And if theres a top people person of them all, its Hector Chapungu,
this years State Department-wide FSN of the Year. Chapungu, American
Citizens Services assistant at the U.S. Embassy in Harare, Zimbabwe, won the award for the Bureau of African Afairs. (Each geographic bureau chooses a winner.) A six-year veteran of the post, he was cited for outstanding work assisting, informing and protecting American citizens in Zimbabwe during a politically volatile period. In an interview, Chapungu noted the tense U.S. relationship with his homelands government, but pointed to the customer service experience he gained earlier with DHL worldwide courier service as a help in handling potentially touchy matters, such as getting packages cleared through Zimbabwean Customs. Chapungu, who is married and has two children, said his work involves building networks of host nation contacts, while helping American visitors be aware of the nations restrictions; they cannot take photos anywhere they want, for instance. His contacts in law enforcement help him gain permission to visit incarcerated Americans; his contacts in tourism and emergency services help if a tourist is injured while on safari; and his private sector contacts allow the embassy to communicate via the frms radios if the national phone network is down, he explained. You must have people on the ground who can be your eyes, he observed, adding that a big challenge is regularly having to cultivate new contacts, due to continual turnover among Zimbabwean ofcials. Being a people person, he said, comes to me naturally. People management skills are very important. Hes also well educated, with a bachelors degree in politics and administration and a certifcate in, of course, customer service. By Ed Warner, deputy editor, State Magazine If theres a factor that unites the six winners of Foreign Service National (FSN) of the Year award for 2013, beyond their excellent performance, its that theyre people persons: workers who, in addition to having technical training, can motivate colleagues and gain cooperation from sometimes recalcitrant host governments. Hector Chapungu AF 14 STATE MAGAZINE // JANUARY 2014 EAP SCA Another factor the 2013 FSNs of the Year have in common is their high levels of education. Hamad is an electrical engineer, as is Baltazar E. Enalpe Jr., FSN of the Year for the Bureau of East Asian and Pacifc Afairs. Enalpe, who also has a degree in mechanical engineering, joined the U.S. Embassy in Manila in 1989 as a maintenance dispatcher. Hes now the chief engineer and senior Locally Employed Staf member in the facilities management ofce. Tere, he supervises 94 direct-hire employees and more than 100 contractors who do everything from cleaning and grounds maintenance to keeping the air conditioning and power running. He was cited for leadership on long-term planning initiatives and systems improvements that substantially contributed to key mission goals in the Philippines. While engineers are sometimes faulted as being more comfortable with things than with people, Enalpe is a genuine people person and a successful negotiator. In one case, he helped convince the Philippine government to build a new pedestrian bridge, the Philippine- American Friendship Bridge, at a cost of 15 million Philippine pesos, so that the visa applicants could safely cross a busy street to reach the embassy. In another instance, he got trafc lights installed at a point where embassy employees needed to make U-turns on a busy street to enter a newly constructed parking lot at the embassy. He also got the government of Pasay City to convert a vacant lot adjacent to the embassy annex and U.S. Veterans Afairs clinic into dedicated embassy parking. In that case, he said, success came partly because of contactsthe city engineer is a neighborand partly because he couched the matter as a veterans issue in a nation that still recalls how the United States liberated it from the Japanese in World War II. You have to have some charismatic way of convincing people to help your ofce, he observed. Ever the learner, Enalpe is now pursuing an MBA. Amr Hamad Baltazar E. Enalpe 1r. NEA Another 2013 FSN of the Year who is both a people person and a believer in education is Fereena Qiyam, winner for the Bureau of South and Central Asian Afairs. Afghanistan can be a challenging place for a young, single woman to pursue education, but Qiyam studied at Kabul University and graduated in 2010. A protocol assistant at the U.S. Embassy in Kabul since 2008, Qiyam recently received a Special Immigrant Visa that shell use to study for a masters degree in the United States. Ultimately, she wants to serve the Department in a higher capacity, but still specializing in Afghanistan and the region. Qiyams people skills are especially useful when working with the Afghan government on such protocol matters as ensuring the protection of U.S. ofcials. Although four Americans at post hold the title of ambassador, the government of Afghanistan at one time allowed only the actual chief of mission to drive onto its presidential compound. Te others had to make a potentially dangerous walk. When the acting charg dafaires, a woman, sought the same protection, Qiyam interceded with initially resistant Afghan presidential security ofcials, one of whom told me to go wash dishes, seeing that as appropriate womans work, she recalled. Qiyam persevered, obtaining vehicular access for the charg and the other ambassador-ranked ofcialsno small feat in a country which is so conscious of security and protocol. Her award says it was given for outstanding work ethic, excellent judgment, and tireless dedication to protocol on behalf of Embassy Kabul and the U.S. government. Another FSN of the Year who works in a challenging environment is Amr Hamad. Hamad, the Bureau of Near Eastern Afairs winner, is an economic specialist working for the U.S. Consulate General in Jerusalem but based in the Gaza Strip. Gaza faces numerous economic and humanitarian challenges, including chronic electricity shortages, high unemployment and restrictions on trade. He said a big challenge is changing the picture of the U.S. government in the eyes of Palestinians in Gaza. Hamad was cited for his work in Gaza, particularly for providing timely and thoughtful input on the economic and humanitarian conditions. A three-year mission veteran, Hamad was formerly general director of the Palestinian Federation of Industries. He is married and has a 9-year-old daughter. Hamads colleagues characterize him as fearless. Although outside of the area when the fghting started, Hamad voluntarily re-entered Gaza during Israels 2012 Operation Pillar of Defense while the confict was ongoing. Fereena Qiyam 15 STATE MAGAZINE // JANUARY 2014 Zoran Djordjevic Alfredo Pennycook Te winner for the Bureau of European and Eurasian Afairs, Zoran Djordjevic of the U.S. Embassy in Belgrade, makes a striking impression with his fuent, American-accented English, the result of a childhood spent in New York City. (He remains a Jets fan.) And like the other winners, Djordjevic has superb people skills, a necessity for a procurement supervisor who must negotiate with local and U.S.-based suppliers on prices and delivery times. He buys whatever the post needs, from computers to $120,000 worth of all-terrain vehicles for use by Serbias border police. Djordjevic started in the embassy mailroom in 1987 and worked his way up to procurement supervisor through what he termed dogged pursuit of goals and constant study of such contracting rules as the Federal Acquisition Regulations. Before you go into a [purchase] process, you have to research and learn as much as you can about what youre buying, to ensure youre getting the best deal for the government, explained Djordjevic, who is married and has a daughter, now in medical school. His award citation notes that he saved the U.S. government more than $2 million through contracting expertise, hard work and innovation in procurement. Beating Djordjevics 26-year tenure at postby one yearis Alfredo Pennycook, FSN of the Year for the Bureau of Western Hemisphere Afairs. Nearly all of Pennycooks 27-year career at the U.S. Embassy in La Paz, Bolivia, was with USAID, in such roles as general services ofcer. In March 2013, he joined the State Department as a property supervisor, which requires him to keep track of such government-owned materials as computers and desks. Here, too, people skills come to the fore. Pennycook notes how he negotiated with Bolivian Customs in that nations very tough political climate. Once, he said, Customs was intentionally delaying release of the personal efects of staf members from several embassies. In response, he was selected to lead a group of staf members from several embassies in developing strategies to approach Customs representatives and solve paperwork problems. Pennycook communicated the groups concerns to Bolivias Ministry of Foreign Afairs and Customs ofcials, and brought Customs ofcials attention to problems such as the years- long blockage on the importation of vehicles and project goods. Tat restriction had held up the work of USAID, the Bureau of International Narcotics and Law Enforcement Afairs and the embassy. His eforts contributed to a legal ruling in the embassys favor that saved the U.S. government $1 million in penalties. His award citation notes his exceptional initiative and outstanding collaboration with Bolivian ofcials and diplomatic community colleagues towards achieving Mission goals in Customs matters. EUR WHA 16 STATE MAGAZINE // JANUARY 2014
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