BENJAMIN B.

BISSELL
bissell_ben@yahoo.com Trumbull, CT 06611 http://www.Linkedin.com/in/benbissell/ H: 203-268-6036 C: 203-257-0978

SUMMARY PROFILE Inside Sales and Customer Service Professional with an extensive track record of building strong customer loyalty while ensuring that expectations are met and exceeded. A positive, can do approach and attitude with a reputation for understanding customer markets and their requirements. Demonstrated success in multiple industries and progressive roles, utilizing extensive outbound/inbound sales strategies to the power utility, manufacturing, medical device, electronics and biotechnology industries with additional expertise in regulatory/compliance of electrical equipment, power supply, industrial, semiconductor, telecommunications and electro-mechanical markets. PROFESSIONAL EXPERIENCE THE VALLEY GROUP INC., a NEXANS company, Bethel, CT Manufacturer of tension monitoring systems for the power utility industry 2010 - 2014

Inside Sales Supervisor Worked with Area Region Managers (domestic and international), Operations Manager & Controller, Director of Business Development, VP of Sales and Marketing, and Engineering teams. Oversaw all domestic and international proposal writing Created Proposal Request Acknowledgement document to improve turnaround time of proposals for regional sales and client base. Managed and coordinated all trade show venues. Project co-lead on Smart Grid projects with key customers Oncor Electric Delivery, PacifiCorp, New York Power Authority (NYPA) Created product status report to determine satisfaction levels and process improvements.

IKONISYS, INC., New Haven, CT Medical device manufacturer of cancer diagnostics laboratory equipment

2007-2009

Sales Support Manager Designated as the key liaison with senior sales, marketing and operations management teams. Coordinated national sales strategy with Marketing Director and managing sales targets. Generated sales pipeline and various sales forecasts on a weekly basis with field sales to ensure information is reported timely and accurately to senior management. Developed and Improved communications with operations that ensured the timely delivery of product(s) and accessory items. Trained field sales and key management in new CRM software (Oracle, ACT). Initiated all outbound sales and promotion of technology. Managed all trade show logistics. Initiated lead generation programs; initial point of company contact in sales cycle. Generated interest in company technology to target markets major reference labs, large hospitals, cancer and academic centers achieving average success rate of 10-15%. Established customer advocate program and was primary contact for customer satisfaction and complaint handling. Negotiated and was responsible for renewal of service contracts resulting in 100% conversion of repeat business to increase revenue stream.

BENJAMIN B. BISSELL

labbissell6036@charter.net

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RELATED WORK EXPERIENCE TUV RHEINLAND OF NA, INC., Newtown, CT A global leader in technical, product safety and certification services Sales Account Manager (2005 - 2007) Responsible for Northeast region including cross-selling and up-selling company engineering services for new product testing, ISO 9000, evaluation requests and product re-builds. Key liaison with company engineering staff in determining project pricing from information gathering of product specifications to close of sale and project closure. Built valuable rapport with established clients including: Anton Bauer, Pentron (Sybron Dental) Laboratories, GE/International Fiber Systems, Pitney Bowes, Perkin Elmer, Dymo Corp, CiDRA Corp, Proton Energy, and Ingersoll Rand. Consistently averaged monthly sales quotas of $100,000 over a two year period.

Customer Service Representative (2000 - 2004) Initiated cold calls to potential US customers based on lead generation lists. Responsible for all in-bound inquiries via company web-site and phone; facilitated sales leads to all regional sales managers; facilitated, attended and promoted business at trade shows; Developed a customer service matrix to improve company-client relations and internal process improvements. Established lead cultivator procedures to ensure that incoming sales opportunities were handled promptly and efficiently. Built Lotus Notes database of clients to ensure project satisfaction and follow-up on new business opportunities.

Additional Work Experience at: TUV RHEINLAND OF NA, INC.: Credit Supervisor Responsible for company credit function and all related activities. Negotiated customized payment plans with key account as well as established customers in order to maintain valuable relationships. Recovered over $500,000 of 60-90 day receivables in a 6-month period. Developed companys first Credit Policy.

CHASE MANHATTAN BANK OF CONNNECTICUT, Bridgeport, CT Retail Collection Manager and Banking Officer Managed $1 billion mortgage, consumer and auto loan portfolio with a staff of six specialists. Achieved favorable collection results in drastically weakened economy.

EDUCATION B.A. Business Administration, NICHOLS COLLEGE, Dudley MA Commercial Lending Course, AMERICAN INSTITUTE OF BANKING