AURO UNIVERSITY Surat, Gujarat

(INDIA)

The School of Management & Entrepreneurship

Master of Business Administration (MBA)

Module Production & Operations Management

Semester-2 (2012-2014)
Module Leader MR CHIRAG GUJARATI

http://www.aurouniversity.edu.in

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CONTENTS
Course Outcomes and Objectives Learning Outcomes Readings Learning Process Support for Your Learning Course Assessment Regulations Expectations Using Unfair Means Coursework Task 1: Ungraded End of the Chapter Assignments Coursework Assessment Task 2: Assessed Project Report and PresentationIndividual Coursework Assessment Task 3: Assessed Group Presentations Weekly Coverage Week 1: Operations and Productivity, Operations Strategy in a Global Environment Week 2: Forecasting, Designing Operations Week 3: Managing Quality, Statistical Process Control Week 4: Process Strategy, Capacity Planning Week 5: Location Strategies, Layout Strategies Week 6: Supply Chain Management, Outsourcing as a Supply Chain Strategy Week 7: Inventory Management, Aggregate Planning Week 8: Material Requirements Planning and ERP 02 04 04 06 07 08 08 09 09 11 12 14 15 16 17 18 20 21 22 24 25

Course Outcomes and Objectives:

The Production & Operations Management course aims at imparting knowledge and decision making skills in order to optimise resources at the workplace by learning the conceptual underpinnings of Production & Operations Management. The course will aim at imbibing concepts and integrating it with the spread sheet skills so as to make the students comfortable in decision making with the help of spread sheets. The course has two pronged focus. Firstly the students are expected to enhance their learning of the various aspects and dimensions of Production & Operations Management. The students will also have an enhanced understanding about various tools and techniques to help them in

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the process of planning, implementation and control. In the modern times, spread sheets have been used and are in vogue in the process of teaching decision making. The course aims at imparting the various tools of planning and decision making at the workplace pertaining to Production & Operations Management and the spread sheet skills so that the MBA participants are comfortable to take decisions at the workplace by modelling the real world alternatives and scenarios. This module handbook outlines the essential readings and references for the course and will act as a reference guide for the full block in semester. The students will leverage the spread sheet skills acquired earlier and the decision making skills by applying them on real world problems and situations. Spread sheet based decision modelling is gaining prominence in the corporate world gradually. The MBA participants are expected to optimally integrate the knowledge of Production & Operations Management, Decision making tools and the knowledge regarding Ms-Excel to integrate them in order to optimize resources and to facilitate planning, decision making and control process. The students shall also be motivated to combine their power to logically model and analyse decision making scenarios. The students are required to focus on acquiring skills needed to apply decision models to different types of organizational decision making situations pertaining to Production & Operations Management. The objectives of the course are to: Develop knowledge of the students to assist them in the process of decision making in POM Develop Operations Strategy in a Global Environment Develop planning, decision making, implementation and control tools and techniques Develop an understanding of how such techniques are applied in Production & Operations Management Enable the student to assess the reliability and usefulness of any information generated by quantitative techniques and spread sheet software in POM Enable the student to justify decisions made with quantified data using spread sheets in the area of POM Enable the students to optimize resources using various POM tools and spread sheet skills.

Learning Outcomes:
Through your own self-study of the reading materials outlined in this handbook, your participation in your Production & Operations Assignments and through lectures, workshops and seminars, you should be able to: Understand the various tools, techniques and applications of Production & Operations Management.

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Understand the application of suitable tools and techniques in different alternative scenarios to maximize Productivity Formulate Production & Operations Strategy in domestic and global context Model a wide variety of Production & Operations Management problems in production and services organizations Understand the various factors and dimensions that have a significant impact on productivity and the strategies to maximize productivity. Integrate the concepts of Production & Operations Management, Statistics, Spread Sheet Skills and Management Decision Science to evolve the Production & Operations strategy to make the Organization Globally Competitive.

Readings:
Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management, Pearson Publication Recommended Text Book Bozarth & Handfield (2012), Introduction to Operations and Supply Chain Management , Pearson Publication Krajewski, Ritzman & Malhotra (2012), Operations Management: Processes and Supply Chains, Pearson Publication Hill (2012), The Encyclopaedia of Operations-Management, -A Field Manual and Glossary of Operations-Management Terms and Concepts, Pearson Publication
Glazer (2012), High Performance Operations: Leveraging Compliance to Lowe Costs, Increase

Profits, and gain competitive advantage, 1/e, FT Press

Slack & Lewis (2011), Operations Strategy, Prentice Hall Publications Slack, Chambers & Johnston (2010), Operations Management, Prentice Hall Publications Johnston & Clark (2008), Service Operations Management 3e, Prentice Hall Publications Bozarth & Handfield (2008), Introduction to Operations and Supply Chain Management 2/e, Prentice Hall Publications Hayes & Ninemeier (2007) Hotel Operations Management, Prentice Hall Publications Ninemeier & Hayes (2011), Restaurant Operations Management: Principles and Practices, Prentice Hall Publications Ninemeier & Perdue (2011), Hospitality Operations: Careers in the worlds Greatest Industry, 1/e, Pearson

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Blocher (2011), Readings in Operations Management: A Case Teachers Supplement, Pearson Nahmias, Steven (2012), Production and Operations Analysis 6th Edition, McGraw-Hill Higher Education Stevenson, William (2012), Operations Management: Creating Value along the supply chain 7th Edition., John Wiley and Sons Jacobs, F. Robert; Berry, William; Whybark, D.; Vollmann, Thomas (2011), Manufacturing Planning and Control for Supply Chain Management, 6th Edition, McGraw-Hill Higher Education Sunil Chopra; Peter Meindl (2013), Supply Chain Management: Strategy, Planning and Operation, Prentice Hall Reid, R. Dan, Sanders, Nada R., (2011), Operations Management, 4th Edition, John Wiley and Sons Meredith, Jack R., Shafer, Scott M., (2010), Operations Management for MBAs, 4th Edition, John Wiley and Sons Finch, Byron (2008), Operations Now: Supply Chain Profitability and Performance, 3rd Edition, McGraw-Hill Higher Education Collier; Evans (2012), OM, 3rd Edition, South-Western Barlow, John F. (2009), Excel Models for Business and Operations Management, Second Edition, Wiley India Cecil Bozarth; Robert Handfield (2012), Introduction to Operations and Supply Chain Management, Third Edition, Prentice Hall Jacobs Robert, Chase Richard (2011), Operations and Supply Chain Management: Third Edition, McGraw-Hill Higher Education

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In addition to the texts mentioned above, it is important to keep abreast of current /contemporary business news / issues by reading the pink dailies from India and abroad as the same facilitates the understanding of business, production and operations from a holistic view angle in the light of the exponentially dynamic business environment. A daily dose of leading pink dailies is highly recommended among but not limited to The Economic Times, Financial Express, Business Line, The Wall Street Journal etc. Most of these are available in the University library and are also available free of charge on the internet (If you are unsure of web address, search for the relevant newspaper using www.google.com). For e.g. The economic Times -www.epaper.timesofindia.com

Learning Process:
Your learning for the Production and Operations Management Course will be mainly by lectures, seminars, self-study, Videos, Presentations and through your assignments, research and project report. The students will work on the various functions of Ms-Excel and their applications in Production and Operations Management. The demo examples may be practiced by the students. This is important to have a very strong understanding and skill development. The students may be required to work in groups as well. The entire class is to be divided in group of four students for the discussion of cases in the class. The group is likely to be 1-4, 5-8, 9-12 and so on. The students will do ungraded group assignment mentioned at the end of the respective chapter. The students are required to submit the assignment of the previous date (Solutions of End-of the Chapter Exercise) starting from second week by 10 AM for being eligible to attend the classes. The assignment at the group level and project work at the individual level will facilitate the overall learning in Production &Operations Management. Graded Assignment (30%) The students are required to notify the Programme Office with a copy marked to the instructor by email the Name of the Company on which he/she is likely to do a Project Report. For e.g. Project Report on Production and Operations Management of ABC Company Ltd. latest by 10 AM of week 2.

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Weekly Submission of Updates is important for being graded in this component.

The project report is likely to cover the various aspects of production /service produced /rendered by the organization including but not limited to operations and productivity, forecasting, design operations, Quality Management, Statistical Process Control, Process Strategy, Capacity Planning, Expansion, Outsourcing, Location Strategies, Production decisions, Layout Strategies, Work Measurement, Supply Chain Management, Inventory Management, Aggregate Planning, MRP/ERP, JIT, Project Management, Decision Making Tools etc. The students are required to submit the Project Report in hard copy and soft copy to the program office latest by 10AM in 8th week. The students are required to download the VIPER Software from internet and attach the soft copy and hard copy of the Viper Report along with the soft copy and hard copy of the project report. The viper report must not show plagiarism beyond 20%. The soft copy of the Project Report is to be uploaded on the VLE. (Please Note: Please consult / contact your tutor regarding any guidance/support during the course) It is expected that students will co-ordinate their group and arrange meetings etc. to complete the necessary tasks during their own time. If you are having problems with the group working element, please contact your module leader, but remember that it is your responsibility to arrange to meet up as a group and co-ordinate the necessary information gathering.

Please note:
Lectures, workshops and seminar/tutorials (if any) for the module are compulsory for all students. It will be assumed by the module leader in all assessments (coursework and examinations) that students have attended all the classes.

Support for your Learning

The main form of support will be through your module leader/s and seminar/workshop leader/s, who are available on appointment. Also, the online support in the form of material available on the VLE regarding your module should be used to keep oneself updated. The library resources are extended through the availability of electronic databases, containing Research Journals and various other types of publications that provide you with enhanced readings and facilitate your understanding.

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Course Assessments:
Coursework Assessments Individual Company Report (30%) and Weekly Group Presentations (20%)
The assessment for the Production & Operations Management course will be made up of the following coursework elements: For the group/individual assignment element, each team/individual member is expected to complete a proportionate share of the group assignments. The allocation of specific tasks is the responsibility of the group. Please note: The institute reserves the right to adjust course work marks after coursework has been returned to students in order to ensure that the course work marks have an appropriate distribution.

Examination
The Production & Operations Management examination element will comprise a short discursive section of six questions, from which you will have to answer five questions including one Case Study. The specimen exam questions would be similar to the concepts discussed in the class during the lecture, workshop and the solved and unsolved problems mentioned in the recommended text book. The examination may be an open book test.

Regulations:
Late Submission of Work
Coursework submitted after the deadline, but within two working days (48 hours) of that deadline will be awarded a maximum mark of 45%. All coursework submitted after two days will normally be awarded a Zero i.e. F grade. Extension for medical reasons or extenuating circumstances must be agreed with the Module Leader in advance of the deadline where possible and supported by medical evidence where appropriate. Problems with printing and binding will not normally be accepted as valid reasons for lateness.

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Attendance Regulation
All students are required to maintain above 80% attendance. Any student who is falling short of the 80% attendance rule will be allowed to take the main exam / coursework if he/she has ensured 80% attendance in all papers of previous blocks of all semesters. However, in such case 10 marks will be deducted from the total marks for the concerned module. However no student will fail due to the above ruling (for example if a student has scored anywhere between 45 to 55 marks the marks will be capped at 45).

Expectations:
There are a number of expectations for your study on this module which you should be aware of. These are that you will: Adhere to the guidelines vis--vis submission deadlines; weekly readings and tasks; practice tests schedule Regularly log-in to check on the Auro University server for announcements (and material) pertaining to this module Attend all the face to face sessions and regularly connect with module/workshop leaders for any clarification pertaining to the module Be aware of the plagiarism norms of the Auro University and take care not to infringe upon the any of the same

Using Unfair Means

All assessments are intended to determine your individual skills, abilities, understanding and knowledge. Cheating is defined as obtaining an unfair academic advantage and any of you found using any form of cheating, attempting to cheat or assisting someone else to cheat may be subject to disciplinary action in accordance with the University Disciplinary Procedure. The Institute takes this issue very seriously and you may be expelled or have your degree withheld for cheating in assessments. If you are having difficulty with your work it is important to seek help from your tutor rather than be tempted to use unfair means to gain marks. Do not risk losing your degree and all the work you have done. Auro University defines a number of different forms of cheating, although any form of cheating is strictly forbidden. These are: Submitting other people's work as your own - either with or without their knowledge. This includes copying in examinations; using notes or unauthorised materials in examinations Impersonation - taking an assessment on behalf of or pretending to be another student, or allowing another person to take an assessment on your behalf or pretend to be you

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Plagiarism - taking or using another person's thoughts, writings or inventions as your own. To avoid plagiarism you must make sure that quotations, from whatever source, are clearly identified and attributed at the point where they occur in the text of your work by using one of the standard conventions for referencing. It is not enough just to list sources in a bibliography at the end of your essay or dissertation if you do not acknowledge the actual quotations in the text. Neither is it acceptable to change some of the words or the order of sentences if, by failing to acknowledge the source properly, you give the impression that it is your own work Collusion - except where written instructions specify that work for assessment may be produced jointly and submitted as the work of more than one student, you must not collude with others to produce a piece of work jointly, copy or share another student's work or lend your work to another student in the reasonable knowledge that some or all of it will be copied Duplication - submitting work for assessment that is the same as, or broadly similar to, work submitted earlier for academic credit, without acknowledgement of the previous submission Falsification - the invention of data, its alteration, its copying from any other source, or otherwise obtaining it by unfair means, or inventing quotations and/or references.

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Coursework Task 1:
Ungraded The students will work on the various end of the chapter exercise/s mentioned in the text book and the case study/ies. The students are required to work in groups as well. The entire class is to be divided in group of four students. The group is likely to be 1-4, 5-8, 9-12 and so on. The students will do group assignment from the test book and submit in the class to the CR. The assignment at the group level is the Pre-requisite for the assessment of the Individual Project Report of all members of the group.

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Coursework Assessment Task 2: Project Report

This is an individual task. The Project Report must be your own work. The submission of this task will be due on week 6 on the day of class on or before 10 am, but you may wish to start gathering source materials for this task in advance. THE TASK: You should prepare a Project Report on a company of your choice: Your aim is to research this topic area widely by using resources available in the library, from course reading materials and on-line sources, other sources. Students wishing to score highly on this Project Report should aim to read as widely as possible, since a better appreciation of the existing business operations and business opportunity/ies will be reflected in your Project Report. It is recommended that the students should study various existing businesses and their processes related to Production and Operations. REQUIRED: 1. The students are required to submit the hard copy in the form of report along with the soft copy upload on the VLE. 2. Your word-processed Project Report does not have any word limit. The Project Report should be word-processed in Microsoft Word format. Your Project Report should include: a. b. c. d. e. f. g. h. i. Title page Index Executive Summary Introduction Main body discussion Recommendations Conclusion which summarizes the main argument/findings Reference list An appendix (if desired)

A reference list should be provided at the end of your business plan, which refers only to those sources, books, articles and website addresses you have actually used in writing your essay. The
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reference list is not included in the word count. AURO has adopted the Harvard system of referencing (see Appendix 2). As a brief guide the report should include the various aspects and topics discussed in the class and allied topics of Production and Operations Management. Introduction Production Planning Plant Layout Process Layout Quality Control Productivity Production Strategies Various other factors mentioned in the text-book on Production and Operations Management.

IMPORTANT: Plagiarism is a SERIOUS ACADEMIC OFFENCE. Please ensure you appropriately acknowledge the source of your ideas and attribute quotations as appropriate, as these coursework will be routinely checked for plagiarism using plagiarism software. DEADLINE: This piece must be word processed in Microsoft Word and submitted in both soft and hard copy. The deadline for submission will be in the 6th week of second block of second semester. Exact date and time will be latest before 10 AM. The hard copy must contain a signed coursework declaration sheet. Please ensure your name is included on the hard and soft copy of your Project Report Graded Assignment (30%) The students are required to notify the Programme Office with a copy marked to the instructor by email the Name of the Company on which he/she is likely to do a Project Report. For e.g. Project Report on Production and Operations Management of ABC Company Ltd. latest by 10 AM of week 2. The students are requested to send the weekly update and Work in Progress of the Project Report every Sunday in soft copy by 9 PM by email to the instructor on the Project Report from 3rd week onwards till the eighth week.

Weekly Submission of Updates is important for being graded in this component.

The project report is likely to cover the various aspects of production /service produced /rendered by the organization including but not limited to operations and productivity, forecasting, design operations, Quality Management, Statistical Process Control, Process Strategy, Capacity Planning, Expansion, Outsourcing, Location Strategies, Production decisions,

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Layout Strategies, Work Measurement, Supply Chain Management, Inventory Management, Aggregate Planning, MRP/ERP, JIT, Project Management, Decision Making Tools etc. The students are required to submit the Project Report in hard copy and soft copy to the program office latest by 10AM in 8th week. (Please Note: Please consult / contact your tutor regarding any guidance/support during the course) It is expected that students will co-ordinate their group and arrange meetings etc. to complete the necessary tasks during their own time. If you are having problems with the group working element, please contact your module leader, but remember that it is your responsibility to arrange to meet up as a group and co-ordinate the necessary information gathering.

Please note: The University reserves the right to adjust coursework marks after course work has been returned to students in order to ensure that the coursework marks have an appropriate distribution.

Coursework Assessment Task 3: Assessed Presentation

GROUP PRESENTATION Required: This presentation will require each group to give a minimum 25 minute oral presentation of the topic assigned to all the groups in Week 2. Practicalities: In doing presentations, please remember you will only have the facilities available in the lecture room, so you will need to check what is there in the room in advance of the presentation? Your tutor will bring along whiteboard pens, but you will need to arrange for any other materials which you wish to use for your presentation (e.g. overhead transparencies, handouts). Do not assume there will be computer projection facilities, and even if there is, you must bring overhead transparencies as a back-up. NOTE: See Appendix for Guidance on Presentation.

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Weekly coverage:
WEEK
SEMESTER 1 Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Operations and Productivity, Operations Strategy in a Global Environment Forecasting, Designing Operations Managing Quality, Statistical Process Control Process Strategy, Capacity Planning Location Strategies, Layout Strategies Supply Chain Management, Outsourcing as a Supply Chain Strategy Inventory Management, Aggregate Planning Material Requirements Planning and ERP

COVERAGE

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WEEK 1: Operations and Productivity, Operations Strategy in a Global Environment

Learning Outcomes Having attended these lectures, students should gain An overview of Operations Management Explain the distinctions between good and services Compute Single-factor productivity Compute multifactor productivity Identify the critical variables in enhancing productivity Understanding of mission and strategy Identify and explain three strategic approaches to competitive advantage Identify and define the 10 decisions of operation management Identify five OM strategy insights provided by PIMS research Identify and explain four global operations strategy options

Lecture Outline Introduction to the course, delivery and assessment. What is Production and operations management Organizing to produce goods and services Why Study OM? What Operations Managers Do? The Heritage of Operations Management Operations in the Service Sector Exciting new trends in Operations Management Ethics and Social Responsibility Global View of Operations Developing Missions and Strategies Achieving Competitive Advantage through Operations Ten Strategic OM Decisions

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Strategy Development and Implementation Global Operations Strategy Options

SEMINAR FOR WEEK 01 Class Discussion: Why should one study Operations Management? What are the reasons productivity is difficult to improve in the service sector? What are the measurement problems that occur when one attempts? What are the decision areas of operations management? What are the major challenges in front of production and operations management

READINGS FOR WEEK 01 Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management, Pearson Publication, Ninth Edition Recommended Text Book, Chapter 1& 2

WEEK 2: Forecasting, Designing Operations

Learning Outcomes
Having attended this lecture, students should be able to understand and/or

The three time horizons and which models and which models apply for each Explain when to use each of the four qualitative models Apply the naive, moving- average, exponential smoothing, and trend methods Compute three measures of forecast accuracy Develop Seasonal Indices Conduct a Regression and Correlation Analysis Define Product Life Cycle Build a house of Quality Describe how time based competition is implemented Describe how products and services are defined Prepare the documents needed for production Describe Customer participation in the design and production of services Apply Decision trees to Products issues

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Lecture Outline What is forecasting The strategic importance of forecasting Seven steps in the forecasting system Forecasting Approaches Time-Series Forecasting Associative Forecasting Methods: Regression and Correlation Analysis Monitoring and controlling forecasts Forecasting in the service sector Goods and Services Selection Generating New Products Product Development Issues for Product Design Ethics, Environmental Friendly Designs, and Sustainability Time based Competition Defining a Product Documents for Production Service design Application of Decision Trees to Product Design Transition to Production

Seminar for Week 2 Discussion of questions mentioned in the Case Studies mentioned in the relevant chapter of the Text Book

READINGS FOR WEEK 2 Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management, Pearson Publication, Ninth Edition Recommended Text Book, Chapter 3& 4

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WEEK 3: Managing Quality, Statistical Process Control

Learning Outcome Having attended this lecture, students should have an understanding of: Quality and TQM ISO International Quality Standards Six Sigma How Benchmarking is used Explain Quality robust products and Taguchi Concepts Use the seven tools of TQM Purpose of a Control Chart Role of the central limit theorem in SPC Build Xbar Charts and R Charts Five Steps involved in building control charts Build P-Charts and C-Charts Process Capability and Computation of Cp and Cpk Computation of AOQ

Lecture Outline Quality and Strategy International Quality Standards Total Quality Management Tools of TQM The Role of Inspection TQM in Services Statistical Process Control Process Capability Acceptance Sampling

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Discussion of questions mentioned in the Case Studies mentioned in the relevant chapter of the Text Book

READINGS FOR WEEK 3 Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management, Pearson Publication, Ninth Edition Recommended Text Book, Chapter 5 and Supplement 5

WEEK 4: Process Strategy, Capacity Planning

Learning Outcomes Having attended this lecture, students should be able to Describe four production processes Compute Crossover Points for different processes Use the tools of process analysis Describe customer interaction in process design Identify recent advances in production technology Define Capacity Determine Design Capacity, Effective Capacity, and utilization Compute Break-Even Apply Decision Trees to Capacity Decisions Compute Net Present Value

Lecture Outline Four Process Strategies Process Analysis and Design Service Process and Design Selection of Equipment and Technology Production Technology

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Ethics and Environmentally Friendly Processes Capacity Capacity Planning Break-Even Analysis Applying Decision Trees to Capacity Decisions Applying Investment Analysis to Strategy-Driven Investments

Seminar for Week 4 Discussion of questions mentioned in the Case Studies mentioned in the relevant chapter of the Text Book

READINGS FOR WEEK 4 Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management, Pearson Publication, Ninth Edition Recommended Text Book, Chapter 6 and Supplement 6

WEEK 5: Location Strategies, Layout Strategies

Learning Outcomes Having attended this lecture, students should be able to: Identify and explain seven major factors that affect location decisions Compute labour productivity Apply the factor-rating method Complete a locational break-even analysis Use the centre-of-gravity method Discuss important issues in office layout Define the objectives of retail layout

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Discuss Modern warehouse management terms such as ASRS, cross-docking, and random stocking Identify when fixed-position layouts are appropriate Explain how to achieve a good process-oriented facility layout Define work cell and the requirements of a work cell Define Product oriented layout Explain how to balance production flow in a repetitive or product-oriented facility

Lecture Outline The Strategic Importance of Location Factors that affect Location Decisions Methods of Evaluating Location Alternatives Service Location Strategy The strategic importance of layout Decisions Types of Layout Office Layout Retail Layout Warehousing and Storage Layouts Fixed Position Layout Process Oriented Layout Work Cells Repetitive and Product-oriented layout

Seminar for Week 5 Discussion of questions mentioned in the Case Studies mentioned in the relevant chapter/s of the Text Book

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READINGS FOR WEEK 5 Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management, Pearson Publication, Ninth Edition Recommended Text Book, Chapter 7 and Supplement 8

WEEK 6: Supply Chain Management, Outsourcing as a Supply Chain Strategy

Learning Outcomes Having attended these lectures, students should understand: Strategic importance of the Supply Chain Identification of five Supply Chain Strategies Explain issues and opportunities in the supply chain Describe approaches to Supply Chain Management Evaluate Supply Chain Performance Compute per cent of assets committed to inventory Compute inventory turnover Explain how core competencies relate to outsourcing Describe the risks of outsourcing Use factor rating to evaluate both country and provider outsourcers Use Break-Even Analysis to determine if outsourcing is cost-effective List the advantages and disadvantages of outsourcing

Lecture Outline The Supply Chains Strategic Importance Ethics and Sustainability Supply Chain Economics Supply Chain Strategies Managing the Supply Chain E-Procurement

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Strategic Planning and Core Competencies Risks of Outsourcing Evaluating Outsourcing Risk with Factor Rating Advantages and Disadvantages of Outsourcing Audits and Metrics to Evaluate Performance Ethical Issues in Outsourcing

Seminar for Week 6 Discussion of questions mentioned in the Case Studies mentioned in the relevant chapter/s of the Text Book

READINGS FOR WEEK 6 Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management, Pearson Publication, Ninth Edition Recommended Text Book, Chapter 10 and Supplement 10

WEEK 7: Inventory Management, Aggregate Planning

Learning Outcomes Having attended these lectures, students will be able to: Conduct an ABC Analysis Explain and use Cycle Counting Explain and use the EOQ Model for independent inventory demand Compute a reorder point and explain safety stock Apply the production order quantity model Explain and use the quantity discount model

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Understand service levels and probabilistic inventory models Understand Aggregate Planning Identify optional strategies for developing an aggregate plan Prepare a graphical aggregate plan Solve an aggregate plan via the transportation method of linear programming Understand and solve a yield management problem

Lecture Outline Functions of Inventory Inventory Management Inventory Models Inventory Models for Independent Demand Probabilistic Models and Safety Stock Fixed Period Systems The Planning Process The Nature of Aggregate Planning Aggregate Planning Strategies Methods of Aggregate Planning Aggregate Planning in Services Yield Management

Classroom Exercise o Discussion based on Classroom activity (based on excel examples and problems mentioned in the relevant chapter of the text book )

Seminar for Week 7 Discussion of questions mentioned in the Case Studies mentioned in the relevant chapter/s of the Text Book

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READINGS FOR WEEK 7 Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management, Pearson Publication, Ninth Edition Recommended Text Book, Chapter 11 and Chapter 12

WEEK 8: Material Requirements Planning and ERP

Learning Outcomes Having attended these lectures, the student should be able to understand: Develop a product structure Build a Gross Requirements Plan Build a Net Requirements Plan Determine Lot Sizes for lot-for-lot, EOQ, and PPB MRP II Close-loop MRP ERP

Lecture Outline Dependent Demand Dependent Inventory Model Requirements MRP Structure MRP Management Lot-Sizing Techniques Extensions of MRP MRP in Services ERP

Seminar for Week 8 Discussion of questions mentioned in the Case Studies mentioned in the relevant chapter/s of the Text Book

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READINGS FOR WEEK 8 Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management, Pearson Publication, Ninth Edition Recommended Text Book, Chapter 13

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APPENDIX 1

Group Contribution Sheet

Group Based Task Name 1. 2. 3. 4. 5. 6. 7. 8. 9. Section responsible for: Actual contribution towards the group Signature task

ANY OTHER COMMENT:

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APPENDIX 2 Some specific guidelines about the Harvard system of referencing:

a) When making the reference list at the end of your essay/report, use left alignment and make the author's name stand out by using indentation of the text. b) The parts of other work e.g. chapters of books, articles in newspapers, reports in journals, parts of a websites: give in plain font. c) Complete works e.g. books, government reports, newspapers, journals, stand-alone articles: give in italics d) If you can't find an individual author, use the name of the organization instead. e) For printed work, give the place of publication if possible, then the publisher. Note the punctuation in the reference. f) For internet sources, as well as the author (or organisation if there is no clear author) and year, give the date you accessed it and the full URL along with the details of the material e.g. the title of the article, the name of the newspaper etc. g) For a news report, give the exact date, not only the year. Check that the link you give actually works in that it would take your reader directly to the exact source if she wanted to read it for themselves. Giving a broad website such as 'www.bbc.co.uk'ww is not enough. h) If the same author has more than one publication in the same year, use a,b,c etc. i) Always make sure that the correct edition is referred to as pagination often differs.

Some examples follow:

(For a book source) Horngren, C.T. (1972) Cost Accounting, A Managerial Emphasis, 3rd Edition, Englewood Cliffs, N.J.: Prel]tice-Hall. (For a press release source) Baker, S. (2003) "Environment Agency Press Release: Repeat Offenders Take the Shine Off Pollution Reductions," Environment Agency, 30/7/2003. (For a journal article) Bloggs, J. (2006) "Accounting is a Wonderful Subject," Journal of Accounting Education, Vol. 20, No.4, pp. 653-685. (For a report) Severn Trent Pic (2003a) Water and Waste.Birmingham: Severn Trent Pic.

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APPENDIX 3 SELF-HELP CHECKLIST

Format Has the coursework declaration sheet disclaimer been signed? Does the cover sheet have all necessary information included? Are the font and spacing clear and legible? Does it follow the specifications for word count/number of pages?

Structure and Argumentation Is there a helpful introduction? Is effective reasoning used? (Do you supporting points with explanation, illustration, justification, evidence?) Are headings / subheadings helpful? Are the points in logical order? Does the paragraphing help the reader understand the argument and flow of ideas? Is there one topic per paragraph? Are there clear breaks between paragraphs to show where they start and end? Is it clear how the ideas link together? (both within and between paragraphs)

Style, appropriateness and accuracy of language Is a formal style used, including full paragraphs (not notes or bullet points)? Is it clear and easy to follow (not too cryptic or overcomplicated)? Is English grammar used accurately e.g. tenses, word endings etc. Is the punctuation clear and accurate e.g. full stops. commas, semi-colons? Is the spelling accurate?

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Referencing conventions: Within the text Are citations given in the text for all the source material used? Are direct quotations given in quotation marks with surname, date and page number where available? Are paraphrase summary and quotation used appropriately (eg. not too much quotation)? Are sources which the student has read for her/himself acknowledged clearly with surname and date? Are indirect sources - ones the students has not read him/herself but has seen mentioned by other writers acknowledged properly, giving the original source? E.g.(Kim and Um 2003 cited in Brown 2004) Are websites cited in the text concisely (i.e. author/organisation and date only)? Are all the sources acknowledged within the text also included in the reference list at the end?

In the reference list at the end Are the references in alphabetical order of surname, with the surname first followed by the initial(s}? For books, are all the details included? (author, date, title, place of publication and publisher.) For journal articles, are all the details included? (author, date, journal title, volume/issue number, page range.) Are journal titles and book titles given in italics? For electronic sources are all the details included? (author/organisation, date, full URL and date accessed)

Production & Operations Management

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The School of Management & Entrepreneurship

Useful websites for academic writing and relevant issues http://www.uefap.co.uk/ http://owl.english.purdue.edu/ (US English) http://www.bradford.ac.uk/ acad/management/external/els/informationsheets. php (for management students - excellent overall advice, especially on referencing) http://www.brad.ac.uk/acad/management/external/els/pdf/refandbib.pdf) http://unilearning.uow.edu.au/main.html http://www.writing.utoronto.ca/advice/generaI/generaI-advice http://www.lancs.ac.uk/depts/celt/sldcl?openpage

Production & Operations Management

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The School of Management & Entrepreneurship

APPENDIX 4: GUIDANCE ON PROJECT REPORT WRITING

There will be some study skills guidance provided about report writing. However, some brief guidance is provided here for your information. As a brief guide, your group written report should include: 1. An executive summary, which summarizes your main findings during the project. (This should be no more than 250 words long and is included in the word count). 2. Table of contents 3. Clearly titled sections/sub-sections 4. References: You should ensure your references are correctly attributed in a reference list, and any quotes from texts must be correctly attributed to their source (for example, Blogs (2002, p.23) says "...."). Please take care to ensure your material is referenced and remember to ensure that material is appropriately acknowledged in your work submitted. Please use the Harvard style of referencing see the guide for referencing for further guidance (this is available from the Department of Accounting and Finance site). 5. Tables, Charts and diagrams: these should be correctly titled and labeled. Also state the source of your data. 6. Any supplementary material may be included within an appendix. (Note: the appendix is not usually included within the word count, but it should not be seen as a dumping ground for material exceeding the word limit.).

A final thought... Consider the reader of your report.... They will only have limited time to read your B-Plan report, and so it is important that your argument is clear and focused; there should be a concise and coherent argument throughout. A common mistake in B-Plan reports is to report on everything. This is not necessary! It is important to focus on the key focus areas. Additional material should be placed in an appendix, but be selective. However, if you include material in an appendix, it is important to refer this in the main text of your B-Plan report. The examiner would judge the report on the following grounds: 1. Structure (Relevant to Topic & Topic Covered in Depth) 2. Argument (Logically Developed Argument) 3. Originality (Creative Thought) 4. Style (Fluent & Succinct Writing) 5. Presentation (Legible & Well Set Out) 6. Sources (Adequate Acknowledgement) 7. Mechanics (Spelling & Grammar) Please note: The indications are provided to help you. There is not necessarily a straightforward relationship between them and your final grade. Categories are not equally weighted and other factors will be taken into account.

Production & Operations Management

Auro University

The School of Management & Entrepreneurship

APPENDIX 5: GENERAL GUIDANCE FOR PRESENTATIONS

Oral presentations should get easier the more you give. A frequent reaction after giving your first one is 'that wasn't so bad but I'd make a better job if I gave it again'. This hints that the key to a good talk is preparation. Be well prepared, practice your talk beforehand. Transforming what you did or what you have found out into a presentation involves hard work. Preparation isn't just practice. Before you draft what you will say, remember Decide what you would like the audience to learn from your presentation. Get the overall picture clear in your mind so you can decide on a logical order for the content Distil from the mass of information you have accumulated, the points that need to be made at each stage The following points refer mainly to the mechanics of the presentation itself. 1. Plan the structure of your talk, preparing themes for overheads 2. Make the content of your talk coherent. 3. Normally keep diagrams on overheads to one per overhead, making them as large as possible. Make the writing on the overheads large enough to be completely clear from the back of the room. 4. It's not essential but it's a good idea to begin the presentation with an overhead showing a clear title, the author(s) names and, either on the overhead or accompanying it, a few sentences summarizing why the audience will find the topic interesting. 5. Rehearse very well the first few sentences; stand up when you're introduced and take a deep breath, look at the audience and put up your opening slide or produce something else for them to look at while you relax and deliver your opening at a pace that's not hurried. 6. Talk to the audience, making eye contact with them, using the overhead projector as a diversion from the main attraction, namely you. This requires remembering a fair bit what you are going to say and not reading from a script all the time. 7. Talk loudly enough to be heard above the noise of the audio / visual aid. 8. Don't rush, but keep to time and use the time available to you. A few practices beforehand will let you know you've got the timing right. 9. Do finish on a positive and definite note. Don't just peter out. This is very important since your final comments remain in the minds of those assessing the talk. Conclude by reminding people of the key points or emphasizing the achievements of what you have done. The presentation will be graded on the following grounds: Well balanced with proper emphasis on relevant details. Clear visuals & easy to hear Creative thoughts All sections adequately covered Succinct presentation Knowledgeable about material

Please note: The indications are provided to help you. There is not necessarily a straightforward relationship between them and your final grade. Categories are not equally weighted and other factors will be taken into account.
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