7456 RealPOS80c Hardware Service Guide

NCRRealPOS80c
Release1.2
HardwareService
B00500001358 IssueC
TheproductdescribedinthisbookisalicensedproductofNCRCorporation. NCRisaregisteredtrademarkofNCRCorporation. NCRRealPOSisatrademarksofNCRCorporationintheUnitedStatesand/orothercountries. ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software, andfirmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutprior notice. Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsofthe world.Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument, consultwithyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent. Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization, andvalueofthisbook. Addresscorrespondenceto: Manager,InformationProducts NCRCorporation 2651SatelliteBlvd. Duluth,GA30096 Copyright2002 ByNCRCorporation Dayton,OhioU.S.A. AllRightsReserved
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,system integrators,andfieldengineers. Notice:ThisdocumentisNCRproprietaryinformationandisnotto bedisclosedorreproducedwithoutconsent.
Safety Warnings
Servicing Caution: Thisproductdoesnotcontainuserserviceableparts. Servicingshouldonlybeperformedbyaqualifiedservicetechnician. Fuse Replacement Caution: Forcontinuedprotectionagainstriskoffire,replaceonly withthesametypeandratingsoffuse. Attention:Pourprveniretvousprotgercontreunrisquedefeu, remplacerlafusibleavecuneautrefusibledemmetype,seulement. Power Supply Cord Used as Disconnect Means Caution: Thepowersupplycordisusedasthemaindisconnect device.Ensurethatthesocketoutletislocated/installednearthe equipmentandiseasilyaccessible. Attention: Lecordondalimentationestutiliscommeinterrupteur gnral.Laprisedecourantdoittresitueouinstalleproximitdu matrielettrefaciledaccs.
ii
Lithium Battery Warning Caution: Dangerofexplosionifbatteryisincorrectlyreplaced. Replaceonlywiththesameorequivalenttypeasrecommendedbythe manufacturer.Thebatteryisrecyclable.Attheendofitsusefullife, undervariousstateandlocallawsitmaybeillegaltodisposeofthis batteryintothemunicipalwaste.Contactofficialsforrecyclingoptions orproperdisposal. Attention: Ilyadangerdexplosionsilyaremplacementincorrectde labatterie.Remplaceruniquementavecunebatteriedummetypeou duntyperecommandparleconstructeur.Mettreaurbutles batteriesusagesconformmentauxinstructionsdufabricant. Battery Disposal (Switzerland) RefertoAnnex4.10ofSR814.013forbatterydisposal. IT Power System ThisproductissuitableforconnectiontoanITpowersystemwitha phasetophasevoltagenotexceeding240V. Peripheral Usage Thisterminalshouldonlybeusedwithperipheraldevicesthatare certifiedbytheappropriatesafetyagencyforthecountryofinstallation (UL,CSA,TUV,VDE)orthosewhicharerecommendedbyNCR Corporation. Caution: DONOTconnectordisconnectaprinter,keyboard,orany otherterminalpoweredperipheralwhiletheterminalispoweredon. Doingsomayresultinperipheralorsystemdamage. Environmental Consciousness NCRisdemonstratingitsconcernfortheenvironmentbydesigningan intelligentpowermanagementsystemintothisterminalthatoperates efficientlywhetherthesystemisinastandaloneornetwork environment.
iii
Grounding Instructions Intheeventofamalfunctionorbreakdown,groundingprovidesa pathofleastresistanceforelectriccurrenttoreducetheriskofelectric shock.Thisproductisequippedwithanelectriccordhavingan equipmentgroundingconductorandagroundingplug.Theplugmust bepluggedintoamatchingoutletthatisproperlyinstalledand groundedinaccordancewithalllocalcodesandordinances.Donot modifytheplugprovidedifitwillnotfittheoutlet,havetheproper outletinstalledbyaqualifiedelectrician.Improperconnectionofthe equipmentgroundingconductorcanresultinariskofelectricshock. Theconductorwithinsulationhavinganoutersurfacethatisgreen withorwithoutyellowstripesistheequipmentgroundingconductor. Ifrepairorreplacementoftheelectriccordorplugisnecessary,donot connecttheequipmentgroundingconductortoaliveterminal.Check withaqualifiedelectricianorservicepersonnelifthegrounding instructionsarenotcompletelyunderstood,orifyouareindoubtasto whethertheproductisproperlygrounded. Useonly3wireextensioncordsthathave3pronggroundingplugs and3polereceptaclesthataccepttheproductsplug.Repairorreplace damagedorworncordsimmediately.
iv
References
NCRRealPOS80cHardwareUsersGuide(B00500001359) NCRRealPOS80cSitePreparation(B00500001360) NCRRealPOS80cPartsIdentificationManual(B00500001362) NCR5932USBKeyboardUsersGuide(B00500001395) NCR594212.1InchLCDMonitorUsersGuide(B00500001394) NCR5952WedgeDynaKeyUsersGuide(BD201370A) NCR595312.1InchDynaKeyUsersGuide(B00500001161) NCR596412.1InchTouchLCDUsersGuide(B00500001324) NCR59722x20CustomerDisplayUsersGuide(B00500001372) NCR5973InternationalVFDCustomerDisplayUsersGuide(B005 00001162) NCR59825InchLCDOperatorDisplayUsersGuide(BD201443A) NCR7158ThermalReceiptandImpactPrinterOwnersGuide (B00500001112) NCR7167TwoStationPOSPrinterOwnersGuide(B00500001406) NCR7162PrinterSetup&UsersGuide(BD201453A) NCR7194ThermalReceiptPrinterOwnersGuide(B00500001097) NCR7197ReceiptPrinterOwnersGuide(B00500001409) NCR5945ElectronicPaymentTerminalUsersGuide(B00500001104) NCR5992SignatureCaptureUsersGuide(B00500001108)
Table of Contents
Chapter 1: Product Overview Introduction ........................................................................................... 1-1 Label Locations...................................................................................... 1-3 Chapter 2: POST Diagnostics Power-On Self-Test (POST) Errors ..................................................... 2-1 Recoverable POST Errors .............................................................. 2-2 Error and Beep Codes .................................................................... 2-2 Terminal POST Errors.................................................................... 2-6 Test Points and Beep Codes .......................................................... 2-6 Chapter 3: Hardware Service Introduction ........................................................................................... 3-1 Safety Requirements ...................................................................... 3-1 Back Panel Cable Connectors .............................................................. 3-3 Terminal Disassembly Procedures ..................................................... 3-4 Disassembling the Integration Tray Components ..................... 3-4 Removing the Top Cover ............................................................ 3-13 Removing a PCI Adapter Card................................................... 3-15 Removing the UPS Battery Assembly ....................................... 3-16 Removing the Disk Drive/CD-ROM Assembly ...................... 3-17 Replacing the Disk Drives....................................................... 3-18 Removing the USB Daughter Card............................................ 3-19 Removing the Motherboard........................................................ 3-20 Replacing the Motherboard ........................................................ 3-23 Removing the Power Supply ...................................................... 3-24 Removing the Fan and Front Panel Control Board ................. 3-25 Removing the Front Panel ...................................................... 3-25
vi
Removing the Fan .................................................................... 3-26 Removing the Front Panel Control Board ............................ 3-27 Circuit Boards...................................................................................... 3-28 Processor Board ............................................................................ 3-28 Jumper Settings ........................................................................ 3-29 Memory Configurations.......................................................... 3-29 Installing Memory Modules ................................................... 3-30 Replacing the CPU ................................................................... 3-30 Replacing the Lithium Battery ............................................... 3-34 USB Daughter Card...................................................................... 3-35 Passive Riser Board ...................................................................... 3-37 Installing a PCI Board .................................................................. 3-37 Ethernet Circuitry......................................................................... 3-39 PCI LCD Board (5953-K152) ....................................................... 3-40 PCI LCD Board (5952-K052) ....................................................... 3-41 Setting the Panel Select Switch (SW1) ................................... 3-41 PCI VGA Video Card (7456-K350) ............................................. 3-42 4-Port PCI RS-232 Board (3030-K169) ........................................ 3-43 4-Port PCI RS-232 Expansion Card (3212-K170) ...................... 3-44 2-Port PCI RS-232 Expansion Card (3212-K171) ...................... 3-45 Power Supply ...................................................................................... 3-46 AC Input ........................................................................................ 3-46 DC Outputs ................................................................................... 3-47 UPS ................................................................................................. 3-47 Battery Performance ................................................................ 3-49 Power Supply Cable Pin-Outs .................................................... 3-50 Clearing the Password ....................................................................... 3-51 Connector Pin-Out Identification ..................................................... 3-52 Primary Power (PS1).................................................................... 3-52 USB Daughter Card...................................................................... 3-53 Auxiliary Power ....................................................................... 3-53
vii
J1 ................................................................................................. 3-54 12 V Powered USB Port........................................................... 3-55 24 V Powered USB Port........................................................... 3-56 Cash Drawer Kick Out ............................................................ 3-56 Audio Out ................................................................................. 3-57 MIC In........................................................................................ 3-57 Front Panel (CN1)......................................................................... 3-57 Box Fan ...................................................................................... 3-57 Speaker ...................................................................................... 3-58 Key ............................................................................................. 3-58 Power LED ................................................................................ 3-58 Hard Drive LED ....................................................................... 3-58 ON/OFF .................................................................................... 3-58 Link Integrity LED ................................................................... 3-59 Reset ........................................................................................... 3-59 Back Panel I/O.............................................................................. 3-59 PS/2 Kybd/Mouse (CN1)....................................................... 3-59 Serial COM1 (CN6) .................................................................. 3-60 Serial COM2 (CN5) .................................................................. 3-60 Serial COM3 (CN6) .................................................................. 3-61 Serial COM4 (CN5) .................................................................. 3-61 Serial COM5 UPS (CN9) ......................................................... 3-62 Video Monitor (CN3)............................................................... 3-63 Ethernet (CN2).......................................................................... 3-64 CPU Fan (CN10)....................................................................... 3-64 LCD Interface (CN4)................................................................ 3-65 Parallel (CN3) ........................................................................... 3-66 IDE-1/IDE-2 (CN17, CN14) ........................................................ 3-67 Flexible Diskette (CN18).............................................................. 3-68 PCI Riser Card (PCI1) .................................................................. 3-69 PCI Riser Card .............................................................................. 3-72
viii
Appendix A: Feature Kits Appendix B: Hardware Specifications Performance Levels.............................................................................. B-1 Interrupts............................................................................................... B-1
ix
Revision Record
Issue Date Remarks
A B
June2002 Firstissue Apr2003 AddedinstructionsforinstallingaPCIboard. AddedPCIVGAboard,PCISVGAboardfor5952 support. Sept2003 Release1.2
Radio Frequency Interference Statements

Federal Communications Commission (FCC)
InformationtoUser
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassA digitaldevice,pursuanttoPart15ofFCCRules.Theselimitsaredesignedtoprovide reasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedin acommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradio frequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstruction manual,maycauseharmfulinterferencetoradiocommunications.Operationofthis equipmentinaresidentialareaislikelytocauseinterferenceinwhichcasetheuser willberequiredtocorrecttheinterferenceathisownexpense. NCRisnotresponsibleforanyradioortelevisioninterferencecausedbyunauthorized modificationofthisequipmentorthesubstitutionorattachmentofconnectingcables andequipmentotherthanthosespecifiedbyNCR.Thecorrectionofinterference causedbysuchunauthorizedmodification,substitutionorattachmentwillbethe responsibilityoftheuser.Theuseriscautionedthatchangesormodificationsnot expresslyapprovedbyNCRmayvoidtheusersauthoritytooperatetheequipment.
Canadian Department of Communications

ThisClassAdigitalapparatuscomplieswithCanadianICES003. ThisdigitalapparatusdoesnotexceedtheClassAlimitsforradionoiseemissions fromdigitalapparatussetoutintheRadioInterferenceRegulationsoftheCanadian DepartmentofCommunications. CetappareilnumriquedelaclasseAestconformelanormeNMB003duCanada. Leprsentappareilnumriquenmetpasdebruitsradiolectriquesdpassantles limitesapplicablesauxappareilsnumriquesdelaclasseAprescritesdansle rglementsurlebrouillageradiolectriquesdictparleministrredes CommunicationsduCanada.
xi
Voluntary Control Council for Interference (VCCI)
International Radio Frequency Interference Statement

Warning: ThisisaClassAproduct.Inadomesticenvironmentthisproductmay
causeradiointerferenceinwhichcasetheusermayberequiredtotakeadequate measures.
xii
Declaration of Conformity
Manufacturer's Name Manufacturer's Address
NCRCorporation NCRCorporation RetailSolutionsDivisionAtlanta 2651SatelliteBoulevard Duluth,GA300965810 InformationTechnologyEquipment Class7456 100240V,6.0A,5060Hz
Type of Equipment Model Number Electrical Ratings (Input)
NCRCorporation,1700SouthPattersonBoulevard,Dayton,OH45459, USA,declaresthattheequipmentspecifiedaboveconformstothe referencedEUDirectivesandHarmonizedStandards.

EU Directive Harmonized Standard(s)
89/336/EEC(EMC)
EN55022 EN55024 EN610032 EN610033
73/23/EEC(LowVoltage) EN60950 NCRCorporation RetailSolutionsDivisionAtlanta 2651SatelliteBoulevard Duluth,GA300965810 European Contact: InternationalIPCounsel 206MaryleboneRoad London,NW16LY,England
Chapter 1:
Product Overview
Introduction
TheNCRRealPOS80cTerminal(alsoreferredtoastheNCR7456)is apowerful,retailhardenedpointofsaleterminaltargetedforgeneral merchandise,foodandconveniencestoreenvironments.Itprovides exceptionalscalabilityutilizingIntelCeleronandPentiumIII processorstoaddressarangeofprice/performancelevelsand operatingsystemenvironments.Thesystemofferssuperior connectivityforretail,withsupportforlegacyperipheralinterfaces (RS232,PS/2,Parallel,VGA),aswellasemerginginterfacestandards suchasPoweredUSBandaDVIvideointerface.
20728
1-2
Chapter 1: Product Overview
Thefollowingtableshowsthe7456majormodelsandthemost significantfeaturesavailableforthosemodels.
Major Model CPU
74561000
Intel566MHzCeleron,64MBMemory,FlexDisk,Hard Disk,4RS232,4PoweredUSB,USandInternational PowerCords Intel566MHzCeleron,64MBMemory,FlexDisk,Hard Disk,BatteryBackup,4RS232,4PoweredUSB,USand InternationalPowerCords.ModelreleasedintheEMEA Regiononly Intel850MHzCeleron,128MBMemory,FlexDisk,Hard Disk,4RS232,4PoweredUSB,USandInternational PowerCords Intel850MHzCeleron,128MBMemory,FlexDisk,4RS 232,4PoweredUSB,USandInternationalPowerCords Intel850MHzCeleron,256MBMemory,FlexDisk,Hard Disk,4RS232,6PoweredUSB,Audio,USand InternationalPowerCords Intel1GHzPentiumIII,256MBMemory,FlexDisk,Hard Disk,4RS232,6PoweredUSB,Audio,USand InternationalPowerCords
74561010
74561200
74561230 74561300
74562200
ARiserBoardontheMotherboardaccommodatestwoindustry standardPCIexpansionslots. UninterruptedPowerSupply(UPS)protectioncanbeprovided throughtheinternalUPS[requirestheUPSkit(7456K181)].
1-3
Label Locations
Theunitsserialnumber,modelnumber,anddateofmanufactureare includedonalabel,whichislocatedonthebottomoftheunit.Ifthe terminalwasshippedwithanOperatingSystempreinstalledthereis alsoaCertificateofAuthenticitylabelonthebottomoftheunit. Note: TheserialnumberisrepeatedontherearpanelunderthePCI expansionslotsandontheinsideoftheFrontSecurityDoor.
NCR Corporation
Atlanta, GA 30096 100-240 Vac 6.0 A 50-60 Hz
Made in Singapore
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any ionterference received, including interference that may cause indesired operation. This Class A digital apparatus complies with Canadian ICES-003 Get Appareli numeriqe de la classe A est conformo a la normo NMB-003 ju Canada
Class 7456 Model No: xxxx Serial No: 54-xxxxxxxx Date of Mfg. 04/10/02
I. T. E. E152553
ACN 000 003 592
NO.437
Certificate of Authenticity
Windows 2000 Pro Embedded 1-2 CPU

Product Key: H95X7-83WVV-CFCWW-M4MXX7-X6XGM
00019-068-654-234
19713
1-4
Chapter 2:
POST Diagnostics
Power-On Self-Test (POST) Errors

WheneverarecoverableerroroccursduringPOST,theBIOSdisplays anerrormessagedescribingtheproblem. Ifasystembootisincomplete(forexample,thesystemisturnedoff whileitisgoingthroughthePOST),thenthenexttimethesystemis poweredonyoumaygetamessagestatingthatthepreviousbootwas incomplete.TheBIOSwillreverttosafevaluesforthechipset,caches, I/Ocomponents,etc.Thisprovidesthebestpossibilityofreturningto theSetuproutineandtonormalfunctioning,butthesevaluesdonot alwaysproducemaximumsystemperformance.Toachievemaximum performanceaftertheBIOShasrevertedtosafevalues,reenterSetup andselectthemaximumperformancevalues. If,forexample,theterminalwasturnedoffduringPOST,youcan returntothemaximumperformancevaluesbyenteringSetupand exitingorbyrebooting. DuringPOST,youareaskedtopress<F1>tobootwiththedefault configuration.Ifyousimplypress<F1>andthendonotlaterreturnto Setup,thesystemwillboot;buttheexternalcachewillnotbeenabled, eventhoughthedefaultconfigurationwillenablethecache.
2-2
Chapter 2: POST Diagnostics
Recoverable POST Errors

WheneverarecoverableerroroccursduringPOST,theBIOSdisplays anerrormessagedescribingtheproblem.IftheBeepErrorCodesoption issettoONinBIOSSetup,aseriesof2beepsisissuedfollowed four(4)groupsof1to4tones.Thesetonescorrespondtoaspecific RecoverablePOSTError.Thetablebelowindicatesthiscorrelation. TheseBeepCodesaretoassistinunderstandinganerrorinthecase wheretheprimarydisplayisnonfunctionaloranonLCD/CRT.
Error and Beep Codes

Thefollowingisalistofthecheckpointcodeswrittenatthestartof eachtestandthebeepcodesissuedforterminalerrors.NotallTest Pointsareissuedbyallofthesystems.Ifnobeepsareissuedforthat code,theBeepscolumnremainsblank.Insuchcases,relyontheon screeninformation.
Beeps Error Message Corrective Action
DiskErrors 1 1 1 1 0200:FailureFixedDisk Checkcable/Replace harddisk
KeyboardErrors 1 2 1 1 1 2 1 2 1 2 1 3 1 2 1 4 0210:StuckKey 0211:Keyboarderror 0212:KeyboardController Failed 0213:Keyboardlocked Unlockkeyswitch ReplaceKeyboard ReplaceKeyboard ReplaceKeyboard Replace Keyboard/Unlock keyboard
2-3
Beeps
Error Message
Corrective Action
VideoErrors 1 3 1 1 0220:Monitortypedoesnot matchCMOSRunSETUP Shouldnothappen, unlessCMOSis corrupted.Default ParametersinSetup.
MemoryErrors 1 4 1 1 1 4 1 2 1 4 1 3 1 4 1 4 1 4 2 1 1 4 2 2 0230:SystemRAMFailedat offset: 0231:ShadowRamFailedat offset: 0232:ExtendedRAMFailedat addressline: Memorytypemixingdetected. SinglebitECCerroroccurred. MultiplebitECCerror occurred. ReplaceMemory module ReplaceMemory module ReplaceMemory module ReplaceMemory module ReplaceMemory module ReplaceMemory module
CMOSErrors 2 2 1 1 2 2 1 2 0250:Systembatteryisdead ReplaceandrunSETUP 0251:SystemCMOSchecksum badDefaultconfiguration used ReplaceCMOSbattery RunSetup
TimerErrors 2 3 1 1 0260:Systemtimererror ReplaceMotherboard
2-4
Beeps
Error Message
Corrective Action
RealTimeClockErrors 2 4 1 1 2 4 1 2 0270:Realtimeclockerror 0271:Checkdateandtime settings ReplaceMotherboard SetTimeandDate
ConfigurationErrors 3 1 1 1 3 1 1 2 0280:Previousbootincomplete Defaultconfigurationused 0281:MemorySizefoundby POSTdifferedfromEISA CMOS PossibleHardware problemwith Motherboardor memory
DisketteErrors 3 4 1 1 3 4 1 2 3 4 1 3 3 4 1 4 02B0:DiskettedriveAerror 02B1:DiskettedriveBerror 02B2:IncorrectDriveAtype runSETUP 02B3:IncorrectDriveBtype runSETUP Replacedriveorcorrect setuptoreflectnodrive Replacedriveorcorrect setuptoreflectnodrive Replacedriveorcorrect setuptoreflectnodrive Replacedriveorcorrect setuptoreflectnodrive
CacheErrors 4 2 1 1 02D0:Systemcacheerror Cachedisabled ReplaceCache module/Motherboard
OtherErrors 4 4 1 1 4 4 2 1 02F0:CPUID: ReplaceCPU
02F4:EISACMOSnotwriteable ReplaceMotherboard
2-5
Beeps
Error Message
Corrective Action
4 4 2 2 4 4 2 3 4 4 2 4 4 4 3 1 4 4 3 2 4 4 3 3 4 4 3 4 4 4 4 1 4 4 4 2 4 4 4 3
02F5:DMATestFailed 02F6:SoftwareNMIFailed 02F7:FailsafeTimerNMI Failed 02F8:CPUovertemperature error 02FA:CannotreadCPU temperature 02FA:CannotreadCPU temperature 02FB:CannotreadSystem temperature 02FC:SMBConnectFailed 02FD:SMBclockchip initializationfailed 02FE:Batterynotinstalled
ReplaceMotherboard ReplaceMotherboard ReplaceMotherboard Check/replaceFan, Checkairvents,etc Check/replaceFan, Checkairvents,etc. ReplaceMotherboard ReplaceMotherboard ReplaceMotherboard ReplaceMotherboard InstallBattery
TheBIOSalsocanissuethefollowingbeepcodesduringPOST: Onelongtonefollowedbythreeshorttonesifthevideo configurationfails. OnelongtonefollowedbytwoshorttonesifanexternalROM moduledoesnotproperlychecksumtozero.
AnexternalROMmodule(LANorVideoboard)canalsoissueaudible errors,usuallyconsistingofonelongtonefollowedbyaseriesofshort tones.
2-6
Terminal POST Errors

ThereareseveralPOSTroutinesthatissueaPOSTTerminalErrorand shutdownthesystemiftheyfail.Beforeshuttingdownthesystem,the terminalerrorhandlerissuesabeepcodesignifyingthetestpoint error,thenwritestheerrortoport80handattemptstoinitializethe video.Thehandlerwritestheerrorintheupperleftcornerofthe screen(usingbothmonoandcoloradapters).Theroutinederivesthe beepcodefromthetestpointerrorasfollows: 1. The8biterrorcodeisbrokendowntofour2bitgroups. 2. Eachgroupismadeonebased(1through4)byadding1. 3. Shortbeepsaregeneratedforthenumberoftimesineachgroup. Example: Testpoint01Ah=00011010=1233beeps
Test Points and Beep Codes

AtthebeginningofeachPOSTroutine,theBIOSoutputsthetestpoint errorcodetoI/Oaddress80h.Usethiscodeduringtroubleshootingto establishatwhatpointthesystemfailedandwhatroutinewasbeing performed. IftheBIOSdetectsaterminalerrorcondition,ithaltsPOSTafter issuingaterminalerrorbeepcode(seeprevioussection)and attemptingtodisplaytheerrorcodeonupperleftcornerofthescreen andontheport80hLEDdisplay. IfthesystemhangsbeforetheBIOScanprocesstheerror,thevalue displayedattheport80histhelasttestperformed.Inthiscase,the screendoesnotdisplaytheerrorcode.
Chapter 3:
Hardware Service
Introduction
Thischapterdiscussesproceduresfordisassemblingthe7456hardware forservicing.Topicsinclude: Safetyrequirements BackPanelCableconnectors Disassemblyprocedures Boardstrappinginformation
Safety Requirements
Caution: Thisproductdoesnotcontainuserserviceableparts. Servicingshouldonlybeperformedbyaqualifiedservicetechnician. Fuse Replacement Caution: Forcontinuedprotectionagainstriskoffire,replaceonly withthesametypeandratingsoffuse. Attention:Pourprveniretvousprotgercontreunrisquedefeu, remplacerlafusibleavecuneautrefusibledemmetype,seulement. Lithium Battery Warning Caution: Dangerofexplosionifbatteryisincorrectlyreplaced. Replaceonlywiththesameorequivalenttypeasrecommendedbythe manufacturer.Discardusedbatteriesaccordingtothemanufacturers instructions. Attention: Ilyadangerdexplosionsilyaremplacementincorrectde labatterie.Remplaceruniquementavecunebatteriedummetypeou duntyperecommandparleconstructeur.Mettreaurbutles batteriesusagesconformmentauxinstructionsdufabricant.
3-2
Chapter 3: Hardware Service
Battery Disposal (Switzerland) RefertoAnnex4.10ofSR814.013forbatterydisposal. IT Power System ThisproductissuitableforconnectiontoanITpowersystemwitha phasetophasevoltagenotexceeding240V. Peripheral Usage Thisterminalshouldonlybeusedwithperipheraldevicesthatare certifiedbytheappropriatesafetyagencyforthecountryofinstallation (UL,CSA,TUV,VDE)orthosewhicharerecommendedbyNCR Corporation. Caution: DONOTconnectordisconnectaprinter,keyboard,orany otherterminalpoweredperipheralwhiletheterminalispoweredon. Doingsomayresultinperipheralorsystemdamage. Grounding Instructions Intheeventofamalfunctionorbreakdown,groundingprovidesa pathofleastresistanceforelectriccurrenttoreducetheriskofelectric shock.Thisproductisequippedwithanelectriccordhavingan equipmentgroundingconductorandagroundingplug.Theplugmust bepluggedintoamatchingoutletthatisproperlyinstalledand groundedinaccordancewithalllocalcodesandordinances.Donot modifytheplugprovidedifitwillnotfittheoutlet,havetheproper outletinstalledbyaqualifiedelectrician.Improperconnectionofthe equipmentgroundingconductorcanresultinariskofelectricshock. Theconductorwithinsulationhavinganoutersurfacethatisgreen withorwithoutyellowstripesistheequipmentgroundingconductor. Ifrepairorreplacementoftheelectriccordorplugisnecessary,donot connecttheequipmentgroundingconductortoaliveterminal.Check withaqualifiedelectricianorservicepersonnelifthegrounding instructionsarenotcompletelyunderstood,orifyouareindoubtasto whethertheproductisproperlygrounded.
3-3
Useonly3wireextensioncordsthathave3pronggroundingplugs and3polereceptaclesthataccepttheproductsplug.Repairorreplace damagedorworncordsimmediately.
Back Panel Cable Connectors

ThefollowingillustrationidentifiestheBackPanelconnectors.There aretwoversionsoftheUSBDaughterCard.Oneversionhasthree12V USB+connectors,one24VUSB+connector,andaCashDrawer connector.Theotherversionhastwoadditional12VUSB+connectors (D&E)andAudioconnectors.
AC Input Accessory AC Mic Audio Out 12V USB 24V USB Cash Drawer
E RS232/C RS232/D
Mic Audio Out
24V
RS232/A
RS232/B
VGA
DVI-1
Parallel
LAN
PS/2
* RS232/C * RS232/A
* RS232/D RS232/B VGA DVI-1 Parallel LAN PS/2

19531
* Powered Serial Port
3-4
Terminal Disassembly Procedures

Thissectionexplainshowtodisassemblethe7456forservicepurposes. Warning: DisconnecttheACpowercordbeforedisassemblingthe Terminal.
Disassembling the Integration Tray Components

1. OpentheCableCoveranddisconnectallcables. 2. RemovetheDisplayCaps.
Left Display Cap
Right Display Cap
20716a
3-5
3. RemovetheIntegratedCustomerDisplay
2 x 20 Customer Display
20715
3-6
4. RemovetheOperatorDisplay. CRTDisplay:RemovetheCRTandCabinetDisplayArm.
Display Arm Cover
Cabinet Display Arm
20709
3-7
LCDDisplay:UnscrewtheClampKnobandremovethedisplay assembly.
20714a
3-8
5. RemovetheTransactionPrinter. 7167Printer:IftheprinterhasnosliptraythereisaFillerPlateto remove. 7197Printer:ThisprintersitsinaPrinterSkirt.

7167 Printer 7197 Printer
7197 Printer Skirt
Filler Plate for Printer Well
20719
3-9
6. RemovetheKeyboard.
20649
3-10
7. RemovethePrinterTray.
Printer Tray
20636
3-11
8. RemovetheUniversalTray. a. Removethescrews(2)thatsecurethetray. b. Slidethetrayforwardaboutaninchtodisconnectitfromthe SheetMetalBase.
Universal Tray
Turned Over Extensions

20635
3-12
9. RemovetheUniversalTray(4screws).
Sheet Metal Base
20634
3-13
10. RemovetheCableCover. 11. RemovetheCableShroud(3screws).

Cable Cover Cable Shroud
Top cover
20633
Removing the Top Cover

1. TurntheKeylockKeytotheunlockedposition.
Key in Unlocked Position

19530
3-14
2. Remove the screws (4) that secure the Top Cover.
E RS232/C RS232/D
Mic Audio Out
24V
RS232/A
RS232/B
VGA
DVI-1
Parallel
LAN
PS/2
Top Cover Screws
19654
3. Slide the Cover toward the rear of the terminal about half an inch and then remove it. Note: WhenreplacingtheTopCovernoticethatthereisaslotin thebackoftheTopCover,whichalignswithaflatextensiononthe backpaneloftheterminal. Caution: WhenclosingtheFrontSecurityDoormakesuretoturn theKeylockKeytotheunlockedpositionbeforeclosingthedoor.
3-15
Removing a PCI Adapter Card

1. Disconnecttheexternalcable(s)fromthePCIAdapterCard. 2. RemovethescrewthatsecuresthePCIAdapterCardRetaining Bracketandthenremovethebracket.
E RS232/C RS232/D
Mic Audio Out
24V
RS232/A
RS232/B
VGA
DVI-1
Parallel
LAN
PS/2
PCI Retaining Bracket Screw
19655
3. DisconnectthePCIAdapterCardfromthePCIRiserCard.
3-16
Removing the UPS Battery Assembly

1. RemovetheSideRail(1screw).
Screw
UPS Batteries
19736a
2. DisconnecttheUPSBatteryCablefromthePowerSupplyBattery Cable(P7). 3. Removethebatteries. Caution: Whenreinstallingthebatteriesmakesuretheyare orientedasshownbelowtopreventthemfrombeingupsidedown.
Top of Battery
19548a
3-17
Removing the Disk Drive/CD-ROM Assembly

1. Removethescrews(4)thatsecuretheDiskDriveBracket.
Disk Drive Bracket Screws
Note: TheflatheadscrewsarecoatedwithatypeofLoctitethat permitsyoutoremove/replacethescrewsaboutfivetimeswithout havingtorecoatthescrews. 2. Liftthedriveassemblyoutoftheterminalanddisconnectthe cablesfromthedrive(s).Theterminalmaycontainanycombination ofthefollowingdrivetypes: FlexibleDiskettedrive HardDiskdrive CDROMdrive.
19736
3-18
Replacing the Disk Drives

WhenreplacingthediskassemblynotethattheIDEinterfacecable connectorsarecolorcoded: BlueconnectorMotherboard BlackconnectorMasterDrive GrayConnectorSlaveDrive/Device(CDROM,Compact FlashwhentheSecondaryHardDriveispresent)
Slave Drive (Gray)
Master Drive (Black)
Motherboard (Blue)
20546
3-19
Removing the USB Daughter Card

1. DisconnectanyexternalUSBcable(s)fromtheUSBDaughterCard. 2. DisconnecttheUSBControlCable(CN12),USBPowerCable,and CDROMAudioCable(ifapplicable)ontheUSBDaughterCard.
CD-ROM Audio
USB Power
USB Control
19539
Note: WhenreplacingtheDaughterCardroutetheUSBPower CablesbetweentheCPUandPowerSupplyasshownabove. 3. Removethescrews(3)thatsecuretheUSBDaughterCardtothe backoftheterminal.
E RS232/C RS232/D
Mic Audio Out
24V
RS232/A
RS232/B
VGA
DVI-1
Parallel
LAN
PS/2
USB Daughter Card Screws
19656
4. RemovetheUSBDaughterCardfromtheterminal.
3-20
Removing the Motherboard

1. Disconnectanyexternalcablesonthebackoftheterminal. 2. Removetheslottedhexscrews(4)thatsecuretheuppertwoRS232 connectorstothebackoftheterminal.
E RS232/C RS232/D
24V
RS232/A
RS232/B
VGA
DVI-1
Parallel
LAN
PS/2
RS-232 Connector Screws
19657
3-21
3. DisconnectthefollowingcablesfromtheMotherboard. HardDiskInterfaceCable(CN17) FlexibleDisketteInterfaceCable(CN18) FrontPanelSwitchCable(CN16) UPSControlCable(CN9) MainPowerSupplyConnector(PS1) CDROM/FlashInterfaceCable(ifapplicable)(CN14) CompactFlashPowerCable(ifapplicable)(CN15)
Flexible Diskette (CN18)
Hard Disk IDE-1 (CN17)
CD-ROM/Flash IDE-2 (CN14) Front Panel (CN16)
Power Supply (PS1)
USB Card (CN12)
UPS (CN9)
19719
3-22
4. Remove the screws (5) that secure the board to the chassis base.
Processor Board Screws

5. Remove the Processor Board.
19658
3-23
Replacing the Motherboard

1. RemovetheCPU,LithiumBattery,andmemorymodulesfromthe oldMotherboardandinstalltheminthenewboard.(Seethe ProcessorBoardsectionlaterinthischapter.) Note: UsethermalcompoundbetweentheCPUandheatsink wheninstallingtheCPUonthenewboard. 2. Verifytheboardsjumpersettings.(SeetheProcessorBoardsection) 3. FollowtheRemovingtheMotherboardinstructionsinreverse. Note: Beforetighteningthefivescrewsthatsecurethe Motherboardtothebottomofthechassis,pushtheboardtoward thereartoensuregoodcontactwiththecompressionspringsonthe rearpanel. 4. Afterpoweringuptheterminal,reflashtheBIOStoensurethe latestversionisinstalledandtoverifythattheterminalisfully functional.
3-24
Removing the Power Supply

1. Removethescrews(3)thatsecurethePowerSupplytothebackof theterminal.
E RS232/C RS232/D
24V
RS232/A
RS232/B
VGA
DVI-1
Parallel
LAN
PS/2
19659
Power Supply Screws
2. RemovethescrewonthefrontofthePowerSupplythatsecuresit tothebottomofthechassis. 3. RemovethePowerSupply. Note: WhenreplacingthePowerSupplybesuretoroutetheUSB PowerCablebetweentheCPUandPowerSupply.

USB Power Cables
19825
3-25
Removing the Fan and Front Panel Control Board

BeforetheFanorFrontPanelControlcanberemovedtheFrontPanel mustfirstberemoved.
Removing the Front Panel

1. Removethescrews(4)thatsecuretheFrontPaneltothechassis.
Front Panel Screws
19541
3-26
Removing the Fan

2. TheFanisheldinplacebyPushPinconnectors(4).PullthePinsout oftheGrommetsandremovebothpartsfromthechassis.
Pin
Grommet
19542
3. DisconnecttheFanCablefromtheFrontPanelControlBoard connector(CN2).
3-27
Removing the Front Panel Control Board

4. DisconnecttheFrontPanelCablefromtheFrontPanelControl Boardconnector(CN1).
Front Control Panel Screws
19543
5. Removethescrews(2)thatsecuretheFrontPanelControlboardto theFrontPanel. 6. Removetheboard.
3-28
Circuit Boards
Processor Board
DIMM2 DIMM1 CPU CPU Fan (CN10) Flexible Diskette (CN18) IDE-2 (CN14) IDE-1 (CN17)
Front Panel (CN16) Compact Flash Power (CN15) Reserved (J1)
Power Supply (PS1)
RS232/C (CN6) RS232/A (CN6) RS232/D (CN5) RS232/B (CN5) VGA (CN7) DVI-I (CN4) Parallel (CN3) LAN (CN2) PS/2 (CN1)
USB Card (CN12)
PCI Riser Card (PCI1)
UPS (CN9) Battery
19525
3-29
Jumper Settings
COM1 Power Default settings shown JP1 Pin 1 - 2 Pin 2 - 3 COM1 Powered Ring Indicator Reserved JP2 JP3 JP4
19547
Memory Configurations
Single DIMM (MB) Number of DIMMs Total Memory (MB)
64 64 128 128 256 256
1 2 1 2 1 2
64 128 128 256 256 512
3-30
Installing Memory Modules

The7456containstwoDIMMsockets. ToinstalltheDIMM,followthesesteps: 1. RemovetheTopCoverandlocatetheDIMMsocket. 2. Openthelatchesattheendsofoneofthesockets.
19532
Note: TheDIMMcanbeinstalledintoeitherDIMMsocket. 3. AligntheDIMMinthesocketandpushitstraightdown(Notethat theDIMMconnectoriskeyed).
17807
4. EnsurethattheedgesoftheDIMMengagethelatchesandthatthe latchesarecompletelyclosed.
19533
Replacing the CPU

CPUreplacementkitsincludeaCPUandaHeatSinkandFan Assembly.Toreplacetheseparts,usethefollowingprocedure.
3-31
Note: TheCeleron566doesnotuseafan. 1. RemovetheterminalTopCover. 2. LocatetheCPU(refertoMotherboardillustrationearlierinthis section). 3. RemoveanycomponentsthatmayobstructremovaloftheCPU. 4. UnplugtheFanHarness. 5. UnhooktheHeatSinkandFanAssemblybypushingdownonthe RetainingClipandpivotingtheclipawayfromthesocket.
Retaining Clip
19544
6. RemovetheHeatSinkandFanAssembly.
3-32
7. UnsnaptheLeverontheCPUSocketandraiseittoavertical position. 8. CarefullyremovetheCPUandplaceitinanantistaticpacking.
18466a
9. CorrectlypositionthenewCPUovertheCPUSocketandthen guidethepinsgentlyintoplace.Onceitisalignedinthesocket, pushtheCPUintothesocketuntilitisfullyseated.
Pin #1
18466
10. LocktheCPUinthesocketbyloweringtheLeverandsnappingit intoposition. 11. PeelthethinplasticcoveringoffthebottomofthenewHeatSink.
3-33
12. PositiontheHeatSinkandFanAssemblyovertheCPU(alignthe Key)andloweritontotheCPU.
Key
17925
13. HooktheClipontheleftsideoftheCPUSocket.Thenpushdown ontheRetainingClipontherightsideofthesocketandhookitto thesocket.
Retaining Clip
19544a
14. PlugtheFanHarnessintotheMotherboard(CN10).
3-34
Replacing the Lithium Battery

Caution: Dangerofexplosionifbatteryisincorrectlyreplaced. Replaceonlywiththesameorequivalenttypeasrecommendedbythe manufacturer.Discardusedbatteriesaccordingtothemanufacturers instructions. 1. RemovetheTopCover. 2. LocatetheBattery(seetheboardillustrationsearlierinthissection). 3. Notethebatteryspolaritybeforeremovingitsothatyoucan replacethebatterycorrectly. 4. UseasmallscrewdriverandprytheBatteryoutofthesocket.
Positive Side of Battery Pry Out Battery
19664
5. Insert the new battery. 6. Replace the Cover. 7. Run Setup and set defaults. Set the Date/Time and make any desired special settings.
3-35
USB Daughter Card

TheUSBDaughterCardprovidespoweredUSBconnectorsfor peripheralsupport. Self-Healing Fuses:EachoftheUSBportsarefuseprotected.The24V portusesastandardreplaceablefuse.The12VportsuseSelfHealing Fuses.Ifthecurrentflowexceedsthefusecapacity,thefuseopensthe circuit.Oncethecauseoftheexcessivecurrentdraw(short,bad peripheraletc)isremoved,thefusematerialcoolsdown,andinfew secondsthefusecloses. TherearetwoversionsoftheUSBDaughterCard.Oneversionhas three12VUSB+connectors,one24VUSB+connector,andaCash Drawerconnector.Theotherversionhastwoadditional12VUSB+ connectors(D&E)andAudioconnectors.
4-Port USB+
USB Interface (J1) F4, 3 A, 125 V
Cash Drawer 24 V USB+ 12 V USB+

19662
PortsC&BarecontrolledbytheUSBcontrolleratBus0,Device7, Function2 PortsA&24VarecontrolledbytheUSBcontrolleratBus0,Device 7,Function3
3-36
Note: TheUSBcontrollercanbedisabledinBIOSSetupunderthe Advancedmenu,intheOnChipMultifunctionDevicemenu.Itis identifiedasOnChipUSB2Device:.
6-Port USB+ w/Audio

F8, 3 A, 125 V USB Interface (J1)
CD-ROM Audio (CN10)
Cash Drawer 24 V USB+
12 V USB+ Mic Audio Out

19660
PortsD&EarecontrolledbytheUSBcontrolleratBus0,Device7, Function2 PortCiscontrolledbytheUSBcontrolleratBus0,Device7, Function3. PortsB,A&24VarecontrolledbytheUSBcontrolleratBus,0, Device7,Function3throughahubonthe6portUSBboard. Note: TheUSBcontrollercanbedisabledinBIOSSetupunderthe Advancedmenu,intheOnChipMultifunctionDevicemenu.Itis identifiedasOnChipUSB2Device:.
3-37
Passive Riser Board

ThePassiveRiserBoardforthe7456providestwoPCIexpansionslots.
19661
Installing a PCI Board

1. RemovetheterminalTopCover. 2. RemovetheZBracket.
Z-Bracket
20452
3-38
3. Removeoneofthecoverplates. 4. InsertcardintoaslotonPCIRiserCard.Makesurethecardis completelyseatedintheconnector.
19736a
5. VerifythatthePCIboardplateisinsertedinthenotchsecurelyso thattheZBracketwillseatproperly. 6. ReplacetheZBracket.(Itmaybehelpfultoremovethesupport barforeasieraccess.) a. InserttheLpinsintoslotsandslidetheZBracketinplace. b. AttachZBracketwithascrew. c. Replacesupportbar,ifitwasremoved. 5. Replaceterminalcover.
3-39
Ethernet Circuitry
TheonboardEthernetcircuitrysupportstwistedpairwiringin accordancewiththefollowingspecifications. Standard DataRate SegmentLength MaxSegmentsbetween Nodes MaxRepeatersbetween Nodes NetworkSpan Nodes/Segment NodeSpacing Cable 10/100BaseT 100Mbit/s 100M NA 4 NA NA NA CAT5
TheBIOSprovidesPXEBootROMcapabilitiesfornetworkloading.
3-40
PCI LCD Board (5953-K152)

ThisPCILCDBoardprovidesaPCIbusinterfaceforthe595312.1Inch DynaKey.
System Speaker Connection VGA BIOS Keyboard Header Connector (for optional internal harness) W1 Jumper Switch and Shunt
Power Harness Connector
LCD Connector PS/2 Keyboard Connector (Keyboard Adapter Cable)
16773
TheshortjumperforW1musteitherbeplacedinposition23ornot installedatall.
3-41
PCI LCD Board (5952-K052)

ThisPCILCDBoardprovidesaPCIbusinterfaceforthe595210.4Inch DynaKey.
Panel Select Switch (SW1) Keyboard Header Connector (for optional internal harness)
Power Harness Connector
LCD Connector PS/2 Keyboard Connector (Keyboard Adapter Cable)
VGA BIOS
15376
Setting the Panel Select Switch (SW1)

P1 P2 P3 Function
OFF OFF OFF OFF ON ON ON ON
OFF OFF ON ON OFF OFF ON ON
OFF ON OFF ON OFF ON OFF ON
Panel8(ColorDSTN)(Passive) Panel7(MonoSTN) Panel6(ColorTFT)(Active) Panel5(Unused) Panel4(5Mono) Panel3(Unused) Panel2(Unused) Panel1(Unused)
3-42
PCI VGA Video Card (7456-K350)

ThisPCIcardprovidesaPCIbusinterfaceforCRTsusedindual displayconfigurations.InstalltheVGAPCICardintoaPCIslotinthe terminal.SeethePCIVGAVideoCard(7456K350)forinstallation information.ForinformationaboutusingthecardinaDualDisplay configurationseetheCustomerInformationDisplayUsersGuide(BD20 1431B).
20451
3-43
4-Port PCI RS-232 Board (3030-K169)

The4PortRS232BoardprovidesfouradditionalRS232ports.The boardrequiresoneuniqueIRQandfoureightbyteI/Oaddresses whichareautomaticallyassignedbythePCIBIOS.Itcanoperateina Windows95/98/2000orWindowsNTenvironment.Theboardusesa4 PortRS232cabletoconnecttoperipheraldevices.Seethe4PortPCI RS232Board(3030K169)forinstallationinformation.
18620
3-44
4-Port PCI RS-232 Expansion Card (3212-K170)

TheSIIGFullProfilePCI4SRS232Boardprovidesfouradditional RS232ports.TheboardrequiresoneuniqueIRQandfoureightbyte I/OaddresseswhichareautomaticallyassignedbythePCIBIOS.Itcan operateinaDOS/Windows3.1x,Windows95/98/98SE/NT4.0/2000or WindowsXPenvironment.Theboardusesa4PortRS232cableto connecttoperipheraldevices.Seethe4PortPCIRS232ExpansionCard (3212K170)forinstallationinformation.
20454
3-45
2-Port PCI RS-232 Expansion Card (3212-K171)

TheSIIGFullProfilePCI2SRS232Boardprovidestwoadditional RS232ports.TheboardrequiresoneuniqueIRQandtwoeightbyte I/OaddresseswhichareautomaticallyassignedbythePCIBIOS.Itcan operateinaDOS/Windows3.1x,Windows95/98/98SE/NT4.0/2000or WindowsXPenvironment.TheboardhastwoRS232portsfor connectingperipheraldevices.Seethe2PortPCIRS232Expansion Card(3212K171)forinstallationinformation.
20453
3-46
Power Supply
Thepowersupplyprovidespowertothe7456Terminal,aswellas variousretailperipheralsthroughthepoweredconnectors.Thepower supplyiscontrolledbyalogicon/offswitch,whichpermitsittobe disabledthroughsoftware.AnACoutletwithoutaswitchisprovided attherearofthepowersupplyforACpowertoaCRT Otherfeaturesinclude: InternalUPSincludingabatterychargerandharnessto24Vlead acidbatteries Autosensingfor120VAC/240VACoperation Coolingfan TTLvoltagecompatibleUPSsignalharness(~UPS_OFF, AC_GOOD,~BATT_SENSE,andBATT_LOsignals) AUXperipheralpowerharness
Functionally,theterminalsON/OFFswitchcontrolsthepowersupply controllogic(~REM_EN)toactivatethepowersupply.Thisswitch doesnotcontrolactualACmainvoltageappliedtothepowersupply.
AC Input
Thepowersupplyoperateswiththefollowingvoltageranges.
Range Nominal Vrms Minimum Vrms Maximum Vrms Input Current Max. Arms Including CRT Convenience Outlet
LOW(115) 100127 HIGH(230) 200240
90 180
136 265
4.6A 2.3A
7.6A 4.3A
3-47
DC Outputs
ThepowersupplyhasthefollowingDCoutputs:
Voltage Max. Current
+3.3V
+5V
+12V 6.0A
12V 0.25A
+5VSB 2.0A
+24V 2.3A
10.0A* 12.0A*
*Thesumofthe3.3Vand5Vmaximumpowerratingis86W.
UPS
TheUPSprovidesuninterruptiblepowertoallDCoutputsinthe eventofanAClineinterruption,untilthesupportbatteriesreacha specifiedleveloruntilACpowerisavailableagain. Note: TheACconvenienceoutletisnotpoweredbytheUPSduring AClineinterruption. TheUPSisusedforperiodsoftimerangingfrom1minuteto30 minutes,dependingonbatterycapacityandDCloadofthesystem.
3-48
Caution: Batteries may leak if installed incorrectly. They must be oriented as shown below to prevent them from being upside down. Note there are two types of batteries; one type with Battery Caps, one type without Battery Caps.
Batteries w/o Cable Caps

Installation Labels
Top of Battery
Battery Cable
Batteries with Cable Caps
Cable Cap Top of Battery Installation Label
Battery Cable
Cable Cap
19548b
3-49
Battery Performance
Application:
TransactionRideThrough.Thebatterysupports fulloperationofthePOSterminalandperipherals. Maximum:324W(227WDCoutputpowerand 70%efficiency) 70%min,75%typical 130minutes 16.5Amaxat20Vbatteryvoltage 24Vnominal 4.0Ah Leadacid,starvedelectrolyte 18.0Vmin,18.6Vtypical,19.2Vmax(battery disconnect) 21.0Vmin,22.2Vmax 100uAmax 2years
Power Draw from Battery UPS Conversion Efficiency: Battery Support Time: Battery Current Draw: Battery Voltage: Battery Capacity Battery Chemistry: Deep Discharge Voltage: Battery Low Voltage: Battery Current Drain (after deep discharge cutoff): Lifetime:
3-50
Power Supply Cable Pin-Outs

1 2 3 4 4 3 2 1 5 4 3 2 1 6 5 4 3 2 1 AUX: P6 YEL BLK BLK RED YEL BLK BLK RED PUR: ~UPS_OFF BRN: ~BATT_SENS BLK: BATT_LO WHT: AC_GOOD GRY: GND ~BATT_RTN BATT_RTN BATT_RTN 24VBATT BATT_CHG BATT_CHG
HDD: P3
FDD: P4 UPS: P8 BATT: P7
ATX: P10
ATX: P10 3.3V : ORG -12V : BLU GND : BLK ~REM_EN GND : BLK GND : BLK GND : BLK 5V : RED 5V : RED 11 12 13 14 15 16 17 18 19 20 1 2 3 4 5 6 7 8 9 10
3.3V : ORG 3.3V : ORG GND : BLK 5V : RED GND : BLK 5V : RED GND : BLK PWG : ORG/GRY Sripe 5VSB : PUR 12V : YEL
GND : BLK GND : BLK 5V : RED GND : BLK 12V : YEL 24V : BRN GND : BLK
2 4 6 8 10 12 14
1 3 5 7 9 11 13
GND : BLK 5V : RED 5V : RED 3.3V : ORG 12V : YEL 24V : BRN GND : BLK
19529
3-51
Clearing the Password

Thepasswordcanbeclearedasfollows. 1. DisconnecttheACpowercordfromtheTerminal. 2. RemovetheTopCover. 3. LocatetheBattery(seetheboardillustrationsearlierinthissection). 4. UseasmallscrewdriverandprytheBatteryoutofthesocket.
Positive Side of Battery Pry Out Battery
19664
5. WaitforthreeminutestocleartheCMOS. 6. Replacethebattery. 7. ReplacetheCover. 8. RunSetupandsetdefaults.SettheDate/Timeandmakeany desiredspecialsettings. 9. ReassembletheTerminalandturnthepoweron. 10. ResettheCMOSmemoryandthepassword.
3-52
Connector Pin-Out Identification

Primary Power (PS1)
Pin Name Function
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
+3.3V +3.3V GND +5V GND +5V GND PWG +5VSB +12V +3.3V 12V GND ~REM_EN GND GND GND 5V +5v +5v
+3.3voltsVCC_3.3 +3.3voltsVCC_3.3 Ground +5voltsVcc Ground +5voltsVcc Ground PowerGood Standby+5volts +12volts +3.3voltsVCC_3.3 12volts Ground Poweron(LowActive) Ground Ground Ground 5volts5V +5voltsVcc +5voltsVcc
3-53
USB Daughter Card

Auxiliary Power
Pin Name Function
1 2 3 4 5 6 7 8 9 10 11 12 13 14
GND GND +5V GND +5V +5V +3.3V GND +12V +12V +24V +24V GND GND
Ground Ground +5volts Ground +5volts +5volts +3.3volts Ground +12volts +12volts +24volts +24volts Ground Ground
3-54
J1
Pin Name Function
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21
SYNC SDOUT ACRST~ SDIN BITCLK CD_OPEN_A CD_OPEN_B CD_ST_AB REFRESH~ CPWOK SD0 SD1 SD2 SD3 GND USB_DT0 USB_DT0~ GND USB_DT1 USB_DT1~ GND
AC97 Signal AC97 Signal AC97 Signal AC97 Signal AC97 Signal Cash Drawer A Cash Drawer B Cash Drawer Open/Close Sense Read USB Status bits USB Power Enable USB Status Bit USB Status Bit USB Status Bit USB Status Bit Ground USB USB Ground USB USB Ground
3-55
Pin
Name
Function
22 23 24 25 26
USB_DT2 USB_DT2~ GND USB_DT3 USB_DT3~
USB USB Ground USB USB
12 V Powered USB Port

Pin Name
1 2 3 4 5 6 7 8
+5V Dat +Dat GND GND +12V +12V GND
3-56
24 V Powered USB Port

Pin Name
1 2 3 4 5 6 7 8
+5V Dat +Dat GND GND +24V +24V GND
Cash Drawer Kick Out

Pin Name
1 2 3 4 5 6
FRAME +24RTNA CD_ST_AB +24 +24RTNB GND
3-57
Audio Out
Pin Name
1 2 3 4 5
GROUND OUT2 OUT1 GROUND GROUND
MIC In
Pin Name
1 2 3 4 5
GROUND MICIN GROUND GROUND GROUND
Front Panel (CN1)

Box Fan
Pin Signal Name
1 2
+12V Ground
3-58
Speaker
Pin Signal Name
3 4
PC_OUT# SPKR_POS
Key
Pin Signal Name
5 6
Keyed GND
Power LED
Pin Signal Name
7 8
+5Vthrough330ohm GREENCTL#
Hard Drive LED

Pin Signal Name
9 10
+5V HDLED
ON/OFF
Pin Signal Name
11 12
PWRBTN# Ground
3-59
Link Integrity LED

Pin Signal Name
13 14
LINKLED Ground
Reset
Pin Signal Name
15 16
RST Ground
Back Panel I/O

PS/2 Kybd/Mouse (CN1)
Pin Signal Name
1 2 3 4 5 6
KBDData MDATA Ground Vcc KBClock MCLOCK
3-60
Serial COM1 (CN6)

Pin Signal Name
1 2 3 4 5 6 7 8 9
DCD SerialIn(SIN) SerialOut(SOUT) DTR GND DSR RTS CTS RIOR+12VforpoweredRS232
Serial COM2 (CN5)

Pin Signal Name
1 2 3 4 5 6 7 8 9
DCD SerialIn(SIN) SerialOut(SOUT) DTR GND DSR RTS CTS RI
3-61
Serial COM3 (CN6)

Pin Signal Name
1 2 3 4 5 6 7 8 9
DCD SerialIn(SIN) SerialOut(SOUT) DTR GND DSR RTS CTS +12VForpoweredRS232
Serial COM4 (CN5)

Pin Signal Name
1 2 3 4 5 6 7 8 9
DCD SerialIn(SIN) SerialOut(SOUT) DTR GND DSR RTS CTS +12VforpoweredRS232
3-62
Serial COM5 UPS (CN9)

Pin Name Function
1 2 3 4 5
GND AC_Good Batt_Lo Batt_Sense# UPS_OFF#
GND ACispresent Batterylowwarning Batteryconnected EnableUPS
3-63
Video Monitor (CN3)

Pin Signal Name
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Red Green Blue NoConnect Ground AnalogGround AnalogGround AnalogGround +5V Ground NoConnect VID_SDA HorizontalSync. VerticalSync. VID_SCL
3-64
Ethernet (CN2)
Pin Name Function
1 2 3 4 5 6 7 8 9 10
TX+ TX RX+ TERMPLANE TERMPLANE RX TERMPLANE TERMPLANE FRAMEGND FRAMEGND
TransmitPos TransmitNeg ReceivePos ReceiveNeg
CPU Fan (CN10)

Pin Signal Name
1 2 3
GND +12V FAN_SENSE
3-65
LCD Interface (CN4)

Pin Signal Name
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
DATA2 DATA2+ SHIELD2_4 DATA4 DATA4+ DDCSCK DDCSDA ANALOGVSYNC DATA1 DATA1+ SHIELD1_3 DATA3 DATA3+ +5v Returnfor+5V,VSYNCHSYNC(GND) HOTDET DATA0 DATA0+ SHIELD0_5 DATA5 DATA5+ SHIELDCLK
3-66
Pin
Signal Name
23 24 C1 C2 C3 C4 C5
CLK+ CLK ANALOGRED ANALOGGREEN ANALOGBLUE ANALOGH_SYNC ANALOGGND(R,G&Breturn)
Parallel (CN3)
Signal Name Pin Pin Signal Name
STROBE DataBit0 DataBit1 DataBit2 DataBit3 DataBit4 DataBit5 DataBit6 DataBit7 ACK# BUSY PE(PaperEnd) SLCT
1 2 3 4 5 6 7 8 9 10 11 12 13
14 15 16 17 18 19 20 21 22 23 24 25
AUTOFEED# ERROR# INIT# SLCTIN# Ground Ground Ground Ground Ground Ground Ground Ground
3-67
IDE-1/IDE-2 (CN17, CN14)

ResetIDE HostData7 HostData6 HostData5 HostData4 HostData3 HostData2 HostData1 HostData0 Ground DDRQ0(DDRQ1) I/OWrite# I/ORead# IOCHRDY DDACK0(DDACK1)# IRQ14(IRQ15) Addr1 Addr0 ChipSelect1P(1S)# Activity#
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39
2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40
Ground HostData8 HostData9 HostData10 HostData11 HostData12 HostData13 HostData14 HostData15 Key Ground Ground Ground PullDown Ground I/OCS16 N/C Addr2 ChipSelect3P(3S)# Ground
3-68
Flexible Diskette (CN18)

Ground Ground Key Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33
2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34
DRVDEN0 Reserved DRVDEN1 Index# MotorEnable1# DriveSelect0# DriveSelect1# MotorEnable0# DIR# STEP# WriteData# WriteGate# Track0# WriteProtect# ReadData# HDSEL DSKCHGChange#
3-69
PCI Riser Card (PCI1)

12V CLK2 GND TD0 +5V +5V INTB# INTD# PRSNT#1 RESERVED PRSNT#2 GND GND RESERVED GND CLK1 GND REQ# +5V AD31 AD29
61B1 62B2 63B3 64B4 65B5 66B6 67B7 68B8 69B9 70B10 71B11 72B12 73B13 74B14 75B15 76B16 77B17 78B18 79B19 80B20 81B21
1A1 2A2 3A3 4A4 5A5 6A6 7A7 8A8 9A9 10A10 11A11 12A12 13A13 14A14 15A15 16A16 17A17 18A18 19A19 20A20 21A21
NC +12V GNT1# REQ1# +5V INTA# INTC# +5V RESRVED +5V RESRVED GND GND RESRVED RST# +5V GNT GND PME AD30 +3.3V
3-70
Signal Name
Pin
Pin
Signal Name
GND AD27 AD25 +3.3V C_BE#3 AD23 GND AD21 AD19 +3.3V AD17 C_BE#2 GND IRDY# +3.3V DEVSEL# GND LOCK# PERR# +3.3V SERR# +3.3V C_BE#1
82B22 83B23 84B24 85B25 86B26 87B27 88B28 89B29 90B30 91B31 92B32 93B33 94B34 95B35 96B36 97B37 98B38 99B39 100B40 101B41 102B42 103B43 104B44
22A22 23A23 24A24 25A25 26A26 27A27 28A28 29A29 30A30 31A31 32A32 33A33 34A34 35A35 36A36 37A37 38A38 39A39 40A40 41A41 42A42 43A43 44A44
AD28 AD26 GND AD24 IDSEL +3.3V AD22 AD20 GND AD18 AD16 +3.3V FRAME# GND TRDY GND STOP +3.3V SDONE SBO GND PAR AD15
3-71
Signal Name
Pin
Pin
Signal Name
AD14 GND AD12 AD10 GND CONKEY CONKEY AD8 AD7 +3.3V AD5 AD3 GND AD1 +5V ACK64# +5V +5V
105B45 106B46 107B47 108B48 109B49 B50 B51 110B52 111B53 112B54 113B55 114B56 115B57 116B58 117B59 118B60 119B61 120B62
45A45 46A46 47A47 48A48 49A49 A50 A51 50A52 51A53 52A54 53A55 54A56 55A57 56A58 57A59 58A60 59A61 60A62
+3.3V AD13 AD11 GND AD9 CONKEY CONKEY C_BE#0 3.3V AD6 AD4 GND21 AD2 AD0 +5V REQ64# +5V +5V
3-72
PCI Riser Card

GND PCICLK1 GND PCI_REQ1# GND PCI_CLK2 GND PCI_REQ2# GND PC/PCI_DREQ# PC/PCI_DGNT#
1B1 2B2 3B3 4B4 5B5 6B6 7B7 8B8 9B9 10B10 11B11
1A1 2A2 3A3 4A4 5A5 6A6 7A7 8A8 9A9 10A10 11A11
PGNT~(1) GND PGNT~(2) GND PCICLK3 RISER_ID1 RESVD RISER_ID2 NOGO +12v SER_IRQ
Appendix A: Feature Kits
Thissectioncontainsacomprehensivelistoftheavailablehardware FeatureKitsthatcanbeinstalledinthecustomerenvironment.Kit installationinstructions(forthoserequiringinstruction)areavailable ontheInformationProductswebsites. Internet:http://www.info.ncr.com NCRIntranet:http://inforetail.atlantaga.ncr.com
Tolocatetheinstallationguidesonthesesite: 1. SelectGeneral Search. 2. SelecttheKitsicon. 3. IntheTitlefield,entertheKitTitle. Example:Memory or IntheProduct IDfield,entertheKitNumber. Example:7456K141 4. SelectSearch. Thefilecanbeviewedonlinebyleftmouseclickingonthe documenttitle,orifyouprefertodownloadtheentirefileyou canrightmouseclickonthetitleandthenSavetargetas. Ifyouarentsureofthetitleornumberyoucandisplayallkits associatedwithaterminalproductclassby: a. IntheClassdropdownlist,entertheClassoftheterminal. Example:7456 b. SelectSearch.
1-2
Appendix A: Feature Kits

Part Number Description
7456K132 7456K133 7456K141 7456K152 7456K154 7456K160 7456K181 7456K300 7456K301 7456K350 3212K170 3212K171
128MBDIMMmemoryupgrade(PC133 256MBDIMMmemoryupgrade(PC133 InternalCDROMDrive 64MBCompactFlashMemory 256MBCompactFlashMemory HardDiskDriveKit(StandardCapacity) InternalBatteryBackup PeripheralIntegrationTry Integrated9InchCRTMount PCIVGAVideoCard 4PortRS232ExpansionCard 2PortRS232ExpansionCard
Appendix B: Hardware Specifications Performance Levels

Processor
566MHz Celeron 66MHz 128KB
850MHz Celeron 100MHz 128KB
733MHzPIII 133MHz 256KB
1GHzPIII 133MHz 256KB
System Bus Cache
Interrupts
IRQ System Resource
NMI I/OChannelCheck 0 Reserved,SystemTimer 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Reserved,Keyboardbufferfull Reserved,Cascadeinterrupt SerialPort2 SerialPort1 SerialPorts3&4 Reserved,Floppy ParallelPort1(Availifdisable) RealTimeClock SerialPort3 SerialPort4 Mouse(Availifdisabled)/UPSSerialPort Reserved,Mathcoprocessor OnboardIDE(AvailifIDEdisabled) OnboardIDE(AvailifIDEdisabled)
B-2 Appendix B: Hardware Specifications
Index
A
Adapterboard Removing/replacing,315
FourportRS232board,343,344,345 FrontPanelControlBoard Removing,325 Fuses USBCard,335
B
Battery Removing/replacing,334,350 Beepanderrorcodes,22
I
IDECables connectorcolorcoding,318
C
CPU Removing/replacing,330
M
Modelnumber,13
P
Password Clearing,350 PCILCDboard SVGA,340 POST Recoverableerrors,22 Terminalerrors,26 Testpointsandbeepcodes,26 POSTerrors,21 Powersupply,346 Removing,324 Poweronselftest,21 Processorboard
D
Disassemblyprocedures,34 Diskdriveremoval,317 DiskReplacement,318
E
Errorandbeepcodes,22 Ethernetcircuitry,339
F
Fan Removing,326
Index-2
Connectors,328
S
Serialnumber,13
R
Riserboard,337
U
USBCard,335 Removing/replacing,319

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NCRRealPOS80c

June2002 Firstissue Apr2003 AddedinstructionsforinstallingaPCIboard. AddedPCIVGAboard,PCISVGAboardfor5952 support. Sept2003 Release1.2

Radio Frequency Interference Statements

Canadian Department of Communications

Voluntary Control Council for Interference (VCCI)

International Radio Frequency Interference Statement

NCRCorporation NCRCorporation RetailSolutionsDivisionAtlanta 2651SatelliteBoulevard Duluth,GA300965810 InformationTechnologyEquipment Class7456 100240V,6.0A,5060Hz

Type of Equipment Model Number Electrical Ratings (Input)

NCRCorporation,1700SouthPattersonBoulevard,Dayton,OH45459, USA,declaresthattheequipmentspecifiedaboveconformstothe referencedEUDirectivesandHarmonizedStandards.

EN55022 EN55024 EN610032 EN610033

Chapter 1: Product Overview

ARiserBoardontheMotherboardaccommodatestwoindustry standardPCIexpansionslots. UninterruptedPowerSupply(UPS)protectioncanbeprovided throughtheinternalUPS[requirestheUPSkit(7456K181)].

Chapter 1: Product Overview

Atlanta, GA 30096 100-240 Vac 6.0 A 50-60 Hz

ACN 000 003 592

Windows 2000 Pro Embedded 1-2 CPU

Chapter 1: Product Overview

Power-On Self-Test (POST) Errors

Chapter 2: POST Diagnostics

Recoverable POST Errors

Error and Beep Codes

DiskErrors 1 1 1 1 0200:FailureFixedDisk Checkcable/Replace harddisk

Chapter 2: POST Diagnostics

VideoErrors 1 3 1 1 0220:Monitortypedoesnot matchCMOSRunSETUP Shouldnothappen, unlessCMOSis corrupted.Default ParametersinSetup.

CMOSErrors 2 2 1 1 2 2 1 2 0250:Systembatteryisdead ReplaceandrunSETUP 0251:SystemCMOSchecksum badDefaultconfiguration used ReplaceCMOSbattery RunSetup

TimerErrors 2 3 1 1 0260:Systemtimererror ReplaceMotherboard

Chapter 2: POST Diagnostics

RealTimeClockErrors 2 4 1 1 2 4 1 2 0270:Realtimeclockerror 0271:Checkdateandtime settings ReplaceMotherboard SetTimeandDate

CacheErrors 4 2 1 1 02D0:Systemcacheerror Cachedisabled ReplaceCache module/Motherboard

OtherErrors 4 4 1 1 4 4 2 1 02F0:CPUID: ReplaceCPU

Chapter 2: POST Diagnostics

TheBIOSalsocanissuethefollowingbeepcodesduringPOST: Onelongtonefollowedbythreeshorttonesifthevideo configurationfails. OnelongtonefollowedbytwoshorttonesifanexternalROM moduledoesnotproperlychecksumtozero.

AnexternalROMmodule(LANorVideoboard)canalsoissueaudible errors,usuallyconsistingofonelongtonefollowedbyaseriesofshort tones.

Chapter 2: POST Diagnostics

Terminal POST Errors

Test Points and Beep Codes

Chapter 3: Hardware Service

Chapter 3: Hardware Service

Useonly3wireextensioncordsthathave3pronggroundingplugs and3polereceptaclesthataccepttheproductsplug.Repairorreplace damagedorworncordsimmediately.

Back Panel Cable Connectors

* RS232/D RS232/B VGA DVI-1 Parallel LAN PS/2

* Powered Serial Port

Chapter 3: Hardware Service

Terminal Disassembly Procedures

Disassembling the Integration Tray Components

Left Display Cap

Right Display Cap

Chapter 3: Hardware Service

Chapter 3: Hardware Service

Display Arm Cover

Cabinet Display Arm

Chapter 3: Hardware Service

Chapter 3: Hardware Service

5. RemovetheTransactionPrinter. 7167Printer:IftheprinterhasnosliptraythereisaFillerPlateto remove. 7197Printer:ThisprintersitsinaPrinterSkirt.

7197 Printer Skirt

Filler Plate for Printer Well

Chapter 3: Hardware Service

Chapter 3: Hardware Service

Chapter 3: Hardware Service

8. RemovetheUniversalTray. a. Removethescrews(2)thatsecurethetray. b. Slidethetrayforwardaboutaninchtodisconnectitfromthe SheetMetalBase.

Turned Over Extensions

Chapter 3: Hardware Service

Sheet Metal Base

Chapter 3: Hardware Service