Thomas Faggard

206 Grist Mill Loop Georgetown, TX 78626 thomas.faggard@gmail.com thomasfaggard.weebly.com Phone : 512-868-3934 Cell: 512-508-3424

QUALIFICATIONS Creative analytical problem solver with excellent team building skills. Decreased time needed for searching by utilizing organizational habits. 10+ years of experience in analysis, design, setup, and maintenance of computer software and equipment. History of volunteering for extra hours beyond required schedule, including weekend dates and times. Accustomed to a fast-paced environment and working with a team, or alone, to accomplish stated goals WORK EXPERIENCE Austin Staffing Online Game Support - 12/2013 to Present Proven hands on experience managing, sorting, and creating database resources Addressed customer concerns in live chat and email through extensive knowledge of game information Greatly enhanced knowledge of game support practices with close examination of industry policies and procedures Trusted with handling of confidential client information Trained in secure online Billing and Account workflow Bioware Austin Temporary Usability Tester 10/12/2013 Tested GUI, balance, and overall enjoyment of game features and balance Reported on results of testing using face to face and electronic methods Worked in parallel with other testers to improve results and generate useful feedback Selected analytical techniques to resolve design issues and worked with product designers. Independent Contracting PC Maintenance and Networking Technician - 5/2013 to Present Provided quick Installation, and setup, of customer PC systems and networks Troubleshoot, identify, and correct malfunctions and operational difficulties in systems Given sound advice regarding future actions and upgrades to existing setups Successfully maintained confidentiality with customers personal and professional information Wal-Mart Sales and Inventory Associate - 06/2011 to 05/2013 Outstanding customer assistance in Electronics with Hardware and Software needs Efficient use of Gemini Scanner with MS Windows to receive and confirm proper inventory control Worked cash registry handling credit cards and monies efficiently Proactive in keeping a clean and organized workplace for maintaining a high level of efficiency Austin Community College Administrative Assistant - 07/2009 to 12/2010 Utilized computer databases to assist office administration Multitasking skills included operating office equipment and student assistance Performed maintenance on computer equipment and network services Quickly sorted and replaced faculty requested items and software EDUCATION Austin Community College Video Game Design Degree, Associates - 2013 Scripting, design, modeling, and production techniques Experience with C++, C#, Javascript, and HTML Contributed in a team-based environment, including database reporting of testing Extensive Knowledge of categorizing, prioritizing bugs severity Creative Writing Techniques gained from Former Bioware Lead Writer Daniel Erickson Scripted, Designed, and Edited for an ACC Game Simulation Project