Cloud 2012 7190 RA Enterprise Resource Planning

SaaS and Cloud ERP Trends,
Observations, and Performance 2011

December 2011
Nick Castellina

~ Underwritten, in Part, by ~

This document is the result of primary research performed by Aberdeen Group. Aberdeen Group's methodologies provide for objective fact-based research and
represent the best analysis available at the time of publication. Unless otherwise noted, the entire contents of this publication are copyrighted by Aberdeen Group, Inc.
and may not be reproduced, distributed, archived, or transmitted in any form or by any means without prior written consent by Aberdeen Group, Inc.

December, 2011
SaaS and Cloud ERP Trends, Observations,
and Performance 2011
Over the past five years, Aberdeen has been measuring the willingness of
organizations to consider Software as a Service (SaaS) as the deployment
model for their Enterprise Resource Planning (ERP) implementations. In that
time, organizations have become more educated on both the benefits and
potential issues that factor into a SaaS ERP decision. In 2007, Aberdeen
characterized ERP as the Last Bastion of Resistance to Software as a Service. A
year later, Aberdeen revisited the topic, and found that SaaS ERP had not
kept pace with the demand for other SaaS enterprise applications. In 2009,
SaaS ERP still had yet to take off. Finally, in 2010, Aberdeen saw an overall
61% jump in willingness to consider SaaS ERP. That trend has continued this
year, with the willingness to consider SaaS ERP increasing further. At the
same time, there has been a reduction in survey respondents' willingness to
consider a traditional, on-premise ERP solution. This Analyst Insight
examines this trend, along with the reasons that organizations are
considering SaaS ERP and the performance of organizations that have
already made the jump.
Current ERP Deployments
While this document focuses on comparing SaaS ERP implementations to
on-premise implementations, it is important to distinguish between the
many ERP deployment methods organizations are using. For the purposes of
this document, Aberdeen provides the following definitions:
Traditional license on-premise: Software may be licensed for
use on a particular computer, or by other criteria such as number
of users. The license can be either on a term basis or perpetual, and
is often treated as a capital expense. The software is located in-
house.
SaaS or on-demand: The software itself is not licensed or owned
by the end user; it is provided as a service. It is often paid for on a
subscription basis, and can be accessed from a normal internet
connection. SaaS avoids a large upfront capital investment. This
deployment method is often referred to as the Public Cloud.
Hosted: Licensed applications are hosted by a third party. This
deployment method may be in a separate instance on a separate
piece of hardware (dedicated to an organization), or in a separate
virtual instance (dedicated to an organization) where the application
is housed on hardware shared by multiple companies. Sometimes
this deployment method involves a Private Cloud, where the
Analyst Insight
Aberdeens Insights provide the
analyst perspective of the
research as drawn from an
aggregated view of the research
surveys, interviews, and
data analysis
SaaS and Cloud ERP Trends, Observations, and Performance 2011
Page 2

2011 Aberdeen Group. Telephone: 617 854 5200
www.aberdeen.com Fax: 617 723 7897
instance of ERP is hosted by a third party and then delivered to the
end user on a subscription basis.
Preconfigured on a hardware appliance: Licensed software is
pre-configured and pre-installed on the hardware. Pre-configuration
may be industry-specific and include best practices templates for
workflows and role definitions.
Often times, the end user neither knows nor cares how the ERP software
they are using is deployed. All that matters is whether or not the functions
they need are available when they turn on their computer. Deployment
factors matter more to the people that are actually approving the funding
for ERP and the IT staff that supports it. Still, there is a clear divide in the
deployment methods that organizations are currently using when deploying
ERP.
Aberdeens 2011 ERP survey has found that there is currently a strong
majority of organizations using ERP on-premise. Nine percent (9%) of
current ERP deployments use the SaaS model, compared to 72% for on-
premise. While on-premise deployments are the consistent leader amongst
all company sizes, SaaS implementations become more common as the
organizations get smaller (Figure 1). Seventeen percent (17%) of ERP
implementations in small organizations (organizations with under $50 million
in annual revenue) are deployed in the SaaS model. This is more than the 8%
in midsize organizations (organizations between $50 million and $500
million in annual revenue) and 2% in large enterprises (organizations over
$500 million in annual revenue). Currently, 13% of ERP implementations in
Small and Medium Enterprises (SMEs, those organizations under $500
million in annual revenue) are SaaS deployments, while 75% are on-premise.
Larger organizations are more likely to consider hosted environments,
keeping their data in private clouds. Some of the reasons that SaaS
implementations have been attractive to smaller organizations will be
addressed more fully in the rest of this document, but the fact that smaller
companies are using SaaS does not mean that large enterprises may not
also benefit from the unique advantages of a SaaS ERP solution.
Figure 1: Current Implementations
17%
4%
6%
2%
71%
8%
6% 5%
3%
79%
2%
10%
11%
2%
75%
13%
5% 6%
3%
75%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
On Demand / Software
as a Service (SaaS)
ERP hosted and
managed by your ERP
vendor
ERP hosted and
managed by an
independent 3rd party
Preconfigured on a
hardware appliance
Traditional licensed on
premise
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5
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Small Midsize Large SME
17%
4%
6%
2%
71%
8%
6% 5%
3%
79%
2%
10%
11%
2%
75%
13%
5% 6%
3%
75%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
On Demand / Software
as a Service (SaaS)
ERP hosted and
managed by your ERP
vendor
ERP hosted and
managed by an
independent 3rd party
Preconfigured on a
hardware appliance
premise
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Small Midsize Large SME

Source: Aberdeen Group, October 2011
SaaS ERP Deployments vs. On-
Premise by Industry
Methods of current ERP
deployments were found to
vary from industry to industry:
Financial Services: 17% SaaS
vs. 42% On-Premise
Healthcare: 17% SaaS vs.
67% On-Premise
Manufacturing: 6% SaaS vs.
76% On-Premise
Non-Profit: 5% SaaS vs. 79%
On-Premise
Professional Services: 9%
SaaS vs. 64% On-Premise
Retail: 21% SaaS vs. 79% On-
Premise
Technology: 11% SaaS vs.
77% On-Premise
Utilities: 10% SaaS vs. 80%
On-Premise
Logistics: 9% SaaS vs. 68%
On-Premise

Page 3

Additionally, the current adoption of SaaS ERP varies from industry to
industry (see sidebar). As it currently stands, SaaS solutions are more likely
to be deployed in industries such as financial services and healthcare rather
than manufacturing, for example. There is, in fact, some correlation between
deployment model and the age of the currently implemented ERP system
(see sidebar). Industries such as manufacturing, where the average age of the
ERP solution is 7.64 years, are much less likely to have a SaaS solution. In
retail, where 21% of ERP deployments are SaaS, the average age of ERP
implementations is 4.37 years. This, combined with the advantages
described below, gives reason to believe that the divide between SaaS and
on-premise ERP deployments will not last forever.
Increasing Future SaaS and Cloud Investment
The Q4 2010 Aberdeen Business Review found that cloud computing /
virtualization will be the top technology investment that organizations are
making in 2011. This is a jump from the previous year, when cloud
computing was found to be the third leading technology investment. These
potential future investments in the cloud saw amplified results this year in
organizations that Aberdeen considers to be High Growth (see sidebar).
Thirty-nine percent (39%) of High Growth organizations planned to invest
in cloud computing, compared to 25% of No Growth organizations (Figure
2). While cloud computing is gaining steam across all organizations, it is
particularly important for organizations that are planning to expand
operations.
Figure 2: Top Technology Investments for 2011

24%
27%
25%
29%
31%
31%
27%
27%
39%
0% 10% 20% 30% 40% 50%
Enterprise Applications
Business process management tools
Cloud computing / Virtualization
Percentage of Respondents, n =1,519
Hi Growth
Low Growth
No Growth

Source: Aberdeen Group, January 2011
In addition to organizations' current ERP deployment methods, Aberdeens
2011 ERP survey polls respondents on which deployment methods they
would be willing to consider in the future. Over the past 5 years, Aberdeen
has seen an increased willingness to consider SaaS ERP (Figure 3). This year,
the willingness to consider SaaS saw its largest increase yet. Conversely, the
willingness to consider an on-premise solution has steadily decreased. There
has been a comparatively smaller increase in the willingness to consider
Average Age in Years of ERP
Implementations
Financial Services: 4.75
Healthcare: 7.17
Manufacturing: 7.64
Non-Profit: 7.03
Professional Services: 5.14
Retail: 4.37
Technology: 6.37
Utilities: 6.88
Logistics: 5.36

Definition of Growth
Categories
In January 2010 Aberdeen
defined growth in relative
terms. High growth
companies as the top 20% in
terms of:
Revenue growth from 2009
to 2010
Anticipated revenue growth
in 2011
Growth in operating profits
from 2009 to 2010
Anticipated growth in
operating profits in 2011
Low Growth companies
were the middle 50% and No
Growth companies were
defined as the bottom 30%.

Page 4

hosted, or private cloud, solutions. Not pictured is the interest in ERP
preconfigured on a hardware appliance, which has consistently stayed
between 18% and 19%. If these trends continue, there will come a time
when these percentages meet in the middle and organizations searching for
ERP solutions will focus on what matters most to the ultimate performance
of the ERP system: functionality and ease of use.
Figure 3: Willingness to Consider
23%
33%
17%
80%
37% 37%
27%
67%
52%
39%
31%
65%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
On Demand / Software as a
Service (SaaS)
ERP hosted and managed by
your ERP vendor
ERP hosted and managed by
an independent 3rd party
premise
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2009 2010 2011

It is also interesting to examine how the willingness to consider individual
deployment models varies among industries (see sidebar). In some
industries, such as professional services and retail, organizations are equally
willing to consider SaaS and on-premise. In others, such as financial services,
there is still a large divide. In this specific industry, it may be because those
organizations are wary of putting customer financial data in the cloud.
Industries such as manufacturing, which has a huge divide between current
SaaS and on-premise deployments, have become more willing to consider
SaaS ERP. Many of these industries have current ERP solutions over seven
years old, meaning they may be considering making the move to SaaS the
next time they refresh their ERP. This further proves that the benefits of
SaaS ERP are being noted across most industries, and the deployment model
is becoming viable for businesses expecting to grow.
Factors Influencing SaaS Decisions
The reasons that organizations are becoming more receptive to purchasing
SaaS ERP solutions stem from the current perceptions about SaaS ERP.
Many of the top reasons that organizations are willing to consider SaaS ERP
involve costs (Figure 4). A SaaS solution may have a lower total cost of
ownership, and lower upfront costs. A key benefit of ERP paid for in the
subscription model is that it can be recorded as a monthly operating
expense rather than a large upfront capital expenditure. There are no
upgrade costs because upgrades are handled automatically. These reasons
make SaaS an attractive option for smaller, growing businesses. With a SaaS
The Willingness to Consider
SaaS by Industry
The willingness to consider
SaaS vs. On-Premise ERP
solutions varies from industry
to industry:
Financial Services: 22% SaaS
vs. 44% On-Premise
Healthcare: 42% SaaS vs.
58% On-Premise
Manufacturing: 48% SaaS vs.
69% On-Premise
Non-Profit: 67% SaaS vs.
72% On-Premise
Professional Services: 56%
SaaS vs. 58% On-Premise
Retail: 50% SaaS vs. 56% On-
Premise
Technology: 58% SaaS vs.
68% On-Premise
Utilities: 42% SaaS vs. 68%
On-Premise
Logistics: 68% SaaS vs. 55%
On-Premise

Page 5

solution, organizations can receive the improved efficiencies that ERP
provides while acquiring the resources they need to expand operations.
Figure 4: Positive Factors Influencing SaaS Decisions
38%
38%
41%
44%
49%
52%
75%
0% 20% 40% 60% 80%
Limited IT resources
Focusing internal resources elsewhere
Seeking best fit solution regardless of delivery model
Perceived ease of implementation
Lower up front costs
Reduces the cost and effort of upgrades
Lower total cost of ownership
Percentage of Respondents, n =553

Some cost savings of a SaaS solution are not immediately evident. SaaS ERP
minimizes the strain on internal IT departments, as IT support is handled by
the ERP vendor. Again, this is attractive for organizations that want to focus
the resources that would be used to staff an IT department on other
essential areas of the organization. There is no need to build an IT staff to
support ERP with a SaaS solution.
Another factor that positively influences SaaS ERP decisions is the
perception that SaaS is easier to implement. Aberdeen has found that the
time from installation to the first Go Live milestone is significantly shorter
for SaaS ERP than it is for on-premise (Figure 5). SaaS ERP is attractive for
organizations that want to quickly get up and running especially for
organizations in a massive growth phase, which could quickly spiral out of
control without ERP.
Figure 5: SaaS Means Quicker Jumps Out of the Gate
11.0
6.7
0
2
4
6
8
10
12
Time from installation to first
"Go Live" milestone
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Page 6

Larger organizations may also benefit from SaaS ERP's shorter time to Go
Live. Aberdeens SaaS and the Multi-tiered ERP Strategy (November 2011)
explored how organizations that are acquiring new business units or starting
subsidiaries are using SaaS ERP to quickly and cost effectively bring these
units to full operation. This unique advantage of SaaS ERP can benefit all
organizations that need an ERP system as soon as possible.
Lastly, 41% of organizations that are willing to consider SaaS ERP are looking
for the best fit solution, regardless of deployment model. This is consistent
with the trend that SaaS and on-premise are approaching equal
consideration. Aberdeens ERP Selection: Starting Out on the Right Foot
(August 2011) laid out strategies for selecting an ERP solution. Aberdeens
ERP in SME 2011: Setting the Stage for Growth (September 2011) illustrated
what the top factors should be (see sidebar). In fact, deployment model was
not one of the top 7 factors. It is becoming more and more clear that
deployment model for ERP is only a small piece of the ERP puzzle.
What is holding them back?
Of course, there are some negative perceptions that organizations unwilling
to consider SaaS ERP are citing (Figure 6). For the most part, these
concerns have decreased over the past three years, as organizations have
become more informed about SaaS ERP. The only factor that has actually
increased is the concern about the security of SaaS ERP. Sixty-seven percent
(67%) of respondents listed security concerns as a reason they are unwilling
to consider SaaS ERP. They may be wary of exposing internal financial or
customer data to competitors, or the potential for data to become corrupt.
These are valid concerns, but Aberdeens report Web Security in the Cloud:
More Secure! Compliant! Less Expensive! (May 2010) found that, on average,
on-premise solutions had 11 incidents of data loss or data exposure in the
last 12 months, compared to 6 incidents for those that are cloud-based.
This is evidence that the actual impact of cloud based solutions on security
has been communicated poorly. Are on-premise solutions truly as secure as
they are believed to be, or is security best left to those organizations (the
SaaS ERP vendors) whose existence depends on their ability to provide safe
and secure environments?
Top Selection Criteria for ERP
Respondents for Aberdeens
ERP in SME 2011: Setting the
Stage for Growth rated ERP
selection criteria on a scale of
one to five, with five being the
most important. The top
factors were:
4.27 Functionality
4.03 Ease of use
3.94 Must be an integrated
suite rather than multiple
point solutions
3.92 Total cost of ownership

Page 7

Figure 6: Decreasing Concerns Influencing SaaS Decisions
47%
55%
40%
51%
50%
47%
38%
50%
29%
35%
36%
67%
0% 20% 40% 60% 80%
We want to control our own upgrade process
ERP is too basic and strategic to running our
business
Downtime risk - concern over predictable
performance
Security concerns
2011
2010
2009

The other top concern is downtime risk, or concern over predictable
performance. Still, this concern has decreased over time. Again, according
to the Web Security report, on-premise solutions had 11 incidents of
security related downtime, compared to 6 for cloud-based solutions. So
these top two negative perceptions may actually be overstated.
The final two concerns that ERP is too basic to the running of the business
to be moved to a SaaS model, and that in a SaaS model upgrades are not
under the organization's control - come down to the ultimate preference of
the organization. In the past, some organizations thought that ERP was too
critical to their business in order to consider a SaaS solution. Organizations
are starting to realize that SaaS ERP solutions are offering comparable
functionality to on-premise solutions. These organizations may also want to
handle their own upgrade processes rather than letting the vendor handle it.
These concerns should be weighed against the advantages of the SaaS model
contains, when evaluating ERP options.
The Benefits of SaaS ERP
Beyond the cost and resource savings that interest respondents in SaaS ERP,
there are the actual business benefits that these organizations expect to see
from cloud deployments. Aberdeens 2011 Manufacturing Operations
Management survey asked respondents to state the two biggest benefits
that they can receive from cloud technology (Figure 7). Again, the top
benefit involves cost. These costs include the actual cost of the software,
along with the cost savings gained by not having to acquire the internal
infrastructure to support ERP. To many organizations, the impact cloud
computing has on the bottom line is its key benefit.
2011 ERP Research
Aberdeen's 6th annual ERP
benchmark study is being held
throughout the year and is
aimed at quantifying ERP usage,
identifying preferences for fully
integrated suites versus point
solutions, measuring Total Cost
of Ownership (TCO) as well as
the business benefits derived
from Best-in-Class
implementations. The survey
also compares the performance
of organizations using ERP to
those without ERP. To take
part in the survey, please click
here.

Page 8

Figure 7: Top Two Biggest Benefits of Cloud Technology
36%
41%
44%
0% 20% 40% 60%
Ability to respond quickly to business
demands
Efficient collaboration across
geographies
Lowering the cost of optimizing
infrastructure

To the business user, there are other benefits to be gained from cloud
computing. First is efficient collaboration across geographies. By interacting
with a SaaS solution on the internet, employees that are located far apart
can more efficiently collaborate with each other leading to better
performance. Inherently, all parts of the organization, no matter where they
may be located, can share a common view of enterprise data. As
organizations grow, they often become more geographically dispersed,
making SaaS ERP an attractive option. SaaS lowers the bar to smaller and
more remote parts of the organization to have access to ERP, thus enabling
the basic transactional collaboration that ERP is known for.
Next is the ability to respond quickly to business demands. In todays 24 / 7
business world it has become increasingly important to be constantly
connected in order to compete. Real time visibility allows organizations to
quickly react to adverse events or take advantage of opportunities.
Aberdeens The Analytical SMB: More Data, More Users, Less Time (November
2011) examined the shrinking decision windows that confront modern
organizations. A SaaS ERP solution helps to enable more agile decision
making.
Who inside the organization is receiving the benefits described above? The
Manufacturing Operations Management survey asked respondents which
functional areas in their organizations could most benefit from cloud
technology (Figure 8). These areas have a wide range in the organization.
Areas such as supply chain appear to receive more benefit because they are
more likely to be distributed, and have more to gain from being connected
through SaaS. Marketing and sales are also likely to benefit from cloud
computing, because they can access customer data while on the road.
Contrary to the outdated beliefs that cloud computing only impacts IT,
cloud computing can help improve operations across many functions in the
organization.
Page 9

Figure 8: More Functions Benefit from Cloud Computing
21%
33%
38%
56%
67%
0% 50% 100%
Research and Development
Enterprise Management (financials, HR, project
management)
Production Managemnet (process control, quality
assurance, etc.)
Demand Management (marketing, sales, etc.)
Supply Chain Management (logistics, demand
planning, etc.)

Quantifiable Benefits
Aberdeens 2011 ERP survey has found a correlation between improved
performance and the implementation of SaaS ERP solutions. In order to
compare apples to apples, Table 1 shows the performance of SMEs with
SaaS ERP to SMEs with on-premise ERP. While this does not necessarily
mean that a SaaS solution alone provides better company performance, it
does show that organizations that are run more effectively are choosing
SaaS for their ERP deployments. Organizations using SaaS are closing their
books more quickly, making faster decisions, serving their customers more
efficiently, and satisfying more customers. This superior performance leads
to prosperity for these organizations.
Table 1: SaaS ERP Performance
Definition of
Maturity Class
Mean Class Performance
SMEs with SaaS
ERP
5.25 days to close a month
93% complete and on-time shipments
21% year over year improvement in time to
decision
92% internal schedule compliance
96% inventory accuracy
91% customer satisfaction
SMEs with On-
Premise ERP
5.36 days to close a month
89% complete and on-time shipments
18% year over year improvement in time to
decision
90% internal schedule compliance
93% inventory accuracy
86% customer satisfaction
Page 10

These organizations are also seeing enhanced benefits as a direct result of
their ERP implementations (Figure 9). These include reduced costs and
improvements in inventory turns and schedule compliance. These
improvements help keep costs low and operations smooth. These are key
benefits to growing organizations.
Figure 9: Benefits of SaaS ERP
43%
18% 18%
20%
36%
16%
15%
17%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Improvement in
inventory turns
Reduction in
operating costs
Reduction in
administrative
costs
Improvement in
internal schedule
compliance
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SaaS ERP On-Premise ERP

Key Takeaways
When SaaS ERP was first introduced to the public, organizations were,
understandably, wary of actually taking the step to implement a SaaS
solution. It has taken some time, but SaaS ERP is finally beginning to gain
acceptance as just another deployment option. Soon, organizations will be
just as willing to consider a SaaS ERP solution as they are to consider an on-
premise solution. Organizations are now more informed of the benefits of
cloud computing, and looking for ways to take advantage of it in their
businesses.
Deployment model should be looked upon as just one of the factors when
selecting an ERP. When selecting an ERP solution, organizations should
consider the following factors:
Does the ERP system have the functionality needed to effectively
run the business?
How easy it is for employees to actually use the system in order to
gain full benefits from it?
Will the system be up and running in the time needed?
What is the total cost to the business?
Can the IT department effectively support the ERP system?
Page 11

By combining these factors with the unique benefits of a SaaS ERP system,
organizations can ride this technology trend toward future growth.

For more information on this or other research topics, please visit
www.aberdeen.com. To take part in Aberdeen's 2011 ERP research, click here.
Related Research
SaaS and the Multi-tiered ERP Strategy;
November 2011
ERP in SME 2011: Setting the Stage for
Growth; September 2011
ERP Selection: Starting Out on the Right
Foot; August 2011

SaaS ERP: Trends & Observations 2010;
October 2010
SaaS ERP: Trends and Observations;
December 2009
Are the Barriers to SaaS ERP Breaking
Down?; June 2008
ERP: The Last Bastion of Resistance to
Software as a Service; July 2007
Author: Nick Castellina, Senior Research Associate, Enterprise Applications and
Business Intelligence (Nick.Castellina@Aberdeen.com)
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Page 12

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Sage North America is part of The Sage Group plc, a leading global supplier
of business management software and services.
The extensive heritage and ecosystem of Sage ERP enables Sage to offer
cost-effective, end-to-end solutions that are simple to use and span the
diverse needs of midsized businesses across virtually every industry. As one
of the largest selections of scalable, integrated ERP software solutions
available, the Sage ERP portfolio includes Sage ERP Accpac, Sage ERP MAS,
and Sage ERP X3. Sage ERP is designed to work the way each business
needs it to, providing the necessary tools to help businesses select, plan, and
implement their ideal mix of solutions. Together with over 5,000 channel
partners, Sage is committed to the success of its 3.2 million customers in
North America.
For additional information on Sage:
Sage
6561 Irvine Center Drive
Irvine, CA 92618
Phone: 866.530.7243
www.SageERPSolutions.com
georgia.pantazis@sage.com

Cloud 2012 7190 RA Enterprise Resource Planning

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