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Guide
February 2010
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The content of this manual is provided for information only, is subject to change without notice, and should not be construed as a commitment by Actix. Actix assumes no responsibility or liability for any errors or inaccuracies that appear in this documentation. Copyright Actix 2010. All rights reserved. All trademarks are hereby acknowledged.
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Contents
1 INSTALLING ACTIX SOFTWARE .........................................................................5
1.1 ABOUT THIS GUIDE ............................................................................................ 5 1.2 PRODUCT SUPPORT AND MAINTENANCE .................................................................... 6
1.2.1 Getting started with MyActix ................................................................................. 6 1.2.2 More information ................................................................................................. 6
1.4 REQUIREMENTS ................................................................................................ 8 1.5 BEFORE PROCEEDING WITH THE INSTALLATION............................................................ 9 1.6 UPGRADING FROM PREVIOUS VERSIONS .................................................................... 9 1.7 INSTALLING THE FULL RELEASE .............................................................................. 9 1.8 MICROSOFT SQL SERVER 2005 EXPRESS................................................................. 9
1.8.1 Installing SQL Express ......................................................................................... 9
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3.2.6 Old Actix shortcuts remain after upgrading from Wise legacy Analyzer installation ...................................................................................................... 27 3.2.7 Actix Software fails on start-up after installation or upgrade ................................... 27 3.2.8 SQL Native Client already installed ...................................................................... 27 3.2.9 Slow response from SQL Express......................................................................... 28
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Customers who purchased software with previous licensing systems should consult the installation guide provided with the original software.
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With Regular Activation, if a direct Internet connection to the Activation Server is unavailable, you can still activate the software by manually exchanging emails with Actix Support. With Local Activation, you need a direct connection to the Local Activation server.
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1.4 Requirements
Item Processor Framework (installed automatically) Requirement 1+ GHz .NET Framework 1.1 and 3.5 SQL Server 2005 Express Edition SP2 (for more information, see: http://www.microsoft.com/sql/editions/express/sysreqs.mspx.) SQL Server Express 2008 is supported but not included in the installation, as it requires .NET 3.5 SP1 which cannot run on Windows 2000. Operating System Windows 7 Windows 2008 Server Windows XP with Service Pack 2 or later Microsoft Windows 2000 Professional with SP4, or Microsoft Windows 2000 Server with Service Pack 4 or later3 TEMS requires .NET 3.5 which cannot run on Windows 2000. Windows Server 2003 Standard, Enterprise, or Datacenter editions with Service Pack 1 or later Windows Server 2003 Web Edition SP1 Windows Small Business Server 2003 with SP1 or later Windows Vista Actix software runs on all 64-bit operating systems but in 32-bit mode. If the Actix software is to be run on a 64-bit operating system, please make Actix Support aware of this so they can provide a 64-bit enabled dongle. Memory Hard Disk Space Other Requirements 1+ GB RAM 2 GB Microsoft Internet Explorer 6.0 SP1 or later Microsoft Office 2000 or above (required by Actix Software) If you use Kaspersky Virus Checker, contact Actix Support Always check the latest release notes for more information.
Actix will remove support for Windows 2000 on July 13, 2010, in line with Microsoft support policy.
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If you do not have SQL Express installed on your PC, you will see this message:
You should see this screen as the SQL Express installation process continues, installing the various components:
If the Status column shows a problem with any of the components, you should stop the installation, use Add/Remove Programs to remove the component in question, reboot the PC and restart the installation process. Once the SQL Express installation is complete, the Actix Software installation begins. Follow the instructions on the screen. On completion you may need to restart your PC.
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Defaults
Xitca123, or as defined in HKEY_LOCAL_MACHINE\SOFTWARE\Actix\Analyzer\Cserver\Password This is the database password.
ACTIX_DBPROVIDER
SQLOLEDB, or as defined in HKEY_LOCAL_MACHINE\SOFTWARE\Actix\Analyzer\Cserver\Provider This is the OLE provider used to connect to the database.
ACTIX_DBSERVERNAME
ACTIX_DBUSERNAME
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Click Generate Report. To send the information to Actix, click Copy to clipboard and paste the information into an email to Actix, along with any other relevant information for example, that this is a request for a license key file. Ensure that you do not have more than one file called lservrc on your PC. To keep an old file, give it a fake extensionfor example, lservrc.oldwhich will deactivate it.
When you receive the appropriate email from Actix, extract the lservrc file to the following folder:
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If this is a standalone installation, ensure that the second option is selected and click Next. The dialog below will be displayed.
Licensing instructions
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Click Done. Now ensure that the license file (lservrc) is present in: C:\Program Files\Actix\Analyzer\Bin
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Ensure the top option is selected and click Next. Enter the Product ID supplied by your administrator.
The Product ID can be pasted into the four boxes by copying the complete text and using the Paste button. 6 The user reference field is automatically filled in. This can be used to assist Actix Support in restoring your activation should the details be lost. You may accept the default or change it to something memorable. It is highly recommended that the default user reference is retained. Once you have entered the Product ID, click Next.
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If the automatic activation fails, in order to manually activate the product, first select the checkbox, then click Next. When activation is successful, the dialog below will be displayed.
Make a note of the Machine ID, which is a unique reference for each computer. The Machine ID can be used to restore your activation should it become deleted or corrupted. Note Your Machine ID should be written down, or stored somewhere other than the computer hard disk, together with the user reference. If something happens to the computer this information will enable the license to be restored.
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Ensure the top option is selected, and click Next. Enter the Product ID supplied by your administrator.
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The Product ID can be pasted into the four boxes by copying the complete text and using the Paste button. 6 The user reference field is automatically filled in. This can be used to assist Actix Support in restoring your activation should the details be lost. You may accept the default or change it to something memorable. It is highly recommended that the default user reference is retained. Once the Product ID has been entered, check the Manual activation box and click Next to display the activation request dialog. Make a note of the email address given in this dialog. Copy the activation details using the Copy button and paste them into the body of an email (or into a text file and attach it to the email). Send the email to the previously noted address or to your Actix support contact. 9 Click the Exit button to close the wizard.
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10 Actix support will provide a file called 'Activation.xml'. Save this to: %ALLUSERSPROFILE%\Application Data\Actix\Analyzer\ Note %ALLUSERSPROFILE% is a special windows variable that stores the location of an area that all users can access. The exact location depends on the version of Windows for example in a standard Windows XP installation it refers to C:\Documents and Settings\All Users. 11 Make a note of your Machine ID (which is displayed in the About Actix Solutions box). This is a unique reference for each computer. Note Your Machine ID should be written down, or stored somewhere other than the computer hard disk, together with the user reference. If the activation.xml file becomes corrupted, the Machine ID information will help re-activate your computer (see below).
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2.2.3 Re-activation
Your software could become de-activated and require re-activation. This can happen if: The name of the computer changes The hardware configuration is significantly changed The 'Activation.xml' file is deleted or corrupted Re-activation is the same process as activation except that your Machine ID is already registered by the Actix activation server. To re-activate, start the Activation Wizard from the Start Menu. If the Activation.xml file is present, the correct details will be automatically entered in the wizard. Simply follow the steps to re-activate without changing any of the details. If you require a dongle, this must be plugged in to re-activate. If the Activation.xml file has been lost, enter your Machine ID, rather than the original Product ID. If the Machine ID has been lost, you will need to contact Actix support in order to restore your license. Your user reference will assist Actix Support in restoring your license. Note Do not attempt to reactivate using the original Product ID as this could result in an additional license being issued to your computer.
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For Cellopt Products: from the Windows Start menu, select Actix > Actix Switch Adapter / Cellopt AFP > Activation Wizard. The Actix Licensing Wizard opens. 2 3 Ensure that the I want to activate this computer option is selected. Click Next.
The Activation Wizard should now look like this: 5 Click the Advanced button.
Your administrator should be able to tell you the name of your Local Activation Server. 6 7 Enter the Activation Server name as shown here. Click Next.
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You are now back at the main Activation Wizard screen. 8 Click Next.
You should now see the Activation completion screen: 9 Click Done to complete the Concurrent License Activation process.
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Ensure that the I want to activate this computer option is selected. Click Next.
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Now that Concurrent Licensing has been activated, the top section of the Advanced dialog is active. 5 Enter the number of days required for the activation renewal period. Setting this to 0 requests the default Activation renewal period. Click Next.
The dialog shows the Activation renewal period that you have asked for. 7 Click Next.
If the Activation renewal period is not acceptable, the message box shows the Activation renewal period that has now been set. 8 Click OK to close the message box. The dialog shows the Activation renewal period that has been set. 9 Click OK to complete the Activation Period Request process.
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Clicking on Generate Report produces the licensing report, and clicking on Send Report to: lets you send the report directly to Actix Support. A different address can be typed into the address box, to send to a specific contact, and the contents of the report can be copied to the clipboard for use with a different email client.
and also logfiles from this folder: \Program Files\MS SQL Server\MSSQL.1\MSSQL\LOG\
There may be various instances of SQL Express, each with its own 4GB-limit database. Each subsequent installation will have its own folder, for example, MSSQL.2, MSSQL.3 etc. Note that with several installations of SQL Express, you may find it difficult to isolate which database contains the error. Note Actix Support do not need a copy of the SQLERROR.log file.
This component division makes it easier for Microsoft updates to work for SQL Express. If you want to remove the database engine, you will need to remove all the MS SQL Express-installed programs shown in the above screenshot. Using the Actix Software uninstall routine by running Setup again will only remove the Actix Software program, so you will need to remove the SQL Express components manually. Note .NET 2.0 must be on the PC before you can successfully remove SQL Express.
Reminder message
3.2.2 Installation source required on first launch of application after installation or web update.
The MSI installation appears to finish and displays a message to reboot the machine, but does not instruct the user to stay connected to the network throughout and after the reboot. Failure to remain connected to the network when one first launches the software may result in an incomplete installation, as the installer cannot find the original installation source. It is advised that, after installing the software or obtaining web updates, you launch the software to ensure installation has fully completed.
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3.2.5 Migrating from Wise legacy installation to MSI installation via SMS
To upgrade your Wise installation to the new MSI installation via SMS, you are instructed to push out (deploy from the central server) the installation twice. The first push will start the upgrade process, in which the Analyzer directory is backed up before being completely removed in preparation for the new install. The second push will cause the actual installation to occur. Any user files will be migrated from the old installation to the new, apart from old stateform (*.axv) and event files (*.evt) which will not be migrated over. We recommend that for these files, users upgrade to the new file format.
3.2.6 Old Actix shortcuts remain after upgrading from Wise legacy Analyzer installation
After the MSI installation has finished upgrading from your legacy Wise installation, you need to delete the old Actix Start menu shortcuts manually from your personal Start menu. To do this, right-click on the Windows Start button and select the Explore option, which by default displays the personal Start menu. Now delete the old Actix shortcuts. (The new installation's shortcuts are placed into the 'All Users' Start menu, and you can view these by selecting Explore All Users.)
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This may happen if the machine is under the minimum specification required to run Analyzer. If the machine is running many applications, simply close applications or restart. If you are experiencing high network traffic, try again later.
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From the Actix menu, select Management, then AtxDiagnostics to open the Actix Diagnostics window.
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Click Generate Report. Contact Actix support and send the report to assist the support engineer in diagnosing the problem.
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If you need to contact Actix support, make a note of the build number at the top right. Check that the licensed solution code is correct and note the adjacent information.
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If a proxy server is used on your network, this dialog will also appear when you connect to the Internet using Internet Explorer (or another web browser). Enter the same username/password that you use to access the Internet.
If the same error continues to occur, and the connection to the Internet appears to be working correctly (for example the website www.actix.com can be seen using an Internet browser) try activating manually.
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For dongle-based licenses, this could be because: the license is temporary and has expired the dongle has not been detected the license file is not in the Analyzer\Bin directory If the dongle is properly attached, the unexpired license is in the proper place and the problem persists, contact Actix Support for assistance.
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For an activated license, this could be because: the license is temporary and has expired the computer hardware has been modified since the computer was activated the Activation.xml file is not here: %ALLUSERSPROFILE%\Application Data\Actix\Analyzer\
Reactivating using the Machine ID should solve the problem. If the problem persists, contact Actix Support for assistance.
To correct a computer with a clock reversal problem, contact Actix Support and attach the diagnostics report. Actix will provide instructions to clear the clock reversal using the diagnostic utility.
This problem can occur because of uninstalling MapInfo Professional after having installed Actix Software. This problem can result in attributes not displaying on the map. To correct this problem, from the Control Panel's Add/Remove Programs option, select the Repair option for Actix Software.
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