Business Communication

What is Interpersonal Communication Behavior and Interpersonal Communication Common Errors we make The Contextual View The Developmental View Interpersonal Channels Functions of Interpersonal Communications Styles of Interpersonal Communication

Definition: Occurs when two (or a few) people talk face to face. Examples: Conversations, dialogues and small group discussions etc.

Interpersonal relations are the interactions between two or more persons. We keep coming in contact with other people for personal, professional, social or business reasons. Whatever the context, there is an interaction between personalities in all these situations. Our perception about each other is based on the displayed behavior. The environment in which personal interaction takes place is largely determined by the behavior of the parties involved.

We assume that people would behave the same way in every situation We try to put everyone into consistent categories We are too influenced by first impressions We are positively influenced where we have common characteristics with other people. We are too influenced by apparent negative points We make constant errors because of our own limited frames of reference and self-concept.

Psychological Context
Who you are and what you bring to interaction

Relational Context
Concerns your reaction with other persons

Situational Context
deals with the psycho-social "where" you are communicating

Environmental Context
deals with the physical where you are communicating

Cultural Context
includes all learned behaviors and rules that affect the interaction

Interpersonal communication is defined as communication that occurs between people who have known each other for some time. Importantly, these people view each other as unique individuals, not as people who are simply acting out social situations.

Conversation
Unstructured, informal and slightly purposive communication

Dialogues
Structured and formal

Interviews
Directive, nondirective, stress and depth

Small Groups
include four to ten people, with location, time, topic, purpose, formality, designation, and cohesion

Gaining Information Building a context of understanding Establishing identity Interpersonal needs

Aggression Passivity Manipulativeness Assertiveness

It is usually accepted that the first three styles are flawed. They are: Ineffective Stressful Counterproductive

When you..... We are unable to.... ....and I feel... Would you.... This would mean.... I would feel.... What do you think?