Australasian Institute of Chartered Loss Adjusters

www.aicla.org

A SI A N C L AIMS CO NVENTIO N

Claims Trends and the Art of Negotiation

2-3-4 April 2014

Platinum Sponsor: Gold Sponsors:
Matson Driscoll & Damico LWG Group Belfor Forensic Services

QUALIFYING PROFESSIONAL HOURS: 14

Thornton Tomasetti

Other Sponors:

Media Partner:

In Partnership with:

McLarens Global Claims Services

Insight

Big Red Pte Ltd

Disaster Restoration Pte Ltd

McMullan Conway

Singapore College of Insurance

Loss Adjusters Association (Singapore)

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ABOUT THE EVENT

This comprehensive event will encompass a Discussion Forum, Cocktail Function, two day Convention and Gala Dinner. It will cover key issues impacting the claims sector of the insurance industry. Delegates will receive information and share insights from leading professional speakers from a wide range of fields. The presentations are highly topical and relevant in a dynamically changing global insurance market.

SPONSORSHIP
There is advertising available for interested parties. For a copy of the offerings, please contact Tony Libke Chief Executive at adminoffice@aicla.org.

THE VENUE
The convention venue is the spectacular Hilton Singapore, Orchard Road. Room includes free internet access, inclusive of 10% service charge and 7% GST, large double bed, widescreen tv and breakfast. www.singaporehilton.com

WHO SHOULD ATTEND

Professionals engaged in the insurance industry, particularly in the area of claims including senior insurance company managers, brokers, re-insurers, loss adjusters, professional consultants, insurance lawyers, suppliers and service providers.

CLAIMS TRENDS AND THE ART OF NEGOTIATION

Wednesday 2 April
4:00pm - 6:00pm Discussion Forum The Future of Loss Adjusting - Bleak or Buoyant Alan Cleary - Past President CILA and CII, Former UN Commissioner, UK Sponsor: McLarens 6:00pm 7:30pm Cocktail Function Sponsor: McLarens

DISCUSSION FORUM & COCKTAIL FUNCTION

The programme includes on Wednesday 2 April a Discussion Forum with Alan Cleary, The Future of Loss AdjustingBleak or Buoyant? from 4pm-6pm followed by a Cocktail Function from 6pm to 7:30pm
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Thursday 3 April
8:00am - 9:00am Registration Morning Sponsor: Forensic Services 9:00am - 9:15am Welcome & Opening Michael Cooke - President AICLA, Australia 9.15am - 10:15am Negotiating Skills. Forty Tricks of the Trade. Getting Away With Getting Your Own Way Alan Cleary - Past President CILA and CII, Former UN Commissioner, UK Keynote Speaker Sponsor: VRS Insight 10:15am -10:45am - Morning Tea 10:45am -11:30am Molten Metal and Glass Furnaces and the Problems They Pose Barry Dillon - Managing Director Forensic Services, Malaysia 11:30am - 12:15pm Recent Trends for Assessment of Damages in the Singapore Courts Simon Goh - Partner and Head Insurance and Reinsurer Practice Group Rajah and Tann, Singapore 12:15pm - 1:15pm - Lunch Afternoon Sponsor: LWG Consulting

1:15pm - 2:00pm Marine Cargo Risk and Assessment Against Claims Said Khan - Cargo Underwriter Amlin Group Pte Ltd, Singapore 2:00pm - 2:45pm Re-insurance in Emerging Markets - a Claims Perspective Sydney Soo - Head of Claims Asia Capital Reinsurance Group, Singapore 2:45pm - 3:15pm - Afternoon Tea 3:15pm - 4:00pm Adding Certainty to the Uncertainty in Claims Settlement Bruce Swales - Managing Director Asia LWG Consulting, Singapore 4:00pm - 4:45pm Pouring Oil on Troubled Waters David Cox - Regional Managing Director - Asia Pacific Matthews-daniel Pte Ltd, Singapore 7:00pm - 11:00pm - Dinner Speaker Alan Cleary Dinner Sponsor: MDD Forensic Accountants

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Friday 4 April
8:00am - 9:00am Registration Morning Sponsor: BELFOR 9:00am - 9:45am Chemistry Matters - Fire, Explosions, Contamination and Corrosion Dr Darren Holling - Chemist Fire & Explosion Investigator JH Burgoyne & Partners (Intl) Ltd, Singapore 9.45am - 10:30am Claims Service Provider Teamwork Minimising Property Claims Brian Whitmore, Managing Director Asia Belfor, Singapore 10:30am -11:00am - Morning Tea 11:00am - 11:45am Where to Draw the Line? Challenges in Quantifying Increased Cost of Working and Additional Increased Cost of Working Chris Ehlers , Director MDD Forensic Accountants, Australia 11:45am - 12:30pm Turbomachinery - OEM (Original Equipment Manufacturer) Rape and Pillage Tim Eastham, Principal Consulting Engineer Eastham Engineering Consultancy Pte Ltd, Singapore 12:30pm - 1:30pm - Lunch Afternoon Sponsor: Thornton Tomassetti

1:30pm - 2:15pm Balance of Power How Insurers and Loss Adjusters Interact Matt Hessian, Property Claims Manager Asia Pacific ACE Insurance, Singapore 2:15pm - 3:00pm Earthquakes and Wine Nicholas Hyatt, Vice President & Chris Kahanek, Senior Associate Thornton Tomasetti, New Zealand 3:00pm - 3:30pm - Afternoon Tea 3:30pm - 4:15pm Changes in Loss Adjusting - Be Prepared for the Unexpected Tony Button, Chief Executive CERNO, Australia 4:15pm - 5:00pm The Aviation Industry New Technology Aircraft and the Challenges and Risks for the Insurance Market Kevin Betts, General Manager Director Asia Airclaims Singapore, Singapore 5:00pm - 5:15pm - Close and presentations Michael Cooke, President AICLA

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Registration Form/ Tax Invoice - ACC14 Registration

Please complete form in BLOCK LETTERS. Payment must accompany registration form. For multiple registrations please attach details of each delegate

DELEGATE DETAILS
Title: Mr Mrs Ms Dr Non-Member Given name: Organisation: AICLA/LAAS/SCI Member Surname: Position: Address: State: Business phone: Email: (conrmation will be sent to this address) Preferred name on badge: Dietary requirements: Vegetarian Other please specify: Country: Fax: Postcode:

FORM 1 of 3
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REGISTRATION
FULL CONVENTION REGISTRATION (2-3-4 APRIL) Discussion Forum and Cocktail Function (Wed) 2 Day Convention (Thurs + Fri) Convention Materials, Lunch and Refreshments both days One Gala Dinner Ticket Early Bird (paid before 28 February 2014) Individual registration Multiple registration (3 or more from one company) Standard (paid after 5pm 28 February 2014) Individual registration Multiple registration (3 or more from one company) $1,150 $1,050 $1,150 $1,150 $1,000 $900 $1,100 $1,000
Member (AICLA, LAAS, SCI) USD $ Non-Member USD $

CONVENTION REGISTRATION (3-4 APRIL) 2 Day Convention (Thurs + Fri) Convention Materials, Lunch and Refreshments both days One Gala Dinner Ticket Early Bird (paid before 28 February 2014) Individual registration Multiple registration (3 or more from one company) Standard (paid after 5pm 28 February 2014) Individual registration Multiple registration (3 or more from one company) $1,000 $900 $1,100 $1,000 $850 $750 $950 $850

ONE DAY CONVENTION REGISTRATION (Includes entry to the convention on either Thursday or Friday with Convention Materials, Lunch and Refreshments) Thursday registration only Friday registration only $600 $600 $700 $700

OTHER OPTIONS Discussion Forum and Cocktail Function (Wed) Gala Dinner only (Thurs) $200 $150 $250 $150

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CONVENTION DINNER (ONLY)

Additional tickets (for colleagues or partners) Gala dinner $150 / person (For multiple registrations please attach details of each attendee) Name: Total USD $ Dietary requirements: Vegetarian Other please specify:

ACCOMMODATION
Hilton Singapore, Orchard Road Arrival date: No of nights No of nights / / Departure date: / / Total USD $ Total USD $

Single occupancy $300 (inc 1 breakfast and internet) Double occupancy $320 (inc 2 breakfasts and internet)

TOTAL AMOUNT PAYABLE

Convention & Accommodation (+ Additional Dinner Ticket) USD $

PAYMENT DETAILS
1) Cheques Cheques/ bank draft to be made payable to AICLA GPO Box 1502 Brisbane Australia 4001 2) EFTPOS/ Direct Credit National Australia Bank Level 22, 100 Creek Street Brisbane Australia 4000 Australasian Institute Of Chartered Loss Adjusters (AICLA) AICLA, 2nd oor Canegrowers Building, 190 Edward Street Brisbane Australia 4000 Your name as per registristration form Visa Mastercard Amex

Bank account: Bank address: Account name: Our address: Reference: 3)

Account number: AUILAUSD01 Swift Code: NATAAU3302S

Credit Card

Card number: Carholders name: Expiry date: / /

Amount: $ Cardholders signature: Date: / /

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CANCELLATION AND SUBSTITUTION POLICY

Cancellation in writing made before 07 March 2014 full refund less $100 administration fee. Cancellations received after 07 March 2014 no refund. In the event of a registrants inability to attend, a substitute delegate is welcome. Substitutions may be made at any time prior to 18 March 2014. Changes to the program If necessary the organising committee reserve the right to alter the program without prior notication to delegates. Organising Committee Michael Cooke Cerno Ltd, Australia Ian Lavin McLarens, Hong Kong Jaye Kumar Australian Network Adjusters, Australia Tony Libke Australasian Institute of Chartered Loss Adjusters, Australia Stephen Kwang Insight Adjusters & Surveyors, Singapore Budi Maharesi PT. McLarens, Indonesia

TO CONFIRM YOUR BOOKING

Please complete the form with payment and return to: Australasian Institute of Chartered Loss Adjusters (AICLA) GPO Box 1705, Brisbane Qld 4001 Phone: +61 7 3229 6663 Fax: +61 7 3221 7267 Email: adminoffice@aicla.org

ASIAN CLAIMS CONVENTION 2-3-4 April 2014 - Singapore