations for tonight. Guest : Thats impossible. I called two days ago and made a reservation. Host : I am terribly sorry, but it is Saturday evening and we are very full. If you dont have a reservation, it is very difficult to accommodate you. Guest : Look. I called here two days ago and the person I spoke with said that we had to have a reservation for tonight. So, I gave him my name and told him we would be here at eight oclock. Host : I understand, sir. Its just that we are extremely busy tonight. Do you know who spoke with? Guest : I have no idea. I only know that I spoke with someone, and they took my reservation. May I speak with the manager, then? Host : Sir, I am the manager. Guest : Good. Then, as the manager, I hope you can realize the mistake that one of your staff made, and find us a table for four. Host : Ok. Im very sorry about the inconvenience. Let me speak with the head waiter and have him arrange a table for four. Please wait for about ten minutes while we set up a table for you. Guest : Thank you.
SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT
WHAT WOULD YOUR YOU TURN SAY? Aada anlatlan durumda nasl bir diyalog oluabilir. Size de bu nitede rendiklerinizi kullanarak bir diyalog yazmaya aln. ALITIRMALAR Create a short dialogue for the following situation. 1. A customer shows up 30 minutes late for their reservation. You have given UYGULAYIN LETS THNK away their table. What do you say to the customer
KTAP BOOK NTERNET INTERNET DKKAT EXERCISES
SIRA SZDE
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USEFUL INFORMATION
A. Bu blmde size farkl lokanta ve restoran trlerinden rnekler vermeye alyoruz. This section will cover the different types of restaurants and eateries. Bakery is a type of restaurant that sells bread, cakes, cookies etc. Some bakeries may have a small section where they serve their baked goods and tea or coffee. Buffet is a restaurant where the customers serve themselves-self service. They can choose their food from a buffet which has different kinds of food. The customers may pay a fix price for all the food they eat. Caf is used for places that sell coffee. But some cafs may also serve hot or cold sandviches or simple food like pasta or pizza. Cafeteria is almost like a buffet. The customers take a tray and choose their own food and pay at the end of the line. Most cafeterias are seen in schools or large organizations that offer food like factories.
Resim 3.8 Bakery
http://www.everythingblog.net/2011/09/06/bakery/
Chuck wagon is a unique type of a small restaurant. Chuck wagons were used to carry food on the train in the United States. They serve western type of big breakfasts, lunches or dinners. Coffee House is like a caf specializing on coffee. Concession Stand is the name given to a place where customers can buy simple foods like ice cream, hotdogs and simple drinks at the cinema, stadium or fairs. Delicatessen restaurant means fine food in its word meaning. The organizations that sell specially prepared food are called delicatessens. Most delicatessens sell cold meats, cheese and dishes like potato salad. Dining car is basically a restaurant that serves food on a wagon in train. Drive-In is a US invention. The customers sit in their cars and order their meals. Drive-Thru is a type of restaurant or eatery that serves food to its customers in their cars so that they can drive away quickly. It is a kind of fast food organization. Fast food restaurant is a special type of restaurant. The menu is limited and the food is pre-prepared. Customers spend minimum amount of time in these restaurants. Food Court is the section in a shopping center or university or airports that has different types of eateries. Pub is a kind of eatery that exists in Britain, Ireland or Australia. Customers can get alcoholic drinks and some basic types of food.
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Revolving Restaurant is a restaurant that turns around 360 degrees. Customers get a panoramic view. They are located at the top of very high buildings. Soup Kitchen is a general name given to a place where food is given free of charge or at a very very low price. They are organized in low income areas and soup is not the only food they serve. Steakhouse is a restaurant that serves meat and specializes in meat. They usually become specialized in steak. They are very much like Turkish Kebap.
Resim 3.9 Revolving Restaurant in Niagara Falls Resim 3.10 Team Room
http://www.skylon.com/
http://www.hellophoenix.com/restaurants/english_ rose_tea_room_enjoy_an_authentic_afternoon_tea_ time/201451/#!prettyPhoto[Lightbox]/0/
Tearoom is a special kind of restaurant that serves cakes and pastries with tea. Trattoria is informal Italian restaurant that serves Italian food in a cozy, homey atmosphere. ***** Yukarda listelenen yerlerden bir ksmnn benzerleri lkemizde de bulunmakta. Ancak, sizlere anlatacamz Theme Restaurant adn verdiimiz lokantalar ilgin ve deiik bulacanz dnyoruz. Bu lokantalar belli bir tema zerine kurulan ve sevis iin kullanlan tabaklardan yemek eitlerine ve hizmet edenlerin kyafetlerine kadar lokantadaki herey bu tema zerine kurulmutur. Theme Restaurants are restaurant that use unusual themes for decoration and serve food parallel to these themes. Some of the themes used are: Medieval Times that uses medieval themes; Rainforest Caf that uses the theme of the rainforest or The Heart Attack Grill where nurses (waiters) take prescriptions (orders) and of course the customers are the patients. There are some other theme restaurants which are more unusual and creative.
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Here are some examples. Ninja Restaurant, Mars Restaurant, Yellow Treehouse Caf, Toilet Restaurant, Dinner in the Sky, Underwater Restaurant and Cat Caf. These restaurants are mostly visited by customers for their theme and probably not for the food. For example in Dinner in the Sky the table is lifted above the ground. It is not a restaurant that people who fear heights can go.
Resim 3.11 Dinner in the sky http://www.google.com.tr /imgres?hl=tr&sa=X&biw =837&bih=407&tbm=isc h&prmd=imvns&tbnid=A FHVB39nctzZ7M:&imgre furl=http://wierdestrestau rants.blogspot.com/2010/ 09/dinner-in-skyrestaurantgallery.html&docid
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Bu szck daarc blmn bu nitemizin konusu olan restoran ve yemek ile ilgili szcklere ayrdk. How to dress??? Dress code rules that tells us how we should dress when we go to a place Casual comfortable clothes that can be worn in informal situations, formal conservative style clothes worn in official situations Talking about food: Words used to describe food fresh food (adj) ripe (adj) rotten (adj) tough (adj) recently made or prepared food ready to eat food that is bad food, meat that is difficult to eat and cut undercooked (adj) food that is not cooked well enough overcooked (adj) food that is cooked too much How do we prepare food - meat and eggs bake (v) boil (v) dilute (v) fry (v) grill (v) roast (v) cooking food in an oven-e.g. bread cooking food in boiling water-e.g. pasta to make liquids less strong by adding water cooking food in hot oil cooking food over a fire mostly meat cooking meat or vegetables in an oven Sunny side-up (adj) an egg that is broken in a pen with its yellow center on the top Poached (adj) eggs boiled in hot water without their shells Over-easy (adj) an eggs that is broken in a pen its yellow side turned over after a while how does food taste? bitter (adj) a sharp, non sweet tast bland (adj) food that does not taste interesting, neither good or bad crunchy (adj) food that makes noise when we chew e.g corn flakes hot (adj) 1. Food served in high temperature; 2. Food with a lot of spice rich (adj) food that has many calories salty (adj) food that contains a lot of salt sour (adj) food that has taste like lemon spicy (adj) food that has spices sweet (adj) food with sugar tasteless (adj) food with not taste Word describing Eating and Drinking bite (v) using our teeth to cut food in order to each chew (v) using our teeth to bite food in our mouths swallow (v) sending food or drink from our mouth to our stomach sip (v) to drink something in small amounts Words to describe the taste of food Delicious (adj) food that tastes really good, or a nice smell Disgusting (adj) food tastes very unpleasant Awful (adj) food that tastes bad Good (adj) food that tastes pleasant Tasty (adj) food that leave a nice taste in the mouth Yummy (adj) food that tastes good, this is a term used mostly by children Yucky (adj) food that tastes bad or disgusting, this is a term used mostly by children
Meat rare (adj)
meat that is grilled for a short time, red inside medium rare (adj) meat that is grilled longer time less red inside medium (adj) meat that is grilled for a moderate amount of time well-done (adj) meat that is grilled until it is cooked inside Eggs Boiled (adj)
Scrambled (adj)
eggs boiled in hot water with their shells-soft boiled eggs are soft, hard boiled eggs are hard inside eggs that are mixed while cooking
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Words used by customers to describe themselves Full (v) to eat a lot Vegeterian (n) someone who does not eat meat Who works or comes to in a restaurant? Busboy (n) a boy or man who cleans dirty plates and glasses from the table Dishwasher (n) someone who washes dishes the most senior waiter in a Head waiter (n) restaurant Host/Hostess (n) a man or a woman who welcomes customers and leads them to their table Maitre d(n) the person who is the head of all waiters Patron (n) customers in a restaurant Server (n) a waiter Waiter/waitress (n) a man or a woman who serves food to the tables 1-4 sorular aadaki konumaya gre yantlaynz. Waiter Mary Waiter Mary Waiter Mary Waiter Suzy Waiter Suzy Waiter Suzy Waiter : : : : : : : : : : : : : Are you ready to order? Yes. Ill have soup, grilled meat and potatoes. How would you like your meat? Well-done. Sure, mam. Anything to drink? Iced tea, please. How about you miss? Ill have salad and soup, please. What can I get you to drink? Do you orange juice? Yes, we do. Then, Ill have orange juice. I will be back with your order right away.
1. What is the first thing the waiter asks his customers? a. Are you finished eating? b. Are you ready to order? c. Do you want anything else? d. Can I get you anything else? e. This is the best table in the restaurant. 2. What does Mary order? a. Soup, grilled meat and potatoes b. Soup, fried meat and rice c. Soup, a main dish and dessert d. Soup, salad and orange juice e. Salad, soup and coffee 3. How does Mary want her meat? a. Rare b. Medium rare c. Over easy d. Well-done e. Not done at all 4. What does Suzy want to eat? a. Soup, a main dish and dessert b. Soup, eggs and iced tea c. Soup, salad and orange juice d. Soup, grilled meat and potatoes e. Soup, fried meat and rice
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5-7 sorular aadaki tanma gre yantlayn. CAF YUMMY Hours: Mon-Sun 11 am - 10 pm Good for Kids: Yes Accepts Credit Cards: No Parking: Street Dress code: Casual Good for Groups: Yes Price Range: 10-30 US Takes Reservations: No Delivery: No Take-out: Yes Waiter Service: Yes Outdoor Seating: No Wi-Fi: No Good For: Lunch, Dinner Alcohol: No Noise Level: Loud Wheelchair Accessible: Yes 5. Which one of the following is not one of the characteristics of Caf Yummy ? a. It is good for kids b. It is good for groups c. There is a lot of noise d. It is open on Tuesdays e. There is a parking lot 6. What do you think is the best way to pay? a. Cash b. Credit card c. Personal check d. Travelers check e. By credit
7. What type of people can eat at Caf Yummy comfortably? a. Kids b. Large groups c. Families d. Handicapped people e. All of the above 8. Which one of the following is an Italian restaurant? a. Delicatessen b. Revolving restaurant c. Trattoria d. Bakery e. Bistro 9. Which one of the following would be a theme restaurant? a. Roadside Pub b. Niagara Revolving Cafe c. Anything You Want Grill d. Spiderman Eatery e. Princess Tearoom 10. If we put the all the personnel in a restaurant in an order who would be the at the top of the list? a. Waiter b. Maitre d c. Server d. Head waiter e. Busboy
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Key to Test yourself 1.b 2. a 3. d 6. a 7. e 8. c 4. c 9. d 5. e 10. b Answer key to Its your turn 4 1. Istanbul is the most beautiful city I have seen. 2. The library is the most convenient place to study. 3. Topkap Palace is the most attractive museum I have seen. 4. This restaurant is the most affordable I know. 5. Baklava is the most delicious desert I have eaten. 6. This little village is the friendliest I have visited. 7. Boxing is the most dangerous sport I know. 8. This chair is the most comfortable one in this room. 9. This is the noisiest class I teach. 10. This is the most expensive room in the hotel. Answer key to Its your turn 5 1. Italian 2. Very sophisticated but homey 3. Formal 4. Family owned 5. 11:00 to 22:00 every day except Mondays Answer key to Its your turn 6 1. I am very sorry. I will see to it right away. OR There must be some mistake. I will take care of it. 2. This is terrible. I am very very sorry sir. We apologize. 3. I will take it back and change it right away. 4. I apologize for the inconvenience. 5. We would like separate checks. 6. I will have fish of the day. 7. I would like to book a table for 4 for tonight. 8. We would like a table close to the musicians. OR We would like a table by the seaside.
Answer key to Its your turn 1 1. The food is very good and the service is also very good. 2. There are only ten tables and there are many people who would want to eat there. 3. The food especially meze offered is very good. The fish is also very fresh. 4. No, they dont. Because the meze is very good and they just want to eat meze. 5. The patrons (customers) get good service from the owner and the waiters. 6. The service and attention is continued all evening. 7. The restaurant feels like home to many customers. 8. Customers remember the live musicians the most. Answer key to Its your turn 2 1. We have different types of vegetarian meze. 2. There isnt a dress code. It is very casual. 3. I would recommend wine or raki. 4. The restaurant is very busy on Saturday nights. I would recommend that you make a reservation. 5. Yes, certainly, sir. May I have your name? 6. Certainly. How would you like to have your coffee? 7. Here is your check, sir. How would you like to pay for it? Answer key to Its your turn 3 1. This is the hottest soup served in this restaurant. 2. Put the smallest plates at the top. 3. The closest restaurant to the hotel is around the corner. 4. Lighthouse Inn is the cleanest hotel I have seen. 5. This restaurant has the quickest service. 6. Alaat is the windiest town in the Aegean. 7. This is the dirtiest town I have seen. 8. The library is the quietest place on campus. 9. This table must be in the darkest corner in the restaurant. 10. Is Ferrari the fastest car?
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Reference - Kaynaka
Cannon, Howard. 2002. The Complete Idiot's Guide to Starting Your Own Restaurant. Indianapolis: Alpha Books. Stutts, Alan T., Wortman, James. 2001. Hotel and Lodging Management: An Introduction. San Francisco: John Wiley and Sons. Inc Talalla, Renee. 2008. English for Restaurant Workers. Burbank: Compass Publishers, Inc. Jones, Leo. 2005. Welcome! Students Book: English for the Travel and Tourism Industry. Cambridge: Cambridge University Press. Zwier, Lawrence J., Caplan, Nigel. 2007. Everyday English for Hospitality Professionals. Burbank: Compass Publishers, Inc. http://esl.about.com/library/vocabulary/blwordgroups _food.htm http://www.freedigitalphotos.net">FreeDigitalPhotos.n et http://www.foodandwine.com/articles/the-latestrestaurant-dress-codes http://www.hospitality-school.com/how-to-take-foodorder-in-restaurant-sop http://www.macmillandictionary.com http://oddstuffmagazine.com/20-weird-and-unusualrestaurants-around-the-world.html http://theenglishcafe.blogspot.com/2010/02/foodvocabulary.html http://www.yelp.co.uk/biz/cafe-bakery-and-restaurantsan-francisco-2
4
TURZM N NGLZCE-I
Amalarmz - Our Aim

Bu niteyi tamamladktan sonra; Restoran dnda bir eyler yenebilen ve iilebilen kafe ve barlarda yemek ve iki siparii vermenin; Bu meknlarda mterilerden sipari almann; Mterilere yemek ve ikilerle ilgili olarak ayrntl bilgi vermenin rneklerini grerek bilgi ve becerilerinizi gelitirebileceksiniz.

Bir Bistro, Cafe veya barda kullanlan szckler

THE CAFE AND THE BAR LET US READ A LOOK AT THE LANGUAGE HOW WOULD THEY SAY IT? AT THE CAFE AT THE BAR A LOOK AT THE LANGUAGE OF CAFE AND BARS TROUBLE SHOOTING-SORUN ZME USEFUL INFORMATION
The Cafe and the Bar
The Cafe and the Bar

THE CAFE AND THE BAR
Tatil gnlerinde veya alrken baz gnler tek banza veya bir arkada grubu ile dost canls bir ortamda bir bardak ay veya bir fincan kahve iip hafif bir eyler yemek isteyebilirsiniz. te yle gnlerde bir restoran yerine bir kafeye gitmeyi yelersiniz. Eer akamlar birazck elenmek, dostlarla sohbet etmek ve hafif bir eyler imek isterseniz o zamanda bir bara gidersiniz. Bu nitemizde size kafe ve barlarda kullanlabilecek olas konumalardan rnekler vermee alyoruz.
Resim 4.1 Sevimli bir Cafe Kaynak: http://www.freedigita lphotos.net/images/vi ew_photog.php?phot ogid=178>mage: tom curtis/ freedigitalphotos.net
LET US READ
Okuma paramz bir tatil kynde bir kafe ile barn karm olan sevimli mekan tantmak. Eer bu kafenin adna bakacak olursanz Bistro szcnn kullanldn greceksiniz. ngilizcede Cafe ve Bistro szckleri arasnda ok az bir anlam fark bulunduunu 3. nitemizde anlatmtk. Reading 1 The Sunrise Bistro Welcome to the Sunrise Bistro. This is one of the most popular places on the beach. It opens at six in the morning because thats the time that many of the locals and visitors want a cup of coffee, or tea, or even a smoothie to take on a sunrise walk. The Bistro serves a light Turkish breakfast with an assortment of breads, cheeses, olives, jams, and honeys. They serve coffee, tea, and smoothies
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throughout the day. Then, at four in the afternoon its happy hour. This is everyones favorite time of the day. The customers generally come from the beaches and hotels in the area, attracted to the drink specials, the live music, and the delicious appetizers. The bartenders and the servers always like it because the guests usually have a good time, and that means more tips. Even the local dogs like it because they never go home hungry - the guests love feeding them scraps from their plates. The bartenders, Ahmet and Filiz, have been working at the Sunrise for almost four years, so they have quite a following. When people return to Antalya to vacation, they rarely miss a chance to have one of Ahmets famous cosmopolitans. Filiz, on the other hand, is a hit with the health-conscious crowd because of her nonalcoholic smoothies. Her most popular one is the strawberry, banana, mango, yogurt, and honey smoothie. In the heat of the summer, she makes nearly three dozen a day.
1. What time does the Bistro open in the morning? YOUR TURN ALITIRMALAR 2. Why does it open at this time? EXERCISES 3. What can you get all day at the Bistro? UYGULAYIN LETS THNK 4. What happens in the afternoon at the Bistro? KTAP B O to O Kthe Bistro in the afternoon? 5. Who comes NTER NET 6. Why do they come? INTERNET 7. Why do Dthe enjoy happy hour? K Kbartenders AT ATTENTION 8. Why do dogs like the Bistro? AMALARIMIZ OBJECTIVES 9. When did Ahmet start working at the Bistro? 10. Why do visitors to Antalya like Filiz? Reading 2
SIRA SZDE
Resim 4.2 Kahve hazr Kaynak: http://www.freedig italphotos.net/ima ges/view_photog.p hp?photogid=1556 >Image:nuttakit / FreeDigitalPhotos. net
A. The Wake-Up-Call Ahmet : Good Morning! Patron : Perhaps to you. What time is it? Ahmet : Lets see...its six thirty. You look like you didnt sleep well last night. Patron : I didnt sleep at all last night. Ahmet : Oh. I see. Why not? Patron : Well, it actually started here. I came for happy hour, and that was very happy.
4. nite - The Cafe and the Bar
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Ahmet : Patron : Ahmet : Patron : Ahmet :
Can I get you something to drink? Good idea. What kind of coffee drinks do you have? You name it. I think I could use a double shot of espresso. Ahhh...the Wake-Up-Call. Thatll get your brain moving again. Maybe it will help you recall last night. Patron : Im not so sure I want to remember. Ahmet : One Wake-Up-Call, coming up. B. Smoothie Operator Patron : Hey Filiz! Filiz : Hi there! Do you know me?? Patron : Know you? We come to Antalya every May for two things. The sun and your smoothies. Filiz : Wow. Im flattered! Patron : We love your smoothies. Theyre great at the end of a day in the sun and salt water. Especialy your strawberry ones. We even try to make them when we go home, but theyre never as good. Filiz : It must be the secret ingredient. Patron : Whats that? Filiz : If I told you, it wouldnt be a secret. Actually, Im kidding. There are no secret ingredients. Maybe its the sun and the salt. Patron : All I know is that they never taste as good at home as they do here. Filiz : Do you use fresh Antalya strawberries? Patron : No. Not really. Filiz : What about the yogurt you use? Is it made fresh daily and delivered by the farmer? Patron : Ours is store bought. Filiz : Is your honey locally produced? Patron : Ok. Ok. You win. If we crave delicious smoothies, we wont try them at home anymore. Well just have to wait until May! 1. Why does Ahmets customer reply to Ahmets Good morning by saying Perhaps YOUR TURN to you.? ALITIRMALAR EXERCISES 2. What does Ahmets customer imply when he says we started with the happy hour and we were very happy? UYGULAYIN LETS THNK 3. What do you think the customer means by double shot of espresso? KTAP
BOOK NTERNET INTERNET DKKAT SIRA SZDE
Resim 4.3 Bir Smoothie Kaynak: http://www.freedigit alphotos.net/images /view_photog.php?p hotogid=2264>Im age:gameanna/Free DigitalPhotos.net
SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT
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4. What do you think The Wake Up Call is? 5. Why do Filizs customers come back to Anatalya each summer? 6. Which smoothie does Filizs customer prefer? 7. What is the secret of Filizs smoothies? 8. What does Filizs customer decide to do?

Bu nitemizde konumalarda "The Sunrise Bistro is located IN Antalya." Veya "This is one of the most popular places ON the beach." gibi cmleler okudunuz. Bu cmlelerde kullanlan IN, ON gibi szcklere ngilizcede 'preposition' diyoruz. Bu minik fakat sk kullanlan edatlar yer, yn veya zaman bildiriminde kullanlan ve ngilizcenin olmazsa olmaz yaplardr. Yer, yn, zaman bildiren bu edatlardan en sk karmza kanlar hakknda biraz bilgi aktarmaya alyoruz. ngilizce'de edat says bir hayli kabarktr. Ancak nitemizin bu blmnde biz yalnzca en sk kullanlan edat zerinde duruyor ve bu edatlarn en sk kullanlan fonksiyonlarndan rnekler veriyoruz. AT, IN, ON AT: At is used to point to a specific place or space or time. Bu edat bir mekanda veya zaman diliminde belirgin bir noktay iaretler. Examples for space or place: The teacher must be at her office. Ahmet is at school. He is at the hospital. We were at the restaurant. I am at the train station. I will meet you at the corner of Atatrk and Cumhuriyet Streets. Examples for time: The classes start at 9:00 o'clock. I cannot talk to you at the moment. I stayed home at the weekend. I have to work at lunch time. The lights went out at midnight. IN: In is used to show both time and space. Bu edat ta hem zaman hem de mekan belirtmede kullanlr. In used for time: In is used with months, years, seasons, specific times during the day and periods of time. I will see you in June. He was born in 1992. The sun is hot in the summer. I will see you in the morning. This book will finish in two months.
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In used for place: In is used with geographic places like countries, cities etc., enclosed spaces like buildings or objects, larger areas of space, physical objects like bottles and glasses or boxes and furniture. We all live in Turkey. Anadolu University is in Eskiehir. My office is in this building. The flowers in the garden are beautiful. I like walking in the park. Put the book in the box. The water in the bottle is cold. ON: On is used to show both time and space. On hem zaman hem de mekan belirtmede kullanlr. Kullanm yerleri IN edatndan farkldr. On used for time: On is used with days of the week, dates, and special dates. I teach on Mondays. My sister is coming on Friday. The Madonna concert is on June 8th, 2012. The school starts on 23rd of September. We eat dinner at a nice restaurant on my birthday. On used for place or space: On is used with objects or things that form a surface like table, paper, clothes or body parts, roads, streets and with right and left. The book is on the table. I put a sign on the door. I could not write on my exam paper. You have food on your face. I can carry the bag on my back. We live on the first floor. The restaurant is on stiklal Street in stanbul. The museum is on your right/left. Fill in the blanks with the appropriate preposition AT, IN, ON. YOUR TURN Answer the questions according to this picture. 1. There is a boy ------ picture. 2. We can see an apple ---- the table. 3. The boy is working ------ the table. 4. He is writing ------ the white paper. 5. He has a pencil ---- hand. 6. The books are ---- his left.. 7. He may be ---- his home or ---- his class. 8. He has a big smile ---- face. 9. How many books are there ---- the picture? 10. He is looking ---- us.
SIRA SZDE
SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION
ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION
Image courtesy of http://www.freedigitalphotos.net

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11. 12. 13. 14. 15.
When is your birthday? It is --- 20th of August. I will be ---- stanbul ---- Monday. stanbul was conquered ----1453. The train will arrive ----- 10 minutes. I will see you ---- 2 oclock ---- the afternoon.

Aada kafe veya barda mterilerle onlara hizmet veren personel arasnda geen konumalardan rnekler bulacaksnz.
AT THE CAFE
A. Ordering something to drink.
Resim 4.4 Bir fincan kahvenin hatr... Kaynak: http://www.freedig italphotos.net/ima ges/view_photog.p hp?photogid=1836 >Image:Vlado/Fre eDigitalPhotos.net
Waiter : Customer: Waiter : Customer: ***** Later Waiter : Customer: Waiter : Customer: Waiter : Customer:
: Good afternoon. What would you like to order? Customer : Ill have a cup of coffee. Waiter : Nescafe or Turkish coffee? Customer : Well, I dont like Nescafe and Ive never had a Turkish coffee, and they say while in Rome, do as the Romans do. Seeing as Im in Turkey, I guess Ill do as the Turks do. Waiter : In that case, may I suggest tea? Customer : No, I think Id like to try the coffee. And how do you take your coffee? Not too sweet. You can bring the sugar on the side. We can do that. Thats fine.
Waiter
Here you are. It smells wonderful! I hope you enjoy it. Let me warn you not to drink the last drops! Why is that? Because the grounds stay in the cup. Thanks for the advice!
B. Ordering something to eat Waitress : Are you ready to order now? Customer: Yes, please. I would like to have a cheese sandwich. Waitress : Would you like lettuce and tomatoes? Customer: Yes, please. Waitress : Anything to drink? Customer: A cup of coffee. Waitress : Cream and sugar? Customer: Just black is fine. Waitress : Ill bring your order right away mam.
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Resim 4.5 Barda Kaynak: http://www.freedigit alphotos.net/images /view_photog.php?p hotogid=61>Image :bk images/Free DigitalPhotos.net
AT THE BAR
A. Ordering at the bar 1 Bartender: What is your pleasure sir? Customer: Id like something cold. Bartender: How about some bear? Customer: No, I would like something stronger. A Whisky sour, please. Bartender: Coming right up sir. ...... Customer: This is what I needed. I feel much better. Do you have any snacks? Bartender: We have peanuts, crackers, cheese and corn chips. Customer: Thanks. Bartender: Would you like me to keep a tab? Customer: No, I will just have this one. I am driving. B. Ordering at the bar 2 Bartender: What would you like sir, madam? Customer: Yes, I think wine for my wife and I am not sure what I want. Bartender: White or red wine madam? Lady : Ill have white wine please. Do you have Chardonnay? Bartender: Yes, mam. Customer: I am still thinking. Do you have any house specials? Bartender: We do have some famous mixed drinks, sir. I would recommend our house Bloody Mary. Customer: That sounds good. Ill have one please. Bartender: Would you like it on the rocks, or blended? Customer: On the rocks please. Bartender: Your drinks will be ready in a minute. Customer: Thank you. 1. What is the best translation of the question How do you takeTURN your coffee? in YOUR a caf or restaurant? ALITIRMALAR EXERCISES 2. Complete the dialogue. How would you like your coffee? UYGULAYIN LETS THNK OR KTAP B O order OK 3. If you do not want anything in your coffee, how would you it? 4. What is another way of saying what would you like to order? in a bar? NTERNET INTERNET 5. What does on the rocks mean? DKKAT
ATTENTION SIRA SZDE
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A LOOK AT THE LANGUAGE OF CAFES AND BARS

Bu blmde size kafe veya barlarda kullanlabilecek kalp cmlelerden rnekler vermeye alyoruz. Kafelerde kullanlan kalplar bir nceki nitemizde zerinde durmu olduumuz restoran syleminden farkl deildir. Ancak, smarlama aamasnda baz farkllklar olabilir. Dikkatinizi onlara ekmeye alyoruz. Ordering at a caf or a bar Waiter/barman taking the order What would you like to have? What are you having? What can I get you? What is your pleasure? Customer may order or ask a question Ill have a glass of white/red wine. I would like pint/bottle of beer. I like a glass of orange juice. Id like hot chocolate. What would you suggest? Do you have any specialties? Do you have any wine?
Both caf and bar More in a bar More in a bar More in a bar In In In In a a a a bar bar caf or bar caf
Waiter/barman asking for some more information about the order Would you like ice with that? Both caf and bar Would you like to start a tab? In a bar Would you like that on the rocks? In a bar Customer giving the waiter/barman extra information No ice for me. Both caf and bar Straight up / No ice no mix In a bar I would like a double please. In a bar Ordering or asking for something to eat Do you have any snacks? What kind of sandwiches do you have? I would like some nuts please. Some potato chips will be nice. In In In In a a a a bar caf bar bar
After the drinks or food is served the waiter/barman may ask Would you like another? More like in a bar Customers may reply Another round please (everybody will have the same drink one more time) I am okay. (you do not want to drink more) Nothing for me thank you. Very important phrases for a bartender or a server in a bar should know. Do you have a designated driver? Can I call a cab/taxi for you? Im sorry sir, but I dont think you should drive. Let me call a taxi for you.
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Patrons in a bar may drink a lot. It is a very good idea to warn the customers not to drive when they have had too much to drink. This is important. Even if the patron does not want any help, they should be warned. When you go to a bar and sit down at the bar to drink, you may like to leave a tip for the barman. You can put in on the table or counter. You may not say anything. But if you do here are a couple of suggestions. Keep the change. This/That is for you. HOW WOULD YOU SAY IT? YOUR TURN A. Complete the following dialogue which takes place in a cafe. ALITIRMALAR Bir kafede mteri ile garson arasda geen bu konumay yukarda okumu olduEXERCISES unuz konumalardan, kalp cmlelerden ve resimden yararlanarak tamamlayn. Waiter : Good afternoon. What can I get for you? Customer : ______________________ Waiter : The coffee menu is written on the board. Customer : ______________________ Waiter : How would you like that? Customer : ______________________ Waiter : ______________________ Customer : Id like something thats not sweet and not too greasy. Waiter : ______________________ Customer : Yes, that sounds good. Ill take one of those. Waiter : ______________________ Customer : I think thats enough for now. Thank you. Waiter : ______________________
UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES SIRA SZDE
SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES
Resim 4.6
Kahve mens
UYGULAYIN LETS THNK
Kaynak: K T A P BOOK http://www.freedig italphotos.net/ima ges/view_photog.p NTERNET hp?photogid=1750 INTERNET >Image: Sura Nualpradid D K/Free KAT DigitalPhotos.net ATTENTION
B. At the bar. 1. What would a bartender say to a customer when he first arrives? 2. How would a customer say that he does not want ice in his drink? 3. How would the customer ask for something to eat? 4. What would a bartender say to a customer who has just ordered? 5. What would a bartender say to a customer when he has served him his drink?
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TROUBLE SHOOTING-SORUN ZME

Ahmet isimli garson huysuz ve ne istediini bilmeyen bir mteri ile olduka skntl anlar yayor. Ahmet : Good morning. What can I get for you to drink? Patron : Good morning. I would like a large cappuccino with a double shot of espresso, skim milk, a shot of vanilla flavoring, and just small sprinkle of cinnamon on top. Ahmet : Right away. Is that for here or to go? ....... Ahmet serves the customer Ahmet Patron Ahmet Patron : : : : Here you go. It looks great. But it smells like vanilla, not caramel. Thats because you asked for a shot of vanilla, not caramel. I dont think I did. I never order my morning cappuccino with vanilla. I always order it with caramel. Then I apologize. I must have misunderstood you. Let me re-make it. I promise this time it will have caramel flavoring. Thats OK. You were probably thinking of another customers order. Yes. Im sure youre correct. Here or to go. Didnt I ask for it to go?
SIRA SZDE
Ahmet : Patron : Ahmet : Patron :

HOW WOULD YOU YOUR TURN SAY IT? Yukardaki konumay ve dier kalp cmleleri de kullanarak ikayeti olan mterilere ALITIRMALAR yant vermeye aln. EXERCISES 1. A customer is complaining that his coffee is cold. UYGULAYIN 2. A customer says that he has not ordered a cheese sandwich. LETS THNK 3. A customer K says T A P that the peanuts are not very tasty. BOOK 4. The bartender spills the drink. NTERNET INTERNET 5. The customer complains that he has waited too long for his check. DKKAT
USEFUL INFORMATION
ATTENTION
Resim 4.7 AMALARIMIZ OBJECTIVES
ay baheleri Kaynak: http://www.eynesil .gov.tr/index.php? option=com_conte nt&task=view&id= 166&Itemid=1
nsanlar bir kafeye veya bara gidince bir eyler yerler ve ierler. Bu blmde size ay, kahve ve iecekler konusunda genel bilgiler sunmaya alyoruz.
Tea
Do you know who drank tea first? It really is not possible to answer this question but there is a little story about the beginning of tea.
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According to the legend, about 2737 BC, the Chinese emperor, Shen Nung, who was interested in plants and herbs, was sitting under a tree. His servant gave him a glass of boiled water and some leaves from the tree fell into this glass. Instead of throwing it away, the emperor tried to drink it and liked it. The tree was Camellia Sinensis, and the drink that came from its leaves is what we call tea today. Of course it is not possible to know if this story is true but the first tea drinkers were the Chinese. Tea spread to the world from China. The words for tea also come from two different Chinese dialects. Mandarin and Cantonese: Cha and Amoy te. Tea is a soft drink. It is prepared by pouring hot boiling water over the tea leaves. Tea is one of the most widely drunk beverages. Tea comes from a bush/plant called Camellia Sinensis. After tea is harvested there is a long process of drying it and getting it ready for tea lovers. However, depending on the process we get different types of tea. Here are some: Green tea Black tea White tea : The tea leaves are dried very quickly in an oven. : The tea leaves oxidize and become rich in their flavor. : The tea leaves are picked just as they are starting with silky hair on their leaves. Flavored teas : Black tea leaves are mixed with natural flavors. One of the most famous flavored tea is Earl Grey where the black tea is mixed with bergamot oil. Black tea is mostly mixed with fruits or spices. Some types of flavored teas would be vanilla tea, apple tea, orange tea, cinnamon tea etc. Tea is the most common drink in the world after water. However, different cultures drink tea differently. In Tibet, for example, yak butter is added to tea. In Russia a samovar must be used. In England, many people drink their tea with milk. Did you know that 60.2 billion cups of tea is drunk in English every year? There are teas that do not come from tea leaves. They are called Herbal Teas. Herbal teas are made from dried fruits, flowers, leaves, seeds, roots or spices. They are mixed with hot water for a short time. There is a great variety of herbal teas such as chamomile (papatya), linden tea (hlamur), cinnamon(tarn), sage (ada ay), rosehip (kuburnu), lemon, apple, strawberry or mint, etc.
Resim 4.8 ay ve st Kaynak: http://www.telegrap h.co.uk/health/healt hnews/8408416/Mil k-in-tea-could-bepreventing-weightloss.html Resim 4.9 Bitki aylar Kaynak: http://www.octaviat ea.com/pages/TeaGuide-PageFour.html
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Resim 4.10 Kahve yemenden mi gelir? Kaynak: http://my.opera.co m/bnur/blog/2012 /02/08/bir-kahvesonras-giden-birkahve-sonras
Coffee
Where does coffee come from? Just like tea, coffee also has a story of its beginning. In Cofa, Ethiopia, a shepherd named Kaldi noticed that his goats were very lively. They were dancing from one small tree to another. They were eating small red berries. He ate some of these red berries himself. He, too, like his goats was dancing and felt very energetic. The red berries contained the coffee beans. At the beginning, in Africa, they ate the coffee beans. From Africa coffee beans spread to the Arabian Peninsula. There, the Arabs roasted and boiled the coffee beans. It became a favorite drink. From there coffee spread all over the world. Coffee berries are red. After they are picked, coffee beans are separated from the berries and dried. The color of dried coffee is green. When it is roasted it becomes black. The taste of coffee changes according to the regions it is grown. When you go to a coffee house, you notice that there are different types of coffees that you can order. You will find short list of different types of coffees and their descriptions. Espresso :Hot water mixed with coffee under pressure. Strong coffee without milk. Cappucino :Coffee that combines steamed milk. Chocolate is put on the top. Caffee Late:Coffee made with steamed milk. Mocha :Espresso coffee with hot chocolate and steamed milk. Americano :Coffee and hot water. Decaf :Coffee contains caffeine. Coffee with reduced caffeine is called decaf. Half caf :Coffee drink made half decaffeinated and half caffeinated coffee beans. Extra shot :When making coffee, it is measured in shots. Therefore, extra shot means who want very strong coffee.
Resim 4.11 iekten kahve tanesine kadar kahve bitkisi Kaynak: http://www.livingra inforest.org/aboutrainforests/rainfore st-berries
Resim 4.12 Different cup for different tastes Kaynak: http://funnypicturesblog.com/2012/05/ 30/types-of-coffee/
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Soy Non-fat
:It is coffee latte made with soy milk. :It is coffee with milk. However, the milk used has less fat in it-it is called skimmed mild. Iced coffee :It is any kind of coffee served with lots of ice, a cold drink. Irish coffee :It is coffee with whiskey and cream. Sometimes sugar is added. Turkish coffee:Finely ground coffee mixed with cold water and cooked over slow fire with or without sugar. Something to drink A bar is a place where you can order alcoholic or non-alcoholic drinks. We have talked about how to order drinks, alcoholic or non-alcoholic, at the beginning of this unit. Let us talk about bars in general. One of the most important persons in a bar is the bartender. A bartender must be a person who is good with people. He/She must have good people skills and be very patient. What is expected of a bartender: Greeting the patrons, talking to them, helping them with their drinks, making them suggestions, serving them their drinks, thanking them when they leave and keeping the bar clean. A good bar has a good stock of materials to mix or create good alcoholic or nonalcoholic drinks. :Gin, Vodka, Rum, Whiskey, Wine, Tequila, Cognac and of course Beer. :Apples, Lemons, Oranges, Pineapples, Strawberries, Limes, Bananas, Fruits Cherries. Fruit juices :Apple, Cranberry, Grapefruit, Lemon, Lime, Orange, Pineapple and Tomato. Liqueur :There are many different types of liqueurs, to name a few: Cointreau (Orange), Amaretto (Almond), Crme De Cacao (Chocolate), Crme De Menthe (Mint), Kahlua(Coffee). Mixers :Lemonade, Cola, Cream, Eggs, Milk, Soda, Tonic, Water, Coffee, Tea, etc. Others :Ice, Cinnamon, Olives, Salt and Pepper, Tabasco sauce, Worcestershire sauce. There are many different kinds of mixed drinks you can ask at a bar or a cocktail lounge. It is not possible to have a complete list. Below you will find the names of some popular or well known and some new non-alcoholic and alcoholic drinks. Here is a list of a few Non-alcoholic drinks: Taken from http://www.quora.com /Drinking-alcohol/What-are-some-good-non-alcoholic-drinks-to-order-at-a-bar Arnold Palmer Cassius Clay Cinderella iced tea and lemonade. red fruit punch and iced tea 2 oz. Club Soda, 1 dash grenadine, 1 oz. lemon juice, orange juice, and pineapple juice. Nada Daiquiri A daiquiri made without any liquor Dolce & Gabbana A drink consisting of diet Coke and grenadine syrup Muddy Water Cola and orange juice. Phil Collins 7-Up with Lemonade as opposed to Tom Collins which is alcoholic Shirley Temple Sprite and grenadine syrup, often with orange juice. Liquors
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Here is the list of some popular alcoholic drinks. We have given recopies for a few.Taken from http://www.webtender.com/statistics/all-time-top.html Mojito Rum, Lime juice, sugar, soda water Long Island Iced Tea Vodka, Tequila, Rum, Gin, cola, lime or lemon peel Cosmopolitan Vodka, lime juice, cranberry juice Margarita Tequila, lime juice, salt Sangria Red wine, sugar, slice of lemon, slice of orange, thin slices of apple, brandy, soda water White Russian Vodka, coffee liqueur, light cream Tequila Sunrise Tequila, orange juice, grenadine Screwdriver Vodka and orange juice Martini Gin, Dry Vermouth, green olive Bloody Mary Vodka, tomato juice, lemon juice, Worcestershire sauce, Tabasco sauce, lime Strawberry Daiquiri Strawberry schnapps, rum, lime juice, powdered sugar, strawberries Black Russian Coffee liqueur, vodka Tom Collins Gin, lemon juice, sugar, club soda, cherry, orange slice Bu blmmzde son olarak iki bardaklarn renelim.
Resim 4.13 ki bardaklar Kaynak: http://www.five diamondhospit ality.com/site/i ndex.php/fivediamondtraining/onlin e-traininbeverage-costbudget/poorpour-practices/
High Ball Used For: Mixed Drinks
Rocks Used For: Wine Glasses Smaller Mixed Drinks Used For: Shots of Alcohol Wine Overice
Shot Glasses Used For: Shots of Alcohol
Beer Plisner or Mug Used For: Beer
Champagne Flute Used For: Champagne
Snifter Used For: Brandy
Martini Used For: Martinis
rish Coffe Glass Collins Glass Used For: Used For: Larger Mixed Drinks Coffe or Hot Alcoholic Drinks
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Resim 4.14 Russian tea glasses Kaynak: http://www.outblus h.com/women/hom e/dining/russiantea-glasses-andholders/ Image courtesy of http://www.freedigit alphotos.net
Resim 4.15 Turkish tea glasses Kaynak: http://okjasmine.blo gspot.com/2012/01/ cay.htm
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Bu blmde nitemizin konusu erevesinde kullanlabilecek olas szcklere yer veriyoruz. kiler nasl add (v) : fill (v) : mix (v) : pour (v) : shake (v) : Stir (v) : yaplr to join or to unite to put in as much as possible to combine or blend into one unit to empty from a container to move something back and forth to move slightly gratuity/tip (n) : money given to the waiter or bartender as an extra to say thanks for the service happy hour (n) : a short period of time in a bar when the alcoholic drinks are cheaper last call (n) : last chance for someone to order an alcoholic drink before everything closes liqueur (n) : an alcoholic drink with a sweet taste over charge (v) : to ask for more money from a customer (sometimes by mistake)
ki smarlama szckleri chilled (adj) : cold double (adj) : double the liquor; two shots of liquor in one drink neat (n) : without ice on the Rocks : with ice. tall (adj) : means in a bigger glass. top shelf : means premium; the very best with a twist : usually adding lemon to the drink with salt : putting salt on the rim of a glass Baka faydal szckler beverage(n) black coffee (adj+noun) booze (n) bottle opener (n)
:drink coffee without milk :alcoholic drink :a kitchen tool used for opening bottles cocktail (n) :an alcoholic drink mixed with fruit juice coffee maker (n) :a machine that makes coffee automatically condiment (n) :types of sauces added for flavor corkscrew (n) :a tool used to remove the cork from a wine bottle designated driver (adj+n) :a person in a bar or a party who does not drink so that he car drive other people free refills (adj+n) :drinks that are renewed without any cost
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1. What is not included in a mocha? a. water b. espresso c. chocolate d. cinnamon e. hot milk 2. Which one of the following will not be in the menu in a bistro? a. sandwiches b. cakes c. cookies d. soft drinks e. alcoholic drinks 3. What does happy hour mean? a. A time when all the customers are happy. b. A time when drinks are cheaper. c. A time when all the waiters are happy. d. A time when the cook is happy. e. A time when the customers do not pay for their drinks. 4. If you are very tired and want to wake up very quickly, which of the following drinks will help you? a. double espresso b. double martini c. cola d. orange juice e. a smoothy 5. Who is a designated driver ? a. a person you hire to drive your car b. a person who drives you around all night c. a person who does not drink in the bar for safe driving d. a person who is chosen by the waiter e. a person who drives a taxi 6. Which one of the following does not indicate where IN is used? a. to indicate the years b. to indicate cities c. to indicate countries d. to indicate days of the week e. to indicate seasons 7. Which of the following shows the meaning of neat? a. no milk b. no salt c. no ice d. no juice e. no fruit 8. Who were the first tea drinkers? a. Japanese b. Turkish people c. Indians d. Chinese e. Arabs 9. What color are the coffee berries? a. black b. red c. green d. brown e. yellow 10. Which of the following is not one of the duties of a bartender? a. Greet the patron b. Talk to the patrons c. Serve the patrons d. Keep the bar clean e. Ask for tips from the patrons
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Answer key to Test yourself 1. d 6. d 2. e 7. c 3. b 8. d 4. a 9. b 5. c 10. e 11. on 12. in on 13. in 14. in 15. at in Answer key to Its your turn 4 1. Kahvenizi nasl iersiniz? 2. * Not too sweet, please. *With milk and cream. 3. If you do not want anything in your coffee your order Black coffee. 4. What is your pleasure? 5. On the rocks mean a lot of ice in your drink. Answer key to Its your turn 5 A Waiter : Good afternoon. What can I get for you? Customer : What kind of coffee do you have? OR Can I see the coffee menu? Waiter : he coffee menu is written on the board. Customer : Ill have some coffee. : How would you like that? Waiter Customer : Black, no sugar. Waiter : Would you like something to eat? OR Can I get you something to eat? Customer : Id like something thats not sweet and not too greasy. Waiter : I recommend our sandwiches with cheese, tomatoes and cucumbers. Customer : Yes, that sounds good. Ill take one of those. Waiter : Anything else? OR Would you like anything else? Customer : I think thats enough for now. Thank you. Waiter : I will be back with your order shortly. OR Ill bring you order right away. B 1. Good evening. How can I help you? OR What would you like to have? 2. No ice for me. OR Straight. 3. Can I see the menu? OR I would like something to eat. 4. Ill be right back. OR Coming up. 5. Anything else. OR Would you like another?
Answer key to Its your turn 1 1. It opens at six oclock. 2. Many customers come early in the morning for a cup of coffee or a smoothie. 3. Early in the morning you can get breakfast, smoothies and coffee all day long and at night something light to drink and delicious mezes. 4. There is the happy hour. Customers can have light drinks. 5. Customers from hotels and beaches. 6. They like the drinks and the smoothies. 7. Customers are happy and they leave good tips. 8. Customers who come to the bistro give them food. 9. He started working at the Bistro four years ago. 10. They like her smoothies. Answer key to Its your turn 2 1. The morning may be nice for Ahmet, but it is not nice for him. He does not feel well. 2. He means that during happy hour he was happy because he drank a lot. 3. He wants to coffee that is double the normal size. 4. The double size of coffee has a lot of caffeine in it and it will wake people up. 5. They say that they come to Antalya for the sun and Filizs smoothies. 6. They like the smoothies made of strawberries. 7. Fresh ingredients. 8. They decide to come and drink smoothies in Antalya. Answer key to Its your turn 3 1. in 2. on 3. at 4. on 5. in 6. on 7. at in 8. on 9. in 10. at
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Answer key to Its your turn 6 1. I am sorry sir. I will bring you a new one immediately. 2. I apologize. I must have misunderstood you. OR The cook must have confused the orders? 3. I suggest you try the pistachios. OR I will bring you fresh ones. 4. My apologies sir. Let me help you clean up. 5. I am sorry sir. This is a very busy time. I will bring you your drink right away.
Talalla, Renee. 2008. English for Restaurant Workers. Burbank: Compass Publishers, Inc. Jones, Leo. 2005. Welcome! Students Book: English for the Travel and Tourism Industry. Cambridge: Cambridge University Press. Zwier, Lawrence J., Caplan, Nigel. 2007. Everyday English for Hospitality Professionals. Burbank: Compass Publishers, Inc. http://www.goodcocktails.com/bartending/order_mixe d_drink.php#back http://www.merriam-webster.com/dictionary/mix http://www.drinksmixer.com/guide/1-1.phphttp: //www.tea.co.uk/tea-a-brief-history-of-the-nationsfavourite-beverage history of tea http://www.teasource.com/merchant2/merchant.mvc?S creen=CTGY&Store_Code=TeaSource&Category_C ode=Kinds http://www.nationalgeographic.com/coffee/ax/frame. html http://cocktails.about.com/od/professionalbartending/t p/barservice_tips.htm
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TURZM N NGLZCE-I
Amalarmz - Our Aim

Bu niteyi tamamladktan sonra; Bir konaklama tesisinde mteriye sunulan cretsiz hizmetlerin neler olduu aklayabilecek, Bir konaklama iletmesinde mterilerin farkl gereksinimlerine cevap vermek iin ne tr tesisler olduu saptayabilecek, Konaklama tesisinde kalan konuklarn ne tr sorular beklentileri olduu konusunda bilgi edinecek ve bu konularda bilgi verme becerilerinizi gelitirebileceksiniz.

Vocabulary used to describe facilities in hospitality industry

AMENITIES AND FACILITIES LET US READ HOW WOULD THEY SAY IT? A LOOK AT THE LANGUAGE TROUBLE SHOOTING - SORUN ZME USEFUL INFORMATION - FAYDALI BLGLER
Amenities and Facilities
Amenities and Facilities

AMENITIES AND FACILITIES
ou kii tatil iin kendisine bir konaklama yeri ararken, o kurumun kendisine ne tr imknlar sunduunu, ne tr ek tesisleri olduunu ve kalaca odasnda ne tr cretsiz hizmetlerin bulunduunu aratrr. Genelde insanlar tatile giderken kendilerini evlerindeki gibi rahat ettirecek her eyi- rnein, sa kurutma makinesi, havlu vb.- yanlarnda tamak istemezler. zellikle ocuklu aileler, ocuklarna ait tm oyuncak ve oyunlar bavullarna doldurmak istemezler. Bu tr basit ama onlar iin nemli olan hizmetleri kaldklar otelde bulmalar onlar iin nem tar. Bazen de aile fertleri farkl farkl gereksinimlerine cevap ararlar-yzme havuzu veya internet hizmetleri gibi. Bu blmde otellerde veya konaklama kurumlarnca sunulan hizmet ve imknlar anlatmann olas szck daarc ve kalplar zerinde duruyoruz.
Resim 5.1 Gzel bir yzme havuzu ve yannda deniz Kaynak:http://www.freedigitalphotos.net/images /view_photog.php?photogid=3974>Image: njaj / FreeDigitalPhotos.net
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LET US READ
Aadaki okuma paras farkl tesisleri olan ve konuklarna farkl hizmetler sunan bir otel hakknda bilgi veriyor. Reading 1: When vacationers are making choices about hotels, one of the most important factors is the quality and quantity of amenities and available facilities. There are certainly different amenities for different target audiences. For example, there are active, or high-energy vacationers, who always want to be doing something that will keep them moving- such as exercise rooms, pools, and outdoor sports. There are also the sedentary or low-key visitors who also like activity, but they want to watch someone doing that activity. That is, they dont want to be the ones who are actually doing the activities. The amenities that best suit this target population are places to eat, drink, relax, and watch entertainment. Finally, there are the families, who can be a mixture of high and low energy. Maybe the kids want non-stop activity, but the parents want to take it easy. A perfect example of such a location is the Sea Turtle Holiday Village in Kemer. The Sea Turtle has something for everyone. There is a spa with a Turkish bath, indoor and outdoor exercise facilities, two swimming pools, one twelve-person Jacuzzi, four bars, two restaurants, three cafes, a supervised play area for children under seven, a wide selection of water sport opportunities - from kayaks to jet skis - plus nightly live entertainment. Guests can also join organized morning runs and bicycle tours, or afternoon yoga classes. The list of amenities offered by vacation hotels is growing each year, and the guests are greatly benefitting from these.
SIRA criterion SZDE 1. What is one that vacationers use to choose a place to stay? YOUR TURN 2. What does target audience mean? ALITIRMALAR EXERCISES 3. What types of vacationers are described in the reading? UYGULAYIN 4. DescribeLETS the THNK active vacationer. KTA P looking for places to eat, drink, and relax? 5. Which group is BOOK 6. What types of amenities do families generally look for? NTERNET INTERNET 7. Sea Turtle Holiday Village is a perfect example of what? DKKAT 8. Every year, what ATTE N T I O are N guests benefiting from? AMALARIMIZ OBJECTIVES
Resim 5.2 ocuk oyun ister Kaynak: http://www.freedigitalphotos.net/images/view_photog.php?photogid=2280>Image: digitalart / FreeDigitalPhotos.net
5. nite - Amenities and Facilities
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Resim 5.3 Otel banyosunda olsa iyi olanlar Kaynak:http://www.f reedigitalphotos.net/images/view_photog.php?photogid=1824>Image: nuchylee / FreeDigitalPhotos.net
Reading 2: Otellerin sunduu hizmet veya sahip olduklar tesislerin neler olabileceini aklayan bir okuma paras. What do hotels offer? Many hotels like to call themselves a home away from home. Therefore, they must offer a comfortable and safe environment for their guests. As a hotel goes from one star to five stars, the amenities and facilities available for its guests increase in quality and quantity. However, as a standard feature each hotel room must have a nicely made clean bed, if it is en suite, a clean shower, clean towels, a television and a telephone, a closet for hanging clothes, a hairdryer and an iron. The complimentary toiletries such as shampoo, hair conditioner, soap and other cosmetics are almost standard in each room. Of course, if there is a nice sitting area with some comfortable chairs, a desk to write on, may be a mini refrigerator that is called mini bar with drinks and snacks, you would be adding to the amenities the hotel is offering. An in room coffee or tea maker might just be what the guests need after a long day outside. As the hotel goes up in the star scale the hotels offer more and guests request more such as in room internet access and free Wi-Fi. In the past only the business men travelled with their computers. These days families and even romantic couples do not leave their computers at home. Free Wi-Fi helps guests keep in touch with their business or friends. 24-hour room service might be what some people who really want their comfort and like their breakfast early in the morning or their dinner after a long day to be served in their room need. A hotel may offer a swimming pool, a sauna, number of restaurants and a business center or even a casino to their guests for their use and enjoyment. The list of facilities is endless. Here is the list of facilities Beverly Hilton Hotel offers to guests.
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Banquet, Meeting & Conference Facilities 24 hour Room Service Airport meet-and-assist (extra charge) Babysitting service (extra charge) Bar/lounge Boardroom Boutique/Gift Shop Business Center Club/Concierge Level Concierge Fitness Center/Gym Golf nearby Grand Ballroom
Hair Salon/Barber Handicapped Access Jacuzzi/Whirlpool Limousine service (extra charge) Multi-lingual Staff Pet Friendly Private Dining Room Sauna Security Spa Steam Bath Swimming Pool - Outdoor Weddings & Celebrations
Taken fom: http://www.luxurytravelmagazine.com/property/las-ventanas-al-paraiso-loscabos-mexico-luxury-hotels-resorts.php
The geographical location of the hotels also determines what types of facilities they can offer. If a hotel is a mountain resort, then we cannot expect scuba diving facilities. Guests also like to know about the facilities around the hotel like historical sites, a very popular night club or a famous panoramic view. The hotel staff should be able inform their guests about them. What you need to do is, when you make your reservations, choose the one that fits your personal taste and how you like to spend your vacation.
1. What are some of the standard amenities in a hotel? YOUR TURN 2. Name some of the toiletries that can be found in a hotel room? ALITIRMALAR EXERCISES 3. What is in a mini bar? UYGULAYIN LETS THNK 4. Why do people like to have in room internet access? KTAP B O some OK 5. Why would people like to use room service? N T E R N of E T facilities a hotel may have? 6. Give examples INTERNET 7. Beverly DHilton K K A T Hotel says that they have multi lingual staff. Why is that ATTENTION important? 8. Can youAMALARIMIZ think of other types of facilities a hotel can offer other than the ones OBJECTIVES mentioned in this reading passage? 9. Name some of the facilities that may be around a hotel? 10. In your opinion what is the most important amenity in a hotel?
SIRA SZDE
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Otele gelmek isteyen bir konuk otelin tesis ve hizmetleri konusunda bilgi almaya alyor. Staff Member : Thank you for calling the Sea Turtle Holiday Village. How may I direct your call? Guest : I am thinking about making a reservation, but I have some questions Id like to ask about your hotel. Staff : Then I may be able to help you. What questions do you have? Guest : We are a family of four, and we are going to come for a week. I want to make sure theres enough for us to do. Our kids dont like to be bored. Staff : I understand completely, sir. How old are your children? Guest : Five and eight. Staff : And how would you describe your familys activity level? Are you very active? Or, do you like to relax? Guest : Yes. My wife and I are looking for a relaxing week. But our kids are very energetic. Staff : Well then, I think we have something for all of you. For your kids, we have two swimming pools, both of them have shallow ends that are one meter deep. Guest : Do they have lifeguards? Staff : Yes, of course. Also, for you and your wife, each pool has a jacuzzi and a full-service bar, in case you want to relax while your children are playing. We also have activity staff who play games with the children throughout the day. And, if its raining, there is an indoor recreation center with staff who supervise the children and keep them busy with games and educational activities. Guest : And what about water sports? What do you have for my wife and I, or the kids. Staff : We have a lot of things to do. From kayaks to jet skis to water skiing, to windsurfing, to para-sailing. We have fully trained staff who provide one on- one lessons in how to enjoy any of the activities.
Resim 5.4 Jet ski Kaynak: http://www.freedigita lphotos.net/images/vi ew_photog.php?photo gid=194>Image: Tony Dowson / FreeDigitalPhotos.net Resim 5.5 Para sailing Kaynak: http://www.freedigita lphotos.net/images/vi ew_photog.php?photo gid=1058>Image: Arvind Balaraman / FreeDigitalPhotos.net
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Guest : Can the kids do any of these? Staff : We dont allow children to do these alone. We require adult supervision. And any time the children are on the water, they must wear a life vest. Guest : And what about meals. Staff : We have three different restaurants to choose from. Three meals per day from any of these restaurants are included in the price of your stay. Guest : Is there some after dinner or evening activity? Staff : Absolutely. Every night we have a live variety show that includes dancing, traditional folk dancing, or traditional Turkish music and singing. Guest : Is there something specifically for the kids? Staff : For younger guests, there are movies, live entertainment, teen dancing, and a variety of games that are organized by our activity staff. Guest : Sounds like there is plenty to do for all of us. Staff : Also, I forgot to mention that if you are early risers, we have organized runs and bicycle tours. Guest : Do we need to bring bikes? Staff : No. But we do have a limited number of bikes, so you must sign up in advance to guarantee a bike. Guest : This sounds like a good place to have a vacation. Can I speak with reservations? Staff : Certainly. Please hold while I connect you.
Resim 5.6 Wind surfing Kaynak: http://www.freedigitalphot os.net/images/view_photog .php?photogid=2285>Im age: M - Pics / FreeDigitalPhotos.net
WHAT WOULD YOUR YOU TURN SAY? Yukarda okumu olduunuz konumadaki rnekleri de kullanarak aadaki hizmetler hakknda soru sormaya aln. ALITIRMALAR EXERCISES 1. Entertainment tonight 2. Evening UYGULAYIN activities for our children. LETS 3. Water sports THNK for children. 4. Water sports supervised. KTAP 5. Swimming pool. BO O K 6. Spa. NTERNET 7. Restaurants. I N T E RNET
SIRA SZDE
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8. Jacuzzi. 9. Lessons for water skiing. 10. Morning activities. Resim 5.7 Water ski Kaynak:htttp://www. freedigitalphotos.ne t/images/view_phot og.php?photogid=75 1>Image: Paul Martin Eldridge/Bala
A LOOK AT THE LANGUAGE Bu blmde balalardan rnekler greceiz. Ancak tm balalar ve fonksiyonlar tartmak yerine, bu nite kapsamnda kullanabileceimiz balalar zerinde duracaz. A conjunction is a word that connects other words or groups of words. There are coordinating conjunctions that combine two equal or similar parts. Most common ones are and, but, or... AND: It is commonly used to join two similar ideas or entities; The hotel has a sauna and a tennis court. It is also used to show a surprise element, an unexpected result; The hotel has many nice facilities and it is very cheap. BUT: It is commonly used to join to contrasting ideas; The hotel is cheap but it is far from the center of town. It is also used to mean except; The bar serves all the drinks but beer. Another group of conjunctions are subordinating conjunctions. The conjunctions join two clauses. A clause is a group of words which consists a subject and a verb. For example take I like the hotel and It is expensive. These two clauses have a subject and a verb. When we join these clauses with a conjunctions one of them becomes a dependent clause. It means that it cannot exist alone. Let us join these two sentences Although I like the hotel, it is very expensive. Here if we only have Although I like the hotel it cannot really mean much by itself, because it is dependent on the second clause called the independent clause. Subordinating conjunctions can show contrast or cause and effect. Some of the most common subordinating conjunctions that indicate contrast of ideas are: although, whereas, while...
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Although the hotel has many facilities, they do not allow pets. While the XX hotel has a swimming pool, YY hotel has a sauna. XX hotel is near the sea, whereas YY is far away. Some of the most common subordinating conjunctions that indicate cause and effect between ideas are: because, since... I dont like XX hotel because it is not very clean. Since YY hotel is far from the seaside, I dont want to stay there. The last group of conjunctions we will talk about is the correlative conjunctions. A correlative conjunction consists of a pair of conjunctions. Their function is basically similar to coordinate conjunctions. Correlative conjunctions always join grammatically equal elements -nouns with nouns, adjectives with adjectives or clauses with clauses. The parts that they join are equal to one another. These conjunctions always are placed before the parts they join. Some of the most common correlative conjunctions are: either ..... or : I will either go to Antalya or Marmaris for vacation.(giving choices) neither ..... nor : XX hotel has neither a swimming pool nor a sauna. (negative meaning) not only ..... but also : XX hotel not only has a swimming pool but also a sauna.(positive meaning)
SIRA SZDE
Its your turn-imdi YOUR TURN sra sizde 4 Fill in the blanks with appropriate conjunction: and, but, although, while, because, ALITIRMALAR eitheror, neither or, not only but EXERCISES 1. I wanted more towels - some shampoo from the housekeeping. UYGULAYIN 2. I do not like people smoking around me - I am eating. LETS THNK 3. The hotel has - an outdoor pool - indoor pool as well. 4. I do notK want T A P any dessert - I am full. B O K has five restaurants, I still asked for room service. 5. - theOhotel 6. We ordered something cold to drink - some sandwiches. NTERNET I N Treceptionist ERNET 7. - the - the concierge could find my lost luggage. 8. My children Ahmet - Aye both wanted to go the pool - it was DKKAT closed. ATTENTION 9. We stayed and extra night - we really wanted to go to the concert. AMALARIMIZ 10. It rained all the time - we did not leave the concert.
OBJECTIVES
A LOOK AT THE LANGUAGE USED FOR TALKING ABOUT FACILITIES Aada otel mterilerinin hizmet ve tesis sorarken ve otel personelinin onlar yantlarken kullanabilecekleri kalplara rnekler bulacaksnz. How to ask about amenities and facilities: Where can we (find, see) - ? I am looking for (restaurant, shopping center, historical site, book store) Do you know where I can find (restaurant, shopping center, historical site, book store) - ?
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Could you recommend a (restaurant, shopping center, historical site, book store) - ? Is there a ........... in the hotel? How to answer these requests: You might want to try (give a name of a place) Well, one of my favorite places is (give a name of a place) You may enjoy (shopping, visiting, seeing, going to...) I would highly recommend (give a name of some place) We have .......
Resim 5.8 Horseback riding Kaynak:http://www.freedigitalphotos.net /images/view_photog.php?photogid=503 >Image: Tina Phillips / FreeDigitalPhotos.net
A. Aada ayr otelin sunmu olduu tesis ve hizmetler YOUR listesini bulacaksnz. TURN Bu listeleri dikkatli okuyarak aralarnda en an farkl hizmetin neler olduunu bulmaya aln. ALITIRMALAR EXERCISES 1. __________________________________________________________________ 2. __________________________________________________________________ UYGULAYIN LETS THNK 3. __________________________________________________________________
KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES
SIRA SZDE
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HOTEL 2 HOTEL 1 Las Ventanas al Paraiso, A Rosewood Conrad Koh Samui Resort & Spa Resort - Los Cabos, Mexico - Exclusive Thailand 5 Star Luxury Hotel 5 Star Luxury Hotel Fishing (extra charge) FACILITIES
24 hour Room Service Airport meet-and-assist (extra charge) Babysitting service (extra charge) Banquet, Meeting & Conference Facilities Bar/lounge Beach Club/Service Boat Rental (extra charge) Boutique/Gift Shop Butler service Concierge Doctor on call Fishing (extra charge) Fitness Center / Gym Golf nearby Hair Salon/Barber Horseback Riding (extra charge) Jacuzzi/Whirlpool Kayaking/Canoeing Massage therapy (extra charge) Multi-lingual Staff Pet Friendly Pre-Arrival Coordinator Private Pools Sailing Sauna Scuba Diving (extra charge) Spa Swimming Pool - Infinity Pool Tennis Court(s) Water Sports Whale watching (seasonal) Weddings & Celebrations Golf Course on property Fitness Center / Gym Jacuzzi/Whirlpool Kids Club Scuba Diving (extra charge) Spa Swimming Pool - Outdoor Tennis Court(s) Water Sports Weddings & Celebrations Banquet, Meeting & Conference Facilities 24 hour Room Service Airport meet-and-assist (extra charge) Babysitting service (extra charge) Banquet, Meeting & Conference Facilities Bar/lounge Boat Rental (extra charge) Boutique/Gift Shop Business Center Concierge Doctor on call Fitness Center / Gym Kids Club Library Massage therapy (extra charge) Multi-lingual Staff Private Pools Sailing Sauna Scuba Diving (extra charge) Spa Swimming Pool - Infinity Pool Water Sports
HOTEL 3 Grey Cliffs Ranch - Three Forks, Montana Luxury Guest Ranch
Banquet, Meeting & Conference Facilities Babysitting service (extra charge) Breakfast Complimentary Croquet Lawn Fishing (extra charge) Golf nearby Handicapped Access Helipad Hiking Horseback Riding (extra charge)
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Resim 5.9 Yoga Kaynak:http://www.fr eedigitalphotos.net/i mages/view_photog.p hp?photogid=1789>I mage: lobster20 / FreeDigitalPhotos.net
Hot thermal springs Massage therapy (extra charge) Private Check-in Private Dining Room Safari / Wildlife viewing Security Shooting Skiing Star gazing Water Sports Weddings & Celebrations WiFi - Complimentary in-room Winter Sports/Activities Airport meet-and-assist (extra charge)
B. Using the information about the hotels construct 10 sentences with conjunctions. Example: Grey Cliffs Ranch has both horseback riding and fishing facilities.
TROUBLE SHOOTING - SORUN ZME

1. The Business Center nternet hizmetlerinden memnun olmayan bir konuk bir otel personeli ile konuuyor. Guest Gront Guest Staff Guest Staff Guest Staff Guest Staff calling front desk : Do you have a Business Center? Desk Staff : Yes we do, sir. : Is it open twenty-four hours? : Im sorry, it is not. It is open from six a.m. to ten p.m. : Why do you close it? : We dont staff it all the time because very few people use it at night. : You mean, if I need to get in the business center to print something, I need to wait until the morning? : That is correct, sir. : That is ridiculous. In most hotels Ive stayed in, the business center is open twenty-four-seven. : I understand that sir. However, what we found was that after hours, people were using the business center for non-business related activities on the Internet, and guests found this disturbing. So, we had to limit its hour to when it could be staffed. : I cant believe this. Do you also charge to use the business center? : There are fees for some of the services provided. : Such as? : There is a fee to use the Internet in the business center. Five lira for ten minutes, ten lira for thirty minutes. : What? Thats crazy. Why should I have to pay to use the Internet? : Im sorry sir. We found that this was the best way to guarantee that guests who really needed the computers would have access to them. : Im paying a ton of money to stay here, and you want to take more from me when you should be providing this service for free? I think this may be the last time I stay here.
Guest Staff Guest Staff Guest Staff Guest
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Staff
: Im sorry sir. Ill make sure that I share your concerns with the hotel management. Guest : No need to. Ill do it myself. 2. Kids... Out of the Pool! Guest to maintenance staff : The pool is filthy. Staff : Sorry? Guest : The pool is dirty. Its disgusting. When was the last time it was cleaned. Staff : We have a strict cleaning schedule. The pool is cleaned at the end of the day, after it is closed, and in the morning, before it is opened. Guest : Then explain to me why the same dead bee is floating in the pool that was there yesterday. Staff : Maam, I supervise the cleaning of the pools. I can guarantee you that this pool was cleaned less than six hours ago. Guest : How do you explain the bee? I dont want my children swimming in a pool that has not been cleaned Staff : Maam, Im sorry you feel that our pool is not clean. We have a lot of bees die in this pool. They accidentally land on the water and then they cannot fly away. Guest : I still dont believe you. I will report this to the management. Staff : As you please, maam.
SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES SIRA SZDE Aada belirtilen konuk ikyetlerine yant vermeye aln. Daha nceki YOUR TURN nitelerden de fikir edinebilirsiniz. 1. A guest ALITIRMALAR is complaining that there are not enough towels in the room. EXERCISES 2. A guest thinks that the pool is cold. UYGULAYIN LETS THNK 3. The children are unhappy that there is not a game room. KTAP 4. A guest complains that his TV is broken. BOOK N T E R N E T that the food at breakfast was not enough. 5. A guest complains INTERNET
USEFUL FAYDALI BLGLER A T INFORMATIONTENTION

Bu blmde size bilgi edinmek iin yararlanabileceiniz internet kaynaklarndan sz etmek istiyoruz. Conde? Nast Traveler, http://www.cntraveler.com. Bu blmde AMALARIMIZ OBJECTIVES okuyacanz bilgilerin bazlar size bu kaynaktan derlenerek aktarlmtr. Daha fazlas ve daha ilgin bilgiler iin istediiniz zaman bu siteye bavurabilirsiniz. Ayrca, http://www.luxurytravelmagazine.com ve ShermansTravel.com internet sitelerinden de seyahat konularnda iyi bilgiler edinmeniz mmkn. A: Hotel rating system: Stars Hotels have classifications depending on size, location and who may stay. Hotel star rating system differs from country to country. For example, the American star system is different than the European system. European star system is based on 4 stars; the American system has a 5 star system. American Automobile Association uses diamonds for hotel classification instead of stars.
DKKAT
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Even though the star system can be confusing, they are still good guidelines for guests when they make their decisions. They can inform us about the hotels. We know that a 1- star hotel is not as luxurious as a 5- star hotel. If you are looking for some basic amenities, all hotels. If will have them. The more luxurious the amenities become the higher the star f you are looking for room service, internet access, fitness center or multiple restaurants, then you might like to stay at a hotel with 3 or more stars. A three star hotel will be less expensive but will be comfortable and offer you basic amenities like internet access. Of course, a five star hotel will be very luxurious and expensive. B: Favorite hotel amenities Are you interested in learning about what guests prefer in terms of amenities in a hotel? An on line travel journal Luxury and Resort Travel asked guests of different hotels, What is your favorite hotel amenity? The answers may surprise you. Here are top five amenities the travelers voted for. The guests, 41.18%, voted for in room internet access. This may not be surprising. In the past business people travelled with their computers. These days most people take their lap tops or notebooks with them when they travel. They want to stay in touch with their family or friends. In the second place the guests said 24 hour room service. The guests who wanted 24 hour room service are usually the outdoor types. They may be too tired to go out after a long day on the beach or the pool. All I want is clean sheets came in third place. Now, this choice is more like a Turkish choice dont you think? If you are on a holiday, why would you like to stay in your room? Well, some travelers who answered said that they wanted satellite, flat screen TV. Families who travel with their children and pets like to have services and amenities that can take care of them. 11.76% of the travelers voted for reliable babysitting services and pet care. Of course hotel amenities and services can be in many different forms. You may have your shoes shined at night, the hotel may offer you handmade personal towels or you may just be happy with free shampoo and a hair dyer in the room. In the website, http://www.cntraveler.com there is a list of real interesting services and amenities offered by hotels. Just for fun let us look at some of them. At Tides Riviera Maya hotel in Mexico, luxury holiday village, there is a soap concierge. A soap concierge? He stops by the villas and makes slices of different soaps to offer to the guests. Trying different soaps guests decide which soap they would like to use. If you think this is interesting, check this one.
Resim 5.10 Kaynak:http://www. huffingtonpost.com/ 2010/08/12/7-mostoutrageoushotela_n_675729. html#s124509&title= Soap_Concierge_ Tides
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Resim 5.11 Kaynak: http://www.huffingt onpost.com/2010/ 08/12/7-mostoutrageous-hotela_n_675729.html# s124512&title=Para glide_Arrival
In Oman Six Senses Hideaway at Zighy Bay hotel offers three different ways to arrive at their hotel: By speedboat, by Jeep, or by the help of a professional paraglider and fly in to the hotel through cliffs. How about a personal butler? A person who will help you with anything you need. They will prepare your bath for you, serve you breakfast or prepare the clothes you want to wear that day. These days many luxury hotels offer personal butler services. But a baby butler? At Keswick Hall, located at the foot of the Blue Ridge Mountains in Virginia, new mothers can call on the baby butler. This special type of butler warms bottles, feeds the baby, helps the baby to sleep and puts the baby in a special crib. In general they help the mother. If you like ghosts or ghosts stories, then you must go and stay at the Hotel Galvez in Galveston, Texas. On Wednesdays and Thursdays each October guest can participate in a ghost hunt tour.
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Bu nitemizde hizmet ve tesislerden sz ettik. Aslnda tm unite boyunca kullandmz szckler bu konunun szck daarcn oluturuyor. Ayrca hepsini burada sralamak yerine sizlere bu kez turizmde kullanlabilecek bir ka deyimle tantrmak istedik. Deyimleri hem metin ierisinde greceksiniz hem de ayrca tanmlarn bulacaksnz. When you are planning a holiday you must do your homework and try to find out about different hotels and holiday options. Last year, I stayed at this hotel which was a stones throw from the sea side. Unfortunately, this hotel fell short of my expectations and I had to pay through the nose for everything. At this moment, I am staying at a small boutique hotel in South of Turkey. The little town I am staying is out of this world. The hotel personnel take very good care of me, I am in good hands. The director of the hotel is so nice he fells over himself to make me feel at home. When I arrived at an unearthly hour after driving for almost a day, I was dog tired. But my room was so nice and my bed was comfortable that I slept like a log. to do your homework: Do research, ask around, find answers to your questions before planning a stones throw away: Very near, close by to fell short of my(someones) expectations: Something that is not really good enough for you to pay through the nose: Very expensive out of this world: Very nice and extraordinary in good hands: to be safe and cared for to fell over himself (oneself): to try very hard an unearthly hour: Time that is either too early in the morning or too late at night dog tired: very tired to sleep like a log: to sleep very well

You will find the description of services and amenities of Disney's Animal Kingdom Villas - Kidani Village taken from their own website: http://disneyworld.disney.go.com/resorts/animalkingdom-villas-kidani/services-amenities/ Please read the text and answer the questions. Services and Amenities at Disney's Animal Kingdom Villas
taken from the website http://disneyworld. disney.go.com/resorts/animal-kingdomvillas-kidani Room Service Room service at Disney's Animal Kingdom Villas Kidani Village is available from 6:00 a.m. to midnight, 7 days a week and includes both Africaninspired cuisine and American fare from the kitchen. You can also pre-order from the menu and enjoy a spectacular dawn or dusk from your balcony. Massage & Fitness Center Survival of the Fittest Fitness Center at Disney's Animal Kingdom Villas Kidani Village is located near Samawati Springs Pool. The minimum age requirement for the fitness center is 14 years of age. An adult must accompany Guests under age 18 at all times. Zahanati Massage & Fitness Center at Disney's Animal Kingdom Villas Jambo House is located on the first floor off Giraffe Trail and Uzima pool. This spa and salon offers massage therapy, skin care and body treatments and features steamrooms for men and women, saunas and the latest in fitness equipment including free weights, treadmills, ellipticals, bicycles and stair climbers. Lockers are available.
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Open from 6:00 a.m. through 9:00 p.m. A personal trainer is also available by appointment. In-room service is also available for an additional cost. Babysitting and Child Services Located on the first floor of Disney's Animal Kingdom Villas Jambo House near the Uzima pool deck area, Simba's Cubhouse is a supervised activity center for children ages 3 to 12 that is open daily from 4:30 p.m. to midnight. At this delightfully themed playspace, children are invited to play videogames, enjoy dinner and snacks, watch Disney movies and interact with other kids their age, while parents are off experiencing more adult-oriented fare. Together with independent childcare provider Kids Nite Out, Disney's Animal Kingdom Villas Kidani Village also offers you the convenience of one-toone in-room babysitting, allowing you the flexibiity to enjoy your vacation your way. You can even reserve a childcare specialist to accompany you and your family during your visit to the Parks, providing a helping hand where needed. To make a reservation for Simba's Cubhouse or inroom babysitting, please contact Disney's Animal Kingdom Villas Kidani Village front desk or Concierge during your visit. Concierge Assistance Available to Resort hotel Guests 7 days a week, from 7:00 a.m. through 10:00 p.m. Located in the main lobby, the concierge can help you purchase Park tickets, make dining reservations and secure show seats. Parking Self-parking is located in front of the main entrance to the lobby and under the building (on the first floor). There are elevators from the first floor parking to guest room corridors. Valet parking is available. Laundry Facilities/Services Laundry room is located next to the arcade at Disney's Animal Kingdom Villas Kidani Village.
Services for Guests with Disabilities This Resort includes an accessible path of travel from arrival to the lobby area, as well as to accessible Guest rooms; restaurants; merchandise locations; Community Hall; pools; and exercise and laundry facilities. Wheelchair-accessible transportation is available. This Resort hotel offers accessible rooms for Guests with disabilities including wheelchair and hearing accessible rooms. TTY equipment is available upon request at check-in. Service animals are welcome throughout the Resort with designated relief areas. Accessible parking or valet parking is available. Complimentary wheelchairs are available on a firstcome, first-served basis and cannot be reserved in advance. Guests are also welcome to bring their own wheelchairs to the Resort. Learn more about services for Guests with Disabilities. Or, for additional accessibility information, please call (407) 934-7639. Room Amenities Alarm clock with MP3 player Cable TV DVD player Wi-Fi is available in all Guest rooms and in select public spaces Coffee maker Mini-fridge Microwave Iron and ironing board Hair dryer Makeup mirror Full-length mirror Ceiling fan Safe 1. What types of food can you order from the room service? a. African and American b. African and European c. American and European d. African and South American e. European and Chinese
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2. Which days can you order food from the room service? a. Tuesdays b. Mondays c. Fridays d. Saturdays e. All of the above 3. Which one of the following is not offered by the Zahanati Massage and Fitness Center? a. Massage therapy b. Skin care c. Face lifts d. Body treatment e. Steam rooms 4. Which one of the following is not one of the babysitting and child services offered? a. Kids Nite Out b. One to one in room babysitting c. Simbas Cubhouse d. Childcare specialist e. Kinder garden 5. How long is Simbas Cubhouse open? a. From 4:30 am until 12:00 am b. From 4:30 pm until 12:00 pm c. All day long d. From 8:00 am until 7:00 pm e. Only in the mornings 6. What can a disabled person do if he/she has not brought his/her wheel chair? a. Buy a new one at the resort b. The resort will buy a new one c. Just stay in the room d. There are complimentary wheelchairs e. Drive in his/her car 7. Which areas are not accessible to guests with disabilities? a. Restaurants b. Movie house c. Pools d. Community hall e. Exercise facilities
8. What is a service animal? a. An animal trained to help a disabled person. b. An animal who likes to play with children. c. An animal who fallows scents to find missing persons. d. An animal who accompanies policeman. e. An animal trained to find bombs. 9. Where is the laundry room? a. First floor of Disneys Animal Kingdom Villas b. Near Jumbo House c. Next to the arcade at Disneys Animal Kingdom Villas d. Near Samawati Springs Pool e. On the first floor of Giraffe Trail 10. Which of the following are not included in the rooms? a. Coffee maker, cable TV, DVD player b. Mini fridge, microwave, alarm clock c. Iron , ironing board, hair dryer d. Library, computer, USB e. A safe, make up mirror, Wi-Fi
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Answer key to test yourself 1. a 2. e 3. c 4. e 6. d 7. b 8. a 9. c 5. b 10. d Do you have any water sports activities for children? Are the water sports for children supervised? Is there an indoor swimming pool? How late is the spa open in the evening? Are there restaurants that we can order from late at night? 8. Can our children use the Jacuzzi? 9. Do you have instructors for water skiing? 10. I get up early in the morning. Do you organize morning activities? Answer key to Its your turn 4 1. And 2. While 3. Not only . But 4. Because 5. Although 6. And 7. Neither nor 8. And/but 9. Because 10. But Answer key to Its your turn 5 1. Whale watching - Las Ventanas al Paraiso 2. Croquet Lawn Grey Cliffs Ranch 3. Kids Club Conrad Koh Samui Resort and Spa There are other differences, these are just examples, read carefully and find out more for yourself. Answer key to Its your turn 6 1. I will talk to the housekeeping right away. OR I will have the housekeeping bring more towels to your room. 2. It is a very cold day outside, it could be the reason. OR Our pool is heated but there is a technical problem. It will be warm soon. 3. The game room is in the basement, I think your children might have missed it. OR I am sorry we do not have a game room, but we have quite a nice video room for children. 4. Which room are you in? I will have the technical staff come to your room right away. 5. We never had such a complaint, sir but you can always ask for more food. 3. 4. 5. 6. 7.
Answer key to Its your turn 1 1. They check the facilities and amenities a hotel offers. 2. The patrons or customers who will come to the hotel. 3. Three kinds of vacationers are described: the energetic vacationers; calm sedate vacationers and families who go on a vacation together. 4. An active vacationer will go outdoors, exercise, go for walks and swim. 5. The calm, low-key vacationers will not want to be active. 6. They look for activities and facilities for their children. 7. Sea Turtle Holiday Village is a good example of a hotel or holiday village that is good for families. 8. The guests benefit from facilities that the hotels offer more and more. Answer key to Its your turn 2 1. A clean bed, a shower, clean towels, a television, a telephone and a closet for hanging clothes. 2. Shampoo, hair conditioner, soap and some other cosmetics like moisturizers. 3. A mini bar is a small refrigerator. 4. Especially businessmen like to contact their partners or offices while travelling or people like to be in touch with their friends. 5. They may be too tired to eat outside. 6. Swimming pool, exercise rooms, a sauna, a number of restaurants or a business center where they can get internet service. 7. It is nice to meet someone who speaks your language when you arrive at a hotel. 8. Horseback riding, wind surfing or cliff climbing. 9. Historical sites or natural wonders. 10. A clean room. (This question is very personal, give your own answer) Answer key to Its your turn 3 1. Is there live entertainment tonight? 2. Does your hotel have evening activities for our children?
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Reference - Kaynaka
Inghilleri L., Solomon M., Schulze H. (2010). Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. New York: American Management Association AMACOM. Venison, P. (2005).100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do. New York: iUniverse, Inc. Wyatt, Rawdon. (2007). Check your English vocabulary for Leisure, Travel and Tourism. Downloaded on May 2012 from http://www.scribd.com/doc/ 89806105/15/Services-amenities-and-attractions Favorite Hotel Amenities: Poll Results - What Luxury Resort Readers like most in Their Hotels | Suite101.com http://jennifer-w-miner.suite101. com/favorite-hotel-amenities-a4656#ixzz1s1e6LPlr http://www.msnbc.msn.com/id/36829319/ns/ travel-travel_tips/t/navigating-hotel-star-system/ http://www.huffingtonpost.com/2010/08/12/7 -most-outrageous-hotel-a_n_675729.html#s124507 http://www.forbes.com/2008/08/19/luxury -hotel-amenities-forbeslife-cx_rr_0819travel.html http://blog.shermanstravel.com/2012/06/20/enticinghotel-tours-showcase-amazing-art-haunted-historyand-more/#more-8045
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TURZM N NGLZCE-I
Amalarmz - Our Aim

Bu niteyi tamamladktan sonra; lk defa gittiimiz bir kentte veya turistik meknda grlecek yerlerin nereleri olduunu sorma; Konuklara farkl yerel meknlar konusunda bilgi verme; Konuklar farkl yerlere ynlendirme, yol-yn tarif etme konularnda rnekler grerek bilgi ve becerilerinizi gelitirebileceksiniz.

Yol, yn sorma ve anlatma konusunda yaplar ve szck daarc

WHERE TO GO HOW WOULD THEY SAY IT? A LOOK AT THE LANGUAGE TROUBLE SHOOTING USEFUL INFORMATION
Local Sight Seeing
Local Sight Seeing

WHERE TO GO
Tatilimizi planlarken nasl bir tatil istediimize gre kararlar veririz. Gezmek istiyorsak gitmek istediimiz yerleri dnrz. Dinlenmek istiyorsak nerede dinleneceimize karar vermeye alrz. Ne tr tatil yaparsak yapalm, gittiimiz yerlerde tarihi, farkl ve ilgin yerleri gezmeyi ve grmeyi isteriz. Bu nitemizde, niversitemizin bulunduu Eskiehirden yola karak baz kalp cmlecikler ve olas konuma rnekleri sunuyoruz.
Resim 6.2 Pamukkale Resim 6.1 Nereye gitmeli Kaynak: http://www.freedigit alphotos.net/images /view_photog.php?p hotogid=1152>Im age: jscreationzs / FreeDigitalPhotos. net
Resim 6.3 stanbul - Famous silhouette
Reading Local sightseeing certainly needs no description for places such as Istanbul or Kuadas or Pamukkale. However, there are many unique, less-popular towns,
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villages, and islands around Turkey with local attractions that draw visitors from far and wide. These may be natural wonders, man-made, or even a mixture of both. A prime example of this off the beaten path tourism is Seyitgazi, in the countryside outside of Eskisehir. This rural village has a history reaching back to 3500 BC. During the Ottoman Empire, Seyitgazi was an important stopping point between Istanbul and Baghdad. Another example is Bozcaada, a small island in the Aegean Sea, near anakkale. According to one well-known travel guide, it is one of Turkeys best kept secrets. The island has beautiful beaches, fantastic winding narrow streets, and the rugged remains of a mysterious fortress, whose exact age no one knows. The island also has an intriguing wine industry that has experienced considerable growth in recent years. It is locations such as Seyitgazi and Bozcaada that are not on the route of the average tourist, but still worth seeing. In fact, because these locations are still not very popular, they may be more attractive than the more famous points on the tourists map.
SIRA SZDE YOUR TURN ALITIRMALAR EXERCISES UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT Seyitgazi ATT E N T I O N Mausoleum AMALARIMIZ OBJECTIVES
SIRA SZDE paray ne kadar anladk? Yukarda okuduumuz YOUR TURN 1. In the first sentence above, what needs no description mean? 2. In the second sentence, what does draw mean? ALITIRMALAR EXERCISES 3. In the next sentence, what does These refer to? 4. In the same sentence, what does both refer to? 5. Why wasUYGULAYIN Seyitgazi important during the Ottoman Empire? LETS THNK 6. What is one of Turkeys best kept secrets? 7. No one knows what about Bozcaada? TAP 8. What has K happened in recent years on Bozcaada? B OOK 9. What is not on the route of the average tourist? 10.What do you think NTER N E T off the beaten path mean? INTERNET
Resim 6.4
Resim 6.5 Yazlkaya
Kaynak: 1resimler. com
Kaynak: 1resimler. com

Eskiehirde bir otelde Concierge ile bir konuk arasnda geen konumay okuyun. Bu konuma bize Eskiehir hakknda bilgi verirken, kendi kentimizle ilgili olarak da bilgi verme konusunda da yol gsteriyor.
6. nite - Local Sight Seeing
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At the hotel in Eskisehir Concierge : Good day. How can I help you? Guest : Im here on business, but I have an extra day to see some local sights. Do you have any recommendations? Concierge : Absolutely. You have a number of interesting options. Let me start by asking if you have a car. Guest : Yes, I do. Concierge : That certainly expands your options. There are some wonderful choices within the city itself. For these, you wont need a car. Or, if you feel like driving outside the city, there are some tremendous historical sites that would make a good day-trip. Guest : Tell me about some of the day trips. Concierge : Well, there are two historic sites that I would recommend. First, there is Seyitgazi, which was established in the first millennium. It is named after a Muslim saint and battle warrior. The thing to see is the tomb and shrine for the saint. Guest : How long does it take to get there? Concierge : It is about forty-five kilometers directly south of Eskisehir. It will take about an hour to get there. A little further south on the same road is Yazlkaya, which was a holy site for Phrygians. It is also called Midas City. It has fascinating carvings from the sixth BC. It is about seventy-five kilometers from Eskisehir and will take you about one and a half hours to drive there. Guest : How is the drive? Concierge : Well, I havent been there in a while, but from what I remember, it is mostly two-lane roads that pass through a number of small villages. If the weather is good and youre not in a hurry, its a beautiful drive. Guest : Are there places to eat or get gas? Concierge : You may think about taking a sandwich or a picnic with you. Also, its probably a good idea to fill up your tank before you leave town.
Resim 6.6 Odunpazar Evleri Resim 6.7 Odunpazar Evleri
Kaynak: Gezipgordum.com-Courtesy of Sami Altnay
Guest : OK. Ill think about those suggestions. And what about in-town? Concierge : Within Eskisehir, there are two other choices. First, I would highly recommend Odun Pazar. There is also the river tour. In fact, you can probably do both in one day.
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Guest : Tell me about the first place you mentioned. Concierge : Odun Pazar is a very old section of town. There are lots of old, wooden houses that show you traditional Ottoman architecture. Many of the houses have been restored by the municipality. You can tour some of the houses. There are also some very nice cafes and shops with craftsmen doing work by hand with meerschaum. Guest : What is that? Concierge : It is a unique mineral that is mined only in Eskisehir. Perhaps you have seen meerschaum pipes before. Guest : Oh, yes! The beautiful pipes with the intricate carvings of old men. Can you see people doing the carving? Concierge : Yes, you can. Guest : That, I want to see. It sounds like Im touring...O... Concierge : Odun Pazar. Guest : Yes, O-dun Pa-zar. And do I drive around, take a bus, or walk? Concierge : I would highly recommend walking. However, it is a little hilly. It can be a little tiring. But, its worth it. Guest : No problem. I like walking around and taking photos. Now what about the other place you mentioned? Concierge : The river tour. If the weather is nice, this is also a good way to see an interesting part of the city. The tour is in the city center. You can take a gondola, like in Venice, or there is a small river boat that does group tours. Guest : How long does it take? Concierge : The tour is less than an hour. Its very relaxing and you can do lots of people-watching on both sides of the river. Guest : I think Ill have to do the day-trips outside the city the next time Im here. Im driving back to Izmir in two days, so Ill save my driving for then. Concierge : If you have any other questions, please let me know how I can help. Guest : Thanks very much.
Resim 6.8 A Meeerchaum Pipe (Lleta) Resim 6.9 Lleta Oyma rnekleri
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SIRA SZDE Yukardaki konumadan ne anladk? YOUR TURN 1. What does a day trip mean? ALITIRMALAR EXERCISES 2. Who is Seyitgazi? 3. How far is Yazlkaya from Eskiehir? UYGULAYIN LETS THNK 4. Why does concierge suggest that guest visit Odunpazar? KTAP BOOK 5. What is meerschaum?
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D veren K K A T otel personeli Aada herhangi bir ziyareti veya turist ile onlara hizmet A T kalplarndan TENTION veya onlara yardm etmeye alan kiilerin soru veya yant rnekler bulacaksnz.
Questions about asking for suggestions or information: Do you have any suggestions/recommendations on places I (we) must visit in Do you have any suggestions/recommendations for things to do in Do you have any suggestions/recommendations for historical places to visit? I am running out of ideas, where should I go to shop for a nice gift? Hello, I would like to get some information about Can I recommend some nice, authentic local shops? How far is from here? How long does it take to go - from here? Asking for directions: Could you tell me how to get to Do you know where the - is? I am looking for this -(this address OR name of a place, street..) Is this the right way to Can you give me directions to How do I get to from here? What is the best way to go to -? What is the shortest way to get to ? Making suggestions: is definitely worth visiting. You really should (need to) pay a visit to There are some nice places to visit . However, they are not anywhere near here. If youd like to have a general idea about the city, why dont you take a guided tour? I would suggest/recommend that you go to to shop for authentic gifts. -is not very far away from here. is a short walk from here. There are no busses (the metro does not get here) but you can take a taxi. It takes only a couple of minutes to get to - from here. There are some nice concerts, and plays that you can go to.
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Giving directions; Go straight ahead and turn left/ right. Take the first/second turn to your left/right. It is near/next to/between/opposite to You are going the wrong way, you must turn Continue for about a kilometer, you will see after that keep going until you get to - (giving directions to someone who is driving) If you take the next right/left then walk about a block you should be there. It is a five minute walk, but the walk is up hill. If we do not know the answers: I am sorry, I dont know. I am sorry, I am not from around here. Bu kalplarn yukardaki konumada nasl kullanldna ve sfatlarla nasl desteklendiini bir kez daha inceleyin. There are many unique, less-popular towns, villages, and islands. (unique, less-popular) These may be natural wonders, man-made, or both. (natural, manmade) This rural village has a history reaching back to 3500 BC. (rural) During the Ottoman Empire, Seyitgazi was an important stopping point. (important) The island has beautiful beaches, fantastic winding narrow streets, and the rugged remains of a mysterious fortress. (beautiful, fantastic, narrow, rugged) The island also has an intriguing wine industry. (intriguing)
Resim 6.10 Sorular, sorular, sorular Kaynak: http://www.freedigit alphotos.net/images /view_photog.php?p hotogid=1152>Im age: jscreationzs / FreeDigitalPhotos. net
Kullanabileceiniz sfatlardan bazlarn aada size listeliyoruz. Local Wooden Interesting Traditional Wonderful Intriguing Tremendous Soft Historical Brilliant Fascinating Intricate Two-lane Hilly Small Tiring Beautiful Relaxing Old HOW WOULD YOU YOUR TURNSAY IT? Bir turist size aadaki sorular yneltiyor. Hem konuma hem de kalp cmlecikleri gznnde ALITIRMALAR bulundurarak bu sorular yantlamaya aln. EXERCISES 1. I have two hours to go gift-shopping. Where should I go? 2. Where is a unique place to drink some Turkish tea or Turkish coffee? 3. Where isUYGULAYIN a nice place to go for a walk? LETS THNK 4. Are there any nice forests or gardens nearby where I can go for a walk? 5. I have half-a-day K T A P tomorrow. Are there any historic sites I can visit?
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6. Is there a place nearby where can I listen to some traditional music? 7. Is there a traditional food that I should eat while Im here? 8. Are there any holidays or festivals that I should be here for?
A LOOK AT THE LANGUAGE OF GIVING AND RECEIVING DIRECTIONS

Bu nitemizde pek ok yer ve yn tarif etmemiz gerekti. Size bu konuda yardmc olacak kalp cmleciklerden ve deyimlerden rnekler vermeye alyoruz. Step 1: Finding out about places you may need to go Question types: Excuse me. Is there a bank (a metro station, a tram stop, a bus stop, a railway station, a car park, taxi stand, book store, hospital, restaurant) near here? Excuse me. Is there a post office on stiklal Street? Different answers: Yes, there is. No, there isnt. Over there, near the police station. Its the first on the right. The book store is on the right. The bank is on the left. Its between the post office and the cafe. In front of the shopping centre. Its behind the taxi stand. Its next to the car park. Its across the street. I am afraid I dont know. Sorry, I dont live in this city. I am sorry, I am a stranger myself Step 2: Asking for directions for the place you want to go Question types: (Excuse me.) How can I get to..? (Excuse me,) can you tell me the way to? (Excuse me.) Where is the bus stop? (Excuse me.) Can you tell me the way to the Castle? How can I get to Ortaky (Galata Bridge, the metro station ,the Old Town Square, Topkap Palace, stiklal Street)? Where is the nearest hotel (post office, beach, caf, bakery)? Different answers: (lk rneimizde uzun bir tarif yapmamz gerekiyorsa ilk nce ve sonra gibi sralama zamirlerinin nasl kullanlabileceinin rneklerini veriyoruz. First Go down the street. / Go up the street. Go straight, to the traffic lights, Turn left and walk till you get to the traffic lights Go up the street. Walk three blocks up/down.
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Turn right. Turn left. Take the first on the right (on your right). Take the second on the left (on your left). Its the biggest/smallest (tall, red) building on the left. Go along Oxford Street. Go straight on. Turn left at the roundabout. Go through the .into .Street. Go over the bridge. Go through the park. Go to (pass) the town square. Then
Final sentences: Youll see (find) post office in front of you. You cant miss it. Step 3. Asking about the distance: Question types: Is it far from here? How far is it from here? Different answers: If it is near: No, it isnt far. Just a few minutes on foot. No, it isnt very far. You can walk there in ten minutes. 10 minutes by car/on foot. 5 minutes walk. Its no distance at all. If it is far: Well, it is quite far. Youd better take a tram (take a bus, go by tram, go by bus, a taxi) It is not near, you can take number 5 bus (take Opera tram and change at Kzlay), then get off at ------
TROUBLE SHOOTING
1. Finding a ride Eskisehir Hotel Concierge: Good day. How can I help you? Guest : Im here on business, but I have an extra day to see some local sights. Do you have any recommendations? Concierge : Absolutely. You have a number of interesting options. Let me start by asking if you have a car. Guest : No, I do not. Do I need one? Concierge : Well, there are a few historical sites outside of Eskisehir that are very interesting. One is from thirty-five-hundred BC. But, the nearest site is about forty-five kilometers away. Guest : Is it possible for me to find a ride there? Concierge : There may be a minibus that goes there.
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Resim 6.11 Nasl gitmeli? Kaynak: http://www.freedigit alphotos.net/images /view_photog.php?p hotogid=2280>Im age: digitalart / FreeDigitalPhotos. net
Guest
: And how long would it take me to get there by minibus? Concierge : I would say two or two-and-a-half hours. Guest : Hmm...Does the hotel have a shuttle? Concierge : Im sorry, sir. We do not. Guest : How about hiring a taxi? Concierge : It may be rather expensive. Guest : How expensive? Concierge : It may be one hundred lira for a day. Guest : Can I ask you to investigate this for me, please? Also, can you find out the cost and schedule of the minibus? Concierge : I most certainly will, sir. Guest : Thanks. Ill stop back in a couple of hours to see what youve found.
Resim 6.12 Eskiehir haritas Kaynak: http://www.1resimle r.com/r-eskisehirresimleri-372eskisehir-haritasi534.html
2. Lost Hotel Front Desk: Thank you for calling the Porsuk Hotel. How may I direct your call? Guest : We are staying at your hotel, and we are on a day trip to Yazlkaya, and I think were lost. Front Desk : Dont worry, well help you find your way. Guest : We are some place, but we dont speak Turkish and no one here speaks English.
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ekil 6.13 Ne tarafa gitmeli? Kaynak: http://www.freedigit alphotos.net/images /view_photog.php?p hotogid=721>Ima ge: renjith krishnan / FreeDigitalPhotos. net
Front Desk: Do you have a map or GPS? Guest : I feel stupid. We dont have a GPS in our car, and I accidentally left the map at the hotel. All we have are the directions we wrote down from the concierge. Front Desk : OK. Well figure it out. Do you have any idea where you are? Guest Front Desk Guest Front Desk Guest Front Desk Guest Front Desk Guest : : : : : : : : : Nope. How long have you been driving? Well, we drove to Seyitgazi... Ha...so you made it to Seyitgazi. Thats right. But after that, we must have taken a wrong turn. Where did you take the wrong turn? If I knew that, I wouldnt be lost! Good point. OK, let me ask you this. After you left Seyitgazi, did you turn left or right. Actually, from Seyitgazi, we went straight. After about ten kilometers, we turned right, but then we stopped because our directions dont tell us to turn right. Are there any signs pointing you to the next town? When we turned left, the sign said ifteler this way. We knew this was wrong, so we stopped. Im looking at a map. I bet youre near Bardak. Yes! We just passed a sign that said Bardak. OK. You want to head south, toward Akdere and Kay. If you see signs for either of these, youre on the right road. If you see signs for Orhaniye or ifteler, youre on the wrong road. Stop and turn back. When you get back to Bardak, turn left. When you get to Kay, which is about 10 kilometers from Bardak, turn right and you should see signs for Yazlkaya. OK. Got it. Thanks very much Please call if youre lost again. Or, call if you make it. Will do!
Front Desk : Guest : Front Desk : Guest : Front Desk :
Guest : Front Desk : Guest :

Write short YOUR responses TURN to help a tourist with the following problems: 1. Directions from your hotel to the nearest post office. ALITIRMALAR 2. Directions from your hotel to the nearest pharmacy. EXERCISES 3. My car has a flat tire. 4. There is nothing to do around here. UYGULAYIN 5. Can you LETS helpTHNK me find a local tour guide?
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SIRA SZDE
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USEFUL INFORMATION
Bu blmde okulunuzun da bulunduu Eskiehiri sizlere ksack tantmaya alacaz. Benzer bir ekilde siz de kendi kentinizi tantmaya alabilirsiniz. Lets talk about Eskiehir A little history: The fertile and peaceful lands between Sakarya and Porsuk rivers were home to many civilizations since the Stone Age. The history of Eskiehir runs from Hittites to Phrygians, to Greeks, Romans and Byzantium, and finally Ottomans. Eskiehir houses many myths and legends. Many has heard about the myth of Midas, the Phrygian king who turned everything he touched to gold, the story of Alexander the Great who solved the problem of untying the Gordion Knot, and Battal Gazi whose voice could kill many. Eskiehir today: Today, Eskiehir is a province located at the crossroad of railways and high ways. The city is a modern city worthy of young Turkish Republic. The city is accepted to be the Culture and Arts Capital of the Turkic World for the year 2013. Eskiehir is truly a culture and art center. It has a very active cultural life with continuous performances of the Municipal Theaters and the Symphonic Orchestra. The two universities located in the city, Anadolu University and Osmangazi University makes Eskiehir youthful and full of energy. Students find plenty to do in Eskiehir besides getting their college education.
Resim 6.14 A day at the stadium Kaynak: http://nesinefutbol.b logspot.com/2009/0 2/eskisehirdesevgililer-gunu.html
The city is also a great football city. Eskiehirspor, the soccer team that takes its name from the city is a favorite. If you are in Eskiehir, you should go to a game. The fans are fantastic. They even have a brass band to cheer the team.
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Where to go?
There are several things to do and see in Eskiehir. The Ottomanstyle houses, Kurunlu Mosque complex (1515) and Atl Han located in Odunpazar, the old town, the Porsuk River with its cruise boats and gondolas, theme parks of Sazova and Kentpark in the city and ruins of ancient Phrygian cities and temples outside the city.
Resim 6.15 Sazova Theme Park Resim 6.16 A sciene from the River Porsuk
Kaynak: Courtesy of Sami Altunay:www.GezipGordum.com
Kaynak: http://www.manzara.gen.tr/sehir-resimleri/eskisehir-manzaralari-47803.html
What is in Eskiehir?
Eskiehir is a prosperous city. Due to its location many investors like to start their business in Eskiehir. Its prosperity comes from the railroad and its factories: TLOMSA (the only locomotive engine factory), TUSA (aircraft parts and engine factory), sugar factory (one of the first established in the Turkish Republic), brick and tile factories, ET ( biscuit and food factory) and the strategic Turkish Air Force training base.
Resim 6.17 Meerschaum Carvings Kaynak:
http://www.sevdas elim.net/forums/s anatsal-resimlerressamlarincizme-resimlerisulu-boyaresimler/49206post210392.htm
What to buy?
When we talk about Eskiehir, it is necessary to mention Meerschaum. Meerschaum is a soft white stone which is mined in the Eskiehir province. The mineralogists call meerschaum sepiolite. It is lleta in Turkish. This white stone is carved into pipes which they are famous for,
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as well as beads, necklaces, earring and various other ornaments one by one. It is not possible to find two pieces of meerschaum carving that match each other. The artisans who carve meerschaum are trying to keep this art from dying. The Meerschaum Museum is a place to visit where you can learn about mining it and the art of carving it. Learn about prominent people from Eskiehir:
Yunus Emre
If you go to Eskiehir, you will find the name Yunus Emre used in many places. The main campus for Anadolu University is called Yunus Emre Campus, there are several streets called Yunus Emre and many buildings. So who is Yunus Emre that takes so much attention in Eskiehir? It is not easy to describe Yunus Emre in a short paragraph. Yunus Emre was a sufi mystic, a poet, a troubadour and a very influential philosopher. He has influenced Turkish literature and an outlook to life for the last seven hundred years. One of the main reasons why he is still very popular as he was in his day is his use of pure, simple Turkish. Even the complex and rich images he uses in his poems are easy to understand. His main concern was spiritual beauty adorned with eternal love of God, friendship, tolerance and love of humankind. His idea of God advocated that God was everywhere within each of us thus in every human being. Therefore, to Yunus Emre, love of God and love of humanity were one and the same, as his poem demonstrates. We love the created For the Creator's sake This humane poet, mystic, dervish, call him what you like is still appreciated by the Turkish people. His words are quoted, his poems turned into hymns are still sung and his teachings have gone beyond the borders of his home country. The fact that UNESCO celebrated 1991 as the year of Yunus Emre is proof of his world wide popularity. There many other poets who used his name, therefore, there are many locations that claim to have his grave. However, historical facts tell us that his grave is in Sarky, Sivrihisar, a township within Eskiehir province.
Resim 6.18 Yunus Emre Statue at the enterence of Anadolu University, Yunus Emre Campus Kaynak: http://www.eso.org.tr /index.php?page=co ntent/eskisehir&id=7
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Nasreddin Hodja
Hortu village in Sivrihisar township within Eskiehir is the birth place of yet another prominent historical character. Nasreddin Hodja. It will not be wrong to say that there are few people who have not heard of Hodja, as he is lovingly referred to by the Turks. This 13th century trickster, philosopher, pedagogue has been known for his quick wit, great humor and his ability to find answers to problems and dilemmas humans face each day. Nasreddin Hodja and his jokes are known not only in Turkey but throughout the world. He is referred to with different names in the Islamic world.
Resim 6.19 Nasreddin Hodja marking the center of the universe Resim 6.20 A book cover of Hodja Stories
Kaynak: http://www.resimvadisi.com/resim-komikbebek-resimleri-4656.htm
Kaynak: http://bircocugundunyasi.blogcu.com/nasrettin-hoca-fikralari/371469
The common people, institutions and social rules have received their share of criticism from Hodja. His satires cover people, state, culture or human frailty. He is capable of seeing the weaknesses in human psychology and finding a humorous way to talk about them. He can joke about everyday life as much as he can about life in general. He is not really a jester but rather a teacher. The realisms in his teachings are funny but still teach. That is why he is still popular in Turkey and outside Turkey. He moved to Akehir later in his life where he lived and died. To day his tomb is in Akehir with a huge door and a huge padlock on the door that leads to the tomb. Guess what? The other three sides of the tomb have no walls. Even in death he is teaching us. Every year there is a Nasreddin Hodja Festival where artists paint, draw and act in his honor. His jokes and stories are told today by people of different countries and in many different languages. And he is still capable of making us laugh and think.
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Here is a story that Hodja has told 700 years ago and is still valid. The story starts as most Hodja stories does One day Hodja was invited out to a wedding feast. He went to the feast with his daily clothes and nobody talked to him or offered him food. So he went back to his house and put on his fur coat. When he came back, everybody greeted him with respect and was offered plenty of food. When he started to eat, he started talking to the sleeve of his coat,Eat my coat, eat! When the host and others asked him what he was doing, he said; A few minutes ago, I was here with my daily clothes. Nobody noticed me. But when I put my fur coat on, I got your attention and respect. My coat got all the attention and respect, so it is my coat who should eat the food. There are many other things to talk about Eskiehir. But you can find information that interests you in many different web sites.
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Bu blmde size bir yeri, bir blgeyi, bir binay, bir manzaray veya doay anlatmanza yardmc olacak sfatlardan rnekler veriyoruz. alive (adj): full of life amazing (adj): wonderful beautiful (adj): something or someone with qualities of beauty bright (adj): shining, sparkling brilliant (adj): very bright calm (adj): without motion; without expression; quiet calming (noun): being quiet, colorful (adj): full of color, very bright creepy (adj): fearful, unpleasent crowded (adj): full of people, things deserted (adj): having nobody different (adj): not the same dry (adj): without water, without rain, without sense of humor enchanted (adj): full of charm fairytale like (adj):like a fairy tale fascinating(adj): being very interesting and attractive fresh(adj): very new, recently made harmonious: balanced with each other hilly(adj): slightly steep historical (adj): related to history, old hot (adj): physically full of heat interesting (adj): attractive, attention getting intricate(adj): complicated, complex intriguing(adj): imaginative, complex incredible(adj): unbelievable, astonishing interesting(adj): amusing, funny local (adj): from a particular region, regional magical(adj): full of magic, magnificent(adj): fine, extremely beautiful modern (adj): from modern times mysterious (adj): full of secrects mystical(adj): metaphysical natural(adj): produced by nature noisy(adj): not silent, full of noise old(adj): historical, aged, not new peaceful(adj): quiet, calm, serene perfect(adj): very correct, without fault pleasant(adj): attractive, lively, likeable quiet(adj): without sound, calm relaxing (adj): remarkable(adj): romantic(adj): rural (adj): sensational(adj): shiny(adj): silent(adj): small (adj): soft(adj): stormy(adj): calm, quiet unusual, extraordinary full of dreams in the country, not the city exciting, breathtaking, magnificant bright, full of light without noise, calm not big not hard, gentle, kind not nice weather,very windy and rainy; rude,fierce manners strange (adj): out of the ordinary, extraordinary terrific(adj): very intense; horrible, terrible; fantastic, superb tiring (adj): make someone tired, fatigue traditional (adj): customary, habitual tranquil (adj): calm, quiet, uneventful tremendous (adj): large in size; extraordinarily great tropical (adj): from the tropics two-lane (adj): a road that has two separate lanes ugly (adj): not beautiful unique (adj): being unequal; special unusual (adj): out of the ordinary urban (adj): related to city, belonging to the city warm (adj): medium temperature; not hot, not cold wild (adj): untamed; act unrealistically windy (adj): a lot of wind wonderful (adj): amazing; very very good; splendid wooden (adj): made out of wood
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1. stanbul is really well known by everybody, which one of the following would be a good way to describe Istanbul? a. stanbul needs no description. b. stanbul is in Turkey. c. stanbul is a big city. d. stanbul is on the Sea of Marmara. e. You must visit stanbul. 2. You want to visit a place which is of the beaten path, where will you go? a. To the center of a well known city. b. To a museum. c. To the library for research. d. To a hidden cave up in the mountains. e. To a travel agent. 3. Which sentence best completes the dialogue? Hotel Guest: Do you think I should visit the Topkap Palace? Concierge: ------------------a. I do not know anything about that palace. b. It is very crowded at this time of the year. c. Topkap Palace is definitely worth visiting. d. Topkap Palace is closed on Mondays. e. I do not know where Topkap Palace is. 4. Which question best fits to the answer given? Hotel Guest:----------------Receptionist: It only takes five minutes on foot. a. How far is the Topkap Palace from the hotel? b. How can I get to Topkap Palace? c. Where is Topkap Palace? d. Can you tell me where Topkap Palace is? e. I am lost. How shall I find Topkap Palace? Answer questions 5-7 by checking the diagram.
Kaynak: From linc3group.blogspot.com 5. You are at the camping site. Give directions to the post office. a. Walk down Kings Way. Go straight across Queens Avenue. Turn right on High Street. b. Walk down Kings Way. Turn right and again turn right at Oxford Street. Post office is on your right. c. Walk down Kings Way. Go down Queens Avenue until the traffic lights. Then cross the street. d. Walk down Kings Way. Turn left and cross the street. e. Walk down Kings Way. Go down Queens Avenue until the park. Then turn right on Princes Road.
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6. Give directions to the police station from the hotel. a. Turn left and go down Queens Avenue. It is the second on your left. b. Turn right and go up Queens Avenue. It is on Oxford Street. c. Turn left and go down Queens Avenue. Turn left on Princes road. Past the Clive. Street. The Police Station is on your right. d. Turn left and go down Queens Avenue. Cross the Avenue to Princes Road. It is on your right. e. Turn left and go down Queens Avenue all the way to Park Road. It is on your left. 7. You are at the camp site. Here are your directions. Where are you going? Walk down Kings Way. Go down Queens Avenue until the traffic lights. Then cross the street. It is the second on your right. a. Bank b. Theatre c. Shopping Center d. Museum e. Bakers 8. What is one thing that you might like to buy in Eskiehir? a. clothes b. shoes c. jewelery d. meerschaum e. lokum
9. Which one of the following is not one of the places to visit in Eskiehir? a. Kent Park b. Kz Kulesi c. Sazova Park d. Odunpazar e. Atl Han 10. What makes Yunus Emre and Nasreddin Hodja so popular? a. They lived in the 13th century. b. They both wrote important books. c. They both fought against Timur. d. Both of them wrote beautiful poetry. e. Both used the language of common people and could teach universal values.

1. a 6. c 2. d 7. e 3. c 8. d 4. a 9. b 5. b 10. e
Answer Key for Its your turn 1 1. The sentence is talking about stanbul and Pamukkale. Everyone knows something about stanbul or Pamukkale. Therefore, there is no need to describe them. Needs not description means something, someone or someplace is really well known. 2. Attract 3. These refers to many unique places, less-popular towns, villages and islands around Turkey. In other words, the places mentioned in the second sentence. 4. The sentence is These may be natural wonders, man-made, or even a mixture of both. Both means two things combined. In this sentence a combination of natural wonders and man made wonders. 5. It was on the road to Baghdad. 6. Bozcaada is one of Turkeys well kept secrets. A well kept secret means something a few people know about and do not talk about. 7. No one knows the age of the fortress in Bozcaada. 8. Wine industry developed and grew in recent years.
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9. There are well known places everyone knows how to go. Most tourist follow a pattern that is used by everyone. When a place is not on the route of the average tourist that place is not visited by many tourists. 10. Far away from places that tourist or people usually visit. Answer Key for Its your turn 2 1. When a you can complete a trip in one day, it is called a day trip. For example, if you can go to Ankara from Eskiehir in the morning and come back late afternoon, it is a day trip. 2. Seyid Gazi is an Islamic saint and a war hero. 3. Yazlkaya is fortyfive kilometers south of Eskiehir. It takes about an hour and a half to go there. 4. Because it is the old part of Eskiehir and there are many interesting houses and shop located in Odunpazar. 5. It is a white mineral mined only in Eskiehir. Pipes made out of meerschaum are very popular. Answer key for Its your turn 3 Bu sorularn yantlar ok farkl olabilir. Parantez iinde birka rnek veriyoruz. 1. If you have only two hour to shop, I suggest you go to Atlhan (Kapalar-Town Center) for authentic gifts. It is not very far away from our hotel. 2. There are nice cafs in town center (by the river, by the sea) where you can get tea or coffee. 3. There is a park by the river (you can take the paths in the forest). I am sure you will enjoy the scenery. 4. There are not gardens or forests where you can go for a walk near the hotel but if you take a taxi to the harbor (the sea side, the river) I am sure you will enjoy your walk in that area. 5. There is a fortress that you can try. But it is a difficult climb. OR We have two museums that you can visit. OR There are two historic mosques that you would like visiting. 6. There is a nice music bar around the corner where you can listen to traditional Turkish music. 7. In Eskiehir, we have ibrek that is authentic to our city. But you can go to any kebap house and have some traditional Turkish kebap. 8. We have Rose Festival (Strawberry Festival, Independence Day) but unfortunately this is not the right time.
Answer key for Its your turn 4 1. Turn left; go two blocks then turn right. You will see the post office. 2. There is a pharmacy right across the street. 3. I can call a garage for you. They will fix your tire. 4. That is not true. If you would like history, there is a museum; if you like shopping we have some very nice authentic shops; if you like to party, I suggest the disco at the hotel. 5. We have a resident tour guide at the hotel.
References - Kaynaklar
Boratav, Pertev Naili. 1996. Nasreddin Hoca. stanbul: Krmz Yaynlar Glpnarl, Abdlbaki. 2009. Yunus Emre Hayat ve Btn iirleri. stanbul: Bankas Yaynlar Halman,Talat. 1991. Yunus Emre and His Mystical Poetry. Bloomington: Indiana University Turkish Studies http://www.anglictina-online.cz/download/Hit7.pdf http://www.eskisehir-bld.gov.tr http://humanities.byu.edu/elc/Teacher/SectionThree/l esson1.html
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TURZM N NGLZCE-I
Amalarmz - Our Aim

Bu niteyi tamamladktan sonra; Konaklama tesislerinde karlalabilinecek acil durumlarda konuklarla grevliler arasnda geebilecek konuma rneklerini; Lokanta, restoran veya kafe gibi yemek yenen yerlerde karlalabilinecek acil durumlarda mterilerle grevliler arasnda geebilecek konuma rneklerini; Tbb veya farkl acil durumlarda kullanlabilecek kalp cmlecik rneklerini grerek bilgi ve becerilerinizi gelitirebileceksiniz.

Vocabulary about emergencies: Medical emergencies Non medical emergencies

ACL DURUMLAR LET US READ A LOOK AT LANGUAGE OF EMERGENCIES HOW WOULD YOU SAY IT? A LOOK AT LANGUAGE THE OF EMERGENCIES A LOOK AT THE LANGUAGE TROUBLE SHOOTING IN EMERGENCIES-TO DO LIST USEFUL INFORMATION
Emergencies
Emergencies
ACL DURUMLAR
Turizm sektrnde ister konaklama tesislerinde ister lokanta, restoran gibi yemek hizmeti sunan tesislerde olsun ama konuklar en iyi ekilde arlamak ve onlarn ihtiyalarn karlamaktr. Bu nedenle turizm alanlar her koulda hazrlkl olmak zorundadrlar. ok arzu edilmese de zaman zaman acil durumlarla karlamak mmkndr. Konuklarn kalp krizi, dme nedeniyle krklarnn olmas gibi ciddi salk sorunlar olabilecei gibi, paralarnn alnmas veya kymetli bir eyalarn kaybetme gibi sorunlar da olabilir. Dahas tesislerde yangn tehlikesi veya deprem gibi beklenmeyen acil durumlarla da karlalabilir. Bu nitede acil durumlarda konuklarla yaplacak konumalar rnek olaylar yardm ile irdelemeye alyoruz.
Resim 7.1 Acil durumda yardm gerekli Kaynak: http://www. freedigitalphotos.net/ images/view_photog. php?photogid=404> Image: SimonHowden / reeDigitalPhotos.net
LET US READ
Turizm endstrisinde alanlarn her eye kar hep hazrlkl olmalar gerekiyor. Aadaki okuma paras bu konu zerinde duruyor. In the tourism industry, certainly no one wants to think about emergencies, but every employee must be prepared. And the more planning and training that the hotel or restaurant or bus line does, the safer everyone will be if a real emergency occurs. In a hotel, whether you work at the front desk, in-
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housekeeping, or as the concierge, in an emergency, you should have a specific role to play. In a restaurant, whether you are in the front of the house or the back of the house, you too have a critical role to play in an emergency. For example, the front desk staff member has a major role in guest safety and security, especially on an evening or night shift when there are not many employees in the hotel. They are the control center of the hotel, responsible for checking the fire panel, calling 112, communicating with the staff, and meeting the fire trucks and ambulances. In the restaurant, this person may be the manager, the hostess, or the bartender. In either location, emergencies can be a fire, a heart attack, a patron choking on food, a guest accidentally falling down the stairs or someone having a medical problem like an unexpected toothache or a serious one like a asthma attack. Sometimes emergencies are not related to disasters or health issues, patrons may lose a valuable item, get their money stolen or be in a car accident. Whatever the emergency, there should be a plan, and staff must be trained and prepared to act quickly and properly.
1. What happens if more training takes place? YOUR TURN ALITIRMALAR 2. In the hotel, who has a specific role to play in an emergency? EXERCISES 3. In the restaurant, who has the critical role in an emergency - the front of the UYGULAYIN house staff orTHNK the back of the house staff? LETS K T A Pwho is in the front of the house? 4. In a restaurant, BOOK 5. In the restaurant, who is in the back of the house? NTERNET INTERNET 6. What type of an accident can happen in a restaurant? DKKAT ATTENTION 7. Name a few health related emergencies. AMALARIMIZ 8. Name a OBJECTIVES few non-health related emergencies. 9. What is the number to call in case of emergency? 10. How can a hotel be ready for emergencies?
SIRA SZDE

Konaklama tesisinde pek ok acil durumla karlalabilinir. Aadaki konumalar bu acil durumlara sadece birka rnek. This section looks at possible conversations that the staff might have with patrons in an emergency situation.
7. nite - Emergencies
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Resim 7.2
Situation 1: Fire Alarm
Yangn alarm Otelde olas bir yangn alarm sz konusu ve konuklardan birisi bedensel engelli. Guest (to hotel employee) : Can you tell me if the fire alarm is false or real? Employee : Maam we have a situation and you must evacuate your room. Guest : I understand that but my husband is in a wheelchair. What should I do? Employee : The elevators are not working in case of fire, so we need to get him down the stairs. Guest : Somebody needs to help because I cannot get him down the stairs by myself. Kaynak: Employee : Of course not. Which room are http://www.freedigitalphotos.net/images/ view_photog.php?photogid=1912>Image: you in? cbenjasuwan / FreeDigitalPhotos.net Guest : We are in room two thirty two. Employee : OK, the safest thing to do is get him to the stairwell. We will carry him from there. Guest : Please hurry. He has high blood pressure and he doesnt deal with stressful situations very well. Employee : If you take him to the stairwell on the second floor, well be there as soon as we can. Guest : Please hurry.
Situation 2: Guest falls and cuts self (head) in the restaurant

Bir restoranda mterilerden birisi kayarak ban arpyor. Restaurant Employee : Maam, are you OK? Customer Employee Customer Employee : Im not sure. What happened? : You tripped and fell, and hit your head. : How bad is it? : It could have been worse. You cut your ear in the fall. We have cleaned your wound. We are waiting for an ambulance to take you to the hospital. : Its really starting to hurt. I cant believe this is happening. I was supposed to meet some friends here for dinner tonight. Now, Ill probably be on the way to the hospital when they get here. : Well inform your friends once they arrive.
Resim 7.3 lk yardm
Customer
Employee
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Customer : What did I do? Employee : Well, you were coming out of the restroom and you must have tripped on something. Customer : How did I cut my head, though? Employee : You must have hit your head on the table or chair as you fell. Customer : How far is the hospital? Employee : About five minutes from here. Can I get you some water? Customer : I feel dizzy. I think Im going to faint. Some water would be good. Employee : You should stay seated. Dont lie down. All the blood will go to your head. Lets lean you against this wall over here. Customer : I cant stand the sight of blood. Employee : I think the ambulance is here. Well have you at the hospital soon.
Situation 3: Down the shaft

Otelde veya herhangi bir turistik tesiste konuklardan birisi kymetli kol saatini kazara asansr boluuna dryor. Guest Staff Guest Staff Guest Staff Guest
ekil 7.4 Kaybolanlar aramak
: I need your help. : What seems to be the trouble? : I lost my one-thousand dollar watch. : I am sorry to hear that, sir. Do you know where you lost it? : Yes, it fell down the elevator shaft. : How did that happen? : It was unbelievable. Just as I was getting on the elevator, the watch band broke, and my watch fell through the crack between the doors. Staff : Which floor were you on? Guest : The first. If I were on any higher floor, my watch would be a pile of metal and glass right now. Staff : Ok. I will get the manager immediately. We can get the elevator technician to get it for you. Guest : Thank you very much. Staff : Dont worry. Last month a woman lost her watch the same way and we got it back. Everything was Ok.
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ekil 7.5
A LOOK AT LANGUAGE THE OF EMERGENCIES

Aada farkl acil durumlarda kullanlabilecek cmleciklerden rnekler bulacaksnz. kalp
Acil durumlarda sakin ve ayakta kalmal
1. Talking about medical problems Salk sorunlarndan sz ederken ou kez have veya to be kullanlr. I have a headache a fever a cold the flu an earache a stomachache a toothache high blood pressure Kaynak: diabetes http://www.freedigitalphotos.net/imag asthma es/viev_photog.php?photogid=2664> Image: Stuart Miles /Free Digital I am ill/sick Photos.net cold dizzy hot allergic to asprin allergic to penicilin allergic to (names of food) (for example, eggs, milk,strawberry) Asking for medical assistance: I need a doctor. a dentist. Pharmacist. Possible conversations with the staff. Q : I have a headache, can you give me something for the pain? A1: I suggest you go the pharmacy. OR A2: We have a doctor in residence. Why dont you talk to him? OR A3: I advise you to go to hospital. 2. Talking about theft alnan eyalardan bahsetmek ve bu konuda konuklara yol gstermek iin kullanlabilecek cmle kalplar. Guest 1: Somebody stole my wallet. Guest 2: My diamond ring is stolen. Staff 1: We will inform the police right away. Staff 2: Do you remember when you last saw ? 3. Losing something Guest 1: I lost my passport. Guest 2: I lost my hand bag. Staff 1: Where did you lose it, do you remember? Staff 2: What was inside your hand bag? Staff 3: I will help you go to police. We must file a report.
Resim 7.6 Her yerde her zaman tehlike olabilir
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4. Talking about other disasters or accidents Guest : I hear the fire alarm. Staff : Please, stay calm and evacuate the building. Guest Staff Guest Staff Guest Staff
: There was a big explosion. : There is no cause for alarm. We have called the authorities. : I was not driving very fast but someone hit my car. : We will call the police. We will also call an ambulance. : Please, help. Somebody seems to be drowning in the pool. : Do not worry; our life guard is by the pool.
SIRAYOU SZDESAY IT? HOW WOULD YOUR TURN Aada belirtilen durumlarda konuk olarak alanlar nasl uyarrsnz veya bir alan olarak konua nasl yant verirsiniz. Yantlarnzda rnek konuma ALITIRMALAR EXERCISES rneklerinden ve kalp cmleciklerden yararlanabilirsiniz. (call to hotel front desk) My daughter fell in the bathroom and hurt 1. Guest: UYGULAYIN her leg. LETS THNK to front desk) I smell natural gas. 2. Guest: K(call TAP BOOK 3. Guest: (call to front desk) I think I have food poisoning. N TERNET INTERNET 4. (call to front desk) My husband is having a heart attack! DKKAT ATTEN T I O) N I smell smoke. 5. (call to front desk 6. (at front AMALARIMIZ desk) I have a terrible headache. Wheres the nearest pharmacy? OBJECTIVES 7. Theres a fire in the restaurant kitchen. What do you say to the guests? 8. To a guest who has lost his/her plane ticket.

ngilizcede kullanlan yardmc filer konusunu 1. nitemizde aklamtk. Ancak, yardmc fiillerin kullanm alanlar geni bir yelpazeye yaylr. Yardmc fiiller oklukla yetebilmek, olaslk, gereklilik veya tahmin belirten yaplarda kullanlr. Bu nitemizde yukardaki konumalarda karmza could have ve must have yaplarnn kullanld cmleler okudunuz. Bu yaplar zerinde biraz daha ayrntl ek bilgi vermeye alyoruz. Could have +v3 yaps can yardmc fiilinin have yardmc fiili ve fiilin nc ekimi yani past participle ekimi ile kullanlan bir yapdr. Bu nitemizde rneklerini grdnz farkl kullanmlar vardr. Bu kullanmlara birka rnek ve aklama getiriyoruz. 1. Could have is used to talk about something that we are able to do but did not do. Sometimes this meaning also includes criticism. I could have studied more for my exam.(but I did not) She could have cooked a better diner. (but she did not)
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He could have taken me to a nice restaurant. (but he did not) We could have bought tickets to the concert. (but we did not) Could have yapsn yapabileceimiz halde yapmadmz eylemleri anlatmak iin kullarnz. Baz durumlarda bu yaplarda bir eletiri fikri de bulunur. 2. Could have is used to guess about something that has happened. They could have seen the thief. (we are not sure) He could have heard us speak about him.(we are not sure) Could have ortaya kan,olmu bir olay hakknda fikir yrtmek veya tahmin etmek iin kullanlr. Tpk ilk rnek cmlemizde olduu gibi; Hrsz grm olabilirler. Ancak, bu tahminimizden emin deilizdir. 3. Could have is used to guess about something that did not happen. You could have failed your exam. (but you did not) You could have run over by the bus when you ran after it. (but you didnot) 4. Could have is used to talk about something that is possible to happen in present time or past time. Its 6 oclock. The train could have arrived by now. She could have arrived two hours ago. Could have yaps gerek imdiki zamanda gerekse gemi zamanda olasklklardan sz etmek iin kullanlr. rneklerimizde olduu gibi, Saat 6, imdiye kadar tren gelmi olmal. kinci rnek ise gemi zaman zarf kullanyor. ki saat nce gelmi olabilirdi. II. Must + have + V3 Must have + v3 is used to express opinion. These opinions are very strong because they are based on observation and facts. Did you feel earth quake? No. It must have been in the middle of the night. (because I did not wake up) Ali must have received a high grade in the English exam. (because he is very good) Must have v3 kalb elimizdeki verilere dayanarak bir fikir veya tahmin yrttmzde bavurabileceimiz bir yapdr. rnein yukardaki rneklerden birinde olduu gibi: Ali ngilizce snavndan yksek bir not alm olmal. Bu tr bir cmle ancak Alinin ok iyi ngilizce bildiinden eminsek yrtebileceimiz bir tahmindir. nitemiz ierisinde kullandmz yaplarda yer almamakla beraber could have v3 ve must have v3 yaplar ile hemen hemen ayn ilevleri gren birka yapy da burada size tantmak istiyoruz. III. Should + have + V3 a. We can use should have v3 to talk about the past event that did not happen. It may express regret. I should have cleaned my room. (but I did not) I should have bought my bus ticket earlier. (but I did not) rneklerden de grebileceiniz gibi should have V3 gemiteki olaylardan bahsederken kullanlyor. Ancak, bu olaylarn zellii hi gereklememi olmalar. Trkemizde keke szc ie balayan cmle yaplarmzdaki anlam ifade ediyor. Yapsaydm ama yapmadm.
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b. Should have V3 can be used to talk about event that may or may not have happened. In other words, we guess or speculate about events. Our meal should have arrived by now. I think we will get it soon. You should have received my message. Let me send you another one. Should have V3 olaslklardan bahsetmek iin kullanlyor. Tpk could have v3 kalbnda olduu gibi gelecek veya gemi zamanda tahmin yapmak iin kullanlr. Bu iki kalp arasnda kullanm asndan bir fark yoktur. Her ikisi de bu anlamda kullanlabilir. c. Should have V3 and its negative form should not have v3 can expresses regret. Something that we should not have done. I should not have been late. I am sorry. I should have given your money back sooner. I apologize. Should have V3 ve bu yapnn olusuz hali should not have v3 pimanlk belirtebilir, tpk rneklerde olduu gibi.
Yukardaki aklamalar YOUR TURN nda aadaki altrmay yapnz. Apply what was learned above. Rewrite the following sentences, or provide ALITIRMALAR responses using could have, must have, sould have, should not have. EXERCISES Example : Guest (calling front desk) : I cant find my wallet. UYGULAYIN Employee LETS THNK : You must have left it in your room. 1. Bob missed his plane. (must have) KTAP BOOK 2. Bob missed his plane. (should have) NTERNET 3. The fire started I N T E R Nin E Tthe waste basket. (must have) D K K A T in the waste basket. (could have) 4. The fire started ATTENTION 5. The boy fell and broke his arm while running around the pool. (should not AMALARIMIZ have) OBJECTIVES 6. The boy fell and broke his arm while running around the pool. (could have) 7. Her jewelry was stolen from her room. (must have) 8. Her jewelry was stolen from her room.(could have) 9. He cut his hand on the glass. (should have) 10. He cut his hand on the glass. (could have)
SIRA SZDE
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Sizlere keyif alacanz bir altrma hazrladk. Aada bu derste rendiimiz YOUR TURN could/must/should + have + V3 kalplarnn yer ald ark setik ve szlerini aada veriyoruz. Bu szleri okuyun, anlamaya aln ALITIRMALAR ve isterseniz arklar EXERCISES internet zerinden dinleyin. Roxette : It must have been love Lay a whisper On my pillow Leave the winter On the ground I wake up lonely There's air of silence In the bedroom and all around Touch me now I close my eyes And dream away It must have been love but it's over now It must have been good but I lost it somehow It must have been love but it's over now From the moment we touched 'til the time had run out Make-believing we're together That I'm sheltered by your heart From the film My Fair Lady, Judy Andrews: I could have danced all night My head's too light to try to set it down! Sleep! Sleep! I couldn't sleep tonight. Not for all the jewels in the crown! I could have danced all night! I could have danced all night! And still have begged for more. I could have spread my wings And done a thousand things I've never done before. I'll never know What made it so exciting; Why all at once My heart took flight. I only know when he Began to dance with me I could have danced, danced, danced all night! Taylor Swift: You should have said not It's strange to think the songs we used to sing, The smiles, the flowers, everything, Is gone. Yesterday I found out about you, Even now just looking at you, Feels wrong. You say, that you'd take it all back, Given one chance, it was a moment of weakness, And you said yes
UYGULAYIN LETS THNK KTAP BOOK NTERNET INTERNET DKKAT ATTENTION AMALARIMIZ OBJECTIVES
SIRA SZDE
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You should've said no, You should've gone home, You should have thought twice before you let it all go. You should've known that word about what you did with her would get back to me. And I should've been there, in the back of your mind, Shouldn't be asking myself why, You shouldn't be begging for forgiveness at my feet, You should've said no, Baby and you might still have me.
WHAT WOULD THEY SAY?

Aadaki konumalar salk sorunu olan bir konukla otel alan arasnda geiyor. Size yukarda sunulandan daha farkl kavram ve kalplar sunuyoruz.
Resim 7.7 nsan kendini iyi hissetmezse... Kaynak: http://www.freedigital photos.net/images/vie w_photog.php?photogi d=2717>Image: farconville / FreeDigitalPhotos.net
Situation 1: Finding a doctor

Guest : I am not feeling well. I think I have a fever. I feel very very hot. Staff : Would you like me to call a doctor for you? Guest : I think it will be a good idea. But would the doctor speak English? Staff : Certainly maam. Guest : How will I pay the doctor? Staff : You can pay by cash or credit card. Do you have travel insurance? Guest : I do. I bought travel health insurance before I came here. Staff : In that case your insurance will cover the cost. Please, rest over here. Let me call the doctor for you and make an appointment. Guest : Thank you. Id like to see the doctor as soon as possible.
Situation 2: Going to the Emergency Room

Guest Staff Guest Staff Guest Staff Guest Staff Guest Staff Guest : : : : : : : : : : : I am sorry to call you in the middle of the night, but I need help. Of course sir, what is the problem? I have a very bad stomachache. Did you eat something strange or different. I ate chicken with white sauce. Maybe the food was bad. It could be food poisoning. May be, but my stomach is killing me. We will drive you to the Emergency Room right away. Yes, please. We will come to your room in a minute. Keep your door open. Thank you.
Situation 3: After visiting the doctor

Guest : I am back. Thank you for your help. Staff : I hope your visit to the doctor went well. Guest : Yes. I must have caught a virus. He gave me prescription for some tablets.
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Staff : I hope you will have a speedy recovery. Guest : I think I will. I have to take two of these tablets three times a day every 8 hours. Is there a pharmacy close by? Staff : Yes, there is. I can get your prescription filled out for you. Guest : Thank you. Aada salk sorunlarn veya farkl acil durumlar simgeleyen resimler YOUR TURN bulacaksnz. rnek konumalar ve kalp cmleleri kullanarak benzer konumalar yaznz.
ALITIRMALAR EXERCISES UYGULAYIN LETS THNK SIRA SZDE
Kaynak: KTAP BOOK http://www.freedigitalphotos.net/images/view_photog.php?photogid =2280>Image: digitalart / FreeDigitalPhotos.net
1. DKKAT ATTENTION AMALARIMIZ OBJECTIVES
NTERNET INTERNET
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7. -
TROUBLE SHOOTING IN EMERGENCIES-TO DO LIST

Resim 7.8 Yangn Kaynak: http://www. freedigitalphotos. net/images/view_ photog.php? photogid=2280> Image:digitalart/ FreeDigitalPhotos. net
Bu nitemizde size farkl acil durumlarda neler yaplmas gerektii konusunda ksa bilgi aktarmaya alyoruz. An emergency is an emergency. An emergency situation is very confusing for everyone. People have different reactions. Most people panic and cannot stay calm. There are different types of emergencies. Each situation needs different action. Here are some basic principles to follow in different emergencies.
In case of Fire
Fires are one of the most common emergencies that can happen anywhere. If you are a hotel/restaurant employee:
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You must be prepared for fire. You must have a plan to evacuate your guests. There must be smoke alarms and the exits must be clearly marked. In case of a fire alarm you must remain calm. You must direct your guest to fire escapes and help the disabled. Do not allow your guests to use the elevators. You must get everyone out and make sure that you have called the fire department. You can use the fire extinguisher if you are trained to use it.
In case of a Thunderstorm or Hurricane

The weather conditions in the world are changing. We see more electrical storms and hurricanes in every country. Even if we do not think that storms or hurricanes are not dangerous, we must be prepared. Some of the things you can do to keep your guests safe in case of a storm or hurricane: Try to have all your guests inside the building. Try to keep them close to the center of the building. In case of a hurricane, if you have a shelter, use it to protect your guests. Tell your guests to stay away from windows. Make sure that all the outside objects like chairs, tables and etc. are removed. Because they can blow away and hurt someone. Tell your guests not to use electrical devices. And most importantly stay calm and comfort your guests until the storm or hurricane passes away.
Resim 7.9 Frtna Kaynak: http://www. freedigitalphotos. net/images/view_ photog.php? photogid=1836> Image: Vlado / FreeDigitalPhotos. net
In case of medical emergencies

One of the most common emergencies in tourism sector is the medical emergencies. Here are some suggestions for what to do in medical emergencies. Call 112, emergency services or a doctor. Stay calm. Tell your guest that help is coming.
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Try to help your guest as much as you can. Make your guest comfortable. Do not move your guest if it is not necessary. Try to understand the problem such as a heart attack, a head injury, nose bleed, food poisoning, burns, seizure or broken bones. When medical help arrives, try to tell them as much as you can about the guest.
Things to do and thing to know in case of emergencies when you travel

When you travel, remember that emergencies can happen. Things may go wrong so here are some suggestions. To avoid unnecessary heartache do not put all your money in one place. When you are in a hotel, put your jewelry or valuable possessions in the hotel safe. Always keep your passport, identification card with you and put them in a safe place. If you have medical problems carry your medicine with you. When you need help go to the authorities, your hotel personnel will help you. It is a good idea to have travel insurance made out before you start your journey. You must know the telephone number of your countrys consulate.
SIRA SZDE Yukardaki aklamalar gz nnde bulundurarak bu sorular yantlayn. YOUR TURN 1. How must a hotel employee act in case of emergency? ALITIRMALAR 2. Is it possible to use the elevator in case of fire? EXERCISES 3. Can anyone use the fire extinguisher? 4. In case of a very bad storm where should the guest stay? UYGULAYIN 5. Is it wise to watch LETS THNK the hurricane from a window? 6. What number should one call in case of emergency? T A P the guest when he has broken a leg? 7. Is it wise K to move BOOK 8. Where would you put your passport while travelling? 9. Why is travel insurance a good idea? NTERNET 10. Why must the telephone number of your countrys consulate? I N you T E R Nknow ET D INFORMATION KKAT USEFUL ATTENTION
Okuma paralarmzda birka kez acil salk hizmetlerine bavurmak iin 112 numaral telefonu aramaktan sz ettik. Acil servisler iin telefon numaralar her lkede ayn AMALARIMIZ olmayabilir.OBJECTIVES rnein lkemizde 112 Hzr Acil Servis, 155 Polis mdat olarak belirlenmitir. Aada farkl lkelerde acil servis veya servisler iin kullanlan telefon numaralarndan rnek bir liste bulacaksnz. Farkl lkeleri renmek isterseniz listenin altndaki referans kaynandan tm lkelerin benzer numaralarn bulabilirsiniz. The emergency numbers to call may be different in different countries. Sometimes they are the same for a region; for example, it is 112 in many European countries. It is wise to know which number to call if you are travelling. If you need more numbers, you can check the website referred at the bottom of the list.
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Tablo 7.1 Taken and adapted from the web page of Santa Clara County Fire Department Last update December 11, 2011 Kaynak: http://sccfd.org/travel .html
International Emergency Telephone Numbers Country Turkey Algeria Argentina Australia Austria Azerbaijan (Baku) Belgium Bosnia-Herzegovina Brazil Bosnia Bulgaria Canada China, The Peoples Republic of 999/120 (Beijing, Shanghai) Croatia Cuba Czech Republic Denmark Egypt England Finland France Germany Ghana Guatemala Hong Kong Hungary Iran Israel Italy Japan Kazakhstan Kenya Kosovo Kyrgyzstan 112/104 115 101 118/112 119 03 999 911 103 112/15 112 193 125/128 123 112/155 94/112 192 112/104/94/124 150 911 119 93/112 26811 112/150 112 180 112/999 112 112/18 112 192 122/123 999/112 mobile 112/105 125 102 115/112 119 112/107 110 100 112/113 110 112/17 110/112 191 110/120 112 112/158 110 92 03 112 911/112 193 190 Ambulance 112 21606666 107 Fire 110 14 100 000 (112 on mobile) 112/122 01 02 Police 155 17 101
112/105/93/123 112/107/92/122 160 166
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International Emergency Telephone Numbers Country Macedonia, Republic of Morocco Netherlands (Holland) New Zealand Norway Pakistan Poland Portugal Qatar Romania Russian Federation Saudi Arabia Scotland Singapore Spain Sri Lanka Sweden Switzerland Thailand Tibet Turkmenistan United Arab Emirates (Abu Dhabi) United Kingdom United States Uruguay Uzbekistan Venezuela Vietnam Zimbabwe 115 994/999 112/144 1669 120 03 998/999 112/999 911 911 03 171 114 993/999 113 995/999 110 112 112/118 199 110 112/117 191 995 112 111 118/119 03/911/112 997 112/999 995 999 113 115 112/999 Ambulance 112/194 15 112 112/911/111 110 16 112/998 112 15/1122 112/997 Fire 112/193 15 Police 112/192 19
112 (117 for wildland fires) 999 112 01/911/112 998 02/911/112 999
143
Bu blmde sizlere hastalk ve acil durumlarda kullanlabilecek szcklerden rnekler vermeye alyoruz. Bu kez karlklarn Trke veriyoruz. Tbbi sorunlarla ilgili szcklerimiz: a cold(n): souk algnl a fever (n): atelenmek a headache (n): ba ars a stomachache (n): mide ars a toothache (n): di ars air sickness (n): uak tutmas alarm (n): alarm ambulance (n): ambulans bandage (n): bandaj emergency (n): acil durum accident (n): kaza allergy (n): allerji an earache (n): kulak ars arthritis (n): artirit asthma (n): astm car sickness (n): araba tutmas caution (n): uyar crime (n): su protection (n): korunma safety (n): gvenlik wound (n): yara cut (n): kesik hazardous (n): tehlikeli cold (n): souk algnl danger (n): tehlike diabetes (n): eker hastal diarrhea (n): ishal olma dizzy (f): ba dnmesi doctor's consulting room (n): doktorun zel muayenehanesi dressing (n): pansuman, yara sargs frostbite (n): souk srmas, souk yan hay fever (n): saman nezlesi heart attack (n): kalp krizi heartburn (n): mide yanmas injection (n): ine (tbbi anlamda jet lag (n): uak yolculuklarnda saat farkndan tr duyulan yorgunluk medication (n): ila tedavisi, ilalar nurse (n): hemire pain (n): ar, ac patient (n): hasta plaster (n): al prescription (n): reete private hospital (n): zel hastahane sea sickness (n): deniz yolculuklarnda deniz tutmas sinusitis (n): sinzit sprain (f): burkma sunburnt (n): gnete ar yanma sunstroke (n): gne arpmas surgeon (n): operatr swollen (n): ime the flu (n): grip tired (n): yorgunluk to ache all over (f): her tarafn armas, krlmas, krklk hissi to be allergic to (f): alerjisi olma to be burned (f): yanmak to be sick (f): hasta olmak to be weak (f): halsiz hissetmek to bleed (f): kanamak to break (f): krmak to cough (f): ksrmek to faint (f): baylmak to injure (f): yaralanmak to shake (f): titremek to sneeze (f): haprmak to throw up (f): kusmak Doal afetlerle ilgili szcklerimiz: aftershock (n): art sarsnt avalanche (n): blizzard (n): tipi, kar frtnas drought (n): kuraklk earthquake (n): deprem famine (n): ktlk fire extinguisher (n): yangn sndrc fire (n): yangn flood (n): sel fog (n): sis heat wave (n): scak dalgas hurricane (n): kasrga lightning (n): imek mudslide (n): toprak kaymas natural disaster (n): doal afet storm (n): frtna temperature (n): scaklk (hava durumu olarak) thunder (n): gk grlts tornado (n): siklon, tornado tsunami (n): tusinami
144

1. What is the best reply to the following complaint from a guest? Somebody is drowning in the pool. a. Dont worry; our life guard is on duty. b. Dont worry; he knows how to swim. c. Dont worry; I will go and save him. d. Dont worry; someone will be there immediately. e. I dont know how to swim, please help us. 2. How should hotel/restaurant personnel behave in case of fire? a. they should escape. b. they should stay calm and help guests. c. they should talk to the police. d. they should leave the hotel/restaurant. e. they should put the fire out. 3. How would you complete this sentence? I---------------- left the hotel early. I missed my flight. a. must b. could c. might have d. could e. must 4. You should ------------ from the windows in case of hurricane. a. watch b. look out c. go d. stay away e. walk 5. How would protect your money and valuable jewelry while traveling? a. put them in the hotel safe b. put them in your suitcase c. put them in your hand bag d. put them under your pillow. e. put them in the refrigerator.

Answer key to Let us test ourselves 1. a 2. b 3. c 4. d 5. a Answer key to Its your turn 1 1. Everyone will be safer. 2. Front desk personnel have a specific role in emergencies, especially in the evenings and at night. 3. In a restaurant the front house personnel like the manager, the hostess or the bartender have critical roles in an emergency. 4. The manager, the hostess and the bartender, maitred and may be some waiters who only serve customers at the front. 5. The cook and his helpers. 6. Patron can choke on food, may have a heart attack or fall down. 7. Heart attack, broken bones, asthma attacks, unexpected toothaches or upset stomachs. 8. Stolen or lost valuable items, money stolen or car accident 9. In Turkey it is 112. (Please check the phone numbers for emergencies listed at the end of the unit. Table 7.1) 10.They should plan and train their staff and be prepared. Key to Its your turn 2 1. I am sorry to hear that. I will send our house doctor right away. OR That is too bad. I will call an ambulance right away. 2. Please, stay calm and evacuate the building. OR There is no cause for alarm. The problem is taken care of. 3. I will call the ambulance right away. 4. Maam, please stay calm. Help is on the way. 5. Please, do not be alarmed. There is nothing to worry about. 6. I can send the house doctor to you right away. I am sure he has medicine to help you. 7. Ladies and gentlemen. We do not want you to panic. We would like you to evacuate the building quickly. 8. There is nothing to worry about. I will call the travel agency right away. Key to Its your turn 3 1. He must have been late getting to the airport. 2. He should have left the hotel earlier. 3. The fire must have started in the basket. Somebody must have thrown a match into it.
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4. We do not know where the fire started. It could have started in the waste basket. 5. The boy should not have broken his arm but he was running around the pool. 6. I am glad the boy did not break his arm. He was running around the pool and he could have broken his arm. 7. She must have left the door unlocked. The jewelry was stolen from her room. 8. She was lucky that she put her jewelry in a safe. They could have been stolen from her room. 9. He cut his hand on the glass, he should have been more careful. 10.He could have cut his hand on the glass if he was not careful. Key to Its your turn 4 ???????????????????? Key to Its your turn 5 Bu yantlar, farkl kalplarla da verilebilir. Sizlere rnek ve neri sunuyoruz. 1. Guest : I have a terrible toothache. Staff : Would you like to see a dentist? I can make an appointment for you. 2. Guest : My wife slipped and fell down the stair. Staff : Let me call an ambulance right away. 3. Guest : Please help. There has been an accident. Staff : How did the accident happen? Did you call the police? Guest : It was not my fault. Yes, I called the police. Staff : Do you have your driving license with you? Do you have insurance? Guest : Yes, to both questions. Staff : Iam sorry about the accident. We will send someone for help. 4. Guest : I think my husband is having a heart attack, please help! Front Desk : Please stay calm. We will be with right away. 5. Guest : Please help. I cannot find my wallet. Hotel Security : Did you look for it? Guest : Yes, I checked everything and everywhere. I cannot find it. I went shopping in the morning. Someone must have stolen it from my bag.
House Security : That is probably what happened. Let us inform the police. 6. Guest : I am not feeling very well. I head feels big. House doctor : You may have high blood pressure. Let us check. 7. Guest : I have a stomach ache. House doctor : Did you eat anything within the last two hours. Guest : Oh! I had eggs for breakfast in the morning. House doctor : Eggs could have affected you. Key to Its your turn 6 1. They must be calm, and comfort their guests. 2. No. its not possible to use elevators in case of fire. Do not let your guests use the elevators. 3. No. Only trained people can use the fire extinguisher. 4. The guests should stay in their rooms, and they must not go near windows 5. Never. Hurricanes are dangerous. The window may blow away and the glass can hurt people if they are in front of the window. 6. In Turkey it is 112. But emergency numbers change from country to country. 7. In cases of medical emergency, if you are not trained, it is better to not to move the guest with a broke leg. 8. When traveling, you must carry your passport with you and put it in a very safe place in your bag if you are a woman or in an inside pocket if you are a man. 9. In cases of emergencies, it will be safer to have travel insurance. 10.When you need help, you can always call your countrys consulate for help.
References - Kaynaklar
http://www.medindia.net/patients/firstaid.asp#ixzz1sm mYlc6r http://www.medindia.net/patients/FirstaidChoking.htm#ixzz1smn1L3U3 http://www.eslpartyland.com/teachers/skills/vocabdis asters.htm http://www.teachingenglish.org.uk/languageassistant/essential-uk/natural-disasters

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T.C.

Yazar Dr. Can STAUB

Editr Prof.Dr. Zlal BALPINAR

At the Hotel .............................................................................

The Front Desk........................................................................ 24

In the Restaurant ..................................................................... 46

The Cafe and the Bar.............................................................. 66

Amenities and Facilities.......................................................... 86

Local Sight Seeing.................................................................... 106

Emergencies ............................................................................. 126

Prof.Dr. Zlal BALPINAR Dr. Can STAUB

Amalarmz - Our Aim

Anahtar Kavramlar - Key Terms

indekiler - Unit Contents

1. Who owns the Lighthouse? YOUR TURN

1. nite - At the Hotel

HOW WOULD THEY SAY IT?

Cem : Guest : Cem :

Guest : Cem : Guest :

1. nite - At the Hotel

A LOOK AT THE LANGUAGE

1. nite - At the Hotel

1. nite - At the Hotel

http://www.freedig italphotos.net/ima ges/view_photog.p hp?photogid=2280 >Image: digitalart / FreeDigitalPhotos. net

1. nite - At the Hotel

A LOOK AT LANGUAGE OF HOTELS

1. nite - At the Hotel

USEFUL K INFORMATION TAP Types of Hotels

1. nite - At the Hotel

Resim 1.7 Hotel Kemp-http://www.hotelkamp.com

Schloss Cecilienhof: http://www.relexa-hotel-potsdam.de/

Asakusa Capsule Hotel- Tokyo, Japan http://www.yesicanusechopsticks.com/ thesequel/capsule/

Resim 1.11 Snow Village Lainio, Finlandhttp://www.snowvillage.fi/gallery25.htm

1. nite - At the Hotel

Let Us Test Ourselves Kendimizi Snayalm

1. nite - At the Hotel

Answer Keys - Cevap Anahtar

ii. iii. iv. v.

1. nite - At the Hotel

Amalarmz - Our Aim

Anahtar Kavramlar - Key Terms

indekiler - Unit Contents

The Front Desk

The Front Desk

DK A T should AK hotel ATTENTION AMALARIMIZ Kaynak: OBJECTIVES

DKKAT ATTENTION AMALARIMIZ OBJECTIVES

2. nite - The Front Desk

HOW WOULD THEY SAY IT?

2. nite - The Front Desk

2. nite - The Front Desk

A LOOK AT THE LANGUAGE

Conditional Sentences-If Clauses

2. nite - The Front Desk

UYGULAYIN LETS THNK

THE CONSIERGE AND THE BELLBOY

2. nite - The Front Desk

Resim A T 2.7 TENTION Kaynak: http://www.freedigit AMALARIMIZ alphotos.net>Free OBJECTIVES DigitalPhotos.net

A LOOK AT LANGUAGE OF HOTELS - Check in/Check out

2. nite - The Front Desk

Guest : Front desk : Guest : Front desk :

2. nite - The Front Desk

2. nite - The Front Desk