Cross-Cutting Knowledge and Skills: Communication Skills

Since the project manager is the link between the project and the rest of the organization and stakeholders, it is essential for the project manager to possess skills in communication. The project managers ability to communicate effectively to both the project team and project stakeholders ensures that all parties are receiving the information they need to support the project. On the ross! utting "nowledge and Skills list, there are several areas that deal in communication. The following are skills from the list that relate to this area# $rainstorming techni%ues &acilitation Oral and written communication techni%ues, channels, and applications 'resentation tools and techni%ues Targeting communication to intended audiences

(any of these skills can be learned and developed with practice. 'rofessional ) Social *esponsibility 'rofessional ) Social *esponsibility Overview

A PROJECT MANA ER!S PRO"ESS#ONA$ AN% SOC#A$ RESPONS#&#$#T' #N(O$(ES: ensuring personal integrity and professionalism by following legal re%uirements, ethical standards, and social norms contributing to the project management knowledge base through lessons learned, best practices, research, etc., in an effort to improve the project management %uality, and to enhance colleagues abilities and the project management profession increasing and applying enhanced personal professional knowledge to improve project management services promoting team and stakeholders interaction within a professional, cooperative, and respectful environment, to encourage effective collaboration

'rofessional ) Social *esponsibility Overview The '('+ ode Of 'rofessional onduct

,eneral responsibilities of the project manager to the profession with regard to the '(' ode of 'rofessional onduct include# complying with all organizational rules and policies providing and complying with laws and ethical representations of the profession recognizing and respecting others- intellectual property

supporting and disseminating the '(' ode.

'(. *egistered /ducation 'roviders providing PMP P%) Training will include these concepts.

CAN%#%ATE*CERT#"#CANT PRO"ESS#ONA$ PRACT#CE: 0 responsibility to provide accurate, truthful advertising and representations concerning %ualifications, e1perience, and performance of services 0 responsibility to comply with laws, regulations and ethical standards governing professional practice in the state or province, and2or country, when interacting with '(. and when providing project management services 0 responsibility to act in an honest and ethical manner when interacting with '(. and when providing project management services 0 responsibility to maintain and respect the confidentiality of the contents of the '(' /1amination

RESPONS#&#$#T#ES TO C)STOMERS AN% T+E P)&$#C ,)A$#"#CAT#ONS- E.PER#ENCE- AN% PER"ORMANCE O" PRO"ESS#ONA$ SER(#CES: 0 responsibility to provide accurate and truthful representations to the public in advertising, public statements, and in the preparation of estimates concerning costs, services, and e1pected results professional judgments

Online '34s re%uired as part of the '34 for '(. re%uirement will typically include content for professional and social responsibility.