PANDEMIC PREPAREDNESS COURSE SYNOPSIS

Overview
Influenza Defined
Pandemic Defined
Pandemic Planning for Telecom / IT

What Is Influenza?
Influenza Is a Virus
o Usually appears in winter
o 5 20% of the population suffer from influenza annually
In the U.S., more than 36,000 people die and more than 200,000 people are
hospitalized each year
Two Types of Influenza
o Type A
Capable of mutating
Infects pigs, cats, birds and other animals as well as humans
o Type B
Only infectious to humans
Is generally less severe than Type A, but causes pandemics

Influenza Monitoring
The World Health Organization (WHO) Maintains Regional Labs That Test Human, Bird and Swine Samples
State Departments of Health and Agriculture Are on Active Surveillance
o Permit the implementation of control measures if needed

What Is a Pandemic?
Defined: an Epidemic of a Virus Occurring Simultaneously Around the World
o Prior pandemics have included encephalitis lethargica which occurred from 1917-1928 and
was featured in the movie Awakenings and the current HIV / AIDS crisis
o Influenza Pandemics Typically Present in Two or Three Waves

Pandemic Requirements
Isolation of an Influenza Virus from Humans from Which the General Population Has Little to No Immunity
Demonstration That the Virus Can Replicate and Cause Disease in Humans


6510 Telecom Drive, Suite 100, Indianapolis, IN 46278
1.800.460.9568 www.aotmp.com

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Efficient Disease Spread Among Humans, Causing Community-Wide Disease
PANDEMIC PREPAREDNESS COURSE SYNOPSIS
Pandemic Planning for Telecom / IT
Create Pandemic Planning Team
Ensure Operational Continuity
Prepare Communications Plan
Update Disaster Recovery Plan

Create Pandemic Planning Team
Legal
Executive
Telecom / IT
Human Resources
Facilities / Maintenance
Sourcing / Procurement
Training & Development

Ensure Operational Continuity
Inventory All Business Processes
o Consider moving more customer / enterprise processes to the web
o Preserve the Ability of the Enterprise to Generate Data and Cut Checks
Obtain Priority Restoration Status from Telecom Service Providers, if Applicable
Develop Redundant Communication Plan
o Wireless devices, air cards, satellite phones
Acquire Protective Equipment
o Surgical masks, alcohol-based sanitizer, gloves
Classify All Telecom / IT Services as Either Essential or Non-Essential
o Prioritize applications by criticality
Facilitate Departmental Cross-Training
o Train by responsibility, not job title
o Maintain staff training matrix
Design & Support Work-at-Home
o Broadband access
o Hardware / software
o Applications


6510 Telecom Drive, Suite 100, Indianapolis, IN 46278
1.800.460.9568 www.aotmp.com

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o Security
PANDEMIC PREPAREDNESS COURSE SYNOPSIS
o Paper vs. PDF
All paper must be quarantined
Viruses only become inert after 12 to 24 hours
Scanned and e-mailed documents eliminate the potential for infection
Enterprises must account for excessively large attachments / files

Prepare Communications Plan
Communications Plan Considerations:
o How will information be conveyed?
Internal / external
o How will employees communicate among themselves?
o How will employees know who(m) to call?
o How will the public be provided information?
Conduct a Pandemic Awareness Campaign
Prepare All Employees for Potential Changes in the Enterprise
Teach Personal Hygiene & Protective Skills
o Teach employees how to take care of themselves and their families first

Update Disaster Recovery Plan
Help Desk Support
o Remote access
o Employee personal computers
Cascading Event Recovery
o Influenza pandemic following other disasters
Leverage Influenza Pandemic Planning for Like Scenarios
o Civil disturbances
o Bioterrorism / chemical weapons
o Ricin / Anthrax
Disaster Recovery Plan Considerations:
o What if the headquarters building cannot be occupied for an extended period of time?
o Where will the employees be located?


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1.800.460.9568 www.aotmp.com

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o How quickly could the enterprise recover?
PANDEMIC PREPAREDNESS COURSE SYNOPSIS


6510 Telecom Drive, Suite 100, Indianapolis, IN 46278
1.800.460.9568 www.aotmp.com

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Conclusion
Disaster Recovery Plans Must Be Realigned to Allow for Extended Events
o Pandemic waves may take 8 to 12 weeks
Per the World Health Organization (WHO), the Time Period for a Large Outbreak to Make Its Way from a
Population Center to Your Enterprise Is 21 Days


Swine (H1N1) Influenza Infections in the U.S.


Instructor Contact Information

instructor@aotmp.com