REST SOP v6.0 (Public)

Standard Operating
Procedures v6.0
Palmerston North’s Rescue Emergency Support Team – Standing Operating Procedures v6.0b
0. Overview
0. OVERVIEW ........................................................................................................................................................... 2

0.1 Introduction ................................................................................................................................................................ 5
0.2 Intentions .................................................................................................................................................................... 5
0.3 Abbreviations ............................................................................................................................................................. 5
1. ADMINISTRATION PROCEDURES ...................................................................................................................... 7
1.1 SOP’s Approval.......................................................................................................................................................... 7
1.2 SOP’s Review ............................................................................................................................................................ 8
1.2.1 Amendments .......................................................................................................................................................... 8
1.3 Response Team Function and Coverage .................................................................................................................... 9
1.4 Team Structure ........................................................................................................................................................... 9
1.4.1 Owning Organisation ........................................................................................................................................... 10
1.4.2 Rescue Manager ................................................................................................................................................... 11
1.4.3 Duty Team Leader ............................................................................................................................................... 13
1.4.4 2IC ....................................................................................................................................................................... 15
1.4.5 Safety Officer ....................................................................................................................................................... 16
1.4.6 Technician ............................................................................................................................................................ 17
1.4.7 Responder ............................................................................................................................................................ 18
1.4.8 Support Crew ....................................................................................................................................................... 19
1.4.9 Recruit.................................................................................................................................................................. 20
1.4.10 Welfare Support ................................................................................................................................................... 21
1.4.11 Medic ................................................................................................................................................................... 22
1.4.12 Communications Specialist .................................................................................................................................. 24
1.4.13 Training Officer ................................................................................................................................................... 25
1.4.14 Equipment Officer ............................................................................................................................................... 26
1.5 Role Identification .................................................................................................................................................... 27
1.6 Base of Operations ................................................................................................................................................... 28
1.7 Team Identification .................................................................................................................................................. 28
1.7.1 Logos ................................................................................................................................................................... 28
1.7.2 Markings .............................................................................................................................................................. 30
1.7.3 Name Badges ....................................................................................................................................................... 30
1.7.4 Identification Cards .............................................................................................................................................. 30
1.8 Administrative Communication ............................................................................................................................... 30
1.9 Record Management................................................................................................................................................. 31
1.9.1 Access to Personal Files....................................................................................................................................... 31
1.9.2 Responsibilities .................................................................................................................................................... 31
1.9.3 Forms ................................................................................................................................................................... 32
1.10 Nominal Crewing ..................................................................................................................................................... 32
1.11 Pre-Deployment Arrangements ................................................................................................................................ 32
1.11.1 Team Self-sufficiency .......................................................................................................................................... 32
1.11.2 USAR Resource Database ................................................................................................................................... 32
1.11.3 Cover for Damage to Personal Effects ................................................................................................................. 33
1.11.4 Protection from Liability ...................................................................................................................................... 33
1.11.5 Release from Employment ................................................................................................................................... 34
1.11.6 Reimbursement of Expenses ................................................................................................................................ 34
1.11.7 Income during Deployment ................................................................................................................................. 34
1.12 Shift System ............................................................................................................................................................. 35
1.12.1 Duty Shift............................................................................................................................................................. 35
1.12.2 Duty Team Leader ............................................................................................................................................... 35
2. DEPLOYMENT PROCEDURES....................................................................................................................... 36
2.1 External Activation................................................................................................................................................... 36
2.1.1 NZRT Alert .......................................................................................................................................................... 36
2.1.2 Eq Rpt .................................................................................................................................................................. 36
2.2 Internal Activation.................................................................................................................................................... 36
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2.2.2 Activation............................................................................................................................................................. 37

2.2.3 Exercise................................................................................................................................................................ 38
2.3 Team Activation and Mobilisation ........................................................................................................................... 38
2.3.1 Responding .......................................................................................................................................................... 38
2.3.2 Personal Rope Cache ........................................................................................................................................... 38
2.3.3 Personal swift water / Flood Cache...................................................................................................................... 38
2.3.4 Personal Rural Fire Cache.................................................................................................................................... 39
2.4 Deployment Documentation..................................................................................................................................... 39
2.4.1 Incident Logs ....................................................................................................................................................... 40
2.5 Driving Team Vehicles ............................................................................................................................................ 40
3 OPERATIONAL PROCEDURES...................................................................................................................... 41
3.3 Incident Management ............................................................................................................................................... 41
3.1.1 Media Releases .................................................................................................................................................... 41
3.4 Incident Ground Communications ........................................................................................................................... 41
3.4.1 Call Signs ............................................................................................................................................................. 42
3.4.2 VHF ..................................................................................................................................................................... 43
3.4.3 PRS UHF ............................................................................................................................................................. 45
3.4.4 ASTM Whistle Commands .................................................................................................................................. 45
3.4.5 Light Sticks .......................................................................................................................................................... 45
3.5 Technical Operating Procedure ................................................................................................................................ 46
3.3.1 References ............................................................................................................................................................ 49
3.3.2 Standards of Compliance ..................................................................................................................................... 49
3.4 Medical Protocols ..................................................................................................................................................... 50
4. DEMOBILISATION PROCEDURES ............................................................................................................... 51
4.1 Stand-down............................................................................................................................................................... 51
4.2 Equipment Servicing ................................................................................................................................................ 51
4.3 Incident Reporting .................................................................................................................................................... 51
4.4 Debriefing ................................................................................................................................................................ 51
4.5 Critical Incident Stress Debriefing ........................................................................................................................... 52
5. EQUIPMENT AND LOGISTICS ...................................................................................................................... 53
5.1 Personal Equipment.................................................................................................................................................. 53
5.1.1 Overalls ................................................................................................................................................................ 54
5.1.2 Safety Helmet: ..................................................................................................................................................... 54
5.1.3 Debris Gloves ...................................................................................................................................................... 54
5.1.4 Goggles / Safety Glasses ...................................................................................................................................... 54
5.1.5 Footwear .............................................................................................................................................................. 54
5.1.6 Torch .................................................................................................................................................................... 54
5.1.7 First Aid ............................................................................................................................................................... 54
5.1.8 Wet Weather Gear................................................................................................................................................ 54
5.2 Team Equipment ...................................................................................................................................................... 55
5.2.1 Loaned Equipment ............................................................................................................................................... 55
5.2.2 Equipment Insurance ........................................................................................................................................... 56
5.3 Commissioning Equipment ...................................................................................................................................... 56
5.4 Equipment Inspection, Logging and Maintenance ................................................................................................... 57
5.5 Decommissioning Equipment .................................................................................................................................. 57
6. PERSONNEL MANAGEMENT ........................................................................................................................ 58
6.1 Code of Conduct....................................................................................................................................................... 58
6.1.1 Dress Code: .......................................................................................................................................................... 58
6.1.2 Behaviour ............................................................................................................................................................. 58
6.1.3 Smoking policy .................................................................................................................................................... 59
6.1.4 Use of Palmerston North City Council computers ............................................................................................... 59
6.1.5 Software use and distribution ............................................................................................................................... 59
6.1.6 Internet access and use ......................................................................................................................................... 60
6.1.7 Electronic mail (Email) ........................................................................................................................................ 61
6.1.8 Remote access ...................................................................................................................................................... 62
6.2 Recruitment .............................................................................................................................................................. 63
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6.2.1 Previous Experience............................................................................................................................................. 64

6.2.2 Member Requirements ......................................................................................................................................... 64
6.2.3 Recruit Status ....................................................................................................................................................... 65
6.2.4 Recruit Training ................................................................................................................................................... 66
6.3 Long Service Awards ............................................................................................................................................... 66
6.4 Criminal Record Checks .......................................................................................................................................... 67
6.5 Disciplinary Procedures and Dismissal .................................................................................................................... 67
6.5.1 Disciplinary Action .............................................................................................................................................. 67
6.5.2 Dismissal .............................................................................................................................................................. 68
6.6 Resignation ............................................................................................................................................................... 68
6.7 Health and Safety ..................................................................................................................................................... 69
6.7.1 PPE Supplied ....................................................................................................................................................... 69
6.7.2 Alcohol and Drug Use ......................................................................................................................................... 69
6.7.3 Accident Register and Accident Investigation ..................................................................................................... 69
6.7.4 Identification of Hazards and Risks ..................................................................................................................... 70
6.7.5 Vaccination .......................................................................................................................................................... 70
6.7.6 Accident Compensation ....................................................................................................................................... 70
7. TRAINING ........................................................................................................................................................... 71
7.1 Annual Plan .............................................................................................................................................................. 71
7.2 Annual Plan Requirements ....................................................................................................................................... 71
7.2.1 Revalidation ......................................................................................................................................................... 71
7.2.2 Exercises .............................................................................................................................................................. 73
7.3 Training Frequency .................................................................................................................................................. 73
7.3.1 Team Activities .................................................................................................................................................... 74
7.3.2 Skills Maintenance ............................................................................................................................................... 74
7.3.3 Leave.................................................................................................................................................................... 74
7.4 Training Progression ................................................................................................................................................ 75
7.5 Training Logs ........................................................................................................................................................... 76
7.5.1 Attendance Register ............................................................................................................................................. 76
7.6 Trainer Qualifications............................................................................................................................................... 77
MEMBERSHIP AGREEMENT.................................................................................................................................. 78
Page 4 of 78
0.1 Introduction
These standard operating procedures have been developed to consolidate previous SOP’s. All
previous versions and amendments are cancelled and replaced with this version.
0.2 Intentions
The intention of this document is to set out recognised best practice procedures and standards for
organisational and operational management.
This document should be used to manage organisational and operational duties where practical. But
due to the nature of the rescue industry, procedures may differ between events (training or
operational); other agencies that Palmerston North Rescue Emergency Support Team may be
managed by or be working alongside from time to time. Therefore this document should be used at all
times as a practical/safe best practice guideline rather than an inflexible rule.
0.3 Abbreviations
2IC 2nd In Command

ACC Accident Compensation Corporation
CFO Chief Fire Officer
CIMS Co-ordinated Incident Management System
CIS Critical Incident Stress (CIS Debriefing)
CDEM Civil Defence and Emergency Management
CDEMG Civil Defence and Emergency Management Group
DTL Duty Team Leader
EMT-B Emergency Medical Technician - Basic
EOC Emergency Operations Centre
ES Emergency Services
EMO Emergency Management Officer responsible for REST
FRSITO Fire & Rescue Services Industry Training Organisation
IAP Incident Action Plan
IMT Incident Management Team
IPENZ Institution of Professional Engineers New Zealand
ITO Industry Training Organisation
LGITO Local Government Industry Training Organisation
MCDEM Ministry of Civil Defence Emergency Management
NRFA National Rural Fire Authority
NST Urban Search & Rescue National Support Team
NZAB New Zealand Ambulance Board
NZFS New Zealand Fire Services
NZ-RT New Zealand Response Team
NZS New Zealand Standard
NZQA New Zealand Qualifications Authority
O/C Officer in Charge
OPS Operations
PFD Personal Flotation Device
PHEC Pre-Hospital Emergency Care
PNCC Palmerston North City Council
Page 5 of 78
PPE Personal Protective Equipment

RAMS Risk Analysis Management System
RAPID Response And Preparedness In Disasters (MCDEM Project)
RDC Rapid Deployment Craft
REST Rescue Emergency Support Team
RM Rescue Manager
SAR Search and Rescue
SDA New Zealand USAR Search Dog Association (Inc)
S/O Safety Officer
SITREPS Situation Reports
SOPs Standard Operating Procedures
USAR Urban Search and Rescue
Page 6 of 78
1. Administration Procedures
1.1 SOP’s Approval
This document and its associated appendixes are approved to be used by the Palmerston North
Rescue Emergency Support Team (hereafter called “the Team”) by the Head of Civil Defence and
Emergency Management (Palmerston North City Council) as from the date shown.
The teams SOP’s and registration as NZ-RT4 has been endorsed by the Manawatu / Wanganui
CDEM Group.
Stewart Davies: Date:

(Head of CDEM)
The amendments listed below are operative from the effective dates shown below.
No Date of Entry Summary of amendment Effective Date

1
13/6/09 Change attendance register A to L pg77 13/6/09
2 Changed references to USAR and NZ-RT. Altered

10/7/09 equipment maintenance procedures. Update Technical 10/7/09
operating procedures. Updated Unit Standards.
3 Updated Head CDEM details, radio section, SRET
11/4/11 rope cache, training standards, reference to electronic 11/4/11
record keeping
4
10
Page 7 of 78
1.2 SOP’s Review
These SOP’s are reviewed annually by the Rescue Manger and the Emergency Management Officer
(Rescue). However more frequent reviews may occur if required.
The people and location listed below represent the minimum required distribution of this document
and its subsequent amendments as noted in the SOP’s approval section.
 Manawatu-Horizons Civil Defence Emergency Management Group Office

 Palmerston North’s Head of Civil Defence and Emergency Management
 Palmerston North’s Emergency Management Officers
 NZ Fire Service – Palmerston North Fire District (CFO)
 Palmerston North Police District HQ: O/C SAR
 EOC
 Team members
 REST DTL bag
Each member shall sign for their copy of the SOP and be re-issued when necessary (i.e.
amendments made, excluding grammar and spelling)
The original shall be identified by the approving signature and held by the Head of Civil Defence and
Emergency Management.
1.2.1 Amendments
During the review process minor amendments to the SOP’s may be required. These amendments will
be recorded in the amendment table in the SOP approval section (1.1) and updates supplied to the
minimum distribution lists as laid out in section 1.2.
Where any update is made, the version number shall change. Minor alterations will result in a single
decimal increase (e.g. 1.0 to 1.1) where major alterations, including to layouts will result in a whole
number increase (e.g. 1.1 to 2.0)
Sections which have been added or altered will be identified with a line on the left hand of the page
as per this example.
Deleted sections will be identified with a D on the left hand of the page as per the example below.
D
When the SOP’s are reviewed the amendments will be included in the new version and the
references shall be removed.
Page 8 of 78
1.3 Response Team Function and Coverage
The purpose of the team is to:
 Provide an emergency response within the City of Palmerston North for any flood, storm swift
water or high angle emergencies.
 Provide operational support to the Palmerston North Rural Fire Force.
 Provide support to the CDEM function of the Palmerston North City Council.
 Provide disaster capability, where possible.
 To contribute to the overall capability of the Manawatu-Wanganui Civil Defence Emergency
Management Group.
 To provide any other such service as determined by the Head of CDEM.
1.4 Team Structure
Lead Agency / Incident Controller

(OPS Manager)
Duty Emergency Non operational roles

Services Officer
Rescue Manager
(Administrative command only,
except for declared emergency
& posted to EOC)
Duty Team Leader
Recruits Administrative
Safety Officer positions*
Support Responders Technicians Other

Crew Specialists
Support Crew, Responders or Technicians may also be Communications specialists or Medics; in

such cases these members hold rank based on their qualification (i.e. Support Crew, Responder or
Technician). The Duty Team Leader shall not assume specialist roles (communications specialist or
dog handler) whilst in command.
*Administrative positions may also be appointed, from time to time, such as Training Officer,
Equipment Officer and Social Coordinator
In a major local event, the team may be split to form a large pool of leaders who can assume
command of spontaneous and trained volunteers. In the event of a deployment to a major event
outside of the Manawatu-Wanganui CDEM Group are; the team where practicable should remain
together.
Page 9 of 78
1.4.1 Owning Organisation
The Team is operated by the Palmerston North City Council as per the Civil Defence Emergency
Management Act 20021 in accordance with Ministry of Civil Defence and Emergency Management
guidelines.
For administration issues, the primary contact is:
Graeme McIntyre
Emergency Management Officer (Rescue)
Palmerston North City Council
Private Bag 11034
Palmerston North
Email graeme.mcintyre@pncc.govt.nz
Phone (06) 3568199
Mobile 027 478 6079
or
Stewart Davies
Head of Civil Defence and Emergency Management
Private Bag 11034
Palmerston North
Email stewart.davies@pncc.govt.nz
Phone (06) 3568199
Mobile 027 247 8767
1
s. 18 (2) (a) – “General Powers of CDEM Groups” allows CDEM Groups to recruit and train
volunteers for CDEM tasks.
Page 10 of 78
1.4.2 Rescue Manager
Reporting to: Emergency Management Officer (Rescue)

Duty Emergency Management Officer
Responsible for: All REST members
Delegation in absence: Duty Team Leader
Qualifications: REST Technician (Team Leader preferred)

Describe the roles and functions of a CIMS IMT- 22445
CD Controllers Knowledge – 7335
Personal attributes: Skills in time, personnel and resource management

Good communications and facilitation skills
Responsible and reliable
Policy and procedure development and auditing
Role & responsibilities:  Manage the Rescue Emergency Support Team

 Ensure the rescue team is maintained to operational status
 During a declared emergency, report to the EOC and undertake duty
as RM
 Provide resources and training support to the team in order to
achieve and or maintain operational status
 Ensure an annual training plan is developed
 Ensure that re-validation takes place annually
 Keep the team informed of specialised training, promotional displays
and exercises
 Liaise between the EMO and the team
 Provide for the growth and training of new and existing members
 Resolve any conflicts/issues within the team; that are unable to be
addressed by the team for whatever reason
 Attend and chair quarterly team meeting
 Attend CDEM forums and report back to the team (if attendance
requested)
 Communicate relevant industry and sector developments and
information to team
 Assist the EMO in maintaining personal files on team members
 Ensure the rescue equipment is maintained and replaced as required
by Equipment Officer.
 Conduct any accident investigation as required
Page 11 of 78
 Annually audit equipment maintenance logs, personal logbooks, and

activity logs
 Liaise with other ES in pre-planning and mutual aid agreements for
integrating the rescue team as required
 Attend and/or facilitate inter-agency debriefs for multi agency
operations
 Develop and distribute the Duty Roster
 Checks submitted Team Activity Log, ensure such logs are
completed and filed
 Ensure personal kit issued is recorded using personal kit issue
agreement
 Adhere to SOPs
Appointment: Appointment of this position is by team nomination. The EMO then

appoints the RM at their discretion for a term of 24 months. However,
incumbents can be elected for successive terms.
A special meeting must be called if it becomes necessary to appoint a

Rescue Manager to this position within the 24 month term.
The EMO may require the Rescue Manager to step down from their
position if:
1. The EMO is concerned with the action or conduct of the Rescue

Manager and deems these actions to be detrimental to the team.
2. Requested to do so by 75% of the team membership.
3. If the Rescue Manager is unable to fulfil the key responsibilities of
the position.
4. If disciplinary action is brought against the Rescue Manager.
Page 12 of 78
1.4.3 Duty Team Leader
Reporting to: Rescue Manager
Responsible for: Support Crew, Responders and Technicians
Delegation in absence: Other Duty Team Leader or REST Technician as directed
Qualifications: REST Technician (Team Leader preferred)

Class 1 drivers license (recommended)
Describe the roles and functions of a CIMS IMT - 22445 (recommended)
Personal attributes: Leadership and Motivation

Personnel Management
Good communication skills
Pro-active and responsible
Capable of high work demands
Role & responsibilities:  Overall control of activities during training and at any operational
incident, under the direction of the Duty EMO
 Delegation of tasks within team during training and operational
incidents
 Direct mobilisation of team:
o Role allocation
o Equipment assembly/packing
o Vehicle allocations
o Food purchase if required
o Ensure demobilisation requirements are met after all activities
 Ensure a safe working environment for the team is maintained during
training and operational deployment by either appointing; acting as,
or making sure a S/O is present
 Assume position of RM, in their absence, during a declared
emergency
 Attend CDEM forums and meetings as required
 Ensure that the team member’s personal equipment and the team’s
equipment is maintained to an operational level. This may include
checking of team member’s equipment to ensure its condition and
type is appropriate to operational use, spot checking of team
equipment
 Ensure such tasks as maintenance of team gear are being
undertaken.
 Ensure access to team equipment is available 24 hours a day, 7
days a week
 Sign members Personal Activity Log after activities
Page 13 of 78
 Keep a complete record of incident events in notebook

 Adhere to SOPs
Appointment: Appointment to this position is by roster or approved substitution - and

by recommendation of the EMO upon completion of appropriate REST
training requirements.
The EMO may require the DTL to step down from this position if:

2. Disciplinary action is brought against the DTL
3. The DTL is unable to fulfil the key responsibilities of the position.
4. If the EMO believes that their action or conduct is detrimental to the
teams well being.
Page 14 of 78
1.4.4 2IC
Reporting to: Duty Team Leader
Responsible for: Support Crew, Responders and Technicians
Delegation in absence: Any qualified member
Qualifications: REST Responder (Technician preferred)

Class 1 drivers license (recommended)
Describe the roles and functions of a CIMS IMT - 22445 (recommended)
Personal attributes: Leadership and Motivation

Personnel Management
Pro-active and responsible
Capable of high work demands
Role & responsibilities:  Provide deputy or alternate command at activities

 Provide assistance and support to the DTL
 Lead by example
 Record all relevant information in exercises and operations, by
keeping accurate information in own notebook
 Assist any team member when required
 Be an advocate in disputes or inappropriate behaviour between
members
 Adhere to SOPs
 Assume the position of DTL in his/her absence
Appointment: Appointment and duration to this position is by delegation from the Duty
Team Leader for each instance.
Page 15 of 78
1.4.5 Safety Officer
Responsible for: Nil

Delegation in absence: Any qualified member delegated by the Duty Team Leader
Qualifications: REST Responder (Technician preferred)

Basic Risk Management - 20146 (recommended)
Personal attributes: Observant and Alert

Strong minded and pro-active
Responsible
Role & responsibilities:  Ensure a safe working environment during any team activity
 Identify risks in training, operations and exercises and recommend
actions to minimise, isolate or eliminate.
 Establish a site hazard board where appropriate
 Record all relevant information in exercises and operations
 Ensure team members have adequate breaks and refreshments
 Ensure accident register is completed if required
 Ensure safe work practices are maintained at all times
 Remain in warm/operational zone to monitor the safety of team
members
 Liaise with other team S/O to share safety information
 Ensure first aid kit, fire extinguishers are readily available if required
 Adhere to SOPs
Appointment: Appointment and duration to this position is by delegation from the Duty
Team Leader for each instance.
Page 16 of 78
1.4.6 Technician
Delegation in absence: Nil
Qualifications: REST Technician

Strong willed and pro-active
Responsible
Role & responsibilities:  Perform technical rescue or emergency support skills

 Provide coaching, guidance and direction to responders
 Adhere to SOPs
 Participate in exercises and other on going training
 Maintain Personal Activity Log, and make such
documentation/records available for inspection by the RM or his/her
delegated representative.
 Maintain the security of keys and swipe cards as issued
 Participate in equipment maintenance
 Attend a minimum of 60% of scheduled training
Appointment: Appointment and duration to this position is by recommendation of the

RM to the EMO upon completion of REST Technician training
requirements.
Technician may be required to stand down from this position if asked to

do so by the EMO if:
1. Disciplinary action is brought against the Technician.

2. If the Technician is unable to fulfil their key responsibilities of the
position
Page 17 of 78
1.4.7 Responder
Qualifications: REST Responder

Responsible
Role & responsibilities:  Perform technical rescue or emergency support skills in accordance
to their qualification level
 Respond to the coaching, guidance and direction from technicians
 Adhere to SOPs
delegated representative.

RM to the EMO upon completion of REST Responder training and
probation requirements.
Responder may be required to stand down from this position if asked to

do so by the EMO if:
1. Disciplinary action is brought against the Responder.

2. If the Responder is unable to fulfil the key duties of the position.
Page 18 of 78
1.4.8 Support Crew
Qualifications: REST Support Crew

Responsible
Role & responsibilities:  Provide operational support at REST activities

 Respond to the coaching, guidance and direction from technicians
 Adhere to SOPs
delegated representative. Ensure DTL verified log entry with their
signature

EMO & RM upon completion of REST Support Crew training and
probation requirements.
The EMO may require the Support Crew member to step down from this
position if:

2. Disciplinary action is brought against the member.
3. The Member is unable to fulfil the key responsibilities of the position.
4. If the EMO believes that their actions or conduct is detrimental to the
teams well being.
Page 19 of 78
1.4.9 Recruit
Qualifications: Nil

Responsible
Role & responsibilities:  Undertake training in technical rescue and emergency support skills
 Complete REST Support Crew requirements within 12 months of
joining, although completion of REST Responder requirements is
strongly encouraged
 Respond to the coaching, guidance and direction from team
members
 Adhere to SOPs
 Maintain personal activity log, and make such documentation/records
available for inspection by the RM or his/her delegated
representative. Ensure DTL verifies log entry with their signature
 Understand that until Support Crew qualified that they are not
operational and may not attend multi-agency exercises
 Attend a minimum of 80% of scheduled training during probation,
and a minimum of 60% after probation

EMO & RM in consultation with the team (non-recruits) upon completion
of recruit entry requirements.
The EMO may require the member to step down from this position if:

2. Disciplinary action is brought against the member.
teams well being
Page 20 of 78
1.4.10 Welfare Support

Cultural Communication – 1304
Emergency Welfare – 7336

Compassionate
Responsible
Role & responsibilities:  In addition to their respective Support Crew, Responder or

Technician responsibilities, Welfare Support is responsible for
ensuring the teams welfare is looked after
 May assist with Welfare Centres as decided by EMO, RM or DTL
 Wears Support badge unless Responder or Technician trained
Appointment: Appointment and duration to this position is by appointment by the EMO

& RM after REST Welfare Support requirements have been achieved.
The EMO may require the Communication Specialist to step down from
this position if:

2. Disciplinary action is brought against the Communication Specialist.
3. The Engineer is unable to fulfil the key responsibilities of the
position.
teams well being.
Page 21 of 78
D
1.4.11 Medic

USAR Responder
PHEC, EMT-B or higher
Triage - 7319

Responsible

Technician responsibilities, the Medic provides an advanced first aid
capability for the team and/or patients
 Establishes and coordinates triage operations
 Provides clinical supervision to those applying basic levels of first aid
care
 Ensures first aid supplies, patient reports and triage tags within team
are maintained in a state of readiness
 Ensures patient care documentation is completed and filed with the
activity log
 Liaises with other health care professionals at incidents
 Provides medical monitoring of team members during deployments
 Follows up patient status with hospital and reports back on outcome
(where appropriate)
 Undertakes additional medical training outside and / or operations of
the annual training plan to maintain skills in emergency care
 Complies with medical standards of care as set by the ambulance
industry
 Wears Medic badge when operationally appointed as Medic

and RM after completion of REST Medic requirements has been met.
The EMO may require the Medic to step down from this position if:
Page 22 of 78

2. Disciplinary action is brought against the Medic.
3. The Medic is unable to fulfil the key responsibilities of the position.
teams well being
Page 23 of 78
1.4.12 Communications Specialist

Operate a two-way radio -11282
Operate a CDEM communications system - 20854
Establish and Maintain a CDEM Communications System – 20853

Responsible

Technician responsibilities, Communications Specialists are
responsible for the operation of emergency communication systems
 Undertakes communication training outside of the annual training
plan
 Advises the RM should any warning, infringement or prosecution
relating to the Radio Communications Act or Radio Regulations be
received
 Wears Support badge unless Responder or Technician trained

& RM after REST Communication Specialist requirements have been
achieved.
The EMO may require the Communication Specialist to step down from
this position if:

6. Disciplinary action is brought against the Communication Specialist.
7. The Engineer is unable to fulfil the key responsibilities of the
position.
teams well being.
Page 24 of 78
D
1.4.13 Training Officer

Approved BIT course
Basic Risk Management - 20146 (recommended)
Assessor – 4098 (recommended)
Approved Exercise Management training (recommended)

Responsible
Computer Literate
Role & responsibilities:  Develop an annual training plan in accordance with the SOPs
 Allocate responsibility for specific lessons contained within plan
 Ensure training record on personal files is kept current
 Ensure a skills matrix is maintained on all members
 Plan and coordinate recruitment selection and induction
 Inspect and monitor Personal Activity Logs and Team Activity Logs
 Develop SOP Exams
 Consider recognition of prior learning applications
Appointment: Appointment and duration to this position is by appointment by the RM

after reviewing expressions of interest for a 12 month period.
The EMO may require the Training Officer to step down from this
position if:

2. Disciplinary action is brought against the Training Officer.
3. The Training Officer is unable to fulfil the key responsibilities of the
position.
teams well being.
Page 25 of 78
1.4.14 Equipment Officer
Qualifications: REST Support Crew (Responder preferred)

Responsible
Computer Literate
Role & responsibilities:  Maintain Equipment Commissioning Log and all equipment servicing
Logs
 Ensure equipment is serviced and identified in accordance with
equipment manufacturer’s instructions, SOPs or industry best
practices.
 Notify Rescue Manager of any unserviceable equipment.
 Carry out audits of equipment and equipment maintenance logs.
 Ensure all equipment is serviceable and ready by coordinating any
necessary additional servicing and maintenance of equipment.
 To receive new equipment from EMO, RM or supplier and arrange
the commissioning, log entry and identification of such equipment.
 Develop and maintain a list of “type approved” equipment that team
members may purchase and use during team activities.
 Inspect and monitor member’s personal equipment and equipment
logs.
 To ensure the cleanliness of the equipment store.
Appointment: Appointment and duration to this position is by the RM after reviewing

expressions of interest for a one-year period.
Equipment Officer may be required to stand down from this position if

asked to do so by the EMO if the Equipment Officer is unable to fulfil
their key responsibilities of the position
Page 26 of 78
1.5 Role Identification
Internal rank is defined by training qualification (either Support Crew, Responder or Technician).
All members shall be further identified by the following stripe system on their helmets:
Position Strip
Duty Team Leader 2 Red Reflective stripe
2IC (if appointed) 1 Red Reflective stripe
Technicians 1 Orange Reflective stripe
Responders 1 Orange Reflective stripe
Support Crew 1 Orange Reflective stripe
Medic* 1 Green Reflective stripe
Recruits 1 Orange Reflective stripe
* Only operational members who hold the REST Medic qualifications are permitted to have the green
stripe.
Support Crew are people who provide assistance to the RM or operational support for the Duty Team
Leader. These may include, but not limited to welfare, logistics, communications etc.
An area above the left chest pocket will have Velcro™ strips to allow badges of team designations to
be changed accordingly as follows:
Designation Background Text Colour

Team Leader White Red
2IC White Red
Technician Rescue 3 Swiftwater Rescue Technician
Responder Rescue 3 Swiftwater First Responder
Support Crew Red White
Safety Red White
Medic Green White
Recruit No patch issued
Name Badge Red White
Multiple designations may not be worn.
A backup set of badges will be kept in the REST cabinet. There will be a minimum of one backup
badge for every other badge issued (except name badges).
Page 27 of 78
1.6 Base of Operations
Primary meeting location:

Emergency Operations Centre
The Square
Palmerston North
Secondary meeting location:

Civil Defence Equipment Shed
Palmerston North City Council Depot
Albert St
Palmerston North
1.7 Team Identification
During all operations, except for swift water, members are to be dressed in overalls according to the
following specifications and markings.
The overalls are to be red polyester/cotton or cotton overalls marked with reflective tape (as specified
by PNCC Emergency Management) or in the case of rural fire, in approved overalls.
These overalls are only to be used to carry out the activities described in the SOP’s and worn
travelling immediately to and from such activities. Overalls or uniform shall not be worn in public
licensed premises or while dining in at any restaurant unless with the prior approval of the EMO, RM
or their delegate
The uniform must be worn in a responsible manner, refer to code of conduct section.
1.7.1 Logos
The following logo is the official Rescue Emergency Support Team logo; the guidelines provided
ensure consistency and clarity while achieving maximum impact.
The Civil Defence logo is protected under the Civil Defence and Emergency Management Act. Any
person who uses it without authorisation; or conceals, removes, alters, defaces, or obliterates a Civil
Defence logo commits an offence.
Page 28 of 78
The CD logo may only be used for the purposes of the Act by –
A. The responsible department; or

B. Civil Defence Emergency Management Groups; or
C. Local authorities; or
D. Persons authorised for the purpose by the responsible department, a Civil Defence
Emergency Management Group, or a local authority.
The use of the REST team logo by team members for official purposes is permitted under subsection
C. The use of the logo by any other person must not suggest affiliation to the Rescue Emergency
Support Team unless authorised from the EMO (subsection D).
The logo may not be placed in any location either electronically or physical that may be offensive,
unethically, immoral or in such a manner that it might reflect on the Rescue Emergency Support
Team or Palmerston North City Council in a negative way.
The logo shall not be altered in anyway except for resizing and must not be smaller than 45mm in
length.
Minimum size is 45mm
Whenever possible, the logo should be reproduced in full colour. The colours to be used in printed
materials are –
 Printing manufacturers’ standard blue: PMS Pantone 294 (C100%, M72%,Y0%, K26% )
 Printing manufacturers’ standard yellow: PMS Process Yellow (C0%, M1%, Y100%, K0%)
Team overalls will display the following shoulder patch. This logo is reserved for use as a shoulder
patch and should not be used for any purpose without consent from the EMO
Page 29 of 78
1.7.2 Markings
The markings are to be positioned as determined below:
Position Patch
Right Shoulder REST patch
Left Shoulder NZ-RT4 Patch
Right Breast (above pocket) Name badge (Velcro)
Left Breast (above pocket) Primary designation patch (Velcro)
1.7.3 Name Badges
This will show the team members last name and first initial, and will be displayed above the right
breast pocket.
1.7.4 Identification Cards
In addition to the above, when responding to a USAR incident or exercise, all personnel must carry
their USAR Orange Card or Ticket with them at all times unless the Incident Controller requires them
to submitted for a Personnel Accountability System or “Track & Trace” of personnel and equipment.
Identity Cards issued by PNCC Emergency Management under the CDEM Act 2002, must also be
carried during a declared emergency.
1.8 Administrative Communication
Routine information from management will be passed to the Team on training nights either directly
from the RM, or where not possible by the EMO. All communications to and from emergency service
management shall be through the RM via email, phone, letter or meeting.
In addition to regular training nights, the RM shall organise and chair quarterly meetings involving all
team members to facilitate training requirements and any other issues.
General discussions can be posted by email to rest-team@pncc.govt.nz, although this cannot be

relied upon so must not be used for urgent or important communication.
If team members have issues that can be deemed as sensitive, that due to circumstances they do not
wish to discuss with RM they may approach the EMO or Head of CDEM.
Page 30 of 78
1.9 Record Management
Each member shall have a personal file containing personal information, next of kin, medical and
criminal history, recruitment and training information (including copies of qualifications) and any other
relevant information.
Personal files shall remain confidential and only accessible by the EMO and RM; and shall be kept in
a secure manner in the EMO’s office. The RM may also maintain a copy of these records and must
also be kept in a secure manner.
In addition to each member’s personal file, members are responsible for maintaining a Personal
Activity Log of all trainings and operations. These logs may also be inspected at any time for the
purposes of a re-validation or audit.
Upon completion of service with the team, operational or non-operational, all files on member shall be
given to the EMO. These will be held by the EMO for seven years and shall be made available at the
request of auditors.
1.9.1 Access to Personal Files
The sections pertaining to recruitment, training and qualifications achieved may be inspected at any
time for purposes of a scheduled or random audit. This shall be conducted only by persons approved
by the EMO (e.g. the Training Officer).
The records shall be retrievable within 5 working days for auditing purposes. The Personal File shall
remain confidential and only accessible by the EMO, RM and the team member or any other
supporting agency after prior approval from the member in question. The Training Officer may access
information specifically relating to training issues through the EMO or RM.
1.9.2 Responsibilities
Team Members:
 Must provide relevant information as requested by the EMO or RM for their Personal File.
 Information provided must be true and accurate.
Rescue Manager:
 Ensure information on the personal files are current and accurate.
 Ensure the personal files are only viewed by authorised individuals
 Forward all relevant information to the EMO
Emergency Management Officer:

 Ensure the information remains confidential at all times and viewed only by authorised
individuals
 Ensure the files are kept in a safe and secure location
 Ensure the files are destroyed after seven years of the member exiting the team.
Page 31 of 78
1.9.3 Forms
Approved forms such as equipment forms, loan forms, attendance registers, personal evaluation
forms and others are contained in the “Approved Forms” document, they are also available
electronically to members.
An approved electronic system may be used instead of forms.
1.10 Nominal Crewing
The Team will have a minimum membership of 8 and a maximum of 16, the maximum may be
exceeded at the discretion of the EMO.
The minimum number of persons to attend an operational incident shall be 4, except for USAR which
requires a minimum of 8. All personnel shall be suitably qualified.
Support Crew are additional to the above minimum response and team membership levels.
1.11 Pre-Deployment Arrangements
Pioneer New World
PNCC operates a charge account with Pioneer New World in Palmerston North. Although the team
has food supplies for self-sufficiency, on occasion additional food may be required for deployment,
exercise or training. A PNCC order number can be supplied by either the EMO or Duty EMO on case
by case basis.
Each Team Leader has a Charge Account Identification Card which needs to be presented to the
checkout operator when supplying an order number at the time of purchase.
D
Palmerston North Police Search and Rescue
A complete Rope Technician cache may be available for training or emergencies by contacting the
Police SAR duty officer. The cache should only be used where there is a legitimate need and should
not be used instead of the REST cache.
1.11.1 Team Self-sufficiency
The team has sufficient food to feed the team for 3 days. For out of area deployments where there is
no risk to Palmerston North, additional food is available (EOC cache) and can be loaded prior to
deployment.
The team carriers a minimum of 40 litres of water, additional water supplies (from CD store) can be
loaded before deployment if necessary.
1.11.2 USAR Resource Database
When completing the USAR Resource Database the following fields must be completed as per the
example below.
Page 32 of 78
Personnel Number (USAR): NZQA Number as per REST ID card

Surname: Members last name
First Name: Members first name (not nick name)
Phone 1: +6486507396
Phone 2: +64262535744
Phone 3: +64663568199, Ext Emergency Management
Organisation person is from: Local Authority
Organisations personnel Number:
Team assigned to: Rescue Emergency Support Team (NZ-RT4)
Position: Select appropriate qualification
Watch: Blue, Yellow or Black
Region / Location: Western
NZQA Hook on Number: NZQA Number
Street Number: Private Bag 11034
Street Name: PNCC, Emergency Management Section
Suburb Name: Palmerston North
Status: Available
1.11.3 Cover for Damage to Personal Effects
In the event of loss or damage of personal effects and if, as result of training or operational actions
which is proven not to be wilful or negligent, PNCC may reimburse or replace the items.
From time to time any personal equipment that a member uses at an incident may be replaced if
agreed prior to its use this will be at the discretion of the Head of CDEM in all cases.
1.11.4 Protection from Liability
PNCC provides indemnity to every employee, up to a limit of $500,000 against any third party action
based upon any act, omission or statement (written or verbal) whilst carrying out lawful duties
required by PNCC as per policy MT26/01.
Members of the team are considered to be employees and are therefore covered by the above policy.
Team members are required to inform the EMO immediately upon becoming aware of any possible
action against the Council.
During a Civil Defence declaration members are further covered under section 110 of the Civil
Defence and Emergency Management Act 2002.
Page 33 of 78
1.11.5 Release from Employment
All members should advise their employers of their membership in the team and the possibility of
deployment on short notice. A letter can be provided to employers verifying the person is a member
of REST and the relevant deployment requirements depending on their role within the team.
The Civil Defence and Emergency Management Act 20022 provides protection to employees from
dismal when acting under the direction of a Civil Defence Controller, although there is no requirement
for the employer to make payments during the employees’ absence.
1.11.6 Reimbursement of Expenses
PNCC shall cover all training costs as outlined in an approved training plan. Such expenses are
generally confined to:
 Course & re-certification

 Swift water Rescue course fees
 Pool entry fees for formal water rescue training sessions
 NZQA/ITO credit reporting fees
 NZQA/ITO Certificate issue fee
 FRSITO Orange Card issue fee
All other expenditure must be approved prior by the EMO. NZQA Hook On fees are generally the
responsibility of members.
PNCC may also provide or reimburse reasonable and actual expenses associated with training,
exercises or operational deployment (i.e. travel, food, and accommodation). This will be at the
discretion of the Head of CDEM.
PNCC shall provide or subsidise equipment as per the policy listed in 5.1.
1.11.7 Income during Deployment
Loss of wages will not be reimbursed unless approved by Head of CDEM prior to the dates claimed.
2
s. 112 – “Absence on duty not to affect employment rights“
Page 34 of 78
1.12 Shift System
The team may operate a duty shift system depending on nominal crewing. Duty shifts will consist of
two operational shifts being Yellow and Blue. Operational members (not recruits) will be assigned to a
shift and will be rostered on a week on / week off basis.
Shifts should be balanced based on capability, experience and expected response times of members.
Where possible each shift must also consist of at least one person who holds the Team Leader
qualification.
Non operational members or those on leave, who may be deployed at the discretion of either the
EMO or RM.
1.12.1 Duty Shift
Duty starts / finishes every Tuesday at 18.45. Members on the current duty shift are expected to have
their pagers on and in hearing range at all times. Members are to be able to respond within 20min
while on duty.
Should a member be out of this coverage area for any reason they are responsible for arranging
another member of equal or higher qualification to cover them and advising the DTL. If suitable cover
is not found the member must advise the DTL immediately.
1.12.2 Duty Team Leader
If the Duty Team Leader is unable to remain within 20 minutes of the primary meeting place at any
time they are to ensure they hand over the DTL role to the other DTL in their shift and arrange cover
from a Technician in another shift.
Where this is not possible they shall attempt to arrange cover from a DTL in another shift. Where
neither option is possible they shall arrange cover from the most qualified available member from
another shift.
If no cover is available the DTL shall advise the Duty EMO and RM they are going to be out of the
area with no cover.
Duty Team Leaders should note that the Duty EMO roster is from Wednesday to the following
Wednesday.
Page 35 of 78
2. Deployment Procedures
2.1 External Activation
Agencies requesting the activation of the team should make contact in the following order (order of
priority):
1. NZ-RT4 Pager (for MCDEM / NZFS / Police use only)

2. Duty Emergency Management Officer Pager: 0262535744
3. Council Call Centre 06 3568199
Deployment request shall not be made directly to individual team members.
2.1.1 NZRT Alert
Pager messages via MCDEM are normally prefixed with “NZRT Alert” although may also be prefixed
with “Team Manger” or “Teleconference”.
These should only be answered by EMO or RM unless the EMO or RM has asked a member to
answer on their behalf.
2.1.2 Eq Rpt
Other notifications may also occur by automatic systems such as the USAR earthquake warning
system. These are for information purposes only.
2.2 Internal Activation
Unless the team has been activated directly by an external agency (as per External Activation
procedure), the team will be activated by the Duty EMO or any other person authorised by the EMO.
The team shall be contacted via (in order of priority):

1. Pager
2. Phone – Landline or Mobile
3. Physical, visit member on a chain basis, e.g. First person contacted, visits the two people
geographically closest, in turn they visit two others etc.
Page 36 of 78
2.2.2 Activation
Level Explanation
Notification Pager messages are prefixed with “Notification only”.
Notification of currently developing situations. Duty Shift should

consider checking personal kit to ensure it is ready for
deployment if required.
The team is not required to take any action and serves for
information purposes only.
No further pager messages should be expected.
Standby Pager messages are prefixed with “Standby”
Duty Shift should make arrangements for deployment including

notification to family, permission for leave from employer, and
ensure personal kit is operational.
Members may be requested to assist with pre-deployment

arrangements if required.
Depending on incident type, Duty Team Leaders should

consider:
 Placing further team members on standby if required

 Pre-assembly of cache for development
 Preparation of vehicles for deployment
 Purchasing of food if required
 Development of deployment and communications plan
 Monitoring media sources of the incident or an impending
incident
Expect either “Activation” or “Stand Down” pager message to

follow.
Activation Pager messages are prefixed with “Activation”.
Duty Shift should immediately procedure to the Primary Meeting

Location unless otherwise advised.
Members are to travel at normal road speed and without any

violation of road traffic law or regulations.
“Stand Down” pager message will be send at the end of the

deployment so non duty members are notified.
Page 37 of 78
2.2.3 Exercise
Deployment or SITREP messages sent for exercises purposes must be prefixed with “For exercise” to
ensure there is no confusion. The prefix may also contain the name of the exercise e.g. “For exercise
Alpha”
2.3 Team Activation and Mobilisation
Where Duty Shifts are used, the RM shall provide a roster for duty personnel. All operational team
members are available on call if required, however a Duty Team Leader and Duty Shift (Technicians,
Responder and Support Crew) are rostered to ensure a minimum level of response can be met.
Should the Duty Team Leader not be available, or fails to respond the highest qualified member shall
assume their role upon the approval of the Duty EMO.
The team will have an activation and deployment time of no more than 20 minutes for swift water/rope
operations operations, no more than 60 minutes for rural fire support, and within 2 hours for all other
deployments. These timings relate to the maximum time for the team to respond to the meeting
location, assemble cache and leave from the meeting location to the incident, not actual travel time to
the incident.
Deployments shall be tested (and timed) no less than twice a year and may be a component of an
annual exercise.
2.3.1 Responding
Upon notification team members are to assemble at the primary meeting place, unless otherwise
stated. The Duty EMO shall contact the Duty Team Leader and approve the deployment
If approval is not received and the deployment is within 100km of the primary meeting area, the team
may deploy without approval.
All members shall proceed to the designated meeting point at normal road speed and without any
violation of road traffic law.
2.3.2 Personal Rope Cache
For rope rescue incidents, responding personnel should bring:
 Personal protective equipment

 Personal medicines
 Change of clothes
 Towel
 Snacks and drink
2.3.3 Personal swift water / Flood Cache
For swift water or flood incidents, responding personnel should bring:
Page 38 of 78
 Personal protective equipment

 Thermals
 Personal Wet/Dry suit (optional – team supply available)
 Personal PFD, gloves and water helmets (optional – team supply available)
 Personal medicines
 Change of clothes
 Towel
 Snacks and drink
2.3.4 Personal Rural Fire Cache
For supporting rural fire incidents, responding personnel should also bring their FRSITO Red Card if
issued.
Suitable Rural Fire PPE will be supplied to members as required..
2.4 Deployment Documentation
On arrival at the meeting location all members are to report to the Duty Team Leader.
If the deployment is a result of a declared emergency or if the team is being responder under the NZ-
RT system members will also carry out the following tasks:
1. Complete next of kin form (Red Cross registration form)

2. Undergo personal kit inventory check
3. Confirm appropriate qualifications
4. Confirm CDEM Identity Cards are carried as issued by PNCC
Page 39 of 78
2.4.1 Incident Logs
At all team activities, a Team Activity Log is to be completed by the person in charge and filed by the
appropriate person/s.
The Attendance Register shall also be completed as per Attendance Register section of these SOPs
Situation Reports and Incident Action Plans (Targeted Incident Planning System) shall be used where
appropriate.
2.5 Driving Team Vehicles
All Drivers of PNCC vehicles shall hold the appropriate class of licence as per PNCC policy MT54 and
must be made available for checking on request.
Drivers must drive to events and incidents at a normal road speed and without any violation of road
traffic laws. If the vehicle is fitted with flashing beacons and/or sirens, it shall still be driven at road
speed and normal road traffic laws apply, unless directed otherwise by a Constable, Civil Defence
Controller; or Duty EMO during Rural Fire deployments.
Any infringement notice for either parking or speeding and any towage fees incurred due to
negligence on part of the team member must be paid by that member.
If a member is involved in an accident they must not admit or accept liability for the incident. An
accident form (available from carpool or councils’ garage) must be completed and the EMO advised
as soon as practicable.
All vehicle faults must be reported to the RM or in his/her absence the Duty EMO. If a fault renders a
vehicle unsafe in any way, it must not be driven.
If the RM or EMO authorises a vehicle to be taken home on team business, it must be parked on
private property, preferably under cover, away from streets, berms and footpaths.
Communication between PNCC Civil Defence vehicles will be on channel 14 (PNCC CD6) unless
otherwise directed by the Incident Controller, EMO or DTL. Call signs will be vehicle fleet numbers
(eg C85 & C83)
The driver is responsible for completing the log book for the vehicle. If the use was for operational
purposes the job number 351288221 is to be recorded in the entry, where as all team training shall be
recorded as 351288217.
Page 40 of 78
3 Operational Procedures
3.3 Incident Management
The team shall use the Coordinated Incident Management System at both single and multi-agency
incidents.
3.1.1 Media Releases
Only those persons authorised by the CDEM Group and/or Duty EMO shall make any statements to
the media.
These persons should have attended a course on this subject or have other appropriate training to
deal with the media and be familiar with PNCC policy MT72.
Other personnel should refer media to the Incident Controller, or if appointed the Media Liaison
Officer.
3.4 Incident Ground Communications
Communications may include but are not limited to:
 Two way radios (VHF & UHF)

 DTL cell phone and personal cellular phones
 Air horn (located in the rescue response trailer)
 Siren
 Whistle
 Light sticks
 Iridium satellite phone (when available)
 Satellite Personal Tracking (SPOT) (when available)
Page 41 of 78
3.4.1 Call Signs
The team will use the following call signs unless designated another call sign for operational purposes
by the Incident Controller.
IMT call signs

Person, Position or Team Call Sign
Incident Controller [Site location] Control
Logistics Manager [Site location] Logistics
Intelligence/Planning Manager [Site location] Intel
Operations Manager [Site location] Operations
Site Safety Officer [Site location] Sierra
Information Manager [Site location] Information
Liaison Manager [Site location] Liaison
Team call signs

Person, Position or Team Call Sign
Team REST
Team Leader REST Zulu
2IC REST X-ray
Recon or rescue team 1 REST Alpha
Recon or rescue team 2 REST Bravo
Recon or rescue team 3 REST Charlie
Canine Search Team REST Delta
Recon or rescue team 4 REST Echo
Medic REST Mike
Safety Officer REST Sierra
Vehicles PNCC vehicle number, e.g. C85, C83 or C20
Page 42 of 78
3.4.2 VHF
The team operates VHF radios using PNCC CD6 (ESX 76) unless otherwise directed by the Incident
Controller, EMO, or DTL. The team also has access to the following VHF communications
capabilities.
ICOM handelds
Channel User Usage Ch. ID Base Tx (/ Mobile Tx)
1 Fire 1 Simplex ESX 66 143.82500
2 Fire 2
3 Fire 3
4 Fire 4/Air Ops
5 SAR 1 Simplex
6 SAR 3 Duplex
7 ES Liaison Simplex ESX 39 140.9875
8 ES Liaison Duplex ESB 164 143.0500 / 140.5000
9 PNCC CD1 Duplex ESB 2 141.02500 / 138.02500
10 PNCC CD2 Simplex ESX 49 143.61250
15 Tararua CD Duplex ESB 44 141.55000 / 138.55000
16 Region CD Duplex ESB 132 142.65000 / 139.65000
The swift water ICOM handhelds are also capable of NZ marine channels.
Page 43 of 78
Kenwood handhelds
Channel User Usage Ch. ID Base Tx (/ Mobile Tx)
1 PNCC CD1 Duplex ESB 2 141.02500 / 138.02500
3 Region CD Duplex ESB 132 142.65000 / 139.65000
4 Horowhenua CD Duplex ESB 3 141.03750 / 138.03750
5 Manawatu CD Duplex ESB 150 142.87500 / 139.87500
6 Rangatiki CD Duplex ESB 130 142.62500 / 139.62500
7 Ruapehu CD Duplex EN 127 152.32500 / 154.10625
8 Tararua CD Duplex ESB 44 141.55000 / 138.55000
9 Wanganui CD Duplex ESB 42 141.52500 / 138.52500
10 NZFS Fire1 Simplex ESX 66 143.82500
15 ES Liaison Simplex ESX 39 140.9875
16 ES Liaison Duplex ESB 164 143.0500 / 140.5000
The response vehicles and portable base sets have the following additional channels.
Channel User Simplex/duplex Ch. ID Frequency

17 Police SAR Simplex 01 SX 140.58750
18 Police SAR Simplex 02 SX 143.66250
19 Police SAR Duplex 03 DU 141.71250 / 138.71250
20 Police SAR Duplex 04 DU 141.72500 / 138.72500
21 Marine Emergency Simplex Ch. 16 156.80000
Page 44 of 78
3.4.3 PRS UHF
The team also operates PRS UHF radios on the following channels:
Channel Usage Base Tx Use

29 Simplex 477.125 Primary Tactical
39 Simplex 477.325 Alternate Tactical
Although other channels may be used as directed by the DTL, channels 5 (476.525 Duplex) & 11
(746.675 Simplex) are used for public emergency channels and must not be operated for non
emergency use.
Repeaters transmit between channels 1-8 and receive between channels 31 and 38 and therefore
shall not be used for simplex communications.
3.4.4 ASTM Whistle Commands
Blasts Rope Swift water Boat Operations

Stop / look Stop /look Stop
Winch up Look up stream Move up stream
Winch down Look down stream Move down stream
Rope free Rope free Free
Continuous Help Help Help
ASTM whistle commands are not to be used at USAR operations/exercises.
3.4.5 Light Sticks
Colour Purpose
Green General illumination and personnel
Green & Red Incident Controller (or DTL)
Red Hazard
Blue Patients
Yellow Rope monitoring or As otherwise advised during briefing
Page 45 of 78
3.5 Technical Operating Procedure
Rope
1. All anchors shall be able to support a load greater than 15kN for single person loading, and 21kN
for two person loadings.
2. Anchoring apex in two point anchor set-ups must be less than 90.
3. Separate anchor points should be used for the working (main) and safety (belay) lines.
4. A second line (safety/belay) should be used at all times during operations. The use of single line
is not permitted during training.
5. All systems and configuration must be checked before live/on rope use.
6. Descents must be controlled and slow and within manufactures recommendations.
7. Dogs are to be muzzled while on rope, and handlers must have completed a canine rope access
module.
8. System loads are not to exceed a 10:1 margin of safety.
9. Operators must carry a self-rescue Prusik, ascenders and descenders, whistle, spare karabiner
and a rope cutter.
10. Operators must not carry out rope access in alpine environments, unless using dry treated ropes
and has specialist alpine training.
11. Edge-protection should be used where appropriate.
12. Operator must wear personal protective equipment; including helmet (with an enhanced chin
strap) and gloves.
13. Drop bags should be used in operational rappels, unless exceptional circumstances otherwise
dictate.
14. To prevent systems jamming and/or injury to operators, all personnel must ensure no loose
clothing, fittings or hair come close or into contact with either the descender, ascenders, rope
grabs or any other technical device.
15. All persons must be either rigged into a life support rappel system or edge line when working
closer than 2m to an edge.
16. The Rope Rescue cache is not to be used for recreational or public abseiling activities. The use of
this cache is restricted to authorised personnel for rescue training and operations.
17. Solo rope training is not permitted. A minimum of two rope operators must be present for training,
one of which must be trained to technician level or unless approved by EMO or RM.
18. All rope activities (operations, training, displays) should have a technician present, and such
person shall assume technical command and responsibility of related activities. If no technician is
present the person in command must be pre-approved by EMO or RM.
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19. All rope operators shall be physically and medically fit to operate the systems they are qualified to
use without physical limitation that may affect their safety or the safety of others.
20. For rope operations the Recovery System or Pick Off capability shall be immediately available at
all times, with sufficiently trained staff to operate it.
21. All tools, including rope shears must be secured by lanyard/tether while working in the high angle
environment.
22. All tools/objects heavier than 8Kg shall be secured and lowered by a separate line.
D
23. Full body harnesses shall be worn by rope operators for all high angle rescue work; excluding
edgeline setup where a sit harness may be used if full body harness is not available.
24. Helmets are to be worn by all personnel operating within the fall zone or within 2m of the edge.
25. No standing on any high angle or technical equipment.
26. No more than 500mm of slack shall be paid out by the belayer – slack must be kept to an
absolute minimum without being under tension.
27. Configurations shall ensure Fall Factors are kept under one third (.33).
28. Steel karabiners shall be used for rope rescue anchoring.
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Swift water
1. During swift water operations, a minimum of a PFD, whistle and helmet and appropriate footwear
is required. All persons entering the water should where practicable wear a wet or dry suit.
2. Activities around water (ie closer than 3m to swift water) require the person at risk to wear
personal floatation devices and helmet. (This includes high angle work over water).
3. Up stream spotters and down stream safety’s should be deployed during water operations.
4. Down stream safetys should have a throw bag.
5. The Duty Team Leader shall take a water sample if entry is made to any water that is potentially
or actually contaminated. The sample shall be forwarded for testing and the results notified to the
team and attached to the respective activity log.
6. Swift water Rescues shall use the Reach, Throw, Row, Go, Helo incident risk management
model.
7. Ropes must not be tied directly to members in swift water hot zones, unless the connection is
made via a quick release strap.
Generic
1. Technical configuration must be consistent to course standards and training.
2. All technical software/hardware (equipment) must be type-approved and used in accordance to

manufacturer’s specifications.
3. Vehicles may be used as anchors providing they are left in gear, engine off, keys removed and
held by DTL3, hand brake on, wheels chocked and attachment point is confined to chassis or
other approved attachment point. Tow bars must not be used. The vehicle may be locked at the
discretion of the DTL to ensure vehicles controls are not interfered with, depending on whether
ongoing access to the vehicle is required (ie radio or equipment access).
4. Operators are not to attempt other specialist rescue techniques outside syllabus unless they have
received specialist training and authorisation from the EMO or RM.
5. Operators are not endorsed to train other personnel in technical rescue unless they are qualified
instructors for the techniques for the technique / system.
6. All equipment must be checked upon completion. Any defects must be recorded in the type-
approved logs.
7. The person in charge of the activity must ensure all equipment maintenance and incident
reporting documentation is completed, and all equipment cleaned (where possible), checked, and
operational for use within 2 days. All equipment must be returned to store or trailer within the
same time frame unless approved by EMO or RM. (Note: this section differs for loan equipment).
8. A first aid kit and trained first aider shall be present at all rescue activities.
3
Key should be held by D.T.L or person in charge of the rope activities. Keys must not be held by any person
that is on rope or intending to be on rope or at the bottom of a rope.
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9. Personnel are not to smoke around equipment. (This includes PPE, rope and harnesses being
worn).
10. For all operations and training, a Safety Officer shall be appointed. This person shall be trained to
at least Responder level (preferably Technician).
11. Secondary lighting must be carried during all technical rescue and training activities at night.
12. All technical operations and exercises shall require the Duty Team Leader to provide a structured
briefing of the activity (e.g. SMEACTRQ).
13. All technical activities shall be debriefed sufficiently, using a structured format (i.e. DESC).
14. It should be noted, that unless operating during a declared Civil Defence emergency, the team
has no statutory power or protection during rescues. Any operational response outside a declared
emergency must be under the direction of a Constable or the Chief Fire Officer (or his/her
delegate).
15. The technical rescue cache will be securely stored. All personnel issued with the keys or swipe
card must ensure they are securely held, and not given to anyone else.
16. Replenishment of disposable items (light sticks, equipment paint, graphite powder etc.) shall be
notified to the RM by the Duty Team Leader.
17. Members are not permitted to carry out confined space rescues, unless qualified or under the
supervision of persons with appropriate qualifications.
3.3.1 References
Technology and techniques used at incidents will be those covered by the following texts:
 MCDEM: General Rescue and USAR Awareness Manuals

 Rescue 3 International Swiftwater Technician Manuals (Unit 1 and Advanced)
 Rescue 3 International Rope Technician Manual
 EMANZ student course manuals
 CMC Rescue Manual
 Other documents issued by NZ-RT training, standards and advisory groups
3.3.2 Standards of Compliance
All technical rescue ropes shall be certified to NFPA 1983:2001.
Members shall wear NRFA approved overalls and helmet and other required PPE when on the Rural
Fire-ground.
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3.4 Medical Protocols
All Responders and Technicians shall provide basic patient care in their attempt to preserve life,
prevent further injury and promote recovery to the best of their ability, skill and qualifications; without
compromising their own safety.
Documentation shall be completed for all patients receiving medical care. For multiple casualty
incidents a triage system shall be used (eg START), for routine incidents a patient report shall be
completed.
The care shall be in compliance with the current emergency care practices and procedures, including
the disposal of medical waste. The Health and Disability Commissioner (Code of Health and
Disability Services Consumers’ Rights) Regulations 1996 shall apply to all team members.
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4. Demobilisation Procedures
4.1 Stand-down
Pager messages should be prefixed with the words “Stand down”.
Upon Demobilisation or the conclusion of any activity, the Duty Team Leader shall:
1. Develop a demobilisation plan if required

2. Conduct a debrief of the activity/operation with the team
3. Appoint a team member to coordinate the servicing of equipment
4. Ensure the equipment servicing and documentation has been completed
5. Ensure the equipment, buildings and vehicles are left secure and clean.
6. Complete a Team Activity Log and forward to the RM.
7. Advise the RM of any issues, SOP deviations/breaches or CISD requirements.
4.2 Equipment Servicing
Any damage to equipment or defects must be reported to the EMO or RM and DTL within 24 hours.
Such affected equipment shall be kept but removed from service, tagged as defective and noted in
the appropriate form.
4.3 Incident Reporting
At all team activities, a Team Activity Log is to be completed by the person in charge and filed by the
appropriate person/s.
The Attendance Register shall also be completed as per Attendance Register section of these SOPs
Situation Reports and Incident Action Plans (Target Incident Action Plan System) shall be used where
appropriate.
4.4 Debriefing
Debriefing is a system of self-audit. It is primarily used after a specific team activity to establish the
Teams own interest and betterment, whether the plans, actions and equipment of the Team
performed well or require improvement.
A debriefing session can involve whole team input, the Team Management (Head of CDEM, EMO
and RM), or combined with other agencies. The session can be formal or informal as circumstances
dictate. A debriefing session after a major event should be chaired where practicable by an
independent observer to ensure objectivity.
As a general rule the Team have adopted the ‘DESC’ format of debriefing by John Heron. At the
conclusion of every team training session an informal debriefing will be held.
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Should the Team be involved in ‘Operational Activities’ a formal debriefing session is to be held,
including all Team members, not withstanding any external debriefing that the Manager and Team
Leader may be required to attend. This session should be chaired by the Duty Team Leader. Any
action points should be noted on the Team Activity Log.
4.5 Critical Incident Stress Debriefing
The Duty Team Leader or RM needs to be alert for any signs of Critical Incident Stress displayed by
any Team member, particularly if the operational deployment involved death or failed intervention
(e.g. an unsuccessful building search and rescue resulting in injury or death to any person including
Team members).
The PNCC provides a proactive policy that is comprehensive and systematic towards supporting
Team members who may experience an event that triggers and stress or anxiety disorders while
involved with the Team.
Following any Team deployment where traumatic events are experienced, a debriefing or counselling
session will follow for all Team members and participation is voluntary, although encouraged. The
session will be conducted by an appropriate health professional approved of and provided by the
PNCC (this may include the Employee Assistance Programme).
In some cases such a service will be provided in-group sessions to team members, while in other
cases such a service will be provided on an individual basis.
Should it be considered necessary (by the mental health professional concerned) this policy provides
for up to three (3) initial contacts between nominated team members and that mental health
professional. The nature of these contacts will vary, but typically may involve one initial debriefing
(group or individual) and/or assessment contact with two subsequent follow-up contacts (which may
not be in person – e.g. a telephone contact may be appropriate in some instances).
Any follow-up contacts beyond the initial three debriefing sessions must be authorised by the Head of
CDEM by an approach either by the affected team member or by the mental health professional. The
fact that a follow-up contact, or contacts have been made by Team members is to be treated with the
up most confidentiality by the Head of CDEM, EMO and RM.
Additionally or alternatively the PNCC Workplace Chaplin Team, Peer Counselling, and NZ Fire
Service Peer Support Team systems can be used.
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5. Equipment and Logistics
5.1 Personal Equipment
All members will carry the following minimum personal protective equipment which shall only be used
for official Rescue Emergency Support Team activities:
Number Item Description

1 pair Boots Leather, steel capped
1 Pair Leather debris gloves
1 Pair Goggles Fully encapsulated
1 Orange helmet With appropriate markings
2 pair Overalls Full length, polyester or cotton, red
2 Sources of light Torch, headlamp or green light stick
1 Whistle Preferably pealess type
1 Pen & paper (notebook)
1 Water bottle Hydrator is acceptable
1 Identification card PNCC CDEM card or USAR Orange Card (or ticket)
1 First Aid Kit 4x Surgical Gloves
1x Triangle bandage
2x Field dressing
PNCC provides personal kit to members of the Rescue Emergency Support Team to meet their
obligations under the Health & Safety in Employment Act 1992.
The personal kit issued remains the property of PNCC and must be returned upon demand or
discontinuation of Rescue Emergency Support Team membership unless otherwise authorised by the
EMO.
Failure to return issued equipment within a requested time frame (which will not be less than 5
working days) may result in the member being invoiced for the replacement value of outstanding
items and any associated debt collection fees.
It is the responsibility of the member to ensure the PPE kit is maintained in good order and any
defects reported to the EMO or RM.
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5.1.1 Overalls
2x pair to the meet industry best practice for use as a rescue or response team for the PNCC.
5.1.2 Safety Helmet:
1x PVC or ABC (NZS 5806 or equivalent international standard) Safety Helmet with chin strap. If
member wishes to have an alternative type helmet, PNCC can purchase this helmet from the
manufacture and bill that member at that cost.
5.1.3 Debris Gloves
1x pair of debris gloves with leather palm of glove.
5.1.4 Goggles / Safety Glasses
1x pair of fully encapsulated, impact resistant goggles or safety glasses
5.1.5 Footwear
Black leather safety boots which shall be steel capped. PNCC will subsidise these boots up to 50% of
the type used by rural fire teams. If a member wishes to have another type of boot, PNCC will
subsidise up to 50% of the cost of the Rural fire boot or 50% of the cost of the boot, which ever is the
less.
5.1.6 Torch
PNCC will supply one hand-held torch (not head lamp) to each responding member these are located
in the response trailer or in the CD store.
5.1.7 First Aid
PNCC will supply a personal first aid / medical equipment as set down by New Zealand Response
Team guidelines.
If the member wishes to have more in their kit than this list PNCC will not supply these items, but will
re-supply if this gear is used at an incident (not at training or an exercise). PNCC will supply a basic
first aid course and /or a refresher course for members as and when required to keep the member
current.
5.1.8 Wet Weather Gear
PNCC will supply a minimum of 6 sets of wet weather gear that will be located in the response trailer
or in the CD equipment shed.
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5.2 Team Equipment
In addition to Personal PPE, team equipment is provided which shall meet the requirements of NZ-RT
registration or any other formal registrations as required.
The Team will receive appropriate training for any provided equipment and shall not use it in a
manner inconsistent with approved training or manufactures procedures.
Refer to Commissioning Logs for a complete list of team equipment.
5.2.1 Loaned Equipment
Once a team member has completed probation they will be eligible to borrow equipment for the
purpose of skills maintenance. Members may only borrow gear that they are trained to use. And
members must not perform any technique that is inconsistent to team training and standards.
It is up to the DTL for the period the gear is being requested, to decide if the gear will be loaned,
unless the EMO or RM has approved the loan (in consultation with the DTL).
A loan form must be completed by the loanee and signed as soon as practical by the DTL who will be
on duty for the period the equipment is loaned. It is preferred that this is done no later than the
Tuesday prior to the equipment being loaned and in time to be announced at the Tuesday night
briefing.
If the loan form is completed after the Tuesday prior to the gear being loaned, it is considered as
short notice. Where short notice is required, the loanee is responsible for notifying all eligible
members as soon as the loan has been approved.
All members who are sufficiently trained to practice the techniques covered on that day will be
permitted to attend training.
The loaning of equipment is for completing extra hours and skill in that discipline, it is not for
recreational activities. Members should be encouraged by the DTL, RM and EMO to complete extra
training in all other disciplines as well (not just focusing on the one discipline).
All loaned equipment must remain within 15 minutes of the primary meeting place, if equipment is
required to be outside of this area, then the Duty EMO must provide approval prior to equipment
leaving the area and the DTL advised.
Returning equipment:
Once the equipment is returned the DTL shall sign the loan form to confirm the equipment is returned,
serviced and available for further use. Form is then placed in the equipment folder.
The loanee shall on the same day service equipment. It must be cleaned, serviced and ready for use.
It will be deemed to be misconduct if the equipment is signed as returned, serviced and ready for use,
and it is not.
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5.2.2 Equipment Insurance
Any equipment that is damaged or stolen during lawful Team activities is covered by the Councils
insurance. If the member was negligent in the care of the items (loss or damage) the insurance
company may have recourse on the loanee.
5.3 Commissioning Equipment
Equipment should not be used before it has been commissioned. Equipment commissioning
database or log shall be kept containing, but not limited to the following information:
 Date of commission/manufacture
 Specifications and equipment description (make/model)
 Serial number or unique identifier/code.
 Replacement/Value/Cost.
 Equipment limitations/specifications
 Life expectancy of the equipment/remove from service date
Team equipment will be identified a yellow label which has the word “REST” and a unique number
(DSN4) recorded. Other information, such as strength, diameter, length, etc may be also recorded.
An additional label or information may be used to indicate swift water items so they are not mixed with
Technical Rope Rescue equipment.
Technical product sheets shall be kept on file and accessible for members to review as needed.
4
DSN = Date Serial Number (ie year + day of year eg 03001 = New Years day 2003)
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5.4 Equipment Inspection, Logging and Maintenance
The DTL shall ensure any equipment is inspected after use, servicing is carried out as required and
details recorded on the Team Activity Log or in an approved electronic systems.
In emergency situations it is not always reasonable to inspect gear prior to use, however the team
shall not use pre rigged systems (other than approved equipment), therefore each component is
considered inspected as it is used and the system is tested prior to use.
When rigging systems, care must be taken to ensure all equipment is operating as per the
manufacturers’ specifications. If there is any doubt as to the condition of any equipment, it shall be
removed from service for further inspection.
Any damaged or defective equipment must be recorded on an approved form, on the Team Activity
log, and the DTL notified as soon as practical. The EMO or RM should be notified within 24 hours.
Damaged or defective equipment shall be kept, but removed from service and tagged as defective.
Six monthly audits shall be carried out and logged to ensure gear is being maintained in accordance
to manufacturers’ specification and industry acceptable standards.
5.5 Decommissioning Equipment
Equipment that is damaged or is in unknown condition shall be tagged and immediately removed
from the cache.
Once equipment has been approved for decommissioning it shall be recorded on the commissioning
logs with the date and reason. All REST labels are to be removed and replaced with black marking
tape which is to remain in place permanently, even when the equipment destroyed or disposed of.
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6. Personnel Management
6.1 Code of Conduct

D
6.1.1 Dress Code:
Standard operational dress is full-length rescue overalls and steel cap boots (preferably black)
accompanied by PPE.
Overalls and boots should always be tidy in appearance and worn correctly (not tied around the waist
unless in private). It is the responsibility of the member to maintain clothing and PPE to an operational
status.
Non operational dress consists of team t-shirt (a jacket or jersey may be worn over top) and tidy
dress.
No member shall take illegal narcotics, smoke or act in an unprofessional manner while wearing team
or NZ-RT apparel.
No member shall consume alcohol while wearing team or NZ-RT or apparel unless with the prior
approval of the EMO, RM or their delegate.
Overalls or uniform shall not be worn in public licensed premises or while dining in at any restaurant
unless with the prior approval of the EMO, RM or their delegate.
6.1.2 Behaviour
Members shall act in a professional manner when in the view of the public (no swearing, spitting,
verbal abuse etc). Under no circumstances shall ones action compromise the professionalism of the
Team, safety or well-being of fellow members, workers or public; physically or mentally.
Members shall not act in manner that may affect any property belonging to the PNCC, the team or its
members.
Any intentional damage caused by an individual to team or personal equipment shall be repaired or
replaced by the individual and will be considered misconduct and subject to disciplinary procedures.
Members shall respect and follow the chain of command at all times.
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6.1.3 Smoking policy
To ensure that the team complies with the Smoke-Free Environments Act 1990 and amendments,
members are prohibited from smoking in all buildings and vehicles occupied or operated by
Palmerston North City Council.
Members are not permitted to smoke while wearing any team apparel or uniforms and must not
smoke while near team equipment.
Members wishing to smoke must remove or cover all team apparel and move away from both team
cache and other team members who are wearing team apparel which is visible.
6.1.4 Use of Palmerston North City Council computers
Team members have access to the team laptop, EOC computers and the PNCC network, and are
subject to PNCC policy MT08/01.
MT08/01.2 - The standard for PC hardware is IBM compatible machines. Where a user wishes to
deviate from the standard, a full justification should be submitted to the [PNCC] Management Team.
MT08/01.4 - Training for all PC users in basic housekeeping of their PCs including Windows basics,
backups, directory management and use of specific applications should be undertaken.
6.1.5 Software use and distribution
Team members who use the PNCC network are subject to PNCC policy MT/58.
MT/58 - The use of any software shall be strictly in accordance with all terms and conditions of the
licence associated with the product and shall be approved for inclusion on the network by the
Cooperate Policy Unit.
MT/58.3 - Other forms of non-commercial software such as ‘freeware’, ‘shareware’ or other software
that is generally available in the public domain, through electronic bulletin boards or internet, are not
to be installed on or distributed from any Council PC’s without approval of the Corporate Policy Unit.
MT/58.5 - Where files using approved software have been created/updated off-site and need to be
saved onto a PC connected to the network, those files must first be checked for viruses by running
the disc through a virus checker prior to being saved on the local/network drive.
MT/58 Acceptable use - The following are a list of acceptable uses of a PC-based software for
Council business purposes:
 Use of computer based tools to carry out a range of routine tasks such as document
production and reproduction, faxing, electronic mail, etc;
 Access to both centralised and network-based computer resources such as Corporate Vision,
Knowledge Base, etc;
 Facilitate the production of range of standard business documents including reports, letters,
memorandums, spreadsheets, presentations, etc;
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 Monitor and manage infrastructural and environmental systems such as security, telemetry,
computer network, telephone system, etc.
Note that all business documents created from PC-based software must be stored on a network drive
to ensure continued security, availability and reliability of the information through the disaster and
recovery procedures in place within the Information Service provider.
Council business documents must not be stored on local hard drive of any PC.
6.1.6 Internet access and use
The team login has been granted access to the internet to enable members access to information
which will assist them in completing their training requirements. It may also provide important
information before deploying to an operation.
Any internet access must comply with PNCC policy MT/37.
MT/37 – The use of the internet for the purpose of research and access to information is encouraged
for legitimate Council business use.
MT/37.1 – The Palmerston North City Council has the right to monitor and view all use of the internet
MT/37.3 – Non compliance with this policy and procedures will invoke disciplinary procedures.
MT/37.4 – Staff must act in the best interest of the organisation.
MT/37.5 – Internet resources are provided to effectively carry out legitimate Council business
activities. Limited private use is permitted within the acceptable and unacceptable use guidelines with
this policy, but is a privilege not available as of right.
MT/37 Acceptable use – The following are acceptable use of the Internet for Council business
purposes:
 Obtaining patches and other software updates from vendors from whom support as been
purchased.
 Obtaining software from other sources provided such software is obtained verified,
authenticated and installed in accordance with Council’s Software Use and Distribution policy
[MT/58].
 Researching issues relevant to the business of Council.
 Participation in forums, news groups and other information exchange for the purpose of
improving your professional knowledge or skills.
 Establishment of facilities to allow information which Council chooses to make available to

parties outside of Council to be shared and/or distributed in an appropriate manner.
 Limited personal use of the internet during lunch breaks or outside working hours, for any
purpose other than those listed in the “unacceptable use” section below. Personal use of the
internet is a privilege granted by Council and has significant cost associated with it. This cost
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will be monitored and personal use limited or withdrawn if necessary due to abuse or
excessive cost.
MT/37 Unacceptable use – The use of the Internet in a manner which is unacceptable will result in
disciplinary action.
Unacceptable use includes:
 Any activity which interferes with Council business or other legitimate activities of anyone
using the Internet, or any other network or system which may be accessed through this facility;
 The downloading , storage or distribution of obscene, pornographic, offensive or objectionable

material;
 The downloading or transmission of any software product without proper authorisation.
 Commercial or business use for any business other that Council or its Customers.
 Any use of the Internet in order to obtain access to any network or system in a manner that
violates the policies of the owner of the network system.
 Any use of this facility to engage in illegal and/or unethical activities.
 The unauthorised sharing or distribution of any software or other information which belongs to
the Council.
 The display or transmission of any ethnic slurs or communications that may be construed as
harassment or disparagement of others.
 The use of Council resources to solicit or convert others for commercial ventures, religions or
political causes, outside organisations or other non-job related solicitations.
6.1.7 Electronic mail (Email)
Email is made available to assist with receiving and sending information during deployments by the
DTL. Email access is subject to PNCC policy MT/16.
MT/16 – The use of electronic mail as a means of internal and external communications is
encouraged for legitimate Council business.
MT/16.2 – All e-mail will pass through a security product for the purpose of:
 Eliminating all known viruses.
 Monitoring and filtering all incoming executable and video files.
 Attaching a cautionary statement on all outgoing e-mail.
 Restricting the size of all incoming e-mails to10 mb.
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In addition to the unacceptable use policy of “Internet access and use”, the following is also deemed
unacceptable use of electronic mail.
 Passing on chain letters, for example, everyone who passes on this message will receive
good luck;
 The distribution of any unapproved executable files (including public domain shareware and
freeware programs).
 Representation of employee personal opinion as being those of the Council.
 Sending email from another employee’s PC with the deliberate intent of disguising the real
identity of the sender.
6.1.8 Remote access
To enable members to access e-mail and the Councils network when away from the EOC, remote
access is provided which is subject to PNCC policy MT73/01.
MT73/01 Access to web mail:
 User must ensure security of password by using alpha numeric, upper case and lower case.
 Home PC must have an IT approved virus control.
 Users must abide by Council’s e-mail policy.
 User agrees to monitoring of use.
 The council accepts no liability for payment of Internet access, servicing or support of home
PCs.
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6.2 Recruitment
Recruiting will be carried out annually or where numbers are required (less than 8 team members
remain) or as required by Head of CDEM. This process will be conducted by members of the team,
with support (including financial where required) of the EMO.
A recruitment plan will be drawn up which will include, but is not limited to prerequisites, physical
fitness, experience, knowledge and skills, ability to work well with others, ability to learn and retain
information, ability to deal with stress during and after incidents.
STAGE 1: Public Awareness
Advertisements in local papers, radios, posters and public displays.
STAGE 2: Open Night
Hold information / open night. Provide application forms.
STAGE 3: Screening Process
Application forms processed. Interviews and selection of individuals.
STAGE 4: Recruits Course
Recruits go away for weekend of team building and basic skills.
STAGE 5: Probation Period
Recruits chosen from Recruits Course & commence 5 month probation.
STAGE 6: Operational Status
Recruit completes Support Crew requirements & undertake Responder training.
The EMO and RM have the authority to take on new recruits as required (i.e. if an operational
member leaves during the year, the team may take on an individual new recruit; by-passing stages
1-4)
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Upon the recruit being accepted as support crew or higher position (having met requirements), and at
the request of the member the EMO shall send their employer a letter requesting their availability for
emergency response during work hours.
6.2.1 Previous Experience
Any person already having previous experience in rescue or Civil Defence (eg transfer from another
team), can apply to the training officer to request recognition of prior learning and have training
modules cross-credited. The Training Officer will make this determination in conjunction with the EMO
and RM.
Cross crediting of qualifications does not remove the requirement to undergo probation; however at
the end of probation the new member would automatically obtain the relevant operational rank,
although an assessment of currency and bridging modules may be required to ensure familiarity with
REST equipment and procedures.
6.2.2 Member Requirements
Due to the complexities of the legal doctrines “Duty of Care” and “In Loco Parentis”, members should
be at least 18 years of age, although it is preferred that members are 20 years old or older.
Where applicants are under these ages, the Head of CDEM, EMO and RM may make exemptions
based on the merits of the individual and associated factors.
Each team member shall declare in writing they are medically fit for operational duty, and shall
undergo and pass all physical fitness testing as set out below. Medically fit, for the purpose of this,
and related, document/s shall be defined as:
“Having no medical or psychological condition or ailment that could negatively affect ones ability to
perform at emergency incidents; or where a medical condition exists, it is effectively controlled by
physical or psychological means.”
Any person having a medical condition shall not be precluded solely because of the medical condition
unless it negatively affects their ability to perform at an incident.
The Head of CDEM may require any member at any time to undergo a medical examination to
determine suitability for operational duties; the Council shall reimburse the cost of the examination.
For example asthma can be interpreted as a medical condition, but provided the member can
effectively control the condition with inhalers or other means they shall be deemed medically fit.
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Physical fitness testing will comprise of the following:
Test Criteria
move (carry or drag) a 70 kg mannequin (or weight) 25m within 60
Carry or Drag Manually seconds
Vertical Climb Climb a ladder extended to 3 levels (floors) with a 20kg pack while
belayed (full body harness).
Raise/Lower Raise (hand over hand), a 20 kg weight 3m vertically, on a single

pulley system within 60 seconds, hold weight for 30 sec and lower
safely
Back Care Raise and Lower a fully loaded stretcher correctly (back
management) with 3 other members
Carry 20 kg weight in one hand and walk non stop for 200m
Stretcher Carry
Swim Swim 50 metres in less than 90 seconds (Support Crew exempt)
Testing will be carried out on a date and time specified in the training plan, with no less than three
weeks notice.
Any member not competent on the first attempt shall be offered a re-sit session at a time and date
decided between the member and RM. Should this occur, that member shall continue to train with the
Team, but will not be considered an operational member until a positive re-sit is achieved.
6.2.3 Recruit Status
There is a five month probationary period in place (excluding holiday periods) for all new members.
This is measured from the recruits first training session. During this period, recruits must attend 80%
of all training sessions including weekends (where possible).
Upon acceptance as a probationary recruit, members shall be provided minimum PPE. This will
consist of recruit overalls (non identifiable), helmet, and gloves. A subsidy will also be available for
safety boots as per normal policy.
Further equipment will be issued after completion of certain training sessions or unit standards, e.g.
fully encapsulated goggles and dust masks for USAR courses.
Upon completion of probation, members will be considered as recruits (not probationary recruits) and
will be supplied any remaining PPE and additional team kit as available (bags, t-shirts, IDs, keys, etc)
A feedback session between the recruit and RM shall take place approximately halfway through the
probationary period to discuss performance, issues and progress.
Recruits who fail to meet team standards in competency, teamwork, attitude or attendance may be
released without further notification.
Page 65 of 78
6.2.4 Recruit Training
Where possible all members of the team must achieve and maintain the Support Crew qualification
within six months.
The Recruit after completion of Support Crew training requirements is then deemed operational and
may provide operational support at incidents, and also attend rescue exercises and carry out
functions to which they are qualified and authorised to do so.
The following table lays out the training required by recruits to progress to Support Crew.
Qualification Competency Unit Standard Number

REST Fitness Test
REST SOPS Exam
Intro to CDEM 7334
Support Crew
Personal Readiness 528

Health & Safety 497 or 10425
Stress Management 12355
Use of radios 4573 or 11282
Introduction to CIMS 17279
First Aid 6400, 6401, 6402 or 14470, 14471
6.3 Long Service Awards
Members who have provided five (5) years continuous service (no single continuous leave period
longer than 6 months, or a series of leave totalling more than 8 months) are eligible to receive a Five
Years Long Service Certificate which shall include the following:
“In recognition of ___________ five years continuous service to the Palmerston North’s
Rescue Emergency Support Team”
Members who have provided ten (10) years continuous service (no single continuous leave period
longer than 6 months, or a series of leave totalling more than 12 months) are eligible to receive a Ten
Years Long Service Plaque which shall include the following:
“In honour of ___________ ten years continuous service to the Palmerston North’s Rescue
Emergency Support Team”
Long Service Awards are presented during the formal section of the REST Annual Awards evening
Page 66 of 78
6.4 Criminal Record Checks
At the discretion of the Head of CDEM, applicants may be subject to a Department of Courts Records
Check or any equivalent check.
Any person who is a current member/employee of the New Zealand Fire Service, New Zealand
Police, New Zealand Defence Force, New Zealand Customs Service, Department of Corrections or a
registered ambulance officer with the New Zealand Ambulance Board may be exempt from the
vetting policy as these organisations already have existing vetting systems in place.
The information provided to the Head of CDEM shall determine whether or not the applicant is of
suitable character to be accepted as a team member. Common sense will dictate the outcome of the
decision.
6.5 Disciplinary Procedures and Dismissal
Where any person governed by this document, is in breach of sections of these SOP’s, it shall be
deemed a disciplinary procedure.
6.5.1 Disciplinary Action
The RM and if appropriate the Duty Team Leader are responsible for reviewing the situation and
determining the appropriate disciplinary action. This must be done after listening to the members’
viewpoint.
The EMO shall be informed of any pending disciplinary action before action is taken other than
immediate stand down which the RM shall report as soon as practical after action has been taken.
Disciplinary action may include, but is not limited to: downgrading of rank (e.g. Team Leader to
Responder), additional mandatory training, suspension or termination of operational status or
suspension or termination from the rescue team or any other means deemed necessary. The RM
shall recommend the appropriate disciplinary action and consult with the EMO before carrying out
disciplinary action.
At any disciplinary meeting either party may have a witness present if they wish.
If a formal warning is issued the following points must be clearly stated as per PNCC policy MT/14:
 What the problem is
 The expected improvement
 The time frame for review
 The consequences which will follow if there is no improvement (eg dismissal)
Any disciplinary action against a member shall be recorded on their personal file. The decision may
be appealed to the EMO in writing within 7 days of the decision.
Page 67 of 78
6.5.2 Dismissal
Any member dismissed from the team is required to return all property issued to them, to the RM or
the EMO. Failure to return any property may result in the individual being charged for the property not
returned, including any costs incurred in doing so (such as debt collection fees).
All logos, ID & access cards, files (hard copy or data) remain the property of PNCC.
6.6 Resignation
Any member resigning from the team is required to inform the RM in writing and must return all
property issued to them. Failure to return any property may result in the individual being charged for
the property not returned, including any costs incurred in doing so (such as debt collection fees).
All logos, ID & access cards, files (hard copy or data) remain the property of PNCC.
Page 68 of 78
6.7 Health and Safety
6.7.1 PPE Supplied
See section 5.1 Personal Equipment
6.7.2 Alcohol and Drug Use
No member shall take illegal narcotics during any team activity and/or, representing the team or
PNCC, or respond under the influence of any illegal substance.
No member shall consume alcohol during any team activity (unless social and with authorisation of
the EMO, RM or their delegate) or respond under the influence or alcohol.
6.7.3 Accident Register and Accident Investigation
Should and accident occur during any team activity, an Accident Register form shall be completed as
soon as practical after all necessary actions have been taken to ensure the safety (physical and
emotional) of anyone present has been completed.
The Accident Register shall be completed accurately without influence or coercion by any other party.
Any intentional false statements will be considered serious misconduct.
Accidents and Incidents are to be reported directly to the EMO and RM within 24 hours of occurrence,
preferably as soon as possible.
The EMO or RM may conduct an investigation within the team which may result in disciplinary action
if negligence by any member is identified. Equipment may be required to be seized, or examined in
situ.
Any injury causing serious harm as defined by the Health and Safety Employment Act 1992, must be
reported to OSH and the EMO and RM within 24 hours of occurrence. The accident scene must be
isolated to minimise disturbance prior to investigation.
All team members shall comply with the Health & Safety Policy of PNCC.
Page 69 of 78
6.7.4 Identification of Hazards and Risks
During training or operational deployment, a S/O should be appointed, however it is the responsibility
of each member to act in a manner to minimise potential hazards to themselves, fellow members and
the public.
All members have the right to call a safety “STOP”, if the safety of any persons is compromised.
RAMS forms should be completed for all training away from regular training sites.
6.7.5 Vaccination
There is currently no vaccination policy for team members. This policy is currently under review and if
vaccinations are deemed to be required to meet Health & Safety requirements, PNCC will consider
options to ensure members are vaccinated.
6.7.6 Accident Compensation
Members of the team are considered to be employees of PNCC for the first week’s compensation
under an injury claimed under the Accident Compensation Corporation. ACC compensation takes
effect after the second week.
Page 70 of 78
7. Training
7.1 Annual Plan
Suitable training will be made available to all members in accordance with the principles of a good
employer and to meet organisational outcomes (PNCC policy MT53)
The aim of having a structured training plan is to ensure that all personnel are competent in all areas
of response to meet PNCC Health and Safety requirements, Civil Defence and Emergency
Management Act 20025, and best practices as set down by MCDEM.
It is the responsibility of the RM to ensure all training needs are incorporated in the annual training,
although this may be delegated to a Training Officer.
7.2 Annual Plan Requirements
Each year the annual training plan will be prepared by the Training Officer and approved by the
Rescue Manager. This should be completed before November each year and outline the scheduled
training for the following calendar year (January to December)
The training plan shall allocate lessons in advance to enable instructors to prepare quality lessons in
advance.
7.2.1 Revalidation
All operational members are required to maintain their skills to an operational level, which may be
achieved through scheduled trainings, exercises, courses and skills maintenance. Every team
member is required to record team activities in their Personal Activity Logs. Members may also
include activities outside of the team, e.g. relevant tasks at work as signed by supervisor.
Logs may be reviewed at any time by the RM, EMO or other person acting on their behalf to ensure
skills are being maintained to a suitable standard. Where the logs fail to provide adequate prove of
competency, or at the discretion of the RM or EMO; members may be asked to undergo formal
revalidation with no less than 3 weeks’ notice.
The EMO shall appoint a suitably qualified person to conduct the formal revalidation to ensure that
each member is treated fairly during the process.
Any member unsuccessful during the first attempt shall be temporarily recognised as Support Crew
until a successful revalidation is completed. This will not exclude those members from attending
training events in any other skill set or being used as support crew in their “not yet competent” skill
set.
Revalidation may also be substituted by attending suitable course respective to members level or
higher.
5
s. 17 (1) (b) – “Functions of CDEM Groups” relates to the competence and suitable training of
personnel in CDEM Groups. It explicitly provides for the training of volunteers
Page 71 of 78
The following tables provide guidance on skills that are subject to revalidation. Fitness tests and
REST SOP exams are in addition to the tables below.
USAR & General Rescue
Competency Competency
General Rescue Quiz (min 70%)

Blanket Stretcher
USAR Awareness Quiz (min 70%)
Lashing Stretcher – Basket
Knot: Clove Hitch Lashing Stretcher – Board or NATO
Knot: Figure 8 follow through Line & Hail Search
Knot: Figure 8 on the bight/loop Stretcher pass over debris
Knot: Chair knot Rubble crawl
Knot: Vertical Lift 2 Point Lower
Knot: Alpine Butterfly

4 Point Lower
Knot: Double Fisherman’s
Single Point Lower
Knot: Tape knot
Ladder carry, raise and lower (3 person)
Knot: 3 wrap prussic
Ladder Securing (head and/or foot)
Knot: Italian hitch Ladder ascend & descend
Swift water Rescue
C Spine Rolls Towed Swimmer
Defensive Swimming Contact Rescue
Aggressive Swimming V Lower

Responder
Technician
Throw Bag (twice in 20 secs – 20m) Boat Wraps (Knowledge)
Entrapment Drills Vehicle Rescues (Knowledge)
Tensioned diagonal / Zip Line Low Head Dam Rescue (Knowledge)
Continuous Loop Boat on Tyrolean
Boat on Tether (2 or 4 point) (Knowledge)

RDC operations
Page 72 of 78
Rope Rescue
Rig edge line Pick Off Rescue (incl ARES harness)
Rig safety system Change over – descend / ascend
Rig working system Change over – ascend / descend

Responder
Technician
Descend Personal knot pass – descend
Ascend Personal knot pass – ascend
Operate emergency recovery system Heavy rescue – stretcher / attendant rigging
Operate safety system (belay) Heavy rescue – safety system rigging
Heavy rescue – lowering system rigging
Heavy rescue – raising system rigging

Heavy rescue – system knot pass lowering
Heavy rescue – system knot pass raising
Reeving Highline
7.2.2 Exercises
The team shall undergo at least 2 CDEMG approved response team exercises per year if possible.
Occasionally Palmerston North CDEM may be responsible for organising and running any such
event. In this case, PNCC management will meet any reasonable costs in association with running
the exercise. It is at the discretion of PNCC management as to whether or not this money is
recoverable from teams attending the exercise.
7.3 Training Frequency
Generally, training sessions will include:
 2C’s (Concerns & Celebrations)

 Administration
 Knots Practice, First Aid refresher or other approved skill
 Duty Team Leader briefing on evening activities
 Session content
 Equipment checks and maintenance
 Debrief
All members must attend at least 60% of the training during the year, except those on probation who
require 80% during their probationary period and Support Crew who must attend 25%.
Page 73 of 78
7.3.1 Team Activities
Other activities on the training calendar may also include
 Graduation Night (formal evening)

 Annual Awards Evening (informal evening)
 ES Visits (Police, Fire, Ambulance, Helicopter, Coastguard, Task Force 1, etc).
 Fun nights (rock climbing etc).
 Quarterly Team Meetings
 Flexi-Sessions (blanks within the Training Plan for remedial needs etc)
 External courses (swift water, first aid, etc).
 Public displays
7.3.2 Skills Maintenance
Members are encouraged to undergo Skills Maintenance outside of scheduled trainings and should
be encouraged by the DTL, RM and EMO to complete extra training in all disciplines not just focusing
on one favoured discipline.
Equipment may be loaned to assist with Skills Maintenance as per the “Loaned Equipment” section
and is not to be used for recreational activities.
Skills Maintenance may include any aspect of the team response, including but not limited to swift
water, flood, rope, USAR, rural fire, CDEM and driver training.
7.3.3 Leave
Upon completion of probation requirements, members may apply for leave under the following
guideline:
Leave Period Re-Entry Requirements

Up to 1 month (excluding Christmas Break) No requirement
1 month to 3 months Observed at training sessions, some upskill
may be required to bring up to operational
level.
3 months to 6 months Revalidation may be required.
Greater than 6 months On approval of EMO or RM on a case-by-
case basis – return conditions to be
dependant on member practising skills while
on leave.
All requests for leave shall be made in writing or email to the RM who shall advise the EMO.
Leave greater than three months shall require the member to return all issued kit or as agreed with
EMO or RM and that member.
Page 74 of 78
7.4 Training Progression
Rank Competency Unit Standard Number Qualification

REST Fitness Test
REST SOPS Exam
Intro to CDEM 7334
Support Crew
Personal Readiness 528

Health & Safety 497 or 10425
Stress Management 12355
Use radios 4573 or 11282
Introduction to CIMS 17279
First Aid 26551 and 26552, or 6400, 6401,
6402 or 14470 and 14471
USAR Awareness 18156
Orange Card Rope Access

General Rescue 20473 and 24500, or 10618
FRSITO USAR Response

CD rescue Function 7317
Responder
LGITO Certificate in
Emergency Rescue
Storm Response 23694
Rope Awareness 20536
Rope Responder 20537
Safety at Rural Fire 3285
Swiftwater Responder Cert. Rescue 3
Flood Safety 22298
Rope Technician 20538

Rope Specialist 20539 Orange Card Rope
Swiftwater Technician Unit 1 Cert. Rescue 3
Technician
Aircraft Safety 20388

Flood Response 22297
Specialist
Basic Risk Management 20146

Approved BIT course
Leadership 23698
Page 75 of 78
Roles & Functions of CIMS 22445 or 17280

Coordinate Emergency Activities 16803
Orange Card Response

Coordinate Emergency Teams 16808
Team Leader
CD Controller Powers 7335

Formal Meetings 9678
Incident Reporting 3490
Conduct Operational Briefings 23690
Leader
Knowledge of CDEM Response Driving 23692
PNCC Approved Driver
Members may complete additional units to complete qualifications such as the National Certificate in
Specialist Rescue (Rope Technician), National Certificate in USAR (Rope Operations, Response
Leader or Medic)
7.5 Training Logs
Personal Activity Logs will be maintained by each member and will be valid evidence toward the
annual re-validation.
Personal Activity Logs should specify the activities undertaken by the member completing the form,
not the activities of the entire team. Logs that fail to clearly reflect the activity of the member can not
be used as evidence towards annual revalidation.
The Team Activity Log will outline the overall activities of the team and in conjunction with the
attendance register, will be consider the training record.
7.5.1 Attendance Register
At the start of each team activity the DTL or a nominated person will perform a role call or head count
and record the details as per below on the Attendance Register, or in an approved electronic system.
Mark Explanation
P Present
Pa Present but partial absent with prior apology
A Absent with prior apology
L Late with no prior apology
X Absent with no prior apology
V Vacation or authorised leave by RM
- Absent but attendance not required, e.g. course, skills maintenance or operations.
The DTL must receive apologies from a member if they are unable to attend training or are intending
on been late.
Page 76 of 78
In an event that a member registers three “X” in one training year, or three “L”, disciplinary action may
take place.
Members wishing to request leave shall do so by writing (or email) to the RM prior to the time
required. If permission is not given and the member fails to turn up they will be marked with an “X” or
“L” as appropriate. The RM shall not refuse any reasonable leave requests.
If leave is granted the members attendance of 60% (80% for recruits) will not be recorded against the
leave period.
Members shall arrive to training with full PPE ready for deployment and if on time marked as a
present “P”.
Any member who is unable to attend training because of official team activities (eg meeting or
courses) will also be marked as “P” if authorised by the RM.
7.6 Trainer Qualifications
Trainers must hold the appropriate qualifications in the subject being taught. Where possible it is
preferred Trainers hold a qualification above the level at which they are teaching.
Trainers should have attended and passed a Basic Instructional Techniques course and hold
standard 4098 - Use standards to assess candidate performance.
Page 77 of 78
Membership Agreement
This is to confirm that I _________________________ (team member), have read and understood
the Palmerston North City Council Rescue Emergency Support Team Standard Operating
Procedures and agree to the procedures and responsibilities laid down therein.
Standard Operation Procedure version ______________ (or as attached).
Signed _________________________ (member) and
_________________________ (Rescue Manager)
Date ___________________
Copy to be retained by the team member, original to be placed on personal file.
Page 78 of 78

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Standard Operating

0. OVERVIEW ........................................................................................................................................................... 2

2.2.2 Activation............................................................................................................................................................. 37

6.2.1 Previous Experience............................................................................................................................................. 64

2IC 2nd In Command

PPE Personal Protective Equipment

1.1 SOP’s Approval

Stewart Davies: Date:

No Date of Entry Summary of amendment Effective Date

2 Changed references to USAR and NZ-RT. Altered

1.2 SOP’s Review

 Manawatu-Horizons Civil Defence Emergency Management Group Office

1.3 Response Team Function and Coverage

The purpose of the team is to:

1.4 Team Structure

Lead Agency / Incident Controller

Duty Emergency Non operational roles

Support Responders Technicians Other

Support Crew, Responders or Technicians may also be Communications specialists or Medics; in

1.4.1 Owning Organisation

For administration issues, the primary contact is:

1.4.2 Rescue Manager

Reporting to: Emergency Management Officer (Rescue)

Responsible for: All REST members

Delegation in absence: Duty Team Leader

Qualifications: REST Technician (Team Leader preferred)

Personal attributes: Skills in time, personnel and resource management

Role & responsibilities:  Manage the Rescue Emergency Support Team

 Annually audit equipment maintenance logs, personal logbooks, and

Appointment: Appointment of this position is by team nomination. The EMO then

A special meeting must be called if it becomes necessary to appoint a

1. The EMO is concerned with the action or conduct of the Rescue

1.4.3 Duty Team Leader

Reporting to: Rescue Manager

Responsible for: Support Crew, Responders and Technicians

Delegation in absence: Other Duty Team Leader or REST Technician as directed

Qualifications: REST Technician (Team Leader preferred)

Personal attributes: Leadership and Motivation

 Keep a complete record of incident events in notebook

Appointment: Appointment to this position is by roster or approved substitution - and

1. Requested to do so by 75% of the team membership.

Reporting to: Duty Team Leader

Responsible for: Support Crew, Responders and Technicians

Delegation in absence: Any qualified member

Qualifications: REST Responder (Technician preferred)

Personal attributes: Leadership and Motivation

Role & responsibilities:  Provide deputy or alternate command at activities

1.4.5 Safety Officer

Reporting to: Duty Team Leader

Responsible for: Nil

Qualifications: REST Responder (Technician preferred)

Personal attributes: Observant and Alert

Reporting to: Duty Team Leader

Responsible for: Nil

Delegation in absence: Nil

Qualifications: REST Technician

Personal attributes: Observant and Alert

Role & responsibilities:  Perform technical rescue or emergency support skills

Appointment: Appointment and duration to this position is by recommendation of the

Technician may be required to stand down from this position if asked to

1. Disciplinary action is brought against the Technician.

Reporting to: Duty Team Leader

Responsible for: Nil