APPLICATION OF MIS @ TOLL

PLAZA

Group No. – 13 (THIRTEEN)>>>>>

 Abhra Bhattacharyya

Kumar Gaurav
 Narendra Singh Rana

 Vishaldeep Sharma

 Vinay Kumar

 Vivek Kant
 ELECTRONIC
TOLL
COLLECTON

INTRODUCTION IN BRIEF:
Electronic Toll Collection (ETC) is a technology that allows for
electronic payment of tolls. It is a technology that enables to determine if
a car is registered in a toll payment program, alerts enforcers of toll
payment violations, and debits the participating account.
ETC is fast becoming a globally accepted method of toll collection. ETC
systems are an improvement over conventional toll collection
techniques.
 A toll collection system can be either open or closed.

 Closed system: requires all entrances and exits to have an ETC

system (as used in CT MALL, Gurgaon).
 Open system: all toll plazas follow this system.

TECHNOLOGY IN BRIEF:
 Type of Information System being used at toll plazas
are Transaction processing systems which is a
part of Operations support systems.
 The main task of TPS here is to process data
resulting from business transactions, update
operational databases and produce business
documents.
 The technique used at DND flyway and at MAYUR
VIHAR toll plaza is Electronic Toll Collection (ETC)
enabled by Brazilian company COMPSIS.
 The technique used at gurgaon/delhi toll plaza is
Electronic Toll Collection (ETC) enabled by Austrian
company KAPSCH.
 The technique used is basically for both software and
hardware related tasks.
 SICAT Company has enabled the software program
for reading and fetching/entering data at DND toll
plaza.
 The transportation services used at toll plaza:
ILFS (Infrastructure Leasing & Financial Services Ltd)
and ITNL (IL&FS Transportation Networks (India)
Limited).
 The construction tasks for all sorts of bridges and
road were done by GAMMON Pvt. Ltd and
ORIENTAL Pvt. Ltd., and the main idea behind this
was given by one of the Japanese company called
MITSUI.
 Toll road has an underground loop detector for
sensing the vehicle. It basically works on the
pressure sensors fundamental.
 The technique for sensors at the entrance of the DND
flyway is basically pressure sensors and that at the
MAYUR VIHAR toll plaza is Infrared sensors.
 Infrared technology installed at MAYUR VIHAR toll
plaza uses a circular radius spread for generating
sensory.
  The sensor for card user at DND flyway as well as at
Delhi/Gurgaon expressway is microwave technology
whereas at MAYUR VIHAR they are using Infrared
technology.
 The operating system used at DND flyway is
WindowsNT whereas at MYUR VIHAR is
WindowsXP.
 Mainly Electronic Toll Collection (ETC) technology
uses three detection processes:
1. Detection by height: In this detection method
sensor reads the height of the vehicle from the
distance and as per its height it classifies its class.
For class 2 vehicle height restriction is 1.97m
Whereas in case of class 3 vehicle it is 2.40m
2. Detection by excel: in this method the rubber
board installed just before the entrance counts
excel or wheel of the vehicle and classifies it
accordingly.
3. Detection done manually: This is the extreme
situation which is done when say any class 2
vehicle being overloaded enters into the class 2
lane but due to the height sensor it gets classified
as class 3.
So in this case, the last judgment was done only by
the man on duty at that time.
 Toll plaza authority is proving that their technology is
giving 99.95% accuracy.

COMPETITIVE STRATEGIES IN BRIEF:

 Cost leadership strategy: definitely after the opening
of various expressways, toll plazas themselves
become a low-cost producer of their services
provided and hence we can say that they follows a
cost leadership strategy in their work methodology.
 Differentiation strategy: toll plaza industry
themselves are competing with each other say toll
plaza at Mayur Vihar is having different technology
compare to one having at DND flyway. So we can say
that they are following a differentiation strategy to
differentiate a firm’s products and services from its
competitors.
 Innovation strategy: finding new ways of doing
business. Involves basically the development of
unique products and services likewise as
Delhi/Gurgaon express toll plaza have microwave
technology which is somewhat advanced to that of
infrared technology at Mayur Vihar. But inclusion of
infrared technology will certainly add to their
strategy as till date no one has included this in their
services.
 Growth strategy: Significantly expanding a
company’s capacity to produce goods and services,
expanding into global markets, diversifying new
products and services or integrating into related
products and services. As the toll plaza industry are
giving their contract to various MNC’s for their
current up-to-date projects like KAPSCH, SICAT, etc
so we can say that they are somehow linked or
attached with the growth strategy as well.
  Alliance strategy: Establishing new business linkages
and alliances with customers, suppliers, competitors,
consultants and other companies. Definitely they are
into alliance strategy as every new day they are
converting their normal customers into tag users.
And also their daily marketing purpose they are into
linkage with many advertising as well as media
companies.

DELHI GURGAON EXPRESSWAY:

 World’s second largest toll plaza, processing more
than 2lacs vehicles daily.
 The construction company associated with Delhi
Gurgaon expressway is M/s D.S.Construction Ltd.
 Since the inception of Delhi Gurgaon expressway, the
management have done around 70million
transactions and on an average 2lakh transaction
daily which is highest in India.
 built at an estimated cost of 950crores, with the
highest traffic density in India.
 It has 7 flyovers spread across 27.7 km stretch which
allow the commuters to travel from Delhi to Gurgaon
in less than 20 minutes.
 Have more than 80000 satisfied tag users in this
expressway and close to 40% transaction have been
done on ETC (electronic toll collection).
 Have facilities like Visa an M-check for the recharges
of tags and more on to that customers are extremely
satisfied with the services which they are providing
to them on this expressway.
 Commuters can recharge their tags by sms, mobile
and internet.
 Special attentions have been made to the lighting in
the expressway. With the help of 1400 poles they
have achieved a very high level of illumination.
 100% power backup has been provided with the help
of 40 DG (diesel generators) sets.
 Anti skid pavement design.
 DSC (D.S.Constructions Ltd.) has claimed for some
sort of improvements in the coming future like traffic
enforcement cameras and weigh-in-motion to check
the violations and the evasions of the traffic rules.
 Till 2010, i.e. during Commonwealth games they are
claiming to have extended plazas with more number
of lanes servicing more number of customers.
 24*7 deployment of world class safety standards.
 Over 500 trained traffic marshals on ground.
  Camera surveillance, lane segregation, round the
clock patrolling.
 They also provide employment to the weaker section
of the society as DSC has linked them with salaam
balak trust wherein they have employed more than
20 people in the last 1 year.

TIMING IN BRIEF:
 The maximum stoppage time for any vehicle during
peak hours is 3 minutes otherwise it is just a 30
seconds.
 The peak hours for the vehicle at toll plaza:
@ Morning: 7am to 9 am
@ Evening: 5pm to 9pm
 The barrier opening is at the hands of
controller/supervisor and that is also for 30 sec, not
barrier closing. Mean to say, it gets automatically
 closed if the vehicle did not get passed within the
given time limit.

IN GENERAL:
 The method used for check-in:
1. Smart Pay
2. Smart Tag
The smart Tag allows a motorist to travel non-stop
through the toll plaza while the Smart Card ensures
that the transaction is processed in minimum time.
  Toll Rates:
Rate of fee per vehicle per trip (in rupees)
For vehicles For vehicles
S. Classification of crossing the Toll crossing the Toll
For vehicles going to IGI Airport
No. vehicle Plaza at Border Plaza at Km. 42
only only
1 Truck, 2 Axle 36 54 68
2 Bus, 2 Axle 36 54 68
3 Mini Bus 18 26 34
Light Commercial
4 18 26 34
Vehicle
5 Car 12 18 23

6 Multi Axle Vehicle 36 54 68

 Toll plaza signage:

 Orange Signage These lanes are provided to be
used by a vehicle fitted with the Smart Tag.
 Blue Signage These lanes are provided for
vehicles that use a Smart Card. The motorist is
required to stop and manually swipe the card.
 Green Signage These lanes are lanes that accept
cash from the motorist, the motorist will be
required to stop and pay the toll.
 Combination Signs These are a mixture of the
colors above and if the colors are mixed all
motorists entering these lanes will be required to
stop and then pay.
 Full Orange This is a fully non-stop Toll Lane, no
cashier is provided in this lane. It is mean
specifically for Smart Tag Vehicles.
 Two technology are mainly used for motorist:
 1. Silver lane: it is basically on the principle of TNG
(touch and go) where motorist have to wait for the
moment to pay the cash and to pass the boom
(barrier).
It costs nearly 1075/-.
2. Gold lane: here the principle used is OBU (on
board unit) where a tag is placed at the windshield
of the car which gets sensed by the technology.
The major distance for the vehicle to be sensed is
17m in radius.
It costs nearly 3500/-.
 Special case: if any gold lane user gets stuck in
between the transaction process then he has to go
via silver lane. This can be happen in the three
cases below:
1. It the reader is not able to sense the card.
2. If the battery (Duracell) of the card gets weak.
3. If the recharge or money of the card gets over.
 An ETC system typically includes four components:
1. Automatic vehicle identification (AVI) entails
the use of electronic radio frequency tags installed
in the vehicle. The tags either passively or actively
communicate with roadside readers to identify
vehicle ownership. Once ownership is determined,
the toll cost can be deducted from the
corresponding account.
2. Automatic vehicle classification (AVC)
technologies installed in the roadway can
determine a vehicles class by its physical
attributes.
 3. Transaction processing is the process of
debiting customers accounts and answering
customer inquiries.
4. There are several methods used for violation
enforcement, including automatic number plate
recognition (ANPR) technology.
 Toll plaza authority does not provide any
concession for motorist (except two wheeler)
whatsoever is the case i.e., if they are a cash user or
a tag user.
 For two wheeler users they (DND and MAYUR VIHAR
toll plaza) provide concession of Re 1/- only for
those who use tag system but for those who did not
use tag no concession is there. But at gurgaon/delhi
toll plaza there is no charge for them.
 Technical terms used for some of the device used
at toll plaza:
1. Barrier – BOOM
2. Cement foot just after and before the entrance and
exit – BULL NOSE
3. Toll plaza booth – BULL BARRIER
4. Divider – MEDIAN
 The inclusion of RFID technology is soon in the
charts of all the toll plazas which is a major
advantage over this ETC technology. It can be active
as well as passive. But they are thinking to include
the passive technology into their plazas.

ADVANTAGES IN BRIEF:
  99.95% accuracy as said by toll plaza authority.
 Vehicles equipped with ETC require less time than all
other vehicles to conduct a toll transaction.
 An increase in a toll lane service rate causes a
decrease in the average waiting time of vehicles at
the toll plaza.
 Vehicle emissions are reduced because vehicle
speeds through the toll plaza are increased and
accelerations and decelerations reduced.
 ETC requires far less roadside infrastructure than
manual tollbooths.

DISADVANTAGES IN BRIEF:
 The technology is becoming somewhat low advanced
as because of RFID technology in existence.
 In this technology, for a card holder recharge
problem is there.
 This technology has to be imported from outside.
 Cost is the other factor i.e., installation plus
renovation cost is too high.

TIME SLOT WHEN WE VISITED there is a non-peak

hour i.e., between 11am to 1pm.
And during that time we didn’t find much traffic or
say long queues of motors as we generally find
during peak hours say morning and evening hrs.
SUGGESTIONS:
 They should implement more number of fences
at the junction of expressway and normal way
where lots of two-wheelers try to enter into the
expressway. In other parts of Delhi, these fences
are often broken or cut due to which large
number of pedestrian and two-wheeler drivers
causing fatal accidents.
 More on to that they should appoint tight
security at these junctions so that no one can
harm these fences and try to escape from there.
 They should provide more subways during the
expressway as most of the time the pedestrians
have no choice, but to cross the road at their
own risk. The National Highways Authority of
India (NHAI) had promised the construction of
some overbridges for the benefit of the
pedestrians, but none have been erected yet.
 Besides, there are no warning signs, or speed
limit indicators, on the road. That again is one of
the reasons for so many accidents.
 They should provide an immediate hospitality
service whenever any accident took place. Say a
regular ambulance facility. This can be done if
they tie-up with some health care societies.
 Management should also have to think in
increasing the number of lanes as well as more
overbridges as the expressway itself sometimes
becomes a normal way due to huge number of
traffic-jams.