Summer Project Report

Unitech House, Unitech South City-1, Gurgaon

Author of the Report

Satish Kakani PGDMHR 2007-0 !nternationa" Manage#ent !nstitute, $e% De"hi

Organizational Coordinator
Ms& Shireen Cho'ra Manager- HR, Unitech (t)&

Project Title
!n)uction Master Duration- *1st +'ri", 200, to 11th -une 200,.

Submission Date
11th -une, 200,

ACKNOWLEDGEMENTS
The summer internship, one of the critical components in the MBA program provides the students with hands on experience of the corporate world. I have been able to accomplish this only with the help of able guidance and support from various people. irstly, I would than! Unitech and IMI, New Delhi for providing me this wonderful opportunity to wor! with a dynamic team of "uman #esource $epartment at %nitech. I would li!e to than! Ms. Pratibha Mala i!a, "ice Presi#ent$ Gr%&' (ea# (), Unitech, for her invaluable support and for providing me with a learning environment. I would also li!e to express my deep gratitude towards my pro&ect mentor Ms. Shireen Ch%'ra, Mana*er$() Unitech, for giving me valuable inputs from time to time which helped me to ma!e necessary improvements in my pro&ects. I than! her for her incredibly genuine guidance and also for being so patient in answering my 'ueries during the pro&ect. I also express my Sincere Thanks to Ms. S& arna Cha+rab%rt!, Mana*er$() Unitech, who guided me in the "#I( pro&ect, and to Mr. Pan+a, Ailawa#i, Mana*er$(), Unitech who guided me for the training benchmar!ing pro&ect. )ast but not the least I would li!e to than! the incredible staff of %nitech for providing me the support I needed throughout the period.

O)GANO-ATIONAL P)O.ILE
(ist%r!/ Around four decades ago four young technocrats from IIT +haragpur, with an investment of &ust #s. ,----, founded %nited Technical .onsultants /vt. )td0 a soil mechanics and foundation engineering consultancy. In the seventies they got into construction business and later in the mid eighties they focused on more on real estate and they started to buy land in 1urgaon. In the nineties they started to wor! on middle income residential housing pro&ects. 2n 13th 2ctober, 145, the name was changed to %nitech )td. In 1446 %nitech built its first commercial office complex, this was !nown as 1lobal Business /ar!. )a0esh Chan#ra an# Unitech/ #amesh .handra7s story could well be India7s best rags0to0riches story. "e is once again ran!ed by orbes as the second richest self0made millionaire in India and among the top seven in Asia. A post graduate in structural engineering from the %niversity of (outh "ampton in the %+, .handra came to India after the India0/a!istan war. /ushing aside offers from the private sector, he chose to &oin government service as a pool officer at a research centre in #oor!ee. .handra started his own structural design practice and started %nitech Technical .onsultants with five others. (oon .handra found the scope 8too limited9 for his area of expertise. In 1431, .handra changed tac! to construction as the mar!et was virtually limitless. It too! eight years before his business cloc!ed a crore in turnover. In the next six years, the business grew 8rapidly9 to #s *, crore, largely on overseas contracts from )ibya. Thirty0seven years later, %nitech )td. today is a leading real estate company in India with a mar!et capitali:ation of around %(; *- billion and a huge potential for growth. rom being a <ational .apital #egion =<.#> focused real estate developer, %nitech has fast established a pan India presence.An undisputed real estate leader and the first to receive the coveted I(2?4--10*--- status in <orth India, today %nitech )td. is among top *, real estate companies in the world. %nitech has the most diversified product mix comprising #esidential, .ommercial@ Information Technology =IT> par!s, #etail, Amusement par!s, "otels, and (ABs. rom power transmission lines and highways to theme par!s, from steel plants to residential developments, from indoor stadiums to

hotels its wor! is pioneering and always challenging. %nitech7s enviable trac! record proves their ability to deliver. %nitech has long partnered with internationally acclaimed architects and design consultants including .allison Inc =%(A>, #MDM =%+>, 2##A. =.anada>, (EA, "2+ =%(A> and many others for various pro&ects. Its clientele for commercial pro&ects include global leaders such as idelity, Bharti Televentures, ord Motors, #eebo!, <i!e, International "otel 1roup, A$(, "ewitt, .onvergys, +eane, ritolays, (un )ife Insurance, AT +earney, (eagrams, /erfetti, Axxon Mobil, %B (tarcom, IBM $a!sh and )owe. %nitech has been !eeping pace with the rapid growth in the Indian #eal Astate (ector and currently employs nearly *3-- people. The achievements have been made possible by the highly motivated wor!force who is committed to deliver 'uality and design excellence for this generation and those following.

The #s.16-- crore %nitech 1roup is one of the ma&or township planning and real estate development companies in India. It has an impressive mFlange of heavy construction, leisure and entertainment pro&ects, hospitality business and development of mini cities@townships construction of residential and commercial complexes, including shopping malls and various types of dwelling units. %nitech commands strong brand e'uity as also a pan India presence with focus on residential development 0 the most profitable real estate segment. Its business operations comprise #eal Astate .onsultancy and Management ee for turn!ey operations. It is unmatched in overseeing pro&ect execution, mar!eting of real estate ventures for associate and &oint ventures. .onstruction activities include construction of highways, roads, powerhouses, transmission lines, refineries, hotels, hospitals and various types of other buildings@structures in India and abroad. It wriggled out of the shadows of real estate giants li!e $) to gradually assert itself in the real estate mar!et of the <ational .apital #egion. Today, %nitech )td, ran!s amongst the top ,- #eal Astate companies of the world. %nitech has more than 1-- residential pro&ects, ,- commercial properties as well as many flyovers, highways, airports, schools, hotels and transmission lines to its credit. The company at present is in the process of building 'uite a few retail and entertainment pro&ects. G

%nitech7s expertise in infrastructure development is well recogni:ed and can be discerned in its development of residential townships, which are completely self0sustained. Its involvement in design, planning, construction and mar!eting of real estate in the <.# region has led to some edifices %nitech )td also has 'uite a robust presence in commercial spaces, hotels, amusement par!s, infrastructure development, and construction of thermal power plants, transmission lines, highways, flyovers, industrial facilities, steel plants, and overseas turn!ey pro&ects. %nitech 1roup is the largest listed real estate company in India with a mar!et capitali:ation of %($ * billion. The company has an important list of clients, a virtual who7s who of Indian and multinational industry. 1illette, "/, 1eneral Motors, A$(, Asahi India 1lass, I.I, Axxon Mobil, #eebo!, 2sram, %T (tarcom, #emfry and (agar, /I Industries, idelity Investments, .hurchill India, .onvergys, +eane, "ewitt, Hertex, Avalueserve, %2/ India, 1reenfield 2nline, #oyal Ban! of (cotland and many others figure in it.

Uni1&eness %2 Unitech/

%nitech pioneered the concept of self contained living habitats that complement nature. Aach one of its pro&ects offers over 3-I to 4-I of green cover, even as these come complete with club,houses,creativity centers, central par!s, schools , multiplexes and amphitheatres. %nitech has brought many firsts to the Indian real estate sector. It is first real estate company in India to receive I(2? 4--10*--- certificate. )eader in concetulai:ing new formats. irst to have pan0India footprint.

2nly real estate company listed in <I TJ. %nitech is also the longest listed real estate company in India. Brand0neutral hotel partnership model. )argest wealth creators in India.

 Accessible and comitted top team lexibilty

(peed in decision ma!ing #espect and concern for people A'ual playing field for men and women.

Milest%nes/
143* 143, 1435 1456 1453 1455 144* 1446 1445 *--C *--G *--, *--6 *--3 %nitech started out as a company dealing in (oil Mechanics $iversified in to construction 1st International /ro&ect in Ira' and )ibya Hentured into #eal Astate and started shaping 1urgaon, "aryana Antered )uc!now, Mumbai Antered Bangalore .onsolidated in 1uragon with (outh .ity0I .onstructed the #adisson "otel, $elhi Awarded the I(2 4--* certification )aunched the first of its mega residential pro&ect, with international specifications, %niworld .ity in 1urgaon, "aryana, %nitech entered <2I$A, %/ Axpanded into 1reater <oida, %/ Too! +ol!ata by storm, Awarded the Title of Business (uperbrand Eon biggest land deal in India, CGC acres of prime land in <oida, Awarded .handigarh Amusement /ar! /ro&ect .ommenced operations in $ubai in March *--3, )aunched the most premium )uxury pro&ect in India,%nitech 1rande,Awarded the license for 1-- acres residential pro&ect in Mohali, Awarded the Amity "# Axcellence Award, Bagged India7s )argest single )and deal, 13,- acres plot in Hi:ag, Astablished office in (ingapore

Areas %2 O'erati%n/
%nitech has a diversified real estate development portfolio comprising? 3. )esi#ential S'aces/ development of Apartment .omplexes, Hillas, #ow "ouses, 1olf .ourse .ommunities, and $eveloped /lots. %nitech at present has nearly C- million s' ft of residential area under construction which probably is the highest in the country. uture residential pro&ects are at Agra, .hennai, 1oa, "yderabad, +ochi, Mohali, Mumbai, (iliguri, Trivandrum, Haranasi, Hi:ag 4. O22ice an# IT 'ar+s/ %nitech (ignature Towers, 1lobal Business /ar!, Millenium /la:a, %nitech Business /ar!, %nitech Trade Tower, %nitech .yber /ar!, Infocity and Infocenter. At present there are six infospace coming up in 1urgaon, <2I$a, 1reater <2I$A and +ol!ata. 5. )etail an# A0&se0ent Par+s/ Antertainment .ity <2I$A, Adventure Island #ohini, .handigarh Antertainment .ity and 1reat India /lace Mall <2I$A. 6. SE-s/ %nitech has received an in0principle approval for development of multi product (AB at +undli, "aryana of nearly 1-,--- acres. %nitech is also a part of the consortium <ew +ol!ata International $evelopment /vt )td. that signed a contract with the 1ovt. of Eest Bengal for developing two (ABs. 7. ID/ Infrastructure $evelopment? %nitech was among the first players to enter organi:ed Infrastructure $evelopment and has wide ranging experience in construction of "ighways, Industrial civil structures, /ower plant chimneys, Transmission towers and Turn!ey pro&ects both in India and 2verseas.

Ke! Strate*!
The +e! ele0ents %2 Unitech8s b&siness strate*! are/

ocus on residential development =the most profitable segment> and outright selling of developed non0residential properties =the most capital intensive segment>. To build whole communities across India. Affective utili:ation of capital for rapidly growing its pan0 India land ban! of 1G,*11 acres. Ac'uire land at the right price. Identify areas with high growth potential in near future. Maintain the %nitech brand value. Balance the ownership model with the sales model. (tress on speciali:ation.

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The )%a# Ahea#

%nitech as a leading real estate developer is well poised to benefit from the unprecedented growth being witnesses in the real estate sector in the country. It has built a large land ban! of over 1G,,-acres spread across some of the fastest growing cities in the country. %nitech has also scaled up both its internal and external resources to be able to execute large pro&ects. <ow it is also planning to enter on a large scale in communication, hospitality, education and hotel industry and is all set to embar! on a high growth path.

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P)O9ECT ACCOMPLIS(ED
The In#&cti%n Master :Pr%ble0 S%l in* Pr%,ect;
Se1&ence 2%ll%we#
In#&cti%n < br%a# % er iew Pr%ble0 i#enti2icati%n Meth%#%l%*! The Wa! Ahea# = I0'le0entati%n

T(E INDUCTION MASTE)

In#&cti%n The first day at the organi:ation for any new &oinee is a very important day for any person. (o, the "# staff had the duty to ensure that the first impression is positive and everlasting. Although the "# department is ta!ing good care of the process, there is some scope for improvement to ma!e the process more effective and efficient. The first impression of the company on any new &oinee is dependant to a great extent on the "#. The person handling the induction has to ta!e utmost care to ma!e it memorable and lively. )et7s have a loo! into the Induction process. The &oinee comes to the office, is made to sit in a conference room, offered a warm welcome, then ta!en through the documentation formalities, welcomed with the welcome !it followed by a comprehensive presentation about the company, its previous, current and upcoming pro&ects and the "# policies. These "# polices included in the induction presentation involve mainly the compensation, leaves, benefits and training policy. The presentation also includes a detailed introduction about the company, including the terms K conditions governing his@ her relationship with the organi:ationL his leaves, benefits, salary details,

1*

the $o7s and $ont7s, the 2rgani:ational culture and finally, the wor!ing hours, overtime, place of posting and reporting authority.

O>9ECTI"ES O. T(E INDUCTION P)OCESS/ 1. To facilitate and foster the employee7s social and professional integration into the wor!place. *. To demonstrate to the new employee the company7s desire to help in his or her adaptation. C. To enable the employee to obtain answers to his or her 'uestions and to access relevant information. G. To support the employee and enable him or her to become autonomous as 'uic!ly as possible. ,. To ascertain if the employee clearly understands the expectations with regard to his@ her tas!s, duties and responsibilities. 6. To ensure that the employee is familiar with the company7s policies. 3. To familiari:e the employee with the organi:ation7s culture and values Pr%ble0 I#enti2icati%n This idea of coming up with an Induction master first struc! my mind when I had called the concerned person, our Induction form expert. (he was hospitalised due to bad health but even then, there was an urgent need to call her up and as! for the formalities to be done with the "$ . salary account opening form, what a silly 'uestion indeed, as!ing a patient lying on a hospital bed to help out in filling the ban! form. This was the point of time I decided to come out with a master, the Induction master. As I have already explained, the system of Induction K &oining was a typical example of a person based tas! and in case of any emergency, the process was bound to get effected because the specific domain !nowledge resided with only the person who was handling this at the organi:ation. (o, my tas! now was to transform this person based approach to a process based approach. <ow with the process orientation ta!ing place, even in the absence of the particular employee due to any emergency or leave, the &oining formalities can be done effectively.

1C

>ene2its The main benefit is that the employees need not bother about filling the forms repetitively. or eg, if in case the "$ . ban! salary account opening form gets re&ected, the employees has to fill them and return bac! to the "# department. This whole repetition of the process causes delay and frustration for all the people concerned. Chec+list The proposed format contains the list of documents that needs to be filled along0with the detailed guidelines to fill up each and every form so that there is no scope for any discrepancy. Ste's 2%ll%we# 1. Doining formalities0 forms filling *. Application form C. Doining reports =*> G. ,. 6. orm 11 M / =1> M =*> orm 4 M / M =1> orm N * <omination K $eclaration forms M / 0 =C>

3. /ayment of 1ratuity <omination orms0 =*> 5. <((< form M =1> 4. Mediclaim /olicy M =1> 1-. (ite Advice 11. Amployee .ode 1*. Ban! Account 2pening form

1G

Additional (pecific forms depending upon the 1rade of the Amployee@ <ew Doinees
Sn% 1 * C G , 6 M$III Hehicle #unning K Maintenance Mobile /hone M$I" M$" M$" ? = Ab% e

Telephone Allowance Telephone Allowance Telephone Allowance Hehicle #unning K Hehicle #unning K Hehicle #unning K Maintenance Misc #eimbursement A, B Mobile /hone Maintenance Misc Maintenance Misc #eimbursement0

#eimbursement0 A, B A, B Mobile /hone Mobile /hone (uperannuation A, B (uperannuation A, B .ar in lieu Allowance

Instr&cti%ns 2%r 2illin* &' the 2%r0/ A''licati%n 2%r0 (. <o. 10,? ill as per guidelines of the form (. <o. 6 Amployment "istory Begin with your present employment =latest organi:ation you have wor!ed for prior to &oining %nitech> and wor! bac!wards. (. <. 3 9%inin* )e'%rt @ 3 <ame to be filled $esignation with %nitech /lace of /osting =Doining> $ate of &oining $ate of 2ffer letter (ignature

.%r0 33 :P. .%r0; 1,

There are two similar forms 11 of different colours which are to be filled with similar details. N%te/ /lease fill only the details mentioned below. <ame ather@ "usband@ Eife@ (on7s name $ate (ignature

.%r0 A :P. .%r0; N%te/ /lease fill only the details mentioned below. <ame ather@ "usband@ Eife@ (on7s name $ate (ignature

.%r0 4 :N%0inati%n = Declarati%n 2%r0; N%te/ /lease fill only the details mentioned below. /art A? =A/ > 1. <ame of the nominee =anyone from the family members> *. Address of the nominee C. <ominee7s relationship with the member G. Age@ $2B ,. Total amount in percentage to be shared with the nominee 6. As per guidelines 3. (ignature at the bottom =Mandatory> Part >/ :EPS; N%te? There are two tables out of which you are re'uired to fill your details in the first table =If you are married> and in the (econd Table =If you are single> Details 2%r Table @ 3 1. <ame K address of the family member =wife @children> *. Age@ $2B 16

C. #elationship with member G. (ignature at the bottom of the page =Mandatory> Details 2%r Table @ 4 1. <ame K address of the family member =any> *. Age@ $2B C. #elationship with member G. (ignature at the bottom of the page =Mandatory>

.%r0 . :Pa!0ent %2 Grat&it!; ToOOOOO.. =To be left blan!> 1. 3. <ame in full <ominees <ame K address of the nominee #elationship with the employee Age@ $2B of the nominee /roportion by which the gratuity will be shared =in percentage terms> *06. #ead carefully the #ules.

General #etails 1. <ame of the employee in full *. (ex C. #eligion G. Marital (tatus ,. )eave blan! 6. )eave blan! 3. $ate of appointment 5. /ermanent address 4. /lace 1-. $ate 11. (ignature

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Declarati%n b! witness? A witness here can be anyone, even from the people &oining with you today. Certi2icate b! E0'l%!er/ )eave Blan! =for official use> Ac+n%wle#*e0ent b! the e0'l%!ee $ate K (ignature NSSN :Nati%nal S%cial Sec&rit! N&0ber; .%r0 <ote? /lease fill in .A/ITA) Anglish letters using blue@ blac! ball pen. /lease ensure that eraser@ cutting@ overwriting@ white in! should not be used for correction. ill a new form in case of any mista!e. .urrent / <o =if any> /ension account number =optional> ull name of the subscriber =<o Initials@ <o Titles@ /refix eg Mr. Mrs.> P irst name@ Middle name@ )ast nameQ ather7s name P irst name@ Middle name@ )ast nameQ Mother7s full Maiden name =Before marriage> P irst name@ Middle name@ )ast nameQ (ex, $ate of birth /lace of birth =Hillage@ Town @ .ity@ $istrict@ (tate@ %nion Territory@ .ountry> <ationality =/lease dar!en the corresponding circle as applicable> .orrespondence address /ermanent address Amail =if any> <ame in Bloc! letters =As you want it to appear on the <((< card> ather7s name in Bloc! letters =As you want it to appear on the <((< card> (ignature /aste passport si:e photograph =Mandatory>

Me#iclai0 P%lic! 15

N%te/ Medical .laim will not be processed without this form or with an incomplete orm. <ame of the employee Amployee code =Ehich /resent site@)ocation =/lace of /osting> $epartment $ate of Doining 1rade =Ehich is mentioned on 2ffer@Appointment )etter> Amergency .ontact <umber =Mobile@)andline> Amail address, If any #esidential Address (ignature of Amployee $ate (elf @(pouses and * children photograph to be pasted.

Site A# ice (ite advice to be given by "# department, It contains all details regarding /lace of /osting, #eporting Manager Rualification of the new &oinee $ate of Birth Address of the (ite

E0'l%!ee C%#e Amployee code is a uni'ue six digit number, =--S S S S> which is different for every employee. It is to be given by "# department.

>an+ Acc%&nt O'enin* 2%r0

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T T T T T T T T T T T T

<othing to be filled in the /refix column ull <ame to be filled in bloc! letters with one space in between $ate of Birth /an card number@form 6- =mention name and signature> MotherUs maiden name is the mandatory field %nitechUs address should be mentioned in Mailing address <othing to be filled in the nomination column #esidential address should be mentioned as a /ermanent address A0mail address to be filled in bloc! letter. =If want to register with net ban!ing> Mobile number and name of the connection to be filled= If want to register with Mobile ban!ing> /hotograph M =1> (igned a crossed 2ne signature in the signature box below the photograph.

Si*nat&re "eri2icati%n letter T T . (ignature verification letter to be attached with the ban! form /hotograph M =1> (igned a crossed C (ignatures below the photograph

<ote? The employee should submit a copy of all the documents about his academic records, wor! experience. Analysis After finishing with the tas! of the instruction set, I thought to chec! it out myself. or this purpose, I too! a &oining set and with its help filled out the &oining form. There was a drastic change in the process. <ext, I thought to fill up and enclose a filled sample Doining set along0with the Induction masters so that any new &oinee can have a loo! at the filled in sample form for any clarifications. Interpretation The forms are very easy to understand and can be interpreted well even by any new person who is &oining the organi:arion. Thus, it will help to save a lot of valuable time of the concerned "# staff and will also prevent any confusions or any probability of miscommunication.

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#eferences? www.unitechgroup.com www.economictimes.com www.therealestateindia.com

Annexure?
The Induction Master

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