Net Zealous

2-day In-person Seminar:

Rummler Process Methodology (RPM) Seminar

By: Alan Ramias, Partner, Performance Design Lab (PDL).

Location 1: San Francisco, CA March 24th & 25th, 2014

Location 2: Baltimore, MD May 8th & 9th, 2014

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2-day In-person Seminar 2014

Alan Ramias, Partner, Performance Design Lab (PDL).
Mr. Ramias co-developed the RPM methodology while working at Motorola as an internal consultant. I conducted the first projects at Motorola that resulted in winning the Malcolm Baldrige Award in 1988. I worked at the RummlerBrache Group in the 1990's as a senior project leader and then as head of the Consulting Division. I led large process improvement projects and taught classes in companies such as Shell, 3M, Hewlett-Packard, DuPont, Citibank, Chevron, Dow Chemical, NYNEX (now Verizon), Bank One, Steelcase and Fidelity. I have conducted improvement projects for Asian companies such as Standard Chartered Bank and Chinatrust. I co-authored two books on process and organizational improvement (White Space Revisited and Rediscovering Value). I have been a keynote speaker at Gartner conferences. I am a columnist for the on-line magazine BP Trends.

Overview:
The basis for this workshop is the world's best-known approach to process improvement, pioneered by Geary Rummler at Motorola in the 1980's and taught by one of his key project leaders. The primary focus of this workshop is practice with tools and methods. The RPM methodology for defining, analyzing,

Areas Covered in the Session:

How to scope a process improvement project How to organize a process improvement project How to analyze an existing process and identify performance issues How to conduct a process analysis review How to create a strategy for the Design phase How to design an improved process

Course Outline:
Day One - (8:30 AM to 5:30 PM)
Lecture
Lecture 1:

Day Two - (8:30 AM to 5:30 PM)

Lecture
Lecture 1:

Agenda Content
Framework - Six Basic Concepts Importance of Processes Denition of a Process Dimensions of an Organization Levels of Process Levels of Performance Introduction to Rummler Process Methodology Introduction to RPM Phases, Roles, and Dimensions Project Scoping Dening a critical business issue Identifying organization scope Determining project goals Project Denition Overview of the Align Phase Practice with: Dening a critical business issue Setting up an improvement project Proling a process Dening project goals Developing a project plan Process Analysis Overview of the Analysis Phase Practice with: Collecting performance data Identifying process disconnects Performing different types of analysis Analyzing cause and effect Running a process analysis review Developing "Should" design specications

Agenda Content
Process Design IOverview of the Design Phase Practice with: Macro-to-micro approach Linear and Cross-functional mapping Choosing ways to improve a process Dening Technology Enablers Dening Roles/Responsibilities Developing "Should" metrics Developing "Should" management roles Developing improvement summaries Developing a macro implementation plan Commit Overview of the Commit Phase Practice with: Dening Implementation Readiness Creating an Implementation infrastructure Developing an implementation plan Implementation Overview of the Build, Enable and Adopt Phases Practice with: Testing a process design Packaging "should" component solutions Developing a training plan Preparing receiving organizations Performing a capability and readiness check "Should" design hand over Project learning capture

Lecture 2:

Lecture 3:

Lecture 2:

Lecture 4:

Lecture 3:

Lecture 5:

Lecture 4:

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2-day In-person Seminar 2014

Who Will Benefit:
Process Excellence Specialists/Consultants BPM Specialists Process Owners Global Process Ofcers Performance Improvement Experts

Why should you attend:

There are many tools and concepts for process improvement and management, but without an adequate grounding in the program that originated BPM, you may not be adequately equipped to conduct large-scale improvement efforts. Unless you are knowledgeable about the critical success factors for effective business process improvement, you are likely to risk failure because of the many pitfalls and challenges of this difcult discipline.

Pricing list:
Price for One Delegate pass Price: $1,295.00 March 24-25, 2014 | San Francisco, CA
Register now and save $200. (Early Bird) Until February 10, Early Bird Price: $1,295.00 From February 11 to March 22, Regular Price: $1,495.00

May 8-9, 2014 | Baltimore, MD

Register now and save $200. (Early Bird) Until March 25, Early Bird Price: $1,295.00 From March 26 to May 06, Regular Price: $1,495.00

**Please note the registration will be closed 2 days (48 Hours) prior to the date of the seminar.

What you get:

1. 2. 3. 4. 5. 6. 7. 8. 9. Learning Objectives Participation certificates Interactive sessions with the US expert Post event email assistance to your queries. Special price on future purchase of web based trainings. Special price on future consulting or expertise services. Special price on future seminars by GlobalCompliancePanel. Seminar Kit includes presentation handout, ID card, brochure, trainings catalog, notepad and pen. Networking with industry's top notch professionals

What you get:

Credit Card: Use the Link to make Payment by Visa/Master/American Express card click on the register now link Check: Kindly make the check payable to NetZealous DBA EITAGlobal and mailed to 161 Mission Falls Lane, Suite 216, Fremont, CA 94539, USA PO: Please drop an email to support@eitaglobal.com or call the our toll free +1-800-447-9407 for the invoice and you may fax the PO to 302-288-6884 Wire Transfer: Please drop an email to support@eitaglobal.com or call our toll free +1-800447-9407 for the wire transfer information

Contact Information: Event Coordinator Toll free: +1-800-447-9407 Fax: 302-288-6884 Email: support@eitaglobal.com
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Kindly get in touch with us for any help or information. Look forward to meeting you at the seminar Team EITAGlobal

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Enterprise & Information Technology Architecture

EITA Global

2-day In-person Seminar 2014

Registration Form:
Please use this form to register online, using your American Express, Visa or MasterCard. To get discounts on group attendance, please call us on +1-800-447-9407 Call us on +1-800-447-9407 or fax your PO to 302 288 6884 Please pay your check issued from the payee to NetZealous LLC, our parent company, and mail it to NetZealous, 161 Mission Falls Lane, Suite 216, Fremont, CA 94539, USA Please call us at 800-385-1607 or email us at support@eitaglobal.com Please ll this form out and include attendee and payment details in it and fax it to 302 288 6884

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Cancellations and Substitutions

If you wish to cancel your attendance at our seminar, the person who has registered for this seminar has to submit written cancellations through fax or email at least 10 calendar days before the date of commencement of the event. This will entitle her/him to a full refund minus a $150 administration fee. No cancellation request will be accepted or entertained and no refunds will be issued for requests made outside the stipulated period. A request to this effect has to be sent by email or fax more than ten days before the commencement date of the seminar. After receiving this request, we will issue a credit for the amount paid with a deduction of administration fees of $150. This credit note will be transferred to a future EITAGlobal event, and a credit note will be issued towards this. You are allowed to make substitutions at any time till the start of the event. The substituting person should be present well in time for the event with proper written communication and company identity. If registering on the date of the seminar, please make sure you pay for the event using your credit card or check just before the start of the event. To such attendees, we may not be able to give the conference materials on the spot. In such an event; we will send the same after the conclusion of the seminar. No-shows will not be reimbursed. If EITAGlobal cancels an event, we will not be reimbursing any airfare, accommodation, other costs or losses that the registrants may have incurred. EITAGlobal reserves the right to change topics and speakers without notice.

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