A study on Human Resource Management and Human Resource Information System of Bank Asia Ltd.

An Organization Consulting Project Report submitted in partial satisfaction of the requirement for the degree Of MASTER of BUSINESS ADMINISTRATION

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Organization Consulting Project Report (OCP)

ON

Human Resource Management and Human Resource Information System

A STUDY ON

Bank Asia Limited

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June 06, 2011

Md. kaosar Ahmed OCP Supervisor MBA Program

Subject: Submission o OCP !eport" #ear Sir, $t gives me an immense p%easure in submitting to &ou t'e OCP !eport on A study on Human Resource Management and Human Resource Informat on System of !ank As a "td.# ('ic' is a prere)uisite or obtaining m& MBA *egree" +'is OCP program provi*es me (it' an e,posure to t'e (or-ing environment in corporate (or%*" +'e -no(%e*ge an* e,perience $ 'ave gat'ere*, ('i%e preparing t'is report, (i%% 'e%p me a %ot to enric' m& career in uture" $ am 'onore* to prepare t'is report un*er &our gui*ance" $ 'ave trie* m& best to compi%e t'e appropriate in ormation as compre'ensive%& as possib%e" $ 'ave enjo&e* to prepare t'is report an* presente* it or &our ju*gment"

Sincere%& .ours, /////////////////// M*" Ma' ujur !a'man MBA Program www.AssignmentPoint.com

ACKNOWLEDGEMENT
0obo*& can *o an&t'ing proper%& (it'out ot'ers assistance" So i (e (ant to get better output in an& activit& rom a particu%ar job, t'en assistance or co1operation is ver& muc' essentia%" $ am persona%%& in *ebt to a number o persons ('o 'e%pe* me ver& po%ite%& an* gent%& ('ose a*vice, *irection an* co1operation enab%e me to earn e,periences an* give opportunities to %earn about $A study on Human Resource Management and Human Resource Informat on System of !ank As a "td.# At irst $ (ou%* %i-e to remember t'e a%% mig't& A%%a' or b%essing me (it' t'e strengt', abi%it& an* patience to accomp%is' t'e stu*&" $ (ou%* %i-e to e,press m& best regar*, in*ebte*ness an* *eepest sense o gratitu*e to m& supervisor Md. kaosar Ahmed, MBA Program $$2C 3#'a-a Campus4 or 'is cor*ia% gui*ance ent'usiastic encouragement an* active 'e%p t'roug'out t'e entire perio* o m& OCP report" $ (as avore* b& m& a%% respective teac'ers or t'eir va%uab%e suggestions an* encouragement *uring m& OCP perio*" 0e,t, $ (ou%* %i-e to t'an- t'e aut'orit& o Ban- Asia 5t* or t'eir cooperation regar*ing t'is project" $ (ou%* especia%%& %i-e to t'an- Mr" Siraju% $s%am1Sr" Manager 36!#4, Mr" Abu +a'er1Associate Manager 36!#4 an* Mr" Jave* Bin 7a'i*1Sr" O icer 3$+4 or t'eir necessar& support an* cooperation to comp%ete m& OCP report success u%%&"

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Executive Summary
+'e OCP report is prepare* as re)uirement o MBA program o #epartment o Business Stu*ies, $nternationa% $s%amic 2niversit& C'ittagong, #'a-a Campus" +'is report is ocuses A study on Human Resource Management and Human Resource Informat on System of !ank As a "td. +'is report (i%% give an overa%% i*ea about t'e activities o 6uman !esource strategies o Ban- Asia 5t*" Bank Asia Limited estab%is'e* on September, 1888 (it' a vie( o being t'e ban- o c'oice o t'e genera% pub%ic (e% are oriente* ban-ing activities" $n or*er to ac'ieve superior gro(t' an* inancia% per ormance or its s'are'o%*ers, Ban- Asia is ra*ica%%& trans orming t'e (a& it *oes business" +'e ban- 'as a%rea*& restructure* rom t'e tra*itiona% geograp'ic matri, 3branc' base* ban-ing4 to business unit matri," +'e ban- is a%so centra%i9ing most o t'e business unctions in t'e 'ea* o ice to ensure greater contro% an* e icienc&" $n t'e ban-ing (or%* Ban- Asia is per orming (e%% as it 'as ac)uire* t'e assets an* 'uman resources o 'ig'er )ua%it&" Ban- Asia (i%% be more e ective in our econom& b& a*opting mo*ern inancia% tec'no%og& b& e,ten*ing t'eir activities in 'uman : socia% (e% are" +'e report is on%& concentrating on 6uman !esource Management activities base* on t'e Ban- Asia 5imite* $t is not containing enoug' in1*ept' stu*& rom t'e tota% ban-ing activities"

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Table of Content
Sl. No.
Details %age No. $ $ $ $$ $$ $$$ $$$ 1 2 2 ; < < 6 > 8 8

&ha'ter ( 1"1 1"2 1"; 1"< 1"= 1"6 &ha'ter ) &ha'ter * ;"1 ;"2 ;"; ;";"1 ;"< ;"= ;"6 ;"> ;"? ;"8 ;"8"1 ;"8"2 ;"8"; ;"8"< ;"8"=

Introduct on Origin o t'e !eport Objectives o t'e !eport Scope o t'e !eport 5imitations o t'e !eport Met'o*o%og& Samp%ing 6istorica% Bac-groun* o Ban- Asia 6uman !esource Management o Ban- Asia 5imite* Job !e)uirement Ana%&sis 6ierarc'& o Ban- Asia !ecruitment !ecruitment Process Joining Posting an* +rans er Annua% Con i*entia% !eport 3AC!4 Con irmation o Service 5eave @are Assistant 35@A4 !evie( 5eave Aarn 5eave #isabi%it& 5eave Maternit& 5eave Casua% 5eave Stu*& 5eave
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8 8 10 10 10 10

;"10 ;"10"1 ;"10"2 ;"10";

Pa& an* A%%o(ance Bin*s o +ermina% Bene its @estiva% Bonus Per ormance Bonus Details Cas' a(ar* !e(ar*s or Passing Ban-ing #ip%oma A,amination Annua% $ncrement +rave% a%%o(ance an* #ai%& A%%o(ance Promotion +raining !esignation Informat on Techno-ogy at !ank As a " m ted $+ Support Ban-ing Operation Bac- O ice Automation 6uman !esource $n ormation S&stem o BanAsia 5og on to Ste%ar Main Manu S&stem Mo*u%e Amp%o&ee Basic $n ormation @orm Personne% $n ormation @orm Persona% $n ormation @orm Compensation $n ormation @rom 5eave $n ormation @orm #epen*ent $n ormation @orm +raining $n ormation @orm PromotionC $ncrement an* Ot'er C'anges 5eave Management
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10 11 11 11
%age No. 12 12 12 1; 1; 1< 1< 1= 1= 16 16 16 1> 1? 18 20 20 21 21 22 2; 2< 2< 26

Sl. No.
;"10"< ;"10"= ;"10"6 ;"10"> ;"11 ;"12 ;"1; +., <"1 <"2 <"; <"< <"<"1 <"<"2 <"<"; <"<"< <"<"= <"<"6 <"<"> <"<"? <"<"8 <"<"1< <"<"1= <"<"1>

<"<"1? .., ="1 ="2 /., 2., 3., 4., (,.,

!ecruitment Mo*u%e Re'orts Amp%o&ee Basic $n ormation !eport Amp%o&ee Service !ecor* !eport 0INDIN1S AND ANA"YSIS Recommendat on &onc-us on

2> ;0 ;0 ;0 ;1 ;6 ;> ;? ;8

Reference
A''end 5

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(., INTRODU&TION
MBA is a pro essiona% *egree" +'is *egree is *i erent rom ot'er *egrees in t'e e,tent t'at it re)uires to ac'ieve practica% e,perience (it' re%ation to t'e t'eor&" @or t'is reason MBA stu*ents re)uire to prepare an OCP report to gat'er practica% -no(%e*ge (it' t'at o t'eoretica% -no(%e*ge ('ic' t'e ac)uire* t'roug'out t'e *egree" +'e *egree *oesnDt comp%ete un%ess a (ritten report submitte* to t'e acu%t&, basing on ('at 'ave t'e stu*ents %earne* t'roug' t'e program" Being a stu*ent o MBA 3major in 6!M4 " $ 'a* t'e opportunit& to (or- at !ank As a "td" +'is report 'as been *esigne* to portra& m&se% on t'e basis o *ata rom !ank As a "td" brie overvie( m& activities an* 6! overvie( o Ban- Asia 5t*"

(.(

Or g n of the re'ort6

M& aca*emic supervisor Mr. Md. 7aosar Ahmed8 acu%t& o $nternationa% $s%amic 2niversit& C'ittagong assiste* me t'roug'out m& OCP or t'e success u% comp%etion report" At irst, (e bot' *eci*e* t'e out%ine o t'e report an* t'e main area to be ocuse*" +'e 6! personne% o Ban- Asia 'e%pe* me b& provi*ing a%% t'e necessar& in ormation re)uire* or m& report" +'en m& supervisor suggeste* me regar*ing t'e criteria t'at a goo* report s'ou%* 'ave an* ('at $ s'ou%* *o to meet t'ose criteria" $ am grate u% to bot' o t'em or t'eir va%uab%e suggestions an* support"

(.)

O9:ect ;e of the Re'ort6

+o u% i%% aca*emic re)uirementE +o app%& t'eoretica% -no(%e*ge in t'e practica% ie%*" +o %earn t'e practica% uses o t'e terms an* concepts o 6!M +o -no( about 6uman !esource $n ormation S&stem o a Ban-"

(.*

Sco'e of the Re'ort6

+'e scopes o t'e project are1 +'is report is most%& about ('at $ %earnt, observe* an* e%t *uring t'e perio* o m& OCP program in Ban- Asia an* it (ou%* 'e%p t'e rea*ers to 'ave an i*ea o t'e current scenario o t'is compan& an* sector as (e%%" www.AssignmentPoint.com

$t is a %i e time e,perience to (or- in suc' an organi9ation" As 6! Sector is no( one o t'e most emerging sectors o our countr&, it (as a great (or-ing e,perience" @rom t'is report, t'e rea*ers (i%% 'ave an i*ea about t'e services provi*e* b& a commercia% ban- %i-e Ban- Asia"

(.+

" m tat ons of the Re'ort6

+'e %imitations o t'is project are given be%o(1 Su icient recor*s, pub%ications (ere not avai%ab%e as per m& re)uirement" Contra*ictor& in ormation" #ue to t'e s'ortage o time an* (or-%oa*, $ cou%* not concentrate on m& report an* prepare it per ect%&" 5ac- o pro essiona%ism sets t'e barrier or pro*ucing a )ua%it& *ocument an* sometimes restricte* b& our capabi%it&" +'e Amp%o&ees o Ban- Asia (as ver& bus& (it' 'uge amount o (or-%oa*" +'us, t'e& cou%* not give me enoug' time to ma-e t'e report abun*ant" +ime an* bu*get constraint" Con i*entia%it& o #ata"

Aven t'oug' t'e above %imitations are present, $ am grate u% to submit t'is report because t'is is t'e outcome o m& 'ar* (or-, creativit& an* *e*ication"

(.. Methodo-ogy6
Sources and methods of data co--ect on @or t'is stu*& it (i%% re)uire bot' t'e Secon*ar& an* Primar& *ata" Secondary data: 14 Farious boo-s, artic%es" 24 $nstruction circu%ar pub%is'e* b& 'ea* o ice an* branc' o ice" ;4 !eport pub%is'e* b& organi9ation" www.AssignmentPoint.com

<4 $nternet an* so on"

%r mary data: Primar& *ata is a%(a&s -no(n as surve& *ata" +'is t&pe o *ata is co%%ecte* rom t'e respon*ent" @or t'is stu*& (e co%%ecte* t'e primar& *ata b& ta-ing persona% intervie( (it' t'e emp%o&ees o Ban- Asia 5t*"

(./ Sam'- ng %-an6

i. Target Population Amp%o&ees rom t'e *i erent position in Ban- Asia 5imite* ii. Sampling frame About ;= peop%e ('o are (or-ing in Ban- Asia 5t* are samp%ing rame" iii. Sampling unit Aver& in*ivi*ua% ('o are c'osen or )uestioning are consi*ere* as samp%ing unit" Sampling size +'e samp%e si9e is 20 or t'is report" Sampling method Because o time convenient samp%ing tec'ni)ue is app%ie*"

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)., H stor ca- !ackground of !ank As a

G@or A Better +omorro(H is t'e mission o Ban- Asia 5imite* t'roug' a contemp%ation o assuring IA pro essiona% term o Ban-ers is running t'e *a&1to1 *a& operation o t'e Ban-D" Ban- Asia 5imite* is a sc'e*u%e Ban- un*er private sector estab%is'e* un*er t'e ambit o Ban- Compan& Act, 1881 an* incorporate* as a Pub%ic 5imite* Compan& un*er Companies Act, 188< on September 2?, 1888" +'e Ban- starte* commercia% ban-ing operations e ective rom 0ovember 2>, 1888" $t (as t'e time ('en a rapi* economic *eve%opment in t'e countr& concurrent (it' urbani9ation an* %i e st&%e c'ange create* *eman*s or ne( pro*ucts an* services" Ban- Asia 5imite* is one o t'e most success u% ban-s among t'e t'ir*1generation private ban-s" +'e ban- 'as success u%%& entere* its tent' &ear o operations" 7it' pro essiona% an* *e*icate* team o management 'aving %ong e,perience, commen*ab%e -no(%e*ge an* e,perience in conventiona% an* mo*ern ban-ing, t'e ban- 'as ac'ieve* success among its peer group (it'in a s'ort span o time" Since its 'umb%e beginning in 1888, it set mi%estone b& ac)uiring t'e business operations o t'e Ban- o 0ova Scotia o Cana*a, irst in t'e ban-ing 'istor& o Bang%a*es'" $t again repeate* t'e per ormance b& ac)uiring t'e Bang%a*es' operations o Mus%im Commercia% Ban- 5imite* 3MCB4, a Pa-istani Ban-" +'is 'as a**e* to t'e strengt' an* courage o t'e ban-" 7it' a%% recourses, t'e management o t'e ban- ami%& be%ieves t'at t'e ban- (ou%* be ab%e to encounter prob%ems t'at ma& arise bot' at micro an* macro economic %eve%s" 7it'in a s'ort span o time Ban- Asia 'as estab%is'e* itse% as one o t'e irst gro(ing %oca% private ban-s" $t 'as at present a net(or- o t'irt& t(o branc'es serving man& o t'e %ea*ing corporate 'ouses an* is gra*ua%%& moving to(ar*s retai% ban-ing" $ts www.AssignmentPoint.com

ot'er signi icant *e%iver& c'anne% is t'e s'are* A+M net(or-s an* Ban- Asia 'as <? A+Ms"

*., Human Resource Management of !ank As a " m ted

6uman resource *eve%opment an* management 'as been prove* as one o t'e most critica% aspects o attaining organi9ationa% e ectiveness" 6uman !esource Management 36!M4 is concerne* (it' t'e Ipeop%e *imension in managementD" Ban- Asia 5imite*, since its inception, 'as p%ace* e)ua% emp'asis on a%% t'e our -e& unctions o t'e process o 6!M1ac)uisition, *eve%opment, motivation an* retention" +'e various programs un*erta-en b& t'e Ban- Asia to enric' t'e )ua%it& o 'uman resource are main%& aime* at increasing pro essiona% -no(%e*ge an* s-i%% %eve%s o emp%o&ees t'roug' training an* *eve%opment, in or*er to orm a (e%%1e)uippe* (or- orce or provi*ing e,ce%%ent services to t'e customers" Moreover, top e,ecutive o t'e Ban- are re)uent%& sen* abroa* or enab%ing t'em to -no( t'e unctions an* mec'anisms o inancia%, mone& an* securit& mar-et o t'e *eve%ope* countries an* a%so to e,p%oring business opportunities" Juit a %arge numbers o e,ecutives an* o icers o t'e Ban- 'ave so ar been traine* at Bang%a*es' $nstitute o Ban- Management 3B$BM4, Bang%a*es' Ban- +raining Aca*em& 3BB+A4 etc" covering *ivers areas o t'e inancia% s&stem inc%u*ing commercia% ban-ing as care u%%& se%ecte* are %arge%& concentrate* aroun* core ban-ing issues %i-e cre*it management, internationa% tra*e, treasur& management, au*it an* inspection, %oan revie( : monitoring an* project management"

*.( <o9 Re=u rement Ana-ys s

@or e ective recruitment an* se%ection 6! personne% o Ban- Asia *oes job re)uirement ana%&sis at irst" $n ('ic' post t'e& nee* 'o( man& emp%o&ee3s4, ('at s'ou%* be )ua%i ication o t'at emp%o&ee3s4, in ('ic' time t'e& nee* t'e emp%o&ee3s4, or rura% branc' or branc'es out si*e o #'a-a rom ('ere t'e& 'ave to recruit emp%o&ee3s4 www.AssignmentPoint.com

etc" 7it'out t'is re)uirement ana%&sis an organi9ation can not re)uite e ective%& an* e icient%&"

*.) H erarchy of !ank As a

Executive Level
%res dent and Manag ng D rector De'uty Manag ng D rector >DMD? Sen or @5ecut ;e A ce %res dent >S@A%? 0 rst A ce %res dent >0A%? @5ecut ;e A ce %res dent >@A%? Sen or A ce %res dent >SA%?

A ce %res dent >A%?

Sen or @5ecut ;e Off cer >S@O?

Ass stant A ce %res dent >AA%? 0 rst Ass stant A ce %res dent >0AA%?

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Off cer "e;eSen or Off cer >SO? Management Tra nee >MT? Off cer <un or Off cer ><O? Ass stant Off cer >AO? !ank ng Off cer >!O? Tra nee Off cer >or Te--er? @5ecut ;e Off cer >@O?

*.* Recru tment

!ecruitment re ers to process o in*ing rig't peop%e or t'e rig't job or unction, Main%& t(o

usua%%& un*erta-e b& 6uman !esource #epartment" A*vertising is common%& part o t'e recruiting process, an* Ban- Asia *oes it t'roug' ne(spapers" ne(spapers t'e& a*vertise or #ai%& Prot'om A%o an* #ai%& Star" #i erent job re)uire* *i erent s-i%%s" So, suitabi%it& or a job is t&pica%%& assesse* b& %oo-ing or s-i%%s, e"g" communication s-i%%s, computer s-i%%s" Avi*ence or s-i%%s re)uire* or a job ma& be provi*e* in t'e orm o )ua%i ications 3e*ucationa% or pro essiona%4, e,perience in a job re)uiring t'e re%evant s-i%%s or t'e testimon& o re erences"

*.*.( Recru tment %rocess

Management +rainee recruitment process is *i erent t'an ot'er emp%o&ee" $n case o Management +rainee Ban- Asia ta-e (ritten e,amination" Ot'er emp%o&eeDs recruitment processes are as o%%o(s" A ter a*vertising t'e ne(spaper t'e Ban-ing O icers an* +rainee O icers o 6uman www.AssignmentPoint.com

!esource #epartment co%%ect t'e CFs rom reception *es-" CFs are poste* b& 'an* or b& post" 6! emp%o&ee pre%iminar& screen t'e CF b& matc'ing t'e post t'e& (ant or" 7it' t'e instruction o @irst Assistant Fice Presi*ent 3@AFP4 o 6!# Ban-ing O icers an* +rainee O icers start to entr& t'e CFs in t'e so t(are" So t(are is a%so screen t'e b& matc'ing t'e criteria, because so t(are is *esigne* as t'e criteria set up" $ t'e criteria *onDt matc' t'e so t(are (i%% not a%%o( to entr& t'e CF" A ter entering t'e CF in t'e so t(are t'e& printout t'e CF statement in )ui9 ormat, si, CFs are in one page" A samp%e CFDs statement is given in t'e Appen*i, A" 7it' t'e statement t'e Ban-ing O icers go to t'e 6ea* o t'e 6!#" +'e 6ea* o t'e 6!#, Senior A,ecutive Fice Presi*ent 3SAFP4, A,ecutive Fice Presi*ent 3AFP4 *o an in orma% *iscussion an* screen t'e CF" +'en t'ese top %eve% managers give a sc'e*u%e or intervie(" @irst Assistant Fice Presi*ent 3@AFP4 o 6!# set t'e venue or intervie( an* ca%%s t'e top %eve% management to %ea* t'e intervie(" Ban-ing O icers ca%% t'e can*i*ates to atten* t'e intervie("

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$ t'e pre%iminar& intervie( is success u%, t'e can*i*ate (i%% be invite* to anot'er intervie(" +'en t'e se%ecte* can*i*ates 'ave to ace t'e ina% intervie(" $t is not set t'at, t'ere (i%% be t'ree intervie(s" $t cou%* be our or more, *epen*s on situation an* post"

A%% intervie(s are pane% intervie( an* t'e )uestionnaire o t'e intervie( cou%* be *irect or non1*irect"

*.+ <o n ng
A ter se%ecting rom t'e recruitment process ban- o er t'e can*i*ate to join t'e ban-" A samp%e o O er o Appointment 5etter is attac'e* in Appen*i, A" $ can*i*ate agree to join t'e ban- t'en gives 'imC'er appointment %etter" $n appointment %etter t'e *ate o www.AssignmentPoint.com

joining, ('ic' *ocument s'ou%* be attac'e*, sa%ar& parameters are mentione*" 7it' t'e re erence o appointment %etter (it'in t'e joining *ate t'e can*i*ate 'ave to come in t'e 6uman !esource #epartment 36!#4 in t'e Corporate O ice" +'e Ban-ing o icer o t'e 6uman !esource #epartment 36!#4 processes t'e joining" +'e can*i*ate 'ave to i%% up a joining orm, in ('ic' t'ere are persona% in ormation, re erences, nominees name an* percentage o given po(er o provi*ent un* etc" SC'e 'as to sign t'e Co*e o Con*uct, an* submit a joining %etter an* a con irmation %etter" Ban-ing O icer veri ies 'isK'er certi icates, an* co%%ect nationa%it& an* me*ica% certi icates" $n terms o some emp%o&ee %i-e Management +rainee, t'e& 'ave to sign bon* to join t'e service" +'ese a%% *ocuments (i%% enc%ose in 'isC'er persona% i%e" A ter co%%ecting a%% t'e *ocuments Ban-ing O icer creates t'e can*i*ateDs persona% i%e an* go to t'e 6ea* o t'e 6!# an* #M# to accept 'isC'er joining" A ter accepting 'isC'er joining, no( t'e can*i*ate becomes an emp%o&ee an* 6uman !esource #epartment 36!#4 gives 'imC'er a posting or*er" $n t'at posting or*er t'e branc' an* *ate o joining are mentione*" 7it' t'e re erence o t'at posting t'e emp%o&ee 'ave to report t'e mentione* Branc' Manager (it'in t'e mentione* *ate"

A 'ersona- f -e conta ns6

CF O er o Appointment 5etter an* Appointment 5etter O ice notice o se%ecte* emp%o&ee 3(it' sign o @AFP, SAFP, M#4 A cop& o Certi icates Joining @orm Con irmation an* Joining 5etter Posting Or*er an* !e%ease* Or*er +raining $n ormation 3$ an&4 Annua% Con i*entia% !eport 3AC!4 O ice notice o intervie( or Con irmation o Service Con irmation o Service 5etter 0e( Pa& Sca%e Provi*ent @un* $n ormation www.AssignmentPoint.com

5eave @air Assistant 35@A4 O ice notice o intervie( or Promotion Promotion 5etter 3$ an&4 5eave $n ormation 3$ an&4 +ra*e A%%o(ance an* #ai%& A%%o(ance 3$ an&4 5oan $n ormation 3$ an&4

*.. %ost ng and Transfer

An emp%o&ee irst joins in t'e 6uman !esource #epartment 36!#4 in t'e Corporate O ice" A ter accept 'isC'er joining sC'e is poste* to Branc' O ice" Be ore to get t'e posting or*er emp%o&ee *oesnDt -no( in ('ic' Branc' sC'e (i%% be poste*" A%% jobs are trans erab%e in t'is Ban- Asia" +'e Competent Aut'orit& 'as t'e rig't to trans er emp%o&ees o t'e Ban- rom one *epartment to ant'er *epartment or rom one branc' to anot'er branc' o t'e Ban-" 6uman !esource #epartment -eeps one cop& o posting in emp%o&eeDs persona% i%e an* t'e cop& o posting or*er *istribute among emp%o&ee, t'e @FP an* manager o emp%o&eeDs branc', #M# an* 'ea* o Corporate A airs an* A*ministration, Managing #irectorDs Secretariat Ban- Asia 5imite*, t'e @FP an* manager o branc' ('ere emp%o&ee (i%% be poste* an* $+ #epartment"

*./ Annua- &onf dent a- Re'ort >A&R?

Annua% Con i*entia% !eport 3AC!4 is t'e eva%uation report on t'e (orper ormance an* persona% s-i%%s" $n a AC! report t'ere (i%% be t'e basic in ormation %i-e emp%o&eeDs personne% in ormation, perio* o eva%uation start to en*, remar-s 3i an&4, rater name etc" +'is eva%uation base* on ive1%i-art sca%e 3Be%o( average 1, average 2, goo* ;, ver& goo* < an* outstan*ing =4, (e can see an AC! orm ormat rom Appen*i, #1 to Appen*i, #<" Ban- Asia eva%uates t(o actors, one is persona% traits an* ot'er is per ormance actors"

In 'ersona- tra ts e;a-uat on there are ten th ngs.

1" #iscip%ine an* Punctua%it& www.AssignmentPoint.com

2" $nitiative an* #rive ;" +eam Spirit <" $nte%%igence, #i%igence an* A%ertness =" 6onest&, $ntegrit& an* Sincerit& 6" $nterpersona% !e%ations'ip S-i%% >" Creativit& an* $nnovations ?" @%e,ibi%it& 8" 5o&a%t& an* #evotion 10" @itness

And n 'erformance factor there are a-so ten th ngs.

1" Pro essiona% Bno(%e*ge 2" $mproving Corporate Cu%ture ;" #ecision ma-ing abi%it& <" Abi%it& o visua%i9e an* p%an =" Abi%it& to act on emergent situation 6" Abi%it& to imp%ement *ecisions >" Abi%it& to gui*e an* create team (or?" Communication S-i%%s 8" Customer !e%ations'ip 10" Ac)uaintance (it' tec'no%ogica% improvement An emp%o&ee 'as not an& rig't access to 'isC'er AC!, but sC'e (i%% be in orme*E so t'at sC'e cans correctCimproveCrecti & 'imse% C'erse% sC'e 'as an&" A ter inis'ing t'e Annua% Con i*entia% !eport 3AC!4 in paper 6! *epartment enter t'ose reports in t'e *atabase" @igure 21 is t'e AC! i%% up orm an* rom Appen*i, #1 to Appen*i, #< is t'e samp%e AC! report o Ban- Asia" rom 'isC'er (ea-nesses i

*.2 &onf rmat on of Ser; ce

7'en an emp%o&ee joins in t'e service sC'e (i%% remain un*er provision o one &ear" $ t'e emp%o&ee per orms satis actor& in 'isC'er job sC'e (i%% con irm o 'isC'er service an* t'at is norma%%& a promotion" @or e,amp%e, one emp%o&ee joins as a +e%%er or +rainee O icer, i 'isC'er per ormance is satis actor& t'en sC'e (i%% con irm as Ban-ing www.AssignmentPoint.com

O icer 3BO4" $ t'e emp%o&eeDs per ormance is not satis actor& t'en t'e ban- can e,tent t'e provision or can con irm as +e%%er or +rainee O icer"

*.3 "ea;e 0are Ass stant >"0A?

5eave @are Assistant is t'e i teen *a&s %eave (it' one mont' gross sa%ar& amount pa&ment, an* t'is pa&ment (i%% not count in mont'%& sa%ar&" A ter one &ear o con irmation o service ever& emp%o&ee (i%% get t'is aci%it& or ever& &ear" @or menta% an* p'&sica% recreation o emp%o&ee Ban- Asia provi*e t'is aci%it& an* t'is man*ator& or an emp%o&ee" 5eave @are Assistant is pa&ab%e to t'e emp%o&ees or t'eir nominee3s4 ('o are not in t'e pa&ro%% o t'e ban- on t'e *ate o pa&ment *ue to retirementC*eat'" 7it' t'e provision t'at t'ose ('o 'ave comp%ete* one u%% &ear o service in t'e Ban- be ore t'e *ate o pa&ment (i%% receive entire amount o 5@A an* ot'ers not comp%eting one u%% &ear on t'e *ate o pa&ment (i%% receive 5@A proportionate to 'isC'er perio* o service *uring t'e concerne* &ear"

*.4 "ea;e
@o%%o(ing -in*s o %eave a%%o(ab%e to emp%o&ees o t'e ban-:

*.4.( @arn "ea;e

On comp%etion o perio* o one &ear o continuous service in t'e Ban- a%% emp%o&ees get earne* %eave on u%% pa&" +'e ma,imum amounts o suc' %eave t'at ma& be accumu%ate our mont's"

*.4.) D sa9 - ty "ea;e

#isabi%it& %eave ma& be grante* b& t'e Boar* to an emp%o&ee ('o is *isab%e* b& injur& in %icte* or cause* in acci*ent"

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*.4.* Matern ty "ea;e

Maternit& %eave ma& be grante* b& t'e competent aut'orit& to an emp%o&ee or a ma,imum t'ree mont's perio* at a time"

*.4.+ &asua- "ea;e

Casua% %eave means a %eave o absence or ver& s'ort perio* o *a&s, grante* to an emp%o&ee ('o ma& be unab%e to atten* *ut& *ue to su**en i%%ness or urgent privateC ami%& a airs"

*.4.. Study "ea;e

On comp%etion o perio* o t'ree &ears o continuous service in t'e Banemp%o&ee ma& earn stu*& %eave (it'out an& pa& an* a%%o(ances, or a perio* not e,cee*ing t(o &ears ma& be grante* b& t'e Boar* to an emp%o&ee to enab%e 'imC'er to stu*& consi*ere* use u% or 'isC'er services un*er t'e Ban-"

*.(, %ay and A--oBance

+'e sca%e o pa& an* ot'er a%%o(ances o o icers an* emp%o&ees o t'e ban- are prescribe* b& t'e Competent Aut'orit& rom time to time" +'e initia% pa& o an emp%o&ee appointe* or promote* to t'e 'ig'er post are or*inari%& i,e* at t'e initia% stage o t'e sca%e o pa& o t'e post to ('ic' 'e promote* or appointe*" Presi*ent an* Managing #irector to Ban-ing O icer t'e sa%ar& brea-s *o(n are Basic pa&, 6ouse !ent Cei%ing, Conve&ance A%%o(ance, Me*ica% A%%o(ance an* Antertainment A%%o(ance" 6ere 6ouse !ent Cei%ing is =<L, Conve&ance A%%o(ance is 26L, Me*ica% A%%o(ance is 10L an* Antertainment A%%o(ance is 10L o basic sa%ar&" +e%%ers an* +rainee O icers are got Conso%i*ate* Sa%ar& on%&, because t'e& are on provision perio*" +op %eve% O icers rom Presi*ent an* Managing #irector to @irst Assistant Fice Presi*ent 3@AFP4 got e,tra c'arges %i-e 6ouse Maintenance, 2ti%ities an* Car Maintenance" #eput& Managing #irector 3#M#4 an* Senior A,ecutive Fice Presi*ent 3SAFP4 got A%ectricit&, Mas, +e%ep'one an* #omestic Ai*s a%so" www.AssignmentPoint.com

Presi*ent an* Managing #irector to A,ecutive Fice Presi*ent 3AFP4 got *irect car rom t'e ban-" @rom Senior Fice Presi*ent 3SFP4 to @irst Assistant Fice Presi*ent 3@AFP4 got Car 5oan aci%it&" An* Presi*ent an* Managing #irector to @irst Assistant Fice Presi*ent 3@AFP4 got 6ouse 5oan a%so" +'ese %oan specia% or ban- sta ta-es on%& >L interest on t'ese %oan" Mroup $nsurance aci%ities (i%% get t'e entire con irme* emp%o&ee" +'is on%&, an* t'e name o t'ese %oan are Sta Car 5oan, Sta 6ouse Bui%*ing 5oan" +'e ban-

insurance basica%%& 'ea%t' insurance an* (i%% get aci%ities on on%& 'ospita%i9ation" $n t'is insurance o icers an* e,ecutives (i%% get t'e bene it o one spouse an* t(o c'i%*ren"

*.(,.( 7 nds of Term na- !enef ts

+'e o%%o(ing -in*s o termina% bene its are a%%o(ab%e to a regu%ar an* u%%1 time emp%o&ee o t'e ban-" 1" 2" ;" Mratuit& Contributor& Provi*ent @un* Benevo%ent @un*

*.(,.) 0est ;a- !onus

!egu%ar emp%o&ee (i%% be entit%e* to @estiva% Bonuses pa&ab%e on t'e occasion o Ai*1u%1@itre an* Ai*1u%1A9'a" +'e bonus amount (i%% be t'e 'a% o 'isC'er sa%ar&"

*.(,.* %erformance !onus

$ t'e ban- ma-es pro it, t'e emp%o&ees (i%% be entit%e* to ;L o pre1ta, pro it as per ormance bonus" @i t& percent o suc' bonus *istribute* on t'e basis o basic pa& o an emp%o&ee, an* ba%ance i t& percent on t'e basis o per ormance o in*ivi*ua% emp%o&ees" www.AssignmentPoint.com

Per ormance appraisa% management time to time"

or t'e purpose ma*e on t'e criterion set b& t'e

*.(,.+ &ash aBard

+'e Competent Aut'orit& ma& gran* cas' re(ar* to an& o its emp%o&ee or per ormance o a (or- ('ic' is occasiona% in c'aracter an* innovative or researc' an* *eve%opment oriente* (arranting specia% merit as to justi & t'e pa&ment o t'e same"

*.(,.. ReBards for %ass ng !ank ng D '-oma @5am nat on

+'e emp%o&ee ('o (i%% pass Ban-ing #ip%oma Part1$ A,amination in t'e irst c'ance (i%% get cas' re(ar* o +B"2=,000 an* t'ose ('o (i%% pass Ban-ing #ip%oma Part1$$ A,amination in t'e irst c'ance (i%% get cas' re(ar* o +B"=0,000" +'ose ('o (i%% pass Ban-ing #ip%oma Part1$ A,amination in t'e irst c'ance securing 'ig'est mar- (i%% receive an a**itiona% cas' re(ar* o +B"2=,000 an* t'ose ('o (i%% pass Ban-ing #ip%oma Part1$$ A,amination in t'e irst c'ance securing 'ig'est mar- (i%% receive an a**itiona% cas' re(ar* o +B"=0,000" +'e cas' re(ar*s or Ban-ing #ip%oma Part1$ an* Part1$$ A,amination in one more t'an one setting (i%% be +B" 10,000 an* +B" 20,000 respective%&"

*.(,./ Annua- Increment

$ emp%o&eeDs service recor*s an* Annua% Con i*entia% !eport 3AC!4 are satis actor& t'en t'e Competent Aut'orit& sanctions t'e increment on t'e sa%ar&" +'e percentage o sa%ar& increment is not i,e*E it varies on Competent Aut'orit& *ecision" $ t'e service recor*s an* Annua% Con i*entia% !eport 3AC!4 are not satis actor& o an emp%o&ee t'en t'e Competent Aut'orit& put 'imC'er on specia% report or a perio* not e,cee*ing si, mont's an* upon receipt o suc' report ma& sanction t'e increment eit'er rom *emonstration or rom imme*iate e ect or ma& *e er it or t'e ('o%e &ear" $ an emp%o&ee recogni9e* o 'isC'er outstan*ing an* meritorious per ormance www.AssignmentPoint.com

t'en t'e Boar* ma& *eci*e to give 'imC'er anot'er specia% increment in one &ear perio* o time"

*.(,.2 Tra;e- a--oBance and Da -y A--oBance

7'en ban- sen* an& emp%o&ee or training an* ca%% an& emp%o&ee or intervie( t'en t'e ban- (i%% give 'imC'er trave% a%%o(ance an* *ai%& a%%o(ance" $n t'is case t'e emp%o&ee 'as to c%aim 'isC'er a%%o(ance (it' busC trainC p%ane tic-ets" 6uman !esource #epartment (i%% veri & t'e c%aim an* pa& t'e emp%o&ee"

*.(( %romot on
+'e criteria or promotion to a speci ie* post usua%%& merit1cum1seniorit&" A person (i%% be e%igib%e oe promotion i 'e 'as t'e satis actor& recor*s o service, meets t'e criteria or promotion, an* 'as c%ear recommen*ation or promotion in 'isC'er AC!" $ t'ere is an& *epartmenta% procee*ing in un*er(a& against 'imC'er or an& pena%t& ot'er t'an censure or (arning 'as been impose* on 'imC'er (it'in t'e %ast t'ree &ears t'en t'e emp%o&ee (i%% not be promote*" $n terms o ever& promotion t'e emp%o&ee 'as to ace intervie( boar*" +'ere are number o &ears to become e%igib%e or promotion rom t'e ran-s mentione* be%o( to t'e ne,t 'ig'er ran-s:

%ost O icer

@- g 9 - ty for 'romot on +(o &ears e,perience as Junior O icer or one &earDs e,perience as Probationar& O icer se%ecte* t'roug' competitive test"

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*.() Tra n ng
+raining is t'e processes o teac'ing t'e emp%o&ee t'e s-i%% or t'eir better act upon on t'e job" +raining is ver& 'e%p u% or t'e emp%o&ees or t'eir better per ormance" +'ere are man& met'o*s o training, but in t'e ban-s o Bang%a*es' t(o met'o*s are common%& use*, %ecture an* on1t'e1job training" Man& institute an* ban-s %i-e B$BM, $BA, 7or%* Ban-, Asian #eve%opment Ban-, Bang%a*es' Ban-, Citi Ban- etc arrange varies -in* o training" 5ots o ban-s o Bang%a*es' 'ave t'eir o(n training institute an* ot'er ban-s emp%o&ee can participate in t'at training" Ban- AsiaDs emp%o&ees a%so participate in t'e ot'er ban-s training a%so" Ban- Asia *oesnDt 'ave its o(n training institute but t'is ban- arrange* man& t&pe o training in its corporate o ice an* ot'er ban-s emp%o&ees can contribute t'ese trainings" A number o trainings are speci ic or speci ic *epartment %i-e A(areness o a-e mone&, mone& %aun*ering, J1cas' *ebit car* is compu%sor& or cas' *epartment emp%o&ees" Ot'er trainings are %i-e Customer Cre*it Sc'eme an* 5ease @inance Sc'eme, Cre*it !is- Mra*ing, Cre*it ris- Management, 5oan C%assi ication an* Provisioning, 5oan #ocumentation, 5essons 5earnt rom Cre*it @eature, Structure* Management etc" Amp%o&ee can not participate an& in1'ouse training rom t'eir o(n interest, 6uman !esource #epartment (i%% se%ect t'e emp%o&ee to participate t'e training" 6uman !esource #epartment sen*s o ice notice to t'ose emp%o&ees to atten* t'e training" A ter atten*ing t'eir training t'e emp%o&ee 'ave to submit a report on t'at training to t'e 6uman !esource #epartment" Some times 6uman !esource #epartment sen*s t'e emp%o&ee to atten* t'e training outsi*e o t'e Bang%a*es'" inance or 5arge Projects in Bang%a*es', A,c'ange !ate

*.(* Res gnat on

7'en an emp%o&ee (ants resignation, 'e 'as to app%& in 6uman !esource #epartment" 6e s'ou%* notice 6uman !esource #epartment t'ree mont's be ore 'e resign" $ 'e ai% to in orm t'ree mont's be ore t'en 'e 'as to pa& www.AssignmentPoint.com

t'ree mont's gross sa%ar& amount ta-a" A ter an emp%o&ee app%&ing or resignation 6uman !esource #epartment (i%% )uer& a%% t'e branc'es t'at t'e emp%o&ee 'as an& transaction (it' an& branc' or not" $ t'e branc'es reports are o- t'en t'e 6ea* o 6!# approve 'isC'er resignation an* sen* to t'e emp%o&eeDs Branc' Manager"

+., Informat on Techno-ogy at !ank As a " m ted

An in ormation s&stem is usua%%& a tec'nica%%& set o interre%ate* components t'at co%%ect, process, store an* *istribute in ormation to support *ecision ma-ing an* contro% in an organi9ation" 0o( a *a& t'e inancia% services in*ustr&, especia%%& t'e ban-ing sector is un*ergoing revo%utionar& c'anges (it' t'e a*vent o mo*ern tec'no%og& an* intro*uction o ne( pro*ucts base* on t'e e%ectronic s&stem, t'e concept o conventiona% ban-ing 'as been c'ange*" $n Bang%a*es', a%t'oug' t'e ban-ing in*ustr& are %ac-ing a tota% integrate* ban-ing so t(are so%ution o internationa% stan*ar*, 'o(ever, Ban- Asia 5imite* put its best e orts to intro*uce a computeri9e* ban-ing s&stem ('ic' provi*es e icient, re%iab%e, ast service an* accurate in ormation to its customer as (e%% as management, s'are'o%*ers an* regu%ator& bo*ies"

+.( IT Su''ort
Ste%ar t'e so t(are 'as been *eve%ope* an* customi9e* b& A!A1$n o+ec' 5t*" A joint venture $+ Compan& set b& A+A1$n o+ec' o #ubai, Ban- Asia an* !A0BS1$++" A*e)uate number o s&stemCbusiness ana%&st an* programmers are *e*icate* to(ar*s *eve%opment C customi9ation o t'e so t(are an* a ter sa%es service" A!A1$n o+ec' 'as arrangement or continuous up*ating o tec'no%og&, programming an* management s-i%%" +'e compan& enjo&s t'e tec'nica% support www.AssignmentPoint.com

rom A+A1 $n o+ec', 2AA"

+.) !ank ng O'erat on

A%% branc'es o t'e Ban- inc%u*ing t'e Corporate O ice 'ave a Ste%ar Base* 5oca% Area 0et(or- 35A04, ('ic' is a mu%ti1user an* most re%iab%e an* internationa%%& recogni9e* secure* Operating S&stem" +'is ban-ing program supports a%% core ban-ing aci%ities inc%u*ing: Current Accounts, Savings Accounts, @oreign Currenc& Accounts, term an* @i,e* #eposits, 5oans an* A*vances, Specia% Sc'emes or #eposits an* A*vances etc" Besi*es t'e maintenance o various t&pes o customer account, ca%cu%ation an* app%ications o interests, automatic *e*uction o various t&pes o ta,es on %ives, t'e ban-Ds boo-s o accounts are a%so u%%& automate* an* integrate* in to t'e ban-ing so t(are t'us t'e Ba%ance S'eet, Statement o A airs an* ot'er management reports an* generate* b& t'e computer s&stem un*er Ban-Ds Stan*ar* C'art o Accounts on *ai%& basis"

+.* !ack Off ce Automat on

Apart rom t'e @ront O ice Automation an* Automate* boo-1-eeping s&stem o t'e ban-, t'e ban- 'as intro*uce* computeri9e* Provi*ent @un*, management S&stem, $nter Ban- !econci%iation, S'are Management S&stem, M$S, Centra% Ban-Ds reporting" +'e in1'ouse so t(are *eve%opment team *eve%ope* a 5CC Management mo*u%e in t'e same s&stem, ('ic' covers t'e entire 5CC operation starting rom 5CC opening, processing, vouc'ering, maintenance an* retirement o 5CC"

+.+ Human Resource Informat on System of !ank As a

Ban- Asia 'as u%%& automate* 6uman !esource $n ormation S&stem 36!$S4" www.AssignmentPoint.com

@rom an emp%o&ee start to en* t'e& -eep a%% recor*s in t'eir in ormation s&stem" @or a manua% bac- up t'e& a%so maintain ever& emp%o&ee persona% i%e a%so" +'e so t(are t'e& use t'atDs name is Ste%ar an* 6uman !esource #epartment use one portion o Ste%ar so t(are" Aver& emp%o&ee can access 'isC'er o(n in ormation recor*e* in *atabase rom 'isC'er o(n account" +'e emp%o&ee o 6uman !esource #epartment can enter ne( *ata, mo*i & previous *ata an* en)uire previous *ata" +'e& *onDt 'ave rig't to *e%ete an& entr&" So t'e& 'ave to ver& care u% about entering t'e *ata" $ an& (rong in ormation is entere* t'en t'e& 'ave to contract $+ #epartment to *e%ete t'e recor* an* 'ave to e,p%ain t'at ('& t'is mista-e is 'appene*" 6ere $D%% *iscuss 'o( 6uman !esource #epartment use Ste%ar an* maintain t'e recor*s"

+.+.( "og on to Ste-ar

+o ensure t'e securit& in t'e program t'is option is use" +o start t'e so t(are t'e user 'as to *oub%e1c%ic- on icon o 6!# on user computer *es-top" +'en imme*iate%& a %ogin orm comes" +'en 'e 'as to (rite username, pass(or* an* *atabase name to connect" A ter veri &ing t'e user name an* pass(or* enter to t'e *atabase" #atabase (in*o( as o%%o(s A ter *oub%e1c%ic-ing t'e 6! Management icon t'e so t(are appears secon* %ogin orm"

0 gure 6 Secon* 5og in orm Secon* %og www.AssignmentPoint.com

%ogin orm nee*s *i erent user name an* *i erent pass(or* a%so" +'en it enters into main menu"

+.+.) Ma n Manu
Main Manu is use* to open t'e ne( orm o persona% o icia%, up*ate* orms an* *estination tab%e entr& orm" +'is orm 'as a%so menu mo*u%e b& ('ic' user can enter an& speci ic orm" A%so user can en)uiries, ta-e 'e%p, generate report an* -no( about so t(are rom menu mo*u%e" A ter %ogin, main orm comes (it' *i erent button an* menu mo*u%e" +'e user 'as to c%ic- on speci ic button to open an& b%an- orm to entr& ne(%& recruite* emp%o&ees in ormation or to -no( an& emp%o&ees in ormation"

0 gure : Main Manu

+.+.* System Modu-e

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A%% branc'es an* *epartments can not access a%% t'e in ormation in t'e so t(are" #i erent branc'es an* *epartments 'ave rig't *i erent in ormation to access" Branc'es an* *epartments 'ave no rig't to a** or mo*i & an& in ormationE t'e& can on%& en)uire t'e in ormation" @irst Assistant Fice Presi*ent 3@AFP4 an* Senior A,ecutive O icer 3SAO4 o 6uman !esource #epartment give t'e rig't to *i erent *epartments an* branc'es to access t'e *i erent in ormation"

+.+.+ @m'-oyee !as c Informat on 0orm

Amp%o&ee basic $n ormation orm is use* or ne( emp%o&ee a**s, i necessar& mo*i & or en)uire t'e emp%o&eeDs basic in ormation" 6uman !esource #epartment 'as no rig'ts to *e%ete an& entr&" $ t'e& entr& an* save an& (rong in ormation t'en t'e& 'ave to contract t'e $+ #epartment to *e%ete t'e entr&" So t'e& 'ave to be care u% about entering an* saving an& entr&" +o start (it', t'e user 'as to c%ic- on t'e A** button to entr& ne(%& recruite* emp%o&ees in ormation or to mo*i & user 'as to press Mo* button" $n t'e basic master i%e t'e in ormation t'e& maintain are personne% in ormation, persona% in ormation, compensation, %eave, *epartment, a**ress, e*ucation an* e,tra curricu%um activities"

+.+.. %ersonne- Informat on 0orm

Amp%o&ee personne% $n ormation orm is use* or ne( emp%o&ee a**s, i necessar& mo*i & or en)uire an* c%ear t'e emp%o&eeDs *ata rom Amp%o&ee Personne% $n ormation orm" +o start (it', t'e user 'as to c%ic- on t'e a** button to entr& ne(%& recruite* emp%o&ees in ormation" $n personne% in ormation t'e user 'ave to entr& #epartment, Branc', #esignation, Mra*e, None, 0ationa%it&, !e%igion, Marita% Status etc" Or user can mo*i & t'e recor*s b& pressing Mo*" !e* co%or ie%*s are must re)uire* or i%% up t'e orm" www.AssignmentPoint.com

+'ese personne% in ormation (i%% use* in ever& step in emp%o&eeDs recor*" Suc' as AC!, $ncrement, 0e( Pa& Sca%e, Promotion etc"

+.+./ %ersona- Informat on 0orm

@or ne( emp%o&ee a**, i necessar& mo*i & or *e%ete, to en)uire Persona% $n ormation @orm is use*" $n persona% in ormation t'ere is @at'er 0ame, Mot'er 0ame, #ate o Birt', 6eig't, 7eig't, B%oo* Mroup etc" $t cou%* be 'appen t'at ('en an emp%o&ee c'ec-s 'isC'er *etai% in ormation 'e cou%* in* an& (rong in ormation in 'isC'er *etai%s" +'en ca%% or mai% to 6!# mention about t'at prob%em an* t'e Senior A,ecutive O icer o 6!# cou%* mo*i & 'isC'er in ormation"

+.+.2 &om'ensat on Informat on 0rom

Compensation $n ormation @orm is use* ('en initia% sa%ar& is recor*e* or speci ic *esignation" On%& t'ese *ata are inserte* an* up*ate* base* on *ecision o top %eve% management or a*ministrator" Some time top %eve% management nee* to -no( emp%o&ees pa& sca%e structure because *ecision on increment sa%ar& *epen* on t'is in ormation" +'is orm is emp%o&eeDs sa%ar& in ormation t'en o%%o(s t'e step ('ic' is (ritten in ot'er previous orms *escription"

+o start (it', t'e user 'as to c%ic- on t'e a** button to entr& ne(%& recruite* emp%o&ees sa%ar& in ormation" 6ere user nee* not ca%cu%ate* tota% sa%ar& ('ic' compose* basic sa%ar&, 'ouse rent, conve&ance a%%o(ance, me*ica% a%%o(ance an* entertainment a%%o(ance etc" A ter enter sa%ar& an* a%% a%%o(ance t'en automatica%%& tota% sa%ar& (i%% be recor*e*" $n Compensation @orm t'ere nee* Pa& C&c%e, Account 0umber, $nsurance 0umber etc"

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+.+.3 "ea;e Informat on 0orm

5eave $n ormation rom is use* to maintain t'e %eave in ormation o emp%o&ee" 7'en an emp%o&ee (ants %eave, 'e irst app%ies to 6uman !esource #epartment to gran* 'isC'er %eave" 6uman !esource #epartment c'ec-s 'isC'er 'istor& o %eave rom t'is in ormation to in* out t'at is 'e e%igib%e or %eave or not" $n t'is orm 6uman !esource #epartment can a** ne( %eave in ormation, mo*i & ear%ier in ormation or can en)uire t'e in ormation" $n t'is orm 6uman !esource #epartment 'as no rig'ts to *e%ete an& entr&" $ t'e& entr& an& (rong in ormation t'en t'e& 'ave to contract t'e $+ #epartment to *e%ete t'e entr&"

+.+.4 De'endent Informat on 0orm

#epen*ent $n ormation rom is use* to maintain t'e *epen*ent in ormation o emp%o&ee" @or eac' *epen*ent o t'e emp%o&ee t'e *i erent rom is use*" 6ere recor*s *epen*ents name, t'e re%ations'ip (it' t'e emp%o&ee, se,, *ate o birt' an* i t'e emp%o&ee se%ect *epen*s as 'isC'er nominee t'en ('at percent bene it 'e give 'is C'er *epen*s t'at in ormation" +'is in ormation (i%% uti%i9e on group insurance, provi*ent un* etc"

+.+.(+ Tra n ng Informat on 0orm

+raining $n ormation orm is use* ('en an emp%o&ee ta-e one or more training rom o ice or some time an& emp%o&ee 'as ta-en an& training rom an& certi ie* organi9ation or non1certi ie* organi9ation" +'is orm is nee*e* to a**, mo*i & an* en)uire t'e emp%o&eeDs +raining in ormation" +o start (it', t'e user 'as to c%ic- on t'e a** button to entr& emp%o&ees training in ormation" On%& a*ministrator can entr& more training in ormation or an& speci ic emp%o&ee" A%% *ata ('ic' are a**e* or an& speci ic emp%o&eeDs are in tabu%ar ormat www.AssignmentPoint.com

+.+.(. %romot onC Increment and Other &hanges

+'ese rom is use* to entr& Joining $n ormation, Con irmation o Service, $ncrement, 0e( Pa& Sca%e, Promotion, !esigne*, Posting $n ormation etc" +o up*ate t'ese in ormation irst user 'ave to c%ic- a** button, t'en give emp%o&ee i*, re erence no, *ocument an* e ective *ate etc" @or joining ever& emp%o&ee (i%% join in 6!# o Corporate O ice" +'en posting c'ange t'e branc' an* *epartment" $n promotion c'ange t'e *esignation an* compensation" $n 0e( Pa& Sca%e an* $ncrement c'ange t'e compensation" +'atDs 'o( t'is in ormation (i%% a ect t'e emp%o&ee service recor*" $n Appen*i, C a samp%e report o emp%o&ee service recor* is given" 6ere t'e grap'ica% presentation s'o(s 'o( an emp%o&eeDs *esignation c'anges an* in tabu%ar rom s'o(s t'e emp%o&ee get 'o( muc' $ncrement, 0e( Pa& Sca%e, Promotion in 'isC'er service %i e" +'is in ormation a%so a ects t'e AC!" 7e see in ront page o AC! in Appen*i, #1 t'e emp%o&ee 'istor& (it' Ban- Asia" 6ere it s'o(s t'e perio*s o 'isC'er posting in *i erent p%aces" @or mo*i & user 'ave to press Mo* an* or en)uire press An)" 6! #epartment *onDt 'ave rig't to *e%ete t'e entere* *ata" So #e% button is inactive 'ere"

+'is is anot'er part o

rom is compensation" +o up*ate t'e compensation t'is

rom is use*" $n Promotion, $ncrement, 0e( Pa& Sca%e t'e compensation (i%% *e inite%& c'ange*" 7e can see t'e sa%ar& bra-e *o(n 'ere an* t'e o%* amount (it' increase* amount" So it is eas& to i*enti & t'at 'o( muc' sa%ar& is increase*" @or mo*i & user 'ave to press Mo* an* or en)uire An)" 6! #epartment *onDt 'ave rig't to *e%ete t'e entere* *ata" So #e% button is inactive 'ere" www.AssignmentPoint.com

+.+.(2 "ea;e Management

+'is orm is use* to maintain %eave in ormation" $ an& emp%o&ee app%& or %eave t'en t'is rom is use*" +'e nee*e* in ormation or t'is rom are t&pe o %eave, *ate o app%&, Amp%o&ee i*, *epartment, *esignation, branc', %eave start to en* *ate, purpose o %eave an* a%so %eave ba%ance 3i an&4" +'en user 'as save* b& pressing @10"

A ter i%% up t'e %eave app%ication rom, i t'e app%ication is approve* b& www.AssignmentPoint.com

6!# t'en %eave approva% orm is use* in igure 2;" On%& Senior A,ecutive O icer 'as rig't to use t'is rom an* 'e approve* in t'is rom" A ter approving %eave in t'is rom t'is in ormation (i%% *irect a ect t'e emp%o&ee master i%e" @rom emp%o&ee master i%e it is eas& to in* out 'o( man& time 'e ta-es ('ic' %eave"

+.+.(3 Recru tment Modu-e

As (e sa( in recruitment process a ter getting t'e CFDs t'e Ban-ing O icers an* +rainee O icers o 6uman !esource #epartment start to entr& t'e CFs in t'e so t(are (it' t'e instruction o @irst Assistant Fice Presi*ent 3@AFP4 o 6!#" +'is rom is use* to entering t'e CFs" +'e top o t'e %e t corner in t'is orm (e see t'e Criteria o App%ication, 'ere user 'ave to put ('at t&pe o app%ication is t'is, %i-e app%ie* or an& speci ic position or an& suitab%e position or not" #ate o Birt' counte* as &ears, mont's an* *a&s" Minimum A*ucation 5eve% an* minimum irst *ivision is re)uire*" $ an& can*i*ate *i*nDt matc' t'e an& re)uirement o t'ese t'en t'e so t(are (i%% not %et t'em a%%o( entering t'e CF" www.AssignmentPoint.com

A ter matc'ing t'e criteria t'en comes app%icant *etai%s in ormation" 6ere user 'as to enter t'e can*i*ate persona% in ormation" +'en 5anguage Pro icienc& in t'e top o t'e rig't corner" $n t'e rig't si*e e,tra1curricu%um activities, 5ast sa%ar&, A,pect Sa%ar& 3$ an&4" $n top o t'e rig't corner A*ucation button" A ter pressing t'is button a tab%e %i-e igure 2= (i%% come" 6ere user 'as to put A,am name, Organi9ation name, Boar*, !esu%t, #epartment, Passing &ear etc" +'en press @10 an* save t'e recor*"

+'en e,perience in ormation" A ter pressing A,perience button a tab%e %i-e igure 26 (i%% come" 6ere user 'as to put 3i an&4 5ast #esignation, Compan& name, Area o Concentration, Start to An* #ate etc"

A ter pressing +raining button a tab%e %i-e igure 2> (i%% come" 6ere user 'as to put 3i an&4 Branc' name, #epartment name, Course #escription, Organi9e* b&, Start an* An* #ate etc"

A ter entering a%% t'e *ata press @10 to save t'e *ata, t'en t'e s&stem (i%% generate a re erence number %i-e igure 20" S&stem generates re erence number not on%& or CF recor* but or a%% recor* saving" 2ser 'as to note *o(n t'is re erence number, because i t'e intervie(ee se%ecte* in t'e intervie( t'en 6! emp%o&ee can se%ect t'ose intervie(ee in *atabase b& using t'e orm given in Appen*i, @ an* a%so can approve t'ose intervie(ee b& using t'e orm given in Appen*i, M b& t'ese re erence number or i an& prob%em occur t'en t'e& can in* out t'roug' o re erence number" +'e bene it o t'ese app%icant se%ecting an* approva% orm use is, a ter se%ecting an* approving an app%icant in t'e *atabase t'en 6! emp%o&ee can get t'e *ata or www.AssignmentPoint.com

emp%o&ee master i%e, so t'e& *onDt 'ave to i%% up t'e master i%e again, t'e& just 'ave to c'ec- t'e paper persona% i%e"

.., Re'orts
!eports are *esigne* main%& or top %eve% management to use corporate *ata in an& organi9ation to ma-e inte%%igent business *ecisions" $n a%% reports o t'e propose* s&stem base* on emp%o&ee i*enti ication no or "0o urt'er )uer& or c'oice or an& report e,cept emp%o&ee i* no" 7'en an& user (ant to print an& report on an& speci ic subject t'en c%icon previe( button o t'at orm rom t'e emp%o&ee in ormation so t(are "+'en a parameter orm comes to se%ect speci ic emp%o&ees report " Most o t'e reports 'ave common t'ings %i-e printing *ate option, page no an* corporate an* report 'ea*ing"

..( @m'-oyee !as c Informat on Re'ort

Dhy need th s Re'ort Some time Management nee*s speci ic emp%o&ees to contact, to get basic in ormation about emp%o&ees or to get emp%o&ees previous job in ormation to ta-e a*ministrative *ecision" @or t'is reason t'is report is generate*" 2ser generates t'is report rom t'e emp%o&ee basic in ormation orm" Se%ect t'e emp%o&ee emp/i* range an* c%ic- on OB button" +'en t'e report on se%ecte* emp%o&ees (i%% be s'o(n at printab%e vie(" 2ser t'en print in ormation or Mo to i%e1O print an* print t'e report" A samp%e report is given in Appen*i, B"

..) @m'-oyee Ser; ce Record Re'ort

Dhy need th s Re'ort Some time A*ministrator (ant to see t'e Amp%o&eeDs sa%ar& unit, service recor*, *epartment, an* *ivision or ta-en *ecision to or*er 'is C'er promotion or trans er" 2ser generates t'is report rom t'e orm o emp%o&ee pa& sca%e structure" Se%ect t'e emp%o&ee $# rom parameter orm an* print t'e report" A samp%e report is given in www.AssignmentPoint.com

Appen*i, C"

/., 0INDIN1S AND ANA"YSIS6

(. Do you th nk your &om'anyEs HR 'o- cy s eff c ent for the em'-oyeesF

No 30%

Yes 70%

About t'e 6! po%ic& a%most >0L respon*e* (it' 'ig' appreciation an* on%& ;0L ans(ere* negative%&" ). Do you th nk that your com'any fo--oBs the -a9or -aB 'ro'er-yF

Som etim es 30%

Yes 50%

No 20%

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About 5abor 5a( =0L sai* &es, ;0L sai* sometimes an* on%& 20L respon*e* no t'oug't t'at t'e& *onDt o%%o( t'e %abor %a( ma,imum time"

*.

Do they fo--oB nternat ona- HR standardF

Sometimes 20%

No 20%

Yes 60%

Accor*ing to t'e )uesionnar& surve& 60L ans(ere* positive%& about t'eir o%%o(ing internationa% stan*ar*" +. Do you th nk the e5'er enced 'erson s gett ng h s actua- 'os t on n th s organ Gat onF

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May be 10% No 10%

Yes 80%

@rom a%% ?0L emp%o&ees t'oug't t'at t'e e,perience* person 'o%*s 'is actua% position an* ot'ers s'o(n *i erent vie(s" .. Are the HR 'rocedures fu-f -- ng the a-- re=u rements 'o- cyF

No 10%

Yes 90%

About ma,imum o t'e emp%o&ees 380L4 agree* t'at t'e 6! proce*ures u% i%%ing t'e a%% recruitment po%ic& an* rest 310L4 stan* in opposite si*e" /. Is the management sat sf ed on the em'-oyeesF

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All Most 20%

No 10%

Yes 70%

>0L t'oug't t'at t'e management is satis ie* on t'e emp%otees, 20L (as mo*arate an* t'e ot'er 10L t'oug't negetive"

2.

Do you th nk the softBare s enough eff c ent for the em'-oyeesF

No 20%

Yes 80%

0o 3?0L4 o t'e emp%o&ees t'oug't t'at t'e so t(are is enoug' e icient or t'e emp%o&ees" 3. Do you th nk the nformat on system s comforta9-e to youF

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Sometimes 20%

No 20%

Yes 60%

Most o t'e emp%o&ees 360L4 %i-e* t'e present in ormation s&stem" 4. Is th s nformat on system com'et t ;eF

No 50%

Yes 50%

6a% o t'e emp%o&ees t'oug't t'at t'e in ormation s&stem is competitive 3=0L4 an* =0L t'oug't not" (,. Dhat ty'e of commun cat on system you 'refer mostF

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$ar% &o'y 30%

!er "ho#e 0% Through Mail 70%

As a communication s&stem >0L pre erre* t'roug' mai%, ;0L c'oose 'ar* cop& but nobo*& %i-es to communicate over mai%"

2., Recommendat on
$n Ban- Asia $ (or-e* in 6! #epartment" 6ere $ got t'e practica% e,perience o 'uman resource management an* 'o( manage an in ormation s&stem o an organi9ation" +'oug' itDs m& irst e,perience, $ got some prob%ems b& *iscussing t'e 6! personne%" So $ (ou%* %i-e to recommen* about t'ose prob%ems as o%%o(s"

+'e 6uman !esource #epartment s'ou%* up*ate t'eir po%ic& on t'e basis o situation" +'e& s'ou%* practice 100L o %abor %a( or t'e emp%o&ees" As a bran*, itDs t'eir *ut& to o%%o( t'e internationa% 6! stan*ar*" 6! 'as to concern ever& moment or t'e u%% satis action o management about emp%o&ees"

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 +'e& 'ave to maintain up*ate so t(are or continuous e icienc& an* rapi* output rom t'e emp%o&ees" +'e aut'orit& s'ou%* arrange training programs ('o *onDt ee% com ortab%e to use in ormation s&stem" +o provi*e 'ig'est satis action to t'e emp%o&ees t'e& 'ave to maintain %atest in ormation s&stem" +'e aut'orit& s'ou%* ensure emai% $# o a%% emp%o&ees to communicate (it' eac' ot'er (it'out errors"

3., &onc-us on
+'is report is t'e resu%t o t'ree mont'Ds interns'ip program in t'e 6uman !esource #epartment o Corporate O ice o Ban- Asia" !egar*ing m& *a&s spent at Ban- Asia, $ gat'ere* -no(%e*ge t'at is going to 'e%p me in bui%*ing m& career in uture" $n m& report, $ 'ave trie* to re %ect m& un*erstan*ing an* e,perience t'at $ 'ave gat'ere* as correct%& as possib%e" $n spite o t'is, t'ere ma& be some imper ections" @rom t'e practica% point o vie( $ can *ec%are bo%*%& t'at $ rea%%& 'ave enjo&e* m& interns'ip program at t'at branc' rom t'e ver& irst *a&"

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4., Reference

Te5t6
(. 0undamenta-s of Human Resource Management 3?t' A*ition4B& 1 0ic- B%anc'ar* an* James 7" +'ac-er ). Human Resource Management 310t' A*ition4 1 #ess%er, M *. Management Informat on Systems 3?t' A*ition4 1 Bennet' C" 5" : Jene P" 5

De96
a4 ((("ban-asia1b*"com b4 ((("goog%e"com

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Topic: A study on Human Resource Management and Human Resource Information System of Bank Asia td. !uestionnaire:
"ame: Se#: Age: $osition: %%.&o you think your 'ompany(s HR policy is efficient for the employees) Yes No %*.&o you think that your company follo+s the la,or la+ properly)

Sample of the questionnaire

Yes

No No No

Sometime Sometime May be

%-.&o they follo+ international HR standard) Yes

%..&o you think the e#perienced person is getting his actual position in this organi/ation)

Yes

%0.Are the HR procedures fulfilling the all requirements policy)

Yes No %1. Is the management satisfied on the employees)

Yes

No No No No

all most

%2.&o you think the soft+are is enough efficient for the employees) Yes

%3.&o you think the information system is comforta,le to you) Yes

Average

%4.Is this information system competiti5e from other Banks)

Yes

*6.7hat type of communication system you prefer most) Through mail

Over phone

Hard copy

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