PROJECT REPORT ON EMPLOYEE ENGAGEMENT AND RETENTION SURVEY IN TEN DIFFERENT COMPANIES

RATIONAL OF THE STUDY

Corporate culture-In a world of cut throat competition where only the fittest of all survives having a high performing corporate culture is advantageous. Every organization wants its employees to be builders as it is through their actions they make the organization weak or strong. As the world shifts from industrial to knowledge based economy and as employees are valued for what they know rather than what they produce the power of the employers has vanished or disappeared. Therefore to manage people to get the best results and for high levels of productivity employee engagement is necessary i.e. the ability to capture the heads hearts and souls of the employees to instill an intrinsic desire and passion for e cellence. Employee engagement is the level of commitment and involvement an employee has towards their organization and its values. An engaged

employee is aware of business conte t! and works with colleagues to improve performance within the "ob for the benefit of the organization. It is a positive attitude held by the employees towards the organization and its values. #eople tend to receive more pleasure and satisfaction from what they do if they are in "obs or roles that match both their interests and their skills. If people feel they are making meaningful contributions to their "obs! their organizations! and society as a whole! they tend to be more engaged. The connections between what people do every day and the goals and mission of the organization is crucial to engagement. The employees need to be happy with the work they are doing feel contended as they go back home from their work and should not feel stressed by the amount of work and flaws in the organization. They should be overenthusiastic with their "ob take it as a passion and should not take it merely as a "ob "ust to earn their living. $or this purpose knowing the employee is necessary! understanding them making them rela at work! getting them involved with the work giving them autonomy etc helps improve productivity. Engaged employees are the companies profitable and productive workers.

%hatever may be their motivation for "oining the company what matters the most is the environment there which fosters their learning growth starves or frustrates them. Engagement is about motivating employees to do their best. An engaged employee gives his company his hundred percent. The &uality of output and competitive advantage of a company depends upon the &uality of its people. It has been proved that there is an intrinsic link between employee engagement! customer loyalty and profitability. %hen employees are effectively and positively engaged with their organization they form an emotional connection with the company. This impacts their attitude towards the company's clients! and thereby improves customer satisfaction and service levels. (ost organizations realize today that a satisfied employee is not necessarily the best employee in terms of loyalty and productivity. It is only an engaged employee who is intellectually and emotionally bound with the organization! feels passionately about its goals and is committed towards its values who can be termed thus. )e goes the e tra mile beyond the basic "ob responsibility and is associated with the actions that drive the business. (oreover! in times of diminishing

loyalty! employee engagement is a powerful retention strategy. The fact that it has a strong impact on the bottom line adds to its significance. A successful employee engagement helps create a community at the workplace and not "ust a workforce. As organizations globalise and become more dependent on technology in a virtual working environment! there is a greater need to connect and engage with employees to provide them with an organizational identity. Especially in Indian culture this becomes more relevant given the community feeling which organization provide in our society. To understand the importance of employee engagement! I have undertaken pro"ect at employee engagement and retention survey in ten different companies namely! *. E+, -. Infosys .. TC, /. +elloite 0. Eureka $orbes 1. I+2I! (umbai 3. C,C! Indore

4. ),2C 5lobal Technologies 6. Amdocs *7. **. *-. Impetus 2lue ,ky ,ahara

OBJECTIVES OF STUDY $ollowing were the ob"ectives of the study8*. To find out the employee engagement strategies in organizations. -. To benchmark the employee engagement practices adopted in various organizations. .. To study the correlation between the employee engagement practices carried out in the company and retention levels.

4. To

evaluate

the

effectiveness

of

the

Employee

Engagement. 5. To find out the satisfaction levels of the Employees with the current system. 6. To examine the quality of work-life of the employees in organi ations.

*. -.

To e amine the importance given by employees to their work 9 the level of their satisfaction. To know the facts that employees' getting credits of the work.

RESEARCH METHODOLOGY :E,EA:C) +E,I5; A research design is a framework to prepare plan or study. It is useful as a guide to collect the data and analyzing it. It is a blue print that is followed in completing the study. :esearch design is the conceptual structure within which the research will be conduct. Type of :esearch 8 The study is descriptive in nature.

SAMPLING DESIGN: ,ample size8 /7 employees and *7 ): managers ,ample <nit 8 Employees and ): manager ,ampling Techni&ue 8 ,imple :andom ,ampling.

SOURCES OF DATA COLLECTION:

 filled up.

#rimary data will be collected through interview and &uestionnaire. ,tructured &uestionnaire for employees are also

the company. DATA ANALYSIS

,econdary data will be collected through books! magazines and "ournals! newspapers! annual reports and websites of

Appropriate but simple analytical methods like cross tabulation! piecharts! bar charts etc will be employed to analyze and interpret the data collected. LIMITATION

*=

This pro"ect is restricted to study purpose only and can be used keeping in view the ob"ective that is made for.

-=

The sample taken for the study was less and the results drawn may not be accurate.

.=

The respondent in the pro"ect may not reveal important > confidential information pertaining to the company policy and for this the pro"ect should be used keeping in view the said limitation.

/= 0= e ists.

$inding of the study will be based on the assumptions that respondents have given correct information. The study is not necessarily the solution to the problem that

1=

The study is focused on a very general level rather than a full scale detailed report

EXPECTED CONTRIBUTION

%ith this pro"ect report! It will be helpful to know the strategies adopted and practices followed in different companies regarding employee engagement system. It will also help us to e amine the importance given by employees to their work and their level of satisfaction. Effect of work culture and environment and &uality of

work life of employee will also be e amined so that company can make changes if necessary.

QUESTIONNAIRE QUESTIONNAIRE FOR EMPLOYEES

ORGANIZATION DESIGNATION NAME EMAIL ID

? *.+o you know what is e pected of you at work@ a= ,trongly Agree e= ;ot Applicable b= Agree c= +isagree d= ,trongly +isagree

? -. At work! do you have the opportunity to do what you do best every day@ a= ,trongly Agree e= ;ot Applicable b= Agree c= +isagree d= ,trongly +isagree

? .. In the last three months! have you received recognition or praise for doing good work@

a= ,trongly Agree e= ;ot Applicable

b= Agree

c= +isagree

d= ,trongly +isagree

? /. Is there someone at work who encourages your development@ a= ,trongly Agree e= ;ot Applicable ? 0.At work! do your opinions seem to count@ a= ,trongly Agree e= ;ot Applicable ? 1.Are your associates Afellow employees= committed to doing &uality work@ a= ,trongly Agree e= ;ot Applicable ? 3.In the last year! have you had opportunities at work to learn and grow@ a= ,trongly Agree e= ;ot Applicable ? 4.Are the pay and benefits in your organization comparable to similar companies@ a= ,trongly Agree e= ;ot Applicable ? 6.Are "ob promotions in this organization fair and ob"ective@ a= ,trongly Agree e= ;ot Applicable ? *7. Are organization policies clearly communicated in the organization@ b= Agree c= +isagree d= ,trongly +isagree b= Agree c= +isagree d= ,trongly +isagree b= Agree c= +isagree d= ,trongly +isagree b= Agree c= +isagree d= ,trongly +isagree b= Agree c= +isagree d= ,trongly +isagree b= Agree c= +isagree d= ,trongly +isagree

a= ,trongly Agree e= ;ot Applicable

b= Agree

c= +isagree

d= ,trongly +isagree

? **. +o you see yourself continuing to work for this organization two years from now@ a= ,trongly Agree e= ;ot Applicable ? *-. +o you recommend your friends>relatives in your organization@ a= ,trongly Agree e= ;ot Applicable ?*.. ,elect and rank the following engagement tools applicable in your organization. #lease rate the options! from *- 4 A* being the lowest and 4 being the highest=. a= b= c= d= e= f= g= h= ,tress (anagement %ork life balance Career development Employees #articipation in decision making Counselling> $eedback :ewards and :ecognition ,chemes Employee :eferral ,cheme :etirement #lans b= Agree c= +isagree d= ,trongly +isagree b= Agree c= +isagree d= ,trongly +isagree

THANK YOU

QUESTIONNAIRE FOR HR MANAGERS

ORGANIZATION DESIGNATION NAME EMAIL ID

*. +oes your company have a clearly stated and published employment policy@ a= Bes b= ;o -. +oes your company communicate its corporate goals to all employees@

a= Bes b= ;o .. +o you communicate what is e pected out of the employee@ a= Bes b= ;o /. %hat are the engagement tools which have gained popularity amongst the employees@ #lease rate the options on a scale of * to 4! * being the lowest. a= ,tress (anagement b= %ork life balance c= Career development d= Employees #articipation in decision making e= Counselling> $eedback f= :ewards and :ecognition ,chemes g= Employee :eferral ,cheme h= :etirement #lans 0. Are incentives linked to achievement of individual goals@ a= Bes b= ;o 1. %hat factors of the rewards scheme contribute the most in engaging the employees@ #lease rate the options on a scale of * to 3! * being the lowest. a= Compensation and benefit programmes b= ,tock ownership and profit sharing c= :ecognition programmes

d= Idea collection schemes linked to rewards for idea generation e= Cong service and good performance awards f= Competitive compensation packages g= (aterial benefits like trips! food and discount coupons! etc. 3. %hat are the activities you conduct to build the team-spirit in the organisation@ a= ,mall team recreational activities! such as cricket! trips to the cinema b= ,ocial activities! such as family gatherings c= Community outreach activities such as volunteering and fund-raising d= Any other! please specify 4. )ow often do you conduct training programs@

6. At what level of hierarchy in the organization do you conduct these training programmes@ a= )igher level b= (iddle level c= Cower level

*7. %hat is the ob"ective of training the employees@ a= To enhance their current set of skills as per the organization's re&uirement b= To unleash the hidden skills> talent c= To update them on the technological advancements d= To fill the gap of e pected-actual performance e= All of the above

f= Any other! please specify

**. Is there a provision of fle ibility in terms of working hours@ #lease tick the appropriate option. a= $le -time b= Telecommuting c= Dob ,haring d= Any other *-. +o you think the current retention strategies are effective in reducing attrition rate@ a= Bes b= ;o

*.. %hat percent-decrease range have you observed due to the efforts in retaining employees@ a= * E 0 F b= 0 E *7F c= *7 9 above */. In general! how do the employees respond to such engagement policies@ a= #ositively b= ;egatively c= Indifferent *0. )ave you come up with any innovative idea for engaging 9 retaining employees@ #lease mention.

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