Don He rie!e S'$an E+ ,a#-$on ,ohn .

+ S o#'"/ ,r+ MANAGING: A COMPETENCY BASED APPROACH 11th Edition

Chapter 1Deve opin! Mana!eria Co"peten#ie$
Prepared %& Ar!ie B't er Te(a$ A)M *niver$it&

Deve opin! Mana!eria Co"peten#ie$

1earnin! Goa $
1+ E(p ain 0h& "ana!eria #o"peten#ie$ are i"portant 2+ Di$#'$$ the %a$i# 3'n#tion$ and eve $ o3 "ana!e"ent 4+ De$#ri%e the #o"peten#ie$ '$ed in "ana!eria 0or- and a$$e$$ &o'r #'rrent #o"peten#& eve $
Chapter 1: Po0erPoint 1+1

Introd'#tor& Con#ept$: .hat Are Mana!eria Co"peten#ie$5

Co"peten#& 6 a #o"%ination o3 -no0 ed!e/ $-i $/ %ehavior$/ and attit'de$ that #ontri%'te to per$ona e33e#tivene$$ Mana!eria Co"peten#ie$ 6 $et$ o3 -no0 ed!e/ $-i / %ehavior$/ and attit'de$ that a per$on need$ to %e e33e#tive in a 0ide ran!e o3 po$ition$ and vario'$ t&pe$ o3 or!ani7ation$
Chapter 1: Po0erPoint 1+2

.h& are Mana!eria Co"peten#ie$ I"portant5

Yo' need to '$e &o'r $tren!th$ to do &o'r %e$t Yo' need to -no0 &o'r 0ea-ne$$e$ Yo' need deve op"enta e(perien#e$ at 0or- to %e#o"e $'##e$$3' eader$ and addre$$ &o'r 0ea-ne$$ Yo' pro%a% & i-e to %e #ha en!ed 0ith ne0 earnin! opport'nitie$ Or!ani7ation$ do not 0ant to 0a$te h'"an re$o'r#e$ G o%a i7ation dere!' ation/ re$tr'#t'rin!/ and ne0 #o"petitor$ add to the #o"p e(it& o3 r'nnin! a %'$ine$$
Chapter 1: Po0erPoint 1+4

Co""'ni#ation Co"peten#& Tea"0orCo"peten#&

Mana!eria E33e#tivene$$
Se 3<Mana!e"ent Co"peten#&

P annin! and Ad"ini$tration Co"peten#& Strate!i# A#tion Co"peten#&

M' ti#' t'ra Co"peten#&

Chapter 1: Po0erPoint 1+8 9Adapted 3ro" :i!'re 1+1;

.hat I$ An Or!ani7ation5
A 3or"a and #oordinated !ro'p o3 peop e 0ho 3'n#tion to a#hieve parti#' ar !oa $ The$e !oa $ #annot %e a#hieved %& individ'a $ a#tin! a one An or!ani7ation ha$ a $tr'#t're/ di$#'$$ed in depth in Chapter 11

Chapter 1: Po0erPoint 1+=

.hat I$ A Mana!er5
A per$on 0ho p an$/ or!ani7e$/ ead$ and #ontro $ the a o#ation o3 h'"an/ "ateria / 3inan#ia / and in3or"ation re$o'r#e$ in p'r$'it o3 the or!ani7ation?$ !oa $ .hat $et$ "ana!er$ apart 3ro" individ'a e"p o&ee$5
Mana!er$ are eva 'ated on ho0 0e the peop e the& dire#t do their @o%$
Chapter 1: Po0erPoint 1+>

 Ma-in! de#i$ion$ to !'ide the or!ani7ation thro'!h p annin!/ or!ani7in!/ eadin!/ and #ontro in!

Gettin! ta$-$ done thro'!h peop e

Chapter 1: Po0erPoint 1+A

 :'n#tiona Mana!er$: $'pervi$e e"p o&ee$ havin!

e(perti$e in one area/ $'#h a$ a##o'ntin!/ h'"an re$o'r#e$/ $a e$/ 3inan#e/ "ar-etin!/ or prod'#tion
:o#'$ on te#hni#a area$ o3 e(perti$e *$e #o""'ni#ation/ p annin! and ad"ini$tration/ tea"0or- and $e 3< "ana!e"ent #o"peten#ie$ to !et 0ordone
Chapter 1: Po0erPoint 1+B

9#ont?d;

Genera Mana!er$: re$pon$i% e 3or the operation$

o3 "ore #o"p e( 'nit$3or e(a"p e/ a #o"pan& or divi$ion
Over$ee 0or- o3 3'n#tiona "ana!er$ Need to a#D'ire $trate!i# and "' ti#' t'ra #o"peten#ie$ to !'ide or!ani7ation

Man& Other t&pe$ o3 "ana!er$

Chapter 1: Po0erPoint 1+C

:'n#tion$ and 1eve $ o3 Mana!e"ent: .hat Are the Ba$i# Mana!eria :'n#tion$5

Or!ani7in!

P annin!

1eadin!

Contro in!
Chapter 1: Po0erPoint 1+1E 9Adapted 3ro" :i!'re 1+2;

.hat Are the Ba$i# Mana!eria :'n#tion$5: P annin!

Deter"inin! or!ani7ationa !oa $ and "ean$ to rea#h the" Mana!er$ p an 3or three rea$on$
1+ E$ta% i$h an overa dire#tion 3or the or!ani7ation?$ 3't're 2+ Identi3& and #o""it re$o'r#e$ to a#hievin! !oa $ 4+ De#ide 0hi#h ta$-$ "'$t %e done to rea#h tho$e !oa $

Di$#'$$ed in depth in Chapter A ) B

Chapter 1: Po0erPoint 1+11

.hat Are the Ba$i# Mana!eria :'n#tion$5

Snap$hot
FThe $'##e$$ &o'?ve en@o&ed over ti"e ead$ &o' into a r't+ It?$ ti"e to #ha en!e "ana!er$ to thin- o't o3 the %o(+ Strate!i# p annin! i$ one 0a& to !et "ana!er$ to thin- o't o3 the %o(+G Henneth Chena' t/ CEO/ A"eri#an E(pre$$
Chapter 1: Po0erPoint 1+12

.hat Are the Ba$i# Mana!eria :'n#tion$5: Or!ani7in!

Pro#e$$ o3 de#idin! 0here de#i$ion$ 0i %e "ade/ 0ho 0i per3or" 0hat @o%$ and ta$-$/ and 0ho 0i report to 0ho" in the #o"pan& In# 'de$ #reatin! depart"ent$ and @o% de$#ription$

Chapter 1: Po0erPoint 1+14

.hat Are the Ba$i# Mana!eria :'n#tion$5: 1eadin!

Gettin! other$ to per3or" the ne#e$$ar& ta$-$ %& "otivatin! the" to a#hieve the or!ani7ation?$ !oa $ Cr'#ia e e"ent in a 3'n#tion$ Di$#'$$ed thro'!ho't the %oo- and in depth in Chapter 1=D&na"i#$ o3 1eader$hip
Chapter 1: Po0erPoint 1+18

.hat Are the Ba$i# Mana!eria :'n#tion$5: Contro in!

Pro#e$$ %& 0hi#h a per$on/ !ro'p/ or or!ani7ation #on$#io'$ & "onitor$ per3or"an#e and ta-e$ #orre#tive a#tion Di$#'$$ed in depth in Chapter 1E
Chapter 1: Po0erPoint 1+1=

Top Mana!er$ Midd e Mana!er$ :ir$t<1ine Mana!er$ Non"ana!er$

Chapter 1: Po0erPoint 1+1> 9Adapted 3ro" :i!'re 1+4;

.hat are the Ba$i# 1eve $ o3 Mana!e"ent5: :ir$t< ine Mana!er$

Dire#t & re$pon$i% e 3or prod'#tion o3 !ood$ or $ervi#e$ E"p o&ee$ 0ho report to 3ir$t< ine "ana!er$ do the or!ani7ation?$ 0or Spend itt e ti"e 0ith top "ana!er$ in ar!e or!ani7ation$ Te#hni#a e(perti$e i$ i"portant Re & on p annin! and ad"ini$tration/ $e 3<"ana!e"ent/ tea"0or-/ and #o""'ni#ation #o"peten#ie$ to !et 0ordone
Chapter 1: Po0erPoint 1+1A

.hat Are the Ba$i# 1eve $ o3 Mana!e"ent5: Midd e Mana!er$

Re$pon$i% e 3or $ettin! o%@e#tive$ that are #on$i$tent 0ith top "ana!e"ent?$ !oa $ and tran$ atin! the" into $pe#i3i# !oa $ and p an$ 3or 3ir$t< ine "ana!er$ to i"p e"ent Re$pon$i% e 3or #oordinatin! a#tivitie$ o3 3ir$t< ine "ana!er$ E$ta% i$h tar!et date$ 3or prod'#t$I$ervi#e$ to %e de ivered Need to #oordinate 0ith other$ 3or re$o'r#e$ A%i it& to deve op other$ i$ i"portant Re & on #o""'ni#ation/ tea"0or-/ and p annin! and ad"ini$tration #o"peten#ie$ to a#hieve !oa $
Chapter 1: Po0erPoint 1+1B

.hat Are the Ba$i# 1eve $ o3 Mana!e"ent5: Top Mana!er$

Re$pon$i% e 3or providin! the overa dire#tion o3 an or!ani7ation Deve op !oa $ and $trate!ie$ 3or entire or!ani7ation Spend "o$t o3 their ti"e p annin! and eadin! Co""'ni#ate 0ith -e& $ta-eho der$$to#-ho der$/ 'nion$/ !overn"enta a!en#ie$/ et#+/ #o"pan& po i#ie$ *$e o3 "' ti#' t'ra and $trate!i# a#tion #o"peten#ie$ to ead 3ir" i$ #r'#ia
Chapter 1: Po0erPoint 1+1C

Si( Core Mana!eria Co"peten#ie$: .hat It Ta-e$ to Be a Great Mana!er

Co""'ni#ation Co"peten#& P annin! and Ad"ini$tration Co"peten#& Tea"0or- Co"peten#& Strate!i# A#tion Co"peten#& M' ti#' t'ra Co"peten#& Se 3<Mana!e"ent Co"peten#&
Chapter 1: Po0erPoint 1+2E

Co""'ni#ation Co"peten#&
A%i it& to e33e#tive & tran$3er and e(#han!e in3or"ation that ead$ to 'nder$tandin! %et0een &o'r$e 3 and other$ In3or"a Co""'ni#ation
*$ed to %'i d $o#ia net0or-$ and !ood interper$ona re ation$

:or"a Co""'ni#ation *$ed to anno'n#e "a@or event$Ide#i$ion$I a#tivitie$ and -eep individ'a $ 'p to date Ne!otiation *$ed to $ett e di$p'te$/ o%tain re$o'r#e$/ and e(er#i$e in3 'en#e
Chapter 1: Po0erPoint 1+21

 De#idin! 0hat ta$-$ need to %e done/ deter"inin! ho0 the& #an %e done/ a o#atin! re$o'r#e$ to ena% e the" to %e done/ and then "onitorin! pro!re$$ to en$'re that the& are done In3or"ation !atherin!/ ana &$i$/ and pro% e" $o vin! 3ro" e"p o&ee$ and #'$to"er$ P annin! and or!ani7in! pro@e#t$ 0ith a!reed 'pon #o"p etion date$ Ti"e "ana!e"ent B'd!etin! and 3inan#ia "ana!e"ent
Chapter 1: Po0erPoint 1+22

 A##o"p i$hin! ta$-$ thro'!h $"a !ro'p$ o3 peop e 0ho are #o e#tive & re$pon$i% e and 0ho$e @o% reD'ire$ #oordination De$i!nin! tea"$ proper & invo ve$ peop e parti#ipate in $ettin! !oa $ havin!

Creatin! a $'pportive tea" environ"ent !et$ peop e #o""itted to the tea"?$ !oa $ Mana!in! tea" d&na"i#$ invo ve$ $ett in! #on3 i#t$/ $harin! tea" $'##e$$/ and a$$i!n ta$-$ that '$e tea" "e"%er$? $tren!th$
Chapter 1: Po0erPoint 1+24

Strate!i# A#tion Co"peten#&

*nder$tandin! the overa "i$$ion and va 'e$ o3 the or!ani7ation and en$'rin! that e"p o&ee$? a#tion$ "at#h 0ith the" *nder$tandin! ho0 depart"ent$ or divi$ion$ o3 the or!ani7ation are interre ated Ta-in! -e& $trate!i# a#tion$ to po$ition the 3ir" 3or $'##e$$/ e$pe#ia & in re ation to #on#ern o3 $ta-eho der$ 1eap3ro!!in! #o"petitor$
Chapter 1: Po0erPoint 1+28

Snapshot
FSon& "'$t $e o33 %'$ine$$e$ that don?t 3it it$ #ore $trate!& o3 3'$in! !ad!et$ 0ith 3i "$/ "'$i#/ and !a"e $o3t0are+ That "ean$ $e in! o33 it$ %'$ine$$e$ in it$ Son& :inan#ia Ho din!$/ 0hi#h are ver& pro3ita% e+G

Ho0ard Strin!er/ CEO/ Son&

Chapter 1: Po0erPoint 1+2=

 *nder$tandin!/ appre#iatin! and re$pondin! to diver$e po iti#a / #' t'ra / and e#ono"i# i$$'e$ a#ro$$ and 0ithin nation$ C' t'ra -no0 ed!e and 'nder$tandin! o3 the event$ in at ea$t a 3e0 other #' t're$ C' t'ra openne$$ and $en$itivit& to ho0 other$ thin-/ a#t/ and 3ee Re$pe#t3' o3 $o#ia etiD'ette variation$ A##eptin! o3 an!'a!e di33eren#e$
Chapter 1: Po0erPoint 1+2>

Se 3<Mana!e"ent Co"peten#&
Deve opin! &o'r$e 3 and ta-in! re$pon$i%i it& Inte!rit& and ethi#a #ond'#t Per$ona drive and re$i ien#e Ba an#in! 0or- and i3e i$$'e$ Se 3<a0arene$$ and per$ona deve op"ent a#tivitie$
Chapter 1: Po0erPoint 1+2A

Se 3<Mana!e"ent Co"peten#&
Snapshot
FM& $tren!th$ and 0ea-ne$$e$ haven?t #han!ed a ot in =1 &ear$+ The i"portant thin! i$ to re#o!ni7e the thin!$ &o' don?t do 0e and %'i d a tea" that re3 e#t$ 0hat &o' -no0 the #o"pan& need$+G

Anne M' #ah&/ CEO/ Jero(

Chapter 1: Po0erPoint 1+2B

1earnin! :ra"e0or- 3or Mana!in!

Part I: Overvie0 o3 Mana!e"ent Part II: Mana!in! in T'r%' ent Environ"ent$ Part III: P annin! and Contro Part IK: Or!ani7in! Co"peten#e 1eadin!

Chapter 1: Po0erPoint 1+2C 9Adapted 3ro" :i!'re 1+8;