PROJECT REPORT

ON
A STUDY ON FACILITY MANAGEMENT
Submitted in the Partial Fulfilment of MBA Programme UTTARAKHAND TECHNICAL UNVIERSITY

(BATCH 2012-14)

Under the guidance of: Miss. Manu Choudhary

Submitted by: Veepan Kumar

BEEHIVE COLLEGE OF MANAGEMENT STUDIES DEHRADUN

This is to certify that Mr Veepan Kumar student of Beehive College of Management Studies ,MBA-2nd year ,prepared a Project report on A FACILITY MANAGEMENT at ONGC(OIL AND NAURAL GAS CORPORATION LIMITED). We wish her success in her life.

Veepan Kumar

I, Veepan Kumar

student of Beehive College of Management Studies

Dehradun, MBA 3rd semester, hereby declare that PROJECT REPORT ONFACILITY MANAGEMENT in ONGC is the outcome of my own strong effort. This report so far has neither been published nor submitted to any university/ college/ institute for award of any degree/ diploma course. The information presented in this project report is correct to the best of my knowledge.

VEEPAN KUMAR

We are finding a great pleasure in acknowledging all those who have contributed in the fulfilling this Dissertation report.

I would also like to express my heartiest thanks to Mr. Manu Choudhary Faculty of Beehive College of Management studies Dehradun & other teachers who gave us opportunity to carry out the dissertation report. Last but not the least; I would like to extend my sincere gratitude to my family and friends and of course the Almighty. My indebtedness to my parents will be very formal and inadequate in representing the depth of feeling of gratitude towards them.

Thank you........ Veepan Kumar

CHAPTER 1 (ABOUT ONGC) 1) ONGC journey 2) Corporate profile 3) History of ONGC 4) HRMs Roles, vision, Mission and responsibility In ONGC CHAPTER -2 (FACILITY MANAGEMENT) 5) Introduction to facility mgt 6) Facility management in ONGC 7) Facility management service CHAPTER-3 (Analysis of project survey) 8) Finding and Analysis 9) Research Methodology 10) SWOT analysis 11) Conclusion 12) Suggestion 13) Questionnaire 14) Bibliography

P.NO 1 2-3 4-6 7-10

11-12 13-16 17-24

25-32 33 34 35 36 37-38 39

In 1867, drilling was carried out in makun-namdang area of Assam. However, the sage of the oil in India started with success of the historic well no.1 in diggboi in 1889.

In 1955 a petroleum division was formed with the geologic first survey of India. Keshava deva malaviya, minister of natural resource and scientific research (NR& SR) provide the much needed thrust by convincing the then prime minister of India, pandit Jawaharlal Nehru to take up oil exploration our self.

The first drilling was carried out near jwalamakhi in 1957.the nascent commission tasted its first success with oil discovery at Cambay in Gujarat 1958. Real success came in 1960 when ongc struck very good quality oil ankles war in Gujarat.

On august 14, 2005 ongc stepped into its 50 year .during these 50 year ongcwithnessed a rapid rise to rise to become the most valuable NAVARATNA company of independent India. Ongc started functioning form Patiala.

GLOBAL RANKING ONGC ranked 3rd oil & gas exploration & production(E&P) Company in the world and 23rd among loading global energy majors as per plants 250 global energy companies list for the year 2009. ONGC ranks 24th among the global publicly-listed energy companies as per PFC energy 50 (Jan 2008). Finance Asia 100 list rank ONGC no 1 among indian blue chips. Occupies 155th rank in Forbes global 2000 list 2010 of the worlds biggest companies for 2010 based on sales, profile ,asset and market capitalization. REPRESENTS INDIAS ENERGY SECURITY: ONGC has single handedly scripted Indias hydrocarbon saga by: Establishing 6.89 billion tones of in-place reserve with more than 300 discoveries of oil and gas; in fact, 6 out of the 7 producing basins have been discovered by ONGC: out of these in-place hydrocarbons in domestic acreages, ultimate reserve are 2.42 billion metric tones (BMT) of oil plus oil equivalent gas(o+OEG).

INDIAS MOST VALUABLE PUBLIC SECTOR ENTERPRISES: Ranked at 2nd position in FE500 list 2010 in net worth and overall composite ranking. ONGC & MRPL won 6 oil industry safety award for 2008-09 instituted by OISD, MPO&NG . Ranked at top of the best companies to work for in core sector by business today in Feb 2010 edition. Golden peacock global award 2007 for excellence in corporate governance 2009, conferred by world council of corporate governance London. Bagged BML Munjal award for excellence in learning IT in oil &gas sector by Amity University.

Given best overall performance award amongst the upstream sector oil companies for oil and gas conservation programme for 2009 by PCRA.

There are three phases in the ONGC history: 1947-1960 1961-1990 After 1990

During the pre-inpendence period, the assam oil company in the north-eastern and attock oil company in north western part of undivided india were the only oil companies producing oli in the country,with minimal exploration input.The major part of india sedimentary basins was deemed to be unfit for development of oil and gas resource.

After inpendence, the national government realized the importance oli gas for rapid industrial development and its strategic role in defence . consequently, while framing the industrial development and its strategic role in defnece.consequently,while framing the industrial policy statement of 1948,the development of petroleum industry in the country was considered to be of utmost necessity.

In 1955 ,govt of India decide to develop the oil and natural gas resource in the various region of the country as part of the public sector development . with this objective , an oil and natural gas directorate was set up towards the end of 1955,as a subordinate office under the then ministry of natural resource and scientific research.

Since its inception ,ONGC has been instrumental in transforming the countrys limited upstearm sector into a large viable playing field,wuth its activites spread throughout india and significantly in overseas territories. In the inland areas,ONGC not only found new research in assam but also established new oil province in combay basin (Gujarat), while adding new petroliferous areas in the assam arakan fold belt and east coast basins (both inland and offshore). ONGC , went offshore in early 70s and discovered ,along with subsequent discoveries of huge oil and gas fields in western offshore changed oil scenario of the country,werediscovered.the almost important in E&P activites at a globally competitive level.

The liberalized economics policy,adopted by the government of india in july 1991,soght to deregulate and de-licence the core sector(including petroleum sector) with partial disinvestement of government equity in public sector ubdertaking and other measure.as a consequence therof ,ONGC was re-organized as a limited company under the companys act ,1956 in feb 1994.

In the year 2002-03 ,after taking over MRPL from the A V birla group, ONGC diversified into the downstream sector.ONGCill soon be ebtering into the retailing business.ONGC has also entered the global field through its subsidiary,ONGCvidesh ltd(OVL).

CORPORATE RANKING: Ranked 326th in finance times global 500 list by market cap; first among Indian corporate. Ranked 133rd in forbes 400 top corporate by market cap; first among india corporate. Ranked 1st in economic times 500 corporate list by net profit and market. Ranked 1st in business today 500 list by net profit.

In ONGC they believe that human resource is its greatest wealth. Therefore, its the Endeavour of company to nature and develop the wealth company continues to extend serval welfare benefits to their employees and their dependants by way of comprehensive medical care, education, housing and social security. During the year 2007-08 of company implemented 84 new and revisedwelfare policies for their employees, during the year 60 employee were released under voluntary retirement scheme.1,202 employee were employed by the company as on 31st march,2008 .this include 52 women employees. Out of the company total employees,54 belong to sc and 21 from st communities. the company hr policies ,however, being international operator , the company provides necessary training/conduct development programmes to imbibe the necessary skill required to operate in the international environment. further the company depute them its personnel along with international environment etc. the company has been operating with optimally required manpower provided by the parent company.the total manpower of the company was 1901 as on 31st march 2008 as compared to 110 as on 31st march 2008,56 executive were posted to various overseas project.

Department of human resource in ONGC: Personal and administration Manpower planning , recruitment & promotion Industrial relation Human resource development General administration and employee welfare Public relation.

MISSION ,VISSION,OBJECTIVE

1) 2) 3) 4)

To lead responsibility for hr planning process. To provide input to the recruitment, promotion and compensation process. To lead responsibility for succession plans and carrier planning. To undertake organizational development studies and recommend organizational change in appropriates forums. 5) To promote functional excellence in a discipline identify the skill sets required for employees in the disciplines. Skill requirement to form inputs into training transfers, job rotation etc. Assists in developing training programme to overcome the skill gaps. 6)To help and counsel the executive in carrer development 7) To lead the job rotation and transfer to process for the executive by additionally colleting individual response (through mobility cards and preparing transfer list for approval) 8) Discipline employees across the organization. 9) To provide functional input and perspective to corporate hr for induction planning, succession planning and reemployment plan. HR VISION: ------ To attain organizational excellence by developing and inspiring the true potential of the companys human capital and providing oppurnities for growth, well being and enrichment.

HR MISSION: ------ To create a value and knowledge based origination by including a culture of learning, innovation and team working and aligning business Priorities with aspiration of employees leading to an empowered, response and competent human capital.

HR OBJECTIVE-----------1) To develop and sustain core value

2) To develop business leader for tomorrow.

3) To provide job contentment through empowerment, accountability and responsibility. 4) To build and upgrade competencies through virtual learning, opportunities for growth and providing challenges in the job.

In the simplest of terms, facility management is the process of managing all the multiple services that enable a facility to become a profitable investment for its owners and a productive environment for its users.

Since facility are complex physicals structure that require a broad spectrum of services in order to run properly and efficiently, facility management depends upon the skill, vision and experience of its practitioners and most recently upon a powerful computer aided methodology that the facility-related services are functioning where problems lie, how they are affecting costs or generating synergy, among a host of other factors. Example: Hard Skills Soft skill

Electrical wiring Customer relation Power distribution Time management Carpentry Team building Plumbing and water-works Technical judgment Operation With this detailed and reliable information hand, the facility manager can then make all the necessary decision concerning service system and suppliers, so that the facility can be run at a productive level for both owners and user.

Facility management mainly express the extra facility provides by the company to the worker and employee except salary and wages.

Every bit information regarding the buildings operational system , its service requirement and their costs are fed constantly into the database. with this rigorously up-dated information at hand , our facility managers can then make recommendation to owners about the most cost effective resource available on the market, for the buildings multiple operational needs. And even if firm has not been involved with the design and construction stages of building ,they will work with the architects and engineers to build the database that helps to centralize and control the management of facility. Facility management is a relatively new profession, with its pioneering work having been laid out in the late 1960s.before that intensive period of industrial innovation, managing a property usually meant coordinating the wide spectrum of services options and system associated with a buildings security, furniture and equipment, and many others, without a centralized technological instructure.

Every organization is liable for the maintains and keeping its assets and properties. Itsthe duty of an organization to take care of its offices, building, outside area, parks, road, and residential colonies. Ac power plants, etc in order to provide a healthy environment to the employees. Prior to the introduction of facility management in ONGC separate contractors for different premises and services. in total where were approx.34-37 contracts which were given to various contractors.due to the presence of numerous contarcts for different services like horticulture,civimaintainces, electrical maintaince ,etc at all the premises , a large number of employees were involved in supervising the work done by them.

This hampers the utilization of the workforce in the core activity of the organization and thus the organization is not able to get the maximum out of its work force.

From the last 2 year all the services were clubbed together and thus a single facility management contract was awarded to a company named BVG India ltd.this company looks after the entire services at all the premises including TEL BHAVAN, KDMIPE, ONGC, hospital ,IDR,ONGC colony , Anveshanbhavan and central store.

NEED OF SINGLE FACILITY MANAGEMENT: o o o o To provide a healthy environment to the employee To enhance the user satisfaction level. Better co-ordination between services. To provide quality services.

SERVICES OFFERED-------------------------- MECHANIZED HOUSEKEEPING SERVICES AND GENERAL SERVICES: 1) Office area cleaning 2) Toilets cleaning 3) Outside area cleaning. 4) PEST control services. 5) Loading and uploading. HORTICULTURE SERVICES: 1) Lawn activity. 2) Maintenance of parks.

ELECTRICITY MAINTENANCE SERVICES: 1) 2) 3) 4) 5) Common electricity maintenance. R&M of cooling applicances. O&M of laundry system. Operation of lift. O&M of station.

 CIVIL MAINTENANCE: 1) GEN.repair and maintence. 2) Maintenance of W.S COVERAGE: TEL BHAWAN. ANVESHAN BHAWAN KESHEV DEV MAILYA INSTITUDE OF PETROLEUM EXPLORATATION. ONGC ACADEMY WORKSHOP ONGC HOSPITAL ONGC OFFICER CLUB AREA COVERED: THE HOUSEKEEPING, CIVIL MAINTENANCE & ELECTRICITY MAINTENANCE SERVICE HAVE BEEN AWARDED ON THE BUILT UP AREA BASIS WHICH IS AS FALLOWS: PREMISES TEL BHAVAN CAMPUS SOUTH (NON RESIDENTIAL AREA) IDT CAMPUS HOSPITAL HOSPITAL COLONY CISE COMPLEX NORTH-SOUTH COLONY KDMIPE CAMPUS TOTAL HOUSEKEEPING BUILT UP AREA 34921.40sqmtr 10788.69 sqmtr 15375.56 sqmtr 12250 sqmtr 2250 sqmtr 7515 sqmtr 68145.85 sqmtr 65996.88 sqmtr 217223.38 sqmtr

BHARAT VIKAS GROUP-BVG INDIA LTD:

In The Growing competitive, environment, everyone wants to concentrate on core activity& leave worries of manager & maintaining noncore activity & supporting service to express in that field so as to improve quality & save cost this is known as outsourcing.

PROFILE: BVG work with its own manpower .working in high security zones likes rashtrapati BHAVAN, HON .P.M office, and parliament. Merchandise cleaning of over 12, 00, 00,000. Sqft corporate space daily.Working in high risk area like nuclear power corporation ONGC.

THE JOURNEY BEGAN BVG started functioning with 8 profile in 1997 with incentive of providing employee to the rural india. Now in july 2007 BVG has generated more than 7500 employee across the coumtry with its dedication of quality services , fulfilling all their needs thus attaining highest customer action .its entering a global scenario.

CORPORATE OFFICE AT PUNE. REGIONAL HEAD OFFICE.(DELHI,MUMBAI,CHENNAI,KOLKATA) BRANCHS AT: TARAPUR,DEHRADUNE,NASHIK,SHIRDI,SAHARANPUR,GURGAO N,GUWAHATI

There are many services which is provided by ongc such as: Housekeeping services Horticulture services Electricity services Civil services Complaint handling Hospital services Community centre services Officer club services

Now we will discuss this all services in brief:

The basic concept of housekeeping has started from keeping a domestic house clean and has gradually come to maintaining high standards of cleanliness and maintenance at commercial levels. Besides this , housekeeping should also contribute to the saving in costs of labour, cleaning material and equipment, furnishings and the like in every type of establishment. There are different -2 housekeeping services in ongc such as: Officer area Washroom Window /glass Corridors Outside area Road area sweeping Common area Disposal of garbage

Science and art of gardening and of cultivating fruits, vegetables, flowers, and ornamental plants. Horticulture generally refers to small-scale gardening, and agriculture to the growing of field crops, usually on a large scale, although the distinction is not always precise (for example, market gardeningcould be classed either way). A horticultural variety of a plant is one produced under cultivation, as distinguished from the botanical species or varieties, which occur in nature.

There are different services under horticulture which is provided by ongc: Garden area Lawn beautifications Open area

Electricity services mean service provide to employees in office or in colonies, there are such services related to electricity which provide by the ongc:

Effectives of A.C Other electricity appliances Electrical installations.

There are such civil services which is provided by the ongc in company and in colonies: Day to day repair Quality of civil work

Complaint handling is the one of the main facility in ongc, which provided to employee, in which the problem of the employee is solve by the management.

There is such complaint which is handling in ongc: Civil Electricity Housekeeping

Community center is provide to the employee for all function, like family function, party etc,in minimum charges.

There are different -2 services which is in community center: Civil Electricity Housekeeping Horticulture

Officer club services are also provided by the facility management to employee.

There are different -2 services which is provide in officer club:

Civil Electricity Housekeeping Horticulture

: Hospital services provided by the ongc to thereemployee.there are different -2 facility which is provide in hospital .

Civil Electricity Housekeeping Horticulture

I analyse the office premises through question. Now we will discuss on our analysis.

1) ANALYSIS OF HOSEKEEPING SERVICES :

POOR Road area sweeping Common area Disposal of garbage Office area Washroom Windows 1 3 4 2 0 0

FAIR 4 4 4 3 2 2

GOOD 4 3 3 2 2 2

VERY GOOD 4 2 2 3 2 2

Excellent 1 0 1 2 1 1

Road area sweeping Disposal of garbage Washroom

Common area Office area Windows

THROUGH TIS ANALYSIS IT IS CLEAR THAT THE HOUSEKEEPING SERVUCE IN ONGC IS WELL AND GOOD.

2) ANALYSIS OF HORTICULTURE SERVICES: poor Gareden area 2 Lawn 2 beautifications Open area 1 Fair 5 4 3 Good 6 3 2 Very good 5 4 3 Excellent 1 2 3

poor Fair good Very good Excellent

This graph show that all the services under horticulture services are very well maintained.

3) ANALYSIS OF ELECTRICITY SERVICES:

Poor Effectivess of A.C Other electric applliances Electrical installations 3 2

Fair 5 4

Good 4 3

Very good 5 3

Excellent 2 2

POOR FAIR GOOD VERY GOOD excellent

THROUGH THIS GRAPH IT IS CLEAR THAT THE ELECTICITY SERVICES IN ONGC GOOD

4) ANALSIS OF CIVIL SERVICES :

Poor Day to day 4 repair Quality of 3 civil work

Fair 5 5

Good 6 5

Very good 5 4

Excellent 1 2

POOR FAIR GOOD VERY GOOD excellent

THROUGH THIS GRAPH IT IS CLEAR THAT THE CIVIL SERVICES IN ONGC VERY GOOD

5) ANALYSIS OF COMPLAINT HANDLING IN ONGC:;

poor Civil 2 Electricity 3 housekeeping 1

Fair 5 6 4

Good 4 5 3

Very good 5 4 3

Excellent 1 1 1

POOR FAIR GOOD VERY GOOD excellent

THROUGH THIS GRAPH IT IS CLEAR THAT THE COMPLAINT HANDLING SERVICES IN ONGC VERY GOOD

6) ANALYSIS OF COMMUNITY CENTER:

Poor Civil Electricity Housekeeping horticulture 2 1 2 3

fair 5 4 5 2

good 4 3 4 1

Very good 3 4 3 2

Excellent 1 1 1 1

POOR FAIR GOOD VERY GOOD excellent

THROUGH THIS GRAPH IT IS CLEAR THAT THE COMMUNITY CENTER SERVICES IN ONGC VERY GOOD

7) ANALYSIS OF OFFICER CLUB FACILITY:

poor Civil Electricity Housekeeping horticulture 2 3 2 1

Fair 4 4 3 2

Good 3 3 4 2

Very good 3 3 1 2

Excellent 1 1 1 0

POOR FAIR GOOD VERY GOOD excellent

THROUGH THIS GRAPH IT IS CLEAR THAT THE OFFICER CLUB SERVICES IN ONGC EXCELLENT.

8) ANALYSIS OF HOSPITAL SERVICES:

poor Civil Electricity Housekeeping horticulture 2 3 1 2

fair 3 2 4 3

good 2 3 2 2

Very good 2 3 2 2

Excellent 1 1 1 1

POOR FAIR GOOD VERY GOOD excellent

THROUGH THIS GRAPH IT IS CLEAR THAT THE HOSPITAL SERVICES IN GOOD.

Research methodology provide us all data which is help full to complete our project, or its is the way of method in which we gain knowledge related to our project. Systemized method is necessary to gain knowledge. the technique deployed to analyze and interpret the data for the purpose of hitting the target objective plays a crucial role.

Research Instruments:
The research instruments generally used to collect the primary data are Questionnaires. Sample size: In sample size I use only the employee who work in the ongc, and the sample size is 50 employees.

RESEARCH DESIGN: Formulation the objective of study. Designing the method of data collection. Collection of data. Processing &analyzing the data

Secondary data collection: Comparative analysis of articles of newspapers and other publication. Journals and books. ONGC website. .

: STRENGTHS: The org. Possesses skilled manpower at a low cost. It is a financially secure company.

WEAKNESSES: ongc head office is huge comprising of 7 corporate offices premises(corporate office) , NEGI BHAVAN, AVESHAN BHAVAN, IDT,KDMIPE, ONGC ACADEMY , GEOPIC) and 2 residential colonies (north and south). So it is quite difficult for one company to give a flawless service in all these premises. Thus many a time few areas or department gets neglected.

OPPORTUNITIES: If the project is successfully implemented, ongc will have a better facility management system ,and maximum satisfaction.

THREATS: If there is no facility management company then ongc employees will get distracted from its core activity.

Therefore the company should focus more upon the most dissatisfied department therefore the facility management of ongc provide full facility to own employee, and employee are also satisfied with this facility. Facility management is also provide a platform for satisfied their employee. It is also help full to sustain the employee in the organisation, therefore the employee of ongc org are work in that place more that 30 year, because ongc provide all that facility to employees which he wants.

In ongc mostly facility which provide to own emloyee is very good.

: Through all analysis it is clear that, every thing is well n good in ongc, like facility management services, satisfactory level of employee. But something new is included in ongc then I think it gain more profit. Such as:

The employee which is working in ongc thats are mostly too aged , I know that are experience person but if this organisation give the chance new youngster then i think it grow more, because they use new technology . In BVG the organisation take new youngster , but only contract base, for some period, therefore thats job is not secure, and new employees feel unsecure in that organisation, therefore they will not give full devotion to org.

All the facility are good but these facility are not provide to the BVG employees, so I think they are also part of that org,there all the facility are equally provide to the BVG employees.

Q1.What is the the level of standard of housekeeping. Ans: a) good b) Poor c) Fair d) Excellent Q2. What is the level of electricity in ongc? Ans: a) good b) fair c) Excellent d) Poor Q3. Standard of hospital service in ongc? Ans: a) goodS b) fair c) exceelent d) poor Q4. Complaint handling service in ongc? Ans: a) good b)excellent d) poor Q5.What is the standard of civil services which is provided in ongc?

Ans:a) good b)fair c)excellent d) poor Q6.Level of horticulture services in ongc? Ans:a) good b) excellent c) poor d) fair Q7. What is the level of community center services in ongc? Ans: a) good b) excellent c) fair d) poor Q8.standard of officer club in ongc? Ans: a) good b) fair c) poor d) excellent

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