Letters of Complaint 1. Regretam ca trebuie sa ne exprimam nemultumirea fata de calitatea.. 2.

In cazul in care nu vom primi un raspuns satisfacator la reclamatia facuta, ne vedem obligati sa recurgem la mijloacele legale. 3. Dvs. ne ati facturat, expediat.in loc de. !. "oi suporta c#eltuielile de returnare a la domiciliul meu.. $. Dupa efectuarea unei anc#ete am constatat ca vina va apartine. %. "a rugam sa acceptati scuzele noastre pentru toate inconvenientele cauzate de aceasta eroare. &. "a asiguram ca acest incident nu se va repeta. '. (u parere de rau am aflat ca ati fost nemultumiti de . ). *m analizat obiectul reclamatiei dvs To sue/to take to court 3o incur costs2losses 4atisfied2dissatisfied 3o loo0 into Letters of Complaint Reclamatie cumparaturi prin comanda postala (u parere de rau va informez ca nu sunt pe deplin multumit de televizorul 56 pe care mi l ati expediat in urma comenzii facute Complaint mail order purchase I am writing to inform you t#at I am not completel. satisfied ,it# t#e 56 3" set t#at .ou sent follo,ing m. order of 1.+e regret t#at ,e #ave to complain about t#e -ualit. of.. 2. /nless ,e receive a satisfactor. repl. to our complaint, ,e s#all be obliged to ta0e legal action 3. 1ou #ave c#arged for2sent..instead of !. I will incur the costs of returning t#e..to m. place $. /pon in-uir. ,e found t#at t#ere must #ave been some misunderstandings on .our side2it ,as .our fault %. +e must as0 .ou to accept our apologies for an. troubled caused b. t#is error. &. +e can assure .ou t#at t#is ,ill not #appen again. '. +e are sorr. to learn t#at .ou ,ere dissatisfied ,it#.. ). +e #ave loo0ed into t#e matter of .our complaint..

de mine pe data de 2$.7$.2711. *m specificat ca doresc un televizor avand culoarea neagra. *m primit in sc#imb un televizor de culoare alba. 4 ar parea ca greseala este a dvs. si, prin urmare, va rog sa mi l inlocuiti cat mai curand posibil. "a voi inapoia televizorul alb care nu corespunde celui comandat de De asemenea c#eltuielile de transport vor fi suportate de catre firma dumneavoastra

2$.7$.2711. I #ad specified t#at I ,anted a 3" set #aving a blac0 colour. I received in exc#ange a 3" set #aving a ,#ite colour. It ,ould appear t#at it ,as an error on .our part and I ,ould be obliged if .ou ,ould suppl. replacement it as soon as possible. I ,ill return t#e ,#ite 3" set ,#ic# is not t#e one I ordered. *lso, t#e transportation costs ,ill be on .our compan.8s c#arge2.ou ,ill incur t#e transportation costs.

The answer to the letter of complaint Raspuns la reclamatia cumparaturii effectuate prin comanda postala Draga Domnule, (u parere de rau am aflat ca ati fost nemultumiti de televizorul pe care vi l am livrat. (a urmare a reclamatiei dumneavoastra am efectuat o anc#eta si am constatat ca vina ne apartine. "eti primi televizorul de culoare neagra maine dupa amiaza. "a rugam sa acceptati scuzele noastre pentru toate inconvenientele cauzate de aceasta eroare. "a asiguram ca acest incident nu se va repeta. (u stima. Answer to the complaint of a mail order purchase Dear 4ir, +it# regret ,e #eard t#at .ou ,ere unsatisfied about t#e 3" set ,e delivered . 9ollo,ing .our complaint ,e #ave made an in-uir. and ,e found t#at it ,as our mista0e. 1ou ,ill receive t#e blac0 3" set tomorro, afternoon. +e must as0 .ou to accept our apologies for an. troubled caused b. t#is error. +e can assure .ou t#at t#is ,ill not #appen again. :est regards.

3#e 2$t# of ;arc# 277)

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Dear 4ir2;adam, I am ,riting to express m. dissatisfaction ,it# t#e pro#ibition of smo0ing imposed b. t#e (it. (ouncil in all public places including bars and restaurants. As we all know smoking has "ecome a #ice for a large num"er of people$ adults and teenagers alike and may cause some health pro"lems %ut$ pro#ided that most restaurants$ cafes$ pu"s and other places do ha#e special rooms for smokers and non&smokers$ I do not agree to the proposed "an 9irstl., eac# of us #as #is2#er o,n #abits, t#us smo0ers #ave t#eir o,n attac#ment to fags. 3#at is ,#. .ou cannot force a smo0er to give up t#is addiction and, ,#at is more, .ou cannot oblige somebod. to drop out a t#ing t#at #e used to do almost all t#e time. 4econdl., considering t#at .ou #ave forbidden smo0ing, ,#at ,ould .ou do if people still continue doing it< 9or example, in m. countr. suc# a banning action ,as tried a fe, .ears ago and, of course, it failed, so t#e politicians #ad to ma0e up t#eir minds and totall. forget t#is idea. ;oreover, no one too0 notice of t#e la,, and businesses didn8t agree to it eit#er. 4ome restaurants tried to reduce smo0ing but t#e. ,ere unsuccessful as t#e. ,ere no longer populated. ;an. of t#e customers made t#eir ,a. to,ards ot#er pubs ,it# special places for smo0ing. If t#is #appened, man. businesses could go ban0rupt and finall. t#e cit.8s income ,ould get lo,er. *ll in all, I #ope .ou ,ill c#ange .our mind and t#in0 t#at not onl. are .ou offending people and businesses, but .ou can also destro. man. people8s lives. I t#in0 I for,ard t#is complaint on be#alf of all t#ose ,#o could lose t#eir liveli#ood. 1ours fait#full., =o#n :ro,n > :lac0 and +#ite8s ;anager 4timate domn2doamna, 3ocmai m am intors din vacanta, unde am stat la #otelul ?9our 4easons@ si va scriu pentru a mi exprima insatisfactia2a ma plange cu privire la o serie de lucruri. In primul rand, am fost informat c#iar inainte de plecare ca ora de zbor fusese sc#imbata, astfel incat in loc sa ajung dimineata, asa cum fusese stabilit, si sa profit de restul zilei in statiune, am ajuns aproape de miezul noptii. *poi, contrar informatiilor pe care le primisem, nu am fost intampinat de niciun reprezentat al agentiei de turism, asa incat a trebuit sa iau un taxi pana la #otel. De ce ne ati mintit spunand ca beneficiem gratuit de servicul de intampinare a oaspetilor la aeroport< In al doilea rand, am fost foarte nemultumit de #otel. Desi rezervasem o camera cu vedere la mare, am fost cazat intr o camera care dadea spre o curte interioara. In plus, liftul a fost aproape tot timpul defect, mancarea la restaurant a fost pur si simplu

necomestibila si ?micile taxe@ pe care urma sa le platesc pentru a putea beneficia de terenul de tenis si de cel de golf s au dovedit a fi pro#ibitive. Desigur, m am plans reprezentantului agentiei dumneavoastra, dar acesta nu m a putut ajuta sa rezolv vreuna dintre probleme. *vand in vedere toate aceste probleme, ca si faptul ca vacanta a fost efectiv cu o zi mai scurta decat am rezervat o initial, consider ca am dreptul la o despagubire si cred ca 37A din costul total al acestei vacante ar fi o suma potrivita. Resort2spa Bic0ing up service from t#e airport *l dumneavoastra, Dear 4ir2;adam, I #ave just returned from t#e #olida. ,#ere I sta.ed at t#e ?9our 4easons@ #otel and I am ,riting to express m. dissatisfaction2to complain about a number of points. 'irstly, I ,as informed just before m. departure t#at t#e flig#t time for t#e out,ard journe. #ad been c#anged, so instead of arriving in t#e morning, as settled, and being able to enjo. t#e rest of t#e da. in t#e resort, I arrived at nearl. midnig#t. Then$ contrary to t#e information I #ad received, t#ere ,as no representative of t#e travel agenc. to meet me, so I #ad to ta0e a taxi to t#e #otel. +#. did .ou lie to us telling us t#at ,e ,ould benefit from a free pic0 up service from t#e airport< (econdly, I ,as ver. dissatisfied ,it# t#e #otel. Although I #ad boo0ed a room ,it# a sea vie,, I ,as accommodated in a room ,#ic# loo0ed out on a patio. )oreo#er, t#e lift ,as out of order almost all t#e time, t#e food at t#e restaurant ,as simpl. inedible and t#e small extra c#arges I ,as going to pa. for t#e golf and tennis court proved to be pro#ibitive. Cf course, I complained to t#e representative of .our agenc. but #e ,as unable to #elp me ,it# an. of t#ese problems. In #iew of all t#ese problems and due to t#e fact t#at t#e #olida. ,as effectivel. one da. s#orter t#an I #ad originall. boo0ed, I feel I am entitled to compensation and I t#in0 t#at 27A of t#e #olida. cost ,ould be an appropriate amount. 1ours fait#full., )ild complaint I #ope .ou ,ill replace I ,ould li0e to complain about t#e poor -ualit. of t#e service I recentl. received from .our compan.. I feel2believe t#at I am entitled to a replacement2refund. I am ,riting in connection ,it# a fault. appliance ,#ic# I recentl. purc#ased from .our store. I #ope t#is matter can be resolved2dealt ,it# promptl.. I ,ould appreciate it if .ou could loo0 into t#is matter as soon as possible. 3o purc#ase2to bu.

Burc#aser2bu.er (trong complaint I insist on2I demand a full refund2 an immediate replacement2etc or s#all I be forced to ta0e legal action2t#e matter furt#er I ,is# to ma0e a serious complaint regarding .ou inefficient staff. I #ope t#at I ,ill not be forced to ta0e furt#er action I am ,riting to express m. total dissatisfaction ,it# t#e appalling service I received from .our staff. 3o ta0e legal action 3o ta0e to court 3o sue I s#all be forced to ta0e t#e matter furt#er