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Anju Kandru 408-205-3467 akandru@ a!oo"com $an %amon& CA No +$ Citi,en Fe.ruar 3rd An 0ime 6246 7 688!r on '2 A2 %ake*!8 $u.mitted to $rini-a* $!e i* 1re*entl 3orkin( in 9A$ indu*tr "

Comment*

ANJU KANDRU
(408) 205 3467 akandru@yahoo.com

SUMMARY
Strong experience in Program/Project Management Business Analysis, Business Im act Assessment an! Re"uirement Determination , Su ort # erations using DMAI$, P%$,SD%$, Agile Met&o!ology ,RUP. B#S' Arc&itecture Met&o!ology ( Bron)e $erti*ie!, Agile Met&o!ology !xperience in +uantitati,e, +ualitati,e -a Analysis, Usa.ility Metrics an! Data Analysis. Strong experience "orking "ith cross(*unctional teams acro## organi$ation#. Strong experience managing #o%ution oriented pro&ect# "ith e/cellent analytical and resentation s0ills. !xce%%ent communication #ki%%# "ith re#u%t oriented dri'e and attention to detai%#.

PR#12SSI#NA% 23P2RI2N$2
P-42 5 Paci*ic -as 4 2lectricity
#cto.er 6789 ( till !ate -as 'ransaction System 5 Su ort an! 2n&ancements (a# )ran#action Sy#tem i# u#ed *y (a# )rader# and Schedu%er# +or )rading Schedu%ing ga# operation#. ,e#pon#i*%e +or -u#ine## .na%y#i# ,e/uirement# determination and documentation "orking "ith (a# -u#ine## Stakeho%der#. 0ocument *u#ine## proce##e# and *u#ine## ru%e# +or ne" +unctiona%itie# thru #cenario ana%y#i#. 0ocument 1#e 2a#e# and )e#t #cenario# +or -u#ine## .cceptance and 1#er .cceptance )e#ting and 2oordinate !2! acti'itie# "ith 2hanne% Stakeho%der#. 0ri'e re/uirement# re'ie" and appro'a%#3#ign o++# pu*%i#h update# +o%%o" up and %iai#on to other team#. 0ocument and manage pro&ect tracking and mi%e#tone# ri#k# and i##ue# and *ring them to c%o#ure.

$isco Systems

87/677: 5 #cto.er 6789 SaaS 2na.lement ;So*t<are as(a Ser,ice <it& =e.2/> 5 $&annels 4anage (ather and document the *u#ine## re/uirement# +or 2hanne% 5artner# Stakeho%der# de+ine partner proce## +%o"# and *u#ine## u#e ca#e# through interaction "ith 5artner Stakeho%der#. .na%y$e the *u#ine## 6) and 2hange 4anagement need# and "ork "ith *u#ine## Stakeho%der# and cro## +unctiona% team# to document the *u#ine## re/uirement#. 4anage 5ro&ect Schedu%e3ta#k# and identi+y and track the acti'itie# again#t 572 mi%e#tone#. 5articipate and 0ri'e the -u#ine## .cceptance and 1#er .cceptance te#ting and 2oordinate !2! acti'itie# "ith 2hanne% Stakeho%der#. 0ri'e re/uirement# re'ie" and appro'a%#3#ign o++# pu*%i#h update# +o%%o" up and %iai#on to other team#. 0ocument and manage pro&ect #tatu# ri#k# and i##ue# and *ring them to c%o#ure.

$ountry 2na.lement( International 2/ ansion Res onsi.ilities? 4anage (ather and document the *u#ine## re/uirement# +or internationa% expan#ion +or 89)ier 2hanne% 5artner# and 29)ier 0i#tri*utor# and 2hanne% Stakeho%der# +or countrie# in #cope. 2reate and document proce## +%o"# and *u#ine## u#e ca#e#. .na%y$e the *u#ine## need# and "ork "ith Stakeho%der# to under#tand and document the %oca%i$ation need# pain point# +rom current and to9*e proce## per#pecti'e. :ork "ith *u#ine## readine## team on 72 ; 73 2hanne% and 0i#ti Stakeho%der impact .##e##ment and 2hange management acti'itie#. 4anage and maintain #chedu%e "ork*ook#3"ork p%an# dri'en *y 572 mi%e#tone#. 0ocument the .S96# and )o9-e proce## +%o"# u#e ca#e# and tran#%ate the *u#ine## re/uirement# and the 2u#tomer and 5artner operationa% metric#. 0ri'e and participate in the 2u#tomer i##ue re#o%ution proce##. 2oordinate and 5articipate in -u#ine## and 1#er .cceptance )e#ting. .

$&annel '&eater 2ngagement ( == $&annels (8('ier .# a -u#ine## .na%y#t354 in the :: 2hanne%# )heater !ngagement )eam #upported 4anager o+ <peration# and the 'ariou# team mem*er# *y per+orming high %e'e% *u#ine## ana%y#i# ta#k# to he%p #tream%ine the +%o" o+ *u#ine## acti'itie# throughout the organi$ation "orking g%o*a%%y "ith cu#tomer 6) and executi'e inter+ace. Res onsi.ility? 4anage the pro&ect #chedu%e and "ork p%an *u#ine## ana%y#i# and readine## acti'itie# coordinating "ith interna% #takeho%der# and pro'iding #u*&ect matter experti#e in the area o+ /uoting and ordering. (ather and 0ocument the *u#ine## re/uirement# that a%ign "ith 2hanne%# *u#ine## prioritie# +or =uoting and <rdering in 2i#co 2ommerce :ork#pace and he%p manage the de%i'era*%e# "orking "ith 6) team#. ,e#pon#i*%e +or authoring the #cope re/uirement# +or 22: =uoting and dri'ing re'ie"# "ith Stakeho%der# ()heater) and cro## +unctiona% 6) and -u#ine## #ign o++#. (ather and pre#ent 4etric# around the u#a*i%ity readine## and adoption +or 2hanne%#. 2onduct .# 6# )o9-e and (ap ana%y#i# u#ing interna% too%# > en#uring that a%% the re/uirement# are entered .dhere to pro&ect management and 2hange 4anagement and adoption methodo%ogy and #tandard# app%ica*%e to a##igned "ork. 6(tier == Distri.ution an! Pricing Initiati,e %ea! Business Analyst Price $ategori)ation Initiati,e 2i#co 5rice 2ategori$ation 6nitiati'e "a# to pro'ide %i#t price and di#count #tructure +%exi*i%ity to dri'e pro+ita*%e gro"th through ac/ui#ition# and ne" market#. Res onsi.ility? 0ocumenting and 4anaging the pro&ect #chedu%e# *u#ine## re/uirement# +or 0i#tri*ution =uoting proce## 2%aim# and ,e*ate# +or the :: 0i#tri*ution <p# and 5roce## and Sy#tem# +or 5rice 2ategori$ation 6mitati'e. ,e#pon#i*%e +or dri'ing the initiati'e a# %ead +or 2hanne%# 0i#tri*ution +or 5rice 2ategori$ation re/uirement#. ,e#pon#i*%e +or dri'ing the *u#ine## re/uirement# re'ie"# +rom .# 6# and )o9-e per#pecti'e and cro## +unctiona% 6) and -u#ine## #ign o++#. ,e#pon#i*%e +or -u#ine## .cceptance )e#ting and 1#er .cceptance )e#ting.

0ro'e the 2hanne% )racker )oo% ,etirement 6nitiati'e +or 0i#tri*ution <peration# group. :orked "ith cro## +unctiona% team# through de#ign and execution pha#e#. Succe##+u%%y tran#itioned +unctiona%ity to ne" p%at+orm and current%y in operation# mode%.

$I/$ountry 2na.lement Boun!ary PM# Business Analyst $2 Bra)il 'y e@ 2ntity ;Interim Pro!uct an! Ser,ices 2ntity> 2ountry !na*%ement i# centered in extending 2i#co?# #a%e# mode% and in9country pre#ence to *etter meet cu#tomer#? expectation# +or higher %e'e%# o+ accounta*i%ity %oca% engagement and g%o*a% con#i#tency. Res onsi.ility? .# part o+ the -oundary 4anagement proce##3team under#tanding the pro&ect #cope +or type4 documenting the current and to9*e proce##e# engaging and gaining commitment +rom cro##9 +unctiona% track# to de%i'er capa*i%itie# in a%ignment "ith the time%ine and #chedu%e o+ the 2! program. 0ocument the .S96S and )< >-e $a a.ilities +or Sa%e o+ product and Ser'ice# to a 7imited #et o+ 2u#tomer# and %imitations around the manual entities and proce##e# done 4anua%%y *a#ed on the 5ro&ect Scope 0ocument a%igning "ith the 2! 5rogram. 0ocument the im act assessment detai%# cro## +unctiona%%y and #ocia%i$e the detai%# "ith the track# impacted and dri'e i##ue re#o%ution and #ign o++. 2oordinate "ith the *oundary team# to a##e## the cro## +unctiona% impact (2SS< 2@24 (5SS and !0:) and communicate the #tatu# in the 2ore %ead# meeting#32entra% =. meeting#. 2o%%a*orate "ith the 2entra% =. and 26 =. team to pro'ide the *oundary =. impact# and coordinate the te#ting e++ort#.

$or orate #nline 2,ent Mar0eting Business Analyst/Project Manager )he 2orporate <n%ine !'ent 4arketing group manage# 2i#co <n%ine and @irtua% !'ent# :e*ca#t# 2ity )our and )rade#ho"#. Res onsi.ility? 4anaging the Seminar Management System (SMS) !mai% 2ampaign management "orking "ith 6) team# in hand%ing en&ancements and .usiness re"uirement !etermination and coordinating tracking Re orting and managing /uarter%y enhancement#. Setting up *u#ine## proce##e# and *ui%ding 1iscal Year Roa! ma and ,alue case !ocuments +or app%ication ; proce## enhancement#. Dri,ing Business Analysis and de'e%opment o+ Business Re"uirement !ocumentation (BRDs) te#t #cenario# ; ca#e#. )aking pro&ect through -u#ine## 2ommit 2oncept commit and !xecute 2ommit 572 gate# +or appropriate +unding and cro##9+unctiona% commitment. 0ri'ing the Business Acce tance an! User Acce tance testing and #ign o++ and pro&ect acceptance. 2reated and managed =i0is and .logs +or the group 0ri'ing ,eporting u#ing 2/cel +eature# #uch a# 5i'ot ta*%e# *ormulas etc. 5artnering "ith cro## +unctiona% team# +or #y#tem 6ntegration acti'itie#. 2ontri*uting in #etting up *u#ine##36) proce## recommending a%ternate #o%ution# ; approache#. 2n,ironment? 4S 5o"er5oint 4S :ord 4S !xce% 4S @i#io ,e/5ro -u#ine## <*&ect# <rac%e 573S=7 :e*2.0 A)47 Ba'a#cript . Mar0eting Release Management %ea! Business Analyst

7ead the 4arketing )heater ,ea%ignment ,e%ea#e pro&ect. Res onsi.ility? :orked "ith g%o*a% theater# coordinated .usiness re"uirements acro## theater# per+ormed solution oriente! analysis, re"uirement !ocumentation and re%ea#e management acro## di++erent 4arketing 6) too%#. 0ro'e pro&ect through 572 +or appropriate +unding and commitment +rom the #enior management ,eported "eek%y #tatu# report to cro## track management +or i##ue re#o%ution and #cope a%ignment3commitment Cormu%ated .usiness test strategies and .usiness test lans +or the re%ea#e and #ign o++ and :iki# and *%og +or communication. :orked "ith g%o*a% *u#ine## #takeho%der# +or ,e/uirement# determination and re'ie" Business Acce tance, UA', an! roject roll outA 2n,ironment? MS Po<erPoint ,MS =or!, MS 2/cel, MS Bisio, Re"Pro, Ja,a, JSPCs, Business #.jects, #racle , P%/S+%, =e.6A7,D'M%,Ja,ascri t A Pro!uction # erations 4 Business Su %ea! ort %ea! ( Business Analyst 4 Business Su ort

.# a 7ead .na%y#t "orked on production #upport operation# +or Mar0eting Segments and Deman! -2N app%ication# coordinated acti'itie# *et"een the *u#ine## u#er# and 6) engineer# and he%ped in re#o%'ing 58352 i##ue#. Res onsi.ility? 2oordinated *u#ine## re/uirement# and created -,0 document# and *u#ine## acceptance te#ting acti'itie# "ith the u#er#. 2oordinated acti'itie# among#t cro## +unctiona% team#. :orked on coordinating app%ication ta#k# "ith @endor# and third party app%ication# o"ner#. :orked on the root cau#e ana%y#i# o+ #y#tem3app%ication outage# and ma&or *ug# identi+ying and ana%y$ing app%ication i##ue# +rom *u#ine## per#pecti'e. 2oordinated identi+ying negotiating and ana%y$ing *u#ine## re/uirement# and c%a##i+ying in enhancement categorie# "orking "ith cro## +unctiona% team#.

2n,ironment? MS Po<erPoint ,MS =or!, MS 2/cel, MS Bisio, Re"Pro, Ja,a, JSPCs, Business #.jects, #racle , P%/S+%, P2R%,=e.6A7,D'M%,Ja,ascri t ,2'%A

Sun Microsystems?

78/677: 5#ct 677: Sun Pro!ucts $&ange Re"uest Management an! De*ect 'rac0ing )he #y#tem "a# *ui%t +or 2hange ,e/ue#t# 4anagement and de+ect tracking +or Sun product#. Res onsi.ility? 5articipated in -u#ine## ,e/uirement .na%y#i# o+ the Sy#tem. 1ndertook the ,e/uirement 0etermination ta#k# and "orked "ith *u#ine## u#er# +or gathering in+ormation and creating +unctiona% #peci+ication#. :orked "ith 147 +or de#igning the 1#e 2a#e 4ode%ing o+ the #y#tem. 2oordinated acti'itie# *et"een 6) and =ua%ity .##urance and acti'itie# *et"een on#hore and o++#hore team#

American 2/ ress, P&oeni/, AE $or orate $ar! #nline Sell A ro,al A

7F/6779(86/677@ lication

)hi# #ite "a# de'e%oped +or 2orporate Ser'ice# <n%ine 2redit .ppro'a%. )he #cope o+ thi# pro&ect "a# migration and re9p%at+orm o+ the <n%ine Se%%ing #ite +rom 4icro#o+t D) p%at+orm to Ba'a *a#ed en'ironment. Res onsi.ility? 5articipated in ana%y$ing the u#er9re/uirement# and generating the 1#e92a#e# Se/uence 0iagram# and 2%a## 0iagram#. !xten#i'e participation in coordinating acti'itie# *et"een *u#ine## u#er# and =ua%ity .##urance. 1#ed the Cront9Ser'%et architecture de#ign pattern and Se##ion Cacade to de#ign the app%ication. :orked on pu*%i#h9#u*#cri*e me##aging u#ing B4S +or con'er#ing "ith an appro'a% #y#tem. 2n,ironment? Ba'a (2) B2!!8.4 B4S BS5?# .pache?# Strut# Crame"ork !B- 0-2 :e* #phere Ser'er B1nit So%ari#.

'2$DNI$A% SKI%%S
'ools %anguages -UI RDBMS =e. Base! #t&ers 4ethodo%ogy ? MS Po<erPoint, MS 2/cel, MS Bisio, Re"Pro, MS Project, DP +uality $entre, MS =or!, UM% Rational Rose S=#' Analysis, DMAI$ Met&o!ology, S&arePoint E 2 573S=7 S=7 Ba'a 2.0 5er% Ba'aScript A)47 F47 FS7 She%% Scripting E Ba'a (BC23S"ing) BS5 .pache?# Strut# Crame"ork "ith )omcat .pp%et# .:) and A)47 E <rac%e 7.x38.x3Gi 0-2 E B0-2 Ser'%et# 5er% B5C E <<.0 147 .pache and :e* 2.0 techno%ogie# .gi%e

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MS $om uter Science Bac&elors in $ommerce